626 to 650 of 1,254 Incident Management Jobs in the UK

with the many local and global Product Owners whose products are upstream and downstream of your own, helping to design for change and address incident management too. Connect to your skills and professional experience The ideal candidate for this role, will have already gained three to five years … Event ReasonsRole-Based Permissions (RBP) Time OffGlobal BenefitsKnowledge of additional SuccessFactors modules (Performance, Compensation, Succession) also beneficial but not essential. Support & Service ManagementChange Management preferably with an understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling ...

degreeExperience within Financial ServicesData covers a wide array of business functions and competencies varying from strategy and enterprise data architecture to implementing sound data management practices all the way to coding predictive data models and creating data insights and business dashboards. We believe in having a team with … looking for candidates that have experience in one or more of the following to complement our data team:Project and change management experience and the ability to both shape and deliver data programmesManaging critical data elements for regulatory reporting (data definition, data lineage, data quality monitoring, data quality incident ...

circumstance this may be multiple Data Centres and/or may include some Campus locations). The role is focused on the coordination and management of a team of 4+ local DC operations engineers working on rotated 24/7 shifts, as well as assisting in remote management … client, Service Delivery Manager and Data Centre Manager to improve the operational systems, processes, and procedures in support of enhanced service deliverables and management reporting. What you’ll be doing as our Data Centre Team Leader: Below is a non-exhaustive list of key responsibilities of both ...

serve as the highest level of escalation for complex platform-related issues. The successful candidate should possess outstanding problem-solving capabilities, strong stakeholder management skills, and the ability to influence technical decision-making across multiple teams. Experience within large banking or highly regulated organizations is strongly preferred. In this … supporting multiple IBM and Broadcom (CA) products. Deep understanding of z/OS system internals, performance tuning, and problem determination. Experience in enterprise change management and production support environments. Strong stakeholder management and leadership skills. Exceptional analytical, troubleshooting, and decision-making abilities. Excellent written, verbal, and presentation skills. ...

modeling, use case creation, and defining precise acceptance criteria/test strategies within Scrum and Kanban frameworks. Leadership & Team Development: Direct experience in line management (conducting 1:1s, performance reviews, development plans) or formal mentoring, with a passion for coaching BSAs and driving analytical best practices. Stakeholder Management … Influence: Act as a trusted technical advisor in direct client discussions, validating change requests, communicating complex solution designs, and ensuring quality expectations are met. Incident Management & Continuous Improvement: Participate actively in agile ceremonies, lead post‐incident reviews for complex delivery issues, and optimise existing system capabilities ...

controlled vocabularies and data quality controls. The role will work across R&D, Global Supply Chain, Regulatory and Quality organisations to establish sustainable data management practices that support SPQS deployment, digital transformation initiatives and long-term operational readiness.This role will provide YOU the opportunity to lead key activities … assets across R&D, GSC, Regulatory and Quality.Establish and maintain metadata standards, controlled vocabularies, business definitions and reference data structures supporting SPQS.Drive data quality management processes, issue resolution and continuous improvement activities.Support delivery of governed Description and Control data products and future structured submission capabilities.Partner with Domain Owners, Technology ...

service requests with the customer Ensuring clear and effective communication between the client and support teams Delivering excellent customer service through efficient ticket management Providing first-line and second line fixes where possible Escalating incidents appropriately when necessary Managing and prioritising workload queues in line with SLAs Supporting … Experience working within an IT support or service desk environment Experience providing guidance or informal leadership to team members Familiarity with ticketing systems and incident management processes Technical Skills (Desirable) Experience in some of the following is beneficial (not all required): Azure or AWS cloud Windows Desktop configuration ...

leadership role focused on ensuring the availability, performance, security, and continuous improvement of high-availability OT platforms. The successful candidate will be responsible for incident management, fault recovery, service delivery, vulnerability remediation, workforce planning, and the ongoing development of technical support teams. You will work closely with operational … aligned to business and regulatory requirements. What You'll Be Doing Lead the operational support and maintenance of critical OT platforms and services. Manage incident response activities, fault diagnosis, service restoration, and root cause analysis. Ensure operational resilience across high-availability environments, supporting business continuity and recovery activities. Oversee ...

assist in performance tuning and fault findingPartner with development teams to improve services through rigorous testing and release proceduresParticipate in system design consulting, platform management, and capacity planningCreate sustainable systems and services through automation and upliftsBalance feature development speed and reliability with well-defined service level objectivesHave … observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch).Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems.Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross ...

discovery, fit-gap, architecture, and blueprinting for Oracle B2C Service Cloud solutions aligned to business objectives and scalability needs.Design end-to-end solutions covering incident management, agent desktop and Browser UI, customer portal, knowledge management, analytics, workflows, business rules, and integrations.Translate complex requirements into functional designs, technical … specifications, data models, interface designs, and deployment approaches.Provide design governance for security, profiles and permissions, custom objects, performance, data retention, environment management, and operational support.Own architecture across multiple service workstreams and advise client leadership on roadmap and modernization priorities.Development, Customization, and IntegrationDesign and develop Custom Processes and Event Handlers ...

discovery, fit-gap, architecture, and blueprinting for Oracle B2C Service Cloud solutions aligned to business objectives and scalability needs.Design end-to-end solutions covering incident management, agent desktop and Browser UI, customer portal, knowledge management, analytics, workflows, business rules, and integrations.Translate complex requirements into functional designs, technical … specifications, data models, interface designs, and deployment approaches.Provide design governance for security, profiles and permissions, custom objects, performance, data retention, environment management, and operational support.Own architecture across multiple service workstreams and advise client leadership on roadmap and modernization priorities.Development, Customization, and IntegrationDesign and develop Custom Processes and Event Handlers ...

your role will include the following:OwnershipAct as the technical and functional lead for the linux-based, SAP ECC6 environmentProvide SAP support activities including incident management, root cause analysis, and system improvementsProvide guidance across SAP modules such as FI/CO, MM, SD, PP, or other relevant areasEnsure … other business systemsProject Delivery & TransformationSupport ERP-related projects, including upgrades, enhancements, and system integrationsWork with stakeholders to translate business requirements into technical solutionsEnsure effective incident, problem, and change management processes are in placePromote knowledge sharing and maintain system documentation and support proceduresVendor & Stakeholder ManagementManage relationships with SAP partners ...

root cause analysis. Design and implement monitoring, alerting and operational tooling to improve service reliability. Develop automation, scripts and tooling to streamline infrastructure management and reduce manual effort. Support cloud migration initiatives and modernisation projects. Collaborate with software engineers, architects, cyber security specialists and third‐party suppliers to deliver … monitoring solutions. Cloud security best practices, including RBAC, Key Vault, Defender and vulnerability management. Experience supporting enterprise infrastructure and business‐critical applications. Strong troubleshooting, incident management and problem‐solving skills. Excellent communication skills with the ability to collaborate across technical and non‐technical teams. Desirable Experience Experience working ...

patch verification2. Backup & Restore Operations Daily monitoring of Azure Backup jobs (VMs, PaaS-supported workloads)Backup validation, restore testing, and failure remediation3. Monitoring & Alert Management Proactive monitoring using Azure Monitor, Log Analytics, AlertsAvailability, performance, and capacity monitoringAlert tuning and noise reduction4. Basic Automation PowerShell/Azure CLI/Python … scripts for routine operational tasksAutomation of health checks, reports, and repetitive activities5. Weekly/Monthly Data Management Capacity utilization reports (compute, storage, backup)Monthly operational dashboards and health reports6. Incident & Troubleshooting Troubleshooting Azure compute, network, storage, and PaaS servicesSupport for AVS and Azure Stack HCI platforms7. Knowledge Management ...

Lead Software Engineer at JPMorganChase within the AI and Machine Learning Platform team, you will build and scale AI infrastructure that modernizes traditional infrastructure management and site reliability engineering through applied AI. You will own the reliability, performance, and cost-efficiency of the large language model inference platform … production at scale, with deep instrumentation and strong operational rigor. You will partner across engineering to deliver secure software, improve stability, and lead incident response and continuous improvement.Job responsibilitiesDesign, develop, troubleshoot, and deliver secure, high-quality production software and services for AI infrastructureBuild backend services and APIs that enable ...

liaison between global Information Security and the CNA Hardy IT and business teams, embedding security into core business processes and decision-making. Risk & Threat Management: Identify emerging vulnerabilities, assess risk impacts, and drive effective mitigation strategies in collaboration with global security leadership. Security Operations & Incident Management: Oversee … leadership, regulators, and enterprise risk functions. What We’re Looking For:Deep Information Security Expertise: Strong technical knowledge across information security domains including risk management, security operations, and incident response. Regulatory & Compliance Knowledge: Expert understanding of security regulations, frameworks, and internal controls, particularly within complex, regulated environments. Leadership ...

environment consisting of virtual desktops. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory, Remote Access assistance and hardware issues.Role Overview:Deliver 24x5 on-site and remote support to approximately 2,000 global users … with Level 2 and Level 3 internal teams, external partners, and vendors to resolve complex incidents;Provide end-to-end hardware support, including inventory management and equipment procurement as required;Develop and maintain knowledge base articles and runbooks related to support processes, system changes, and operating procedures;Ensure effective ...

configuration, administration, maintenance, monitoring, and modernization of storage platforms supporting IBM z/OS environments. The successful candidate will oversee all aspects of storage management, including disk and tape storage, backup and recovery, disaster recovery, storage capacity planning, replication technologies, and storage software lifecycle management. The role also involves … aspects of mainframe disk and storage administration, including installation, removal, upgrades, updates, provisioning, restoration, and ongoing support. Perform daily operational activities, including health checks, incident management, monitoring, and issue resolution. Plan and implement storage capacity expansions and infrastructure changes. Configure, administer, and maintain storage resources supporting databases, VSAM ...

better regulatory decisions and build greater cohesion across our broad financial services remit. Significant improvements in digital enablement, business intelligence, market data and information management maturity are all being pursued to maintain our position as a world leader in financial services regulation. In March 2025, the FCA launched … recover from disruption, failure, or exploitation. The role brings together operational resilience, infrastructure governance, supplier oversight, and enterprise technology and AI‐specific vulnerability management, ensuring that both traditional infrastructure and AI‐enabled systems are designed, operated, and governed to remain safe, dependable, and trustworthy under stress. Working in close ...

issues. Drive Continuous Service Improvement (CSI) initiatives. Identify service risks, efficiencies and opportunities for account growth. About You 5+ years' experience in Service Delivery Management/Leadership across multiple clients. Strong knowledge of SLAs, incident management, ITIL and service governance . Experience working within cloud/modern … environments . Experience with ITSM/PSA platforms such as ServiceNow or Remedy . Excellent communication and stakeholder management skills. Calm under pressure, highly organised and commercially aware. A minimum of a 2.1 or above in an IT/Tech related degree Existing or eligibility for UK Government ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution.**Responsibilities … mechanisms required for safe AI workflows* Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance**Requirements*** 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

hardware, network, servers, voice and data.To work within a team and provide first line ICT support services within the Trust using ITIL processes of Incident Management, Service Requests and an understanding of Problem and Change Management. Day to day working with a computerised telephone call handling system … equivalent computing qualification or relevant customer service-related experience in a technical environment Skills Essential Able to prioritise workload Understanding of ITIL principles. incident, problem, and request management processes Experience Essential Experience providing 1st and 2nd line IT support to end users Experience using ticketing systems such ...

support on a rotational basis;Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex … incidents;Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;Proactively automate common tasks to improve efficiency and increase productivity;Collaborate with internal and external teams to develop strategic solutions;Perform related duties & responsibilities as requested.Required Qualifications:Detailed knowledge ...

hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...