1 to 25 of 73 Customer Retention Jobs in the UK excluding London

online sales and presence. This role requires an analytical mindset, a deep understanding of e-commerce platforms, and a passion for driving growth and customer satisfaction. This role requires a blend of marketing knowledge, strategic thinking, leadership skills and commercial acumen to navigate the complexities of the wellness, fitness … commerce opportunities and technologies to stay ahead of the competition. Website Management: Manage and optimise the company's e-commerce website, ensuring a seamless customer experience. Collaborate with the IT team to implement website updates, enhancements, and troubleshooting. Digital Marketing: Plan and execute digital marketing campaigns to drive traffic … increase conversion rates, and improve customer engagement. Monitor and analyse website analytics, sales metrics, and customer data to optimise marketing strategies. Inventory and Product Management: Coordinate with the supply chain and inventory teams to ensure accurate product listings, availability, and pricing. Work closely with product teams to launch more »

relationship owner for an assigned group of Schools and Multi-Academy Trusts with responsibility for commercial extension of relationships, retention, growth and customer satisfaction. You will work closely and in a coordinated manner with the Territory Manager, Sales Account Managers within your larger territory and In-life … management support teams to ensure customers derive maximum value from our products and services. You will proactively engage with your customer base to understand and influence their strategy and build need for ParentPay Group and associated partner products and services. A quota carrying sales role, you will be required … monthly and quarterly status and results presentations to internal and external teams. You will be required to plan for sales achievement within your assigned customer segment and regularly monitor and report on your performance versus commercial goals. You will be required to regularly evaluate the relevance and effectiveness of more »

re seeking talented individuals to join us on our ambitious journey. What We Need We're on the lookout for a dynamic and motivated Customer Service Agent with experience in outbound calling and upselling. As a key member of our Customer Service team, you will be responsible for … to our customers while also identifying opportunities to enhance their experience through upselling and cross-selling our products or services. Your Responsibilities Ensure high customer satisfaction by providing excellent customer service. Be responsible for proactively contacting customers to ensure continued use of our services. Conduct outbound calls to … experience with onboarding at Paynt, address any concerns and offer other additional products and services. Identify opportunities for upselling and cross-selling based on customer needs and preferences. Build and maintain strong relationships with customers by demonstrating empathy, active listening, problem solving skills and understanding when dealing with customers. more »

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Embark … costs & utilization · Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies · Lead on business and customer product review, ensuring improvements and customer retention · Support customer and business Integration and system test phases, to ensure contractual completions … and ongoing customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer dissatisfaction. WHAT WILL I BE DOING: Cultivate meaningful customer intimacy with a combined portfolio Improve customer satisfaction scores and NPS Improve customer more »

the growth of their new IT Managed Services business. It will develop and implement the strategy to drive growth, focussing on driving new business, customer retention, supplier/3rd party relationships, service delivery and quality. The Board of Directors are looking for someone who can think creatively … Manage, recruit and motivate a small team including implementing KPIs and establishing clear goals - Ensure that all projects are delivered on time and to customer satisfaction, in order drive customer retention - Manage relationships with key clients, suppliers and 3rd party organisations - Report to the Board of more »

Food Distribution or Food Manufacturing background. What you will be doing As FMCG National Account Manager , you will play a critical role in the customer experience, working to expand and retain the companys largest and most strategic business relationships and work across business lines within your assigned accounts and … assigned accounts in partnership with the Sales Managers Identify and pursue new business opportunities and products not under contract with your assigned accounts Increase customer retention and profitability by identifying opportunities to reduce waste, seamlessly on-board new business, manage compliance to Key Performance Indicators that allow … the right to grow with your assigned accounts Follow the appropriate methodologies for selling and account management strategy Focus on customer retention and satisfaction across all facilities and lines of business Conduct regular business reviews with assigned accounts and provide volume forecasts to operations business partners Act more »

disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression or veteran status. You may also have experience in the following: Customer Success Manager, Customer Relationship Manager, Client Engagement Specialist, Account Manager, Client Advocate, Customer Satisfaction Specialist, Account Success Manager, Client Support Manager, Customer Retention Specialist, and Customer Experience Manager, etc REF more »

FRENCH SELECTION UK German speaking Customer Account Coordinator Salary: circa £27,000 p.a. + Benefits Location: Watford, Hertfordshire At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire Ref: 8124ACG VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

FRENCH SELECTION UK German speaking Customer Account Coordinator Salary: circa £27,000 p.a. + Benefits Location: Watford, Hertfordshire At commutable distance by car from: St Albans, Watford, Hatfield, Hemel Hampstead, Edgware, Harrow, Wembley, Chesham, Amersham, Borehamwood, Rickmansworth, Hertfordshire Ref: 8124ACG VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French … be the point of contact for customers and maintain successful client relations. The Role: - To maintain long-lasting successful relations with customers to increase customer retention - To address customer concerns and find solutions to increase satisfaction - To work with internal departments and act as a liaison … for the customer - To make customer aware of product portfolio and identify opportunities for additional sales - To monitor customer spending pattern and provide recommendations accordingly - To contact dormant accounts and find solutions to encourage re-activation The Candidate: - Fluent in German (written and spoken) - Essential - Previous experience more »

upon the promise of a successful graduate career – all you need to do is grasp it! Retention Payment Specialist Role: Supporting the Customer Strategy across Payment Solutions Assisting in progressing customer applications Outbound Dialling existing business customers to identify what Payment Solutions could support their business … Providing the highest levels of customer service – handling any issues to agreed levels of service Accepting full accountability for governance and compliance Participating in additional activities to support the management team, e.g. analysis, focus groups, etc Retention Payment Specialist Requirements: GCSE's in Maths and English Successful … track record of customer service – preferably in customer retention/commercial negotiation or relationship support, and comfortable in a target driven environment Great interpersonal/communication skills Engaging and energetic with a positive outlook Flexible working approach Professionally presented Pareto is committed to promoting equality, diversity more »

CUSTOMER ANALYST £40,000 - 50,000 REMOTE An opportunity to develop customer analytics in a rapidly growing team within a well known UK brand. THE COMPANY A leading retailer in the UK focussed on using customer data to the best of their ability. With a large customer … how customers receive the brand is huge and they are growing teams all across the business to make this happen. THE ROLE As a Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience. More specifically you will have … to: Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to more »

every product and service delivered with expertise, passion and heart. About the Role: As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do Job … orders for existing clients Complete regular analysis of our customers product penetration and look at ways to increase the footfall across our base Resign customer contracts Increase profitability across the customer base Ensure customer retention - meeting minimum renewal objectives Responsible for keeping current clients satisfied … to-day basis Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships Liaise between the customer and internal teams Deal with any inbound customer account queries Help customers with reviewing their latest technology requirements Job Experience Required: A positive more »

month Fixed Term Contract Our Customer Engagement Team are looking for a customer orientated professional with knowledge of SIMS (Schools Information Management System) on a 6 month Contract, who has excellent relationship building skills and relishes providing customers with value added systems to help them achieve their personal … customers from a multitude of angles allowing you to provide the best solutions and support. You will be responsible for managing the post-sale customer relationship, providing guidance and practical support to ensure customers receive a return on investment in our products and services, driving usage and increasing reference … customers' challenges and business priorities to drive increased, confident usage of the SIMS software suite Develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage and customer satisfaction Work closely with schools on their MIS, offering support and guidance on key objectives Managing own more »

Position: Customer Success Manager Location: Chorley, full time. Salary: £40,000 - £50,000 BEFORE YOU APPLY: Please read through the whole job posting to ensure you are suitable for the role and have the essential skills. You must be local to Chorley and happy to be in the office … full time. We are currently partnered with a managed services provider in Lancashire who are seeking a driven and passionate Customer Success Manager to join the team. Could this be you? Our client is seeking a Customer Success Manager that can manage a portfolio of clients and ensure … customer satisfaction and retention by understanding their needs and eliminating any concerns. Ideally, you will have worked in an IT space in the past so you will understand the market, but if not they can teach it all! This is not a sales role, you will not more »

and manage a team within a high-volume cancellation/query department. Develop and implement retention strategies to reduce churn and increase customer retention. Drive the overall strategy for the retention team, aligning it with company goals and objectives. Analyse cancellation trends and customer … programs to empower the team to effectively convert cancellations into renewed customers. Collaborate with Sales, Marketing, and Product Development teams to enhance the overall customer experience and retention. Monitor key retention metrics and provide regular reports to senior management. About you: Proven experience in managing a team … preferably within a retention or customer service environment. Demonstrated success in developing and executing retention strategies. Ability to thrive in a fast-paced, high-pressure environment with a high volume of cancellations. Strong leadership and communication skills. Experience in the software industry is a plus more »

Senior CRM & Customer Engagement Executive Permanent Position - 4 days a week in the office (Paddington) & 1 day from home Salary: £40,000 - £45,000 + 5% Bonus Company: We are working with a FTSE 100 client who specialise in Transportation across the UK. They are seeking a highly skilled … and experienced Senior CRM & Customer Engagement Executive to join their dynamic team. The successful candidate will play a key role in driving customer engagement, retention, and loyalty through effective CRM strategies and campaigns. Reporting to the Head of Marketing the Senior CRM and Engagement Executive will … be responsible for developing and executing targeted initiatives to enhance customer experience, increase brand loyalty, and drive revenue growth. You will be responsible for developing and implementing comprehensive CRM strategies to drive customer engagement, retention, and loyalty Manage and optimise the Emarsys CRM platform to deliver more »

CUSTOMER ANALYTICS MANAGER BIRMINGHAM £45,000 – 55,000 Global leader in financial services going through a huge insight transformation. Take on a managing role where you help to lead an arm of company in providing detailed customer insights! THE COMPANY Financial service going through a digital transformation, gaining … You will work with one of their leading retail partners focussing on how to benefit and grow the external brand! THE ROLE As a Customer Analytics Manager your focus will be to aid the business in providing insights across customer and campaign analytics, specifically you will: Use SQL … and Python to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior more »

selling platforms to customers and prospects. This individual follows sales best practices to achieve these goals, fostering a healthy, sustainable territory by focusing on customer retention, development, penetration, and continuing satisfaction. Is organized, a self-starter, comfortable using telephone selling skills to build customer rapport and … for sales volume, product mix, and new product and services awareness within the assigned territory. Prospect for new business within target market segments including customer outreach for qualified leads resulting from marketing campaigns/efforts. Responsible for adhering to customer contact metrics, assigned by management, including but not … Gilson Product Portfolio. Maintain current knowledge of and provides updates in a timely manner on territory trends and activities, competitive products and pricing, and customer concerns regarding Gilson products observed. Prioritize and respond to all customer inquiries within 4 business hours. Follow up on assigned hot leads within more »

Professional Services Department, ensuring that customers have a fantastic experience as they start their Every journey. Your role ultimately helps to ensure that Everys customer retention is high by delivering a first-class experience within their first 30 days of implementing the system. Responsibilities Responsible for setting … customer expectations, managing customer timescales by guiding customers remotely through their implementation and roll out of Every products and services Building excellent working relationships with customers to help increase product engagement Managing multiple product roll outs at once to the same high standard throughout all interactions Providing excellent … levels of customer service and online guidance to multiple audiences Working continuously on a project task until completion or referral to another department Ensuring any referrals are passed to relevant departments in a timely manner Working with the Professional Services team and wider company teams to continually improve processes more »

Job Title: Head of Customer Success Location: Glasgow, UK Salary: £50,000 to £60,000 Who we are Inisoft have an exciting opportunity for a Head of Customer Success to join our Client Services Team. Inisoft is a market-leading provider of software solutions for contact centres, with … join our well-established and successful software company! Role Details Lead the development and execution of strategic initiatives to drive growth within Inisofts existing customer base. Champion a customer-centric ethos to guarantee optimal outcomes for customers utilising Inisofts suite of products and services, thereby driving customer … long-lasting relationships with customers and partners by actively engaging with them to understand their unique needs and challenges. Take ownership of the entire customer lifecycle, orchestrating seamless onboarding journeys tailored to each customers requirements ensuring a smooth transition to Inisoft products and services. Develop and execute strategic customer more »

engaging and personalised automated campaigns across email, SMS, in-app & push. You will build and deploy broadcast campaigns as well as communication journeys and customer segmentation to support effective delivery of personalised multi-channel messaging. Youll also support with the implementation of the customer retention strategy. … This role will require you to analyse all campaigns and their results as well as customer data to optimise performance and report back their findings. What experience youll need to apply At least 1 years' experience within a CRM role or a digital marketing role with a CRM focus … email marketing A good understanding of CRM platforms A knowledge of automated journey building Highly creative with a keen eye for detail Experience in customer segmentation Analytically minded Excellent written and verbal communication skills Excellent self-motivation, timekeeping & organisational skills What youll get in return for your experience This more »

of growth. You will work closely with the Marketing Director and will deliver CRM projects that will drive loyalty and spend from their existing customer base. The overall CRM objective is to be responsible for designing, producing and delivering a range of timely campaigns to increase customer loyalty … reordering You will play a key role in reviewing the loyalty scheme and update it to drive demonstrable value to the business and all customer segments Working with the loyalty and CRM partner you will manage customer jonurneys to create, maintain and grow customer database Drive the … strategy of customer communication across email, site, SMS and direct mail Identify customer journey requirements and trigger points for automated communications Experience Required 6+ years experience in CRM & Loyalty Educated to degree level - marketing qualification would be preferable Solid CRM and Email marketing background Hands on and strategic more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »

for marketing materials, including website content, product descriptions, social media posts, and email campaigns. Develop and execute innovative marketing campaigns to drive brand awareness, customer acquisition, and retention. Analyze campaign performance metrics and use insights to optimize future marketing strategies. Oversee photo and video shoots, ensuring high-quality visual more »