1 to 25 of 662 ITIL Jobs in the UK

Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP/Security+, ISO 27001, PRINCE2 Details: Salary : £65, 000 - £70, 000 Working Hours : Full time Monday - Friday Location : Tamworth ...

issues via telephone and being onsite, using remote tools and service desk support. You will be liaising with key Outsourced Service Providers and maintain iTIL functions. Responsibilities for the role of IT Support Analyst: Provide day-to-day IT support across the business, including laptops, mobiles, tablets, meeting room technology ...

reporting . Attention to detail for audit and compliance readiness . Qualifications Bachelor's degree in Information Technology, Computer Science, or related field . ITIL® Certification (Intermediate or Expert) with a focus on Change Management. Familiarity with COBIT® and other IT governance frameworks is a plus. Compliance-related certifications (e.g. ...

Monitoring the Microsoft upcoming updates/changes and involve respective teams accordingly. · Ability to work independently and as part of a team. · Understanding of ITIL/ITSM best practices and Agile Framework Good to have: Microsoft M365 External Certifications like: · Microsoft Certified: Identity and Access Administrator Associate · Microsoft 365 Certified ...

common desktop applications. Experience using IT service management tools Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Proactive and self-motivated with a continuous improvement mindset. Empathetic and patient when dealing with users of varying technical ...

call routing, line diagnostics Scripting or automation (basic level desirable) Certifications (Desirable) Microsoft: MS-900, MD-102, MS-102 Cisco: CCNA CompTIA: Network+, Security+ ITIL Soft Skills & Attributes Strong communication skills able to liaise with both technical and non-technical users. Reliable team player with a collaborative mindset. Good time ...

analytical and root cause analysis skills. Experience working within regulated, audit-driven environments. Excellent communication skills with technical and non-technical stakeholders. Qualifications (Essential) ITIL Foundation Microsoft Certifications (MCSA, MCSE, Azure Administrator/Engineer) VMware Certifications (VCP, VCAP) Desirable: Security+, CISSP or equivalent security certifications. Working Arrangements & Benefits Hybrid working ...

environments, with a particular focus on Microsoft Azure. You should hold a Microsoft Certified: Azure Administrator Associate (AZ-104) qualification, as well as an ITIL v4 Foundation certification. Hands-on experience with a broad range of Azure services is essential. This includes working with Virtual Machines, Azure Storage, Networking, Active ...

Active Directory, Azure AD, Intune, or Windows Server Understanding of networking basics (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting) Knowledge of Google Workspace, ITIL principles, or RMM tools Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents ...

patching, and general maintenance. • Produce documentation and contribute to ongoing process improvements. • Collaborate with senior engineers on upgrades, changes, and complex issues. • Operate within ITIL-aligned incident, problem, and change management processes. YOUR KEY SKILLS • Proven experience in a 2nd Line Support or Infrastructure Support role. • Strong background in Windows ...

Doing Provide 1st/2nd/3rd line support across hardware, software, and network issues Manage and update our ticketing system, maintaining ITIL best practices Lead and support IT projects from conception to delivery Configure and deploy new devices, including laptops, mobile devices, and tablets Drive cyber security awareness ...

Microsoft Azure, Entra ID object types and access management, MFA and Conditional Access, Microsoft Intune Experience supporting Windows endpoints and mobile devices Familiarity with ITIL and helpdesk tools Knowledge of Active Directory, Group Policy, DNS/DHCP Strong troubleshooting, communication, and customer service skills Salary: £55,000 - £60,000 Location ...

Essential qualifications and experience: Degree in IT or equivalent experience (QCF Level 6/SQCF Levels 9-10). CCNA certification or equivalent experience. ITIL practitioner or equivalent experience. Strong troubleshooting and project implementation skills in: Microsoft Technologies: Active Directory, Azure, Entra, Microsoft 365, PowerShell scripting, Windows Server ...

scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies ...

scalability, security, and outstanding user experience. Working closely with Group level IT, you will modernise cloud platforms (Azure), enhance end-user services, and embed ITIL and DevOps practices to deliver continuous improvement. You will: Lead infrastructure and service delivery operations for a global enterprise. Optimise cloud, workplace, and collaboration technologies ...

operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication ...

delivery of change such as cost reduction, operational effectiveness and embedding change and cultural adoption We are looking for experience in the following skills: ITIL V3 certifications as a minimum (V3 expert & V4 certifications preferable) Proven ITSM tooling implementation experience Supporting customers through Transformation journeys (i.e. Journey to Cloud) Experience ...

environment. • Fluency in written and spoken English; additional languages beneficial. • Awareness of IT security policies, data protection, and compliance best practices. • Certifications such as ITIL Foundation, Microsoft Modern Desktop Administrator, CompTIA A+, or customer service training are an advantage. What is it like to work at the EBRD? Our agile ...

progression towards: MD-101, MS-100, MS-101 . Experience in an MSP or B2B technical support environment . Knowledge and understanding of ITIL frameworks . Strong hands-on experience with Office 365 , including E3/E5, Azure IaaS, and EMS. Solid troubleshooting skills across Microsoft Desktop Operating Systems . ...

follow documented procedures accurately. Comfortable working under pressure in a busy Service Desk environment. Broad knowledge of hardware and software systems. Desirable Skills & Experience ITIL Foundation certification or strong working knowledge of ITIL. Experience with Assyst or similar IT Service Management tools. Google Workspace/Gmail support experience. Avaya telephony ...

maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis between 7am and 7pm Monday to Friday About ...

team Comfortable working under pressure in a fast-paced environment Desirable Diploma, NVQ or qualification in IT or a related subject Awareness of ITIL or equivalent service management frameworks ...

senior point for 2nd/3rd line support and incident resolution • Champion compliance with ISO 27001, GDPR, and Cyber Essentials Plus • Drive improvements in ITIL processes, documentation, and automation You will need: • 5+ years in infrastructure/system engineering, ideally in multi-site/enterprise settings • Deep knowledge of Microsoft ...

Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong ...

Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong ...