26 to 50 of 371 Knowledge Management Jobs in England

Professional Support Lawyer - Banking & Finance and Corporate Department: Knowledge Management Employment Type: Permanent Location: London Reporting To: Head of Knowledge Management Description To produce and manage Cayman precedents, know-how and client briefings for the Firm's Cayman Islands Banking & Finance and Corporate service lines. … assist with the dissemination of legal and regulatory changes to fee earners. To support the drive for Knowledge Management (KM) to improve client service and to give the firm a competitive advantage through ongoing continuous improvement focus, maximising the use of technology and efficiencies of document production ...

satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering, and Customer Success to resolve issues and prevent recurrence Drive improvements in knowledge management and self … risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills ...

looking for support from an exrternal consultant to help implement and configure. Experience Required: Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent. Experience with ...

compete with the 'big beasts' and continue to grow, while retaining our values and ethos as a friendly and collegiate workplace environment. This includes knowledge and information management, research, training and technical solutions to help our lawyers work efficiently and collaboratively and to ensure that the firm … collective knowledge is leveraged for the benefit of our clients. Our Researcher role goes to the heart of that. The Global Head of Knowledge Management leads the wider Knowledge team made up of the firm's Professional Support Lawyers and the Information & Research team. The Information ...

perform all testing and documentation of the results of the turn-up. Job Scope/Supervision: The team works closely with Service Delivery, Project Management, Engineering and Operations teams to ensure the efficient, cost-effective delivery of high-quality IP services to external and internal customers. Duties and Responsibilities … network solutions providing exceptional client experience while ensuring the integrity of service delivery. Internal interaction with members of the sales, sales engineering, and project management teams Create, modify, and maintain engineering process, workflows, and documentation Support customers through service acceptance by troubleshooting service issues during turn up (e.g., throughput ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

configuration of Microsoft Dynamics 365 Customer Service solutions. Gather and translate business requirements into functional specifications. Configure core Customer Service capabilities, including: Case Management Knowledge Management Service Level Agreements (SLAs) Queues and Routing Customer Service Workspace Provide best practice guidance on Dynamics 365 Customer Service. Collaborate with … Maintain solution documentation and governance standards. Skills & Experience Proven experience as a Microsoft Dynamics 365 Functional Consultant with a focus on Customer Service. Strong knowledge of Dynamics 365 Customer Service capabilities and configuration. Experience delivering Case Management and Knowledge Management solutions. Good understanding of the Microsoft ...

opportunity for an experienced real estate lawyer to move into a highly strategic knowledge, innovation and legal technology role within a leading UK law firm. The position combines traditional knowledge leadership with responsibility for a major document automation and technology-enabled service delivery project. Client Details Our client … recognised for its collaborative culture, innovative mindset and investment in technology-enabled legal services. Its Real Estate team advises across commercial property, investment, asset management, corporate real estate support, development, construction and real estate disputes. The practice has a clear growth strategy and is investing heavily in innovation ...

fosters cross-functional collaboration around a shared client-centric vision. As part of the Global PMO, you will lead key global client data management initiatives, partnering with Business, IT, Legal, Security, Data Governance and external partners to drive scalable, compliant and client-focused solutions. You will play a central … governance, data quality, privacy and client data capabilities while ensuring alignment across a complex global organisation. This role requires strong expertise in client data management, stakeholder engagement, governance and project delivery within an international matrix environment. Reports to: Head of Global PMO - Pioneer Key Responsibilities Client Data Management ...

With 20 offices across six continents and London as our HQ, we're shaping the future of fintech – and we're just getting started. Knowledge has the power to shape how an organisation learns, adapts and succeeds. When people can easily find and trust the information they need, they … move with confidence and create better experiences for our customers. In this role, you'll help build the connections, habits and resources that make knowledge easier to share and reuse. You'll bring people and ideas together, make expertise more accessible and help teams learn from one another, reducing ...

Python | SQL | BigQuery | Neo4j | Data Engineering | Knowledge Graphs The Role I'm working with a business investing heavily in enterprise AI, search and knowledge management capabilities. They're looking for a Data Engineer to help build the data foundations that sit behind large-scale AI and knowledge discovery platforms. This is a hands-on engineering role focused on designing and delivering data pipelines, search infrastructure and knowledge management solutions that turn complex enterprise information into trusted, searchable and AI-ready assets. What You Will Be Doing Designing and building scalable data ingestion and transformation ...

currently working with a leading global law firm to recruit a Knowledge Management Specialist to join their London office on a 6-month fixed-term contract basis, with the possibility of extension. This is an excellent opportunity for an experienced Knowledge Management/Research Paralegal, Analyst … Specialist, to take on a varied role supporting the development and management of legal technical knowledge. The successful applicant will play a key role in maintaining and developing knowledge resources, supporting KM projects, and preparing technical guidance. Key responsibilities will include: Managing data-related elements of KM projects ...

underpinned by technology created with purpose.Your RoleThis is a high-impact role within the Cloud Advisory capability unit, contributing to our leadership in Service Management, AI-enabled Operations and Cloud Transformation across clients in a variety of industry sectors.As a Consultant in Service Management Transformation, you will support … clients in modernising their service management capabilities, operational practices and technology environments through the adoption of cloud technologies, AI, automation and modern service management principles. Working as part of multidisciplinary teams, you will contribute to assessments, transformation programmes and service improvement initiatives that enhance business outcomes, user experience ...

govern enterprise ontologies, business vocabularies and global identifiers to ensure consistent representation and traceability of data across Patient Solutions. Design and implement scalable metadata management capabilities that improve data quality, lineage, interoperability and discoverability across structured and unstructured data. Drive the adoption of AI-enabled approaches to metadata generation … curation and knowledge management. Partner with data owners and scientific teams to embed data standards and governance at the point of data creation. Define scalable conceptual and logical data models that support research, scientific and business use cases. Design and deliver reusable domain data products supporting strategic programmes ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge Revolution The enterprise world just woke up: trusted knowledge isn’t a nice-to-have—it’s the fuel AI runs on. At eGain ...

United Kingdom/London, United Kingdom/Manchester, United Kingdom Location/s: Manchester, London, Birmingham, Leeds; UK Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting … where people come to be brilliant. About the business unit Mott MacDonald’s Advisory and Programme Delivery(APD) unit delivers both project, programme & commercial management (PPCM) services and advisory solutions across the built environment, defence, energy, water, environmental, transportation, health and care sectors. We deliver tailored solutions that directly ...

## Knowledge Systems SpecialistApply: London: Full time: Posted Today: JR102262**The role:** We are looking for a Knowledge Systems Specialist to join our Knowledge Management department in London. We are seeking a highly organised and enthusiastic Knowledge Systems Specialist to join our Knowledge team … support the administration, adoption and continuous improvement of the firm's knowledge productivity tools. These include our knowledge management system, collaboration platform (HighQ), document automation, transaction management and AI tools. The successful candidate will be able to build on their existing experience of these or similar ...

fundamentally reimagine their business processes using AI.Amazon Quick is AWS's enterprise AI platform that enables organizations to transform how work gets done, from knowledge management and research to decision-making and operational workflows. This role focuses on helping customers move beyond AI experimentation to systematic business process … lead comprehensive "business execution" transformation strategies for enterprise customers adopting Amazon Quick and AWS Gen AI services, addressing process redesign, organizational capabilities, change management, and value realization through integrated frameworks and executive alignment. Offering Development & Scaling- Build repeatable transformation methodologies, maturity models, and assessment frameworks that enable ...

opportunity for an experienced real estate lawyer to move into a strategic knowledge, innovation and legal technology role within a leading UK law firm. Working closely with senior stakeholders, you will drive knowledge strategy, legal tech adoption and the development of innovative products and services that enhance client … investing heavily in innovation, technology and new ways of delivering legal services to clients. As part of a firm-wide innovation strategy, the Knowledge & Innovation function works alongside practice groups to improve how legal services are delivered, leveraging knowledge management, legal technology, data and process improvement ...

services . You’ll lead a team of analysts, manage service performance, budget, risk and operational change, and work closely with Product Owners, Service Management and external partners to ensure services remain reliable, efficient and focused on customer needs. You’ll combine service leadership, people management and electricity … market knowledge , taking ownership of both day-to-day operational delivery and the longer-term evolution of your services through Agile ways of working and ITIL best practice. What you’ll do: Lead the successful delivery of allocated BSC services , ensuring obligations, customer expectations and contractual SLAs/KPIs ...

stakeholders to resolve queries, monitor operational performance and support the continuous improvement of our services. This is a great opportunity to develop specialist knowledge of the BSC and GB electricity market while building your experience across customer service, operational delivery, data analysis and service improvement. What … Provide advice, guidance and support to customers, helping them understand and use Elexon’s services. Develop your knowledge and expertise across relevant products, services and the Balancing and Settlement Code (BSC). Support the delivery of operational processes and ensure services are delivered accurately and in line with agreed ...

Knowledge Prompt Analyst Department: Business Services - Knowledge Management Employment Type: Permanent Location: Leeds Description We are looking for a Knowledge Prompt Analyst to join our Knowledge and Information Services team and play a key role in advancing the firm's strategic use of Artificial Intelligence. … Working closely with Knowledge Lawyers, Business Technology teams and colleagues across the business, you will help translate AI capability into practical, measurable outcomes. This is an exciting opportunity to sit at the intersection of legal expertise, technology and innovation, supporting colleagues to use approved AI tools confidently, responsibly ...

Knowledge Prompt Analyst Department: Business Services - Knowledge Management Employment Type: Permanent Location: Bristol Description We are looking for a Knowledge Prompt Analyst to join our Knowledge and Information Services team and play a key role in advancing the firm's strategic use of Artificial Intelligence. … Working closely with Knowledge Lawyers, Business Technology teams and colleagues across the business, you will help translate AI capability into practical, measurable outcomes. This is an exciting opportunity to sit at the intersection of legal expertise, technology and innovation, supporting colleagues to use approved AI tools confidently, responsibly ...

governance and compliance.You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement … team delivers.Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities ...

delivery to ensure successful outcomes. What you'll be doing Leading architecture and solution design for ServiceNow HRSD implementations Designing solutions across HR Case Management, Employee Center, Knowledge Management and Lifecycle Events Working with business and technical stakeholders to understand requirements and translate them into practical platform … complex organisations. We're particularly interested in people who can demonstrate: Strong ServiceNow HRSD architecture experience Experience across multiple ServiceNow implementations or enhancement programmes Knowledge of HR Case Management, Employee Center, Lifecycle Events and Knowledge Management Experience integrating ServiceNow with enterprise HR platforms such as Workday ...