security assessments, penetration tests, vulnerability scans, and assess organization cybersecurity maturity Complying with frameworks and regulations such as COBIT, NIST (800-53, cybersecurity), ISO, ITIL, PCI, GLBA, GDPR, HIPAA, and other data privacy and security standards and regulations. Provides internal customer support via assigned tickets for security-related issues, while more »
with problem solving involving hardware, involving hardware, software, and networks. Certification requirements Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred Education requirements Total: 3-4 years of university education post more »
Windows 365, MS Teams Mobile Device Management – MobileIron/Intune MS Windows Server maintenance & management Virtualisation/VMware/vCenter Software and hardware troubleshooting ITIL/ITSM Practitioner Experience with basic scripting and automation: MS PowerShell Jira/Confluence/Atlassian 2-3 Years in Banking, Finance or Insurance companies more »
Linux, Microsoft Windows Server OS, VmWare, HyperV, Cisco Hyperflex/HCI, HPE Simplivity Experience of Server Infrastructure Experience of Azure and cloud technologies Experience ITIL ticketing systems Knowledge about Office and Office365 User management and Active Directory, DNS and DHCP. Managing File and Print servers, application servers and production systems more »
telecoms carriers and third-party vendors. Desirable Certifications: Cisco Certified Network Associate (CCNA) or equivalent. Microsoft Certified Solutions Associate (MCSA) or Microsoft 365 certification. ITIL Foundation certification. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »
telecoms carriers and third-party vendors. Desirable Certifications: Cisco Certified Network Associate (CCNA) or equivalent. Microsoft Certified Solutions Associate (MCSA) or Microsoft 365 certification. ITIL Foundation certification. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy. more »
and as part of a collaborative team, with strong attention to detail and project management abilities. Additional Skills : Experience with automation tools and processes, ITIL knowledge, and familiarity with DevOps practices will be considered an advantage. more »
Microsoft product expertise will be advantageous: O365 (Power BI, Power Apps workflow configuration, SharePoint internal site creation), D365 (CRM/PDM/ERP) ITSM, ITIL expertise: tools, method of work. Practical knowledge how to adapt organization, process, tool to manage user request, resolve incident and handle changes. Proven experience in more »
administration ( Hyper-V , VMWare ). Audio-visual support, including Video Conferencing and Surface Hubs . Experience in project management for software/hardware rollouts. ITIL Foundation Certificate in IT Service Management. Experience with Fortinet , Azure , and AWS . Key Details: 2 days onsite . Active SC Clearance required. Customer-facing more »
Experience of working in a Service Desk environment (2nd - 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution more »
Skegness, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Micronclean
equivalent) in a related subject (e.g., Computer Science or STEM). MCSA, MCSD, MCSE certification or other Microsoft role-based certifications. Experience with Linux. ITIL 4 certification. Experience working with engineering devices (e.g., PLCs, IoT, AI cameras). Manufacturing industry experience. Cyber Security Accreditations or Qualifications. We reserve the right more »
simultaneously Be flexible in their approach to travel and projects undertaken Be driven to learn new tech and self-improve A strong understanding of ITIL best practice and frameworks Technical Skills - Essential Microsoft Windows Strong working knowledge of Windows Server Environments Desktop OS, Windows 7/8/10/ more »
simultaneously Be flexible in their approach to travel and projects undertaken Be driven to learn new tech and self-improve A strong understanding of ITIL best practice and frameworks Technical Skills Essential Microsoft Windows Strong working knowledge of Windows Server Environments DNS and DHCP Deep working knowledge of Active Directory more »
and telephone skills Good written and oral communication skills Strong problem-solving skills Specific knowledge of Citrix, ServiceNow and SCCM Experience gained in an ITIL based IT service management environment Additional Information: Salary Range: £28k-£33k Location: Hybrid/London 3-4 days onsite Benefits: Private medical, pension, and bonus more »
IT Service Operations Manager will ensure all services meet business requirements and that service operations deliver a brilliant level of support closely aligned to ITIL processes and controls. This is a hands-on role that will be required to be the technical escalation point capable of resolving service issues within … agreed SLAs to ensure the smooth operation of the MM Flowers business. The primary objectives of the role ITIL Processes and Controls: A drive to implement and ensure adherence to ITIL processes and controls and the mindset to encourage, coach and develop others to deliver operational excellence. Operational Excellence: Management … customer satisfaction surveys. Change Management: Measured via compliance conformance that all changes go through the agreed process. Implementation and continuous development of the department ITIL based Framework: Measured by external ITIL Maturity Level Audit Automation: Drive automation of processes in a consistent way throughout the IT function leading to a more »
prioritise diverse workloads under pressure Excellent written and oral communication skills Calm attitude towards resolving issues/problems/outages Experience working on an ITIL framework helpdesk would be advantageous Experience of working with Agile would be advantageous Educational Requirements This role isn’t being restricted by educational requirements. Your more »
Manchester Area, United Kingdom Hybrid / WFH Options
Cognizant
business needs and prioritise issues accordingly; Ability to take ownership of and manage issues to resolution; A broad knowledge and interest in IT. Desirable ITIL Certification or relevant experience; Experience of supporting IOS mobile devices, Intune; Experience of supporting Windows 10, MS Office 2016 applications, Office 365; Advanced knowledge of more »
project management qualification (PRINCE2 and PRINCE2 Agile Practitioner) or ability to demonstrate substantial experience and success in delivering projects Formal IT Service Management qualification (ITIL) Experience Essential Substantial experience of successfully managing technical projects from conception through to transition into "business as usual" Expertise in defining and documenting user requirements more »
on Dell VXRail, HP Proliant and Cisco UCS technologies in HCI and 3 tier architectures. Knowledge of scripting languages (e.g., PowerShell). Experience with ITIL processes and practices. Preferred Skills: Proven experience as a Senior Windows Support Engineer or similar role. Strong knowledge of Microsoft Windows Server operating systems, VMWare more »
Norwich, England, United Kingdom Hybrid / WFH Options
Atlas SEO
access network setups Experience in Virtualization (Hyper-V or Vmware) Working knowledge of Backup Solutions such as Veeam or Altaro Ability to follow the ITIL processes below: Problem Management Incident Management Change Management Service Asset and Configuration Management Certifications from Microsoft (MCSA - Server 2016 or O365) and Cisco (CCNA) Who more »
Corsham, Wiltshire, United Kingdom Hybrid / WFH Options
Coltech Recruitment
routers and switches. Knowledge of the Atlassian toolset (JIRA and Confluence) to record and document work. A firm grasp of service management tolling and ITIL knowledge/certification. Cisco Network Administration experience or certification (CCNA/CCNP). A Computer Science university-based education at Bachelors or Masters level or more »
to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative more »
to both technical and non-technical stakeholders. Strong analytical and problem-solving skills, with a focus on proactive troubleshooting and delivering efficient, timely solutions. ITIL V3 Foundation certification (or equivalent) is a valuable asset, demonstrating a solid understanding of IT service management best practices. Proficient in stakeholder management, fostering collaborative more »
Employment Type: Permanent
Salary: £30000 - £32000/annum plus company vehicle
troubleshooting skills, with the ability to diagnose and resolve complex issues effectively. Additional desirable skills: IT Service Management : Experience with helpdesk tools within an ITIL environment Networking Skills : Basic networking knowledge to troubleshoot connectivity issues and collaborate effectively with network teams Security Awareness : Knowledge of cybersecurity best practices and an more »
Proven analytical and problem-solving skills Critical competencies – technical fit Previous ISP, Managed Service or Telecoms experience Relevant industry qualifications Experience working in an ITIL environment Proven record of accomplishment in providing customer support Ability to translate technical language into user friendly information Holds a relevant technical qualification A good more »
