1 to 25 of 435 Problem Management Jobs

acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies … developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance ...

Problem Lead Compass Group UK & Ireland | Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring … improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure & Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies underlying causes, strengthens accountability ...

Problem Lead Compass Group UK & Ireland | Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring … improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure & Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies underlying causes, strengthens accountability ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Delivery Manager - MIM & Problem Position Description At CGI, we help clients transform critical IT services into resilient, high-performing experiences that deliver measurable business value. As a Senior Service … Delivery Manager specialising in Major Incident Management and Problem Management, you'll shape how complex services perform, lead teams through continual improvement, and build trusted relationships with senior clients and partners. You'll have the autonomy to influence strategy and develop innovative, experience-led approaches, including XLAs ...

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Incident and Problem Management Analyst (SC Cleared) Job Type: Permanent Location: Warrington, UK Mode of Working: Hybrid Number of hours: 40 hours per week – full time Ready … utilize your experience and expertise in Incident and Problem Management Analyst? We have an exciting role for you – Incident and Problem Management Analyst! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses ...

thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! JOB DESCRIPTION As a Problem Management Specialist at Ubisoft Newcastle, you will lead the investigation and resolution of recurring and high-impact operational issues across Ubisoft’s technology … causes, coordinating corrective actions, and supporting a proactive approach to operational excellence and service quality. What you’ll do Lead the end-to-end Problem Management process from identification through resolution Conduct structured root cause analysis for recurring, complex, or high-impact operational issues using established problem ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best … practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best … practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management ...

risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. … risks, roadmap priorities, service improvements and readiness for live service Maintain oversight of incidents and problems affecting the service, working closely with Incident and Problem Management teams to drive resolution and address root causes Act as an escalation point for significant operational issues Identify opportunities to improve service ...

risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams and senior stakeholders within a complex and highly secure environment. … risks, roadmap priorities, service improvements and readiness for live service Maintain oversight of incidents and problems affecting the service, working closely with Incident and Problem Management teams to drive resolution and address root causes Act as an escalation point for significant operational issues Identify opportunities to improve service ...

About the job you’re considering The SIAM Problem Analyst is accountable for identifying, analysing, and managing problems across a complex multi-supplier environment to reduce the impact and recurrence of service disruptions. The role is outcome-focused, ensuring that underlying causes of incidents are investigated and addressed through … effective supplier governance, collaboration, and service integration. The Problem Analyst will drive root cause analysis, coordinate permanent resolutions, and maintain oversight of problem records while ensuring suppliers meet their problem management obligations and performance commitments. Through proactive trend analysis, continual improvement, and data-driven insights ...

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

supported, measured, and improved across the organisation and its supplier ecosystem. Ensure service designs are aligned to enterprise architecture, information security, data protection, supplier management, operational resilience, and business continuity requirements. Validate service designs against non‐functional requirements, including availability, reliability, scalability, recoverability, monitoring, alerting, access, supportability, and maintainability. … impact assessments and risk evaluations for service introduction, including operational, security, supplier, compliance, resilience, and customer impact considerations. Work closely with Change Enablement, Release Management, Deployment Management, Service Configuration Management, Incident Management, Problem Management, and Service Desk practices to support controlled and sustainable deployment. ...

supported, measured, and improved across the organisation and its supplier ecosystem. Ensure service designs are aligned to enterprise architecture, information security, data protection, supplier management, operational resilience, and business continuity requirements. Validate service designs against non-functional requirements, including availability, reliability, scalability, recoverability, monitoring, alerting, access, supportability, and maintainability. … impact assessments and risk evaluations for service introduction, including operational, security, supplier, compliance, resilience, and customer impact considerations. Work closely with Change Enablement, Release Management, Deployment Management, Service Configuration Management, Incident Management, Problem Management, and Service Desk practices to support controlled and sustainable deployment. ...

suppliers, ensuring key applications continue to meet both operational and regulatory requirements. We're particularly interested in candidates with experience supporting applications within Wealth Management, Investment Management, Asset Management or Private Banking environments. However, strong application engineers from the wider Financial Services sector will also be considered. … ensuring the ongoing stability, support and enhancement of services that are fundamental to daily operations. You'll play a key role in incident resolution, problem management, platform upgrades, service transition activities and business change initiatives, whilst helping to improve operational resilience through automation, monitoring and continuous service improvement. ...

suppliers, ensuring key applications continue to meet both operational and regulatory requirements. We're particularly interested in candidates with experience supporting applications within Wealth Management, Investment Management, Asset Management or Private Banking environments. However, strong application engineers from the wider Financial Services sector will also be considered. … ensuring the ongoing stability, support and enhancement of services that are fundamental to daily operations. You'll play a key role in incident resolution, problem management, platform upgrades, service transition activities and business change initiatives, whilst helping to improve operational resilience through automation, monitoring and continuous service improvement. ...

# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 493235-en\\_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this role, you will lead … oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents, you will coordinate cross-functional teams, drive ...

across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some of which require complex catalogue development experience and knowledge. Creating ...

permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational … resolution of complex and business-critical IT incidents. The role provides technical leadership, mentoring, and guidance to Service Desk colleagues while supporting major incident management, problem management, and continual service improvement. Working closely with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post ...

University of Salfords Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root causes … proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior ...

services running against agreed performance targets. You'll handle secure configuration and IT asset control, manage service components, and take ownership of incidents and problem investigation through to resolution. You'll also apply change control procedures and engage with users and stakeholders to understand their needs. You will need … proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement and process efficiency work would be beneficial. You'll need to hold ...

operational excellence of technology services while maintaining strong alignment with business objectives. This role serves as the primary owner of service health, incident and problem management, operational governance, continuous service improvement, and stakeholder engagement. The Service Manager partners closely with engineering, platform, infrastructure, security, and business teams … deliver stable, resilient, and high-performing services that align with business objectives and customer expectations. The role drives proactive risk management, operational maturity, automation, and service improvements while ensuring adherence to established operational processes and governance standards. The role also provides leadership across incident, problem, change, release ...

Treasury Analytics Group.* Support for our FIS Quantum & TBSM applications within our Production Support Group.The **Treasury Analytics Group**is responsible for measurement and management of market risk (interest rate and foreign exchange) for the Bank's retail portfolios. The team develops financial models and processes required for measuring, transfer … pricing, hedging product profitability, and financial management reporting. The Treasury Analytics Group is embarking on a brand new initiative to build the next generation strategic platform for risk, valuations and analytics to meet the growing and future needs of the department. This is an exciting opportunity to work ...

customers, colleagues and communities. Hodge is a Welsh financial services provider focused on real estate finance and specialist residential mortgage markets. Under the overall management of the Head of Service Security & Operations, the IT Service Delivery Lead is responsible for leading the Service Improvement and Service Desk teams … ensure day-to-day service delivery meets customer requirements; monitoring the workload of the support team to feed into capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution ...

scalable, highly available production systems in accordance with our service level objectives Preventing production incidents but when they do occur, performing effective incident and problem management and RCA to minimize downtime as well as possibility of recurrence. Pushing out changes and releases to production environment reliably via effective … change and release management Quick and effective response to alerts before they become incidents, with an approach to prevent them from occurring ever again Effectively triaging alerts, requests, emails such that things that needs attention get addressed first and in a timely manner in the order of their priority ...