51 to 75 of 90 ITIL Jobs in Scotland

Service Desk (approx. 12 staff + 3rd parties) and drive high-quality technology experiences across a multinational environment. In this role you will apply ITIL principles, own service performance, and partner with suppliers to deliver continuous improvement. A strong customer-focused mindset and stakeholder influence are essential for success. #J ...

Digital Application Support to lead the Digital Applications estate and oversee the Applications Support Teams (Clinical & Corporate systems) and Systems Integration, operating within the ITIL Service Management framework to deliver reliable digital services. With responsibility for a team of 15 FTEs, you will plan, coordinate and supervise delivery, ensure systems ...

based teams for the initial three months, collaborating with stakeholders to align ITSM solutions with business goals. The role requires strong ServiceNow technical skills, ITIL knowledge, and proven client-facing experience within a consultancy environment. #J-18808-Ljbffr ...

goals. You will drive ITSM projects using best practices and industry standards, with responsibilities spanning service design, transition, and governance. The role requires strong ITIL knowledge, hands-on ServiceNow experience, and excellent communication to guide stakeholders and deliver client-focused solutions. #J-18808-Ljbffr ...

term plans, and ensure KPI/SLA targets are met. You will drive governance, budgets, contracts, and service improvements, with a strong emphasis on ITIL practices and stakeholder engagement across NHSS. #J-18808-Ljbffr ...

experience of Snowflake Cortex. Must have ability to guide process experts to the right implementation approaches which aligns with industry standards and commonly accepted ITIL best practices. Ideally you will have a strong background in ITSM, working with a Common Service Data Model design/Cloud enablement. By applying ...

services role. Strong troubleshooting skills across: Windows Server Microsoft 365 Azure Networking technologies Virtualisation platforms Excellent communication and stakeholder management skills. Experience working within ITIL-aligned environments, particularly incident, problem and change management. Desirable Skills Microsoft, Cisco, CompTIA or ITIL certifications. Experience with PSA, RMM and service desk platforms. Exposure ...

Sword Group in Scotland is seeking an experienced Service Desk Operations Manager to lead and mature a high-performing, ITIL-aligned Service Desk across multiple enterprise environments. The role focuses on transforming the desk into a proactive managed service and delivering data-driven, value-focused support. You will oversee governance ...

portfolio. The role requires strong capabilities in lifecycle management, supplier oversight, and strategic ownership, with a focus on delivering user-centric services within an ITIL-informed framework. #J-18808-Ljbffr ...

Support customer maintenance, upgrades, and technical communications. Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks. Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team. Continuously level ...

contribute to infrastructure design and project delivery.Support IT governance, compliance, and audits (including SOX, PCI-DSS), ensuring adherence to controls and regulations.Operate within ITIL frameworks, managing incidents, problems, and changes effectively.Plan and execute disaster recovery testing to ensure business continuity.Monitor, troubleshoot, and optimise systems to maintain performance and integrity.Collaborate with … Hardware knowledgeVeeam Backup and ReplicationWeb technologies (IIS, .NET).Active Directory, Group Policy, DNS, DFS, DHCP, WINS.Windows/SQL clustering.Strong documentation and communication skills.Understanding of ITIL processes and service management.Desirable:Azure administration (servers, storage, networking).Office 365 support (Exchange, Teams, SharePoint).Intune device management.Security tools (CrowdStrike, Rapid7).Experience in financial services ...

within virtual teams and multi-party environments. Experience of working closely with other key functions such as Manufacturing and Supply Chain. An appreciation of ITIL Functions & Processes. Business leadership experience of teams and functions utilising complex ERP systems. Knowledge and experience of project and service delivery disciplines including business analysis … transactional and reporting systems and data warehousing. Experience of working closely with other key functions such as Manufacturing and Supply Chain. An appreciation of ITIL Functions & Processes. What we offer: Competitive salaries. 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr ...

infrastructure or managed services role. Strong troubleshooting skills across: Windows Server Microsoft 365 Networking technologies Excellent communication and stakeholder management skills. Experience working within ITIL-aligned environments, particularly incident, problem and change management. Microsoft, Cisco, CompTIA or ITIL certifications. Experience with PSA, RMM and service desk platforms. Exposure to automation ...

team development and participate in an on-call rota of approximately one week in five . About You We’re looking for someone with: ITIL Foundation and at least 3 years’ IT support/service experience . Strong customer service, communication and problem-solving skills. Experience working in secure … work outside normal hours when required. Microsoft qualifications and PRINCE2/project management experience are desirable. Key Skills IT Service Management | Incident Management | ITIL | Technical Support | Team Leadership | Networking | Information Security | ISO27001 | GDPR | Project Management What Success Looks Like You’ll ensure that: IT services remain secure, reliable and available ...

Glasgow, working hybrid across 2–3 days per week. The role focuses on leading, maintaining, and developing operational communications systems in line with ITIL practices. The candidate will oversee incidents, changes, problems, and capacity management, providing technical leadership and mentoring to engineers, with line management duties and involvement ...

lifecycle initiatives to ensure a stable, high-performing voice platform. You will troubleshoot complex voice issues, manage incidents and changes in line with ITIL, and collaborate with global operations teams to deliver documentation and knowledge sharing across #J-18808-Ljbffr ...

world's leading IT manufacturers. Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance ...

world's leading IT manufacturers. Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays Company Pension Scheme Life assurance ...

Managed Services Service Desk Operations capability across multiple enterprise customer environments. This is a senior operational leadership role responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user … Service Desk, Desktop Support, or End User Computing (EUC) operations. Experience managing operational support teams and building high-performing service functions. Strong understanding of ITIL-aligned Service Management practices. Demonstrable experience across: Incident Management Major Incident Management Service Request Fulfilment Escalation Management SLA and KPI Management Queue Management Experience using ...

mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing … skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). Possessing Project Management skills (desirable). An excellent written and verbal communicator. Able to develop internal stakeholder relationships ...

strong technical foundation, a calm and organised approach, and the communication skills to build effective relationships across the business. Experience of working in an ITIL-aligned service desk or IT operations environment, with a good understanding of IT service management processes and tools. Strong working knowledge of Microsoft Windows, Microsoft … working effectively with internal stakeholders, external partners and suppliers. A Higher Grade, GCSE-level qualification or equivalent. An HNC in Computing/IT, ITIL v4 knowledge, Halo ITSM experience or experience in utilities would be an advantage. What’s in it for you? You’ll be a key team player ...

analysts, split across geographies to cover EU and North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered … Three things define success in this role. If these describe you, we want to talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just ...

analysts, split across geographies to cover EU and North American time zones, act as the escalation point for complex connectivity issues, and run the ITIL-based processes that sit between Support, Service Delivery and Engineering. We expect a consistent way of working across the team: real value delivered … Three things define success in this role. If these describe you, we want to talk — even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...

vendor environment on complex infrastructure advantageous. Demonstrable experience negotiating difficult situations to a successful conclusion. Previously worked within a Desk Side environment and understand ITIL best practice. ITIL Foundation Microsoft Office/Windows 10/365 Comptia A+ ECS Recruitment Group Ltd is acting as an Employment Agency in relation ...