1 to 25 of 246 ITIL Jobs in the North of England

service towers. Knowledge of ITSM best practices, including Request Management, Incident Management, Service Level Management, and Supplier Management, with a good understanding of ITIL frameworks. Experience monitoring service request performance, analysing trends, producing management information, and identifying opportunities to improve service quality and customer experience. Strong analytical, organisational, and problem ...

audiencesExcellent analytical, organisational, problem-solving, and communication skillsExperience producing change metrics, compliance reporting, and management information to support service governance and decision-makingKnowledge of ITIL frameworks, SIAM operating models, and enterprise digital platforms (e.g. Microsoft ecosystem) is beneficialWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident ...

cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM ...

across multiple suppliers and service towers.Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks.Experience producing, analysing, and presenting service performance reports, dashboards, SLAs, KPIs, and management information for operational and business stakeholders.Strong analytical skills with the ability ...

presenting insights to technical and business stakeholders.Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.Strong analytical, stakeholder management, problem-solving, and communication skills, with experience working with suppliers to improve performance and capacity outcomes.We are a Disability Confident EmployerCapgemini ...

multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency. Strong analytical, organisational ...

ownership of issues and sees them through to resolution. Think Apple Genius Bar standards of customer care, backed by genuine technical troubleshooting ability. Desirable ITIL knowledge or certification. Familiarity with ISO 27001 . Experience working within a regulated or highly structured environment. An understanding of incident, problem and change management. ...

change Customer engagement & stakeholder management dealing with escalationsConflict management People and team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL v3/v4, Service Desk Manager) Experience of using ITSM tools (e.g. ServiceNow) to manage team activity including creating reports Experience with: Microsoft products such ...

Experience with Enterprise Backup & Replication Platforms UniFi Network Omada SDN Peplink SD-WAN Keeper Security Microsoft Defender Cyber Essentials and/or ISO 27001 ITIL Environments Core Technology Areas The successful candidate can expect to work extensively with: Microsoft Azure Microsoft 365 Windows Server Active Directory Entra ID Intune Exchange ...

follow Ability and desire to learn about the systems we support Ability to prioritise your own workload and manage expectations Qualifications/Certifications (Preferred) ITIL Foundation AZ-104 — Microsoft Azure Administrator SC-300 — Microsoft Identity and Access Administrator Other relevant Microsoft or specialist certifications (e.g. AZ-500, MS-102) Technologies ...

reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service performance data to identify risks, compliance issues, improvement opportunities, and drive enhanced operational resilience.Excellent leadership, stakeholder management, and communication ...

repeatable way. Holds a relevant computing/technology degree or equivalent experience, and is motivated to pursue further certifications (e.g. MS-900, AZ-900, ITIL v4) and enhanced clearances (e.g. DV) as needed. Comfortable working in a fast‐paced, consultancy environment, balancing operational support with contributing to infrastructure improvements ...

Microsoft 365 (Exchange Online, Teams, Intune) Azure Virtual Machines, SSO, MFA and SAML Hyper-V, FortiGate and Mimecast ITIL Foundation Cyber Security interest or experience Legal applications such as iManage, Aderant or BigHand This is a fantastic opportunity for an Infrastructure Engineer or Infrastructure Analyst looking to join a business ...

Working knowledge of PowerShell and Terraform for administration, automation, and standardisation. Understanding of security hardening, PKI, and compliance baselines such as CIS, and of ITIL-aligned service management. Strong customer-facing consultancy and communication skills, able to explain complex technical concepts clearly and deliver to time, cost, and quality targets ...

Relevant technical qualification in IT, Data Centre Infrastructure, Networking, Telecommunications or a related discipline. BICSI, CDCTP, CDCMP or equivalent Data Centre/cabling certification. ITIL certification or equivalent service management qualification. CompTIA Server+, Network+ or equivalent technical certification. CCNA or equivalent networking qualification. Health & Safety training relevant to Data Centre ...

professional development relevant to Microsoft 365, software licensing or digital services Desirable Microsoft Fundamentals certification, for example MS-900, AZ-900 or PL-900. ITIL Foundation, Software Asset Management or Microsoft licensing-related training Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions ...

/Replication Technologies such as Veeam and Skykick Unified Communication solutions such as Microsoft Teams Monitoring and RMM solutions Renewing and managing server certificates ITIL for service management Industry-recognised accreditations relating to the above How We Take Care of You As well as offering a competitive salary, we have ...

lead technical projects and transition solutions into BAU Qualifications Microsoft certifications (or willingness to work towards) in areas such as Azure, Security or Infrastructure ITIL certification (desirable) Why join FCHO? First Choice Homes Oldham is a housing association providing safe,affordableand high-quality homes across Oldham and the surrounding areas. ...

Change Management qualification such as APMG Change Management would be desirable. Desirable: Experience within healthcare, the NHS or another regulated sector, alongside knowledge of ITIL, change control, release management, clinical safety, information governance and cyber security. Experience with tools such as Monday.com, Azure DevOps or Jira would also be advantageous. ...

services, not simply managing BAU. Experience operating within a large-scale, complex or rapidly scaling organisation. Strong senior stakeholder and supplier management experience. Extensive ITIL/service management knowledge, including major incident management. Experience developing service governance, operating models and performance frameworks. A strong focus on continuous improvement, operational resilience ...

experience (Minimum 3 years) - Previous experience leading, supervising or managing a service desk/team - Fantastic communication and customer service abilities - Strong understanding of ITIL principles and service desk best practices - The ability to take ownership of 1st line/2nd line technical escalations - Driving license for customer site visits ...

standards such as NCSC guidance, CIS benchmarks or Microsoft Security Baselines Understanding of data classification, secure storage and access controls Experience working within an ITIL-aligned environment Strong networking and troubleshooting skills Experience with scripting, automation or infrastructure-as-code would be advantageous Knowledge or experience of Microsoft SQL Server ...

practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial. Personal and other skills Able to manage complexity and ambiguity, seeking the information ...

Tier 0 administration and privileged access models. Familiarity with CrowdStrike, Zscaler, and security platform integrations. Experience supporting highly regulated or secure environments. Knowledge of ITIL-based operational support models. Experience supporting large-scale enterprise identity programmes. We are a Disability Confident Employer Capgemini is proud to be a Disability Confident ...

VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup ...