1 to 25 of 191 ITIL Jobs in the North of England

ITIL Problem Manager Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you should have previous working … of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a … must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we're waiting to invest in your career More ❯

ITIL Problem Manager Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you should have previous working … of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a … must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we’re waiting to invest in your career More ❯

days in the office once the team is established. Experience required : Education - Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus Experience - Previous experience in a service desk or technical support role is essential. 2 year's experience or more is desirable Technical, training & skill levels More ❯

Minimum 3 years’ experience in a similar role. Full UK driving licence with business insurance. Strong workload management and prioritisation skills. Logical and thorough fault-finding and troubleshooting abilities. ITIL awareness. Technical Skills Microsoft Windows 10/11 and Office applications. Windows Server 2016/2022 and core services (DHCP, DNS, DFS, NPS, Hyper-V, ADCS). Active Directory, Microsoft More ❯

Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience with Windows Server, Active Directory, Group Policy, and FSLogix. Strong understanding of ITIL processes and enterprise support models. Operations VMWare, HyperV, XenServer, Invanti Desirable to have a working knowledge of supporting UK Secure Paradox solution (Becypt). Analytics, specifically Systrack/Nexthink (Non More ❯

understanding of Smart Metering Networks , and the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site in More ❯

delivery experienceHans on Microsoft 365 and Azure ADExperience maintaining SQL Server environmentsExperience of cybersecurity monitoring and incident responseExcellent communication and problem-solving skillsDesirable:Industry certifications (e.g., Azure, SQL, Cisco, ITIL)Experience in education or public sector ITStrategic planning and systems integration knowledge More ❯

and Azure AD Experience maintaining SQL Server environments Experience of cybersecurity monitoring and incident response Excellent communication and problem-solving skills Desirable: Industry certifications (e.g., Azure, SQL, Cisco, ITIL) Experience in education or public sector IT Strategic planning and systems integration knowledge More ❯

and Azure AD Experience maintaining SQL Server environments Experience of cybersecurity monitoring and incident response Excellent communication and problem-solving skills Desirable: Industry certifications (e.g., Azure, SQL, Cisco, ITIL) Experience in education or public sector IT Strategic planning and systems integration knowledge JBRP1_UKTJ More ❯

Windows operating systems, Microsoft 365, and common desktop applications. Experience with Active Directory, Exchange administration, and basic networking concepts. Familiarity with ITSM tools and ticketing systems. Basic understanding of ITIL processes (certification desirable). Soft Skills: Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to manage multiple priorities and work under pressure. Customer-focused More ❯

have the chance to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a More ❯

or Service Desk role • Strong understanding of IT systems and troubleshooting techniques • Familiarity with Microsoft Office and IT Service Management (ITSM) tools • Knowledge of Cisco networking equipment • Understanding of ITIL frameworks • Excellent communication skills in English (written and verbal) • Strong organisational skills and ability to work under pressure About Us Comms-care, part of the Ingram Micro Group, is a More ❯

skills and a logical approach to troubleshooting. Excellent communication and interpersonal skills with a customer-first mindset. Ability to work under pressure and manage competing priorities. Working knowledge of ITIL best practices. Ind1 More ❯

to work independently and collaboratively across teams. Preferred Experience: Minimum 3 years' experience in a technical support role with exposure to a range of technologies and platforms. Familiarity with ITIL processes and best practices. Full Driving License - occasionally required to visit Group sites. Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) or equivalent. CompTIA Security+, CISSP, or similar certification. More ❯

independently and collaboratively with cross-functional teams. Preferred Experience: Minimum 3 years' experience in a technical support role with exposure to a range of technologies and platforms Familiarity with ITIL processes and best practices. Microsoft Certified Administrator, CompTIA or similar certification. Knowledge of scripting languages such as PowerShell. Full Driving License - occasionally required to visit Group sites. To apply, please More ❯

independently and collaboratively with cross-functional teams. Preferred Experience: Minimum 3 years experience in a technical support role with exposure to a range of technologies and platforms Familiarity with ITIL processes and best practices. Microsoft Certified Administrator, CompTIA or similar certification. Knowledge of scripting languages such as PowerShell. Full Driving License occasionally required to visit Group sites. To apply, please More ❯

IT environment. Proven track record in managing change requests and executing quality assurance processes. Strong knowledge of software testing methodologies, tools, and processes. Familiarity with change management frameworks (e.g., ITIL) and project management practices. Proficiency in Microsoft Office Suite, particularly Excel, and experience with change management tools (e.g., Jira, ServiceNow). Excellent analytical and problem-solving abilities. Strong communication and More ❯

UK driver's licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

Mitel) Desirable experience: Financial Services (Insurance) background with an understanding of Open GI, Acturis or CDL. Experience collaborating with external/outsourced partners to deliver services. ISO 27001 certified ITIL qualification Azure Administration experience Why Join Us? We pride ourselves on delivering excellent service not just to our customers, but to our colleagues too. As IT Support Team Leader, you More ❯

on-site attendance is not required, weekend shift coverage may be scheduled. To be successful in this role, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Experience in Key Management. Experience in HSM configuration/installation/support. Certificate management experience. Strong stakeholder management with the ability to influence and negotiate at all levels. More ❯

and project work. Participate in out-of-hours support as needed. Essential Skills & Qualifications: Bachelor's degree in Computer Science or related field. Experience in cryptography or information security. ITIL Foundation certified. Strong stakeholder management and communication skills. High attention to detail and ability to manage multiple priorities. Proficiency with Microsoft Office tools. Desirable Skills: Security certifications (e.g., CISSP, CISM More ❯

Python and Bash Solid understanding of IT security fundamentals Ability to manage SLAs and prioritise competing requirements Awareness of emerging tech trends and industry drivers Desirable skills: Understanding of ITIL and service management disciplines Strong stakeholder communication and relationship-building skills Experience supporting software development teams with infrastructure best practices Additional Information Your impact on Radius will be rewarded with More ❯

What You'll Need to Succeed We're looking for someone with a strong technical foundation, excellent problem-solving skills, and a collaborative mindset. You'll need: Microsoft or ITIL certifications, or equivalent experience in desktop support, networks, servers, and cloud services. Experience with Microsoft Entra/Azure cloud-based services. Strong understanding of Microsoft OS and hardware components. Networking More ❯

Azure AD) using REST APIs and automation tools (Ansible). Managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available. Service management frameworks (Risk, ITIL - Incident, Problem, Change and SLAs). Producing and rapidly delivering minimum viable solutions, results focused with ability to prioritise the most impactful work. Regulatory frameworks such as GDPR, DORA and More ❯

Azure AD) using REST APIs and automation tools (Ansible). Managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available. Service management frameworks (Risk, ITIL - Incident, Problem, Change and SLAs). Producing and rapidly delivering minimum viable solutions, results focused with ability to prioritise the most impactful work. Regulatory frameworks such as GDPR, DORA and More ❯