26 to 50 of 72 Knowledge Management Jobs in England

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge Revolution The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain ...

consultancy client are looking for a Wealth Management Subject Matter Expert who combines strong industry knowledge with the ability to create compelling, differentiated RFP responses and propositions. You'll work across their Wealth & Asset Management business, partnering with senior stakeholders, subject matter experts and pursuit teams … understand client needs, shape our story and turn their capabilities into clear, persuasive responses. This is a role for someone who understands the Wealth Management market, its clients and evolving priorities, and can bring structure and commercial thinking to complex opportunities. You'll know how to turn a good ...

adoption of legal technology solutions that improve client collaboration, matter delivery, workflow efficiency and reporting. You will work closely with partners, lawyers, legal operations, knowledge management, IT and clients to gather requirements, build HighQ sites and portals, configure workflows and dashboards, and support technology-enabled legal service delivery. … successful candidate will bring hands-on HighQ administration and solution design experience, strong stakeholder management skills and a practical understanding of legal service delivery. Experience with HighQ, Publisher, forms, workflow automation, permissions, dashboards, Microsoft 365 and wider legal technology platforms would be highly advantageous. Main Responsibilities include: Design, configure ...

solutions. The role is based in London. We generally spend two days per week in the office. Whilst there is no expectation of existing knowledge of tax, we would expect you to develop a degree of domain knowledge over time. What will you need? Deep Technical Expertise: Hands … experience designing, specifying and developing software AI Knowledge: Ability to articulate clearly how generative AI can solve document management, workflow automation, and knowledge management challenges. Proven Track Record: Experience leading and mentoring others Programming Skills: Have heavily used modern object-oriented languages such has C# ...

solutions. The role is based in London. We generally spend two days per week in the office. Whilst there is no expectation of existing knowledge of tax, we would expect you to develop a degree of domain knowledge over time. What will you need? Deep Technical Expertise: Hands … experience designing, specifying and developing software AI Knowledge: Ability to articulate clearly how generative AI can solve document management, workflow automation, and knowledge management challenges. Proven Track Record: Experience leading and mentoring others Programming Skills: Have heavily used modern object-oriented languages such has C# ...

queries. Collaborate with the Support team on resolving complex Microsoft 365-related issues. Automate routine or repetitive tasks to improve operational efficiency. 3. Documentation & Knowledge Management Maintain internal knowledge bases and troubleshooting documentation. Ensure accurate recording of client tenancy configurations and technical notes. Key Requirements Strong client … analytical and troubleshooting skills. Essential Experience Microsoft SharePoint – Advanced understanding of site configurations and permission management. Microsoft Entra ID – Experience with identity and access management and tenant setup. PowerShell – Proficient in scripting and task automation. Desirable Knowledge Microsoft Exchange Online Microsoft Purview Microsoft Teams Microsoft Copilot Benefits ...

cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test and support … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test and support … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

Employee Centre) Role Overview We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations. The successful candidates will work within the delivery team to configure, develop, test … workstreams. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent ...

eyes support for network and server hardware under senior guidance Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting Manage devices via MDM technologies including Intune and Entra ID Accurately log and categorise … with experience of M365 Solid experience building, upgrading and repairing desktop hardware and software Experience of Active Directory, Intune, Entra ID and mobile device management Familiarity with common ticketing, CMDB and knowledge management tools Working knowledge of basic networking and troubleshooting methods Applied understanding of security ...

manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. … issues and route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

platforms Deliver practical mentoring and technical enablement to internal engineering teams Design and implement Retrieval Augmented Generation (RAG) solutions Develop AI-powered virtual assistants, knowledge retrieval capabilities and intelligent automation workflows Build secure, scalable and compliant Generative AI solutions Document best practices, standards, SOPs and operational processes for ongoing … support and governance Support integrations with contact centre, CRM, knowledge management and service management platforms Required Experience Extensive experience delivering Cognigy chatbot and voicebot solutions Strong experience integrating Cognigy with enterprise systems and APIs Proven background delivering Conversational AI transformation initiatives Experience working with contact centre ...

including VIP support, hardware deployment, SaaS provisioning and clearly defined service levels. Automation & Self-Service: Introduce automation, intelligent ticket routing, self-service capabilities and knowledge management to improve efficiency and empower users. Shift-Left Strategy: Develop and implement self-service solutions that enable store colleagues and corporate users … resolve straightforward technology issues independently. Vendor & Partner Management: Establish effective relationships and performance measures with field engineering teams, hardware suppliers and technology vendors, ensuring agreed SLAs are consistently achieved. Performance & Reporting: Establish meaningful KPIs, SLAs and reporting mechanisms to measure operational performance and demonstrate continuous improvement. Stakeholder Management ...

delivery confidence and operational adoption. Support transition from deployment into stabilisation, optimisation and benefits realisation phases. Apply structured implementation, change, adoption and programme management methodologies to complex healthcare environments. Support business development and proposition development linked to digital health deployment, adoption and technology-enabled transformation. The person … ability to unblock issues, manage ambiguity, sustain momentum and drive action across challenging stakeholder environments. Understanding of programme, project, change, adoption and implementation management methodologies. Experience managing deployment plans, readiness trackers, RAID logs, risks, dependencies, decision logs, governance forums and delivery reporting. Strong understanding of healthcare operational processes, clinical ...

cleared Role Summary We are seeking experienced ServiceNow Developers to support delivery of a public sector ServiceNow implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integra click apply for full job details ...

ServiceNow Solution Architect with a strong consulting mindset, commercial experience and a passion for shaping business transformation? This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory . You'll work with senior client stakeholders to understand complex business challenges, shape transformation strategies … Looking For You'll bring a blend of consulting, commercial and technical expertise, including: * Proven experience as a ServiceNow Solution Architect within a management consulting, technology consulting or professional services environment. * Strong pre-sales, solution design and solutioning experience , with a track record of shaping and winning complex enterprise ...

ServiceNow Solution Architect | Management Consulting 📍 Hybrid Working | London | Manchester | Birmingham | Bristol | Glasgow | Newcastle | Woking 💰 Salary £110,000 - £120,000 + Bonus + Excellent Benefits 🔐 SC clearance eligibility or ideally ACTIVE SC CLEARANCE REQUIRED 🚨 Sole UK Nationals only Drive Transformation. Shape Solutions. Win New Business. Are you an experienced ServiceNow … leading technology consulting practice, helping major organisations transform their employee and customer experiences through innovative ServiceNow solutions. This is a highly consultative role combining management consulting, solution architecture, pre-sales and strategic advisory. You’ll work with senior client stakeholders to understand complex business challenges, shape transformation strategies ...

range of AI-enabled transformation initiatives, which could include Generative AI, internal AI assistants, customer-facing conversational AI, intelligent document processing, workflow automation, knowledge-management solutions and machine-learning capabilities. Key responsibilities will include: Leading AI and automation projects from initial business case and planning through design, build … financial services environments. Experience managing cross-functional teams including AI/Data specialists, engineers and business stakeholders. Experience delivering cloud-hosted technology solutions. Strong knowledge of technology governance, risk management and the software delivery lifecycle. Experience managing vendors and SaaS/technology partners. Excellent stakeholder management ...

consulting services and methodologies Working with sales and delivery teams to create compelling client propositions Driving the adoption of AI-enabled consulting tools and knowledge management About You We're looking for someone with: Significant experience within a technology consultancy, systems integrator or professional services environment A strong … background delivering digital and technology transformation Experience writing and reviewing Statements of Work, proposals and business cases Excellent stakeholder management skills with the ability to engage CIOs, CTOs and senior business leaders Broad understanding of cloud technologies, digital transformation, data, AI, cyber security and enterprise technology Commercial awareness with ...

Support on Microsoft 365-related queries. Collaborate with support teams to resolve complex technical issues. Automate repetitive tasks to improve team efficiency. 3. Documentation & Knowledge Management Maintain and update internal knowledge bases and troubleshooting guides. Document client tenancy configurations and technical implementation notes Key Requirements Strong client … SharePoint – Advanced understanding of configuration and permissions. Microsoft Entra ID – Experience with access and identity management. PowerShell – Proficient in scripting and automation tasks. Desirable Knowledge Microsoft Exchange Online Microsoft Purview Microsoft Teams Microsoft Copilot Benefits 25 days annual leave + public holidays + your birthday off Professional development opportunities ...

within offline (air-gapped) environments. Build and optimise CI/CD pipelines using GitLab. Design workflows and reporting within Jira. Develop structured documentation and knowledge management solutions using Confluence. Deliver automation and configuration management using Ansible. Design secure software promotion, patching and update processes for disconnected environments. … supporting DevOps platforms within air-gapped/offline environments. GitLab (Repositories, Runners, CI/CD Pipelines) Confluence Ansible Infrastructure as Code (IaC) Configuration Management CI/CD Secure software delivery Experience managing package repositories, artefact repositories and controlled software updates. Knowledge of build and release management, access ...

measure impact. Partner with stakeholders across ICAEW to streamline processes, support campaigns and ensure digital solutions meet member, student and user needs. Oversee quality, knowledge management and service standards across digital and assisted-service channels What you will need: Proven experience leading, coaching and developing teams … record of delivering service improvement, digital adoption or process change Confident using data and insight to improve performance, quality and customer outcomes Excellent stakeholder management, communication and influencing skills Strong working knowledge of CRM, Microsoft Office and operational systems Sound judgement, resilience and the ability to manage competing ...

with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background in Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep … successfully guiding services through the Discovery, Alpha, Beta, and Live phases. Expertise in owning, developing, or enhancing digital workplace, collaboration, productivity, end-user computing, knowledge management, or AI-enabled services, contributing to innovative solutions. Demonstrated strength in leading multidisciplinary teams across product management, user-centered design ...

legal technology, automation and AI-enabled tools across the function. Identify practical AI use cases across areas such as drafting, research, contract review, knowledge management, matter triage and reporting. Establish scalable processes across matter intake, contracting, workflow management and legal service delivery. Define and track Legal KPIs … management information and performance reporting . Partner with senior stakeholders across Technology, Finance, People and Strategic Projects. Provide senior legal support on significant commercial and strategic matters. Manage Legal and Procurement budgets, external counsel relationships and legal spend. Oversee Procurement and support corporate and subsidiary governance. Lead, coach ...