1 to 25 of 103 Problem Management Jobs

is an exciting opportunity to play a key role in supporting IT services for the NHS Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our … organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either Newcastle or Blackpool, you'll ensure all changes follow standard methods and procedures, enabling efficient and timely implementation while minimising disruption to NHSBSA services. You will work collaboratively to engage and influence internal and external stakeholders to support successful change delivery. Focused … data-driven continuous improvement, you will identify trends, refine processes and reduce change-related incidents. The role also includes participation in the daytime and out-of-hours Major Incident Management (MIM) rota. What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As More ❯

IT Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the … Problem Manager Analyst/IT Service Management Analyst, you'll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You'll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the … Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive More ❯

Problem Manager Annual Salary: London: £44,700-£47,500 Non-London: £42,900-£45,600 Location: Multiple locations including Durham (DH1), Lytham St Anne's (FY8), Glasgow (G2), and Southwark, London (SE1) 40% hybrid working Job Type: Full-time A new exciting permanent opportunity has become available working with a growing civil service organisation, specifically within their enterprise service … management team, where they're looking to hire two experienced problem managers and play a pivotal role in supporting the Head of Service Operations in delivering contracted requirements related to operational and IT Services problem management. This role involves negotiating solutions with Service Providers, developing and implementing improvement initiatives, and ensuring seamless service operations during their ongoing … either of the four locations highlighted above and the salaries will be reflected whether this is London or non-London locations. Day-to-day of the role: Manage the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA More ❯

Application Support Manager - Asset Management - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … stakeholders, translating technical issues into clear business language and aligning priorities. You should have significant experience leading application support teams in financial services, ideally asset management/wealth management, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare More ❯

Its goal is to design and operate scalable resilient systems utilising software engineering principles. It brings skills and expertise to automating manual tasks (TOIL) in such areas as incident management, problem management, change management, and release management tasks, and provides operational insights through monitoring and observability; and other aspects involved in preparing and optimising automated … and deliver solutions to automate manual operation (i.e., "TOIL"). Participate in operations support and on-call rotation shifts, for SRE supported systems and products. Participate in or lead problem management activities , including post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents. … Implement automation to reduce probability and/or impact of problems recurring possible options could include automated incident response, enhanced monitoring, observability initiatives, automation to change and release management . Identify, evaluate, and recommend monitoring and observability tools and diagnostic techniques to improve system observability and insights, including identification of requirements, nonfunctional requirements, design, implementation and operationalisation. Participate in More ❯

Problem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across a complex multi-supplier environment. You’ll take ownership of problem identification, RCA, and prevention, while driving continuous improvement and maturing service performance. … The role requires strong alignment to ITIL v4 Service Value Streams and the four Service Value Pillars , ensuring Problem Management activity delivers measurable operational and business value. Key Responsibilities: • Manage the full problem lifecycle, from identification through to prevention and closure.• Conduct RCA, trend analysis, and maintain the Known Error Database (KEDB).• Collaborate with internal teams … end value delivery.• Improve maturity across the Service Value Pillars : Organisation & People, Information & Technology, Partners & Suppliers, Value Streams & Processes.• Deliver process improvements, reporting, dashboards, and proactive alerting.• Develop a Problem Management community to embed best practice. Key Skills & Experience: • Strong background in Problem Management or ITIL-aligned Service Management.• Practical ITIL v4 experience, including Value Streams More ❯

Problem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across a complex multi-supplier environment. You'll take ownership of problem identification, RCA, and prevention, while driving continuous improvement and maturing service performance. … The role requires strong alignment to ITIL v4 Service Value Streams and the four Service Value Pillars , ensuring Problem Management activity delivers measurable operational and business value. Key Responsibilities: • Manage the full problem lifecycle, from identification through to prevention and closure. • Conduct RCA, trend analysis, and maintain the Known Error Database (KEDB). • Collaborate with internal teams … end value delivery. • Improve maturity across the Service Value Pillars : Organisation & People, Information & Technology, Partners & Suppliers, Value Streams & Processes. • Deliver process improvements, reporting, dashboards, and proactive alerting. • Develop a Problem Management community to embed best practice. Key Skills & Experience: • Strong background in Problem Management or ITIL-aligned Service Management. • Practical ITIL v4 experience, including Value Streams More ❯

staff. As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this varied and rewarding role, please see attached job description. We look forward to your application. Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

of initiative and independent judgment. Preferred Skills: Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives. Strong understanding of principles of Problem management, experience with applying various problem management methodologies and techniques. Implement strategies and processes to prevent problems from recurring, such as recommending permanent fixes, proces Experience … identify the underlying reasons behind problems, preventing recurrence and have experience with applying RCA methods such as 5-Whys, Fishbone diagrams, Fault Tree Analysis, FMEA, Pareto charts, and Chang Problem Identification: Identify and categorize problems based on their impact and urgency. Problem Investigation: Investigate problems to understand their root causes and impact. Solution Development: Develop and implement solutions … including temporary workarounds and permanent fixes. Problem Resolution: Ensure that problems are resolved within agreed-upon Service Level Agreements (SLAs Problem Closure: Close problems after they have been resolved and documented. Communication: Keep stakeholders informed about the status of problems and solutions. Continuous Improvement: Monitor the effectiveness of implemented solutions and continuously seek ways to improve Problem More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures. Good understanding around change management and controls. Good understanding of problem management and driving those to closure along with driving Post incident review meetings. More ❯

emerge throughout the duration of the project. Key responsibilities: Be responsible for 2 OneEPR specialist staff including shared supervision of existing technical services team members and key staff, and management of external consultancy of professional services. Proactively and positively contribute to the successful overall performance of the Trust. Deliver excellent levels of customer service to all patients/visitors … you that do not. Challenge poor practice that could lead to the transmission of infection. Digital Infrastructure Development - for full details, please refer to the attached Job Description. Team Management -for full details, please refer to the attached Job Description. Person Specification Qualifications Essential Degree level qualification or equivalent experience in computing or related field. PRINCE2 qualification Technical accreditation … Certified Virtualisation Expert (CVE) Citrix Certified Architect (CCA). Certified Information Systems Security Professional (CISSP) ITIL Service Manager/Expert Certificate Evidence of continuing professional development Desirable ITIL Service Management qualification. Educated to Masters level, either MBA or MSc Management qualification Experience Essential Advanced theoretical and specialist knowledge across several information technology platforms; Server Virtualisation, Desktop Virtualisation, Data More ❯

experience to work onsite at our customer location Winston Salem NC. The ideal candidate will possess deep expertise in SailPoint IdentityIQ and a strong understanding of Identity and Access Management (IDAM) and Identity Governance and Administration (IGA) frameworks. This role demands hands-on experience in Role-Based Access Control (RBAC) and SaaS migration projects. Key Responsibilities: Lead and manage … Provide technical guidance and support for troubleshooting and optimization. Ensure compliance with security standards and regulatory requirements. Required Skills & Qualifications: Minimum 8 years of experience in Identity and Access Management, with a focus on SailPoint IIQ. Strong understanding of IDAM and IGA concepts, architecture, and frameworks. Proven experience in implementing RBAC models and managing SaaS migrations. Hands-on expertise … in SailPoint IIQ components including lifecycle management, policy enforcement, and reporting. Excellent communication and stakeholder management skills. Ability to work independently at a customer site and collaborate with cross-functional teams. Preferred Qualifications: SailPoint certification(s) is a plus. Experience working in regulated environments (e.g., finance, healthcare Familiarity with other IAM tools and technologies. Do 1. Design and More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root More ❯

to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As … manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within … the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities Ensure tickets are kept up to date and customers are informed of progress or workarounds Identify improvements for ticket management that can become inputs for Continuous Improvement Drive partner on-hold times More ❯

Problem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across their network. You’ll take ownership of problem identification, root cause analysis, and resolution, collaborating with internal teams, suppliers, and regulators. This role … offers the opportunity to drive continuous improvement, build processes, and influence service performance across the organisation. Key Responsibilities: • Own and manage the full problem lifecycle, from identification to resolution and prevention. • Conduct Root Cause Analysis (RCA) and trend analysis to address recurring issues. • Maintain and improve the Known Error Database (KEDB) and associated documentation. • Engage with internal teams, suppliers … and regulators to communicate solutions and manage risks. • Drive process improvements, reporting, dashboards, and alerting to enhance service performance. • Build a Problem Management community to share knowledge and best practices. • Assess and mitigate operational and commercial risks associated with recurring problems. Key Skills & Experience: • Experience in problem management or ITIL-aligned service management. • Strong analytical, data More ❯

Problem ManagerManchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change, and influence how a national infrastructure delivers value. You’ll … work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues.• Lead Root Cause Analysis (RCA) and trend analysis to uncover systemic problems and deliver actionable solutions.• Maintain … teams, suppliers, and regulatory partners to communicate risks, solutions, and performance insights.• Enhance reporting, dashboards, and alerting to proactively manage problems and improve service performance.• Build and nurture a Problem Management community across teams and suppliers, driving knowledge sharing and best practices.• Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive More ❯

Problem Manager Manchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change, and influence how a national infrastructure delivers value. You … ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues. • Lead Root Cause Analysis (RCA) and trend analysis to uncover systemic problems and deliver actionable solutions. … teams, suppliers, and regulatory partners to communicate risks, solutions, and performance insights. • Enhance reporting, dashboards, and alerting to proactively manage problems and improve service performance. • Build and nurture a Problem Management community across teams and suppliers, driving knowledge sharing and best practices. • Influence service improvements and embed continuous service improvement (CSI) practices to move the team from reactive More ❯

Major Incident & Problem Manager - ITIL v3 or v4 - Upto £55K - £65K + excellent benefits - Hybrid, Bradford office Location: Bradford, West Yorkshire with Hybrid Work Arrangements (1 - 2 days a week in the office) Our client, a leading organisation in the region, is seeking to recruit a Major Incident & Problem Manager to be responsible for the end-to-end … management of high-impact IT incidents and the proactive identification and resolution of underlying problems. This role ensures minimal disruption to business operations by leading the response to major incidents, driving root cause analysis, and implementing long-term solutions in alignment with ITIL best practices. This role acts as a central point of contact during critical incidents, coordinating technical … teams, communicating with various levels of stakeholders (including senior management) and driving continuous service improvement I the incident response and problem management processes. Skills and Qualifications: Essential: Proven experience in Major Incident and/or Problem Management roles within an ITIL-aligned environment. Strong understanding of ITIL v3 or v4 frameworks (certification preferred). Excellent More ❯

support personnel with problems related to the usage of services across the network services portfolio. Network analysts perform technically skilled precision work and provide complete, enterprise level, engineering, installation, management, maintenance and support of network and telecommunications equipment, software, services, communications cabling, and related infrastructure including UPS, PDU, racks and cabinets. Network analysts respond to issues, troubleshoot, diagnose, and … 2. Substantial experience relating to Cisco routing, switching, telephony, and security and Aruba wireless technologies from design and planning to implementation. 3. Demonstrated experience with Solarwinds Orion or similar management platform. 4. Knowledge of National Electric Code and TIA/EIA standards for the installation of telecommunications cable and equipment. 5. Demonstrated experience building and maintaining network and telecommunication … communication skills. • Ability to maintain clean and orderly networking spaces in a manner consistent with industry best practices. • Ability to monitor equipment and inventory levels for asset management and tracking, restock scheduling and other reporting purposes. • Ability to maintain and submit records of time and materials required to complete projects and tasks. • Ability to follow More ❯

user requirements, and design documents for any changes made to the serialization system. Formal investigation of support issues, communication with impacted stakeholders and vendors, resolution/closure of the problem, and updating appropriate knowledge management records. Experience of Process Automation Systems Experience in Systech suite of products (Systech Guardian, Advisor and Sentri) Track & Trace, Serialization & Brand Protection - Systech … Qualification (DQ), Commissioning (FAT, SAT, Startup), Qualification Test Protocols (IQ/OQ/PQ), Process Validation (PV). Experience in pharma packaging processes and packaging equipment custom software Strong problem-solving and strong analytical skills are essential. Ability to troubleshoot issues and provide timely resolution. Excellent analytical, organizational, team, and project management and documentation skills Excellent written verbal … manufacturing and packaging operations Worked in direct support of and along with the maintenance staff to maintain both complex and straightforward systems used in packaging operations Experience with Systems Management (disaster recovery, problem management, incident management, change management etc). More ❯

practise. • Supporting migrated solutions in hyper care period following migration and troubleshooting issues. • Documenting work and handing over to BAU teams when complete. • Adhering to ITIL processes (including Change Management, Problem Management and Major Incident Management). • Delivery of tasks in a sprint methodology, the ability to accurately forecast/estimate task timescales, and call out … experience of the following: • Support and configuration of SharePoint 2010. • Power Automate/Power Apps. • Migration of InfoPath Forms. • SharePoint Workflows. • Migration of custom SharePoint lists. • Entra ID Identity Management (Users/Groups). • Document Management within SharePoint Online. • Windows Server administration and IIS knowledge/skills • Excellent communication skills to engage with stakeholders and technical teams. • Understanding More ❯

servers), Active Directory, and Microsoft 365 services Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting Good knowledge of ITIL principles and best practices for incident management, problem management, and change management Experience in first-line SAP support is considered an advantage Proven project management skills Knowledge of Operational Technology (OT) is More ❯

software, hardware and peripherals. They will be responsible for responding to, updating and resolving support tickets in a timely manner and according to SLAs. The candidate must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate staff members. The role primarily involves configuring … and maintaining online ordering and automation platforms that we have built for our clients. The role will also involve performing testing the configuration of our products, major incident management, root cause analysis, developing checklists for typical problems and recommending procedures and controls for problem prevention. This position will support multiple bespoke applications developed in-house by LineTen and … and maintenance activities. Document and keep Standard Operating Procedures (SOPs) updated. Perform Root Cause Analysis at the end of major or recurring incidents which can then be used for Problem Management Analysis of Incidents and Change Requests (BAU and non-BAU) feeding findings back to the relevant stakeholders and product owners in the company. Provide overflow testing when More ❯