551 to 575 of 695 ITIL Jobs

service mobilisation, transition and country expansion activities, ensuring readiness criteria, governance controls and acceptance requirements are achieved before service responsibility transfers. Oversee delivery of ITIL-aligned service management practices including Incident, Major Incident, Problem, Change, Knowledge, Capacity, Availability, Service Level Management and Continual Improvement. Maintain the single operational view across … service delivery in a complex, multi-supplier or enterprise environment Experience in defence, aerospace, government or another security-regulated environment Strong working knowledge of ITIL 4 service management and service integration principles Experience of global or tri-country service delivery Demonstrable executive stakeholder management, governance and escalation leadership Practical exposure ...

service mobilisation, transition and country expansion activities, ensuring readiness criteria, governance controls and acceptance requirements are achieved before service responsibility transfers. Oversee delivery of ITIL-aligned service management practices including Incident, Major Incident, Problem, Change, Knowledge, Capacity, Availability, Service Level Management and Continual Improvement. Maintain the single operational view across … service delivery in a complex, multi-supplier or enterprise environment Experience in defence, aerospace, government or another security-regulated environment Strong working knowledge of ITIL 4 service management and service integration principles Experience of global or tri-country service delivery Demonstrable executive stakeholder management, governance and escalation leadership Practical exposure ...

projects, support the deployment of new technologies, and identify opportunities to enhance services, processes and the overall colleague experience. Working within an ITIL-aligned environment, you'll investigate recurring issues, perform root cause analysis, support change control activities, and help implement long-term solutions that improve service quality. Above … Support/2nd line Role Excellent problem-solving skills with ability to deliver to tight timescales and changing priorities Experience of working in an ITIL aligned environment Established track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware including resolving ...

Introduction: Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to ...

support service decision-making. What we're looking for Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination … skills. Experience working across technical teams, suppliers and third-party partners. Ability to support Incident, Problem, Change and Configuration Management activities. Desirable ITIL 4 Foundation certification. Experience working within Defence, Government or other highly regulated environments. Experience supporting multi-supplier service environments. Requirements Active SC Clearance is essential. Applicants must ...

support service decision-making. What we're looking for Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination … skills. Experience working across technical teams, suppliers and third-party partners. Ability to support Incident, Problem, Change and Configuration Management activities. Desirable ITIL 4 Foundation certification. Experience working within Defence, Government or other highly regulated environments. Experience supporting multi-supplier service environments. Requirements Active SC Clearance is essential. Applicants must ...

Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix … specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack ...

Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold high standards of customer service and comply strictly with ITIL and service management principles. Core Qualifications & Technical Requirements: Demonstrated background operating in a 3rd Line Support or SME capacity. In-depth technical knowledge of Citrix … specifically Windows 10 and Windows 11. Experience with virtualization and endpoint operational platforms such as VMware, Hyper-V, XenServer, and Ivanti. Strong grounding in ITIL frameworks and enterprise IT support methodologies. Desirable: Working knowledge of the UK Secure Paradox solution (Becrypt). Desirable: Exposure to analytics platforms like SysTrack ...

experience working in Agile delivery environmentsProficient in Jira/Xray and enterprise test management toolsRelevant certifications such as ISTQB, Test Automation Engineer, Agile or ITIL are desirableDesirables: Test Automation – Expertise in Tosca, Selenium, UFT, Playwright, ACCELQ or similar enterprise automation toolsPerformance Testing – Experience with JMeter or equivalent toolsTest Management – Proficient … Azure DevOps, ServiceNow or similar platformsAutomation Leadership – Experience defining automation strategy, frameworks, standards and mentoring teamsProfessional Certifications – ISTQB (Advanced/Test Manager/Automation), ITIL v3/v4 or equivalent industry certificationsAbout usWe're a global law firm helping our clients achieve their goals wherever they do business. Our pursuit ...

PI. [SAP SDM Jo...escription | Word] A good understanding of SAP landscapes, integration and system dependencies. [SAP SDM Jo...escription | Word] ITIL-based service management experience. [SAP SDM Jo...escription | Word] Strong incident, problem and change management experience. Experience working across multi-vendor or outsourced support environments. [SAP SDM Jo...escription | Word] Supplier … Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

PI. [SAP SDM Jo...escription | Word] A good understanding of SAP landscapes, integration and system dependencies. [SAP SDM Jo...escription | Word] ITIL-based service management experience. [SAP SDM Jo...escription | Word] Strong incident, problem and change management experience. Experience working across multi-vendor or outsourced support environments. [SAP SDM Jo...escription | Word] Supplier … Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

PI. [SAP SDM Jo...escription | Word] A good understanding of SAP landscapes, integration and system dependencies. [SAP SDM Jo...escription | Word] ITIL-based service management experience. [SAP SDM Jo...escription | Word] Strong incident, problem and change management experience. Experience working across multi-vendor or outsourced support environments. [SAP SDM Jo...escription | Word] Supplier … Basis concepts and architecture. IDocs, RFCs and PI integration. SAP background jobs, BW process chains and batch dependencies. ServiceNow or a comparable ITSM platform. ITIL certification. Experience working with third-party SAP AMS providers. What you'll get in return You'll receive £644.91 per day, working ...

platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change and service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring … Person - Experience managing multi-site infrastructure, cloud, networking, Microsoft 365 and workplace technologies. - Proven leadership of IT Service Desk and operational support, with strong ITIL and service management knowledge. - Strong supplier, contract, stakeholder and budget management experience. - Knowledge of resilience, disaster recovery, business continuity and cyber security, with a focus ...

update support documentation, user guidance, and operational records to support day-to-day service delivery. What you will bring Experience in Application Support. ITIL Foundation or awareness of ITIL-based support environments. Experience supporting applications through a DevOps or scripted support model. Good problem-solving skills with the ability ...

Service Management Analyst/ITIL/Change/Service Management/London/Hybrid/Contract/(Inside IR35) Vivo are working with a business that is looking to recruit a proactive and organised Service Management Analyst to support the day-to-day operation of its Service Management function. … opportunities to improve change, release and transition processes, reporting and service management tooling. Skills & Experience Service management delivery and coordination experience. Practical understanding of ITIL and service management practices. Experience using IT Service Management (ITSM) tools. Strong stakeholder management and communication skills. Experience supporting change, release and service transition activities. ...

user support and digital workplace teams, creating a high-performing, customer-focused service culture. Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures. Own major incident management, confidently engaging technical teams, business users and senior leaders during critical issue. Manage complex supplier relationships … Demonstrates specialist knowledge in the areas outlined within the person specification, developed through practical experience, professional development and ongoing learning. Qualifications Essential Holds an ITIL qualification or can demonstrate substantial practical application of ITIL principles at Managing Professional, Practice Manager or equivalent level. Experience Essential Provide evidence of your experience ...

Experience: * Relevant experience in change, release, service delivery, project coordination or IT service management within a medium to large organisation. * Good working knowledge of ITIL 4 change enablement and related incident, problem, release and service configuration practices; ITIL Foundation certification is desirable. * Experience of working with ITSM platforms and structured ...

Support budgeting and forecasting Work with Finance and Procurement around purchase orders, invoices and renewals Support asset management across multiple sites Work within an ITIL/ITSM environment Contribute to wider IT transformation and infrastructure projects Skills & Experience We're interested in candidates with experience across: IT Asset Management, ITAM … Supplier Management, Vendor Management, Contract Management, Software Licensing, Licence Management, Microsoft Licensing, Microsoft 365, SaaS Management, Cloud Licensing, Hardware Lifecycle Management, CMDB, ServiceNow, ITSM, ITIL, Asset Discovery, Asset Inventory, Asset Tracking, Software Audits, Compliance, Supplier Negotiation, Contract Renewals, Procurement, Budget Management, Cost Optimisation, Reporting and Governance. Experience with tools such ...

strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvementall while ensuring best-in-class service aligned to ITIL standards and SLAs. What Youll Do Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues … Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk Manager ...

763Skills: Conditional Access, Defender for Office 365, Email Authentication, Email Infrastructure, Entra ID, Exchange Online, ITIL Service Management, Information Governance, Intune, Microsoft 365 Copilot, Microsoft Automation Tools, Microsoft Graph, Microsoft Purview, Microsoft Teams, PowerShell, Proofpoint Integration, Regulated Environments, SharePoint and OneDrive, Teams Telephony, Zero TrustMicrosoft 365 Messaging & Collaboration Engineer Hybrid … email security (Proofpoint preferred)Exchange Hybrid and mail migrations, Entra ID and Conditional Access, IntunePowerShell and Microsoft Graph automationDNS, SMTP and certificate knowledge, and ITIL service managementExperience in global or multi-tenant, regulated environmentsDesirable: Copilot readiness and adoption, Teams Telephony, SharePoint Online and OneDrive, Power Platform, Azure Automation and Logic ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...