IT Infrastructure Library (ITIL) Jobs

IT Service Desk Shift Lead. We are currently recruiting an IT Service Desk Shift Lead to support our growing service desk. We are looking for an individual who has gained experience working within a service desk environment within a technical 1st Line support capacity, who is able to lead and work alongside a team that work 12 hour day and night shift patterns. What... more ▸

Baltic Training and Apex Networks are thrilled to be working together to recruit for an IT Support Apprentice to join their team based in Maghull. Apex Networks are a business that specialise in selling and installing digital devices. They work with local schools and businesses to supply products such as printers, whiteboards and AV equipment. Their aim is to create a strong and supportive partnership with... more ▸

1st Line Service Desk Analyst. Are you looking for a rewarding role with a large company? My public sector client is looking to recruit a Service Desk Analyst on a contract basis. The successful candidate will have a minimum of 3 years experience working within 1st line and within a large enterprise. As well as having excellent 1st Line experience you will have strong technical... more ▸

My client is seeking a strategic, self-starting Operations Reporting& Incident Lead to ensure that best of breed principles, processes,and solutions are embedded across our operations in order to support thenew digital products and enable a seamless, high-quality customerexperience and when certain events happen you will need to... more ▸

My client is seeking a strategic, self-starting Operations Reporting & Incident Lead to ensure that best of breed principles, processes, and solutions are embedded across our operations in order to support the new digital products and enable a seamless, high-quality customer experience and when certain events happen you will need to do live operational support by coordinating the third parties and vendors to resolve... more ▸

ITIL Process Governance Lead required by a not for profit organisation in central London. Role - ITIL Process Governance Lead. Location - Central London. Skills - ITIL, Definition and Implementation of ITIL Processes, ITIL Intermediate Qualifications (capability or lifecycle streams both considered) Duration - Six months. Rate - £400 to £425 per day (outside IR35) To qualify the successful candidate will have knowledge... more ▸

This is an exciting opportunity for you to join a fast paced, service focused team on The DA Service Desk (SSD). The team are committed to giving great customer service and first call resolution on every contact. You will deal with multiple clients and varying product offerings via voice calls and e-mail and be part of a team of helpdesk colleagues who are... more ▸

Kingfisher plc is a home improvement company with nearly 1,200 stores in 10 countries across Europe. We employ 77,000 people and nearly six million customers shop in our stores and through our websites every week. Our ambition is to create good homes by making home improvement accessible for everyone. Kingfisher brands are B&Q and Screwfix in the UK and Ireland, Castorama and Brico... more ▸

Our client who are a global property consultancy business are looking for a 2nd line support engineer to join them on an initial 6 month contract in their head office in West London. The candidate will be responsible for dealing with Senior Stakeholders and other high ranking executives with 1st and 2nd line issues with sole responsibility for a immersive pitch... more ▸

An exciting opportunity has come up for a Service Desk Associate to join our client’s well established consultancy business based in Northamptonshire to provides entry-level technical computer support to customers through multiple channels including voice, web, and email. Typical responsibilities include password resets and troubleshooting basic networking, hardware, software, operating system and mobile device issues. Please note, successful... more ▸

Service Desk Coordinator - Milton Keynes - £11-13p/h + benefits. ITIL Service Desk, Coordinator. Leading client based in Milton Keynes are currently seeking to recruit a Service Desk Coordinator. The successful candidate will be above anything outgoing easy to talk to and have an all round great personality. We are looking for someone who has experience of coordinating and distributing HelpDesk calls and... more ▸

SQL Support Specialist - Tamworth - £24K. SQL - Microsoft Applications - Customer Service. How would you like to work for a successful and expanding company in Tamworth? My client is on the lookout for a skilled 2nd Line Support Analyst to join their tight knit team! You will be responsible for providing customers with high quality technical support, advice and guidance on the company's... more ▸

Help Desk Analyst/ 1st Line Support - Wellingborough, Northamptonshire. ITIL, Active Directory, Troubleshooting, patching, Hardware, Software. The helpdesk/ 1st line support analyst will join an established company and work on a busy service desk to support existing clients. The successful Helpdesk Analyst will be ITIL aware and have experience of call logging, speaking to users with a proven experience of managing... more ▸

Service Desk Analyst Chippenham £23,000 Active Directory Exchange Microsoft ITIL. My client are are an established and thriving organisation with office bases across the UK. They are searching for an ambitious service desk analyst to join their growing IT department and provide 1st line support to colleagues from across the UK. The ideal candidate will have formal exposure to service... more ▸

Vacancy - 1st Line Support - Chippenham - ITIL - Up to £22,000 - Service Desk. A leading organisation of it's kind is looking to add a "1st Line Support Engineer" to an already thriving team. You wil be responsible for providing first level customer support to a large and diverse client base ensuring Service Levels are maintained, the ticketing system is fully up to date. The organisation are currently going through... more ▸