1 to 25 of 216 ITIL Jobs in the North of England

ownership of issues and sees them through to resolution. Think Apple Genius Bar standards of customer care, backed by genuine technical troubleshooting ability. Desirable ITIL knowledge or certification. Familiarity with ISO 27001 . Experience working within a regulated or highly structured environment. An understanding of incident, problem and change management. ...

cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM ...

Platform.· Logic Apps.· SSIS and ETL processes.· Oracle databases.· Experience supporting integrations with third-party systems.· Experience working within public sector environments.· Microservices architecture.· ITIL Foundation certification.· Microsoft Azure certifications.· Security Clearance (SC) or eligibility to obtain SC clearance.Personal Attributes· Customer-first mindset· Strong analytical and problem-solving abilities· Excellent ...

Platform.· Logic Apps.· SSIS and ETL processes.· Oracle databases.· Experience supporting integrations with third-party systems.· Experience working within public sector environments.· Microservices architecture.· ITIL Foundation certification.· Microsoft Azure certifications.· Security Clearance (SC) or eligibility to obtain SC clearance.Personal Attributes· Customer-first mindset· Strong analytical and problem-solving abilities· Excellent ...

working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain BPSS and Enhanced DBS clearance. Desirable ITIL knowledge or certification. Microsoft certifications. Experience supporting Microsoft Surface Hub and AV technologies. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Inclusion ...

working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain BPSS and Enhanced DBS clearance. Desirable ITIL knowledge or certification. Microsoft certifications. Experience supporting Microsoft Surface Hub and AV technologies. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Inclusion ...

multiple suppliers and support teams. Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks. Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency. Strong analytical, organisational ...

reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service performance data to identify risks, compliance issues, improvement opportunities, and drive enhanced operational resilience.Excellent leadership, stakeholder management, and communication ...

holder. Person Specification Qualifications Essential Educated to GCSE level or equivalent relevant experience. Desirable Higher National Certificate or Diploma in IT, or equivalent experience. ITIL Foundation Certificate. Experience Essential Recent experience in a technical support role, including installation and configuration services. Experience supporting Microsoft Office products as well ...

complex queries professionally. Understanding of compliance policies, mobile device/application management, and a commitment to secure ICT practices and Health & Safety standards. Desirable ITIL v4 Foundation or equivalent qualification. Understanding of public sector ICT support operations and service reporting. Experience engaging and managing third-party ICT service providers. Benefits ...

Microsoft 365 (Exchange Online, Teams, Intune) Azure Virtual Machines, SSO, MFA and SAML Hyper-V, FortiGate and Mimecast ITIL Foundation Cyber Security interest or experience Legal applications such as iManage, Aderant or BigHand This is a fantastic opportunity for an Infrastructure Engineer or Infrastructure Analyst looking to join a business ...

Information Technology, Risk Management, Engineering or related disciplines, preferably with information security or IT solutions implementation experience Professional qualification holder will be an advantage: ITIL, OSCP, CISSP, CISA, CISM, CEH, ISO27K, COBIT, PMP, CIPT, CIPM, CBCP, ABCP, etc. 10+ years' experience, preferably from consulting firms/global system Integrators/ ...

services, not simply managing BAU. Experience operating within a large-scale, complex or rapidly scaling organisation. Strong senior stakeholder and supplier management experience. Extensive ITIL/service management knowledge, including major incident management. Experience developing service governance, operating models and performance frameworks. A strong focus on continuous improvement, operational resilience ...

problem and change management experience. Strong analytical and troubleshooting skills. Ability to communicate effectively with both technical and non-technical stakeholders. Experience working within ITIL environments. Desirable Skills Experience with IFS Cloud Migration projects. Azure or Microsoft Cloud experience. REST APIs and integration technologies. Power BI reporting. Azure DevOps ...

leading continuous improvement initiatives.Analytical mindset with experience in data interpretation, reporting, and trend analysis.Understanding of SLA/KPI frameworks and service management principles (e.g., ITIL desirable).Key CompetenciesCalm and decisive under pressureHighly organised with strong attention to detailClear and confident communicatorProactive problem-solverStrong commercial and customer awarenessSuccess MeasuresTimely resolution ...

service assurance and continuous improvement to deliver resilient, high-performing services.Desirable CriteriaExperience delivering operational efficiencies through automation, analytics, or process improvement.Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications).Further Location InformationPlease ensure that you only apply for a location that you are willing and able ...

ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully ...

practices desirable with experience of Terraform preferred Security tooling and practices including patch management, vulnerability management, SIEM, EDR, PAM and micro-segmentation desirable. ITIL service management and PRINCE2, Agile, Scrum or equivalent project delivery experience beneficial. Personal and other skills Able to manage complexity and ambiguity, seeking the information ...

VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup ...

Assets).Experience designing, delivering, and demonstrating Atlassian-based solutionsGood understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies, and modern ...

Assets).Experience designing, delivering, and demonstrating Atlassian-based solutionsGood understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies, and modern ...

DevOps, SharePoint, MS Teams and Asana. Essential Qualifications: Professional qualification in Project Management (PRINCE2 or APM) Desirable Qualifications Certified Scrum Master, experience with D365, ITIL principles or the housing sector. Role profile : https://jobs.guinness.org.uk/rps/TechnologyDeliveryManager.pdf To find out more about the key responsibilities ...

Architect, TOGAF, or equivalent.Additional qualifications in security, networking, IT service management, project delivery, or cloud financial management are advantageous, including AZ-500, CCNP, CISSP, ITIL, PRINCE2, FinOps, or equivalent.Skills & AttributesCredible technical leader able to set direction across cloud architecture, platform engineering, enterprise networking, identity, automation, observability, and security by design.The ...

Ansible and Python to improve consistency and efficiency. Manage vendor relationships, technology lifecycles, procurement planning and proof-of-concept evaluations. Produce technical documentation, support ITIL Incident, Problem, Change and Request Management processes, contribute to CAB activities, mentor engineers, provide expert stakeholder advice, maintain compliance with ICT standards and deliver high ...

cloud networking and identity fundamentals.Familiarity with CI/CD pipelines and automation tools.Engineering PracticesExperience working in DevOps, SRE, or platform engineering environments.Working within ITIL frameworks.Ability to automate repetitive tasks using scripting (Bash, Python, PowerShell).Understanding of cloud governance basics (tagging, policies, cost controls).Soft SkillsCollaborative and team-oriented approach.Ability ...