226 to 250 of 267 ITIL Jobs in the North of England

configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation … Management: Collaborate with stakeholders to gather requirements and translate them into technical solutions. Administer user accounts, roles, and permissions within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring ...

across tooling, automation, process optimisation and platform evolution POSITION QUALIFICATIONS Degree in Computer/IT related discipline AWS, Linux or K8s related certifications (desired) ITIL (desired) Windows Server (MCSA/MCSE/Azure Hybrid) ABOUT YOU We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life … resolve complex technical issues. Experience delivering complex technical projects and acting as a technical SME for input into wider projects. Good understanding of ITIL processes and industry best practices relating to change, incident, and problem management. High levels of accuracy and attention to detail, particularly in testing, documentation and configuration ...

Methods Business and Digital Technology Limited Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the ...

Comfortable at working in a technology‐driven environment, you will bring proven skills and experience in some of the following areas: Practical experience with ITIL V4 and/or V5 best practices and frameworks, including Incident, Change Management, Problem Management, and Service Desk operations with an interest in how these … processes evolve through automation and AI‐enabled tooling. ITIL V4 and/or V5 Foundation or higher‐level certification demonstrating formal training and understanding of ITIL processes will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models ...

Administration & Data Integrity: Advanced, hands-on database management skills across SQL Server, MySQL, and MariaDB, including query optimization, maintenance, data integrity, and disaster recovery ITIL Frameworks & Service Governance: Strong discipline and complete comfort working within structured ITIL processes. Highly proactive with change management, problem management, incident escalation, and diligent ticket … technical discussions and high-stakes problem resolution. You bring high standards, an adaptable approach to mentoring different personalities, and total comfort operating within structured ITIL frameworks. Benefits & Environment The University is an exciting and dynamic place to work, dedicated to world-leading education and research. Benefits include excellent pension; flexible ...

modules CE, Power Automate SQL/data querying, manufacturing, distribution or professional services background. Experience with Power Automate Service Management or ITIL experience Basic SQL or data querying knowledge Background in manufacturing, distribution, or professional services ITIL #J-18808-Ljbffr ...

disciplined risk management. Experience supporting financial technology platforms . Experience with cloud-native technologies, containerized environments, SRE practices, and modern automation frameworks. Familiarity with ITIL, SRE, DevOps, or technology risk management practices. Experience supporting globally distributed production environments operating in a 24x7 support model. Preferred Qualifications Experience supporting financial technology … platforms . Experience with cloud-native technologies, containerized environments, SRE practices, and modern automation frameworks. Familiarity with ITIL, SRE, DevOps, or technology risk management practices. Experience supporting globally distributed production environments operating in a 24x7 support model. At BNY, our culture allows us to run our company better and enables ...

Support Analyst or in a similar role. Strong knowledge of computer systems, networks, and software applications. Excellent troubleshooting and problem-solving skills. Familiarity with ITIL best practices is a plus. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Preferred Skills: Experience with helpdesk … applications. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills. Customer-focused with a commitment to providing high-quality support. Familiarity with ITIL best practices is a plus. Experience working within the NHS or similar healthcare environments. Desirable NHS Experience. Proven experience as an IT Support Analyst ...

service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business while driving adoption of ITIL best practice, governance controls and operational excellence.Working closely with the Head of Platform, Enterprise Architecture and business leaders, the Head of Service will ensure technology … satisfaction.• Reduce recurring incidents and operational risk.Risk, Compliance & Assurance• Support IT audit, cyber security and operational resilience requirements.• Ensure service processes align to COBIT, ITIL and organisational governance frameworks.• Maintain operational risk and issue registers.Leadership & People Management• Lead, coach and develop SDM.• Manage the on call rota.• Build a culture ...

embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties of the job Lead the transition of new and changed services into … will include: Service Transition & Delivery Lead end-to-end service transition activities ensuring new or changed services meet defined entry and exit criteria Embed ITIL-aligned service transition processes, including change, release and knowledge management Ensure service documentation (e.g. support models, runbooks, SLAs) is complete and approved prior ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. #J-18808-Ljbffr ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. If you'd like to discuss this 3rd line ...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!OverviewTNS’s Technical Delivery team are highly skilled and committed Network ...

tooling. Manage the hardware lifecycle end to end procurement, deployment and secure decommissioning and pick up BAU tickets alongside the wider team within an ITIL/ITSM framework. Automate routine infrastructure tasks using scripting (PowerShell, Python or similar) and APIs, and contribute to our Cyber Essentials Plus and Cyber Assurance … understanding of full-disk encryption, BYOD/MDM controls and device compliance, comfortable enforcing standards set by a dedicated security function. Comfortable working within ITIL/ITSM change control, genuinely hands on with BAU support and hardware lifecycle management. Clear communicator, confident explaining technical decisions to both specialists ...

compliance, and reduce carbon footprint. Service Management Transformation: Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation. Modernisation & Integration: Guide clients through holistic service framework evolution across governance, skills, culture … your career development and the skills demand within the company, certifications etc. Your Profile Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation. Comfortable in client-facing roles with expertise in business case generation, commercial ...

Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix … specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack ...

Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix … specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack ...

queues and allocating workloads. Proven experience tracking delivery against SLAs and service levels . Strong incident, request and problem management experience. Good understanding of ITIL service management practices . Experience managing escalations across multiple technical teams. Experience with resource planning, workload balancing and delivery tracking. Experience producing operational service reports … Work allocation and delivery tracking SLA management Incident management Request management Problem management Escalation management Resource planning and workload balancing Operational reporting Backlog management ITIL/IT service management Stakeholder management in a Team Lead capacity Service improvement Desirable Experience supporting enterprise IAM environments SailPoint IdentityIQ SailPoint Identity Security Cloud ...

Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform … Experience with Azure Active Directory maintenance. VMware Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable ...

Service Delivery Manager Location: Leeds City Centre (Hybrid - 3 days per week onsite) Salary: Up to £50,000 + benefits Why Apply? Are you an experienced Service Delivery Manager, Operations Manager or Team Leader looking ...

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!OverviewWe have an exciting opportunity for you to become an integral ...

routing, firewalls, VPNs, LAN and Wi-Fi environments Experience working with suppliers, service providers or project teams Professional certifications such as CompTIA, CCNA, ITIL or equivalent experience would be advantageous but are not essential. Experience of PCI DSS, ISO 27001 or ITIL environments would also be beneficial. Driving Licence Requirement ...

Deskside Support, Desktop Support or IT Support position. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Experience working within an ITIL-based support environment. Experience supporting Microsoft Windows and Microsoft 365 environments. The ability to prioritise workloads and manage multiple support requests effectively. A professional, organised … customer-focused approach. Desirable Qualifications ITIL Foundation. CompTIA A+. Microsoft Windows and Microsoft 365 certifications. What's on Offer? Salary up to £35,000. Opportunity to work in a dynamic technical support environment. Exposure to a broad range of technologies and infrastructure. Training and development opportunities. Supportive team culture with ...

technical support team. You'll ideally have experience with: Managing or leading an IT Service Desk/IT Support team. Working within an ITIL/ITSM environment. Managing SLAs, KPIs and support performance. Implementing and improving Service Desk processes. Creating SOPs, documentation and knowledge bases. Incident and escalation management. Coaching … using data to drive improvements. Microsoft 365 and modern Microsoft technologies. ITSM platforms such as ServiceNow, HaloITSM, Freshservice, Jira Service Management or similar. An ITIL Foundation qualification would be advantageous, although relevant hands-on experience will be equally important. Why Consider the Role? This isn't simply a role focused ...

JOB DESCRIPTION About the role We have an exciting opportunity for a Data Architect to join the Guinness Team. This is a permanent, full-time position (35 hours per week) based in either our London ...