1 to 25 of 669 ITIL Jobs in the UK

Management tools to log and manage user calls and provide first time resolution where practical. Experience of Service Now is preferred. Desired Professional Qualifications: ITIL v3/v4 foundation, Service Desk Institute SDA or equivalent ITSM qualification. Special Job Requirements: Shift rota basis Occasional Bank holiday working requirement Band & level ...

documentation skills. Ability to work independently and manage multiple priorities. Preferred Qualifications Microsoft certifications (MD 102, AZ 900, MS 900, SC 900). ITIL Foundation certification. Experience with VMware or other virtualisation platforms. Experience supporting hybrid work environments. Qualification: Must be educated to at least degree level or equivalent. ...

both independently and collaboratively within a team Strong problem-solving skills and attention to detail Ability to follow technical procedures and documentation Desirable Qualifications ITIL Foundation v4 certification, or willingness to achieve this qualification Benefits Matched pension contribution scheme with life assurance Generous annual leave allowance with the option ...

operational tasks. Familiarity with Microsoft MMC, Event Viewer, and monitoring or SIEM tools. Understanding of backup, recovery, and disaster recovery processes. Experience working within ITIL-based service management environments. Knowledge of security frameworks and standards such as NIST and GDPR. Strong troubleshooting, documentation, and communication skills. Desirable CompTIA Security+ ...

Line Support, Helpdesk or IT Support role Experience using ITSM tools Exposure to Microsoft 365 and Azure environments Basic networking knowledge ITIL Foundation certification (or a desire to work towards it) Why Join L&C? Because here, your growth matters. We're on a journey at flying pace with ...

knowledge across Microsoft 365 (Entra ID, Exchange Online, SharePoint, Teams, Intune), Windows Server, Active Directory, and networking infrastructure. Solid understanding of IT Service Management (ITIL) and experience delivering effective IT services within complex, multi-site or multi-entity organisations. Excellent stakeholder management, communication, and problem-solving skills, with the ability ...

independently Eligibility for SC clearance Desirable Experience Azure certifications (e.g., AZ-104, AZ-305) Familiarity with frameworks such as ISO 27001, Cyber Essentials , or ITIL Experience with Microsoft 365/Azure environments and migrations Personal Attributes Proactive and detail-oriented Strong problem-solving skills Collaborative team player Interest in mentoring ...

multiple priorities Strong stakeholder management and communication skills Demonstrable experience delivering IT strategies and roadmaps Desirable Experience Experience in multi-site or international environments ITIL or similar service management frameworks Knowledge of automation/DevOps practices Experience managing IT budgets and vendor contracts Personal Attributes Hands-on, proactive, and solutions ...

operational tasks. Familiarity with Microsoft MMC, Event Viewer, and monitoring or SIEM tools. Understanding of backup, recovery, and disaster recovery processes. Experience working within ITIL-based service management environments. Knowledge of security frameworks and standards such as NIST and GDPR. Strong troubleshooting, documentation, and communication skills. Desirable CompTIA Security+ ...

emerging technologies Mentor, develop, and lead an inclusive and high-performing support team Skills & Experience Essential Previous line management and team leadership experience ITIL Foundation certification or equivalent Service Management qualification Strong understanding of Service Level Agreements (SLAs) and IT Service Management best practices Experience with Service Management platforms such ...

SharePoint/OneDrive • ITSM platforms (ServiceNow, Halo, FreshService etc.) The Role: • Providing 1st & 2nd Line support • Troubleshooting across Microsoft environments • Supporting users in an ITIL-driven environment • Working closely with infrastructure teams and third parties • Contributing to process improvements and documentation • Acting as an escalation point where required Ideal Background ...

user and group management Understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN) Desirable Familiarity with hardware firewalls (Cisco, SonicWALL, etc) Microsoft, ITIL, CompTIA A+, Certifications desirable Azure infrastructure and Hyper-V experience Other Stuff Working within a newly refurbished dedicated office space with free onsite employee gym Access ...

concepts Experience with ticketing systems (e.g. ServiceNow) Exposure to AV/conferencing technologies Desirable: Experience with legal applications (e.g. iManage, Intapp, BigHand) Understanding of ITIL frameworks Key Skills Strong customer service and communication skills Excellent troubleshooting and problem-solving ability Able to manage multiple tasks in a fast-paced environment ...

infrastructure, and cloud platforms Linux and Windows operating systems SIEM technologies and security monitoring Basic scripting or automation using KQL, PowerShell, Python, or Bash ITIL environments and structured change control processes Firewall, endpoint, or cloud security technologies We'd especially like to hear from candidates who are: Strong communicators ...

priorities. Able to work independently and as part of a wider technical team. A full UK driving licence would be beneficial. Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Salary of £30,000 - £35,000 Hybrid working 25 days' annual leave plus bank holidays Additional day off for your ...

Intune. Strong communication and stakeholder engagement skills. A proactive mindset with excellent attention to detail and a passion for continuous improvement. Desirable experience ITIL Foundation or relevant automation certifications. Experience with additional automation platforms such as UiPath or Automation Anywhere. Knowledge of API integrations, databases, and cloud-based services. Exposure ...

identity management and data protection, with exposure to frameworks such as Cyber Essentials Plus, CIS or NIST Familiarity with IT service management practices (e.g. ITIL) and managing support tickets against SLAs Experience working with endpoint protection or MDR solutions (e.g. SentinelOne) Excellent communication and interpersonal skills, with the ability ...

TEAM* You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation You will ensure that ...

TEAM You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operation You will ensure that ...

TEAM You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven "user-centric" approach to business operation You will ensure that ...

support, systems administration and Microsoft 365 administration - Experience administering Active Directory, Microsoft Entra ID, Intune management and access management - Experience working within ITIL-aligned IT service management environments - Strong knowledge of hardware diagnostics and troubleshooting - Solid understanding of IT security principles, cybersecurity best practices and data protection requirements - Excellent customer ...

SharePoint/OneDrive • ITSM platforms (ServiceNow, Halo, FreshService etc.) The Role: • Providing 1st & 2nd Line support • Troubleshooting across Microsoft environments • Supporting users in an ITIL-driven environment • Working closely with infrastructure teams and third parties • Contributing to process improvements and documentation • Acting as an escalation point where required Ideal Background ...

working knowledge of O365 & Microsoft Office products Strong working knowledge of Microsoft Windows Strong working knowledge of Android 15 Working knowledge of Windows Server ITIL v4 Foundation Basic understanding of MS SQL Basic understanding of HTML & CSS (PHP desirable but not essential) Attitudes: You must have a highly analytical/ ...

application support, service delivery, or helpdesk management, with exposure to D365 support models Experience working within DevOps practices and environments Solid understanding of ITIL processes (Incident, Problem, Change Management) Ability to analyse support data (including D365 tickets and usage) and produce actionable insights Excellent communication and stakeholder management skills, with ...

/11), Basic macOS Network Fundamentals (LAN, WAN, Wi-Fi, VPN) Server & Storage Basics Hardware & Peripheral Support (Printers, Scanners) Incident, Problem & Change Management (ITIL) Asset & Configuration Management Endpoint Security & Compliance Remote Support Tools (SCCM, Intune, TeamViewer) Factory/Manufacturing IT Support Key Responsibilities End User Computing (EUC) Support Manage ...