76 to 100 of 166 Customer Service Jobs in the East Midlands

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

Salary: circa £35,000 per annum + benefits Working Pattern: Hybrid/Customer Sites/Halifax Office Your New Role We are working with a specialist provider of managed AV and Video Conferencing services, who are looking to add a Tier 2 AV Support Technician to their team. This … role offers a hybrid working pattern, with typically 2 to 3 days per week working from home and the remaining days split between customer sites and the Halifax office. The role is predominantly customer-facing, with regular visits to customer sites, primarily across London and the wider ...

Hours: 37.5 per week Full-time Office based Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service OverviewThe Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve … this by maintaining the latest patch on monthly/quarterly bases. Patch Management also provide software deployment to ensure all customer’s core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using ...

ensure that our contracted services are delivered on time and in line with our customers expectations. You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. … responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery ...

business is continuously able to operate efficiently and effectively. Follow ITIL processes, focusing on Incident and Change Management, to ensure consistent and controlled service delivery. Ensure third-party vendors and the business adhere to IT processes in line with SLAs and Brightwell policies, to maintain compliance and service quality. Act as the second point of contact for escalated first-line service desk cases across network and desktop areas, to ensure timely resolution of complex issues. Triage incidents and engage the correct technology group(s), coordinating where multiple teams are involved, to drive efficient and accurate issue ...

Service Engineer working 44.5 hours per week. Responsible to : Aftersales Manager Responsible for : Repair of both customers and stock machines returned from our Store Network. Principle Responsibilities Manage throughput of product in the workshop, to agreed deadlines and quality standards. Ensure that a consistently high level of service is offered to our customers. Have responsibility for effective operation within the service centre including H & S, security, stock management and housekeeping. Ensure that all job cards, spares orders, time sheets and stock notes are completed correctly and on time, and control all administration paperwork. Ensure that ...

ensure that our contracted services are delivered on time and in line with our customers’ expectations. You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports.You … responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery ...

Maths and English at grade C or above (or equivalent) Business administration qualification Experience of working within a sales department Experience of working with customer databases PowerPoint More about the Sales Administrator role Provide general administrative support to the department to optimise the performance of all colleagues Produce weekly … procedures are understood and adhered to, and that mandatory training requirements are kept up to date Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations. Assist with any internal or external audit as required ...

users across multiple sites.Investigate, troubleshoot, and resolve complex hardware, software, server, network, and infrastructure issues.Act as the primary technical escalation point for the Service Desk team.Administer and support Microsoft 365 services, Azure AD/Entra ID, Windows Server, Active Directory, DNS, DHCP, and Group Policy.Configure, maintain, and troubleshoot networking … accurate technical documentation, knowledge base articles, network diagrams, and operational procedures.Support backup, disaster recovery, and business continuity solutions.Liaise with third-party vendors and managed service providers where required.Ensure compliance with IT security policies, industry best practices, and regulatory requirements.Mentor and provide technical guidance to junior IT engineers and Service ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done … Responsible for administering the group’s IT Network systems. Providing high level 3rd line technical support and delivering of key IT projects. Key Accountabilities Customer/Strategy/Plan Network •Monitoring alerts, dashboards and reports on all networks to proactively prevent occurrence of incidents and outages to IT services ...

technologies and industry-leading solutions. Responsibilities of the Internal Sales Engineer - Electrical Power Systems role in Easton on the Hill: Build and maintain strong customer relationships within the power generation and electrical machinery sector. Deliver a high level of customer service, ensuring technical and commercial requirements … clearly understood. Provide tailored technical and commercial solutions to customers. Manage customer enquiries, prepare proposals, and produce detailed technical quotations. Work closely with the external sales team, offering technical support and product expertise. Support business growth by identifying new opportunities and developing existing accounts. Key requirements for the Internal ...

Angard Staffing is the dedicated recruitment partner to Royal Mail. We are currently recruiting for a Core Service Team Administrator based at our Chesterfield site to support the Fee Services Team within Group Receivables Shared Services. Group Receivables Shared Services specialises in the high-volume processing of financial … customer data, supporting the accurate management of revenue transactions and financial information across Royal Mail. The Fee Services Team is responsible for processing all customer data changes within SAP, Royal Mail's financial management system, ensuring customers are billed accurately and efficiently for the services they receive. This ...

Maintain IT asset records and technical documentation Provide guidance and support to users across the business Skills & Experience Previous experience within an IT Support, Service Desk or Helpdesk role Experience supporting an ERP system, preferably JDE/JD Edwards Strong knowledge of Microsoft Windows and Microsoft 365 Understanding … Active Directory Knowledge of networking fundamentals including TCP/IP, DNS and DHCP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work independently and manage multiple priorities Full UK driving licence Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow ...

Role: Service Desk Engineer Location: Nottingham Working Arrangement: Full-time office-based for the first month, then hybrid – 3 days in the office and 2 days from home Salary: Up to £28,000 Are you someone who enjoys being the person people come to when their technology … working? Do you have a good understanding of Windows and Microsoft 365, enjoy troubleshooting problems and take pride in providing good customer service? If so, this could be a great opportunity to join an established IT team as a Service Desk Engineer. You’ll be the first ...

this is completed in full in order that your application can be reviewed. At Microlise, we're passionate about delivering reliable technology and exceptional service to our customers. Were looking for a Problem Manager to join our Support Services team and help drive service stability, reduce repeat incidents … improve the overall customer experience. This is a key role focused on identifying recurring issues, leading root cause analysis and working closely with Service Desk, TechOps, Engineering, Product and wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll play an important part ...

help us shape a stronger, fairer future? Your next career move starts here.As a Principal Data Analyst in HMRC’s Risk and Intelligence Service (RIS), you will play a leading role in the UK government’s digital transformation journey. You will harness advanced analytical techniques and emerging technologies … paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference.Job descriptionHMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Principal Data Analyst. You'll find excellent opportunities ...

partner organisations. The role includes leadership and management of specialist technical teams, fostering a high-performance culture focused on quality, continuous improvement, and excellent customer service. The post holder will also act as a senior technical advisor within NHIS, influencing organisational strategy and supporting cross-system collaboration within … issues Ability to negotiate, persuade and influence at all levels both within and across organisational boundaries Ability to make sound decisions on operational and service issues and developments based on knowledge and experience Excellent knowledge of Health Care IT Excellent knowledge and experience of Information Governance Ability to understand ...

partner organisations. The role includes leadership and management of specialist technical teams, fostering a high-performance culture focused on quality, continuous improvement, and excellent customer service. The post holder will also act as a technical advisor within NHIS, influencing organisational strategy and supporting cross-system collaboration within the wider … issues Ability to negotiate, persuade and influence at all levels both within and across organisational boundaries Ability to make sound decisions on operational and service issues and developments based on knowledge and experience Excellent knowledge of Health Care IT Excellent knowledge and experience of Information Governance Ability to understand ...

relationships with retailers, distributors, buying groups and commercial partners. Generate and manage a healthy pipeline of prospective customers through proactive business development activity. Lead customer meetings, presentations and commercial negotiations. Prepare proposals, quotations and commercial agreements. Work collaboratively with marketing to support product launches, promotional activity and lead generation … campaigns. Identify opportunities to increase market penetration and expand product listings within target accounts. Analyse market trends, competitor activity and customer insights to identify new commercial opportunities. Attend trade exhibitions, networking events and customer meetings to represent the business and develop new relationships. Maintain accurate sales forecasts, pipeline ...

excellent opportunity for an experienced IT support professional to join a corporate environment, providing hands-on technical support to users and working closely with Service Desk and specialist IT teams. Roles & Responsibilities: Provide on-site IT support, resolving incidents, service requests and user queries. Act as the first … system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer-service focus. Strong troubleshooting and problem-solving abilities. Experience diagnosing, prioritising and resolving IT incidents, with a focus on first-time resolution. Solid ...

values including engagement activities, completing performance appraisals, absence management, performance management, disciplinary and grievance procedures Responsible for ensuring efficient and effective administration of customer referrals including manual and on-hold queues, aged case management and appointment management to ensure slots are appropriately filled and cancellations and send homes processed … meet contractual requirements. Enquiry management and case management informing the Operations Manager of progress and identified risks. Ensure accurate and timely processing of Customer Expenses, Audit and Reasonable adjustments, through assurance of the Administrators to achieve contractual targets. Act as point of escalation and authorisation for out of process ...

information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). Main duties of the job Typing letters, reports … University of Leicester we do have a large student population. We are looking for individuals who are interested in providing an efficient and helpful service to our patients. Job description Job responsibilities Patient Service Advisor Responsible to: Admin Team Leader Job Summary: To be responsible for undertaking ...

community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Liaise with relevant individuals to ensure customer queries are resolved Escalate when required to Management Drive and promote a culture of high performance and excellence in line with our organisational values … requires a report to go with the invoice) Proactively inform customers in a timely manner of any operational delays which impact on their service, confirming the alternative collection date and time Check our Customer Relationship Management system for any queries that have come through and respond as appropriate ...

responsive and reliable service. Main Responsibilities Provide first and second line technical support to employees and volunteers Resolve incidents, requests and problems within agreed service levels Provide advice and training to office staff, regional staff, and volunteers, on various software packages, office systems, cloud platforms, digital services, operating systems … management Effectively support users with varying levels of technical knowledge Escalate issues to specialist teams and third-party providers when required Contribute to the service desk knowledge base and technology improvement activities Support technology projects, disaster recovery testing and meeting room equipment management About You Experience in a Technology ...

role is based 5x per on-site in Northampton The Support Technician provides first-line technical support for equipment and software, delivering high-quality customer service via phone, email, and remote access. The role involves troubleshooting hardware and software issues, managing technical cases through the CRM system, coordinating … when required. Diagnose issues across all supported equipment and software, ensuring all troubleshooting options are explored. Raise and manage technical cases in the CRM (Customer Relationship Management) system. Create customer quotations in CRM and email quotes and quotation reports to end customers. Handle software-related queries and determine ...