1 to 25 of 118 ITIL Jobs in the North of England

analytical, and problem-solving skills Ability to manage multiple priorities and work effectively in a fast-paced environment Excellent communication and customer service skills ITIL awareness Technical Expertise Microsoft Azure (VMs, networking, storage, security, cost management) Microsoft 365/Entra ID/Active Directory/Group Policy Windows Server ...

Service Delivery Manager (SC Cleared) ITIL V3 - ITIL V4 Leeds (Hybrid) 6 Month Contract to £425-£450/day (Inside IR35) Service Delivery Manager needed with SC Security Clearance preferred , Proven experience leading an IT helpdesk or support service, driving KPI and SLA achievement. 6 Month Contract based in Central … helpdesk or support service, driving KPI and SLA achievement. Strong customer-service orientation with a pragmatic problem-solving approach. Proven advocate and practitioner of ITIL best-practice processes. Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. Hands-on experience with ITSM ...

Knowledge of VDI performance monitoring and capacity planning tools. Exposure to Zero Trust, security hardening, and multi-factor authentication in Citrix environments. Familiarity with ITIL processes and change management practices. About you: UK national Location - Flexible, with occasional paid travel to Derby Security cleared to SC Confident in delivering high ...

Formal IT certifications such as MCSA or multiple MCPs would be highly advantageous. Candidates working towards entry-level qualifications such as CompTIA A+, MSDST, ITIL Foundation or similar are also encouraged to apply. ...

implemented. The Role As Problem Management Lead, you will focus on a prioritised backlog of application and system performance issues, operating within an ITIL framework, with particular emphasis on the Problem Management discipline and close adherence to Change and Configuration Management processes. This is a predominantly office-based role ...

staff Highly analytical with a structured and methodical approach to problem solving and able to translate and interpret large amounts of data Qualifications Essential ITIL V3 or V4 Foundation Significant evidence of continued professional development Interpersonal Skills Essential Proven ability to capture and disseminate technical and business information Equality, Diversity ...

Entra ID; exposure to AWS beneficial. Familiarity with retail systems such as Microsoft Navision and EPOS hardware is highly desirable. Strong understanding of ITIL principles and service management best practice. Excellent communication skills and a customer-centric mindset. Ability to manage multiple priorities and remain calm under pressure. A proactive ...

environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will ...

support, with supervisory responsibilities within a Service Desk environment. Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory). Familiarity with ITIL or other best practice frameworks. A passion for delivering outstanding customer service. Ready to take the next step in your IT career? Apply now and help ...

Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more. ITIL Foundation qualification or equivalent experience. Ability to work in a fast-paced, agile environment. Some of our benefits: 23 days holiday + bank holidays (rising with ...

registers and inventory systems. Support onboarding and offboarding processes. Documentation & continuous improvement: Log and manage support tickets accurately. Update internal knowledge base documentation. Follow ITIL-based service management practices. Participate in team meetings and training sessions. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud ...

identity fundamentals. Familiarity with CI/CD pipelines and automation tools. Engineering Practices Experience working in DevOps, SRE, or platform engineering environments. Working within ITIL frameworks. Ability to automate repetitive tasks using scripting (Bash, Python, PowerShell). Understanding of cloud governance basics (tagging, policies, cost controls). Soft Skills Collaborative ...

Lead. Communication: Exceptional ability to explain technical concepts to non-technical staff and directors. Education: A degree in IT or equivalent professional certifications (MCSE, ITIL, or similar). Local Knowledge: A strong understanding of the Preston/North West business landscape is a plus. Oscar Associates (UK) Limited is acting ...

Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. ...

skills are necessary with the ability to manage and prioritise multiple tasks simultaneously Be driven to learn new tech and self-improve Understanding of ITIL best practice Extensive O365 experience Strong Network troubleshooting skills Firewall experience Microsoft Azure SD-Wan Technical Skills Service Management tools for ticket handling Experience ...

love to see any of the following certifications although not essential: Azure Administrator or Architect (AZ-104/AZ-305) or equivalent AWS certification ITIL v4 Foundation Cyber Essentials/ISO 27001 exposure CCNA or similar networking certification If you’re an Infrastructure Leader ready to take ownership ...

experience is a bonus · Customer-focused with a practical approach to change Nice to have: · Experience of the Rail Industry, Planning, Control or Rostering · ITIL certification What you’ll bring (core strengths): · Customer management · Ownership and governance of services · Problem solving and decision making · Stakeholder engagement · Data and reporting · Financial ...

pressure and manage customer expectations A proactive, adaptable, and accountable approach to work Professionalism in every interaction Its a bonus if you also have: ITIL Foundation Customer service qualifications Microsoft certifications Understanding of networks and patching What can we offer you? Healthcare cash plan. This will give you access ...

/XDR, and DLP (e.g., Splunk, Qualys, Defender, Purview, CrowdStrike) Windows Server, Active Directory, and Microsoft 365 security Relevant certifications (e.g., ISO, ISC2, ITIL, BCS, CompTIA) or a willingness to train for these certifications as part of your continuous professional development Strong communication, analytical thinking, and stakeholder engagement skills Familiarity ...

limited to the above points. Key skills/knowledge: Must be certified Security Cleared or ability to be achieve on application Must be ITIL certified Quantifiable experience of operating in a face paced moving client facing engagement In depth quantifiable knowledge and hands on experience in troubleshooting IT related issues ...

users at all levels. 2nd Line Support Engineer - Candidate Requirements Proven experience in a 2nd Line technical support role supporting B2B users. Familiarity with ITIL processes would be advantageous. Experience supporting Windows 11, and Windows Server 2019 and above. Practical experience with Microsoft 365 and Azure. Solid working knowledge ...

across platform services Align infrastructure delivery with product roadmaps and platform strategy Support critical national infrastructure tasks including: Deployments Incident, problem, and change management (ITIL-aligned) Continuous service improvement Use and integrate ServiceNow (or successor platforms) for operational governance Diversity & Inclusion At Scrumconnect Consulting, we believe diversity drives innovation. ...

resolve issues related to M365, Active Directory and Windows 11. - Diagnose and resolve network connectivity and troubleshooting issues. - Contribute to technology updates and develop ITIL best practices. - Providing support with additional IT projects. IT Support Engineer Experience/Technologies: - Understanding of Windows 10/11 operating system – Administration and support ...

Ubuntu) exposure and automation experience beneficial Strong awareness of cyber security best practices Desirable Vendor certifications (Microsoft, Cisco, VMware, Juniper) PowerShell or scripting experience ITIL v4 This is an excellent opportunity to work in a global, business-critical environment with exposure to enterprise-scale infrastructure and long-term development. ...

cost efficiency. A collaborative mindset and strong communication skills, with the ability to engage effectively with clients and internal teams. A good understanding of ITIL (V3/V4) processes and service management best practices. Awareness of cloud and end-user services, and how they contribute to operational success. A proactive ...