1 to 25 of 175 Customer Service Jobs in the Midlands

client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally, and exceeding customer expectations. Technical … Customer Service Advisor day to day duties include: Customer Service: Respond to customer inquiries and complaints regarding products and services in a timely, professional, and courteous manner. Effectively gather customer information to diagnose and resolve issues efficiently. Provide accurate and up-to-date information ...

just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service … complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands ...

Join a growing telecoms and IT business as a Customer Support Co-Ordinator in Telford. Enjoy Monday–Friday hours, competitive salary, career progression and a customer-first culture. Customer Support Coordinator Telford – Office based Full time, permanent, 37.5 hours per week (Monday – Friday … business communications, delivering cloud phone systems, broadband, mobile and IT solutions that help organisations stay connected and productive. What you'll be doing Customer support & service: Act as the first point of contact for customer support queries Handle billing queries, service changes, faults and complaints Deliver ...

Technical Customer Service Advisor Redditch £25,000-£28,000 depending on your previous skills and experience Our client is looking for a Technical Customer Service Advisor to join their busy friendly customer service team, you will be responsible for providing exceptional customer service ...

customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role Overview -Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call … outs from customer portals, phones and email. Managing your time wisely to ensure that all tasks are completed within agreed SLAs. The role also includes communicating with to our customer to ensure that queries areresponded/resolved in a timely manner. You will have excellent attention to detail ...

Dynamics 365 Customer Engagement (CE) Functional Consultant - Burton Hybrid working - 2/3 days per week onsite Salary up to £65,000 Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony … implementation. Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features. Key skills and responsibilities, Dynamics 365 CE Experience Experienced D365 ...

Working available Salary £26,255 pro rata rising to £27,255 after probation We are seeking a French Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is a full time, permanent role and will suit somebody has a flexible … Support Agent you will receive many benefits including: Birthday off 28 days of holiday increasing up to 5 more with each year of the service Holiday buy/sell scheme (up to 3 days) Sick pay - increasing with the length of service Paid volunteer day Employee Assistance Program ...

Service Desk Analyst Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis … prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Service Desk Analyst - Responsibilities Responding to Service Desk calls and emails ...

Functional Consultant to join its growing Technology function. This is a unique chance to influence how a modern enterprise leverages Microsoft Dynamics across its customer, operational, and service landscapes. You'll work closely with business stakeholders to shape requirements, design intuitive processes, and support the delivery of D365 … Bring Strong experience as a D365 CE Functional Consultant or Business Analyst. Hands-on configuration experience across D365 CE. Strong understanding of customer-facing processes and workflow optimisation. Ability to deliver functional specs, fit-gap analysis, and process design. Excellent stakeholder communication and workshop facilitation skills. Ability to work ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £40,000 and £50,000 Depending on experience and will be a hybrid role with travel to the various sites expected as part of the role. ...

year LocationStoke on Trent Hours per week35 Contract typePermanent Were looking for someone to provide technical support for Honeycomb Groups ICT systems, giving great customer service and helping everyone to use technology effectively. Job requirements: Providing excellent customer service on the ICT service desk, providing … first and second line support. Making sure incident tickets are logged, triaged and resolved within agreed service level targets. Setting up and maintaining mobile equipment. Supporting the whole ICT team with administrative duties. Providing ICT learning sessions for staff. Setting up new users and administering user permissions and security. ...

seen as a core, valued function – not just admin. Play a key part in helping the sales team hit targets by owning order processing, customer queries and day-to-day coordination. Develop your skills across customer service, sales operations, CRM and stock/order management with … account management or external sales for high performers. The Role This Internal Sales Support role underpins the success of the sales team by ensuring customer orders are processed accurately, queries are handled quickly and communication between departments runs smoothly. You’ll be on the phones and email daily, supporting ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

electrical engineering, including hydraulic and pneumatic systems. Your role would require you to assist and grow revenue by generating opportunities in the form of customer service and spare parts sales. The role would also include Field Completion Services, managing all aspects of installations and start-ups of equipment … group companies as required on both new and existing projects and potential leads. 7. Directly accountable for overseeing day-to-day activities within the Customer Service and After Sales part of the business. 8. Growing the Customer Service part of the business, by providing first ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done … your base salary). Then there’s a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. ...

Support Contract - 3 months FTC initial, start ASAP Location - Hybrid, 2 days per week Rate - day rate The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis, prioritisation and resolution … fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department. IT Support - Responsibilities Responding to Service Desk calls and emails Diagnosing and resolving incidents, including troubleshooting Implementing ...

summary Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff. The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users … visit being required. To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met. Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staffPLEASE NOTE, WE MAY CLOSE ...

Regional Service Manager, Imaging Systems Basic Salary £55,000 to £70,000 Car/Car Allowance Pension Healthcare Excellent Benefits Package An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from a range of electronics systems backgrounds … join a market leading supplier of Imaging Systems The Role – Regional Service Manager, Imaging Systems This market leader now seeks to recruit a commercially astute Regional Service Manager. The successful applicant will be responsible for: Managing a team of Field Service Engineers Building and nurturing all relationships ...

Field Service Engineer Remote Surveillance Systems - Midlands Based, UK Wide Travel Daventry, Rugby, Northampton, Coventry, Warwick £44,000 - £48,000 Basic Salary + Vehicle + Overtime + Benefits Are you familiar with remote electronic security services? Enjoy being hands on and familiar with networking of CCTV and Access Control … systems? Hold a valid CSCS card? Keen on a role where your time will be split between customer sites around the UK and the workshop in Daventry? Our client is looking for an engineer with knowledge of remote access control and CCTV systems. Happy working outside on construction sites. ...

innovative pumping and fluid handling solutions to the construction, utilities, housing, and wastewater sectors, built on over 65 years of engineering excellence, reliability, and customer-focused service trusted by local authorities, developers, and contractors nationwide. In this role, you will support the Controls and Automation team by carrying … handling logistics and after-sales queries. You will also communicate with customers regarding order updates and non-technical enquiries, ensuring a high standard of customer service at all times. This is an office-based, Monday to Friday role working 37.5 hours per week, with flexible hours between ...

business accountability across the globe. Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . If you share these values and are passionate about … have you on our team. About the role The Environmental Data Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Environmental Data Account Manager, you will ...

Lead Service Designer 6 Months Hybrid Working - multiple sites across the UK IR35 Status TBC - Likely Inside £750 - £800 per day - open to negotiation Change-IT are looking for a Lead Service Designer to join a large Central Government organisaton, who's main office is based in London … open to negotiation on the day rate - we would expect it to land around £750-£800 per day. Experience Required: End-to-end service design expertise: Proven experience leading large-scale service transformation from discovery through to live operation, delivering meaningful customer experience improvements and sustained operational ...

issues to other members in the Operations Team. The successful candidate should have: · A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP · Excellent customer service and communication skills (verbal and written) · Be able to drive to site · Ability … prioritise tasks on a busy and fast paced Service Desk · Ability to work well in a team and under own initiative · Great problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience ...

Location: Oldbury | Hybrid: 2 days office/3 days home 6-month contract | Full-time We’re looking for a Customer Support Analyst to join a growing IT Service Desk team in a 1st line support role. This is a customer service role in a technical … doing Acting as a first point of contact for user support Logging and managing queries through a ticketing system Working within SLAs and service targets Owning issues through to resolution or escalation Keeping users updated and informed Working collaboratively with Infrastructure, Security and PMO teams What we’re looking ...