1 to 25 of 72 Customer Retention Jobs in the North of England

the best call-tracking provider in the world. There's never been a better time to join Infinity. Profile of Role The Head of Customer Success is responsible for leading and developing the Customer Success team to drive retention, growth, and customer satisfaction. This role … involves defining and delivering a scalable Customer Success Program that ensures customers achieve their desired outcomes with Infinity. You will work closely with the CS Management Team to shape retention and growth strategies, aligning team resources and processes to meet customer and business needs. A key … by clear KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You More ❯

We are currently recruiting for a Director of Customer Experience , reporting to our Managing Director, UK & Ireland, to be accountable for designing and delivering an outstanding, consistent customer experience across all touch points in the customer journey. What will you be doing in this role? As our … Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a … Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer More ❯

team of field and internal account managers. The ideal candidate will play a critical role in managing, developing, and scaling the team to ensure customer retention and growth. You will drive performance, implement strategies, and build a high-performing team through recruitment and coaching. Your leadership will … performance reviews, one-on-ones, and team meetings to ensure alignment with company objectives. You will need to develop and implement strategies to drive customer retention, upselling, and cross-selling, building and managing a target addressable market within the customer base through effective whitespace analysis. The … ideal candidate will have proven experience managing sales teams with evidence of driving high volume sales into a SME customer base. You will have a strong track record of driving customer retention, revenue growth, and demand generation as well as exceptional leadership and team-building skills More ❯

Company description: ClearCourse Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Managerat GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor … partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also More ❯

Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse The Junior Customer Success Manager at GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding … their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant … software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager. You will also More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview : We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities : Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

final product being shipped to customers, you realize how meaningful our work is. Our Product Managers sit at the heart of Moonpig , balancing technology, customer needs, and business impact. We're shaping the future of gifting and building products that reach millions of people worldwide. If you love working … Vision: Develop and execute a strategic product vision and roadmap for loyalty, ensuring alignment with the overall business and product strategy. Define Moonpig's customer retention, loyalty, and rewards proposition, leveraging customer insights, behavioral data, and market trends to drive increased customer frequency. Drive key … outcomes such as frequency , repeat purchase rates, customer lifetime value, and member engagement . Execution & Delivery: Work cross-functionally with Engineering, Design, Marketing, and Commercial teams to deliver loyalty initiatives that drive measurable business impact. Work across other squads, navigating dependencies where necessary, to achieve the best outcome for More ❯

shape an exciting new marketing role within an established software business? Reckon you can come up with and deliver effective communication strategies to improve customer loyalty? Obsessed with effective storytelling? A dab hand at working with loads of different stakeholders? We'd love to hear from you! The Team … e.g. with our much-loved quarterly kick off (a day of team-building activities with a sprinkling of silliness). Main Purpose: Moorepay's Customer Marketing Manager is responsible for delivering communication strategies that will increase customer retention, drive cross-sell/up-sell (XSUS) opportunities … and turn customers into advocates. You'll work closely with the Customer Success, Sales, and Product teams to create compelling marketing programs that improve the customer experience and drive customer lifetime value. Success is measured against retention rates and XSUS sales revenue. Key Accountabilities: Customer More ❯

well-known brands, were on a mission to simplify HR and make it more impactful. Were now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, wed love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsburys, Post Office More ❯

where you are empowered to succeed. We look forward to having you join our journey and seeing how far we can go, together! The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes … while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management: Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. More ❯

brands, we re on a mission to simplify HR and make it more impactful. We re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we d love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury s, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More… Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, youll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Clients products and services. Acting as a trusted advisor … youll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to optimise each More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

brands, we're on a mission to simplify HR and make it more impactful. We're now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success - ideally within the HR/ER …/People Tech space - and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we'd love to hear from you. Role Info: Senior Customer Success Manager Remote based with visits to Ellesmere Port, Cheshire min twice a month (ideally more … Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday Reporting to: Customer Success Director Company: Leading Provider on HR Tech, Consulting and Advice Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post More ❯

Customer Success Manager My Client is seeking a passionate and proactive Customer Success Manager to join their dynamic team. In this role, you'll be responsible for guiding customers through their journey, ensuring they achieve their goals while using My Client's products and services. Acting as a … trusted advisor, you'll play a key role in customer retention and satisfaction, whilst embodying our Customer Obsessed Values. Key Responsibilities Dedicated Portfolio Management: Manage a portfolio of customer accounts, delivering tailored support and proactively identifying and mitigating risks. Customer Success Scorecard: Track and … analyse customer adoption and performance metrics, implementing improvement plans where necessary. Service Reviews & QBRs: Lead and participate in regular customer service reviews and quarterly business reviews, gathering feedback and driving enhancements. Customer Lifecycle Management: Own the customer journey across all lifecycle stages, working cross-functionally to More ❯

The Customer Success Manager at Conferma is responsible for: The Customer Success Manager (CSM) at Conferma is responsible for ensuring customers achieve their desired outcomes while using Conferma products & services. Representing the customer voice internally is an integral part of the role clearly demonstrating our Customer Obsessed Values. The CSM will act as a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and … support. Monitor the health of customer accounts, identify risks, and implement strategies to mitigate them. Develop and execute account plans to drive customer success and growth. Customer Success Scorecard Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential More ❯

supported by a team of talented individuals who are passionate about making a difference. Together, we lead the industry with innovative solutions and unparalleled customer support. We’re all about creating opportunities for businesses to succeed—and for you to shine. Join us, and be part of a supportive … our customers and significantly influence our success. Key Responsibilities Conduct thorough market and competitive analysis to inform pricing strategies across our product portfolio. Analyse customer usage patterns and behaviour to identify optimal price points and value metrics. Develop financial models to assess the impact of pricing changes on ARR … growth, and customer retention Design and implement customer surveys and focus groups to gather feedback on pricing structures and willingness to pay Determine appropriate pricing uplift for cloud migrations and create compelling pricing models for customers transitioning from desktop to cloud Evaluate and recommend pricing changes More ❯

Customer Success Operations Manager Competitive + Bonus + Benefits Manchester or Slough/Heathrow Approach, UK Permanent full time Make a real impact by turning customer feedback into action. At IRIS Software Group, we build software that helps organisations thrive - and were just as committed to listening to … our customers as we are to supporting their success. Were looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business. In this role, youll manage our NPS, Product NPS, and CSAT … turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. Youll work closely with teams across Customer Success, Sales, Product, Marketing and Supportplaying a key role in how we listen to customers and act on what they tell us. If you More ❯

Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a growing, insight … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them leave. … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify More ❯