Senior Service Desk Analyst
- Location
- City of Edinburgh, Scotland, United Kingdom
environment Strong problem-solving skills, particularly in resolving complex issues that cannot be addressed through standard automation or self-service processes Strong experience with Microsoft end user computing technologies, including: Windows operating systems(for example, currently supported Window s desktop versions), Microsoft 365 applications, printing … degree in Information Technology, Computer Science, or a related field Industry certifications such as CompTIA (e.g. A+, Network+) and Microsoft (eg Azure, M365) Proficiency with Generative AI (e.g. ChatGPT) to solve problems, learn, boost productivity etc To be successful in this role, you will demonstrate: Human-Centric Technical Proficiency ...