1 to 25 of 184 ITIL Jobs in the North of England

simultaneously Be flexible in their approach to travel and projects undertaken Be driven to learn new tech and self-improve A strong understanding of ITIL best practice and frameworks Technical Skills - Essential Microsoft Windows Strong working knowledge of Windows Server Environments DNS and DHCP Deep working knowledge of Active Directory More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

working in a technical support and/or customer service environment Experience working to SLA and KPI measures Self-motivated with strong service ethic ITIL Foundation (desirable) Experience of branch-based retail or wholesale distribution environment (desirable) Technical Skills and Experience Desktop tools and general hardware and software knowledge Microsoft More ❯

Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

gain required customer involvement to resolve and close tickets timely. Skilled in troubleshooting, preferably with experience of working as a support consultant in an ITIL environment. Advantageous Qualifications and Skills Additional Skills: Databricks, Python, .NET Framework (C# or VB.NET) IBM Cognos BI or IBM Planning Analytics Azure Fundamentals (AZ More ❯

on experience with troubleshooting issues and resolving problems at both server and End User Compute platforms. Reviewing support tickets and managing through to resolution (ITIL Framework). Maintaining a high level of security, performance controls, and compliance. Desirable IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA More ❯

Centre Business, Mitel MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications More ❯

similar role. § Strong technical troubleshooting and problem-solving skills. § Excellent communication and people skills. § Ability to manage multiple tasks and priorities effectively. § Knowledge of ITIL or other service management frameworks is a plus. § Customer-focused mindset with a commitment to delivering exceptional service. § Experience with Sage 50 and IRIS accounts More ❯

similar role. § Strong technical troubleshooting and problem-solving skills. § Excellent communication and people skills. § Ability to manage multiple tasks and priorities effectively. § Knowledge of ITIL or other service management frameworks is a plus. § Customer-focused mindset with a commitment to delivering exceptional service. § Experience with Sage 50 and IRIS accounts More ❯

and other administrative procedures associated with moves; Move workstations, peripherals and telecommunications equipment, as required; Document changes to inventory use and configuration. Requirement's ITIL V3 Foundation Certification (recommended); Microsoft Operating System/Office Certification(s) will be an asset; Advanced MS Office 365 skills; Scripting, coding skill will be More ❯

an impact. What You'll Do: Be the first line of support for customers and internal staff, resolving technical queries efficiently. Work within an ITIL-based service desk environment, ensuring smooth IT operations. Conduct site surveys and provide technical reports for client solutions. Play a key role in Microsoft/ More ❯

and issues to senior leadership. Capability to deconstruct complex challenges into manageable workstreams. Familiarity with project and service delivery frameworks such as Prince2, MSP, ITIL, and tools like JIRA. Personal Attributes: Excellent communication and interpersonal skills. A natural curiosity for technology and an awareness of business needs. Self-starter with More ❯

attention to detail, and a structured approach to problem-solving. Excellent communication and interpersonal skills, capable of engaging with global teams. Desirable Familiarity with ITIL, Lean, or Six Sigma methodologies is advantageous but not essential. Experience supporting international teams across different time zones. Professional Attributes Operationally Driven: A background in More ❯

service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge More ❯

service delivery and project management. Strong experience in service improvement, stakeholder management, and team leadership. Familiarity with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft 365 , cybersecurity best practices , and system administration Broad knowledge More ❯

/3rd line support role within a technical support desk or MSP Strong knowledge of desktop and server platforms Proven experience operating in an ITIL framework Strong understanding of IT infrastructure and technical diagnostic skills Strong customer service skills Proven experience in knowledge sharing and creating knowledge base articles Broad More ❯

switches Excellent problem-solving and communication skills. Ability to work under pressure and manage multiple tasks. Any MSP experience or IT certifications (MS, CompTIA, ITIL) would be a bonus. Benefits: Certification investment & training Monthly and annual recognition awards Workplace Pension Scheme Overtime available If you're looking for a dynamic More ❯

by providing insights and data-driven recommendations to enhance service stability. Additional Skills/Qualifications: Experience working in a Problem Management role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills More ❯

preferably PRINCE2 and/or MSP Practitioner. Chartered membership of a recognised professional body (e.g., APM, BCS, IET) preferred. IT service management qualification (e.g., ITIL foundation) beneficial. Apply Now: If you are a proactive and experienced Project Manager looking to make a difference in the energy sector, we would love More ❯