626 to 650 of 658 ITIL Jobs

processes. Coordinate releases across engineering, platform, and operations teams to ensure reliable deployment of containerised services and applications. Ensure all releases comply with ITIL release and deployment management governance, including change approval and release documentation. Oversee deployment activities to cloud platforms and container orchestration environments (e.g. Kubernetes/OpenShift). … managing problem management activities within complex IT or technical service environments. Experience managing software releases within CI/CD driven environments. Strong understanding of ITIL release and deployment management processes. Experience supporting containerised application deployments using orchestration platforms (e.g. Kubernetes or OpenShift). Working knowledge of CI/CD pipeline ...

Manager with a strong track record of delivering complex technical projects. This role is ideal for a structured and proactive professional with PRINCE2 and ITIL certifications, and demonstrable experience managing third-party vendors and stakeholders. Key Responsibilities Lead end-to-end delivery of technical projects, ensuring alignment with business objectives … timelines, and budgets Apply PRINCE2 methodologies to plan, initiate, execute, monitor, and close projects effectively Integrate ITIL best practices into service delivery and project transition phases Manage and coordinate third-party suppliers, ensuring performance, accountability, and contract adherence Identify and mitigate risks, issues, and dependencies across multiple workstreams Facilitate clear ...

effectiveness. Design, develop, customise, and maintain learning materials and resources for agreed outcomes. Job Requirements: Experience in best practice application management in line with ITIL processes. Experience working with multiple versions of SharePoint. Understanding of application development and promotion into multiple environments. Experience in managing stakeholders and using third-party … Highly organised, motivated, and detail-conscious. Strong communication skills, able to articulate complex ideas to broad audiences. Committed to learning and continuous improvement. Qualifications: ITIL foundation training (desirable). Microsoft MS900 (mandatory), AZ900 (desirable). If you are a SharePoint Engineer with the skills and experience required, our client ...

disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring content is accurate and accessible * Work with subject matter experts to capture and maintain technical … Knowledge Manager Attributes/Skills: * Experience in Knowledge Management within an IT Environment * Experience working with ServiceNow within a Knowledge Management Capacity * Understanding of ITIL processes and service lifecycle concepts * Strong organisational and communication skills ServiceNow Knowledge Manager In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this ...

infrastructure teams to troubleshoot production issues and improve system performance Governance & Operations Ensure compliance with IT security standards and financial regulatory requirements Align with ITIL processes and formal change management practices Provide on-call support and contribute to incident response and operational documentation Experience & Skills Required Database Expertise: 7+ years … banking systems Experience working in complex, multi-server, multi-database environments Tooling & Processes: Familiarity with automation, monitoring, and log analysis tools Strong understanding of ITIL and change management frameworks Soft Skills: Strong problem-solving ability with a proactive, hands-on mindset Ability to operate independently in a fast-paced, production ...

date, managing the full application lifecycle including upgrades, patching, configuration changes, and proactive health monitoring Implement system changes and enhancements following ITIL change management practices, evaluating impact and risk, coordinating UAT, and maintaining audit-compliant documentation throughout Work closely with business teams to understand operational processes, mapping workflows, translating requirements … solid understanding of application architecture, databases, APIs, and integrations. Alongside having the ability to code in SQL on live applications. Working knowledge of ITIL processes, particularly change, incident, and problem management, with a methodical approach to documentation, governance, and compliance Excellent communication and stakeholder management skills, with the ability ...

involved in configuring the platform, supporting client requirements, assisting with integrations, troubleshooting issues and helping ensure HaloITSM is aligned to operational needs and ITIL-based best practice. Key Responsibilities Support the implementation, configuration and ongoing development of HaloITSM Configure and maintain core platform components including forms, fields, notifications, workflows, queues … customisation Good understanding of HaloITSM functionality and how it supports service management operations Experience troubleshooting platform issues and supporting users effectively Good understanding of ITIL concepts and core ITSM processes across the service lifecycle Exposure to integrations between HaloITSM and external tools or interfaces Basic understanding of REST APIs ...

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer … away days’ What we’d like you to bring to the team: Knowledge of manufacturing processes and systems Knowledge of Incident Management Knowledge of ITIL Processes Experience of working amongst multi vendor IT environments Experience of original equipment manufacturer (OEM) engagement Knowledge of Windows hardware, software and networking troubleshooting Experience ...

renewals, and decommissioning. Oversee the end-to-end lifecycle of software assets, including procurement, deployment, usage tracking, renewal, and retirement. Knowledge of ITIL (Information Technology Infrastructure Library) practices, especially related to software asset management. Proven knowledge of software licensing models (SaaS, perpetual, subscription, cloud-based). Ability to analyse software ...

renewals, and decommissioning. Oversee the end-to-end lifecycle of software assets, including procurement, deployment, usage tracking, renewal, and retirement. Knowledge of ITIL (Information Technology Infrastructure Library) practices, especially related to software asset management. Proven knowledge of software licensing models (SaaS, perpetual, subscription, cloud-based). Ability to analyse software ...

decommissioning. Oversee the end-to-end life cycle of software assets, including procurement, deployment, usage tracking, renewal, and retirement. Knowledge of ITIL (Information Technology Infrastructure Library) practices, especially related to software asset management. Proven knowledge of software licensing models (SaaS, perpetual, subscription, cloud-based). Ability to analyse software asset ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable ...

with a focus on delivering exceptional service. Desirable Skills & Experience Experience working in a manufacturing environment or hybrid project/BAU settings. Knowledge of ITIL principles or relevant certifications (e.g., ITIL, PMI, Prince2). Prior experience shaping or improving a service desk function. Robert Walters Operations Limited is an employment ...

services environment. Proven track record of managing multi-tiered support teams, with experience overseeing 1st, 2nd, and 3rd line operations. Strong understanding of ITIL frameworks, SLA management, and MSP Service Operations models. Demonstrable ability to lead, coach, and develop people — building teams that are both high-performing and highly engaged. … service implementations. A technical background in infrastructure, networking, or cloud platforms that enables credibility and effective communication with engineering teams. Relevant certifications such as ITIL Foundation (or above), or a working knowledge of ITIL practices. ...

operations within a complex, regulated environment (NHS or similar) - Deep expertise across data centre, cloud, network, storage and end-user technologies - Strong understanding of ITIL, service governance, cyber security and compliance frameworks - Proven ability to lead teams, shape strategy and communicate complex issues clearly - Values-driven, inclusive leader aligned … digital standards, ISO27001, GDPR, and other regulatory frameworks. Expertise in automation tools and scripting (PowerShell, Python, Ansible) to drive efficiency. Strong understanding of ITIL v4 principles and ability to shape service strategy and governance. Ability to define and govern operational standards for enterprise-level infrastructure. Demonstrated ability to lead multi ...

Qualifications Essential Educated to master's level or equivalent qualification/experience. Working in a Digitally focused environment Project management qualification, PRINCE2 or equivalent. ITIL Foundation. Desirable Evidence of continuing professional development including management studies to master's level or above or equivalent experience. Professional registration (BCS, IET, UKCHIP). … ITIL Practitioner Certificates. Experience Essential Considerable experience working on tactical & operational matters and managing digital services (preferably in the public sector). Experience of contributing to the development and implementation of strategies, development programmes and business cases. Experience of performance and budgetary management and control. Considerable experience of achieving success ...

shape the roadmap for technology operations, ensuring operational readiness and sustainable support models. Establish and maintain governance frameworks, ensuring compliance with relevant standards (e.g. ITIL, ISO). Drive a culture of operational excellence, customer focus, and continuous improvement. Provide reporting, insights, and recommendations to support effective decision-making and delivery … timelines and outcomes. Demonstrated ability to produce clear reporting, track progress, and recommend corrective actions. Solid understanding of governance and compliance frameworks such as ITIL and ISO standards. Experience aligning technology solutions with broader business strategies and user needs. Degree, management qualification, or equivalent professional experience. PRINCE2 Practitioner or similar ...

Servicedesk and the delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security … achieved. To be considered for this role, you will have: GCSE Maths and English at grade C or above or equivalent Knowledge of the ITIL Framework, or significant equivalent experience. Closing date for applications is Sunday 17 May at 23:59 . Interviews will be held between ...

Servicedesk and the delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security … achieved. To be considered for this role, you will have: GCSE Maths and English at grade C or above or equivalent Knowledge of the ITIL Framework, or significant equivalent experience. Closing date for applications is Sunday 17 May at 23:59. Interviews will be held between 20 May – 27 May. ...

Servicedesk and the delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security … achieved. To be considered for this role, you will have: GCSE Maths and English at grade C or above or equivalent Knowledge of the ITIL Framework, or significant equivalent experience. Closing date for applications is Sunday 17 May at 23:59 . Interviews will be held between ...

Servicedesk and the delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security … achieved. To be considered for this role, you will have: GCSE Maths and English at grade C or above or equivalent Knowledge of the ITIL Framework, or significant equivalent experience. Closing date for applications is Sunday 17 May at 23:59. Interviews will be held between 20 May 27 May. ...

high availability processes for SAP and HANA platforms. Work closely with senior BASIS colleagues and third-party SAP specialists on platform improvements. Operate within ITIL-aligned service, incident, and change management processes. Maintain technical documentation, runbooks, and operational procedures. Experience & Skills Required 24 years experience in an SAP BASIS … supporting SAP upgrades, patching, or system migrations. Familiarity with Linux-based SAP environments. Strong troubleshooting skills and a proactive learning mindset. Experience working within ITIL-based service environments. Desirable Experience Experience supporting ECC to S/4HANA migrations. Exposure to SAP HANA performance tuning or platform optimisation. Experience working with ...

doing: Maintain and support the existing Remedy ITSM platform, including key integrations such as E-bonding and TSO. Assist in migrating ITIL teams onto Remedy, reviewing current solutions to ensure BCDR tests are successful. Manage server group structures and CMDB data loads, including automated foundation data loads. Develop and troubleshoot … Experience maintaining Remedy ITSM platforms, including integrations and server structures. Strong troubleshooting skills, particularly with log analysis. Ability to support migration projects and review ITIL solutions. Knowledge of Atrium integrator, automated data loads, and system customisation. Excellent documentation and knowledge-sharing skills. This role offers a competitive daily rate ...

Cyber & Technology Resilience Strategist Manager Location:UK (Multiple Offices) |Hybrid:2 days/week on-site Salary:£90,000 £100,000 base We are hiring on behalf of a Top 4 global consulting firm looking ...