Loughborough, Leicestershire, England, United Kingdom
The Access Group
Access Managed Services (AMS) are seeking an experienced and competent MSP Deployment Engineer to join our team to provide technical expertise across a range of customer projects. From Microsoft 365 to Virtual Desktops deployments, LAN and Firewall upgrades and software installs you will add to our pool of knowledge and deliver fantastic results for our clients. As a … of deploying solutions as part of a managed project.• Must have extensive knowledge of Citrix VDI, Citrix Cloud, DaaS and VMware.• Experience of administering and supporting the latest Microsoft technologies.• Experience of deploying and maintaining business system networks based on Microsoft technologies.• Excellent communication and customer service skills.• Working to ITIL standards, this includes Change Management. … You will also need delivery experience of the following key technologies: • Citrix VaaD solutions• Microsoft Windows Server Operating Systems (2012R2-2022).• MicrosoftExchangeServer 2010-2019.• Microsoft Windows Hyper-V/VMware vSphere and vCentre.• Microsoft Active Directory, Windows Server, and related server roles (IIS/RDS/ More ❯
scripting and automation. Familiarity with backup and recovery solutions. Understanding of networking concepts (TCP/IP, firewalls, VPN, etc.). Excellent problem-solving and communication skills. Preferred Qualifications: Microsoft Certified: Windows Server Hybrid Administrator Associate (or similar). Experience with Office 365, Exchange, and Azure Active Directory. Knowledge of ITIL framework and best practices. Experience in More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior Technical Support Analyst (Microsoft 365 Specialist) – 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Azure AD and other cloud-based platforms. • Plan, implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge More ❯
WS1, Walsall, West Midlands (County), United Kingdom Hybrid / WFH Options
Next Move Recruitment Ltd
Collaborate with the Service Desk Manager to improve internal processes, documentation, and service delivery. Lead by example in client communication, documentation, and technical troubleshooting. Support project delivery across Microsoft 365, Azure, networking, backup, and virtualization platforms. Senior IT Support Engineer - Key Requirements: Extensive experience in a 3rd Line Support role within a Managed Service Provider (MSP) environment. Strong … knowledge of Microsoft technologies including Windows Server, Office 365, Azure, Active Directory, and Exchange. Advanced networking knowledge including DNS, DHCP, VLANs, VPNs, firewalls, and routing. Proven experience with virtualization (Hyper-V/VMware), backup & DR solutions, and security best practices. Demonstrated leadership or supervisory experience with junior technical staff. Excellent problem-solving, analytical, and communication skills. Strong organisational More ❯
Leominster, Herefordshire, United Kingdom Hybrid / WFH Options
Leidos
solutions for our current and future customers. Responsibilities The ideal candidate will primarily be responsible for the operation and maintenance of MS System Centre Configuration Manager (SCCM)/Microsoft Endpoint Configuration Manager (MECM). They should also demonstrate effective application of infrastructure knowledge across various technologies such as Microsoft Windows Server (including AD, DNS, DHCP), virtualization … Hyper-V), Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business/Teams), networking, and storage. This role offers technical exposure across both project activities and operational support, including on-site and out-of-hours support. The candidate will contribute to creating and maintaining technical documentation to support projects and operational services. Who do we need? We are … KPIs, and SLAs. Effective communication skills and a systematic approach to technical challenges are essential. Ideally, you will: Have excellent knowledge of MS System Centre Configuration Manager/Microsoft Endpoint Configuration Manager (MECM); Have excellent knowledge of virtualized environments such as VMware and Hyper-V; Have excellent knowledge of Windows Server environments, from Server 2003 to 2019, including More ❯
to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve technical issues related to Dynamics 365 CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct … with security and management standards, currently Cyber Essentials and Cyber Essentials Plus. Knowledge and Experience * 2+ years of experience in a support or technical analyst role. * Experience supporting Microsoft Dynamics 365 applications. * Exposure to working in a reseller, consultancy, or managed services environment. * Strong understanding of IT support processes, including triage and escalation workflows. * Familiarity with ticketing systems … incident management, and service-level driven environments. * Familiarity with ITIL or other service management frameworks Technical Skills * Working knowledge of Microsoft Dynamics 365 CRM. * Strong troubleshooting skills across desktop and infrastructure environments. * Microsoft Office 365 administration. * Active Directory and Exchange Online. * Windows 10/11 operating systems; familiarity with macOS is a plus. * Networking More ❯
Hereford, Herefordshire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
be doing: Providing high-quality, on-site IT support to a diverse client base Installing, configuring, and maintaining desktops, laptops, printers, servers, and networking hardware Supporting and maintaining Microsoft 365 and other cloud-based environments Troubleshooting LAN/WAN, router, switch, and firewall issues Performing regular maintenance, patching, and infrastructure upgrades Keeping accurate technical documentation of client systems … an IT Field Engineer or 2nd Line/Desktop Support role Strong knowledge of: Windows 10/11, Windows Server (2016–2022) Active Directory, DNS, DHCP, Group Policy Microsoft 365 admin centre, Exchange Online, Intune Networking fundamentals (TCP/IP, VLANs, switches, routers, firewalls) Confident in hardware troubleshooting across devices and peripherals Excellent customer service and … time management skills Full UK driving licence and willingness to travel daily to client sites Nice to have (but not essential): Certifications such as CompTIA, Microsoft, or VMware Experience with virtualisation (Hyper-V or VMware) Familiarity with backup tools (e.g., Veeam, Barracuda) Previous use of RMM tools (ConnectWise, ITBoost) Knowledge of Microsoft Azure and Azure AD More ❯
Proven experience in an IT infrastructure or systems engineering role, ideally within a professional services or legal environment. Strong technical expertise across a range of infrastructure technologies, including: Microsoft 365, Azure AD, Intune, Exchange Online Windows Server (2016/2019/2022,2025), Active Directory, Group Policy Virtualisation technologies Networking (firewalls, switches, VPN, DNS, DHCP) Backup More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Investigo
ll play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride … with other teams to improve the IT experience for all What You'll Bring Proven experience in a first/second-line IT support role Strong knowledge of Microsoft 365 (Teams, SharePoint, Exchange Online, Intune) Proficiency with Windows 10/11 , networking basics (TCP/IP, DNS, DHCP) Experience with Entra ID (Azure Active Directory) account … ownership of tasks and small projects Bonus Points For Experience in supporting remote or hybrid work environments Familiarity with scripting tools like PowerShell Certifications such as CompTIA A+ , Microsoft Fundamentals , or similar If you are interested and looking or your next role, please apply with a copy of your CV, or email More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Investigo
ll play a key part in supporting an internal IT environment, delivering high-quality technical support, driving IT improvements, and leading small projects. Working within a cloud-first, Microsoft 365-based infrastructure , you'll help ensure the systems are secure, reliable, and user-friendly. This is a great opportunity for someone who thrives on problem-solving, takes pride … with other teams to improve the IT experience for all What You'll Bring Proven experience in a first/second-line IT support role Strong knowledge of Microsoft 365 (Teams, SharePoint, Exchange Online, Intune) Proficiency with Windows 10/11 , networking basics (TCP/IP, DNS, DHCP) Experience with Entra ID (Azure Active Directory) account … ownership of tasks and small projects Bonus Points For Experience in supporting remote or hybrid work environments Familiarity with scripting tools like PowerShell Certifications such as CompTIA A+ , Microsoft Fundamentals , or similar If you are interested and looking or your next role, please apply with a copy of your CV, or email (url removed More ❯
Worcester, Sinton Green, Worcestershire, United Kingdom
The Virtual Recruiter
Office 365. Knowledge of network protocols, VPNs, LANs, DNS and Firewalls. Proficient in using Veeam and Acronis for backup and recovery solutions. Skilled in managing Active Directory and MicrosoftExchange environments. Experience with on-premises to cloud migrations. Knowledgeable in deploying and maintaining various anti-virus solutions. Familiar with configuring and troubleshooting DrayTek firewalls and modems. More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
CET Structures Limited
CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET's internal systems and cloud infrastructure. This is a hands-on, technically demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft … Role and Responsibilities Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues … the IT & Security Manager. Provide Training to 1st and 2nd line support staff to improve service quality Essential Skills Proven 3rd Line Support Experience with strong focus on Microsoft 365 stack Strong knowledge of managing Azure AD, conditional access, virtual networks, MFA, SSO, Identity management and subscription governance. In-depth experience administering Exchange Online, SharePoint, Teams More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
CET Careers
CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET's internal systems and cloud infrastructure. This is a hands-on, technically demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft … Role and Responsibilities Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues … the IT & Security Manager. Provide Training to 1st and 2nd line support staff to improve service quality Essential Skills Proven 3rd Line Support Experience with strong focus on Microsoft 365 stack Strong knowledge of managing Azure AD, conditional access, virtual networks, MFA, SSO, Identity management and subscription governance. In-depth experience administering Exchange Online, SharePoint, Teams More ❯
Ledbury, Herefordshire, West Midlands, United Kingdom
TXP
tickets using the internal ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer service and communicate technical information … to non-technical users. Requirements Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred). Strong knowledge of Windows 10/11 , Microsoft Office 365 , and basic networking . Familiarity with Active Directory , Exchange , and remote support tools (e.g., TeamViewer, AnyDesk). Excellent problem-solving skills and attention to detail. … and manage multiple tasks effectively. A proactive attitude and willingness to learn and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It for You? Competitive salary More ❯
Walsall, England, United Kingdom Hybrid / WFH Options
CET Careers
have been developing our systems and services to meet the changing needs of our clients. CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET’s internal systems and cloud infrastructure. This is a hands-on, technically … demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft 365, Azure and other business-related technologies. You’ll work closely with colleagues across IT, Security, and Development, ensuring the reliability, security, and compliance of our technology landscape. This is an exciting opportunity for someone who thrives on problem-solving, enjoys working with modern … Role and Responsibilities Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues More ❯
Dudley, England, United Kingdom Hybrid / WFH Options
CET Careers
have been developing our systems and services to meet the changing needs of our clients. CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET’s internal systems and cloud infrastructure. This is a hands-on, technically … demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft 365, Azure and other business-related technologies. You’ll work closely with colleagues across IT, Security, and Development, ensuring the reliability, security, and compliance of our technology landscape. This is an exciting opportunity for someone who thrives on problem-solving, enjoys working with modern … Role and Responsibilities Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues More ❯
Leicester, England, United Kingdom Hybrid / WFH Options
CET Careers
have been developing our systems and services to meet the changing needs of our clients. CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET’s internal systems and cloud infrastructure. This is a hands-on, technically … demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft 365, Azure and other business-related technologies. You’ll work closely with colleagues across IT, Security, and Development, ensuring the reliability, security, and compliance of our technology landscape. This is an exciting opportunity for someone who thrives on problem-solving, enjoys working with modern … Role and Responsibilities Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues More ❯
Nottingham, England, United Kingdom Hybrid / WFH Options
CET Careers
have been developing our systems and services to meet the changing needs of our clients. CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET’s internal systems and cloud infrastructure. This is a hands-on, technically … demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft 365, Azure and other business-related technologies. You’ll work closely with colleagues across IT, Security, and Development, ensuring the reliability, security, and compliance of our technology landscape. This is an exciting opportunity for someone who thrives on problem-solving, enjoys working with modern … Role and Responsibilities Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues More ❯
Stratford-upon-Avon, England, United Kingdom Hybrid / WFH Options
CET Careers
have been developing our systems and services to meet the changing needs of our clients. CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET’s internal systems and cloud infrastructure. This is a hands-on, technically … demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft 365, Azure and other business-related technologies. You’ll work closely with colleagues across IT, Security, and Development, ensuring the reliability, security, and compliance of our technology landscape. This is an exciting opportunity for someone who thrives on problem-solving, enjoys working with modern … Role and Responsibilities Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues More ❯
Coventry, England, United Kingdom Hybrid / WFH Options
CET Careers
have been developing our systems and services to meet the changing needs of our clients. CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET’s internal systems and cloud infrastructure. This is a hands-on, technically … demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft 365, Azure and other business-related technologies. You’ll work closely with colleagues across IT, Security, and Development, ensuring the reliability, security, and compliance of our technology landscape. This is an exciting opportunity for someone who thrives on problem-solving, enjoys working with modern … Role and Responsibilities Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues More ❯
Wolverhampton, England, United Kingdom Hybrid / WFH Options
CET Careers
have been developing our systems and services to meet the changing needs of our clients. CET is seeking an experienced Senior Technical Engineer with a strong focus on Microsoft Azure cloud to join our Technology team and take a lead role in supporting and improving CET’s internal systems and cloud infrastructure. This is a hands-on, technically … demanding role, providing expert 3rd line support and driving the optimisation of our Microsoft 365, Azure and other business-related technologies. You’ll work closely with colleagues across IT, Security, and Development, ensuring the reliability, security, and compliance of our technology landscape. This is an exciting opportunity for someone who thrives on problem-solving, enjoys working with modern … Role and Responsibilities Provide 3rd line technical support for all internal systems and services, resolving complex issues escalated by the Service Desk. Administer and optimise services within the Microsoft 365 stack Act as a key escalation point for high-impact incidents, ensuring timely resolution and root cause analysis. Monitor system and service performance, proactively identifying and resolving issues More ❯
Loughborough, Leicestershire, England, United Kingdom
The Access Group
an experienced and competent Professional Services/Network Engineer to join our team to provide technical expertise across a range of customer projects. Leading on network and connectivity, Microsoft 365 and hosted infrastructure projects you will add to our pool of knowledge and deliver great results for our clients. As a Professional Services Engineer, you will report into … in writing and spoken communications, with proven customer service skills • Experience of administering and supporting the latest Network and Infrastructure technologies. • Experience of administering and supporting the latest Microsoft technologies. • Working to ITIL standards, including Change Management. • Networking/Infrastructure certifications would be desirable • Previous experience of working for a managed IT service provider • A current, valid driving … experience of the following key technologies: • Firewalls (Sonicwall, Meraki) • Switching and routing including VLANs and networking technologies (Meraki, Netgear) • Routers command line configuration (Cisco) • Wi-Fi deployments (Meraki) • Microsoft Windows Server Operating Systems • MicrosoftExchangeServer • Microsoft Windows VMware vSphere and vCentre • Microsoft Active Directory • Microsoft 365 (experience More ❯