76 to 100 of 215 Performance Management Jobs in London

Infrastructure Reliability Engineering practices, operational readiness assessments, resilience validation, platform observability standards and reliability-focused automation across critical infrastructure services.**Key responsibilities:****Team Leadership & Management*** Lead, coach and develop the Infrastructure Reliability Engineering team, setting clear direction, priorities, objectives and performance expectations.* Build and maintain a high-performing … engineering team through effective recruitment, performance management, coaching, mentoring and succession planning.* Allocate engineering resources effectively across reliability improvement initiatives, resilience programmes, operational readiness activities and platform engineering priorities.* Foster a culture of engineering excellence, accountability, continuous improvement and shared ownership of service reliability.**Reliability Engineering*** Lead implementation ...

Service Delivery to join their team. The Head of Service Delivery is a senior leadership role within the Shared Services Directorate, accountable for the performance, governance and continual improvement of IT service delivery across the organisation. Working closely with the CTO, business leaders and third-party partners, the role … reliable, secure, customer-focused and aligned to organisational priorities. You will lead the Service Delivery team and provide strategic direction across core service management disciplines, including service operations, change, desktop support, service transition and continual service improvement. You are responsible for providing excellent customer service to the business, maintaining ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital … develop customer support teams operating across multiple geographical locations, creating a consistent and high-quality experience for B2B customers. You will introduce clearer service-management practices, optimise Zendesk, strengthen the use of operational data and develop a multi-tier support model that provides the right level of service ...

partnering with a global organisation seeking a Talent Management Operations Programme Lead to drive the operational excellence, scalability and effectiveness of a global portfolio of talent and learning programmes. This is a senior operational leadership role within Talent Development. It is not a learning design, facilitation or talent strategy … stakeholders, you will act as the operational backbone of the function - ensuring programmes are well-governed, data-driven and continuously improved. Programme Operations & Portfolio Management Partner with Talent Development programme owners to ensure global initiatives are planned, coordinated and executed with clarity, consistency and operational rigour. Establish and embed ...

security, and AI governance requirements. Portfolio Ownership & Delivery Oversight Own the technology and AI portfolio for UK & Lloyd’s and Enabling Functions, ensuring delivery performance, dependencies, and risks are actively managed. Hold delivery teams accountable for execution outcomes while ensuring the business fulfils its accountabilities (SMEs, process change, adoption … . Provide clear reporting to Global Leadership Team partner(s) on delivery confidence, risks, financial position, and benefits tracking. Stakeholder Management & Executive Influence Challenging and influencing senior stakeholders with poise and composure, facilitating decision-making forums, resolving prioritization conflicts and driving outcomes. Build alignment across business functions including underwriting ...

model risk, data privacy, transparency, human in the loop and auditing.* Build the target operating model for AI engineering and MLOps, including model lifecycle management, monitoring, incident response, versioning and cost/performance optimisation.* Set global standards for AI platforms, toolchains and integration patterns; ensure interoperability with enterprise … including document intelligence, NLP, search/summary, recommendation, decision support and workflow automation.* Strong grasp of responsible AI, security and compliance, including model risk management, privacy, data residency, human oversight and auditability.* Hands on understanding of AI/MLOps practices and platforms, including model lifecycle, observability, cost control ...

model risk, data privacy, transparency, human in the loop and auditing. Build the target operating model for AI engineering and MLOps, including model lifecycle management, monitoring, incident response, versioning and cost/performance optimisation. Set global standards for AI platforms, toolchains and integration patterns; ensure interoperability with enterprise … including document intelligence, NLP, search/summary, recommendation, decision support and workflow automation. Strong grasp of responsible AI, security and compliance, including model risk management, privacy, data residency, human oversight and auditability. Hands on understanding of AI/MLOps practices and platforms, including model lifecycle, observability, cost control ...

roadmap of change. Monitor delivery progress, identifying and mitigating risks and issues as they arise. Prepare and present updates and reports to senior management and stakeholders, ensuring transparency and alignment with organizational objectives. Ensure compliance with organizational policies and best practices throughout the project lifecycle. Oversee appropriate resourcing, identifying … production support service levels, ensuring high‐level technical support is provided for data‐related technologies. Work closely with customers, other IT managers, and management to identify and maximize opportunities to use technology to improve business processes, particularly in data management. Prepare business cases, including financial analyses of potential ...

data delivery, analytics and data science capabilities in Operations. It leads a 5‐person data science team to leverage advanced analytics for operational performance, including on‐time performance, cost efficiency and customer satisfaction. Job Purpose Responsibilities include: Leadership & Team Management – Mentor and develop the data science team … foster a high‐performance culture and ensure best practices in modelling, experimentation and deployment. Data Science & Advanced Analytics – Design and implement predictive and prescriptive models for airline operations, applying machine learning, optimisation and statistical analysis to large, complex data sets. Translation of Business Problems – Convert business challenges into analytical ...

from the JLL technology platform and customer tools. It ensures operational excellence of Work Dynamics on-account business applications and data platforms including technology performance management, compliance, and security. The Account Technology Director (ATD) is a senior leadership role within the Work Dynamics Technology Enablement team, responsible … effectiveness of account operations, and for leveraging data insights for assigned Work Dynamics accounts. This role requires a strategic mindset, technical expertise, strong team management skills, and a deep understanding of data analytics and insights. The ATD acts as a leader, providing guidance and mentorship to their team while ...

competitiveness, representing a significant and growing share of NTT DATA Europe’s pipeline and bookings, with direct impact on NTT DATA Europe’s financial performance and growth trajectory. Leads the alliances organization across Europe. Owns the partner-driven P&L for Europe, with full accountability for: Revenue delivery Margin … performance and improvement Partner economics (incentives, co-funding, and investments) Accountable for partner-sourced and partner-influenced revenue streams, and playing a critical role in new logos/strategic deals. Member of the European Growth/GTM leadership team, contributing to regional strategy, investment prioritization, Europe growth agenda, transformation ...

transformation of a team through a period of significant change Deep, practical ITIL 4 expertise across Incident, Problem, Change, Release and Service Level Management, with the credibility to redesign and enforce standards, not just document them Working knowledge of the SFIA framework, able to use it to assess team …/Application Support functions toward SRE, ARE or Production Engineering operating models, including SLOs, error budgets and blameless postmortems Strong people-leadership and performance management skills, able to set clear standards for ownership and accountability while building a positive, high-performing team culture Track record of managing major ...

each. You will be supporting the demand generation side of the marketing team which is a commercially focused division, made up of paid performance media, CRM and marketing automation, commercial management, customer engagement and data insight. ABOUT THE ROLE The role is straightforward, you will be managing … drive affiliate partnership revenue and maximise lifetime value of customers. Leading on customer segmentation for all engagement emails, tailoring content to reflect the audience. Management of all aspects of the email service provider, optimising for best delivery & bounce rate, ensuring a robust unsubscribe process. Lead on development initiatives ...

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic … business outcomes, including cost management, rapid innovation, and environmental responsibility. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where ...

from the JLL technology platform and customer tools. It ensures operational excellence of Work Dynamics on-account business applications and data platforms including technology performance management, compliance, and security.The Account Technology Director (ATD) is a senior leadership role within the Work Dynamics Technology Enablement team, responsible for overseeing … effectiveness of account operations, and for leveraging data insights for assigned Work Dynamics accounts. This role requires a strategic mindset, technical expertise, strong team management skills, and a deep understanding of data analytics and insights. The ATD acts as a leader, providing guidance and mentorship to their team while ...

Asset & Wealth Management - Engineering Manager, Marcus Mobile - Vice President - London Job Description Overview We are seeking an experienced Engineering Manager to lead a team of software engineers responsible for delivering mobile technology solutions that support critical business capabilities across the firm. The successful candidate will combine strong technical leadership … with people management, delivery execution, and stakeholder engagement. They will work closely with engineering teams, product partners, and business stakeholders to drive the development of secure, scalable, and high-quality mobile applications. Responsibilities Engineering Leadership Lead and develop a team of software engineers through coaching, mentoring, performance management ...

partnering with a global organisation seeking a Talent Management Operations Programme Lead to drive the operational excellence, scalability and effectiveness of a global portfolio of talent and learning programmes. This is a senior operational leadership role within Talent Development. It is not a learning design, facilitation or talent strategy … stakeholders, you will act as the operational backbone of the function – ensuring programmes are well-governed, data-driven and continuously improved. Programme Operations & Portfolio Management Partner with Talent Development programme owners to ensure global initiatives are planned, coordinated and executed with clarity, consistency and operational rigour. Establish and embed ...

DescriptionQualifications:Senior level enterprise technology sales experience, including demonstrated success in quota-carrying roles with consistent attainment or overachievement.Solid track record of sales management or team leadership experience, with direct accountability for the performance of quota-carrying sales professionals.Proven track record of building and developing high-performing sales … pipeline generation, consultative selling, and co-selling behaviors.Demonstrated ability to run a structured sales operating cadence: pipeline reviews, forecast calls, deal-stage governance, and performance management rhythms that drive consistent execution.Sufficient AI domain fluency to coach POD members credibly, engage confidently in customer conversations, and make informed decisions ...

develop a high-performing organization of Team Leads and Key Account Executives across the UK, Germany, the Netherlands, and the Nordics. Own the commercial performance and revenue targets across Northern and Central Europe, driving sustainable growth within the region. Build a high-performance sales culture through coaching, performance management, and leadership development. Define and continuously refine the regional Key Account sales playbook, ensuring consistent execution while adapting to local market nuances. Drive forecasting excellence, pipeline health, and sales execution through structured business reviews, performance cadences, and data-driven decision making. Partner closely with Marketing, Product ...

clients. It combines direct client ownership with leadership of Client Directors and matrixed delivery teams to drive sustainable revenue growth, margin performance, disciplined P&L management and exceptional client outcomes. The Head of Client Relationships is accountable for the overall performance, growth, profitability and strategic development … player/coach, the role owns FNZ’s most strategic client relationships while leading Client Directors responsible for day‐to‐day account delivery, commercial performance and client advocacy. The role delivers strategic oversight across multiple clients to ensure consistent, high‐quality delivery of the FNZ platform services, alignment ...

onboarding, adoption, and product priorities. Beyond individual accounts, you will help define and continuously improve how Zelt approaches onboarding, customer experience, and customer success management as the company scales. This is a role with genuine ownership and impact. You will partner with thoughtful, engaged customers who choose Zelt … Customer onboarding and experience: Take ownership of new customers from Sales and manage the post-signature handover. Prepare and coordinate customer onboarding, including timeline management and internal alignment with Implementation and Product teams. Act as the primary point of contact for customers throughout their lifecycle. Conduct post-onboarding interviews ...

operational processes, improving efficiency, accuracy and scalability. Conduct ad-hoc analysis to identify process gaps, root causes and opportunities for continuous improvement. Reporting & Performance Management: Own weekly, monthly, quarterly and annual reporting across Consumer Care and other customer channels, with a key focus on monthly business reviews. Translate … complex performance data into clear, engaging insights and narratives, presenting key trends, achievements, challenges and opportunities to senior leadership and clients. Power BI Reporting & Dashboard Management: Manage and maintain existing Power BI dashboards, including data accuracy, refresh schedules and ongoing functionality. Develop new dashboards and reporting solutions aligned ...

lead and develop our outsourced Partner Desk operation across the EMEA region.(12-Month Fixed-Term Contract) This is not a traditional service management role. We're looking for someone with a strong background in growing sales through channel partners , ideally having progressed from a pre-sales, inside sales … Manager, Sales EMEA, you'll own the relationship with our outsourced Partner Desk provider, ensuring they have the commercial direction, product knowledge, training and performance management needed to maximise sales through our reseller network. The Role Key responsibilities of the Partner Desk Sales Enablement Manager include: Managing ...

extensive experience of Infor EPM v12 Cloud to play a key role in the ongoing development, enhancement, and support of its enterprise reporting and performance management environment. The successful candidate will combine strong technical expertise with a solid understanding of financial and operational reporting processes. Working closely with … finance teams, technical colleagues, and business stakeholders, you will help deliver robust reporting solutions, optimise system performance, and contribute to the strategic evolution of the organisation's analytics and planning capabilities. Key Responsibilities Design, develop, and maintain reporting, dashboard, and analytical solutions within the Infor EPM v12 Cloud platform. ...

organisational structure, roles, and career frameworks for the Linear Pricing engineering function, ensuring resource allocation is aligned to strategic priorities Own all personnel responsibilities: performance evaluations, talent development, succession planning, hiring, and where necessary, performance management and disciplinary actions Position the Linear Pricing engineering team … system builds, legacy replacements, and infrastructure modernisation initiatives across all linear FX products Ensure the highest standards of system reliability, operational resilience, and performance, including SLA ownership and incident management frameworks Collaborate with Quant and Structuring teams to translate pricing model changes and new product requirements into production ...