26 to 50 of 81 Knowledge Management Jobs in England

integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance … Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical ...

integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance … Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical ...

first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL … experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management ...

first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL … experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management ...

operational excellence, and long‐term client satisfaction. Success in this role requires a leader who can build sustainable, high‐performing teams, secure critical institutional knowledge, identify synergies across platforms and ecosystems, and leverage emerging AI technologies to improve quality, increase development velocity, and accelerate delivery. WHAT … flexing capacity based on business priorities and project demands. Promote continuous learning and career development while building the next generation of technical leaders. Knowledge Management and Sustainability Drive initiatives to embed critical business and technical knowledge across teams, reducing dependency risks and ensuring continuity. Create processes ...

Associate Director, you will provide strategic engineering leadership for the development of scalable and robust AI products, including agentic applications for content authoring, knowledge management, and compliance automation. You will lead a portfolio spanning early research, pre‐clinical, and clinical development, ensuring agentic AI initiatives progress from proof … Agentic AI solutions. Ensuring robust and scalable delivery of AI capabilities (data foundations, infrastructure, MLOps), with a strong focus on quality, traceability, risk management, and governance readiness. Developing and executing short‐ and long‐term strategies for AI engineering and AI data foundations, aligning R&D and Enterprise AI priorities ...

Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central … resolution at the first point of contact where possible and ensuring appropriate escalation where required. Coordinate incident, request and task queues to ensure effective management, timely progression and resolution according to service level agreements and performance standards. Stakeholder and Customer Relationship Management: Build and maintain strong working relationships ...

accommodated. Location: Darlington (Feethams House) only Do you want to be part of a friendly and collaborative team and provide· overall leadership and management of the Service Desk team, including line management responsibility for Service Desk Analysts. If so, then read on! About the Team The Financial Analytics … Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central ...

inclusive culture, supporting professional growth, improving operational practices, and helping the team navigate both technical and organisational challenges. While this is primarily a people management role, we value leaders who remain close to the services they support. You will be actively involved in service management, incident response, problem … practices that improve service quality, operational visibility, and team effectiveness. Encouraging collaborative problem-solving and a culture of continuous improvement across the team. People Management & Team Development Managing and supporting a team of Digital Print Services specialists through regular 1:1s, feedback, coaching, and career development conversations. Supporting performance ...

have experience owning a product backlog and enjoy spending time understanding users before jumping to solutions. You'll likely have: 12–18+ months' Product Management experience with ownership of discovery and prioritisation. Experience conducting user research and translating insights into product decisions. A customer-first mindset with strong problem … interest in AI and an understanding of how AI can enhance user experiences. Nice to have: Enterprise SaaS experience. Experience with search, content management, information governance, records management or knowledge management products. Exposure to AI-enabled product features. What's on Offer? Salary ...

have experience owning a product backlog and enjoy spending time understanding users before jumping to solutions. You'll likely have: 12–18+ months' Product Management experience with ownership of discovery and prioritisation. Experience conducting user research and translating insights into product decisions. A customer-first mindset with strong problem … interest in AI and an understanding of how AI can enhance user experiences. Nice to have: Enterprise SaaS experience. Experience with search, content management, information governance, records management or knowledge management products. Exposure to AI-enabled product features. What's on Offer? Salary ...

programmes for Service Desk analysts (L1/L2) Promote automation and digital tools to reduce manual effort and improve resolution times Create and manage knowledge content (guides, FAQs, learning materials) to improve first-contact resolution Partner with IT teams to identify and implement service improvements and automation opportunities Engage … continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft ...

closely with security and project stakeholders to deliver resilient and secure platform services. Essential Skills & Experience DevOps & Linux Strong Linux administration experience (RedHat environments) Knowledge of RPMs, SELinux, filesystems, user/group management, and system administration Experience with Ansible automation Strong Git knowledge including GitHub, GitHub Actions … code reviews Sound understanding of networking concepts including IP addressing, CIDRs, TCP/IP, and TLS certificates Experience supporting Java applications, JVMs, and process management Nginx administration, particularly as a reverse proxy Performance tuning and capacity management across CPU, memory, and storage Experience with OpenVPN and SSH client ...

closely with security and project stakeholders to deliver resilient and secure platform services. Essential Skills & Experience DevOps & Linux Strong Linux administration experience (RedHat environments) Knowledge of RPMs, SELinux, filesystems, user/group management, and system administration Experience with Ansible automation Strong Git knowledge including GitHub, GitHub Actions … code reviews Sound understanding of networking concepts including IP addressing, CIDRs, TCP/IP, and TLS certificates Experience supporting Java applications, JVMs, and process management Nginx administration, particularly as a reverse proxy Performance tuning and capacity management across CPU, memory, and storage Experience with OpenVPN and SSH client ...

closely with security and project stakeholders to deliver resilient and secure platform services. Essential Skills & Experience DevOps & Linux Strong Linux administration experience (RedHat environments) Knowledge of RPMs, SELinux, filesystems, user/group management, and system administration Experience with Ansible automation Strong Git knowledge including GitHub, GitHub Actions … code reviews Sound understanding of networking concepts including IP addressing, CIDRs, TCP/IP, and TLS certificates Experience supporting Java applications, JVMs, and process management Nginx administration, particularly as a reverse proxy Performance tuning and capacity management across CPU, memory, and storage Experience with OpenVPN and SSH client ...

Description Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Knowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We’re on a mission to be a force … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business activities Strive to maximize personal development and performance … take active part in performance reviews and personal development plans Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Your ...

systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance … take active part in performance reviews and personal development plans Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Your ...

enterprise-scale solutions that improve resilience, efficiency, and user experience. This role demands a strong blend of technical depth, project delivery experience, and stakeholder management, combined with the ability to build and communicate a clear roadmap of priorities and outcomes. We’re looking for pragmatic, hands-on delivery leaders … governance, and human oversight to improve delivery effectiveness across the enterprise. The role is Ipswich based with hybrid working style. The Role: Project & Delivery Management Lead the end-to-end delivery of global infrastructure and technology projects, from initiation through to handover. Develop and maintain project plans, budgets ...

supporting our lawyers in client delivery excellence. The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering. The Practice Solutions team works with our lawyers to identify innovative solutions to support our clients. Through fostering … service delivery, led by Chief Innovation Officer Isabel Parker. The team integrates expertise in technology, data science, research, market intelligence, process excellence, and change management to build practice-relevant solutions. The global Practice Technology Department keeps W&C at the forefront of todays changing legal landscape. We help lawyers ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

multiple agentic AI projects, ideally spanning both industrial and academic environments. Should be comfortable working at the intersection of large language models, symbolic reasoning, knowledge representation, workflow orchestration, evaluation, and full-stack (web) product development. This is a role for someone who can move from research concepts to working … modern agent frameworks and orchestration tools. Develop agentic workflows that go beyond chat, including complex analytical pipelines, multi-step research workflows, tool-using agents, knowledge-grounded agents, and structured decision-support systems. Work with knowledge-based AI architectures, including retrieval-augmented generation, knowledge graphs, symbolic rules, structured ...

increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics … definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service ...