25 of 25 Customer Retention Jobs in the South East

European Customer Retention & Loyalty Senior Manager Location: London | Hybrid: 3 days office/2 days WFH Are you passionate about building customer loyalty and driving sustainable growth across international markets? We are looking for a European Customer Retention & Loyalty Senior Manager to lead … long-term business growth. You will operate in a corporate, fast-paced, matrix environment, working closely with European markets and senior stakeholders across customer care, digital, marketing, sales and product teams to unlock new growth opportunities through customer loyalty and retention. This role is ideal for a strategic ...

About the Role Our reputable Software client seeks a Head of Customer Success to join their team. MFK Recruitment has successfully recruited 16 individuals for this innovative software company over the past five years. The Head of Customer Success will work remotely, with quarterly meetups in the South … England. Overview: Reporting directly to the CEO, the Head of Customer Success will play a pivotal leadership role responsible for shaping, developing and enhancing the full customer experience. The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional ...

Customer Success Manager Location: Newbury Job Type: Full-time, Onsite Opportunity Salary: c£32,000 to £45,000 per annum, dependant on experience We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our clients expanding team. The CSM will play a crucial role … building and maintaining strong relationships with both customers and partners, ensuring their satisfaction and retention. This position requires excellent communication skills, a customer-centric mindset, and the ability to manage multiple accounts effectively. Day-to-day of the role: Customer Relationship Management: Build and maintain strong, long-lasting ...

will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. … Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve as the primary commercial point of contact for your accounts. Set and manage clear expectations around scope, delivery ...

will coordinate engagement across internal teams, proactively identify opportunities, and ensure a seamless experience for our customers. Success in this role is measured by customer retention, account growth, and overall satisfaction. Key Responsibilities: Own and develop long-term relationships with a portfolio of high-value, complex customers. … Build and maintain account strategies aligned with customer objectives, challenges, and business priorities. Plan and lead structured customer engagement, including regular account reviews and strategic discussions with senior stakeholders. Serve as the primary commercial point of contact for your accounts. Set and manage clear expectations around scope, delivery ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

Advancing People Multilingual - Recruitment Specialists are now recruiting for an Italian & Spanish Speaking Customer Service Advisor/Claims Advisor on a fully remote basis to a Tech Scale up. As an Italian & Spanish Speaking Account Coordinator/Claims Advisor it will be your responsibility to work with customers, primarily … those based in the Italian & Spanish speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries ...

functionality, and embedded payments powered by ClearAccept. With over 20 years of product evolution, Swan is a mature, feature-rich retail solution with high customer retention and deep operational capability. From fashion and department stores to furniture and sports retail, we help retailers run smarter, more connected ...

proactive and commercially focused Renewals Account Manager. This role involves managing the renewal lifecycle of software licences and service contracts across an established customer base. It is an excellent opportunity for someone who excels in client communication, contract management, and identifying growth opportunities within existing accounts. Operating remotely within … Surrey region, the successful candidate will play a key role in ensuring customer retention, satisfaction, and revenue continuity. Day-to-day of the role as Renewals Account Manager Proactively manage contract expirations by tracking upcoming renewals and initiating client discussions early. Prepare and deliver renewal quotes ...

programmes Work closely with distribution partners Client Engagement Operate at C-level with clients Lead strategic proposals, bids, and contract negotiations Ensure strong client retention and upsell strategy Operational Collaboration Work closely with technical and service delivery teams Ensure smooth handover from sales to implementation Align commercial promises ...

clients' SaaS product success. The role is far-reaching across: *Leadership of teams of 10+ staff *Sales and Marketing Strategy *Demand Generation *Account management *Customer retention and growth * Team Development A background of sales success in B2B/SaaS is needed. In return, you will receive ...

business operations, working closely with Sales, Marketing and wider Commercial leadership to deliver several key initiatives, including: Transitioning to a more enterprise-tier customer model Operationalising and optimising the sales funnel BPO footprint optimisation and consolidation Embedding programme structure and governance into customer retention initiatives Driving ...

communication and account reviews Identify upselling and cross-selling opportunities across AI, cloud and cyber security services Support contract renewals and ensure high client retention Act as the primary commercial contact for your accounts Collaborate with technical teams to deliver tailored IT solutions Present proposals and recommendations aligned ...

relationships with key business client. This is a fantastic opportunity to join a forward-thinking organisation that has recently restructured its operations and customer support functions to enhance client experience and long-term success. In this role, youll take ownership of a portfolio of corporate clients, managing the full … customer lifecycle from post-sale onboarding through to long-term relationship development. Youll play a key role in ensuring clients receive measurable value from their investment, while identifying opportunities for growth, optimisation, and deeper engagement. Key Responsibilities Client Onboarding & Implementation Lead the end-to-end onboarding process ...

ongoing satisfaction to aid growth and contract renewals with customers. Work alongside our sales team, driving and supporting their strategy for new business acquisition, customer growth and retention. Plan and prioritise personal sales activities and customer contact to meet and exceed required daily sales activities. Maintain … across the business including leadership, solution architects, procurement, and others to make both tactical and strategic decisions. While feeding back to all on discovered customer needs, to support continual improvement of product and process. Customer visit and international travel when necessary. Utilisation of CRM (Salesforce) in the recording ...

line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align … service delivery with customer expectations and business objectives. Key Responsibilities Full ownership of daily service desk operations within an MSP environment Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line) Oversight of ticket queues, prioritisation, escalations and workload distribution Management of incident, problem ...

business operates multiple WooCommerce websites and is investing heavily in growing their direct-to-consumer (D2C) offering. With a strong reputation, a loyal customer base and significant marketing investment, they are now looking for a Data Analyst who can help accelerate growth and strengthen customer retention. The Role … strategy and reporting across the company’s D2C e-commerce channels. Working closely with Marketing and Operations leadership, this role will focus heavily on customer behaviour, lifecycle marketing and Klaviyo performance. This is an excellent opportunity for someone who enjoys blending analytics with CRM optimisation and wants ...

Financial Services Industry. This full-time role is ideal for someone who is keen to oversee client relationships, ensuring satisfaction and retention while meeting business goals. Day-to-day of the role: Team Leadership: Recruit, train, motivate, and supervise client service representatives, setting goals and monitoring performance. Client … primary point of contact, build strong relationships, and ensure clients receive exceptional service. Strategy & Improvement: Develop and implement strategies to enhance customer satisfaction, retention, and sales; aligning with company objectives. Issue Resolution: Investigate and resolve complex client complaints and handle escalations. Operations & Reporting: Oversee daily operations, ensure ...

strategy, processes, and people that ensure clients achieve maximum value from the company’s products and services. This role will drive client satisfaction, retention, and growth by establishing a world-class client success function that blends proactive relationship management with operational excellence. Key Responsibilities Build and lead … insights. Experience creating scalable processes, KPIs, and success frameworks. Awareness and understanding of governance, risk and compliance frameworks. KPIs/Measures of Success Client retention rate Client satisfaction (NPS/CSAT) Onboarding success metrics Revenue retention and expansion Reduction in churn Team performance and engagement ...

upselling. Be the first point of contact for escalations related to client/product user queries, payment, tech, and other concerns. Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards. Address and resolve client/product user … focusing on retention and satisfaction. Analyse customer insights & feedback to report to the head of client operations, with suggestions for client retention strategies. ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

existing customers within the data centre and critical power sectors. Maintain and strengthen long-term relationships with major accounts, ensuring a high level of customer satisfaction and retention. Identify new opportunities for growth within existing customers by introducing additional products and services such as UPS systems, cooling solutions, PDUs … account management, business development, or technical sales within UPS systems, power electronics, or data centre infrastructure. Proven success in managing and growing large customer portfolios within data centres, telecoms, or other mission-critical environments. Strong technical understanding of UPS, DC power, and cooling systems. Excellent relationship-building and communication ...

services including commercial gas and HVAC maintenance, electrical services and building compliance The business has been established for over 30 years with excellent client retention, leading to long term job security Our client has excellent staff retention and is looking for someone honest and reliable … similar role previously We are looking for someone who is honest, professional and reliable with the ability to build good relationships with the customer on site If you fit the above description, please forward a copy of your cv and covering letter to Kerry Hayes ...

Field Sales Executive (Agricultural Industry) £35,000 - £45,000 + Commission OTE 53K + Progression + Training + Car + International Travel Basingstoke Are you a Field Sales Executive or similar with a keen interest ...

Field Sales Executive (Agricultural Industry) £35,000 - £45,000 + Commission OTE 53K + Progression + Training + Car + International Travel Crawley Are you a Field Sales Executive or similar with a keen interest ...