15 of 15 Incident Management Jobs in the East of England

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

strategy. The Director of Service Delivery will be collaborating closely with the Director of Technology and other heads of to oversee their, change, problem, incident and 3rd party suppliers across all technological aspects of the organisation. As this organisation continually invests in its infrastructure, you will have the opportunity … Director of Service Delivery are: - Expert knowledge on all things Service Delivery- Ability to communicate and work closely with senior stakeholders- Proven experience leading incident management, change and problem management- Demonstratable leadership qualities- Want to work in a friendly and flexible work environment Director of Service Delivery ...

role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager with … multiple customers.You will oversee and mentor a skilled team of analysts, fostering a culture of continuous learning, champion best practices in threat detection and incident management, and play a key role in safeguarding our organisation’s digital environment. Communications with key business partners is key regarding risks, threats ...

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software, operating ...

apprentice you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including incident management, problem solving, assisting in maintaining the IT knowledge base and dealing with service requests from clients. You will ensure that all college and workplace … course work associated with the apprenticeship. Responsibilities: To provide technical and service support to IDS clients, using the ITIL principles of Service Operation. Incident Management: Restoration of normal service as soon as possible with minimal disruption to the client and the business. Service Requests: A service request from ...

strong database and OS administration skills, and a deep understanding of system copies, transports, upgrades, and security. They must excel in troubleshooting, monitoring, and incident management, while ensuring compliance and system resilience. Strong soft skills (communication, documentation, teamwork) are as critical as technical expertise. Future-ready engineers should … NetWeaver, S/4HANA, SAP Cloud Connecter, SAP UI5/Fiori Essential - System Copies & Client Administration Refreshing systems, managing clients, transports Transport Management System (TMS) Moving changes across landscapes SAP Kernel Upgrades & Patching Keeping systems secure and updated - Solution Manager (SolMan) - Monitoring, Change Request Management (ChaRM), and EarlyWatch ...

upgrades, and patching Administer HANA DB, Sybase ASE, and other databases with backup, recovery, and performance tuning Conduct system copies, client administration, and transport management Monitor systems and troubleshoot incidents while ensuring compliance and security Collaborate with developers, functional consultants, and infrastructure teams Must-Have Skills: SAP Basis & System … Administration Database Administration & Backup/Recovery OS Knowledge (Linux/Unix/Windows) System Monitoring & Incident Management Transport Management & Kernel Upgrades User & Role Administration Nice-to-Have/Future Skills: Automation & Scripting (Shell, Python, PowerShell) High Availability & Disaster Recovery SAP on Cloud (Azure) & S/4HANA Migration ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the shift engineers, you will be working a 12hr continental shift pattern over a 24/… Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

always maintained to the highest possible standards. You will provide engineering services and guidance in general on property matters affecting the on-going management and development of the Data Centers. As one of the Shift Engineers, you will be working a 12hr continental shift pattern. This is a full … Identifying faults and accurately diagnosing root causes Monitoring and maintaining equipment performance to ensure correct operation of the critical services of the Data Centers Management of site permit process Being the High Voltage Authorized Person & all associated duties including Management of Inspection & Testing programme Management of Fire ...

including budgeting, forecasting, cost tracking, and vendor/contract oversight. Monitor quality, performance metrics, and benefits realisation; implement corrective actions as needed. Stakeholder & Vendor Management Engage CIO/CTO, business unit leaders, Legal, Compliance, Security, and Procurement. Manage third-party vendors, managed services, and integrators; formalise contracts, SLAs … performance reviews. Risk, Issue, Change, and Communications Management Proactively identify risks and implement mitigation strategies; maintain risk appetite alignment with governance. Manage change communications to business units, IT teams, and executive sponsors; prepare training and adoption plans where required. Training & Capability Development Design, implement, and run scalable training programmes ...

resolve 3rd line incidents via Remedy queue Implement remediation activities where service has shortfalls Create and present Feature Release impact (advisory report) to Service Management/Customer (Hardware and Software) What youll need The successful candidate will represent the Evergreen Service as an SME and will be responsible … presenting recommendations to our customers will be a major responsibility of the Evergreen SME role. Other important aspects of the role will focus on incident management, (where the Evergreen SME will be responsible for 3rd line support, incident resolution) and technical consultancy, (this will involve internal ...

environments. Every day brings something new, and you’ll be right at the heart of it: Proactive monitoring of IT systems Helpdesk and incident management Remote and onsite technical support Configuring users, PCs, and servers Router/Firewall setup, configuration & troubleshooting Performing key system checks, including backups ...

secure gateways. Ensure systems are configured in line with security best practices. Monitor for security threats and respond to incidents in line with incident management procedures. Investigate root causes and implement corrective and preventative actions. Conduct regular vulnerability scanning, risk assessments, and remediation activities. Work with stakeholders ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. … tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate ...

company and its clients, incorporating the Data Protection Plan. Represent the Data Protection team at client committees. Investigate, prepare and disseminate data protection Management Information within the company and to clients. Assist with Incident Management. Complete required Data Protection Assessments including LIAs, DPIAs (including AI), TRAs, complete RoPAs ...