626 to 650 of 1,655 ITIL Jobs

collaborating with technical consultants, architects, project managers, and commercial teams Experience mentoring or supporting the development of less experienced consultants Atlassian and/or ITIL certifications are a plus Your strengths Strong analytical and problem-solving skills Excellent facilitation, communication, and stakeholder management abilities Ability to engage confidently with both ...

Service Desk Manager IT, M365, Azure AD, ServiceNow , EntraID, Intune, Windows 11, SharePoint, Teams, ISO 27001, Cyber Essentials, ITAM, SAM, ServiceNow, SharePoint, ITIL, SLAs, KPIs, OLAs, Hybrid (2-4d/w London) 12 MONTH FIXED TERM CONTRACT PAID THE SAME A PERMANENT This is a fantastic permanent Service Desk ...

pragmatic technical solutions, and drive continuous improvement. Strong stakeholder management, communication, and consulting skills with the ability to influence engineering teams. Experience working within ITIL-based service management environments is desirable. ...

pragmatic technical solutions, and drive continuous improvement. Strong stakeholder management, communication, and consulting skills with the ability to influence engineering teams. Experience working within ITIL-based service management environments is desirable. ...

scripting, and CI/CD automation skills Ability to communicate effectively across all levels of the organisation Familiarity with Agile, Scrum, DevOps, and ITIL frameworks Desired skills: Experience defining workflows, custom fields, and reporting dashboards Broad understanding of software development processes and business practices What you'll need: Excellent communication ...

that improve collaboration, traceability, and programme performance. Essential Experience & Qualifications Project or Programme Management certification (Prince2, APM, or equivalent) or significant delivery management experience. ITIL or equivalent Service Management experience. You will ideally possess experience and understanding across: Digital engineering principles and practices. CAD and configuration management environments. Aerodynamic analysis ...

scripting, and CI/CD automation skills * Ability to communicate effectively across all levels of the organisation * Familiarity with Agile, Scrum, DevOps, and ITIL frameworks Desired skills: * Experience defining workflows, custom fields, and reporting dashboards * Broad understanding of software development processes and business practices What you'll need: * Excellent communication ...

platforms such as NetSuite, Sage, Phocas or bespoke systems is highly desirable, along with exposure to Power BI, basic SQL, PowerShell, Linux, ITIL or project methodologies. A full UK driving licence is essential, as occasional travel to other sites or supplier locations will be required. Pool cars are used ...

including catalogue and Virtual Agent flows where appropriate. Understand the capabilities and best practice guidance for ServiceNow in order to assure the roadmap.Key requirementsEssentialStrong ITIL knowledge and experience, as well as knowledge of Incident Management tool setsExperience managing and maintaining effective supplier relationships, where ‘desk to desk’ processes ...

employee lifecycle, run regular licence reviews, and support budgeting and forecasting for platform costs. Change & Release Management - Coordinate change activities in line with ITIL principles, participate in CAB, and lead regression testing, UAT coordination and release readiness reviews. Business Process Optimisation - Partner with Finance, Procurement, Supply Chain and Operational teams ...

with the employee lifecycle, run regular licence reviews, and support budgeting and forecasting for platform costs.Change & Release Management - Coordinate change activities in line with ITIL principles, participate in CAB, and lead regression testing, UAT coordination and release readiness reviews.Business Process Optimisation - Partner with Finance, Procurement, Supply Chain and Operational teams ...

proactively identify and resolve release or environment‐related conflicts.The role will drive the adoption of Release, Environment, and Configuration Management practices aligned to ITIL 4 and industry best practice, promoting consistent, controlled, and safe delivery of change. This includes influencing stakeholders across the business to ensure disciplined planning, versioning, change … test environments, escalating where necessary. Additional detailed deliverables may include:Integrate Release Management with Configuration Management.Development of Release and Configuration Management Frameworks aligning with ITIL guidelines.Comprehensive Release Plans, documenting scope, objectives, timelines and required resources.Maintain and manage the IT estate configuration and version control procedures.Underpin the test process by providing ...

senior escalation point for major incidents and complex technical issues * Own end-to-end incident, request, problem and change management aligned to ITIL best practice * Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality * Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates … leadership experience managing and developing support teams * Excellent stakeholder engagement and customer service skills * Strong experience with ITSM tools (ServiceNow essential) * Solid understanding of ITIL practices (Incident, Problem, Change Management) * Experience with Microsoft environments (M365, Azure AD/Entra ID, Intune, Windows 10/11, Teams, SharePoint) * Knowledge ...

proactively identify and resolve release or environment‐related conflicts. The role will drive the adoption of Release, Environment, and Configuration Management practices aligned to ITIL 4 and industry best practice, promoting consistent, controlled, and safe delivery of change. This includes influencing stakeholders across the business to ensure disciplined planning, versioning … environments, escalating where necessary. Additional detailed deliverables may include: Integrate Release Management with Configuration Management. Development of Release and Configuration Management Frameworks aligning with ITIL guidelines. Comprehensive Release Plans, documenting scope, objectives, timelines and required resources. Maintain and manage the IT estate configuration and version control procedures. Underpin the test ...

degree in Information Technology, Computer Science or a related discipline.Experience with Entrata or a comparable property management platform would be beneficial, as would an ITIL qualification or equivalent service management credentials. Exposure to global IT operations and managing teams across different locations would also be advantageous.For a senior technology leader ...

Information Technology, Computer Science or a related discipline. Experience with Entrata or a comparable property management platform would be beneficial, as would an ITIL qualification or equivalent service management credentials. Exposure to global IT operations and managing teams across different locations would also be advantageous. For a senior technology leader ...

support experience Desirable Experience with PaperCut, uniFLOW, Equitrac or similar print management platforms Knowledge of Microsoft 365, Azure and cloud print technologies Understanding of ITIL service management principles ITIL Foundation Certification Microsoft certifications Vendor certifications relating to print technologies Degree, diploma or equivalent qualification in Information Technology or a related ...

service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...