51 to 75 of 419 Customer Retention Jobs in the UK

Customer Success Manager Location - Belfast (Hybrid) BUSINESS UNIT - Capita AiTO Competitive salary and bonus Help customers realise greater value from technology services You will have experience in customer success, service delivery, account management, client relationship management, managed services or technology services. About the role: We're looking … commercially minded customer leaders who can own strategic client relationships, influence delivery across Capita, grow the account and quickly understand the technology environment so our customers achieve maximum value from Capita AiTO services. You'll act as a trusted advisor, working with customers and internal teams to improve service ...

## Customer Success Manager, EMEAApply: Hybrid: United Kingdom, London: Full time: Posted Today: End Date: December 25, 2026 (30+ days left to apply): JREQ204753**Job Description** The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison … customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments. Responsibilities include cultivating and maintaining long-lasting customer relationships, developing and executing personalized success plans, and facilitating seamless onboarding and training experiences. A critical focus is placed on closely monitoring adoption trends ...

Head of Customer Success London (On-Site) £90,000 - £120,000 + Equity + Bi-Annual Salary Reviews + Annual Equity Refresh Are you looking for a high-impact opportunity where you can take ownership of enterprise customer relationships, influence product strategy, and help shape the customer … opportunity to join an ambitious early-stage business operating at the intersection of AI, compliance, and financial services. As the company's first dedicated Customer Success hire, you will play a key role in ensuring enterprise customers achieve measurable outcomes while helping to build the foundations of a world ...

Head of Customer Success London (On-Site) £90,000 - £120,000 + Equity + Bi-Annual Salary Reviews + Annual Equity Refresh Are you looking for a high-impact opportunity where you can take ownership of enterprise customer relationships, influence product strategy, and help shape the customer … opportunity to join an ambitious early-stage business operating at the intersection of AI, compliance, and financial services. As the company's first dedicated Customer Success hire, you will play a key role in ensuring enterprise customers achieve measurable outcomes while helping to build the foundations of a world ...

Pinnacle, the technology solution division of K3 Advisory Group, is seeking a Sage Customer Account Manager to join our team. This role will be responsible for managing customer accounts, growing revenue, maintaining strong relationships, and ensuring customer satisfaction with our software solutions. You will serve … solutions within their organisation. This role is predominantly based from home, with travel to an office or client site as needed. Key Responsibilities Customer Relationship Management Develop and nurture strong customer relationships to gain a deep understanding of their business objectives and challenges, ensuring our software and services ...

empowering them with innovative digital solutions. They are at the cutting edge of technology, leveraging advancements like AI to craft seamless and profoundly impactful customer experiences, fostering growth and success within their dynamic ecosystem. Were seeking visionary talent to join this forward-thinking team, someone ready to redefine customer engagement and truly shape the future of their customer lifecycle strategy. This isnt just a role; its an exceptional opportunity to be at the heart of transforming how a market-leading SaaS ecosystem connects with its customers. Your contributions will be instrumental in designing and executing high-impact ...

Title : Commercial Director – Sales & Customer Growth Experience : 8+ Years Location: London Employment Type : Full-time Working Pattern: 5 days per week, with a minimum of 4 days in the office Optimiser is a growing technology company providing a connected technology ecosystem to organisations across a range of industries, including … Hospitality, Membership & Charities, Media and Real Estate. We are looking for an experienced Commercial Director – Sales & Customer Growth to take ownership of the commercial and customer-facing side of the business. This is a senior but highly hands-on role, offering the successful candidate the opportunity to shape ...

looking for a commercially minded Growth Account Manager to manage and develop an existing portfolio of B2B customers across EMEA. This is a customer growth and portfolio coverage role, focused on building strong, long-term customer relationships, protecting recurring revenue and identifying opportunities to grow existing accounts. … take ownership of your customer portfolio, understand how customers use our connectivity solutions and proactively identify opportunities for expansion through increased adoption, upselling and cross-selling. We’re looking for someone who enjoys working with customers, takes a proactive approach to account development and is comfortable being accountable ...

solutions power critical business processes for leading financial institutions worldwide, helping them drive efficiency and growth. About the opportunity We are creating a new Customer Success Manager role, sitting alongside our Customer Services team and reporting directly to the Head of Operations. You will … health of our customer relationships, keep senior sponsors informed and confident, and make sure our customers are getting maximum business value from our cloud-based data and analytics platform. You will be the person our customers trust to tell them what is really happening, and the person our internal ...

posting may be removed earlier if the position is filled or if a sufficient number of applications are received.MEET THE TEAMAt Cisco ThousandEyes, our Customer Success teams build long-term post-sales relationships that drive adoption and increase the utilization of our products. We focus on strategic growth, customer … support the continued success of our customers and our business!YOUR IMPACTAs a revenue-focused leader, you will guide a highly collaborative team of Customer Success Managers across our Commercial and Enterprise segments.Together, we will take a customer-first approach to leading post-sales efforts focused on platform ...

your customers? Our Renewals team’s mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on! We impact the retention and growth … team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer’s goals and then share how Atlassian’s solutions can help achieve them. Every Customer Retention Manager bridges the gap between ...

Join a global, ambitious team and be part of what's next! The role You’ll take ownership of revenue growth across our existing customer base, with a focus on driving net revenue retention through customer satisfaction, retention and expansion. You’ll build strong … keeping our customers happy, engaged and excited to continue working with us. Location: UK, hybrid. Regular time in Darlington with the team and on customer sites across the UK. London and Dublin offices available. Why this role exists CameraMatics grew by over 110% in our last financial year, with ...

activities including maintaining existing base of revenue, driving the most value within the account. Drives billing activities with clients. Responsible for customer retention, helping guide operational efforts to meet/exceed financial goals and objectives, overall customer relationship management and customer satisfaction. Maintain high customer satisfaction including actively leveraging Net Promoter Score system. Mentors and trains junior level account managers.**Job Description****Core Responsibilities:*** Team with customer service leadership and customer support teams to ensure end-to-end customer satisfaction; maintain high customer satisfaction and serve as the primary escalation ...

activities including maintaining existing base of revenue, driving the most value within the account. Drives billing activities with clients. Responsible for customer retention, helping guide operational efforts to meet/exceed financial goals and objectives, overall customer relationship management and customer satisfaction. Maintain high customer satisfaction including actively leveraging Net Promoter Score system. Mentors and trains junior level account managers. Job Description Core Responsibilities Team with customer service leadership and customer support teams to ensure end-to-end customer satisfaction; maintain high customer satisfaction and serve as the primary escalation ...

Customer Success Manager Salary: Market-leading package designed to attract and retain exceptional talent Location: Remote/Field-Based (North West Region) GEM Partnership is delighted to partner exclusively with Mandata, the UK's leading Transport Management System (TMS) provider, supporting more than 7,000 users and helping transport … backed by Tenzing, supporting the next phase of growth across the UK and Ireland. Due to their continued growth, Mandata is seeking a Customer Success Manager in the North West to build strong customer relationships, drive software adoption, maximise customer ROI and support long-term account growth ...

Customer Success Manager Salary: Market-leading package designed to attract and retain exceptional talent Location: Remote/Field-Based (North West Region) GEM Partnership is delighted to partner exclusively with Mandata, the UK's leading Transport Management System (TMS) provider, supporting more than 7,000 users and helping transport … backed by Tenzing, supporting the next phase of growth across the UK and Ireland. Due to their continued growth, Mandata is seeking a Customer Success Manager in the North West to build strong customer relationships, drive software adoption, maximise customer ROI and support long-term account growth ...

nation-state level. This company is looking for a Cyber Services Director to lead its Managed and Professional Services function, driving service excellence, customer success, and operational performance. The role offers the opportunity to lead a high-performing cyber services organisation, work closely with senior leadership, build strong enterprise … customer relationships, and support the continued growth of the business. Responsibilities Lead and develop multi-disciplinary teams across Managed Services, Professional Services, Customer Success, Project Management and Internal IT. Own the successful delivery of approximately £12m in cyber services revenue. Drive customer retention, service quality ...

Retention Rate (NRR) across the segment, develop an experienced team, and work closely with Account Management to make sure we spot customer risk early and turn opportunities for growth into clear plans. There are strong foundations to build from, but we’re not looking for someone … develop a distributed team of 12 Strategic and Executive CSMs looking after Gearset’s largest customers. Own NRR across the segment, with responsibility for customer retention and sustainable growth. Partner closely with Account Management leadership on shared growth goals, renewal strategy and expansion opportunities. Create clear expectations ...

Account Manager – Techtelligence We’re looking for a commercially minded, proactive and customer‐focused Account Manager to join Today Digital and support the growth of our Techtelligence product. This is an exciting role for someone who enjoys working with customers, understanding their goals, and helping them get real value … discounts + more What You’ll Be Doing Sales Support & Product Demos – work closely with the Commercial team to support the sales process; join customer calls and product demos; tailor demos around each prospect’s market, target accounts, competitors, campaigns and commercial priorities; answer questions during the sales process ...

What You’ll Do Avalara is scaling its International Customer Success team, and this role sits at the centre of that growth. As a Customer Success Manager (I3), you will own a high-volume portfolio of customers, ensuring they realise measurable value from Avalara’s solutions while driving … across your book of business. You will work closely with Account Managers and cross‐functional teams to protect and grow revenue, while building strong customer relationships that drive long‐term loyalty and growth. This role is remote, with 1‐3 days per quarter in the office, and reports ...

than 77,000 organisations have adopted GitHub Copilot. Locations In this role you can work from Remote, United Kingdom Overview GitHub is growing its Customer Success Architecture team and we're seeking experienced professionals to elevate our customer engagement efforts. As a Senior Customer Success Architect … will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features. The ideal candidate will be a driver in helping customers achieve their digital transformation goals, shaping innovative solutions while gaining deep industry insights ...

What You'll Do Avalara is scaling its International Customer Success team, and this role sits at the centre of that growth. As a Customer Success Manager (I3), you will own a high-volume portfolio of customers, ensuring they realise measurable value from Avalara’s solutions while driving … across your book of business. You will work closely with Account Managers and cross-functional teams to protect and grow revenue, while building strong customer relationships that drive long-term loyalty and growth. This role is remote, with 1–3 days per quarter in the office, and reports ...

platform modernization. More than 45,000 companies, including 90% of the Fortune 500, trust Quest to solve their most critical challenges. As a Customer Success Manager at Quest, you will help customers achieve value from their investment in our solutions. You will manage a portfolio of accounts, driving adoption … customer satisfaction, retention, and long-term success. Acting as a trusted advisor, you will work closely with customers throughout their lifecycle, helping them achieve business outcomes while identifying opportunities for growth and expansion. Responsibilities Build trusted relationships with key customer stakeholders and serve as their primary ...

technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … always delivering on our promise to make their business brilliant. Job Description We are looking for a driven and customer-focused Hybrid Account Manager to join our Public Sector Managed Accounts Team . In this role, you will be responsible for managing a portfolio of public sector customers, including ...

Working closely with sales, purchasing, finance and project delivery teams, you'll play a key role in driving revenue growth while delivering an excellent customer experience. What You'll Be Doing Manage and grow a portfolio of existing enterprise customer accounts Achieve and exceed agreed sales, revenue … Identify cross-selling opportunities across IT products and services Take ownership of opportunities and progress deals through to completion Prepare the commercial elements of customer proposals, including pricing, discounts and margin modelling Deliver engaging sales presentations to both new and existing customers Monitor competitor activity and support customer ...