1 to 25 of 271 ITIL Jobs in the North of England

Virtual WAN Backup & Replication Peplink SD-WAN UniFi/Omada SDN Keeper Security Microsoft Defender/Sentinel Cyber Essentials and/or ISO 27001 ITIL Core Technology Areas The successful candidate can expect to work extensively with: Microsoft Azure Microsoft 365 Windows Server Entra ID Intune Exchange Online SharePoint Online ...

audiencesExcellent analytical, organisational, problem-solving, and communication skillsExperience producing change metrics, compliance reporting, and management information to support service governance and decision-makingKnowledge of ITIL frameworks, SIAM operating models, and enterprise digital platforms (e.g. Microsoft ecosystem) is beneficialWe are a Disability Confident EmployerCapgemini is proud to be a Disability Confident ...

across multiple suppliers and service towers.Knowledge of ITSM best practices, including Service Level, Incident, Problem, Change, and Supplier Management, with a good understanding of ITIL frameworks.Experience producing, analysing, and presenting service performance reports, dashboards, SLAs, KPIs, and management information for operational and business stakeholders.Strong analytical skills with the ability ...

presenting insights to technical and business stakeholders.Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.Strong analytical, stakeholder management, problem-solving, and communication skills, with experience working with suppliers to improve performance and capacity outcomes.We are a Disability Confident EmployerCapgemini ...

multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency. Strong analytical, organisational ...

change Customer engagement & stakeholder management dealing with escalationsConflict management People and team management including development of people Appropriate knowledge and certifications (e.g. managing people, ITIL v3/v4, Service Desk Manager) Experience of using ITSM tools (e.g. ServiceNow) to manage team activity including creating reports Experience with: Microsoft products such ...

Experience with Enterprise Backup & Replication Platforms UniFi Network Omada SDN Peplink SD-WAN Keeper Security Microsoft Defender Cyber Essentials and/or ISO 27001 ITIL Environments Core Technology Areas The successful candidate can expect to work extensively with: Microsoft Azure Microsoft 365 Windows Server Active Directory Entra ID Intune Exchange ...

reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service performance data to identify risks, compliance issues, improvement opportunities, and drive enhanced operational resilience.Excellent leadership, stakeholder management, and communication ...

repeatable way. Holds a relevant computing/technology degree or equivalent experience, and is motivated to pursue further certifications (e.g. MS-900, AZ-900, ITIL v4) and enhanced clearances (e.g. DV) as needed. Comfortable working in a fast‐paced, consultancy environment, balancing operational support with contributing to infrastructure improvements ...

including Exchange Online, Teams and Intune Azure Virtual Machines SSO, MFA and SAML Hyper-V FortiGate, Zscaler or Aruba Mimecast PowerShell and infrastructure automation ITIL Foundation Microsoft certifications including AZ-900, AZ-104 or AZ-700 An interest in Cyber Security Legal applications such as iManage, Aderant, BigHand or Sharedo ...

Working knowledge of PowerShell and Terraform for administration, automation, and standardisation. Understanding of security hardening, PKI, and compliance baselines such as CIS, and of ITIL-aligned service management. Strong customer-facing consultancy and communication skills, able to explain complex technical concepts clearly and deliver to time, cost, and quality targets ...

partners. Strong stakeholder management skills with the ability to build trusted relationships across operational, technical, and leadership teams. Good understanding of IT Service Management (ITIL), including Incident, Problem, Change, and Escalation Management. Experience delivering IT infrastructure, workplace technology, cybersecurity, or digital transformation projects. Knowledge of end‐user computing, Microsoft ...

services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service performance metrics, and operational data to identify risks, improve service stability, and drive continual service improvement initiatives.Excellent ...

principles Desirable experience Active Directory user and group administration Microsoft Entra ID/Azure AD Joiner, Mover and Leaver processes Privileged account administration PowerShell ITIL Information security, governance or access control experience This is a great opportunity for a Service Desk professional looking to gain further experience within access control ...

technical teams, customers, and senior stakeholders. Your Skills and Experience Proven experience within Problem Management, Service Management, or Service Integration environments. Strong understanding of ITIL and IT Service Management principles. Experience conducting and facilitating Root Cause Analysis investigations. Knowledge of Incident Management, Change Management, Service Level Management, and Supplier Management ...

Mimecast Zscaler, FortiGate or Aruba PowerShell, infrastructure automation, AI or Power Platform Cybersecurity or information-security technologies Telephony, SIP trunking and call routing ITIL Foundation or Microsoft Azure certifications Professional services or similarly demanding corporate environments In return, you will be rewarded with an annual bonus, hybrid working, private medical ...

/Replication Technologies such as Veeam and Skykick Unified Communication solutions such as Microsoft Teams Monitoring and RMM solutions Renewing and managing server certificates ITIL for service management Industry-recognised accreditations relating to the above How We Take Care of You As well as offering a competitive salary, we have ...

Experience of the development of design and documenting technical solutions Proactive and logical approach to fault identification, troubleshooting and problem solving. Working knowledge of ITIL What we are looking for: Network technologies; All LAN/WAN components, routing and protocols Windows Server and storage architecture solutions MS Exchange and messaging ...

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns ...

services, not simply managing BAU. Experience operating within a large-scale, complex or rapidly scaling organisation. Strong senior stakeholder and supplier management experience. Extensive ITIL/service management knowledge, including major incident management. Experience developing service governance, operating models and performance frameworks. A strong focus on continuous improvement, operational resilience ...

TEAMYou will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K usersYou will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operationYou will ensure that service agreements with ...

experience (Minimum 3 years) - Previous experience leading, supervising or managing a service desk/team - Fantastic communication and customer service abilities - Strong understanding of ITIL principles and service desk best practices - The ability to take ownership of 1st line/2nd line technical escalations - Driving license for customer site visits ...

coaching and stakeholder management skills Ability to drive service improvements and embed best practice processes Experience creating documentation, knowledge articles and user guidance Desirable ITIL knowledge or certification Experience with ServiceNow administration or enhancement activities Experience driving automation, self-service or digital adoption initiatives Knowledge of change management and continuous ...

standards such as NCSC guidance, CIS benchmarks or Microsoft Security Baselines Understanding of data classification, secure storage and access controls Experience working within an ITIL-aligned environment Strong networking and troubleshooting skills Experience with scripting, automation or infrastructure-as-code would be advantageous Knowledge or experience of Microsoft SQL Server ...

practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial. Personal and other skills Able to manage complexity and ambiguity, seeking the information ...