1 to 25 of 1,684 ITIL Jobs

ITIL Problem Manager Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you should have previous working … of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a … must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we're waiting to invest in your career More ❯

ITIL Problem Manager Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful ITIL Problem Manager will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As ITIL Problem Manager you should have previous working … of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as ITIL Problem Manager should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a … must and organisational skills and have the ability clearly explain technical concepts clearly to non-technical colleagues. ITIL Problem Manager - Apply now we’re waiting to invest in your career More ❯

Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with More ❯

Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal with More ❯

PowerShell and experience with Infrastructure as Code or deployment pipelines (e.g., Azure DevOps) Familiarity with container security, secure software supply chain Experience managing outsourced MSP/MSSP partners Certifications ITIL or PMP certification More ❯

endpoint security, and vulnerability management tools. • Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. • IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: • IT Operations & Service Continuity: Ability to ensure IT systems are highly available, resilient, and fit for purpose More ❯

Cisco CCNA/CCNP. Experience supporting FAA NextGen modernization programs or NAS-related IT environments. Familiarity with cloud and virtualization technologies (AWS, Azure, VMware, Hyper-V). Background in ITIL service management frameworks. Experience in aviation or safety-critical IT environments. Familiarity with automation tools or scripting (PowerShell, Bash, Python). SCA/Union/Intern Rate or Range Details More ❯

Deep hands-on experience with Google Cloud Platform (GCP) and Microsoft Azure; working knowledge of AWS. Expertise in Terraform and Infrastructure-as-Code. Strong background in DevOps, SRE, and ITIL/ITSM frameworks. Experience managing and scaling global cloud teams, including small, agile teams. Experience with monitoring and observability tools (e.g., OpenTelemetry, Application Insights). Experience managing endpoint and device More ❯

compliance requirements Experience with enterprise resource planning (ERP) systems Proficiency in scripting or programming languages Experience with data migration and system conversion projects Knowledge of IT service management frameworks (ITIL, etc.) Understanding of business intelligence and data analysis tools Experience with Agile development methodologies Familiarity with virtualization technologies and containerization Our Equal Employment Opportunity Policy The company is an equal More ❯

Materiel Command operations and processes Certifications in business analysis (CBAP, CCBA) or project management (PMP, CAPM) Experience with enterprise resource planning (ERP) systems Knowledge of IT service management frameworks (ITIL, etc.) Experience with Agile methodologies Understanding of cybersecurity principles and compliance requirements Experience with systems integration and data migration Proficiency in SQL or other database query languages Our Equal Employment More ❯

Bachelor's degree in Business, Information Technology, Computer Science, or a related field. • PMP (Project Management Professional) or equivalent certification • Experience with federal acquisition and contracting processes • Knowledge of ITIL, CMMI, or similar IT process frameworks. • Background in enterprise-level system modernization or digital transformation projects. More ❯

and disaster recovery plans. Excellent analytical, diagnostic, and problem-solving skills, with the ability to manage escalations independently and work with minimal supervision. Familiarity with ITSM frameworks, ideally with ITIL Foundation certification or working knowledge of service management best practices. Experience with networking and hardware vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Bachelors degree More ❯

experience • Extensive experience in M365 and enterprise messaging administration PREFERRED CERTIFICATIONS • Microsoft 365 Certified: Enterprise Administrator Expert • Microsoft Certified: Azure Administrator Associate • Microsoft Certified: Identity and Access Administrator Associate • ITIL 4 Foundation (preferred for federal process alignment) COMMUNICATIONS/INTERPERSONAL CONTACTS Effective communication and interpersonal skills are critical to the success of the Senior M365 Administrator. This position requires not More ❯

Ability to lift and carry up to 50 pounds of equipment when required for on-site supportPreferred Qualifications: CompTIA certifications such as A+, Network+, or Security+ Microsoft 365 Certification ITIL Foundation Certification Degree in Information Technology or a related discipline Other relevant industry-recognized IT certifications SCA/Union/Intern Rate or Range Details Target Salary Range More ❯

or related field. Technical Accreditation in one or more of the following: - Microsoft MCP/MCSA/MCSE - Cisco CCNA - Citrix CCA - VMware VCP - Evidence of continuing professional development - ITIL v3 Foundation Experience Essential - Advanced theoretical and specialist knowledge across one or more information technology platforms; Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server More ❯

enterprise applications or integrated workplace/real estate systems in enterprise or government environments. Familiarity with federal real estate and facilities management processes, compliance, and reporting requirements. Knowledge of ITIL or other IT service management frameworks to support structured operations and service delivery. Hands-on experience with data integration, reporting, and analytics tools to support portfolio insights and performance metrics. More ❯

Experience with endpoint management solutions (SCCM, Intune, etc.) and monitoring tools (e.g., Nagios, Zabbix). Support & Process: Familiarity with ticketing systems (JIRA, ServiceNow, etc.) and knowledge of ITSM/ITIL practices for managing service requests and change management. Soft Skills: Excellent problem-solving, listening, and teamwork skills . The ability to multitask and work well under pressure. If you are More ❯

degree in Information Technology, Organizational Leadership, Business Administration, or related field. • Experience working within a UARC, defense research environment, or other federally funded research setting. • Certifications such as PMP, ITIL, CISSP, or Prosci Change Management. • Demonstrated commitment to diversity, equity, inclusion, and accessibility (DEIA) in IT and workforce management practices. • Experience leading digital transformation and modernization initiatives within complex organizations. More ❯

Familiarity with monitoring and logging tools (SCOM, Splunk, ELK stack) • Experience with database administration (SQL Server, Oracle) • Knowledge of Linux/Unix systems for hybrid environment management • Understanding of ITIL processes and service management frameworks • Experience with enterprise security tools (SIEM, vulnerability scanners, endpoint protection) • Familiarity with compliance frameworks (NIST, FedRAMP, FISMA) • CompTIA Security+, CISSP, or other cybersecurity certifications • Experience More ❯

DHCP, VPN, firewalls) . Skilled in endpoint and device management tools such as Intune , SCCM , and Jamf (for macOS) . Scripting and automation ability (e.g., PowerShell ). Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira. Security awareness and experience with IAM, MFA, and endpoint protection solutions. Excellent communication skills and a collaborative, problem-solving mindset. More ❯

the ability to identify and mitigate risks. Proficiency in using project management tools such as Microsoft Project, ServiceNow, or JIRA. Experience with Office365 tools, including SharePoint, Teams, and OneDrive. ITIL, or cloud certification (AWS CCP, Azure Fundamentals, etc.), if fewer than 3 years of experience Proven experience managing Agile/Scrum projects, particularly involving infrastructure or applications in cloud. Active More ❯

and non-technical stakeholders. A collaborative mindset and willingness to mentor junior engineers. Preferred Certifications Microsoft Certified: AZ-104, MS-900 Cisco Certified: CCNA, CCNP CompTIA: Network+, Security+, Cloud+ ITIL Foundation What you will get in return Be part of a forward-thinking team solving real-world technical challenges. Work on impactful projects that improve service delivery and customer experience. More ❯

support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with More ❯

supporting G suite, Microsoft Office. Understanding of IT technologies and support principles. Mobile Device setup for Android and IOS. Experience of using the Remedy Service Desk Tool. Understanding of ITIL v3. Familiar with Azure Cloud Services . More ❯

days in the office once the team is established. Experience required : Education - Bachelor’s degree in Information Technology, Computer Science, or related field preferred, or equivalent work experience. ITIL foundation qualification would be a bonus Experience - Previous experience in a service desk or technical support role is essential. 2 year's experience or more is desirable Technical, training & skill levels More ❯