Incident Management Jobs in the East of England

SC cleared Out of Hours Call Centre/Customer Services/Service Desk Analyst/Call Logger- 1st line Support... Our client are looking for SC cleared Call Centre/Customer Service/Service Desk Analysts The role is an initial 3 month contract with progression of extensions of contract and in the long term... more ▸

SC cleared Out of Hours Call Centre / Customer Services/ Service Desk Analyst / Call Logger- 1st line Support. Office based in Hampton, Peterborough. Our client are looking for sc cleared Call Centre / Customer Service/ Service Desk Analysts The role is an initial 3 month contract with progression of extensions of contract and in the long term the client want to take everyone permanent... more ▸

Service Delivery Analyst - BGL Life We have an exciting role within BGL Life to support the business unit in the delivery of a quality service to the business and its customers through proactive engagement with stakeholders and IT teams. You'll be key in providing the delivery of IT services, support, management information and performance reporting ensuring it meets the business, risk and IT executives requirements... more ▸

Job title: Incident Manager Location: Cambridgeshire Contract: 12 months Rate: £600 per day inside ir35 DV security clearance is required for this role Job Description: We are seeking an Incident Manager to develop, manage and oversee the day to day running of the Incident Management processes within the Service Operations... more ▸

You will be reporting directly to the Service Delivery Manager and offers the opportunity not only to undertake the role delivery but also to support ongoing improvement and process development within an ITIL v3 framework Responsibilities: Effective implementation of the Incident Management process for the programme, reporting as required to... more ▸

As a result of continued expansion, an exciting opportunity has become available for an ambitious Endpoint Team Manager to join one of the largest NHS organisations in Bedfordshire. Role: Endpoint Team Manager - The Endpoint Team Manager is a key member of the Service and Endpoint team. The role is Responsible for the management and delivery of operational services to the Trust, ensuring the endpoint function... more ▸

Brook Street Recruitment Agency are looking for an Out of Hours Service Desk Analyst/1st line Support Analyst to join a well-established growing IT company based in Peterborough. Are you a University Graduate or College Graduate looking for an entry level role into the IT world? Have you been exposed to working unsociable hours within a call centre environment wanting to start your career but... more ▸

GTS has a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough. Service Desk Analyst - 1st line - SC Clearance Holding SC Clearance for this role is a requirement. Shift Available - 0700-2000 Mon - Sun (7.5hrs in that timeframe) working 5 days on and 2 days off. Contracts min 3 months - temporary plus extension and permanent opportunities. Answering incoming contacts from customers and... more ▸

Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts Office based in Hampton, Peterborough. You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Contracts min 6 months. Ideal Technology / experience: Ivanti, ServiceNow, O365 administration, AD, Comptia... more ▸

You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off. Contracts min 6 months. Ideal Technology/experience: Ivanti, ServiceNow, O365 administration,... more ▸

Our global market leading client is looking to recruit an IT Infrastructure Engineer, responsible for design, implementation and support duties. You will work with on-prem and cloud technology including Citrix, VMware, Storage, Cloud Azure. Duties; Level 3 Support, Design & Implementation. Server Management, including VMware, Citrix, Virtualisation, Active Directory, Group Policy, Domain Name System (DNS), File/Print Servers,... more ▸

On premise role - Competitive Salary + Excellent Benefits Our client is a large and highly successful Managed Services Provider who require a Technical Services Manager to lead and manage the day to day activities of the Technical Services, Service Desk, Client Application Management and Incident Management Teams embedded within a major client. The team perform 1st, 2nd and 3rd line... more ▸

Provide project engineering * IT asset management * Resolve incidents through problem management * Provide 2nd line technical support Key technical skills required (Not essential) * Azure * CompTIA A+/Network+ * MCP * ITIL 3/4 * Customer Services NVQ or equivalent * Hyper V/VMware * LAN/WAN * Cloud * Hardware/software support This would be a great position... more ▸

The perfect opportunity for a 2nd line Applications and cloud engineer to join a blue chip organisation in the Peterborough area. the role is a hybrid position the hours of the role are standard office hours MAIN PURPOSE OF JOB Respond to incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Work... more ▸

Fantastic opportunity for 3rd Line Application Engineer to join a large IT services organisation located in Hampton, Peterborough. Permanent Salary £45,000-65,000 DOE Hours: 7.5 hours a day, Mon-Fri working between the hours of 8:00-18:00 Location: Hybrid role working 2 days from the office and 3 days remotely Knowledge & Experience: Essential *At least three years experience in a similar SLA driven support role *Proven Customer... more ▸

IT Service Delivery Manager Enterprise Contracts Urgent role £45,000 - £70,000 per annum This IS flexible and negotiable for the right candidate 8 12 week temporary contract Immediate start required we can not wait for anyone on any notice Remote based role but with a meeting once a week in either Coventry or Hertford Working for a Print Management and Telecomms provider, we have... more ▸

Fantastic opportunity for 3rd Line Application and Cloud Engineer - NOC to join a large IT services organisation located in Hampton, Peterborough. Permanent Salary £45,000-65,000 DOE Hours: 7.5 hours a day, Mon-Fri working between the hours of 8:00-18:00 Location: Hybrid role working 2 days from the office and 3 days remotely Knowledge & Experience: Essential * At least 3 - 5 years' experience in a similar SLA driven support role... more ▸

Senior Security and Patch Management Engineer - NOC Permanent £30,000 - £40,000 Hampton, Peterborough - Hybrid working 2 days on site per week. 37.5 hours per week, Monday to Friday, between the hours of 09.00-23.00 on a flexible rota. We are looking for an experienced engineer with around 3 years' experience working at a senior level, support with Security and Patch Management. Responding to BAU Security and Patch... more ▸

Windows Server 2012/2012 R2/2016/2019 - Windows Workstation 10/11 - Patch Management - WSUS - SCCM/InTune - SEPM and other mainstream AV solutions (eg Sophos, Kaspersky, etc.) - Experience with troubleshooting (Event Viewer, Log Files, Command Prompt) - Basic networking. Desirable *Security Clearance (SC) advantageous *Any Industry recognised qualifications or certifications an advantage. *... more ▸

A great opportunity for a 2nd Line Engineer - Citrix Working with a Blue chip organisation located in Peterborough position: Perm hours:7.5 hours a day, mon-fri working between the hours of 8:00-18:00 location: Hybrid role working 2 days from the office and 3 days remotely Salary: £30,000-£40,000 depending on technical ability MAIN PURPOSE OF JOB Respond to incidents logged on the Incident Management system and... more ▸

We are a managed IT service provider based in Watford, Hertfordshire and we are looking for an experienced 2nd 3rd line IT support engineer to join our support team. You will become part of dynamic team and will be expected to have solid experience in a IT support role. You will provide IT support to external clients from varied industries. You will be providing support for Windows Servers,... more ▸

IT Process Systems Technician Staff Position Bacton Our client is a leading independent Oil & Gas Company operating in 14 countries across the globe. This opportunity is available in their UK subsidiary which manages onshore and offshore operations in the Southern North Sea. Our clients success relies on a team of dedicated and innovative engineers and technicians who all share a willingness to think and act... more ▸

Consultant Jobs - Senior Network Consultant - Peterborough/London Senior Network Consultant- Hybrid role three days office (Peterborough or London) and two from home. A fantastic opportunity has arisen for a Senior Network Consultant to join a well-established organisation. A SNAPSHOT OF WHAT YOU WILL BE DOING: Configuration, deployment, testing, maintenance, monitoring and trouble resolutions of network components to provide a robust, industry standard communications... more ▸

Responsibilities: Design, build, install, and configure security solutions for on prem and cloud environments Proactively monitor security solutions (SIEM, threat detection and data security (Varonis), endpoint protection, network analytics etc.) for alerts, conducting event analysis, and incident management Document technical standards to meet corporate security policies and industry best practice... more ▸

Here at the world-famous and internationally respected Wellcome Sanger Institute, we have exciting opportunities for a DevOps Engineer and a Senior DevOps Engineer to accelerate the technical delivery of new digital products through automation and adoption of first-class infrastructure technologies. If you are interested in sharing your expertise and technical skill within an Agile team that is actively contributing towards solving real... more ▸