176 to 200 of 249 ITIL Jobs in the North of England

Hands-on experience with Cisco IOS-XE, Cisco Nexus and Cisco UCS. Proven experience implementing changes and upgrades in live production environments. Understanding of ITIL change management and rollback procedures. Strong troubleshooting and documentation skills. Experience within utilities, energy or critical infrastructure environments would be advantageous, as would Cisco certifications. ...

with emerging threats, security technologies and industry best practice. Work with internal stakeholders and external suppliers to deliver effective security services. Operate within an ITIL-focused environment, working to agreed SLAs and KPIs. #J-18808-Ljbffr ...

solutions. A broad understanding of IDAM/PAM across on-premise and cloud solutions. Broad understanding of Service Management principles and disciplines based on ITIL best practice. Able to communicate and influence, in a professional environment, to a wide-ranging audience. Ability to translate the language of customers into useful ...

interoperability solutions. You will diagnose and resolve integration incidents, perform root cause analysis, maintain documentation, and participate in out-of-hours support and ITIL-aligned processes to continuously improve service delivery. #J-18808-Ljbffr ...

security operations, own critical incidents, and drive change governance in a 24/7 environment. You will contribute to secure networks while aligning with ITIL practices, delivering high-quality outcomes across multi-vendor environments. This role requires commutable presence in Manchester and eligibility for UK security clearance. #J-18808-Ljbffr ...

status, with a 24/7 security operations focus and change governance responsibility. You will own major incidents, provide technical leadership, and work within ITIL-aligned processes to ensure high-quality outcomes across a 24/7 environment. #J-18808-Ljbffr ...

oversee the contractual deliverables for assigned accounts and ensure end-to-end customer service within approved margins. You will drive service improvements, follow ITIL practices, manage risks, and coordinate with the Account Manager to identify opportunities and report on performance. The role emphasizes client satisfaction, SLAs, CSATs and continual service ...

support lawyers and clients. The role requires hands-on ServiceNow development, JavaScript, Glide API, HTML/CSS and JSON, plus Flow Designer and IntegrationHub. ITIL knowledge and CSA/CAD certification are a plus; law firm experience helps. Flexible working is considered. #J-18808-Ljbffr ...

experience JavaScript, Glide API, HTML, CSS and JSON Flow Designer, IntegrationHub and Scripted REST APIs Update sets and instance migration, plus an understanding of ITIL CSA or CAD certification, and law firm experience, would help What is on offer Flexible working considered Training and development Wider benefits package #J ...

components, architecture and integration Experience supporting SAP within medium-large enterprise environments Understanding of SAP delivery lifecycles ( Agile and/or Waterfall ) Familiar with ITIL/service operations (ServiceNow knowledge useful) Confident communicator able to explain complex topics to technical & non-technical audiences #J-18808-Ljbffr ...

ensuring resolution and user satisfaction. Support IT projects and change initiatives to enhance digital capability and resilience. Document processes, procedures, and technical configurations following ITIL practices. Project & Modernisation Work Contribute to the implementation of IT improvement and transformation projects, including network upgrades, system migrations, and cloud adoption. Participate … Firewalls) Backup, disaster recovery, and business continuity solutions Understanding of cyber security principles and frameworks (NCSC CAF, ISO 27001). Familiarity with ITIL processes and service management best practice. Desirable Skills & Certifications Professional certifications such as CompTIA Network+/Security+ , Microsoft Certified Systems Engineer (MCSE) , VMware Certified Professional ...

remain secure, scalable, and aligned to best practice. This is a customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft … lead and contribute to technical design documentation including functional specs and service handover materials. Understanding of Incident, Problem and Change Management within the ITIL framework. Capability to informally project manage workloads, applying structured delivery methods and meeting deadlines. Demonstrated mentoring and technical coaching skills. Eligibility to obtain and maintain ...

business-to-business connectivity. Understanding of EDIFACT, ANSI X12, XML or related standards. Experience supporting acquisitions, migrations or business transformation programmes. Knowledge of ITIL, Agile or project management methodologies. Customer-focused and service-oriented mindset. Collaborative and confident working across technical and business teams. Proactive, organised and results-driven. Strong … business-to-business connectivity. Understanding of EDIFACT, ANSI X12, XML or related standards. Experience supporting acquisitions, migrations or business transformation programmes. Knowledge of ITIL, Agile or project management methodologies. Behavioural Competencies Customer-focused and service-oriented mindset. Collaborative and confident working across technical and business teams. Proactive, organised and results ...

seeking a Cyber Security Lead to steer a high-performing security team, protect client data, and align IT security services with ISO27001 and ITIL frameworks. You will drive cloud security, vulnerability management and incident response across the firm. The role requires leadership, deep security expertise, and the ability to collaborate ...

Capgemini Invent is seeking a Consultant to lead service management transformation, supporting clients with operating model improvements, ITIL-aligned processes and tooling assessments. You will combine strategy, technology and data insights to提升 resilience and performance. You will work across cloud environments, AI-enabled operations and AIOps, collaborating with multidisciplinary teams ...

future development to maximise availability for internal and external customers. The role involves supporting SQL/SSRS environments, troubleshooting complex issues, and contributing to ITIL-aligned processes. You will work with clustering, high availability, backups and DR strategies to keep systems resilient. #J-18808-Ljbffr ...

improvements across ticket handling, incident resolution and service reporting. Working with global stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

support team and ensure delivery of incidents, requests, problems and changes to meet SLAs, while remaining hands-on when needed. The role requires strong ITIL-aligned service desk experience, excellent stakeholder communication, and the ability to drive continuous improvement within a global support environment. #J-18808-Ljbffr ...

mentor junior engineers, deputise for the Service Desk Team Leader, and communicate with customers professionally, logging accurate time entries and notes. This role requires ITIL-aligned operations, strong troubleshooting, and the ability to work with cross-functional teams, sometimes on client sites. #J-18808-Ljbffr ...

desktops, and business-critical applications while driving large-scale migration and workplace modernisation projects. Candidates should have extensive EUC experience in regulated environments, strong ITIL‐aligned service skills, and a background in Citrix/VDI, SCCM, and deployment technologies. Pharma/life sciences exposure is highly valued. #J-18808-Ljbffr ...

take ownership of IT operations across production and office environments, balancing stability with continuous improvement. Key responsibilities Lead IT operations and service delivery: ITIL -aligned incident , problem , and change management , SLA performance, and operational reporting. Manage site infrastructure: Windows Server , Active Directory , Group Policy , Microsoft 365 , identity, endpoint management, patching … with audit/control environments (documentation, access governance, evidence trails) Delivery of infrastructure projects: M365 improvements, network refresh, backup/DR uplift, security programmes ITIL certification (or strong working knowledge of ITIL processes) Do you have proof of your right to work in the UK? * Yes #J-18808-Ljbffr ...

service delivery and technology risk across a manufacturing estate. Key responsibilities Lead IT service delivery across production and office environments: IT operations, ITIL processes, incident/problem/change management, and SLA performance. Manage site infrastructure: Windows Server, Active Directory, Group Policy, Microsoft 365, endpoint management and patching. Own network … leadership Highly desirable Experience with OT/SCADA/MES environments and network segmentation Familiarity with manufacturing compliance expectations (audit evidence, change control, SOPs) ITIL certification or strong ITIL process knowledge #J-18808-Ljbffr ...

experience supporting and maintaining network infrastructure services, including IP Routing and VLAN configurations. Proven background working as a 2nd Line Support Analyst in an ITIL service desk environment, effective in triage, and resolution and proficient in ticket handling process. Excellent technical knowledge and experience of supporting Windows Operating Systems … related field or apprenticeship qualification level 3/4 and Industry recognised qualifications such as Microsoft Certified (MCP, MCSA, MCSE), Comp Tia, ITIL foundation, or CCNA. Desirable Qualifications: ITIL Foundation Certification Personal Qualities: Organised and methodical, with the ability to work to targets and goals unsupervised. Enthusiastic, self-motivated team ...

stakeholders. PowerShell and Python automation. Azure DevOps and GitHub Actions. Azure Virtual Desktop and Microsoft 365 administration. Knowledge of ISO 27001, ISO 22301 and ITIL practices. Azure certifications (AZ-104, AZ-305) and/or ITIL Foundation. Exposure to Google Cloud Platform (GCP). #J-18808-Ljbffr ...

Excellent understanding of IT Service Management (ITSM) principles and experience working withan ITSM platform/tools such asFreshService, ServiceNow, Jira Service Management, or equivalent ITIL Foundation (minimum),ITIL Practitioner/Intermediate/Managing Professional Demonstrated experience managing Incident Management, Problem Management, Change Managementand Service Level Management Knowledge of IT infrastructure ...