51 to 75 of 152 Customer Service Jobs in the Midlands

Service Desk Analyst Nottingham £21,000 - £24,000 + benefits Prefer office-based, some hybrid flex. This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running … information to help drive resolution. Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems. Monitor issues proactively and escalate where needed to ensure a high standard of service. What you'll need Excellent written ...

Western England) We are proud to be partnered with a leading plastics manufacturing business who are market leaders through constant product innovation and meeting customer needs. They are currently recruiting a business development manager as part of their growth in the UK market covering the West of England. … play a crucial role in maintaining and expanding the client base. Your ability to understand client needs, effectively communicate with stakeholders, and provide exceptional customer service will be key to your success. Business Development Manager - Role & Responsibilities Effectively manage and grow a portfolio of distribution accounts across ...

latest payment technologies, we empower our customers to adapt, grow, and stay ahead of the competition. We are looking for a Technical Support & Customer Services Technician to join our growing team. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, customer interaction … working within a fast-paced technology environment. The Role As a Customer Services Support Technician, you will play a key role in supporting our customers by providing technical expertise, diagnosing product and software issues. You will also work closely with our Sales and Services teams to ensure customer ...

Thriving Manufacturing Business Outstanding Prospects Friendly Supportive Team We re looking for a driven and experienced Business Development Manager to take ownership of key customer accounts, drive sales performance and deliver outstanding service. This is a fast- paced manufacturing company, utilising multiple different processes to produce our components. … moment! Commutable from Birmingham, Redditch, Studley, Alcester, Solihull, Worcester, Droitwich, Rubery, Bidford-On-Avon, Stourbridge and Evesham Duties Managing and growing your portfolio of customer accounts Acting as the main point of contact for all customer enquiries (email, phone, online) Preparing and submitting RFQs with accurate technical data ...

importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. Position An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

Experienced Administrative IT Assistant - Customer Connectivity – Major Accounts department Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life … customers' development strategies as well as their technological and sustainability transformation ALTEN Ltd is looking for an Experienced Administrative IT Assistant to join our Customer Connectivity – Major Accounts department in Derby, UK. This is a fantastic chance to be part of a fast-growing company with strong core values ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

Service Desk Engineer Location : Northampton Salary : Up to £32,000 Set-up: Flexible Working Company : Market-Leading IT Provider We're working with a market-leading IT solutions provider that is looking to add a talented Service Desk Engineer to its growing team in Northampton. This … invests heavily in employee development, offers flexible working arrangements, and provides exposure to a broad range of technologies and clients. The Role As a Service Desk Engineer , you'll be the first point of contact for customers, providing technical support and troubleshooting across a variety of IT environments. ...

will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management You have significant knowledge and skills in Application Support, Development and Maintenance and will work … closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. Roles & Responsibility: Provide knowledge and guidance to teams and people on technical best practice Create Application Support ...

will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management You have significant knowledge and skills in Application Support, Development and Maintenance and will work … closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. Roles & Responsibility: Provide knowledge and guidance to teams and people on technical best practice · Create Application Support ...

thinking business is looking to strengthen its engineering team with someone who takes ownership of their work, delivers consistently high standards, and values strong customer relationships. What You'll Get Basic salary up to 42,000 depending on experience Clearly defined local patch - no excessive travel 22 days holiday … initiatives The Role Installation, servicing and maintenance of fire and electronic security systems (CCTV, intruder alarms, access control, Fire Alarms) Deliver a professional and customer-focused service at all times Diagnose faults and carry out effective repairs Plan and manage your workload to maximise efficiency Complete accurate service ...

looking for a customer-focused and technically skilled Onsite Services Engineer to join our Field Services team. This is an excellent opportunity for an IT support professional with hands-on experience in desktop, laptop, and network support who enjoys working directly with end users in a fast-paced environment. … Onsite Services Engineer, you will provide both deskside and remote technical support, ensuring incidents and service requests are resolved within agreed Service Level Agreements (SLAs). You will be based primarily at customer sites, delivering high-quality IT support and maintaining excellent customer relationships. Key duties ...

experience working at Circana. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. Effectively … Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action. Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence. Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities. Understands Customer Needs: Operates ...

well-established engineering business specialising in lift, hoist and vertical access equipment is looking to recruit experienced Mobile Lift Engineers to support installation, commissioning, service, repair and maintenance work across customer sites throughout the UK and Ireland. This is a varied mobile role suited to a hands … Role: As a Mobile Lift Engineer, you will be responsible for installing, commissioning, maintaining, fault-finding and repairing specialist lift and hoist equipment on customer sites. You will travel regularly as part of the role, working independently for periods of time while also being supported by a wider technical ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide … support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk environment Manage tickets, ensuring all incidents, requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support ...

troubleshooting skills across desktop, server, network, cloud, and security technologies, along with the ability to provide technical leadership and escalation support to 1st Line Service Desk teams. Key Responsibilities: Provide 2nd and 3rd Line technical support for users across multiple locations. Investigate, troubleshoot, and resolve complex hardware, software, network … infrastructure issues. Act as an escalation point for Service Desk teams. Support Microsoft 365 services. Monitor system performance and proactively identify and resolve potential issues. Configure and support networking equipment including switches, routers, firewalls, VPNs, and wireless infrastructure. Perform system upgrades, patch management, and software deployments. Maintain accurate documentation ...

established and growing organisation that is investing heavily in its technology function. As part of their continued expansion, they're seeking a proactive and customer-focused IT Support Analyst to join their team. This is an excellent opportunity to become a key member of a supportive IT department, where … resolutions Assisting with the maintenance and updating of desktop applications and network infrastructure Supporting system upgrades, deployments and rollout projects Working within agreed service levels and ensuring a high standard of customer service What we're looking for: Previous experience in an IT Support, Service Desk ...

will need to operate within a busy call centre environment and will need to ensure that they follow procedures that have been developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. This post may require … flexible working hours, based upon the service requirements of the HIS client base. Main duties of the job Act as first point of contact for HIS Service end-users on the customer service desk. Answer, log and manage all calls, emails and faxes to the Service ...

passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required—what matters most is your attitude, willingness to learn, and strong work … knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Responsibilities: Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose ...

develop your sales skills within a highly supportive environment.This company offers excellent long-term development opportunities, with the chance to gradually take ownership of customer relationships and work towards delivering your own online product demonstrations and presentations. Benefits: • 22 days holiday plus bank holidays • Free onsite parking • Opportunity … following up enquiries • Supporting the external sales team and liaising with internal departments • Developing product knowledge and confidence to eventually deliver your own customer presentations and demos What We’re Looking For A confident and personable communicator who enjoys speaking with people • Someone eager to develop a career within ...

central to enabling data-driven decision-making across ECS servicing, ensuring the business has the insight, models and plans needed to deliver strong customer outcomes, effective service levels and cost efficiency. You will own the development and evolution of forecasting and planning capability, creating accurate and effective models … complex data into clear recommendations for senior stakeholders. This is a Hybrid, Nottingham based role (40% in the office) reporting to the Director of Customer Service Operations. Responsibilities Lead end-to-end forecasting, demand planning, capacity planning, scheduling and operational planning across multiple business areas and locations. Develop ...

progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware … Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving ...

depending on experience + uncapped commission SM UK are the UK s No1 Auto Electrical and Van Conversion company offering a Nationwide service with sites in Leeds, Tamworth and Dartford. Our business's unique selling point lies in offering Turn-Key solutions for our customers on-the-go needs. … lighting, strobes, beacons, working lights, camera systems and safety features, welfare conversions, crewcabs and bespoke mobile workspaces. We can also provide our van conversion service to customers who already have their own vehicles or fleet. Due to our continued progressive growth and further expansion into our new purpose-built ...

pricing. Support the implementation of online promotions, campaigns and special offers. Monitor product performance and identify opportunities to improve online sales. Respond to customer enquiries via email, telephone and online channels. Manage returns, warranty claims and customer complaints efficiently and professionally. Investigate and resolve order issues, working closely … similar role. Strong attention to detail and excellent organisational skills. Experience working with product databases, stock systems or inventory management platforms. Excellent customer service and communication skills. Ability to manage customer complaints and resolve issues effectively. Good IT skills, including Microsoft Office and online systems. Experience within ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … some new building and extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work ...