26 to 50 of 152 Customer Service Jobs in the Midlands

support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device … connectivity, escalating more complex issues where required Assist with VOIP services and data connections, supporting setup, configuration, and fault resolution Support cybersecurity and managed service tools, including system monitoring, patching, backups, vulnerability management, and security alert handling Communicate clearly and professionally with customers at all technical levels, ensuring issues ...

Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays £28,000-£30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like ...

feels meaningful, you will feel at home at Ricoh. What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis Provide end to end incident and service request management to ensure customers are kept updated on the progress ...

150kVA, covering Northampton and the surrounding areas. If you are a motivated professional with a strong technical background and a passion for delivering exceptional service, we want to hear from you. Responsibilities As a Mobile Generator Engineer, your key responsibilities will include: Conducting maintenance, servicing, and repairs on generators … optimal performance. Responding to breakdowns and providing timely solutions to minimize downtime. Ensuring compliance with health and safety regulations at all times. Maintaining accurate service records and documentation. Providing excellent customer service and representing the company in a professional manner. Qualifications To be successful in this role ...

skilled and dedicated Mobile Generator Engineer to join our team. This role involves working on generators ranging from 6kVA to 120kVA, providing expert service and maintenance across Birmingham and the surrounding areas. If you are a motivated professional with a strong technical background and a passion for delivering exceptional … service, we want to hear from you. Responsibilities Perform maintenance, servicing, and repairs on generators ranging from 6kVA to 120kVA. Diagnose and resolve technical issues efficiently to minimize downtime. Conduct routine inspections and ensure all equipment is operating at optimal performance. Maintain accurate service records and documentation. Provide ...

Business Development Manager - Road Freight Location: Immingham (with travel to customer sites as required) Are you an experienced sales professional within road freight ready for your next challenge? Or perhaps you're currently working in operations or customer service and looking to transition into a more commercial … customer-facing role? If so, this could be an excellent opportunity to take the next step in your career. We are partnering with a well-established, global logistics organisation experiencing continued growth within its Road Freight division. The business is seeking a driven and relationship-focused individual who understands ...

holiday, Perks and Employee Assistance Program. Overview Are you an experienced Security Maintenance Engineer looking to join a company that values quality, professionalism, and customer service? We are seeking a motivated and customer-focused engineer to join our growing team in the West Midlands. This … excellent opportunity for someone with CCTV and security systems knowledge who takes pride in delivering exceptional service and building strong client relationships. You will be working across a variety of security systems and environments, supported with ongoing training and development to help you continue progressing your career. Key Responsibilities ...

technology we use. What you will be doing You will work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation. You will focus on delivering great customer service … technically capable End User Services Engineer who thrives in a busy, multi-site environment. Have strong troubleshooting skills across Microsoft technologies, paired with excellent customer service and communication. Be flexible and reliable, able to work predominantly on-site while supporting hybrid ways of working. Essential criteria Full ...

structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. … construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills ...

tools, SaaS applications, Microsoft 365, and emerging AI technologies, including Microsoft Copilot. You will learn how to diagnose and resolve common technical issues, support customer success, manage digital information securely, and help users improve productivity through modern workplace technologies. Alongside technical skills, you’ll develop strong communication, documentation … customer service skills, ensuring users receive a positive and professional support experience. This apprenticeship is ideal for someone who is eager to learn, enjoys helping people, and wants to build a long-term career in digital support, IT services, and AI-enabled workplaces. Responsibilities: First-Line Support ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! Curious about Apogee as a business? Skip the brochures - start a live conversation with our AI assistant and get the answers you need … start or grow their career in B2B technology sales. As a Sales Development Representative , you will be at the very start of the customer journey. Youwill help organisations discover smarter ways to work,through workplace technology, managed print, documentsolutionsand IT services. What youwill be doing Youwill be part ...

Lincoln, with hybrid working capability on offer. The role is predominantly to aid and support the businesses customers, promoting an excellent level of customer support service. Day to day duties will include: Training on IT systems and specific applications so to be able deliver end user support Taking & recording … customer queries onto the support database ticketing system Providing support and resolutions to a variety of application & software queries Diarising and returning customers phone calls Actioning fault responses in line with the company procedures and agreed to contracts Reporting any major faults or bugs to the System Development Team ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Support Engineer (Onsite) Location: Derby Role Type: Full-time, Onsite Life on the team We are seeking an experienced and customer-focused IT Support Engineer to provide onsite IT support for one of our customers in Derby. Supporting a large and dynamic user base, you will play … role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction.This is a hands-on role requiring strong technical capability, excellent communication skills, and the ability to work collaboratively within a team environment. Must ...

Friday, 8:00am to 5:00pm; however, a degree of flexibility is required to support the operational needs of the business and ensure excellent service delivery to our customers. Please note: only local candidates will be considered for this position, and no overnight stays or overnight travel are required … days are the same. No matter the task, you will always act as a representative of the business, recognising the importance of delivering exceptional customer service and maintaining high professional standards at all times. This role involves lone working, with daily reporting directly to your manager. You will ...

tools • Assist with cyber security best practices and system updates • Learn and follow company procedures, health and safety, and data protection policies • Provide excellent customer service when assisting colleagues Training The apprentice will attend online lessons one day per week, to work towards their ICT Level 3 Apprenticeship … gate automation and smart home automation company delivering innovative security, access control, and intelligent home technology solutions. We pride ourselves on delivering high quality customer service and cutting-edge technology solutions. ...

allocation, technical specifications and installation/configuration records. Ensure delivered projects meet agreed quality standards, business objectives and defined requirement criteria (e.g. functionality, uptime, customer SLAs and internal metrics). Create and manage Root Cause Analysis report and activities and use the company ticketing system to log, communicate … with enterprise architecture frameworks. Knowledge of infrastructure and application security. OTHER INFORMATION: CONTACT WITH OTHERS: Primarily: Other IT Technology teams Project Management Design Development Customer Service Service Delivery Sales functions Production Operations COMPLIANCE RESPONSIBILITIES Completion of all mandatory ISO management system and BS 10008 awareness training ...

Design Engineer is to design a range of commercial gas/heating systems across a range of large scale residential, industrial and commercial projects. Service, maintain, and repair commercial heating and gas systems Diagnose and resolve faults efficiently and safely Carry out installations across commercial and domestic properties Complete … work in line with current gas safety regulations and standards Provide excellent customer service and maintain accurate job recordsStay up to date with industry standards, legislation, and new technologies. The ideal applicant will be an Engineer Gas & Heating Systems with: Must have extensive experience with the maintenance ...