Technical Account Manager – Managed Services
- Location
- Peterborough, England, United Kingdom
incident, and problem technical resolution Strong ITSM toolset capability, specifically ServiceNow Ability to translate technical issues into business-relevant insight Technical reporting, analysis, and presentation skills Experience delivering governance meetings, technical reviews, and QBRs ITIL Intermediate or equivalent desirable Relevant Microsoft, Cisco, AWS, or security certifications desirable Salesforce … automation. Highest-signal resume keywords ITIL v3/v4 Foundation Technical Account Management ServiceNow Proficiency Cloud Technologies (Azure, AWS) Technical Reporting and Analysis Hard Skills Technical Roadmap Ownership Root Cause Analysis (RCA) Incident Management Problem Resolution Automation/Scripting Monitoring/Observability Tooling Soft Skills Communication Skills ...