1 to 25 of 256 Problem Management Jobs

Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst … join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners ...

seeking a talented individual to join our IT Problem Management team. This role will be based in our Liverpool. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting … Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent ...

seeking a talented individual to join our IT Problem Management team. This role will be based in our Liverpool. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant incidents within the organisation. Reporting … Senior Manager, who leads Problem Management globally, you’ll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: •Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. •Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. •Mentor Major Incident Managers. •Conduct Major Incident Reviews. •Champion for the problem management practice. •Prevent recurrence of problems through ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through ...

could be a great fit. The Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing … teams respond to critical events, you'll be right at home here. What You'll Be Doing ** Leading the full lifecycle of Problem Management, ensuring issues are properly analysed, resolved, and prevented from coming back. ** Handling major incidents with confidence by coordinating teams, keeping stakeholders informed, and guiding ...

Incident & Problem Manager** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee … effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic ...

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

Incident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support … effective management of IT incidents and problems across the organisation's technology landscape. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate. Key Responsibilities: Monitor ...

Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider … work across all three main hospital sites Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with ...

proactively address performance issues Manage platform upgrades, patches, and version control Provide monthly health and performance reports for all managed security platforms Data Source Management & Integration Manage onboarding of data sources to security platforms (e.g., log sources to SIEM) Configure data parsing, normalization, and enrichment to ensure data quality … CMDB, and ticketing systems Implement SSO (Single Sign-On) and MFA (Multi-Factor Authentication) integration with recipient clients or Global's identity and access management systems Access Management & Governance Enforce Role-Based Access Control (RBAC) across all security platforms Conduct quarterly access reviews to ensure least-privilege access ...

Identity and Access Management (IAM) Technical Operations Engineer Job Description Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer … experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part ...

processes and procedures. We believe there is nothing we cannot improve Assisting & managing relationships with external vendors & contractors Liaising with internal teams & management groups Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers Creating and maintaining metrics on all aspects of our Data … Centers and utilizing those metrics to drive positive changes Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc. A day in the life A day in the life AWS Infrastructure Services owns the design, planning, delivery, and operation ...

Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst ...

Identity and Access Management (IAM) Technical Operations Engineer 1 Years FTC with extensions. 4 days in the office. Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission … innovating their business and creating a superior customer experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. ...

rile is a senior leadership role accountable for the reliable, high-quality delivery of frontline IT services across GSTT. Leading Service Desk, Incident and Problem Management, Request Fulfilment, & Service Reporting, you will own day-to-day operational performance in one of the most complex healthcare environments … benchmark for digital service excellence? Main duties of the job As Head of Service Operations, you will: Lead the operational performance of key service management functions, including the IT Service Desk, Incident and Problem Management, Request Fulfilment, and Service Reporting. Ensure technology services are resilient, scalable ...

Problem ManagerManchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real change … national infrastructure delivers value. You’ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues.• Lead ...

Problem Manager Manchester – Permanent | up to £61,000 VIQU are partnering with a leading national Energy Company to recruit a Problem Manager to play a pivotal role in keeping complex critical systems running smoothly. This is your chance to take ownership of high-impact service issues, drive real … national infrastructure delivers value. You’ll work with cutting-edge systems, collaborate with top-tier teams and suppliers, and shape the future of Problem Management at scale. What You’ll Do: • Take full ownership of the problem lifecycle, from identification to resolution, preventing recurring service issues. • Lead ...

work." This is a hybrid position with three days per week in our Berlin office (at Alexanderplatz). What You Will Do IT & Infrastructure Management Oversee and consolidate IT operations, infrastructure (network, servers, cloud) and security policies for Retail Media. Collaborate with the internal corporate IT support teams, ensuring … employees have the secure and efficient tools they need (e.g., O365, ERP, CRM, identity management). Develop and execute a long-term IT strategy that supports business scalability, M&A integration, and robust security compliance (e.g., ISO 27001, GDPR). Device Management & Field Operations Lead the strategy ...

usage of services across the network services portfolio. Network analysts perform technically skilled precision work and provide complete, enterprise level, engineering, installation, management, maintenance and support of network and telecommunications equipment, software, services, communications cabling, and related infrastructure including UPS, PDU, racks and cabinets. Network analysts respond to issues … Cisco routing, switching, telephony, and security and Aruba wireless technologies from design and planning to implementation. 3. Demonstrated experience with Solarwinds Orion or similar management platform. 4. Knowledge of National Electric Code and TIA/EIA standards for the installation of telecommunications cable and equipment. 5. Demonstrated experience building ...

services Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting Good knowledge of ITIL principles and best practices for incident management, problem management, and change management Experience in first-line SAP support is considered an advantage Proven project management skills Knowledge ...

necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information … technology Change Management – Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process ...

necessary in the planning, estimating, supervising and monitoring of implementation activities where required. Some of the key deliverables for the role will include: Incident Management - Managing the investigation and resolution of application incidents as well as aid and advise business users in the effective use of applications and information … technology Change Management – Managing change requests through the full systems life cycle to completion. Including Requirement Gathering, Feasibility Analysis, Specification, Build and Configuration, Testing and UAT, Training, Implementation, Operational Handover and Post Implementation Support Problem Management - Where appropriate take ownership of the problem management process ...