1 to 25 of 809 ITIL Jobs

required Additional certifications in Microsoft 365, Azure, or related technologies are desirable. Preferred Additional Skills Knowledge of Agile, ITIL practices and service management. Exposure to DevOps methodologies and tools. Ability to manage and optimise storage solutions. Understanding of compliance standards (GDPR, ISO 27001). Personal Attributes Analytical thinker with ...

required Additional certifications in Microsoft 365, Azure, or related technologies are desirable. Preferred Additional Skills Knowledge of Agile, ITIL practices and service management. Exposure to DevOps methodologies and tools. Ability to manage and optimise storage solutions. Understanding of compliance standards (GDPR, ISO 27001). Personal Attributes Analytical thinker with ...

group memberships, RBAC, conditional access policies, MFA troubleshooting, and understanding of zero-trust security models and compliance requirements. Incident & Problem Management - Highly skilled in ITIL incident management processes with emphasis on major incident coordination affecting users or business-critical systems. Experience coordinating cross-functional teams during outages, conducting root cause ...

Agile methodologies and CI/CD pipelines for faster, safer delivery Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. ITIL® Certification (Intermediate or Expert level) with a focus on Change Management. Familiarity with COBIT® and other IT governance frameworks is a plus. Compliance-related certifications ...

Excellent communicator across technical/non-technical teams. Highly organised with good multitasking skills. Leadership experience driving team performance and improvement. Certifications Essential: MCSE, ITIL, CCNA (or equivalent) Desirable: CISSP/Security+, ISO 27001, PRINCE2 Details: Salary : £65, 000 - £70, 000 Working Hours : Full time Monday - Friday Location : Tamworth ...

Support : Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation : Create and maintain comprehensive documentation for all development and integration activities. Stakeholder Collaboration : Work closely with business analysts, project managers ...

business needs and prioritise issues accordingly; Ability to take ownership of and manage issues to resolution; A broad knowledge and interest in IT. Desirable ITIL Certification or relevant experience; Experience of supporting IOS mobile devices, Intune; Experience of supporting Windows 10, MS Office 2016 applications, Office 365; Advanced knowledge ...

connectivity troubleshooting Experience working with Azure Virtual Desktop (AVD) environments Exposure to managing and supporting enterprise video conferencing and AV systems Familiarity with ITIL-aligned service management and modern ITSM tools Experience using RMM tools and working within structured project delivery frameworks Other: Experience overseeing or supervising support teams ...

connectivity troubleshooting Experience working with Azure Virtual Desktop (AVD) environments Exposure to managing and supporting enterprise video conferencing and AV systems Familiarity with ITIL-aligned service management and modern ITSM tools Experience using RMM tools and working within structured project delivery frameworks Other: Experience overseeing or supervising support teams ...

degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/ ...

degree in Computer Science, Information Technology, or related field. Relevant technical certifications are preferred: CompTIA A+ Network+ Microsoft Certified: Modern Desktop Administrator Associate ITIL Foundation (Service Management understanding) Substantial work experience in IT support or a similar technical support role. Proven experience in a Service Desk and/ ...

Intune for device compliance. Ensure timely vulnerability patching of user assets (laptops, desktops, servers) to meet departmental security compliance and patching targets. Support ITIL processes including Incident, Problem, and Change Management. Assist with IT projects and roadmap deliverables. Knowledge and Experience: Able to competently use a PC for routine ...

devices General hardware diagnostics and troubleshooting Previous use of IT Service Management (ITSM) and asset management systems Good understanding of IT best practices (e.g. ITIL) Desirable Experience with AOVPN, Autopilot and Azure 1st/2nd Line Support Analyst – Contract Location: Onsite/Morden Rate: Up to £200 per day (Umbrella ...

SIEM (Splunk, Sentinel). Operating Systems & Tools: Linux administration, PowerShell/Bash/Python scripting, ITSM platforms (ServiceNow, Fresh Service). Certifications: Essential: MCSE, ITIL, CCNA or equivalent Desirable: CISSP or CompTIA Security+, ISO27001 experience, PRINCE2 Key Responsibilities Strategic Leadership & Collaboration: Lead and mentor a team of IT professionals, fostering ...

managing budgets, licensing agreements, and vendor relationships. Strong leadership and communication skills, with the ability to lead cross-functional teams and projects. Knowledge of ITIL practices and service management methodologies. Strong problem-solving and analytical abilities. Behavioural skills Presents ideas and concepts to non-discipline colleagues and management ...

managing budgets, licensing agreements, and vendor relationships. Strong leadership and communication skills, with the ability to lead cross-functional teams and projects. Knowledge of ITIL practices and service management methodologies. Strong problem-solving and analytical abilities. Behavioural skills Presents ideas and concepts to non-discipline colleagues and management ...

required, including occasional evening/weekend work for major incidents or planned upgrades. Person Specification Qualifications Essential IT related degree or equivalent experience Desirable ITIL Foundation or similar certification Project management (Prince 2 Foundation or similar) Experience Essential Experience managing or supervising an IT support/service desk function Experience ...

tasks in a busy support environment Willingness to work on-site in Middlesbrough Desirable (Not Essential) Experience with: Azure/Intune Microsoft Endpoint Manager ITIL framework or service management principles Relevant certifications (e.g. Microsoft, CompTIA) Experience supporting manufacturing, engineering, or industrial environments What's on Offer Stable role within ...

senior point for 2nd/3rd line support and major incident resolution Drive compliance with ISO 27001, Cyber Essentials Plus, and GDPR Embed ITIL practices and improve documentation, process, and automation You will need: 5+ years in infrastructure or systems engineering, ideally in enterprise/multi-site setups Expert knowledge ...

network security. Experience with MECM/Intune, Linux, storage solutions, SolarWinds/PRTG, monitoring, patching, MFA/SSO, and hybrid cloud networking. Understanding of ITIL processes and cloud cost optimisation. Proven experience in a similar infrastructure/network role with strong analytical, troubleshooting and documentation skills. Highly organised, detail-oriented ...

networking fundamentals (CCNA-level) . Experience with virtualization and cloud environments . Familiarity with IT security tools and policies . Solid troubleshooting skills following ITIL practices . Soft Skills Strong communication and documentation skills. Ability to handle pressure and manage multiple priorities . Customer-oriented mindset with proactive approach. Team ...

Lead SharePoint and Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong ...

strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered ...

healthcare, public sector) with GDPR and data residency requirements Knowledge of SAP, Oracle, or ServiceNow integrations, legacy modernization, and event-driven architectures Exposure to ITIL, SRE, FinOps for cost control, and platform product management Education & Certifications Degree in Computer Science, Information Systems, or equivalent experience Preferred Microsoft Certifications ...

required Strong documentation skills for client-facing materials and governance Confident communication and presentation skills with senior management and clients Practical working knowledge of ITIL Effective negotiation and stakeholder management capabilities If you'd like to discuss this Cloud Delivery Lead in more detail, please send your updated ...