1 to 25 of 93 Incident Management Jobs in the East of England

will act as the primary liaison between our organization and assigned clients, ensuring that all contracted services are executed to the highest standards. Your responsibilities will include overseeing the management of service contracts, coordinating specialised working groups, and providing expert consultation on cybersecurity matters. Additionally, you will be responsible for managing technical escalations and ensuring a prompt response to … security incidents. This role requires a deep understanding of cybersecurity practices, strong client management skills, and the ability to lead cross-functional teams effectively. Proficiency in multiple languages and relevant certifications will further enhance your ability to excel in this role. Key Responsibilities: Serve as the primary point of contact for assigned clients regarding contracted cybersecurity services. Oversee the … management of cybersecurity service contracts, ensuring adherence to budgetary constraints and milestone deadlines. Lead and coordinate working groups, either fully or partially dedicated to assigned clients. Provide expert advice and consultation on cybersecurity matters for clients. Facilitate interaction with commercial teams, business development units, suppliers, and manufacturers involved with assigned clients. Manage technical escalations and coordinate responses to security More ❯

Social network you want to login/join with: Senior Manager, Service Management, Cambridge col-narrow-left Client: arm limited Location: Cambridge, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 02c4cacfb6fa Job Views: 4 Posted: 25.06.2025 Expiry Date: 09.08.2025 col-wide Job Description: Job Description Job Overview: Based in our Bengaluru office … and reporting into Enterprise IT (EIT) Leadership you will lead Arm Service Management office, making sure that IT services are delivered and improved in line with both current and future needs. You will define and lead all aspects of EIT Service Management strategy, ITSM processes and policies, procedures and driving continuous service improvement in service delivery aligned with … Arm’s goals. Responsibilities: Develop and implement the function's strategy in alignment with the overall strategy. Lead, mentor and develop a team of service management professionals encouraging a culture of excellence, successful and continuous improvement. Collaborate with senior leadership and partners across the business to understand and meet their Service Management requirements. Drives the implementation and evolution More ❯

active SC-Clearance and prior experience with a broad range of cybersecurity tools. Key Responsibilities: Working closely with the SOC to implement SIEM technology Automating security workflows to streamline incident response Utilising cloud environments across both Azure and AWS. Assisting with Incident Management Contributing to platform automation and DevOps practices. Utilising XQL queries and databases Key Skills More ❯

and desktop engineers looking for a new role or path in their career. What will you be doing? Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent disruptions to services. Manage the lifecycle of security incidents , from initial detection through to resolution, ensuring incidents are … alerts to identify root causes and take corrective actions. Triage and escalate incidents based on severity, organizational policies, and operational impact, ensuring timely resolution and minimal downtime. Perform initial incident response actions , including containment, mitigation, and support for recovery, working closely with IT and security teams. Collaborate with IT and security teams to investigate and resolve both security and … and minimizing impact on services. Ensure the availability and performance of services, proactively identifying potential issues that could affect users, and collaborating with teams to resolve operational incidents. Maintain incident logs, documentation, and reports , tracking all events and resolutions for auditing, compliance, and continuous improvement purposes. Analyse trends in security threats and vulnerabilities , staying ahead of emerging risks and More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It’s why we’re on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves! We change lives by making it simple … to switch and save money and that’s why good things happen when you meerkat. We’d love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. Ensuring our processes are … love to hear what makes you great for this role. Some of the great things you’ll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support process improvements and More ❯

goals and build wealth, whatever your starting point. Moneybox is growing rapidly, and our technical teams are no exception. We have more users, more accounts, more client money under management, more features, more code, more data, and more team-members than ever before. We’re looking for a Senior Software Engineer to help us handle all of that growth … and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation More ❯

Razor Pages, Blazor, and Telerik Kendo UI Familiarity with Lambda expressions, LINQ, and Razor syntax Knowledge of SSIS, PowerShell, and modern CI/CD practices Understanding of change and incident management environments with strict SLAs Join us in delivering cutting-edge internal solutions that make a difference across our entire organisation. If you're looking for a role More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cybersecurity, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience in first and second line support. Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

local government. To read more about our business area, please visit Corporate Services and Transformation Key Responsibilities: Lead and develop an active Security Operations team focused on threat detection, incident management, and prevention of data breaches or service disruptions. Build and mature the Security Operations Centre (SOC) with a focus on cyber risks, threat intelligence and proactive incident … and advising on appropriate mitigation strategies. Oversee the planning and execution of cyber audits and present findings to senior leadership. Provide expert guidance on malware analysis, secure access, identity management, and digital estate safeguarding. Build strong partnerships across Essex and beyond, working closely with peers, vendors, and regional bodies to stay ahead of emerging threats. Experience Needed: A proven … cyber security trends, threats, tools, and protocols -demonstratable vendor agnostic technical appreciation of both defensive and offensive Cyber Security with focus on Microsoft security competencies. Strong experience in leading incident response, technical investigations, and high-pressure decision-making. Excellent communication skills with the ability to influence and collaborate at all organisational levels. Strategic thinking with a focus on continuous More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

with internal security policies and industry standards (e.g., ISO/IEC 27001/2, PCI-DSS). Conduct supplier risk assessments and third-party due diligence. Support vulnerability assessments, incident investigations, and operational resilience activities. Monitor the effectiveness of security controls to ensure confidentiality, integrity, and availability (CIA). Assist with security certifications and regulatory frameworks including GDPR. Translate … technical risks into clear, business-friendly advice. Stay on-call during scheduled weeks for incident support and response. Requirements Solid understanding of cyber security, governance, and risk management principles. Experience with risk/vulnerability assessments and incident management. Experience first and second line support Strong analytical thinking and attention to detail. Familiarity with compliance frameworks like ISO More ❯

and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer … support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms. User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures. Documentation: Maintain and update IT documentation, including knowledge base articles and user guides. Follow-Up: Conduct follow-up calls More ❯

customer environments and service needs. The TSM will also oversee new customer onboarding, ensuring support teams are prepared without impacting service delivery. Participation in a Duty Manager rota and incident management for P1 incidents is required. This is a full-time, permanent role, potentially home-based in the UK/Ireland or at our Shared Service Centre in … sites and remotely. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service Review Meetings as needed Perform Duty Manager duties and manage P1 incidents as Incident Manager Ensure RCAs are completed, published, and preventative actions are implemented Collaborate with Technical Resource Managers to form support teams based on technical and service needs Assist with customer More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … to ensure accurate charge back to our end clients What we expect from you: Candidates should have expert working knowledge of: IBMi BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external … to ensure accurate charge back to our end clients What we expect from you: Candidates should have expert working knowledge of: IBMi BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯

and resolve Azure-related problems. Qualifications, Skills & Experience: Minimum 2 years experience in a busy service desk environment. Strong knowledge of Microsoft 365, Exchange Online, and Office Suite. Proven incident management and escalation handling skills. Experience with remote administration of workstations, servers, and network devices. Familiarity with Windows server and client operating systems. Solid understanding of network topology More ❯

and task prioritisation. Take ownership of your code from inception to deployment into Production, following a continuous delivery model. Get involved in live incidents as required, following the internal incident management process. Support, coach, and mentor other team members, setting high standards, and continually improving processes. Provide technical support to internal teams and actively share knowledge through documentation More ❯

/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through our powerful ServiceNow … platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team … ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude with More ❯

Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The TSM is expected to participate in a Duty Manager rota and act as Incident Manager for P1 incidents. This is a full-time permanent role, potentially home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from … both on customer sites and remotely. Responsibilities: Support SDMs in managing support services to meet SLAs Participate in Service Review Meetings as organized by SDMs Perform Duty Manager duties & Incident Management for P1 incidents Manage RCAs and ensure preventative actions are implemented Work with Technical Resource Managers to build support teams based on technical and service needs Coordinate … costs and increase gross margin with CSMs & SDMs Manage patching and maintenance schedules Represent client needs at weekly CAB meetings Support presales activities related to tools and software lifecycle management Candidate Skillset: Bachelor's degree or equivalent experience in a relevant field At least 4 years’ experience in managing complex, business-critical technical applications, preferably JD Edwards ERP or More ❯

production estate from both a technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring and automation tooling. Drive automation … and continuous improvement. RESPONSIBILITIES: Proven experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack or Datadog. Experience with cloud More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You ll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You ll More ❯

Duration:Permanent Additional comments: You must either have, or willingness to undertake security clearance Computacenter is looking for an experienced Test Environment Manager who will join our Test & Validation Management team supporting major customers. The role will be UK based to provide support to secure customers. The ideal candidate will have a minimum of 3-4 years' experience in … issues to relevant teams. Provide technical guidance on best practices for test environment management. Investigate and troubleshoot environment-related issues, coordinating with relevant teams to resolve problems quickly. Implement incident management processes to track and report on environment-related disruptions. Develop and maintain documentation for test environment standards and procedures. Working to SLAs and deadlines Prioritising and managing More ❯

Incident Management Engineer Location: Remote Working hours: Monday to Friday (7:30am to 4pm) Salary : £28,000 We have an opportunity for an Incident Management Engineer to join Experis on a permanent basis. You will be working as part of our Employed Consultant team, on site with a multi-national technology company based in Reading. This … multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Role Purpose: An Incident Communications and Coordination Engineer is required to work as part of a collaborative team that serve as an incident management and communications support operation for both external More ❯