16 Customer Retention Jobs in the South East

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Embark … costs & utilization · Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies · Lead on business and customer product review, ensuring improvements and customer retention · Support customer and business Integration and system test phases, to ensure contractual completions … and ongoing customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed more »

disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status. You may also have experience in the following: Customer Success Manager, Customer Relationship Manager, Client Engagement Specialist, Account Manager, Client Advocate, Customer Satisfaction Specialist, Account Success Manager, Client Support Manager, Customer Retention Specialist, and Customer Experience Manager, etc REF more »

FRENCH SELECTION UK German speaking Customer Account Coordinator Salary: circa £27,000 p.a. + Benefits Location: Watford, Hertfordshire At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire Ref: 8124ACG VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

based in our Chelmsford Campus. This is a fantastic opportunity for someone who is eager to develop their knowledge and insights in data and customer retention management. The CRM Data Officer will provide support with the data management and provisions for marketing campaigns across each of the … using large CRM databases. With a high degree of accuracy, you'll be able to use Excel as an advanced user and prepare excellent customer data for marketing campaigns. Benefits: We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension more »

require: Creating innovative solutions, increasing client engagement, sales and upsell opportunities. Implementing new technologies, resulting in improved client outcomes and market competitiveness. Increase client retention through strong relationship building. Demonstrate proficiency in data centre engineering solutions. Familiar with Gate/Waterfall process. If you are a Data Solutions more »

their skills. It’s their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate. more »

growth by winning and retaining customers for our subscription-based products or services. You will work closely with the sales teams, marketing team, and customer success team to ensure that customers are satisfied and continue to subscribe. Key focus areas will be: Promoting and selling these solutions to businesses … other businesses to expand our reach and market presence * Sales Targets: Set and achieve sales targets and revenue goals on a consistent basis. * Client Retention: Ensure a high level of client satisfaction and retention through exceptional service and account management. * Reporting: Provide regular reports and updates … management team. * Collaborate with the marketing team to develop campaigns and strategies to attract new customers and retain existing ones. * Work closely with the customer success team to ensure a seamless onboarding process and ongoing customer support. * Product Knowledge: Maintain in-depth knowledge of DaaS/Endpoint management more »

for managing all resources within their prescribed area in line with the Company rules, to meet the business targets for the Branch and ensure customer satisfaction. Measured variables include: Safety and Quality requirements and standards, Customer communication, portfolio retention and renewal, Business productivity & cost management and … debts including follow-up actions Deliver repair sales targets as determined by the Regional Director Execute leadership to Engineers and Technicians in matters of customer and employee satisfaction, adding value to the business, quality of work and operational efficiency Manage and follow-up actions of customer claims and … complaints Conduct periodic quality and safety audits and inspections to ensure service levels and customer satisfaction Accountable for the identification and resolution of sick or rouge units, supervise and follow-up of work performed, including developing plans for sick units in cooperation with the Regional Technical Specialist Manage chargeable more »

Internal Mobil by Moove accounts and supporting Mooves Account Managers. Responsibilities as our Internal Sales Representative are to: Focus on developing new and existing customer relationships, retention of existing trading accounts and acquisition of lapsed business Ensure knowledge of all internally managed accounts is thorough with sales … added value long-term sales approach Utilise technical advantages of a premium Mobil product in a competitive marketplace Responsible for profitable development and retention of new and existing customers Analyse, monitor and deliver upon defined KPI's Develop a comprehensive … knowledge of Mobil by Moove product strategy and technical advantages Work with the specialist marketing team, when required, to produce targeted communications, campaigns and customer programs Understand and effectively utilise the company's CRM system and ensure the Moove sales pipeline process is fully utilised and the required data more »

As the CRM Lead, you will be responsible for developing and implementing effective CRM programs to enhance customer satisfaction, build loyalty, and drive overall business performance. Additionally, you will play a crucial role in generating actionable insights from data to inform strategic decision-making across Homebase. Working hours … depending upon experience) plus bonus earning potential. Key Responsibilities: CRM Strategy & Plan: Build strong relationships with the CRM agency and insight partners. Analyse customer behavior, preferences, and trends to inform marketing and sales strategies. Provide regular reports and dashboards to senior management, highlighting key performance indicators and actionable recommendations … personality to life and reinforces our brand's credentials. Marketing Campaigns & Trading: Develop and execute comprehensive CRM strategies with our delivery partner to enhance customer engagement, retention, and satisfaction. Collaborate with cross-functional teams, including commercial and other marketing channels, to align CRM initiatives with overall business more »

new contracts are secured. The role requires a candidate with exceptional communication skills both written and oral who is an experienced presenter to all customer levels including board level executives. The successful Client Account Manager will have in-depth commercial experience within the IT industry, which you will have … of current & leading infrastructure technologies & solution vendors in the Microsoft marketplace appropriate to the larger SME & mid-market sectors and be capable of interpreting customer requirements and engaging in long term IT strategy and planning led sales discussions. You will also have responsibility for managing existing client relationships whilst … telecoms sectors. Key Responsibilities Developing account strategies to maximise Aztech IT revenue streams from all accounts. Nurturing and developing client relationships to ensure client retention & longevity of business. Secure new business opportunities working from targeted goals. To engage relevant technical and project resources in the business to aid more »

audiences. You will work across various digital channels, including social media, search engines, email and websites, to create compelling content, generate leads, and nurture customer relationships. By analysing campaign performance, staying abreast of industry trends and implementing optimisation strategies, you will drive measurable results and contribute to the overall … ongoing activities using our internal CRM system Dealing with client and press enquiries in a friendly and professional manner ensuring a high level of customer service is delivered. Both on the phone and in person Work co-operatively with colleagues to ensure that the team operates consistently and effectively … have a healthy attitude to work-life balance, we value our employees and the strengths they bring to our business. Our staff and client retention are very high, and our team loves the culture of the agency, one that is supportive, flexible and open. About You: You must more »

proficient at scoping and planning the delivery of digital engineering projects. Preferably within a digital agency and a proven track record in sales, client retention, and growth. Excellent client-facing skills, organisational prowess, attention to detail, and strong written and verbal communication abilities are a must. Adaptability is … and to proactively come back and truly inspire them Organised with your own and others time to achieve deadlines Excellent track history with client retention and growth Fast, credible and quick to provide superlative client experience and communications Understands the goals and priorities of the client, the competitive more »

commitment to becoming the #1 IT MSP for SMEs in the UK, keeping our clients at the forefront of modern technology whilst delivering exceptional customer service. Our wide selection of services includes IT support, cybersecurity, cloud solutions, and more, all geared towards helping clients achieve their goals and grow … there! You could potentially be the latest addition to our supportive network as our new Account Manager. If you are confident at providing excellent customer service, this could be the perfect opportunity for you. Provided you have a genuine interest and enthusiasm for IT, we can offer you the … focus on building strong relationships with our clients by adding value wherever possible. Thanks to this approach, were able to boast a 97% client retention rate, giving each one the confidence to refer us onwards. Working with our Account Director, youll be required to: Build productive and profitable more »

is seeking a dynamic Account Manager to join their team. In this multifaceted role, you will be responsible for building and maintaining a robust customer base while also actively driving new business opportunities. The organisation serves a diverse client portfolio, including SMBs, Corporates, Enterprises, and Public Sector entities, ensuring … attractive OTE structure, ongoing learning and development and a full benefits package. If you are passionate about driving business success, adept at both client retention and new business generation, seize this opportunity today. Apply now or get in touch with Owen at Aztrum for additional details. more »

is seeking a dynamic Account Manager to join their team. In this multifaceted role, you will be responsible for building and maintaining a robust customer base while also actively driving new business opportunities. The organisation serves a diverse client portfolio, including SMBs, Corporates, Enterprises, and Public Sector entities, ensuring … attractive OTE structure, ongoing learning and development and a full benefits package. If you are passionate about driving business success, adept at both client retention and new business generation, seize this opportunity today. Apply now or get in touch with Owen at Aztrum for additional details. more »