1 to 25 of 108 Problem Management Jobs

Incident and Problem Manager Location: Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with the organisation's objectives and fostering a high-performance environment. Day-to-day of the role: Governance & SLA Management: Lead the oversight of partner adherence to incident and problem management SLAs, acting as the client-side authority on Root Cause ...

Incident and Problem Manager (Information Technology) Overview Our client sits within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident … problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives. You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team ...

Raytheon UK is searching for a Problem Manager to join our OMNIA Training team. As our Problem Manager, you will work in a matrix organisation and report operationally through OMNIA Training and functionally through the Service Delivery Manager. Ultimately, you'll work for the British Army, championing innovation … helping shape the future of military collective training. The Problem Manager role requires a customer first mindset, strong stakeholder engagement skills, and the ability work in a multidisciplinary engineering team in a complex and evolving environment. OMNIA are redefining the British Army's collective training. To do that ...

Problem Manager/Problem Analysis/Problem Coordinator Wakefield area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

Incident & Problem Manager Location: UK (Remote) Day Rate: £450 per day (Outside IR35) Duration: 6 months Role Overview We are seeking an experienced Incident & Problem Manager to take ownership of end-to-end production incident and problem resolution within a complex IT environment. This role is responsible … recurrence. You will work closely with technical teams, service owners and stakeholders to maintain operational stability and improve overall system reliability. Key Responsibilities Incident Management * Act as the primary escalation point for high-priority and major incidents * Ensure incidents are accurately logged, categorised and prioritised * Lead incident bridge calls ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … Work with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude ...

Systems Applications Support Manager is a key role which bridges the gap between technical systems staff and lead operational and clinical users. It covers management of Millennium for both service incidents and build changes. The scope includes the inter-relationship between Millennium and downstream systems, including in particularRIS-PACS … supported by the team.Accountable for the smooth running of the Trusts primary and most widely used clinical application, Millennium and other connected applications.Lead for problem solving and analysis of new requirements connected with Millennium and other connected applications.Responsible for supporting Millennium and connected applications deployment activities.Compliance with all relevant ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management Act as the primary owner of incidents and service requests from initiation to resolution. Diagnose and resolve complex technical issues across applications … systems, and infrastructure. Perform root cause analysis for recurring incidents and contribute to problem management processes. Ensure incidents are managed in accordance with best practices and defined service levels. Service Assurance & Monitoring Monitor the health and availability of critical systems and services. Investigate service alerts and proactively resolve ...

through automation and improved operational tooling. Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns. Incident and Problem Management Excellence Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews. Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks. Observability and Tooling Enablement Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times. Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes. Stakeholder ...

ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term … operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party and vendor operational performance. Stakeholder Management Primary ops interface for: Product Owners Delivery Managers Architecture & Security Business and Senior Leadership Provide clear, data-driven service reporting (availability, incidents, risks, improvements ...

processes and procedures. We believe there is nothing we cannot improve • Assisting & managing relationships with external vendors & contractors • Liaising with internal teams & management groups • Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers • Creating and maintaining metrics on all aspects of our Data … Centers and utilizing those metrics to drive positive changes • Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc. This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which ...

supporting the delivery of high-quality IT services while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely … Service Operations Lead in managing and developing the Service team. Mentor and coach team members through regular 1:1s and performancedevelopment. Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk. Manage Incident and Problem Management processes, including root cause analysis ...

Drive remediation of control gaps identified through internal/external audits and capability assessments Establish and execute a risk-based controls roadmap across User Management, Asset Management, Change Management, and Information Management Ensure controls are effectively embedded into BAU operating processes and aligned to change policy … regulatory requirements Coordinate delivery across Technology Operations, Service Management, Architecture, HR, Procurement, and third-party delivery partners Manage programme risks, dependencies, milestones, governance forums and executive reporting Define and track measurable outcomes through control metrics, reporting and automated monitoring Provide strategic leadership and challenge at programme and steering committee ...

with Computerized Systems Validation (CSV), 21 CFR Part 11 regulations, and Data Integrity compliance Experience working with ITIL processes in ServiceNow such as Incident Management, Change Management, Problem Management, Asset and Configuration Management (CMDB) Familiarity with following tools and processes - TrackWise - CAPA, Deviation, Change Control ...

Center NOC Technician works in a Network Operations Control Center environment staffed 24x7x365. The NOC Technician is accountable for entry level fault and performance management duties, including 1st level technical support and triage activities associated with all voice, data and video network elements and fiber transport facilities monitored … routinely interacts with internal network, engineering and customer care support organizations, field operations, external service providers and equipment vendors during normal monitoring and event management duties and and trouble resolutions. Requires shift work supporting after-hours, weekends and holiday coverage. Monitoring and event management of a national voice ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … clear priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets ...

Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice … stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

About the role QCIC is seeking an experienced and independent Project Manager to assist in project and problem management for a large blue-chip UK based client. The successful candidate will coordinate and direct all facets of the problem management effort, including bringing the right teams … part of the team who are the client’s primary representative for any given project/problem. Key responsibilities are listed below: Budget & Schedule Management : QCIC has full budgetary and schedule accountability for many client projects. The PM will be expected to review and revise the management strategies ...

productivity applications. · Experience in Exchange Online and other M365 Collaborative tools/products like MS Teams, SharePoint, One Drive etc. · Knowledge about License Management · PowerShell scripting · Knowledge about JIRA and ServiceNow tool · Establish and maintain excellent relationship with customer stakeholders and develop processes to improve efficiency and effectiveness … Azure tenant-level configuration, including · Azure Active Directory administration · Single Sign-on (SSO) · Conditional Access Policy (CA) · Multi-Factor Authentication (MFA) · Identity and Access Management (IAM) · Managing/Administering Exchange Online and other M365 Collaborative tools/products like Teams, SharePoint, One Drive etc. · Configure and manage a Teams ...

Desirable: experience using M365 Security Controls • Ensure our internal systems are managed to the highest standard by following industry best practice • Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes • Actively contribute to the development of existing ...

creating T‐shaped practitioners so everyone can contribute across development, operations and service resilience, while providing people leadership and owning delivery excellence, financial management and reporting. Key responsibilities DevOps delivery leadership (build + run) Lead day-to-day delivery for a combined DevOps team, balancing roadmap outcomes with operational … operate-to-build behaviours: operability in the definition of done, production readiness by default and engineered resilience. Live service operations (CNI, SLAs, incident/problem/change) Implement and continuously improve incident management: severity model, triage, escalation, communications and restoration within SLA targets. Ensure change is controlled ...

creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake 3. Stakeholder Management: Collaborate closely with the client, service teams and third-party suppliers in the delivery of the in-life service. Maintain open lines of communication with … service improvement strategy for the contract. 4. Governance and Service Reporting Experience in establishing service governance to encompass Service structure Organisation Design Business Relationship Management Business Service Planning Service Level Management 5. Risk Management and Issue/Problem Resolution: Experience in risk management. Experience in incident ...

engineers while also managing offshore resource, ensuring high levels of service delivery across the business. You'll be central to everything from incident management and support through to project delivery and cloud transformation , with real autonomy and visibility across the organisation. Key Responsibilities Lead and manage a small infrastructure … team (circa 3 engineers) plus offshore resource Own incident and problem management , acting as the escalation point through to resolution Deliver reliable infrastructure support across multiple global sites Drive service delivery standards and continuous improvement Lead and contribute to infrastructure projects , including cloud migration Oversee hardware, systems, networks ...