26 to 50 of 76 Customer Service Jobs in the East Midlands

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Support Engineer (Onsite) Location: Derby Role Type: Full-time, Onsite Life on the team We are seeking an experienced and customer-focused IT Support Engineer to provide onsite IT support for one of our customers in Derby. Supporting a large and dynamic user base, you will play … role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction.This is a hands-on role requiring strong technical capability, excellent communication skills, and the ability to work collaboratively within a team environment. Must ...

looking for a Customer Services Technician to join our growing team. This is an excellent opportunity for an individual who enjoys problem-solving, customer interaction, and working within a fast-paced, hands on technology environment. At Smart Payment Technologies, we deliver complete, innovative, and tailored payment solutions that … security standards with the latest payment technologies, we empower our customers to adapt, grow, and stay ahead of the competition. The Role As a Customer Services Support Technician, you will play a key role in supporting our customers working closely with our Sales and Services teams processing, testing ...

latest payment technologies, we empower our customers to adapt, grow, and stay ahead of the competition. We are looking for a Technical Support & Customer Services Technician to join our growing team. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, customer interaction … working within a fast-paced technology environment. The Role As a Customer Services Support Technician, you will play a key role in supporting our customers by providing technical expertise, diagnosing product and software issues. You will also work closely with our Sales and Services teams to ensure customer ...

post-sales technical enquiries, including fault finding, product information, and spare parts support for installers and field engineers Take ownership of technical and service-related enquiries from installers Develop a strong understanding of the service department and collaborate with wider teams, including field service engineers, customer service, warranty, and sales Identify emerging issues and trends, escalating them to Technical Services and Product Management teams Provide feedback from field activity to support the development of training materials Stay up to date with relevant industry standards, British Standards, and Building Regulations Support installers with industry regulations ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

Service Desk Engineer Location : Northampton Salary : Up to £32,000 Set-up: Flexible Working Company : Market-Leading IT Provider We're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton. This … invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients. The Role As a Service Desk Engineer , you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. ...

Service Desk Engineer (1st–2nd Line) Location : Midlands Hours: 09:00-17:00, Friday, Saturday, Sunday and Monday Our client is looking for a motivated and enthusiastic Service Desk Engineer to join their growing managed services team. This is an excellent opportunity for an IT professional with experience … technical support who is looking to develop their skills across Microsoft technologies, networking, and managed services environments. Role Overview: As a Service Desk Engineer, you will be an integral part of the IT team, supporting the delivery of their managed services. You will play a key role in maintaining ...

looking for a customer-focused and technically skilled Onsite Services Engineer to join our Field Services team. This is an excellent opportunity for an IT support professional with hands-on experience in desktop, laptop, and network support who enjoys working directly with end users in a fast-paced environment. … Onsite Services Engineer, you will provide both deskside and remote technical support, ensuring incidents and service requests are resolved within agreed Service Level Agreements (SLAs). You will be based primarily at customer sites, delivering high-quality IT support and maintaining excellent customer relationships. Key duties ...

experience working at Circana. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. Effectively … Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action. Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence. Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities. Understands Customer Needs: Operates ...

well-established engineering business specialising in lift, hoist and vertical access equipment is looking to recruit experienced Mobile Lift Engineers to support installation, commissioning, service, repair and maintenance work across customer sites throughout the UK and Ireland. This is a varied mobile role suited to a hands … Role: As a Mobile Lift Engineer, you will be responsible for installing, commissioning, maintaining, fault-finding and repairing specialist lift and hoist equipment on customer sites. You will travel regularly as part of the role, working independently for periods of time while also being supported by a wider technical ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide … support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support ...

troubleshooting skills across desktop, server, network, cloud, and security technologies, along with the ability to provide technical leadership and escalation support to 1st Line Service Desk teams. Key Responsibilities: Provide 2nd and 3rd Line technical support for users across multiple locations. Investigate, troubleshoot, and resolve complex hardware, software, network … infrastructure issues. Act as an escalation point for Service Desk teams. Support Microsoft 365 services. Monitor system performance and proactively identify and resolve potential issues. Configure and support networking equipment including switches, routers, firewalls, VPNs, and wireless infrastructure. Perform system upgrades, patch management, and software deployments. Maintain accurate documentation ...

Process improvement Automation Data and operational efficiency Learning how a scaling business operates end-to-end You will gain exposure across: Operations Commercial & Sales Customer Service Finance Marketing Technology & Systems A key part of the role will focus on helping Arca explore and implement practical AI solutions that … improve internal efficiency, reporting, customer experience, and decision-making. Key Responsibilities: AI & Systems Development Support the identification of opportunities to introduce AI tools across the business Help research, test, and implement AI platforms and automation solutions Assist with integrating AI into workflows, reporting, customer communications, and operational processes ...

pricing. Support the implementation of online promotions, campaigns and special offers. Monitor product performance and identify opportunities to improve online sales. Respond to customer enquiries via email, telephone and online channels. Manage returns, warranty claims and customer complaints efficiently and professionally. Investigate and resolve order issues, working closely … similar role. Strong attention to detail and excellent organisational skills. Experience working with product databases, stock systems or inventory management platforms. Excellent customer service and communication skills. Ability to manage customer complaints and resolve issues effectively. Good IT skills, including Microsoft Office and online systems. Experience within ...

reading. What's in it for you? Salary: £35,000 - £42,000 Hybrid working (typically 1 day from home) Join a well-established IT Service Provider Work across a broad Microsoft technology stack Become a key technical escalation point within the team Opportunity to mentor and support other engineers … Stable, service-focused environment Opportunity to progress into project delivery What's the role really about? This is a true 3rd line support role. Not project delivery. Not pre-sales. Not architecture. You'll be the senior technical escalation point for the service desk team, helping resolve ...

teams to ensure services are delivered efficiently. Liaise with external vendors and maintain effective working relationships. Help improve processes and identify opportunities to enhance service delivery and customer satisfaction. About You We're looking for someone who is: Highly organised with excellent attention to detail. A confident communicator … both written and verbal. Experienced in an administrative, project coordination, customer service, or client-facing role. Comfortable managing multiple priorities in a fast-paced environment. Proactive, solutions-focused, and able to work independently. Experience within IT services, MSP, or technical environments would be an advantage ...

Engineer Location: Northampton Salary: £30,000 - £40,000 Type: Full-Time, Permanent Award-Winning MSP We are partnering with an award-winning Managed Service Provider that has quickly established itself as one of the most exciting and fastest-growing businesses in the sector. Following continued growth and a strong … wider IT improvement projects. Key Responsibilities Providing 2nd and some 3rd line technical support across a range of client environments Managing and resolving escalated service desk tickets Supporting Microsoft 365 and Azure environments Administering Active Directory and Entra ID Troubleshooting server, network, and infrastructure issues Assisting with the design ...

commercial success and work in close partnership with our clients as their trusted IP advisers. As one of Europe's leading and genuinely full-service IP law firms, we provide the complete blend of legal, technical and commercial expertise to maximise the value of your ideas, brands and innovations. … Potter Clarkson’s IT team. Your primary responsibilities will include providing first line support to users across the business, resolving incidents and fulfilling service requests efficiently and professionally. Acting as the initial point of contact for IT issues, the role focuses on delivering an excellent user experience, following defined ...

based systems such as Microsoft 365 and remote access tools Learn and follow company procedures, health and safety, and data protection policies Provide excellent customer service when assisting colleagues. Active Directory and user account management Cyber security Device deployment and imaging Cloud technologies and remote support IT service … Closing Date Friday, 10th July 2026 Start Date Monday, 13th July 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Physical fitness Qualifications English GCSE, grade 4 (Essential ...

business operates through a highly collaborative carrier model, making this a critical strategic leadership role focused on carrier partnerships, network optimisation, transport procurement, and customer delivery excellence. This is an outstanding opportunity for a commercially astute transport leader with strong market relationships, deep operational expertise, and the ability … build scalable transport solutions through external carrier networks in a fast-paced, customer-centric logistics environment. The Role: The Head of UK Transport Network and Carrier Management will play a pivotal role in overseeing end to end operations, leading multi-site UK external Transport operations. Your responsibilities will include ...

search for an experienced Fire & Security Engineer to join their growing engineering team in the Nottingham area This role will focus on the service, maintenance, and repair of fire and security systems across a portfolio of commercial and retail environments. The successful candidate will join a well-established mobile … opportunities for progression. Key Responsibilities for the Fire & Security Engineer Carry out planned preventative maintenance and reactive repairs on fire and security systems Service and maintain CCTV, fire alarm, and associated electronic security systems Respond to service and breakdown callouts within agreed response times Ensure all work ...