1 to 25 of 98 Customer Retention Jobs in the South East

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

Retention Data | BI Analyst 12-month contract day rate of £230-£255 (umbrella) Are you passionate about turning data into insights that drive customer loyalty? We are looking for a skilled BI Analyst on a 12-month contract to work on high-impact projects focused on customer retention . This role offers a You … Python , and BI tools like Tableau or Qlik , you will uncover actionable insights and drive retention-focused initiatives. Key Responsibilities Build automated, scalable reporting solutions focused on customer retention . Create dashboards combining internal and external data sources for senior leadership presentations. Collaborate with teams to identify gaps in data capture strategies and implement enhancements. … metrics. Maintain relationships with stakeholders to ensure retention-related data needs are met. Qualifications Proven experience as a BI Analyst or similar role, ideally focused on customer retention . Strong ability to analyze and combine large datasets using advanced SQL . Experience with BI/reporting tools such as Tableau or Qlik . Experience More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team that … provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support … your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and More ❯

Senior Customer Analyst - Contract Day Rate: Up to £570/day (INSIDE IR35) Length: 3 months Location: Hybrid - 2 days onsite (UK) Start: ASAP The Opportunity A leading global Online Retailer is seeking a Senior Customer Analyst to drive customer retention and loyalty through insight-led recommendations. This role sits within a high-performing customer analytics function and will directly influence strategy and commercial outcomes. Key Responsibilities Deliver data-driven insights to improve customer loyalty and retention Analyse customer behaviours and churn drivers to identify growth opportunities Support strategic projects across loyalty proposition development and customer growth initiatives Present insights clearly to senior stakeholders to influence decision-making Automate More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Lead Customer Success Manager (CSM), you will manage a portfolio of primarily French customer accounts and act as an ambassador of UKG's customer experience. You will develop a … deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators, aligning … our platform to achieve their business goals. Key Responsibilities Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy And Sentiment Acts as the primary voice of the customer within UKG, driving significant improvements based on More ❯

Customer Support Director | Proactis | Hybrid (Reading, UK) Shape. Lead. Elevate. At Proactis, we're redefining how organisations manage spend, suppliers, and efficiency through our powerful Source-to-Pay (S2P) SaaS solutions. Now, we're looking for a Customer Support Director to lead, inspire, and scale our global support organisation. This is your opportunity to build a best-in … class support function that drives customer satisfaction, retention, and growth across a rapidly expanding SaaS business. Join Proactis – Shape the Future of Customer Support At Proactis, we empower mid-market and enterprise organisations to control spend, streamline procurement, and strengthen supplier relationships with cutting-edge technology. With a footprint across the UK, Europe, and North America … of our collaborative culture , our commitment to diversity, equity, inclusion & belonging (DEIB) , and our focus on employee wellbeing — including our global Mental Health First Aid community . The Opportunity – Customer Support Director This is your chance to lead, innovate, and inspire As our Customer Support Director, you'll: Define and deliver a global support strategy that grows with More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable … insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies More ❯

Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Senior Customer Success Analyst page is loaded Senior Customer Success Analystlocations: United Kingdom (Remote): Reading Officetime type: Full timeposted on: Posted 9 Days Agojob requisition id: JR101539 First Things First - What We Can Offer You A generous annual leave entitlement plus a … progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group The Job The Senior Customer Success Analyst plays a pivotal role in creating a deep understanding of revenue creation drivers across our Simpro Group Customer Success Organisation. This position will report to the … Director of CCO Operations who supports the Simpro Group Chief Customer Officer (CCO), and is part of our global Revenue Operations organisation. What You'll Do Own Customer Success (CSM) Operations for the global Simpro Group: Simpro, BigChange, AroFlo and ClockShark Act as the main operations partner and business analyst to the Simpro Group Global VP of Customer More ❯

build winning teams? We're looking for a dynamic Chief Revenue Officer (CRO) who will be responsible for overseeing all revenue-generating functions within the organisation. Owning sales, marketing, customer success, and business development as well as shaping the commercial structure, scaling high performance teams, and building a predictable and sustainable revenue model that supports ambitious growth. This is … revenue growth strategy aligned with company objectives through ownership of the full go-to-market strategy, including value proposition, marketing, sales, and pricing. Lead and integrate sales, marketing, and customer success teams to maximise revenue growth. Set and monitor revenue targets, KPIs, and forecasting models. Identify new market opportunities, partnerships, and customer segments. Collaborate with product and operations … teams to ensure customer needs are met. Drive customer acquisition, retention, and lifetime value. Implement scalable processes and systems to support growth. Report regularly to the COO, Exec Chair and Board on revenue performance and strategic initiatives. Build and mentor a high-performing teams. Maintain excellent customer retention through high-quality account management More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow … customer lifetime value.Key Responsibilities Next Best Section (NBS) Decisioning- Develop and maintain a model that recommends the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push … into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret More ❯

Account Consultant - Central London - (IP & Internet Solutions) First Point Group is urgently looking for a Customer Account Executive (Mid level) to join our blue chip customer to focus on the London Markets. The position is office based in Central London. Major Duties & Responsibilities Manage and grow a portfolio of existing enterprise and carrier accounts within the IP and … Internet services domain. Drive customer retention and revenue growth by identifying opportunities for upgrades, renewals, and expansion of IP-based solutions. Understand customer network environments and recommend optimal IP, Internet, and connectivity solutions (e.g., IP Transit, Ethernet, DIA, CDN, and cloud interconnects). Coordinate technical and commercial responses to client RFPs/RFQs, ensuring alignment with … customer requirements and network design best practices. Collaborate with sales engineering and service delivery teams to design, price, and deploy tailored Internet and transport solutions. Track, manage, and report pipeline, sales activities, and performance metrics relative to quota using CRM tools such as Salesforce. Support new product launches by introducing and positioning new network technologies to existing customers. Perform More ❯

Account Consultant - Central London - (IP & Internet Solutions) First Point Group is urgently looking for a Customer Account Executive (Mid level) to join our blue chip customer to focus on the London Markets. The position is office based in Central London. Major Duties & Responsibilities Manage and grow a portfolio of existing enterprise and carrier accounts within the IP and … Internet services domain. Drive customer retention and revenue growth by identifying opportunities for upgrades, renewals, and expansion of IP-based solutions. Understand customer network environments and recommend optimal IP, Internet, and connectivity solutions (e.g., IP Transit, Ethernet, DIA, CDN, and cloud interconnects). Coordinate technical and commercial responses to client RFPs/RFQs, ensuring alignment with … customer requirements and network design best practices. Collaborate with sales engineering and service delivery teams to design, price, and deploy tailored Internet and transport solutions. Track, manage, and report pipeline, sales activities, and performance metrics relative to quota using CRM tools such as Salesforce. Support new product launches by introducing and positioning new network technologies to existing customers. Perform More ❯

values accountability, working synergistically with one another, being inclusive of different perspectives, approaching all solutions & problems with compassion and empathy - we want to hear from you! The Opportunity: The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues … and collaborating with cross-functional teams to maximise customer satisfaction and revenue growth. What You'll be Doing: Strategic Account Management Develop and execute account plans to ensure client success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal Find Upsell, Cross sell, and Expansion opportunities and win additional business Maintain … weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Accounts and Churn Customer Advocacy and Issue Resolution Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services More ❯

Head of Customer Success We are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts. This strategic yet practical role will oversee the development of … a B2B customer success operation, collaborating with mission-driven entities such as non-profits and academic institutions to deliver value through innovative, technology-enabled solutions. You will lead a skilled team through a period of change, implementing streamlined processes, leveraging technology, and fostering a customer-first approach to achieve exceptional service and sustainable growth. Key Responsibilities : Inspire and … develop a high-performing team through growth and transformation. Create efficient, scalable processes and tech-driven workflows to enhance customer experience. Drive customer retention and business outcomes using data insights. Collaborate with product, operations, and sales teams to shape organisational strategy. Support expansion into new regions. What We Seek : Extensive experience leading customer success in More ❯

merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems … employees for personal and professional success. What's Exciting About The Role We are transforming the way we support our global customers, and we're looking for a Global Customer Success Manager (CSM), Enterprise to play a key role in driving customer satisfaction, retention, and operational excellence across Verifone's worldwide network. You will serve as … onboarding through steady-state operations, ensuring they achieve their business objectives and receive best-in-class support at every stage. You will act as a trusted advisor - proactively tracking customer health, identifying opportunities for improvement, resolving escalations, and coordinating internally to deliver seamless global support. This is a highly visible, relationship-driven role that sits at the intersection of More ❯

CUSTOMER INSIGHT ANALYST £500 - £570 PER DAY INSIDE IR35 2 DAYS PER WEEK IN LONDON 3 MONTH CONTRACT THE COMPANY: Join a fast-paced business looking to grow out their data function. THE ROLE: As a Customer Insight Analyst, your responsibilities will include: Building and maintaining dashboards and reports focused on customer acquisition, retention, churn … and engagement. Analysing customer journeys, trends, and segmentation to uncover actionable insights. Translating complex data into clear, compelling recommendations for stakeholders. Supporting the delivery of high-quality customer reporting across multiple business areas. Managing and prioritising a backlog of insight and reporting requests. Collaborating with the BI and data teams to ensure accurate and consistent data flows. YOUR … SKILLS AND EXPERIENCE: The successful Customer Insight Analyst will have: Strong SQL and Python skills. Strong experience with either Tableau or Looker. Hands on experience with Cloud data environments (GCP ideally). Proven experience working with customer and marketing data. Strong understanding of customer behaviour metrics such as LTV, churn, retention, and segmentation. Excellent communication More ❯

sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Clients commercial offering. The ideal candidate will … enabled business service. Experience in compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able to demonstrate the ability to analyse More ❯

sales methodology for growing key accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Clients commercial offering. The ideal candidate will … enabled business service. Experience in compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able to demonstrate the ability to analyse More ❯

Customer Insight Analyst- Loyalty - Retail - £500-£550 pd via Umbrella Initially for 6 months Hampshire- Hybrid- A couple of days per month required onsite Global Retail company is looking to recruit a Customer Insight Analyst to support the development and delivery of a new loyalty proposition. This role is centred on delivering high-quality analysis and actionable insights … to shape loyalty strategy, inform proposition design, enhance customer engagement, and programme performance. Skills/experience: Extensive experience in an analytical role, with strong proficiency in SQL and ideally working knowledge of Python or R. Demonstrated ability to work with customer data in the context of loyalty, CRM, or marketing programs-generating insights that boost customer retention, engagement, and value. Experience of working with large amounts of data Skilled in designing and evaluating loyalty propositions, including financial modelling, customer segmentation, and benefit testing. Experience of Databricks, Snowflake, or BigQuery. Proven track record in measuring campaign Excellent communications skills #customerdata #insightanalyst #dataanalyst #CRM #loyalty #analyst #sql #databricks Reasonable Adjustments: Respect and equality are core values More ❯

Job Title: Customer Insights Analyst Location: London (1-2 days per week) Contract Length: 3 months IR35 Status: Inside IR35 Rate: £500-£570 per day Start Date: 2 weeks notice max Overview: Our client, recently acquired, is prioritising key data initiatives to strengthen their customer strategy. The focus is on retention, promotions, marketing effectiveness, growing the … customer base, and outperforming competitors. Key Responsibilities: Collaborate with commercial, marketing, and loyalty teams. Build and maintain dashboards and reports on customer acquisition, retention, churn, and engagement. Analyse customer journeys, trends, and segmentation to generate actionable insights. Must have Skills & Experience: Proven experience enhancing customer strategy. Strong Python and SQL skills. Experience with cloud More ❯