51 to 75 of 136 Incident Management Jobs in the South East

Identity and Access Management Manager, Hybrid Working, Occasional trips to the office Reporting into the CISO, the purpose of this role is to lead the delivery and continuous improvement of the Identity and Access Management capability, ensuring robust governance, effective controls and secure access to information and systems. … actions. Identify new and emerging technologies. Experience Required - Extensive IAM experience including Joiner-Mover-Leaver process design and improvement. Strong understand of Privileged Access Management and Security Information and Event Management (SIEM) platforms. Experience of logging and monitoring solutions Further technical skills to include - SQL, incident management ...

generating detailed reports for internal and client review Acting as the main point of contact for the customer on service delivery and performance Managing incident, problem and change management processes in line with ITIL best practice Coordinating with internal infrastructure, development and support teams to resolve issues … Sole National with active DV Clearance Strong experience in IT service delivery, IT operations or client-facing IT roles Strong understanding of IT service management frameworks, ITIL v3 or v4 certification preferred Experience with ITSM tools such as ServiceNow, Jira Service Management or CA Service Desk Excellent communication ...

have moved more into a Service Delivery/Project Manager capacity. Looking after 3 data centres, you will be responsible for: Customer service delivery Incident management Project management Infrastructure future planning/strategy Vendor management As the IT Operations Manager, you will liaise with ...

culture of innovation and best practice, and provide regular reporting on progress, outcomes, and continuous improvement activities. Key Duties Include Responsible for the management of continual improvement and innovation processes aligned with industry best practices, corporate innovation frameworks, and contractual requirements. Establish and maintain the continual improvement and innovation … framework in accordance with the ITIL Continual Improvement Model. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management, and incident management to identify areas for improvement and propose actionable solutions. Analyse operational data, trends, incidents, service reports, and stakeholder feedback to identify opportunities ...

post holder will support the Trust in meeting its statutory, regulatory and organisational Information Governance obligations, including Data Protection, Freedom of Information, DPIAs, incident management, auditing and confidentiality and information sharing requirements. Working as part of a busy and responsive team, the successful candidate will provide advice … guidance to staff across the Trust, support the management of information governance enquiries and requests, and contribute to the continuous improvement of information governance processes and compliance. This role would suit an individual with previous experience of working within a Information Governance environment, who has excellent organisational skills, attention ...

Manager to lead the delivery, support, and continuous improvement of critical banking applications. This hands-on leadership role combines application development, operational support, vendor management, project delivery, and team leadership, ensuring secure, reliable, and compliant technology services across core banking platforms and business applications. Client Details A financial services … based in London. Description Lead the design, development, implementation, integration, and ongoing support of business-critical applications. Oversee core banking platform environments, including patch management, environment refreshes, and operational support. Provide fix-on-fail support for core banking and associated infrastructure platforms. Manage application development projects, enhancements, and change ...

commercially effective payment services while leading a small technical team and delivering key business initiatives. Payment Processing Expertise, Fintech Knowledge, Technical Architecture, Vendor Management PCI DSS & P2PE Compliance, Mobile Application Management, Loyalty Platform Management, Commercial Awareness Key Responsibilities Payment Platform Ownership * Own the end-to-end payment … Maintain operational procedures, technical documentation, and support models. * Ensure compliance with industry standards, including PCI DSS and P2PE requirements. Team Leadership Project and Change Management * Lead the delivery of payment-related projects and strategic initiatives. * Coordinate internal stakeholders, suppliers, and business teams to deliver successful outcomes. * Manage project plans ...

cybersecurity and emerging trends. Promote a strong culture of infrastructure resilience, cybersecurity awareness and accountability. Infrastructure & IT Operations Lead the design, implementation and ongoing management of IT infrastructure, networks and core systems. Ensure high availability, performance, resilience and reliability of critical technology services. Oversee IT service delivery, incident management and operational support. Develop and maintain robust disaster recovery and business continuity capabilities. Establish and maintain effective IT policies, standards, procedures and operational controls. Cybersecurity, Risk & Compliance Own and develop the organisation's cybersecurity strategy. Protect information assets and ensure appropriate security controls are implemented and maintained. ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.Key Responsibilities:o Plan and execute … Manage network support cases to enable fast resolution that exceeds our customers’ expectations.o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

Operational, and Technology settings, can communicate clearly with non-technical stakeholders, set priorities amid competing demands, and drive constant process improvement. Key Responsibilities Stakeholder Management & Business Transformation Build trusted relationships with business leaders and stakeholders across the organization - using structured discovery and probing questions to fully understand their priorities … business. Own application performance tuning and capacity planning across the corporate applications estate, ensuring systems remain fast, stable, and reliable at scale. Establish clear incident management, escalation, and post-incident review processes for corporate systems. Track, analyse, and act on platform performance and reliability metrics, reporting ...

status: Inside IR35 (Umbrella) Windows Engineer Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks. Responsible for maintaining a good working knowledge of the business IT environment. Planning … line with agreed SLAs, following escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify ...

/Exchange Online Exchange Server SMTP Routing Mail Flow Architecture Hands-on knowledge of SPF, DKIM, DMARC, and email fraud prevention. Experience in security incident investigation and remediation. Strong understanding of malware analysis and advanced email threats. Familiarity with SIEM platforms such as Splunk, Microsoft Sentinel, or QRadar. Knowledge … scripting/automation using PowerShell or Python is desirable. Strong analytical and troubleshooting skills. Stakeholder management and communication skills. Incident management and problem-solving capability. Ability to work in a high-pressure operational environment. Excellent documentation and knowledge-sharing skills. Security Clearance (Preferred) SC Cleared ...

Exchange Server o SMTP Routing o Mail Flow Architecture • Hands-on knowledge of SPF, DKIM, DMARC, and email fraud prevention. • Experience in security incident investigation and remediation. • Strong understanding of malware analysis and advanced email threats. • Familiarity with SIEM platforms such as Splunk, Microsoft Sentinel, or QRadar. • Knowledge … scripting/automation using PowerShell or Python is desirable. Key Competencies • Strong analytical and troubleshooting skills. • Stakeholder management and communication skills. • Incident management and problem-solving capability. • Ability to work in a high-pressure operational environment. • Excellent documentation and knowledge-sharing skills. Security Clearance (Preferred) • SC Cleared ...

breaking down scope, estimating effort and managing team capacity. Run Agile ceremonies, act as Scrum Master and ensure accurate task tracking in project-management tools. Mentor engineers and support their technical growth and day-to-day execution. Partner with product and stakeholders to review requirements, provide technical input … Master experience or certification is considered an asset. Ability to analyse BRDs/PRDs and translate them into clear technical designs. Experience in people management, or demonstrated readiness to take on line-management responsibilities. Experience with third-line support, incident management and issue escalation. Strong stakeholder ...

Identity and Access Management Manager, Hybrid Working (Offices in London or Buckinghamshire and required to visit once a month) Salary likely to be c £ 75000 + bonus + benefits. Reporting into the CISO, the purpose of this role is to lead the delivery and continuous improvement of the Identity … Access Management capability, ensuring robust governance, effective controls and secure access to information and systems. You will develop the IAM strategy, supporting risk and compliance activities, delivering the IAM roadmap and partnering with stakeholders to strengthen security and operational resilience. Key Accountabilities Include - Further develop and implement the companies ...

cost control. Oversee resource planning, allocation and demand management. Drive continuous improvement initiatives to enhance service quality, efficiency and customer outcomes. Customer & Stakeholder Management Act as a trusted partner to MOD customers and senior programme stakeholders. Lead customer engagement activities and ensure high levels of customer satisfaction. Manage escalations … successful resolution. Identify opportunities to strengthen customer relationships and support future growth. Governance, Risk & Compliance Ensure compliance with contractual, regulatory and security requirements. Lead incident management activities, including reporting and root cause analysis. Support information assurance, security governance and data handling requirements. Maintain alignment with Defence Security Policy ...

represent EMEA Operations with Executive Leadership, the Board, investors, and key customers. Liaise regularly with the VP Operations NAM counterpart to align standards, share incident learnings and best practice, and ensure a consistent global operating model for customers. Liaise with Development (design & construction) and Operations Engineering (standards, field engineering … Center Operations – EMEA Sites Own 24x7 critical operations across current EMEA sites, with accountability for uptime, availability, safety, and SLA performance, including critical environment management (electrical, mechanical, cooling, controls) and lifecycle management of critical assets. Implement and govern operational standards, SOPs/MOPs/EOPs, maintenance and change ...

with Cyber Security, Service Operations, Application Support, and Cloud teams to deliver resilient and secure technology solutions that support business objectives. Key Responsibilities Infrastructure Management Design, deploy, and maintain enterprise infrastructure solutions. Administer physical and virtual server environments. Manage infrastructure performance, availability, capacity, and lifecycle activities. Implement and maintain … manage infrastructure-as-code and automation solutions where applicable. Security & Compliance Ensure infrastructure complies with security policies and regulatory requirements. Support identity and access management controls. Work with Cyber Security teams to remediate vulnerabilities and risks. Maintain secure configurations across infrastructure platforms. Participate in audit and compliance activities. Monitoring ...

strategy is deliverable, and play a pivotal role in ensuring the function has a reputation for reliability, responsiveness, and disciplined execution. Key Responsibilities Stakeholder Management & Business Transformation Build trusted relationships with business leaders and stakeholders across the organization - using structured discovery and probing questions to fully understand their priorities … business. Own application performance tuning and capacity planning across the corporate applications estate, ensuring systems remain fast, stable, and reliable at scale. Establish clear incident management, escalation, and post-incident review processes for corporate systems. Configuration Discipline & Platform Governance • Champion a configuration-first approach on hosted SaaS ...

Developing the information security plans and policies for NSSLGlobal and Customers working with Security Management and Compliance functions to embed security management plans into operational practice Implementing protections and solutions to ensure and enforce the information security plans and policies Monitoring and collating information from monitoring tools … testing for vulnerabilities and recommending improvements. To participate and support all internal IT & Engineering teams including providing advice and expertise on the design and management of internal, customer and global networks from a cybersecurity perspective. Creating documentation around policies, procedures and events. Who we are: NSSLGlobal Group ...

with the many local and global Product Owners whose products are upstream and downstream of your own, helping to design for change and address incident management too.Connect to your skills and professional experience The ideal candidate for this role will have already gained proven previous experience supporting … Event ReasonsRole-Based Permissions (RBP) Time OffGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) is also beneficial but not essential.Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.People first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such ...

service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting … Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration ...

issues. Drive Continuous Service Improvement (CSI) initiatives. Identify service risks, efficiencies and opportunities for account growth. About You 5+ years' experience in Service Delivery Management/Leadership across multiple clients. Strong knowledge of SLAs, incident management, ITIL and service governance . Experience working within cloud/modern … environments . Experience with ITSM/PSA platforms such as ServiceNow or Remedy . Excellent communication and stakeholder management skills. Calm under pressure, highly organised and commercially aware. A minimum of a 2.1 or above in an IT/Tech related degree Existing or eligibility for UK Government ...

GB## **About the job you’re considering**Our SAP Packaged Based Solutions Practice team supports and implements SAP Tax and Revenue Management (TRM) solutions to our public sector client, which is the largest implementation of its kind globally. We are a dynamic and fast-moving business unit, with … skills and experience*** Experience delivering and supporting SAP solutions within complex, high-volume environments, with exposure to platforms such as PSCD, Tax and Revenue Management (TRM), IS-U, FI-CA, BRIM, or related industry solutions.* A strong consulting background, with the ability to develop trusted client relationships, influence stakeholders ...

automation scripts and tooling to reduce manual intervention. Assist with infrastructure-as-code implementations to ensure repeatable and consistent deployments. Contribute to configuration management and deployment processes Monitoring and operational reliability: Assist in maintaining monitoring and alerting systems to improve service visibility. Support incident management and resolution ...