Problem Management Jobs

Hybrid 2 days on-site Maintain a high level of service, support and delivery across the IT Service Desk. Own and troubleshoot incoming 1st to 2nd line incidents and requests. Responsible for your own service desk documentation and updating of the team knowledge base. Proactive approach to improving service desk... more ▸

We are looking for a full time IT Service Delivery Partner to work in our fast paced IT department in Liverpool... Role: The Service Delivery Partner acts as a key resource managing customers and stakeholders expectations of IT Services through working with third parties, internal departments, and specialist IT functions... more ▸

We have an exciting new role for an onsite Service Desk Analyst to join an Award-winning, UK-based, IT Services company! The right candidate will have a good understanding of Microsoft Azure and 365 technologies, knowledge of Telephony Systems such as Five 9 and 2nd Line Deskside Support experience. You will be fully supported by a team of senior engineers and will be supporting clients infrastructure and back... more ▸

Professional/Technical Responsible for ensuring that all Incidents and Requests are dealt with by the support team in a timely manner and within agreed Service Level Agreements (SLA). Responsible for ensuring that the team adhere to security measures in respect of IT equipment for the protection of the Trust IT service from hackers, computer viruses and any other such assaults. Fully... more ▸

Service Desk Analyst - Doncaster - Hybrid Working (1-2 days per week in the office) - upto £30k I am working with a major business involved with manufacturing and distribution to help them grow their Service Desk. The role will involve working with internal and external partners to make sure issues are resolved. This will need strong communication skills as well as a passion... more ▸

Summary: Candidates for this role will need to have knowledge and experience in an ITSM environment and specifically with Problem Management. This role will be instrumental in helping us to launch and mature this ITIL practice. Here's a high-level summary of the areas that I am looking for: Experience in an IT Service Management environment with a working knowledge of ITIL 4 value streams, practices, and/ or processes ITIL... more ▸

Key Responsibilities Contribute to the development of the service management tool - Fresh Service To contribute to the development and revision of relevant policies, frameworks and processes that are in place across the business as directed by the change, problem and MIM Manager Keep relevant documentation up to date and in... more ▸

IT Infrastructure Specialist- Hamilton -(28-38K) Hybrid role A fast-growing world wide market leader are looking to appoint an IT Infrastructure Specialist to join their busy and dedicated Support team, based from their Hamilton office. The role on offer is a fast-paced and varied role, where you will work remotely and on client sites, providing first-class technical support to users. Roles and Responsibilities:... more ▸

The right candidate will be required to: Logg and prioritizing jobs - internal calls/ITSD mailbox/IT Hub tickets 1st Line technical support - Incident Management/Request Fulfilments/Problem Management Providing excellent customer service to the business User password resets A/D permissioning - Grant access to folders/applications Managing hardware lifecycling Undertaking... more ▸

Reed Technology Cardiff are looking for a Service Delivery and Improvement Lead to join a well-known, public-sector organisation based in South Wales. This is a key role, working within the IT Services Department. The primary function the role is to support the service delivery maturity journey through applying a consistent, structured and communicated ITIL approach to technical and service improvements for the... more ▸

About the Role- Senior Service Desk Working five days a week at a client site in Cardiff A good understanding of Microsoft Azure and 365 technologies. A knowledge of Telephony Systems such as Five 9. Project Work 2 nd Line Deskside Support to end users. Building and distributing new equipment workstations etc. Fully supported by Westgate's senior engineers. Supporting the clients infrastructure and backups. Assisting... more ▸

Hi Hope you are doing well We have the below job opening for you 6 months and rolling contract Location: Reading, UK (onsite) Job Designation: Application Support Engineers Rate- 300 GBP/day- Outside Ir35 Job Description: Experience: 6-9 Years Technology Stack: Roles and Responsibilities: [Must have skills from technical... more ▸

Service Desk Manager required to join one of the largest retailers in the UK. They are a company you will have defiantly heard of with over 700 retail stores spread right across the UK and they don't plan on stopping anytime soon! They are going through a period of digital transformation with huge investment into their eCommerce capabilities and technology playing... more ▸

Network Engineer - CCNA / CCNP - London - Hybrid Role - ( 2 days from home a 3 on site) to £50k pa Our Network Support client is looking for an experienced Network Engineer to join their expanding team supporting clients in and around London. You will be responsible for: Providing 2nd and 3rd line Network Troubleshooting. Mentor and assist other team members. Provide problem management and... more ▸

You will be responsible for: Providing 2nd and 3rd line Network Troubleshooting. Mentor and assist other team members. Provide problem management and escalation in accordance with the client requirements. Oversee Voice Network and produce client facing documentation. Implement technical projects focusing on vendor agnostic solutions. Direct technical support via telephone... more ▸

Service Delivery Manager Hybrid Working Circa £55K On behalf of our growing client based in Manchester, we are recruiting for an enthusiastic Service Delivery Manager. As Service Delivery Manager, you will be responsible for designing and delivering the best IT experience for the end-user, from the pre-boarding to the onboarding of your colleagues, as well as their in-life support. The Service Delivery Manager... more ▸

Purpose of the Job As an IT Service Improvement Analyst, you will support a Service Delivery Principle on the management and delivery of all service improvement initiatives across IT. This role will assist in Incident, Problem, and Change Management and will act as a point of contact between the business... more ▸

Responsible for efficiently and effectively handling of all incidents, including high profile Major IT and Security Incidents, you will also aim to act on data with recommendations to improve the day to day productivity of different IT teams through use of KPIs and SLA performance. You will liaise closely with... more ▸

As the Service Desk Manager, you will develop and manage the service desk team, be responsible for coaching and mentoring as well as producing training plans for your team. You will be actively involved in change, incident and problem management and demonstrate best use of the ITSM toolset. Essential Experience &... more ▸

Suitable professionals will have a mixture of the following skills and experience: Experience assessing business impact and urgency, declaring major incidents, and triggering business continuity procedures or disaster recovery as applicable Strong hands-on experience in Major Incidents Management in a multi-vendor environment Acting as an escalation point for... more ▸

Wintel Engineer Fully Remote £65,000 + 10% bonus & benefits We're partnered with a rapidly scaling FinTech who are going through a huge Cloud Transformation to Azure, as they are set to become the UKs largest cloud-based mortgage and savings provider. Joining the IT Operations team, you will be responsible for improving the availability and reliance of the financial systems, as well as working to support... more ▸

System Operations Engineer Fully Remote £65,000 + 10% bonus & benefits We're partnered with a rapidly scaling FinTech who are going through a huge Cloud Transformation to Azure, as they are set to become the UKs largest cloud-based mortgage and savings provider. Joining the IT Operations team, you will be responsible for improving the availability and reliance of the financial systems, as well as working... more ▸

Business Analyst Reading / Remote & Hybrid Working Available £40,000 to £55,000 + Bonus & Package Excellent opportunity for an ITIL qualified Business Analyst or Service Analyst to join a global company in a highly varied hands-on role, offering great progression opportunities. This company have grown from strength to strength over the past year. As specialist within the security and international travel industry, they... more ▸

Role: Workflow 360 Developer Location: Remote Contract length: 12 months Rate: up to £650 inside IR35 Responsibilities will include: Analyze, diagnose and resolve application incidents Fulfill service requests Provide daily status updates on tasks assigned Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)... more ▸

Service Delivery Manager ( Home-based) Service Delivery Manager, Infrastructure, ITIL, Consultancy, MSP,Change Management, Problem Management, Networking Service Delivery Manager - About the role: Are you a customer-facing Service Delivery Manager preferably, with a background working around Managed Services, Infrastructure, Networking, IT Solutions projects, Cloud Technology, thinking of looking for a new challenge? Are you commercially aware and comfortable... more ▸

Service Delivery Manager ITIL, Process Improvement, SLAs, Reporting, Project Management This is an opportunity to join a forward thinking, extremely succesful, global organisation where you will be responsible for the management and efficiency of day to day operations in the Service Delivery department. Key Experience: Delivering ITIL operating processes and procedures Driving continuous service improvement Incident Management, Problem Management,... more ▸

Infrastructure Team Leader James Adams is seeking an experienced Infrastructure Team Leader to lead a team of 4th Line Engineers. This is a newly created role due to the continued growth of the 4th line Infrastructure team. You will be joining a well-established and award-winning company with offices across Europe. This is an excellent opportunity for anyone interested in being part of a highly collaborative leadership team... more ▸

Infrastructure Technical Specialist I have a highly reputable Microsoft partner needing an Infrastructure Technical specialist to start asap and work with their end customer. I will include all the contact details and job descriptions below and if you are interested in this opportunity, please get in touch as soon as possible and confirm you are happy for Nigel frank to represent you... more ▸

Your new role In the role you will work within the service desk team, focusing on 1st line escalations and supporting applications (internal facing - SaaS and Web applications)... You'll be involved in calls, emails and web chats providing support for both internal and external customers, be involved in incident/... more ▸

Major Incident Manager / ITILGlobal ConsultancyLondon Salary £50-65k + benefitsAs a tier 1 preferred supplier to one of the world's leading consultancies we have be asked to assist with the search and selection of 3x Major Incident Managers to bridge the gap between this high profile UK organisation's specialised digital department and the main business. This role is at heart of the IT delivery organisation and will require... more ▸

Major Incident Manager / ITIL Global Consultancy London Salary £50-65k + benefits As a tier 1 preferred supplier to one of the world's leading consultancies we have be asked to assist with the search and selection of 3x Major Incident Managers to bridge the gap between this high profile UK organisation's specialised digital department and the main business. This role is at heart of the IT delivery organisation and... more ▸

Homebased Are you an Application Support Engineer looking for that next step in your career? Do you have great customer service and interpersonal skills as well as strong SQL and2nd and/or 3rd line support skills?As Application Support Engineer you will be supporting customers in utilising the companies market leading software products.This role is a night shift role which will compensate... more ▸

Overview You have the chance to work for one of the largest Entertainment and Telecommunications operators in the United Kingdom, with over 50 million customers across the UK. With incredible upcoming projects across both public and private sectors, the Service Delivery Team is looking to grow even bigger! Key Responsibilities: Take accountability of the day-to-day service relationships with the... more ▸

Business Analyst Reading / Remote & Hybrid Working Available £40,000 to £55,000 + Bonus & Package Excellent opportunity for an ITIL qualified Business Analyst or Service Analyst to join a global company in a highly varied hands-on role, offering great progression opportunities. This company have grown from strength to strength over the past year. As specialist within the security and international travel industry, they... more ▸

JOB TITLE: IT Helpdesk Supervisor LOCATION: London OR Bath SALARY: Up to £35k DOE Overview This role will see you providing crucial management of the day-to-day operations of the IT Helpdesk. You would be responsible for managing and distributing the ticket load of the team, as well as acting as an escalation point. In addition, to managing workload this role will involves providing effective people management... more ▸

Description For more than 27 years, our Charterhouse teams have been pushing tech boundaries and exceeding expectations. For the clients we look after, this means delivering integrated technology solutions that drive their business success. Our reputation as a multi-award-winning solutions integrator of cloud, connectivity, networking, mobile and security solutions speaks for itself. Just as our solutions give... more ▸

I am excited to be working with a large benefit pension plan company who are looking for a contracted Service Desk Analyst. As a global company, they are looking for someone to join their London Office. This role is not remote, 5 days in office and working on a rotating schedule, including weekends and evenings. Your New Role My client is looking for someone with experience within... more ▸

My client is currently recruiting for two Infrastructure Engineers due to an expansion of the team... Your secondary focus will be on delivery of new technology into the organisation through the project delivery life cycle working closely with the portfolio manager to determine project definitions, requirements and timelines... You will... more ▸

Due to the continued success and expansion of Magdalene we have an exciting opportunity for a NOC Manager to be part of ourNetwork Operations and Maintenance team based in Kirkintilloch. The NOC provides 24x7 support in the utilities sector for Magdalene is a leading telecom services supplier offering a complete end to end service across the UK and Ireland. Magdalene provides specialist services to our clients in the... more ▸

An SC cleared senior engineer with Active Directory experience is required with the following skillset:Essential:*Agile & ITIL Foundation level / relevant experience;*Microsoft role-based certification - Expert and relevant product certifications -*Active Directory*Exchange *MS Certified*Practitioner level knowledge of hardware, software and systems being supported -*PKI*Active Directory*GPO*PS Scripting*RBACS*DNS/ DHCP*Substantial experience in relevant roles, including technologies in an enterprise environment, and of working within a secure environment,... more ▸

Job Description Application Support Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems... more ▸

INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from... more ▸

Job Title: 1st/ 2nd Line Service Desk Analyst Salary: up to £25,000 Location: Nottingham Job Type: Permanent Premier are currently engaged with a well-established client in the Nottingham area, looking for an 1st/ 2nd Line Service Desk Analyst to join their IT team due to a great year meaning growth within the team. The successful 1st/ 2nd Line Service Desk... more ▸

Purpose of the Job As an IT Operations Analyst - Customer focused - HYBRID WORKING, you will support a Service Delivery Principle on the management and delivery of all service improvement initiatives across IT. This role will assist in Incident, Problem, and Change Management and will act as a point of contact... more ▸

Come and join the Littlefish team! Salary: Up to £35,000 Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement . Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box. Our current... more ▸

An exciting opportunity has arisen to join this company as an Application Support Analyst. They are looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical support, technical solutions and engineering solutions across all production Payment Processing Applications.This is a great opportunity for somebody with great technical knowledge or detailed payments support... more ▸

My client based in High Wycombe are looking for a Desktop Support Engineer on a 3 month contract Inside of IR35 which will be fully on site. You will be working in a busy team of which you will be providing specialist 2nd line and desktop support for users with regards to installing, diagnosing, repairing, maintaining an upgrading all hardware and equipment You will be -To provide second line... more ▸

Application Support Analyst A FTSE 250 financial organisation is currently recruiting a Application Support Analyst who has experience supporting software applications within an ITIL environment utilising tools such as SQL / Excel. You must have an in-depth understanding of application configuration and be able to resolve application support queries. The ideal candidate will have worked within the financial services market and... more ▸

2nd Line Support Analyst Keynsham £250 per day, inside IR35, via umbrella 6 months Our Keynsham based client is looking for a 2nd Line Support Analyst to join their service desk team on a 6 month contract. Working for the Service Desk manager within Digital Solutions you will provide 1st and 2nd level software support primarily for the... more ▸

Morson Technical Services are currently looking to recruit an IT Field Support Engineer to cover the South East Region. JOB PURPOSE To provide Technical support to the deployed Systems by resolving incidents swiftly and undertaking commissioning, upgrades and Planned maintenance as required. The Field Support Engineer operates within a defined geographic area and as such will require regular travel and good... more ▸