26 to 50 of 65 Incident Management Jobs in the South East

collaborative technology consultancy. Acting as the central hub for support requests, the Service Desk Team Leader will coordinate ticket flow, client updates, escalations and incident handling against SLAs. The Service Desk Team Leader also supports team performance through coaching, reviews, absence management and process improvement, helping maintain responsive … Schedule engineer calls and coordinate support activity as required Frontline Support: Step in to take calls and provide immediate assistance when engineers are unavailable Incident Management: Log, track and coordinate incidents in line with established processes, maintaining communication with relevant parties Reporting and Improvement: Produce reports on ticket ...

priority fixes when required Mentor less experienced members of the Technology Department and help when necessary. Adhere to all Technology Governance processes such as incident management, change enablement etc. Maintain business solution management documents on including creating technical design documents, knowledge base articles and procedure documents … self-help guides. Establish, develop and maintain effective relationships with assigned business contacts and 3rd Party Suppliers. Escalate any issues to the Technology Management Team as soon as possible and recommend potential solutions. Be aware of cyber security risks that exist and escalate any events or concerns that ...

Clearance Required Type: Contract About the Role We are seeking an experienced Service Asset & Configuration Manager to lead and enhance Service Asset & Configuration Management (SACM) capabilities within a highly secure operational environment. This is an excellent opportunity to play a key role in developing, governing, and improving SACM processes … tooling, and reporting across complex live service environments. The successful candidate will be responsible for maintaining configuration management standards, ensuring data accuracy across the CMDB, driving continual service improvement, and collaborating with stakeholders to support critical service management processes. Key Responsibilities Develop, implement, and continually improve SACM processes ...

recovery testing, penetration testing, and vulnerability remediation. Manage and improve AWS, Amazon EKS, Kubernetes, Terraform, and GitOps environments. Establish platform reliability practices, operational runbooks, incident response procedures, and continuous improvement standards. Manage secure vendor connectivity, including private integrations, mTLS, PKI, certificate lifecycle, identity, and network security . Define … Platform Engineering Lead, Platform Architect, or Senior Platform Engineer with technical leadership responsibilities. Strong knowledge of PKI, mTLS, OAuth 2.0, OIDC, certificate management, and identity integration . Understanding of network security, private connectivity, and edge security . Experience managing production platforms, including production readiness, disaster recovery, incident management ...

Full time: Mon – Fri 0900-1700 Reporting to: Head of Customer Support & Monitoring About us: GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. … bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams ...

data products * Driving data engineering best practices across development, automation, monitoring, and operations * Coaching, mentoring, and supporting Data Engineers and Senior Data Engineers * Leading incident management, root cause analysis, and service improvement initiatives * Helping define engineering standards, coding practices, and automated testing frameworks * Working closely with product, platform ...

including TCP/IP, DNS, DHCP, Wi-Fi and VPN. Basic understanding of Windows Server and file and print services. Familiarity with ITIL processes, incident management, SLAs and ITSM tools such as ServiceNow. Excellent communication and customer service skills, with confidence supporting senior and VIP users. Must hold ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

business functions, including those involving their products and services, and ensuring they can continue to operate during a disruption. Working closely with the Crisis Management team, the role develops plans to recover from disruptions and return to normal operations as quickly as possible. Key Responsibilities: Resilience and Continuity … resilience is designed into their products and services. · Provide subject matter expertise on continuity and resilience considerations for supplier onboarding processes, ensuring appropriate risk management throughout the supply chain. · Work with product owners and critical process owners to quantify, document, and report on resilience metrics. · Design scenarios ...

Domain-Driven Design (DDD) principles to create scalable and maintainable solutions. Contribute to technical design decisions and solution architecture discussions. Support software lifecycle management, releases, and ongoing maintenance activities. DevOps & Containerisation Build, maintain, and improve containerised deployment solutions using Docker. Support Kubernetes deployments and associated tooling. Automate operational … modernisation initiatives to ensure platforms remain supported, secure, and aligned with current best practices. Implement security improvements based on audit findings and threat assessments. Incident Management & Operational Support Investigate production incidents across infrastructure, application, and deployment layers. Perform root cause analysis and implement preventative measures. Coordinate resolution activities ...

mentoring IT support colleagues. Good knowledge of Microsoft 365, Entra ID and Windows desktop environments. Experience with IT ticketing or ITSM platforms and incident management processes. Excellent organisation, prioritisation and problem-solving skills. Strong communication skills and a customer-focused approach. Confidence managing escalations and working with stakeholders ...

configuration Proven experience managing Drupal upgrades, security patching, regression testing, deployments and rollback procedures Experience maintaining secure and resilient web services, including monitoring, logging, incident management, performance optimisation and backups Practical understanding of WCAG 2.2 AA, accessible HTML, keyboard navigation and screen reader compatibility Experience with Git, pull … requests, code reviews, CI/CD pipelines and automated testing Experience integrating REST APIs and third-party web services Understanding of web security, vulnerability management, access controls and secure development practices Experience working within Agile delivery teams, managing technical backlogs, estimates and dependencies Strong communication skills and the ability ...

Power Systems Previous experience within a managed services, infrastructure support or technical operations environment Experience supporting and monitoring enterprise infrastructure Good understanding of incident management, SLAs and escalation processes Experience working directly with clients and communicating technical issues clearly Comfortable working within maintenance windows and an on-call … replication and disaster recovery Networking and firewall technologies ITSM platforms such as ServiceNow or Autotask Hosted datacentre or multi-client environments ITIL/service management processes Infrastructure monitoring and alerting tools Microsoft 365, SharePoint or Power Automate Immediate start — interviews taking place ASAP. ...

short notice. Essential Job Duties and Responsibilities: Resolve technical queries escalating from field maintenance, projects, internal resolver groups and customers. Proactively manage the 'Incident Management' queue systems ensuring that all tickets are picked up within a timely manner and resolved within KPI.As part of troubleshooting, you will … required to escalate identified bugs and issues to engineering using JIRA.Manage the monthly security and application patching to 'Front End Devices' through Patch Management tooling and processes for Windows and Unix environments whilst looking at continuous improvements to the process (Preferably using Ivanti EPM).Support the Linux patching process ...

University. Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues. Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate. Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies. Help ensure … environment. A good understanding of Microsoft 365 and modern workplace technologies. Experience supporting classroom, meeting room, audiovisual or collaboration technologies. Knowledge of service desk, incident management and support processes. Strong communication and interpersonal skills, with the ability to explain technical issues clearly to a range of users. Good ...

University. Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues. Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate. Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies. Help ensure … environment. A good understanding of Microsoft 365 and modern workplace technologies. Experience supporting classroom, meeting room, audiovisual or collaboration technologies. Knowledge of service desk, incident management and support processes. Strong communication and interpersonal skills, with the ability to explain technical issues clearly to a range of users. Good ...

Linux workloads on VMware or comparable virtualisation platforms. Contribute to infrastructure upgrades, obsolescence remediation, automation and service transition. Maintain technical documentation and follow established incident, problem, change and configuration management processes. Work collaboratively with infrastructure, networking, storage, security and application teams to resolve complex technical issues. Essential Skills … auditing. Practical experience with Veritas Cluster Server and/or Red Hat Resilient Storage/GFS2 . Knowledge of enterprise file systems and volume management, including VXFS, ZFS, XFS and LVM. Experience with enterprise storage replication and disaster recovery, ideally SRDF and STAR. Familiarity with VMware virtualisation, LDAP, CyberArk ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

prioritise, and manage support tickets in accordance with Service Level Agreements (SLAs). Troubleshoot and resolve first-line technical issues using the company's incident management application Escalate calls to the Desktop Team and/or Infrastructure Team when needed Complete company-provided training to be fully equipped ...

environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. … Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer ...

environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. … Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As an Operational Technology Configuration Manager at National Highways, you will play … will also help develop our in-house expertise, improve processes and build knowledge for the future, including supporting the configuration of advanced traffic management systems and site data design. This is a hybrid role, requiring two days per week in the office, and can be based at any National ...

teams to ensure secure network design and operation Educate and support colleagues on cyber security best practices and emerging threats Participate in incident management and continual security improvement initiatives Some of the technologies and platforms you may be working with include: Cisco Firewalls Cisco Routers Cisco Switches Juniper … Platforms SIEM Solutions IDS/IPS Vulnerability Management Tools Penetration Testing Tools Computer Forensic Tools ISO27001 Compliance ITIL GDPR Qualifications and requirements for the Cyber Security Engineer: Minimum 5 years' experience designing and managing secure enterprise networks Strong experience with Cisco Firewalls, Routers and Switches Experience with Juniper networking ...