51 to 75 of 501 Customer Retention Jobs in the UK

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

About the Opportunity As a Customer Success Manager, Growth (f/m/d); you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs at scale. You will help our customers achieve both … This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks. What to expect? Monitor and guide new EMEA customers to ensure value expectations are aligned ...

This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers … Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership ...

Role specifics Salary range: up to £65k Reporting to: Customer Success Manager & Team Lead Key stakeholders: Professional Services, Solution Consultants, Support, Tech and Product teams Organisational Framework Level: 3 – Professional Specialist About you/Job Summary As a Customer Success Manager, you will be the trusted partner … ensure they are confident in using our product, thereby maximising its value and impact for their organisation. Additionally, you will create and execute customer success plans that focus on customers’ long‐term goals and strategic outcomes and help shape and improve internal processes to ensure the best possible customer ...

Location: Remote Salary: £32,000 The Customer Relationship Coordinator is a key support role within the Customer Relationship team, combining commercial account support with operational excellence to help drive customer retention and growth. Working closely with Customer Relationship Managers, the role supports customer engagement, manages a small but emerging portfolio of accounts across Scotland and Northern Ireland, coordinates proactive customer outreach campaigns and takes ownership of key administrative and process improvement activities. Responsibilities: Manage customer accounts (remotely) from a commercial perspective across the emerging markets of Scotland and Northern Ireland. ...

Customer Success & Onsite Services Manager Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement … invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position The Customer Success & Onsite Services Manager is responsible for ensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite ...

Customer Success & Onsite Services Manager About this position Electrosonic is Where Imagination Comes to Life. At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. … invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences. Main Purpose of Position The Customer Success & Onsite Services Manageris responsible forensuring customers achieve maximum value from their Audiovisual (AV) technology investments while leading the delivery of onsite managed services ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … Team, helping and guiding them through difficult commercial and strategic scenarios. You will work closely with the Head of Customer Success to understand the overall strategy of each account. This will involve a continuous development of the way we encourage our customers to ‘use more’ and continue ...

seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Director, Customer Success (EMEA) As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader … help shape the next phase of growth for our customers, team, and business. As Director, Customer Success, you'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of the company. You'll bring a combination of Customer ...

Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around a consistent, scalable approach that helps customers get greater … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...

This is more than a job. It's a chance to build, grow, and make a real impact! Join our team as our new Customer Success Analyst . You’ll play a key role in assisting our customers when issues arise, acting as a reliable point of contact throughout … someone who enjoys problem-solving, communicating with customers, and taking ownership of delivering positive outcomes. You’ll work closely with Product, Engineering, Support, and Customer Success teams to coordinate the resolution of client‐raised issues, identify recurring themes, and help drive continuous improvement. Strong communication skills, attention to detail ...

bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders accountable to high standards. Leveraging the trust you build through reliable execution, you’ll safeguard customer retention … Management. Maintain a balance as a trusted advisor, surfacing growth opportunities without compromising delivery integrity. Manage, coach, and set high performance standards for the customer success team. Provide the team with necessary data, tools, and processes, driving a culture of proactivity and accountability. About you: Proven background in contract ...

packaging recycling obligation, as part of a multi-tiered service offering. The Account Manager role is dual-focused, with some aspects requiring a strongly customer focused outlook and excellent communication skills. While other aspects need a data-focused, problem solving, logical approach. Managing a variety of accounts and being … their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering. There is the potential for this role to be split ...

Customer Success Manager - SAP Next Gen Academy for Customer Success - UK (Hybrid) We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries … this pipeline position, you have the option to get in contact with us early in the application cycle for our SAP Academy for Customer Success Program starting March 2027. We will host info sessions about the Program in the months ahead The SAP Academy for Customer Success ...

trust through openness and transparency, where everyone is inspired to do their best work. About The Role We are looking for a Director of Customer Experience and Engagement to build and lead the organization responsible for helping Nscale customers realize meaningful value from our platform. You will … strategy, operating model, and execution of our customer experience function. This role will be pivotal in working with our customers across the AI lifecycle—from initial requirements gathering to contractual acceptance, onboarding and workload migration through production adoption, optimization, and expansion. This role sits at the intersection of customers ...

excellence across 1st Formations and its associated business lines. The individual will be responsible for driving operational performance, alignment, and execution across 1st Formations' customer-facing operations and associated service lines. This role provides operational leadership across customer sales, retention, customer service, mail, company secretarial … alongside function managers and front-line teams to ensure execution matches ambition. Key Responsibilities Own the operating strategy and day-to-day performance across customer sales, retention, customer service, mail, Co Sec, and the serviced offices/business centre; translating commercial objectives into functional plans while ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

tools and skills to perform at their best, is at the heart of what we do! We're growing and looking for a Customer Success Manager to join our close-knit team, reporting to the Head of Sales & Marketing. This is a key role focused on building lasting relationships … investment by understanding their business, providing expert guidance, solving challenges and supporting them to achieve their goals. Through proactive relationship management, you'll drive customer satisfaction, retention and growth, while identifying opportunities to strengthen partnerships and deliver an exceptional customer experience. If you enjoy building trusted ...

through proactive renewal management. Build trusted relationships with Treasury, Finance, Procurement, Operations, and Technology stakeholders. Identify renewal risks early and develop mitigation plans. Support customer value realisation and commercial retention initiatives. Partner closely with Sales, Customer Success, Product, Legal, Finance, and Delivery teams. Identify upsell … Manage complex renewal cycles across a portfolio of corporate clients throughout Europe. Develop and execute renewal strategies aligned to customer objectives and business value. Conduct business reviews focused on value realisation and future requirements. Lead commercial negotiations around pricing, contract terms, and renewals. Partner with Customer Success teams ...

over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. The Role … Days In Office) Utilise advanced analytical techniques to understand customer behaviour, identify opportunities across acquisition, retention, loyalty and customer value, and turn data into recommendations that improve business decision-making. WHATS IN IT FOR YOU: 40% staff discount plus friends & family discounts throughout the year Access ...

This is an exciting opportunity for a CRM Manager to join a fast-paced digital entertainment business and take ownership of customer engagement. Needs to have gaming or gambling backround. You will play a key role in shaping CRM strategy, delivering data-driven campaigns, and enhancing the customer … targeted, personalised communications. The Company They are a well-established digital business operating within the online gaming and sports betting sector. With a strong customer focus and ambitious growth plans, they invest heavily in technology, data, and customer engagement. The business offers a collaborative environment where ...

Customer Success | Account Management | Customer Support | Negotiation | Upselling A well-established international technology manufacturer operating within the public transport sector is looking for an Account Management Executive to join a newly established Account Management team. The business has experienced strong growth in recent years and is continuing … develop its customer-facing functions as part of wider technological and organisational change. This is an opportunity for a motivated, customer-focused professional to manage and develop relationships with an established portfolio of customers, moving interactions from reactive support towards proactive, long-term partnership. The role reports ...

Fashion | Salary up to £50k + Benefits We are working with a leading multi-brand retail business that is continuing to invest in its customer proposition and digital growth. As part of this, they are looking for a CRM Manager to take ownership of customer communications across their … commercially focused CRM role, working closely with Trading, Ecommerce and wider Marketing teams to ensure customers receive relevant, timely and targeted communications across the customer lifecycle. The successful candidate will have the opportunity to shape CRM strategy, develop automated customer journeys and use data and testing to continually ...

Fashion | Salary up to £50k + Benefits We are working with a leading multi-brand retail business that is continuing to invest in its customer proposition and digital growth. As part of this, they are looking for a CRM Manager to take ownership of customer communications across their … commercially focused CRM role, working closely with Trading, Ecommerce and wider Marketing teams to ensure customers receive relevant, timely and targeted communications across the customer lifecycle. The successful candidate will have the opportunity to shape CRM strategy, develop automated customer journeys and use data and testing to continually ...