21 of 21 Incident Management Jobs in the East of England

Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM), tools, and frameworks within their Product (including Supplier teams) and ensuring consistency of service integration practices with other Platforms and Products. Primarily reporting to the Product Lead … playbooks, training materials, governance frameworks, KPIs dashboards, etc.) to deploy the following key processes (in close collaboration with the Supplier team) and ensure their smooth execution: 1. Service Integration Management - Oversee IT service management processes across workplace products. Key areas include: • Incident Management: Manage and resolve incidents to reduce business disruptions. • Major Incident Management: This role additionally operates on-call within scheduled roster as a major incident manager for all IT incident escalations in and out of hours. Full training and tooling will be given to support this work. • Problem Management: Prevent recurring incidents to enhance system stability. • Service Continuity, Design, and Transition: Ensure service availability and oversee the lifecycle More ❯

using a diverse security toolset and the successful applicant will build extensive experience in all areas of cyber security. Daily tasks will involve the following: • Endpoint monitoring and analysis. • Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. • Monitor and administer Security Information and Event Management (SIEM). • Malware analysis and forensics …/differentiation of intrusion attempts and false positives. • Investigation tracking and threat resolution. • Vulnerability identification & mitigation/remediation. • Compose security alert notifications. • Help develop cyber security process & procedures. • Advise incident responders & other teams on threat. • Triage security events and incidents apply containment and mitigation/remediation strategies. • Generate reports and document security incidents/events. • Proactively monitoring the performance … of computer forensics; legal, government and jurisprudence as they relate to cybersecurity; operating systems; and methods for intelligence gathering and sharing • Knowledge of Cloud computing, computer network defence, identity management, incident management and network security. • Significant experience within a SOC environment. • Incident response experience • Qualification/Certification in Cyber Security Desirable • IT Qualifications/Certifications such More ❯

SOC) services. In this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager with proven experience in monitoring and … analysing security threats for multiple customers.You will oversee and mentor a skilled team of analysts, fostering a culture of continuous learning, champion best practices in threat detection and incident management, and play a key role in safeguarding our organisation’s digital environment. Communications with key business partners is key regarding risks, threats and SOC performance. Familiarity with NIST … Cybersecurity, MITRE ATT&CK, Splunk, Sentinel and ISO27001 is vital What you will be doing: Lead, mentor, and develop SOC analysts and incident responders. Provide technical direction, conduct performance reviews, and foster continuous improvement. Oversee full lifecycle of security incidents from detection to resolution. Ensure compliance with SLAs and escalation protocols. Maintain and enhance incident response plans and More ❯

and optimise SIEM and SOAR platforms (Splunk, Sentinel, Elastic) to enhance detection and automation capabilities. Drive continuous improvement through ITIL-aligned processes and adherence to CREST standards. Oversee vulnerability management, threat intelligence, and incident response plans. Communicate security posture, risks, and incident outcomes clearly to senior stakeholders. Ensure operational readiness and contribute to maintaining industry accreditations. Have … to bring a number of the following to this SOC Operations Manager role: Proven experience leading SOC operations in a 24×7 or multi-client environment. Strong background in incident management, threat detection, and escalation processes. Technical depth across SIEM/SOAR tooling, preferably Splunk or Microsoft Sentinel. A passion for developing teams — coaching analysts and building collaborative More ❯

your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams. What you will do Respond to incidents logged in the Incident Management system and provide end users with a technical solution. Provide a point of technical escalation and expertise. Resolving technical issues escalated from 2nd line support Investigating and … Providing solutions to critical technical problems Collaborating with other teams to resolve technical issue Maintain technical accreditations in line with catalogued services. Recommend and deploy changes via the change management process when required. Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. Work with consultants to better understand issues and … complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we expect of you 3-5 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Proven capability in the More ❯

Hands and Feet Support (FSO) role is responsible for executing physical tasks within the data center, supporting remote teams, and ensuring operational continuity through proactive monitoring, hardware handling, and incident response. Shift Pattern: 24x7 Support ? 12-hour rotational shifts Key Responsibilities:- CRU Handling: Assist with Customer Replaceable Unit (CRU) replacements and installations. Cabling & Patch Panel Management: Perform structured … including hardware receipt and dispatch. Engineer Escorting: Escort vendors and engineers within the data center following security protocols. Smart Hands Support: Provide remote hands assistance for hardware troubleshooting, cable management, and device resets. Remote Escort Requests: Respond to and manage remote escort requests from internal teams. First Responder Duties: Act as the initial point of contact for vendor support … via email and telephone. Monitoring: Monitor telephony and email channels for support requests and alerts. Environmental Monitoring: Use native tools to monitor temperature, humidity, and other environmental parameters. Incident Response: Support incident management processes and escalate issues as needed Qualifications & Skills: Basic understanding of data center infrastructure, cabling standards, and cooling systems. Experience with Nlyte or similar More ❯

are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations. Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals. Ensure all environments (production … test, and development) are secure, robust, and compliant with Change Management standards. Contribute to our move toward Continuous Delivery , improving speed and quality of change delivery. Work closely with testing teams to ensure rigorous QA and reliable deployments. Act as a key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to … Bring We're looking for someone who's: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building More ❯

are consistently met for critical business systems. Analyse and implement technical enhancements across our broker and insurer policy administration platforms. Partner with IT Operations to maintain system uptime, coordinate incident response, and manage escalations. Collaborate with insurers and data partners (e.g. CDL, OpenGI, Experian, Lexis Nexis) to align new market initiatives with our strategic goals. Ensure all environments (production … test, and development) are secure, robust, and compliant with Change Management standards. Contribute to our move toward Continuous Delivery , improving speed and quality of change delivery. Work closely with testing teams to ensure rigorous QA and reliable deployments. Act as a key contact during critical incidents , coordinating technical responses and managing stakeholder communications. Monitor system health and performance to … Bring We’re looking for someone who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building More ❯

continuous improvement across all infrastructure processes and systems. Ensure infrastructure and data security standards are implemented and maintained, aligning with company and legal requirements. Oversee governance, compliance, and risk management within the IT operations function. Build and manage strong partnerships with key vendors, managed service providers (MSPs), and internal stakeholders. Ensure vendors deliver against agreed SLAs, performance, and cost … build, and operation of the company’s technology infrastructure (networks, servers, cloud environments, data centres, and endpoints). Ensure infrastructure availability, performance, and security meet agreed service levels. Lead incident management processes and ensure rapid, effective response to minimise business disruption. Champion the adoption of modern infrastructure technologies, including cloud platforms and automation tools. Work closely with internal … and external partners to maintain compliance with cyber security standards and frameworks. Implement and oversee vulnerability management, patching, and system hardening programmes. Ensure all systems comply with data protection, privacy, and regulatory standards. Manage key vendor relationships, including Managed Security Service Providers (MSSPs) and Managed Service Providers (MSPs). Negotiate and oversee infrastructure contracts and service agreements to ensure More ❯

understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents in a responsive manner. This may be achieved by physical site visit or remotely by accessing … we want to hear from you. Job description Job responsibilities Identifying, diagnosing and rectifying hardware and software faults, including liaising with suppliers if necessary Using software updates and patches, management consoles for encryption and anti-virus, and multi team liaison Ability to analyse data and determine trends or potential problems and anomalies (e.g. IT Service) Create and provide solutions … incidents and service requests to relevant other support teams based on incoming data from technical and non-technical sources Proactively identifies and resolves data quality issues within IT Service Management tool Provide advice to end-users and colleagues on the specifications of new hardware and software Provide basic user training on peripheral devices for connecting remotely to the Organisational More ❯

to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and handover To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work … configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/background. Experience in multi More ❯

Systems Administrator/Engineer professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value … technical support to scientific users, bridging the gap between research demands and IT infrastructure. Leverage any scientific computing experience to optimize system performance and manage specialized applications. Assist with management of high-performance compute resources, including experience with Slurm, clustering, and related HPC technologies. Work closely with other technical teams and stakeholders to align IT services with organizational needs. … and a high level of customer satisfaction. Utilize ServiceNow for tracking incidents, managing change requests, and ensuring timely resolution of service tickets. Implement and follow IT best practices for incident management, performance monitoring, and network troubleshooting. Manage SSL certificates and configure web servers as needed. Monitor and troubleshoot system performance issues, including understanding the impact of GPUs, networking More ❯

problems related to systems, software, networking, and hardware, providing both remote and on-site assistance. You'll act as a bridge between L1 and L3 support teams, ensuring smooth incident management, effective communication, and timely resolution of technical challenges. Key Responsibilities: Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams. Troubleshoot hardware, software More ❯

issues to relevant teams. Provide technical guidance on best practices for test environment management. Investigate and troubleshoot environment-related issues, coordinating with relevant teams to resolve problems quickly. Implement incident management processes to track and report on environment-related disruptions. Develop and maintain documentation for test environment standards and procedures. What you'll need Good understanding of product More ❯

look after the 2nd and 3rd line issues for this ISP. These tend to be major incidents, and you'll be final point of contact when it comes to incident management such as customer issues/outages but then also implementing process and efficiencies to address the cause of the problem and ensure that similar issues don't … hence the NOC aspect of the role however, you will be also looking after a range of infrastructure solutions so the role is relatively all round. This is a management position rather than technical, but you will need to come in from that technical service provider environment (Telecoms, ISP or MSP) and the best background would likely be from More ❯

00am – 4:00pm Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your team More ❯

regulations including UNECE R.155 and China GB 44495, helping our client deliver secure and compliant vehicles to markets worldwide. You’ll report to the Functional Manager - Product Security Test & Incident Management, and work across test benches and vehicles to execute cybersecurity testing, support homologation, and contribute to the development lifecycle of secure automotive systems. What's on Offer More ❯

in data engineering or data operations. Experience managing or mentoring offshore technical teams. Solid understanding of data pipelines, workflow debugging, and data lineage tracing. Familiarity with stakeholder engagement and incident management. Proactive, hands-on problem solver who thrives in fast-moving environments. More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

Thurs What you will do Investigating and resolving technical issues escalated from 1st line support and providing end users with a technical solution covering some of the below areas: Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup/Restore Rule base and Network Configuration Change … Management Collaborating with 3rd line support to resolve critical issues Maintain technical accreditations in line with catalogued services. Set up and complete scheduled tasks when required. Escalate and work with vendors when needed. Provide handovers to the following shift pattern Raise potential service issues with Problem and Incident Management. Recommend and deploy changes via the change management More ❯