2nd line Service Desk Team Leader
- Hiring Organisation
- ECS Resource Group Ltd
- Location
- Solihull, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £47000 - £48000/annum + 20% Shift Allowance (£48,000 OTE)
customer service and stakeholder management skills. Previous experience within a Managed Service Provider (MSP) environment. Strong understanding of one or more of the following: Microsoft 365 & Azure Microsoft Operating Systems End User Computing Firewalls, Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written … verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams within a 24/7 support environment. About You You'll be a customer ...