ITIL Jobs

Service Desk - IT Support - Customer Service - ITIL - Networks - IT - 1st Line Support - 1ST Line - Service Desk Analyst 2 X Service desk analysts with excellent customer service and previous 1st line support experience needed for permanent roles based in Bristol. One is entry level so no experience required and the otther will need some experience supporting networks. £19K-23K Dependant on experience... more ▸

Helpdesk Manager - Chesterfield - Vacancy Your new company Hays Technology are looking for a Helpdesk Manager to join a public sector organisation where you will be leading a customer-focused ICT team. Your new role As the Helpdesk Manager you will shaping and managing the helpdesk service to support group strategic plans and operations. You will ensure effective systems, processes... more ▸

Service Desk - IT Support - Customer Service - ITIL - Networks - IT - 1st Line Support - 1ST Line - Service Desk Analyst 2 X Service desk analysts with excellent customer service and previous 1st line support experience needed for permanent roles based in Bristol. £19K-23K Dependant on experience Bristol (must be able to drive with own form of transport) Permanent The client is a industry challenger taking... more ▸

Recruitment | Training | Business Advice & Consultancy. Vacancy profile. Job Title: IT Quotation Specialist. Location: Nottingham. Salary: £24,000. Type: Full-time, permanent. The Role. Our client is the leading global innovator of customer driven IT channel services, passionate about delivering first class IT services on behalf of vendors, IT resellers and managed service providers. They are recruiting for an IT Quotation Specialist to join their... more ▸

Henderson Scott are urgently recruiting for a Assistant Service Manager to join a global brand for an initial contract running until year end, outside of IR35. We're looking for someone with ITIL 4 certification for this role and we can consider someone stepping up to a Service Management role... more ▸

The appointed team member will maintain incident records using Help desk system and role you will manage the procurement, set-up and issue of IT equipment to employees and proactively monitor and respond to automated alerts generated by our various IT environments. Essential experience & technical abilities: - Windows desktop support experience... more ▸

You'll also ensure that Incident Management processes and policies are fit for purpose and that the ongoing roadmap of change addresses the business needs and minimises the risk of business disruption. The following skills/experience is required: Experience with incident management for application or infrastructure services. Leadership and people... more ▸

Change and Integration Lead Salary: £39,748 - £44,166 per annum Grade: E Location: Swindon Hours: Full-time Contract type: Open Ended Closing date: 2nd August 2021 The Organisation. Operating across the whole of the UK with a combined budget of more than 6 billion, UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong... more ▸

Service Desk Engineer- Plymouth - 6 month Contract- Umbrella. (Service Desk, Help Desk, 1st line support, Windows 10, Office 16, Office 365, Active Directory, Contract, Plymouth) Roc Search are currently recruiting for a Service Desk Engineer to start as soon as possible for our client in Plymouth on an initial 6 month. The ideal candidate will have extensive experience providing 1st/2nd line service... more ▸

Applications Support Lead - Finance, Supplier Applications Support Lead, Managed Service Supplier Lead for Finance / Supply Chain Systems. For over three decades our purpose hasn’t changed: we are here to make a positive difference to the lives of all. Through the exceptional products, services and value we offer - is what sets us apart. At Specsavers we promise to make you feel good, smart... more ▸

Service Desk Analyst x 2. MSP. Chorley (Lancashire) / remote working. Fast growing MSP, who act as a technology partner to clients within the utilities and energy industry, are looking for two Service Desk Analysts. Working is a busy, dynamic service desk environment, you will be responsible for ensuring customers receive excellent customer service, when responding to first- and second-line support... more ▸

The Job. Job Summary: To provide excellent technical service to internal and external customers within the Boohoo Group. Proactively support colleagues and peers through knowledge sharing. Ensure all end user technology is fit for purpose, operating responsively and is maintained to the highest standards. Tasks, Duties & Responsibilities: Install, configure and upgrade operating systems and software, using... more ▸

1st Line Support / Service Desk Analyst / Technical Call Centre Support / Entry Level / Trainee or Junior Technical Support Worthing, Sussex 18-23K + Benefits ROLE We are assisting a company who are currently searching for a 1st Line Support / Service Desk Analyst who is able to provide 1st line technical support in a busy IT helpdesk environment (ITIL), supporting thousands of users over the... more ▸

My client, well-known IT Consultancy is seeking a Service Desk Analyst to be the first point of contact for the majority of their customers. The suitable candidate will be expected to develop and maintain long-lasting and fruitful working relationships with both internal colleagues and customers alike. The ability to interact effectively at all levels from junior to executive is paramount. Main Responsibilities include but will... more ▸

Service Desk Analyst - Inside of IR35. My client is a large NHS body based in The county of Essex and are currently looking to recruit 6 Service Analysts for 3-month assignments. The Service Desk Analyst will be responsible 1st and 2nd internal support via telephone email and remote sessions. The Service Desk Analyst’s key responsibilities are: To ticket and record all... more ▸

Service Delivery Lead - ITIL - Canary Wharf / WFH, London, £40-£45,000 + great benefits. Major client has an urgent opportunity for a Service Delivery Lead, ideally Degree educated and with a minimum of 3 years experience in a similar role. Supporting the ongoing availability of my clients Infrastructure and reporting directly to the Service Delivery Manager your primary responsibility as a Service Delivery Lead is to communicate with... more ▸

Are you an experienced Service Desk Analyst with a flare for providing excellent customer service and maintaining composure in a busy and demanding environment? We have a number of Service Desk roles for a client based in Liverpool. The roles will be onboarded remotely and would require office attendance 2-... more ▸

Service Desk Analyst - Chorley. IT Support, Active Directory, Service Desk, 1st Line. This well-established organisation requires a driven and self-motivated Service Desk Analyst to join their busy technical services team, and motivate those around them. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm and will... more ▸

IT Field Technician, Bromsgrove. Are you self-motivated with a passion for IT and want to work for a dynamic company with bold growth plans, in a busy 1 st and 2 nd level IT support role? Do you want to be part of a company who not only values its people but rewards them accordingly? About us. We are Churchill Retirement PLC, the fastest growing company in the UK retirement house building... more ▸

Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 6 month fixed term contract basis to provide first class customer service and support to users throughout our business. The team is Letchworth based and the role will involve a combination of both office and remote based working. Why should you apply to Willmott... more ▸

Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a part-time basis to provide first class customer service and support to users throughout our business. The team is Letchworth based and the role will involve a combination of both office and remote based working. We will consider all part-time working pattern requests. Why... more ▸

Apple Support Technician. Salary: £18,000 to £23,000. ACM Resourcing are working with one of the leading Apple IT support companies in the UK. Our client is looking to recruit talented, passionate people to grow their team. They are great at investing the time and energy with their people for example Jamf qualifications. The position is based in Central London. The role will... more ▸

Our client is a household name and well known brand. They are looking for an experienced ITIL accredited Service Transition/Introduction Manager to work on a large programme of work. Successful applicant must have outstanding communication skills, significant Transition/Introduction exp ie Introducing new IT service or changing existing one. more ▸

At Jensten Technologies we put our customers at the heart of the business, meaning our staff are coached to the highest of their abilities to ensure commitment, expertise and an empowered way of working. We are a bespoke insurance software house, providing applications and IT support for the Jensten Group. The Jensten Technologies Service Desk team are located across two offices. We are looking... more ▸

You will be responsible for managing change within the ITIL framework and it would suit a ITIL analyst/Service Desk Analyst with knowledge and a background in ITIL looking to progress. You will be accountable for day to day administration maintaining accurate record of all activity in ITSM toolset... You... more ▸

My financial services client is looking for two experienced Service Desk Engineers for initial 6 month fixed term contracts with extensive remote working. Previous experience working to ITIL standards is required as well as experience providing both 1st and 2nd line support. Experience with Azure, Citrix, Office 365 would be required and any PowerShell or similar scripting tools would be beneficial... more ▸

My client based in Birmingham are currently recruiting for a Service Desk Analyst who will be the first point of contact for ICT issue resolution and customer assistance. You will provide important first level support (predominantly by phone, chat and self-serv request fulfilment) to ensure that customers can access and use their ICT systems. My client operates within an ITIL... more ▸

Key Responsibilities: *Manage and govern the delivery of all service components provided by internal and external service providers to ensure that IT services meet agreed SLAs *Facilitate and maintain strong relationships with internal and external stakeholders to ensure effective cross party collaboration to drive the successful delivery and continuous improvement... more ▸

The role will involve the day to day running and continued evolution of our client's rapidly growing service delivery function. The successful Service Desk Manager must have a substantial service delivery background with an appreciable balance between operational delivery and proactive and strategic capabilities. This ITIL focussed environment has... more ▸

1st Line Service Desk Technician Location: Ringwood, Hampshire Salary: £18.5K -21k, DOE + Benefits Hours: 40 hours per week, shift patterns over 7 working days per week We are a specialist provider of NHS IT Infrastructure and Support services, supporting NHS organisations to improve digital maturity and patient care. We are looking to expand our successful Service Desk Team and are seeking... more ▸

EUC SSCM / Windows 10 SME. Any UK base. £75-95K. We are currently looking for a Windows 10 / SCCM Consultant to join a leading and innovative cloud team within a global, award winning consultancy. Our client offers excellence in career growth, professional development and a coveted personalised benefits package. The SCCM SME role will focus upon low-level design, build, configuration, engineering and... more ▸

Service Desk Analyst - up to £28,000 + Benefits - Dartford A client of mine are looking to hire a Service Desk Analyst to join their IT team. The Service Desk Analyst will be joining a growing business with a busy Service Desk team and will be responsible for providing support to users over the phone, via remote support, face to face and via email. The Service Desk... more ▸

Overall Job Purpose The role is a dual role, involving BAU work alongside a supervisory role for EUC Desktop Engineers. The BAU element of the role includes, but is not limited to, first and second line fault resolution for software, hardware & VC equipment and IT hardware & software requests. The role is to assist the delivery of IT Services to the end client through supply... more ▸

Service Desk Analyst / Leeds / Remote / Contract / Likely Extension. Corecom Consulting have been engaged to source a Service Desk Analyst on a contract basis for a Global FinTech organisation based in Leeds. This organisation has several positions live they need people to start as soon as possible to work on the backlog of tickets and be a full-fledged part of the team. You will be in a full-Service Desk role... more ▸

Infrastructure Engineer | Liverpool | £34,000-36,000 |Hybrid Working A great opportunity to join a forward planning and thinking organisation, who are embarking on a period of transformation. Going from strength to strength, they are looking for an experienced Infrastructure Engineer to join their Liverpool based team to support users across multiple sites! As Infrastructure engineer you will: Provide hardware and software support for users... more ▸

Do you have experience of providing customer service within a call centre or Information Technology environment? Do you have an interested in IT? Do you have knowledge of Microsoft Office? If so, then this could be the job for you! Role:ICT Service Desk Analyst. Location:Wymondham. Rate:£12.72. Contract length: 6 Months. Main purpose of the role. Provide telephone and desk side support to the business, diagnosing and resolving... more ▸

This Birmingham based company are one of the leaders in the technology sectors by providing the best in upcoming software solutions. Due to their vast growth over the past few years they are looking for a Service Desk/Helpdesk analyst who will be accountable for supporting and meeting the needs of customers over the phone. Responsibilities: - Receive, log and manage... more ▸

SENIOR DEVOPS ENGINEER// DEVOPS // APPLICATION SUPPORT // NOTTINGHAM/REMOTE // INITIAL 3 MONTHS // £450/DAY UMBRELLA. REED Technology are working with a client in Nottingham who require a DevOps Engineer to address the organisation's need to ensure application issues are addressed within their SLA. The successful applicant will also take responsibility to address future support needs for all applications across the whole... more ▸

IT Project Engineer Lead. Our fast-growing Insurance client based in the city are recruiting an IT Project Engineer Lead to manage a team of analysts and work on integration projects. Experience Required: Experience managing a team of 1st and 2nd line analysts. Experience with 0365 applications and tools. Experience working on infrastructure projects. Good working knowledge of agile methodologies. Experience with ITIL is nice... more ▸

IT-Consultant im Bereich Service Management - IBM Control Desk (m/ w/ d) gesucht! Sie sind IT-Consultant im Bereich Service Management (m/ w/ d) - vor allem spezialisiert im Bereich IBM und auf der Suche nach einer beruflichen Herausforderung in einem spannenden, modernen Arbeitsumfeld? Dann sind Sie bei meinem Kunden genau richtig! Aktuell unterstützen wir unseren internationalen Kunden im Dienstleistungssektor bei der Suche nach einem... more ▸

ServiceNow Project Manager. Salary up to £60k. I am recruiting for a ServiceNow Project Manager on behalf of a leading ServiceNow partner based in the UK. This is a client facing role and the role will range from full ServiceNow implementations through to projects aimed at furthering the reach and success on an individual basis to meet client requirements. Due to the challenging nature of this role, we are looking for... more ▸

Deputy Chief Information Officer (Grade 10) University of Birmingham (£80 - 95k + University benefits) Harvey Nash are delighted to be partnering with the University of Birmingham (UoB) in hiring their new Deputy CIO. University of Birmingham (UoB) is the original Red Brick University and part of the prestigious Russell Group, with 8,000 staff and 38,000 students in the UK alone. With their iconic, Edgbaston... more ▸

Sanderson are working with our client to help them recruit an IT Service Desk Manager during what is a very exciting time for them as they go through a large transformation which is having a positive impact across all areas of the business. They are now looking for an experienced Service Desk Manager to join the team who will take on the responsibility for the... more ▸

IT Service Desk Analyst required by market leading, professional services sector organisation based in Central Bristol (7-8 minute walk from Bristol Temple Meads Station). The role will be remote initially moving back into the office post Covid. The IT Service Desk Analyst will join an experienced team providing support across multiple sites in the UK to over 1,000 users. Duties: Logging... more ▸

Regularly update incidents logged on the ITSM and manage the ticket assigned to your group... * Industry recognised qualifications in relevant area is desirable (ie MCP/CCNA/CompTIA) * Experienced in the following: o Windows Operating Systems o Application troubleshooting (Teams, Outlook, Word etc) o Hardware troubleshooting (desktop, laptop, phones) o Remote... more ▸

2nd Line Support / IT Support / Service Desk Analyst / Northampton / Permanent / £20,000 to £25,000 / Microsoft / Desktop Support / I am currently working with a business who are going through extreme growth over the next 12 months and as such a need has arisen for a 2nd Line Support analyst. Experience working as a 2nd line Support Analyst would be needed. The main requirements of the position... more ▸

Immediate Start! Service Desk Analyst Contract Role. We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The Service Desk Analyst will work within the Service Desk Team providing 1st line software, hardware and network support to our customers. You will support multiple... more ▸

Are you an experienced custom focussed Technical Support Analyst looking to work in one of the UK's hottest start-ups? Do you have experience in offering 3rd line technical support following ITIL standards? Do you have experience working with online ticketing systems? If you answered yes, then we have an amazing opportunity for you! We are pleased to be working with one of the UK's hottest tech start... more ▸

Service Support Analyst Salary : £30,746 to £34,163 Contract : Permanent Hours : 35 hours per week Location : Kings Cross, Hammersmith & Remote Working The Service Desk within NHG is a key part of the service model that the IT Department has recently transitioned to. We are looking to recruit a Service Support Analyst interested in playing an active role in developing the team to ensure it provides a mix of exceptional... more ▸

ServiceNow Development Team Leader required to join a leader in ServiceNow Implementation, Consulting, and Support on a permanent basis working remotely with occasional travel. Hands-on ServiceNow platform expertise from a technical standpoint within the ITSM suite is a prerequisite, as is a familiarity and appreciation of wider offerings including... more ▸

You will be joining this rapidly growing service line responsible for all Managed Service contracts to all of our customer across all sectors. We cover Service Operations and service desk, AMO, Cloud technology, End User Compute and legacy ITO. We align with ITIL and are agnostic across our delivery capability in relation to core IT, cloud, service desk, EUC... more ▸

2nd Line Support Engineer - Managed Services - Kettering - £22-28k + Excellent Benefits. Overview: This is an exciting opportunity to work for a fast growing global Consultancy, which works with clients within EMEA. My client's customers range from FTSE 100 companies, Public Sector bodies and small firms across a wide range of industries. Role & Responsibilities: - Support customers' needs by dealing with reported... more ▸

Inside IR35. 3 Months initially. We are currently looking for service desks analysts to join our client on a part office part remote basis. You will have excellent customer service skills to be able to deliver first class customer care on the delivery of client's requests and the resolution of incidents. You will have experience with ITIL processes such as Incident Management (including... more ▸

IT Field Technician, Lookers plc. IT Service Delivery, Belfast. Ref: req9779. Market leading employee benefits. We're searching for a tech savvy individual to join our hardworking and passionate team as an IT Field Technician covering our locations across both Northern Ireland and the Republic of Ireland. It's an exciting time to join our award winning company and reap the benefits of working for a market... more ▸

Service Delivery Manager : Flexible Working. Type : Permanent. Location : London. Salary £60,000 - £65,000 + Benefits. A rapidly expanding, international digital payments organisation are recruiting a Service Delivery Manager to join their team. Their main goals are to make international payments easier, faster and economical. As Service Delivery Manager you will be working within the infrastructure department, alongside their Tech... more ▸

IT 3rd Line Engineer Doncaster £27,000 - £35,000 per annum An opportunity has arisen for an IT 3rd Line Engineer to work for a large established expanding company based in Doncaster. You will join a well-established IT Operations Team in a friendly, in a relaxed yet hard working environment; ability to work under pressure is a must. You will be responsible for delivering excellent service and value to the business... more ▸

An opening for an IT Administrator has become available within a well-established family run manufacturing company. This role will be responsible for for maintaining the company's IT systems. My client are keen to find a candidate who can offer 1st - 2nd line support and carry out routine configuration and installation of IT solutions. This role is perfect for someone forging their career in IT and... more ▸

Lockheed Martin have a 12 month contract opportunity for aService Desk Analyst/ 2nd Line Support Analyst with experience of resolving technical problems in a call center/help desk environment to join our small, friendly team. Based in Havant, Hampshire, you will be using your expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware... more ▸

IT Service Desk Engineer - Remote UK - Up to £28,000. Job Title: IT Service Desk Engineer / Help Desk Engineer. Location: Remote, must be based in UK. Salary: £23,000 - £28,000. Tank Recruitment are currently recruiting three IT Service Desk Engineer's for our client in the public services sector. We are looking for candidates with exceptional customer service skills, who can guide non-technical users through... more ▸

ITSM Developer Remote with Occasional Site Work in Malvern 6 Month Contract Inside IR35 £520 Per Hour Responsibilities: Application support professional with experience in designing and developing ITSM platforms (in particular Cherwell) Work with our Service Operations team to provide configuration and maintenance support to a newly deployed ITSM platform. Working alongside service delivery teams to provide day to day... more ▸