26 to 50 of 146 Customer Service Jobs in the Midlands

team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely … premises to train or support with systems Ensure that customers receive full set up and ongoing support for full range of software Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support Support with occasional opportunities to provide face to face ...

Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands £30,000 - £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a 2nd Line Service Engineer to join … brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing Taking ownership of technical incidents through to resolution. Providing ...

bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of. What you would do as our Technical Support Advisor - Commercial Segment As our Technical Support Advisor … will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement ...

energy management solutions. Supporting customers across the commercial, healthcare, manufacturing, education and office sectors, the organisation is recognised for delivering innovative technologies and exceptional service standards. As part of its continued growth, the company is looking to appoint a Controls Technician to join its field-based engineering team across … system graphics, communications links and control strategies in line with project requirements Carrying out end-to-end testing, troubleshooting and fault-finding activities on customer sites Validating sequences of operation and completing point-to-point verification checks Producing commissioning documentation and project close-out records Acting as the primary ...

Service Desk Coordinator Location: Coventry Salary: £28,000 to £30,000 depending on experience Contract type: 12 Month FTC, Full-Time Working hours: 40 hours, Monday to Friday 8:30am to 5pm (some flexibility offered with start/finish times and hybrid working) About the role We are seeking … proactive and customer-focused IT Service Desk Coordinator to join our busy IT Delivery team to support with administration tasks over a 12 month period. This role is ideal for someone who enjoys helping people, coordinating processes and ensuring tasks are followed through to completion. While basic ...

weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: * Handling a high volume of calls from end users, providing clear and professional support * Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) * Providing advice ...

client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user … support tickets to record resolutions and required follow-up actions * Managing ticket queues and ensuring timely updates and resolutions * Delivering a high level of customer support to users at all levels of seniority * Striving to meet quality targets such as First Time Fix Rate and average call duration What ...

governance and compliance frameworks, policies and procedures as needed Supporting the effective resolution of customers' security issues and queries Liaising with the Technology Service Desk to ensure a high-quality level of customer service is provided Carrying out appraisals of new and existing processes and their suitability … legislation and GDPR Ability to extract and interpret computerised data Knowledge of the Data Protection Act and its application Excellent communication, interpersonal and customer care skills Why work for us? We provide homes and care for more than 250,000 people in England and Scotland. Our customers ...

dynamic, passionate team in the fast-paced world of telecommunications. Develop your skills in a supportive, collaborative environment while contributing to exceptional customer service. If you value collaboration, integrity, and growth, apply now! Role Conduct onboarding calls to obtain an understanding of customers requirements as per their contract Provisioning … orders with relevant KPIs and SLAs Log, categorise and prioritise customer tickets in line with relevant ticket branding and type Updating spreadsheets in line with orders to ensure that deals are tracked accordingly Work closely with the sales team, and other colleagues or distributors, in troubleshooting order problems Work ...

technical support and infrastructure solutions to small and medium-sized businesses. The organisation offers a collaborative working environment where knowledge sharing, continuous development and customer service are valued. The successful candidate will join a technical support team responsible for maintaining and improving customers' IT systems, both remotely … growing IT support team based in Stoke-on-Trent. This is a varied, hands-on role combining office-based technical support with visits to customer sites. The successful candidate will provide advanced technical support, troubleshoot complex IT issues and help maintain secure, reliable IT infrastructures for a range ...

Field Service Engineer is sought to join a specialist fleet technology business in London (inside the M25), supporting the delivery of field service operations across customer sites by carrying out reactive repairs, planned preventative maintenance, audits, and installation work on vehicle-based technology and associated equipment. … Field Service Engineer, London (inside the M25), will be expected to develop your understanding in the field, learning from senior engineers and the wider Field Service team in technical areas, service processes and best practice. This may include fault diagnostics, installation work, maintenance procedures, reporting systems ...

Field Service Engineer, Scientific Optical Lasers Basic Salary £45,000 to £50,000 Depending on Experience Bonus 8% to 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Scientific Laser Instrumentation This market leader seeks to recruit a technically motivated and customer focused Field … Service Engineer, responsible for the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Scientific Optical Lasers To succeed in this exciting role, you must be able to demonstrate ...

Field Service Engineer, Laboratory X-Ray Systems Basic Salary £45,000 to £50,000 Depending on Experience Bonus 8% to 12% Company Car Healthcare Contributory Pension Scheme The Role - Field Service Engineer, Laboratory X-Ray Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for the service, installation, breakdown repair and calibration of a wide range of sophisticated scientific and laboratory systems, utilised within laboratories and pharmaceutical environments. Your Background - Field Service Engineer, Laboratory X-Ray Systems To succeed in this exciting role, you must ...

position for a Field Service Engineer role covering Ireland has become available, with a leading provider of vehicle technology, CCTV, and driver assistance solutions. Interested in this role You can find all the relevant information in the description below. We are currently recruiting on behalf of a well-established … maintenance, and support services for CCTV systems, driver aid solutions, and other vehicle-based technologies across the bus, coach, and rail sectors. The Field Service Engineer job, covering Ireland, is home-based and will form part of a team of remotely based engineers, supporting customers through installation, servicing, preventative ...

position for a Field Service Engineer role covering Ireland has become available, with a leading provider of vehicle technology, CCTV, and driver assistance solutions. Interested in this role You can find all the relevant information in the description below. We are currently recruiting on behalf of a well-established … maintenance, and support services for CCTV systems, driver aid solutions, and other vehicle-based technologies across the bus, coach, and rail sectors. The Field Service Engineer job, covering Ireland, is home-based and will form part of a team of remotely based engineers, supporting customers through installation, servicing, preventative ...

European Field Service Engineer, Laboratory Robotic Systems Basic Salary £60,000 to £70,000 Depending on Experience Bonus 10% Car Allowance £8,000 Pension Healthcare Life Insurance Phone, Laptop Holidays *** This role involves extensive European travel and circa three nights away from home per week *** The Role – European Field … Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including ...

European Field Service Engineer, Laboratory Robotic Systems Basic Salary £60,000 to £70,000 Depending on Experience Bonus 10% Car Allowance £8,000 Pension Healthcare Life Insurance Phone, Laptop Holidays *** This role involves extensive European travel and circa three nights away from home per week *** The Role – European Field … Service Engineer, Laboratory Robotic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: Service, installation, breakdown, repair and calibration of a wide range of sophisticated medical laboratory automation Support scientific products located at customer sites, including ...

troubleshoot technical issues, offering solutions over the phone or via email Escalate more complex issues to 2nd line support when required Deliver exceptional customer service while meeting SLAs for resolution and response times Monitor shared mailboxes to ensure all customer queries are addressed promptly Conduct outbound calls … gather feedback and ensure customer satisfaction Required Skills & Experience for the role of French-Speaking Technical Support Specialist Fluency in both French and English (written and spoken) Strong problem-solving skills and attention to detail A passion for delivering excellent customer service Flexibility to work rotational shifts ...

With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into … where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills ...

With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into … where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills ...

hear from you. The role and what you'll be getting up to day-to-day: This is an opportunity for a capable Customer Success Manager to take ownership of customer relationships within our Cyber department, supporting the effective delivery and ongoing performance of contracted cyber services. This … role goes beyond customer engagement and satisfaction. You'll help ensure cyber services are managed effectively, commitments are met, risks and issues are visible, and customers continue to receive value from their partnership with Littlefish Group. You'll work closely with customer stakeholders and internal Cyber teams, bringing ...

support. You will be responsible for all tasks to completed in line with company technical and quality standards and procedures. Ability to provide exceptional customer service skills when on-site, and ensuring a high degree of customer satisfaction is always provided. Attendance to all incidents/requests … directed by the Customer Incident Centre is required as per your engineering work instruction guidelines. Ability to be customer focused, and courteous in a professional and sensible manner. Ensure assigned incidents are monitored, updated, and progressed in a timely manner. Coordination between clients and vendors is crucial ...

looking for an enthusiastic and motivated IT Support Apprentice to join a Managed Service Provider (MSP) team in Northampton. This is an excellent opportunity for someone looking to begin their career in IT whilst gaining hands-on experience and a recognised qualification. You will work alongside experienced engineers supporting … range of business customers, learning how to diagnose technical issues, deliver excellent customer service, and maintain IT systems across multiple environments. Key Responsibilities Provide first-line technical support to customers via phone, email and remote support tools. Log, categorise and prioritise support tickets using the service desk ...

through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical … documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management ...

with customers and finding out how they use their phone, broadband and home entertainment Recommending the right mobile, broadband or bundle package for each customer, household or business Explaining plans, offers and technology such as 5G and full fibre in a clear, jargon-free way Answering questions and giving … process where appropriate Building genuine rapport with people from all walks of life across the city Working towards individual and team sales and customer engagement goals Representing a major brand with professionalism and pride Taking part in daily coaching, product training and team meetings Continuously developing your sales, communication ...