1 to 25 of 37 Customer Retention Jobs in the South East

strengthen revenue performance, and deepen market impact. The CGRO will drive data-led commercial decision making, embed technology and AI-enabled insights throughout the customer journey, and establish strategic relationships with key industry partners and third-party providers. The role is accountable for positioning the organisation as a market … organisation's multi-year revenue growth strategy aligned with board-approved objectives and market opportunities * Identify, evaluate, and prioritise new revenue streams, customer segments, and expansion opportunities * Set annual and quarterly revenue targets across commercial functions and drive accountability for delivery * Lead pricing strategy and commercial model development ...

experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service … Lead and develop Dispatchers/Planners, Retention Specialists, Sales Order Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers ...

Senior Enterprise Customer Success Manager £78,000 - £83,000 | UK Remote | Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately ...

with a diverse portfolio of clients across financial services, property, insurance, technology, utilities and investment sectors, you will play a pivotal role in driving customer retention, growth and long-term success. This role is ideal for a commercially minded senior account management professional who thrives on building … strategic relationships, identifying growth opportunities and delivering exceptional customer outcomes. The Role As a Senior Account Manager, you will take ownership of a portfolio of strategic accounts, managing the full customer lifecycle from onboarding through to renewal and expansion. You will work closely with senior stakeholders, helping customers ...

seeking a commercially focused Data Analyst to join a growing analytics function within a fast-paced B2B organisation. Working closely with Commercial, Finance, and Customer Success teams, you will deliver insights that influence pricing strategy, customer retention, revenue growth, and operational performance. This is a highly … manage priorities independently and work proactively. What Will Make You Stand Out Experience in a B2B business environment. Exposure to pricing, commercial analytics, customer retention, or revenue optimisation. Experience working closely with Commercial, Finance, or Customer Success teams. A track record of influencing business decisions through ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting … partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: Analysing customer behaviour, retention, churn, and lifecycle performance. Partnering with Product, Growth, CRM, Commercial, and Trading team. Translating ambiguous business challenges into structured analytical ...

role at the heart of a fast scaling digital business where data directly shapes commercial decisions. You will play a key part in understanding customer behaviour, improving retention, and influencing product and growth strategy through insight. The role offers strong visibility, autonomy, and the chance to genuinely … with analytics embedded across product, growth, and commercial teams. As the business continues to scale, they are investing in senior analytical capability to deepen customer understanding and unlock new opportunities. Collaboration, pragmatism, and outcome focused thinking are central to their culture. The Role You will sit within the analytics ...

This Customer Success - Support Associate role sits in Defaqto, part of the Fintel Software & Data Division. About Defaqto We are one of the UK’s most trusted providers of independent financial information, ratings and market intelligence, helping consumers, advisers and financial institutions make smarter financial decisions. We maintain … unbiased product ratings - including our industry-recognised Star Ratings - which assess product quality across insurance, banking, investments, pensions and more. Kickstart your career in Customer Success with a leading fintech brand. Role Overview This isn’t an IT helpdesk role— it's about building relationships, solving problems, and helping ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

Salary £36K - £38K plus commission - hybrid working Are you the type of Account Manager who spots opportunities others miss and enjoys turning existing customer relationships into long-term commercial success? Our client, a private equity-backed technology business employing over 100 people and serving thousands of customers across … team, they are now looking to add ambitious talent to an already successful account management function. Working with an established portfolio of approximately 150 customer accounts, your focus will be on retaining revenue, identifying white-space opportunities and driving account growth through consultative customer engagement. You'll analyse ...

will oversee the content strategy, manage a dispersed content marketing team, and ensure we deliver impactful, high-quality content aligned to business priorities, customer needs, and brand objectives. You will play a crucial part in shaping our narrative, supporting revenue goals, accelerating product adoption, and strengthening our presence across … Through your leadership of our Content Marketing team, you will help convey our brand voice and message, increase engagement with our security, product and customer stories, and drive measurable impact across the audience journey – from prospects and existing Sophos customers to our channel partners and the wider security industry. ...

client is a high-growth direct-to-consumer ecommerce business that has built a portfolio of successful consumer brands and a loyal customer base across multiple international markets. The Opportunity Join a growing Analytics team during a period of significant investment and transformation Work across digital performance, customer … and ecommerce analytics Help shape how data is used to drive growth across multiple consumer brands Influence decisions across ecommerce, product, marketing and customer experience Support major digital transformation and platform migration initiatives Responsibilities Analyse website performance, customer behaviour and ecommerce journeys Build and maintain dashboards, reporting ...

Dover Salary: up to 52,000 + discretionary bonus Hours : Monday to Friday, 37.5 hours per week The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play … responsibilities as the Business Development Manager would be: Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses Support customer onboarding and align operational requirements across internal teams. Maintain regular engagement to identify service improvements and upsell opportunities Produce and maintain account management plans. ...

experience in freight forwarding sales, logistics solutions, or eCommerce fulfilment? Are you commercially driven, highly organised and motivated by identifying new business opportunities, developing customer relationships and converting tailored logistics solutions into long-term commercial partnerships? Our client is looking for a proactive and customer-focused Business Development … role will play a key part in driving business growth across freight forwarding, customs, fulfilment, and warehousing services by developing new sales opportunities, managing customer relationships, and supporting long-term commercial success. Working closely with Operations, Client Services, and the wider commercial team, you will help deliver tailored logistics ...

delivering £60m worth of support over the next three years. The Role: The Head of Marketing is responsible for developing and executing Nominet’s customer marketing strategy to drive awareness, customer acquisition, retention and revenue growth for the registry business. This role ensures our domain, registry … aligned with organisational goals. You’ll lead a small high-performing team, oversee the full marketing mix, and work closely with Commercial, Product, Customer Success and Corporate Affairs teams. What You'll Be Doing: Develop and deliver a comprehensive marketing strategy aligned to business objectives, growth targets, and Nominet ...

client in the appointment of an experienced and commercially driven Global Sales Director. Our client is an award-winning technology organisation with a global customer base and a strong reputation for innovation. As part of their continued growth strategy, they are seeking a senior sales leader to lead … develop their international sales function, drive revenue growth, and strengthen strategic customer relationships across multiple markets. This is a significant leadership opportunity for an individual with a proven track record within SaaS, Cloud, UcaaS, Software, AI, Technology or related sectors. The Role The successful candidate will be responsible ...

churn, working on a critical project tied to upcoming regulatory change. It is a role with clear visibility, where your ideas will directly influence customer retention and revenue outcomes. The Company They are a well-established, multi-channel media and content organisation with a large subscriber base … significant scale, they engage millions of customers across digital and traditional platforms. Their teams combine data, technology, and creative expertise to deliver compelling customer experiences. The business is continuing to invest heavily in CRM and lifecycle strategy to support long-term growth. The Role You will focus ...

partnerships and growing existing client accounts across a range of sectors. Working closely with the Head of Commercial and cross-functional teams including Marketing, Customer Success and Product, you will take ownership of the sales pipeline, identify new revenue opportunities and help shape the company's commercial growth strategy. … sales professional who thrives on winning business, building relationships and exceeding targets. Key Responsibilities for a Sales Manager: Drive new business revenue while supporting customer retention and account growth. Develop and manage opportunities across both new and existing clients. Build strong relationships with prospects, customers and strategic ...

drives decision making within a fast-growing, digital-first business. As a Senior Data Analyst, you will turn complex questions into clear insights, influencing customer strategy, product performance, and commercial outcomes. The Company They are a scaling, product-led organisation operating in a highly data-driven environment. With strong … capabilities, providing a strong platform for impact and progression. They promote an inclusive culture where different perspectives are valued and supported. The Role Analyse customer behaviour, retention, churn, and lifecycle performance to drive business insight Partner with Growth, Product, and Commercial teams to support strategic decision making ...

Data Science Lead to drive the development and deployment of advanced analytics and predictive models that support business growth, pricing, fraud detection, customer retention, and operational efficiency. You'll work closely with senior stakeholders, analytics teams, and offshore delivery partners to identify opportunities, shape data science strategy ...

managed IT Support, Cyber Security, Microsoft Cloud services and transformation projects. Achieve and maintain KPI’s across revenue generation (upfront and recurring) and client retention To generate leads within set KPI’s for other divisions including telephony, connectivity, mobile & energy To support senior leadership with proper opportunity/ ...

what winning looks like in this role: Achieving your annual new logo revenue and monthly/quarterly win targets. Meeting existing account growth and customer retention thresholds. Maintaining a healthy, sustainable pipeline. Consistently accurate reporting and activity metrics (meetings booked, proposals issued). What ...

Customer Success Manager, Software, SaaS, COR7600A A Customer Success Manager opportunity has opened up with a growing SaaS business that puts its clients at the heart of everything it does. Could this be the role where you take real ownership of the customer journey and make … SaaS, software, or digital agency environment, ideally at SME or scale-up level rather than large enterprise A strong track record of improving client retention and satisfaction, with confidence in data, performance metrics, and reporting to senior stakeholders Hands-on experience with CRM tools (Salesforce and Monday.com experience ...

Customer Success Manager, Software, SaaS, COR7600 A Customer Success Manager opportunity has opened up with a growing SaaS business that puts its clients at the heart of everything it does. Could this be the role where you take real ownership of the customer journey and make … SaaS, software, or digital agency environment, ideally at SME or scale-up level rather than large enterprise A strong track record of improving client retention and satisfaction, with confidence in data, performance metrics, and reporting to senior stakeholders Hands-on experience with CRM tools (Salesforce and Monday.com experience ...