1 to 25 of 172 Problem Management Jobs

Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst … join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners ...

Service Management Analyst/Problem Manager - ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst … join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You'll work with technical teams and service ...

Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst … join the Technology team particular focus on Root Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service ...

Problem Manager who thrives on bringing order to complexity and improving the stability of IT services? If you enjoy shaping processes, driving service reliability, and leading teams through structured improvement, this London City-based role could be ideal. This organisation is hiring an IT Problem Manager to join … Technology and IT Service Management function. You will play a critical part in preventing future incidents, improving operational resilience, and embedding best practice across the business. This permanent role pays around £75,000 with three days a week in the London City office. What ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our London based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through ...

could be a great fit. The Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing … teams respond to critical events, you'll be right at home here. What You'll Be Doing ** Leading the full lifecycle of Problem Management, ensuring issues are properly analysed, resolved, and prevented from coming back. ** Handling major incidents with confidence by coordinating teams, keeping stakeholders informed, and guiding ...

Incident & Problem Manager** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee … effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic ...

Incident & Problem Manager** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee … effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic ...

strives to find timely solutions to complex issues. It will require constant and effective communications with internal/external cross-functional teams. Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving … automation opportunities in support activities Ensuring housekeeping and maintenance tasks are completed on time Identification and proposal of automation opportunities in support activities Incident & Problem Management Manage and resolve incident tickets assigned to the 2nd line Support team Liaise with 3rd line teams in resolving issues Provide regular ...

Problem Manager London – Permanent | £64,000 – £71,000 VIQU are partnering with a leading Energy Company to recruit a Problem Manager to oversee the end-to-end management of service-related issues across a complex multi-supplier environment. You’ll take ownership of problem identification … continuous improvement and maturing service performance. The role requires strong alignment to ITIL v4 Service Value Streams and the four Service Value Pillars , ensuring Problem Management activity delivers measurable operational and business value. Key Responsibilities: • Manage the full problem lifecycle, from identification through to prevention and closure. ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

Incident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support … effective management of IT incidents and problems across the organisation's technology landscape. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate. Key Responsibilities: Monitor ...

Incident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support … effective management of IT incidents and problems across the organisation's technology landscape. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate. Key Responsibilities: Monitor ...

high-performing ServiceNow configurations, customizations, and integrations. The ideal candidate will have a deep understanding of the ServiceNow platform, extensive experience with IT Service Management (ITSM) processes, and a proven track record of successful ServiceNow implementations. Responsibilities: Solution Design: Lead the end-to-end solution design process for ServiceNow … future business needs while adhering to industry standards and security best practices. Platform Customization: Customize and configure ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service Delivery, IT Service Management (ITSM), IT Operations Management ...

high-performing ServiceNow configurations, customizations, and integrations. The ideal candidate will have a deep understanding of the ServiceNow platform, extensive experience with IT Service Management (ITSM) processes, and a proven track record of successful ServiceNow implementations. Responsibilities: Solution Design: Lead the end-to-end solution design process for ServiceNow … future business needs while adhering to industry standards and security best practices. Platform Customization: Customize and configure ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service Delivery, IT Service Management (ITSM), IT Operations Management ...

researching using a knowledgebase repository, or in person for on-site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the GCC. Broad communications are handled through enterprise level notification systems and organizational chat solutions. Excellent written and oral communication … ability to produce content or directly impact the output and audience for Linear platforms/markets. Where applicable work with DTC equivalent functions. Leadership & Management: Ability to provide leadership when responding to and leading the Major Incident response. The ability to set priorities, provide direction, support resolver groups ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...

gather requirements and deliver high-quality solutions Requirements ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are often preferred Configuration Management Experience (CMDB data model and relationships) 7+ years of ServiceNow hands-on experience in designing, developing and delivering ITSM ServiceNow integration experience (REST APIs … SOAP, Remote tables, Integration Hub) Proficiency in ServiceNow scripting (JavaScript, Glide API, server- and client-side scripting) Expertise in Incident Management, Problem Management, Change Management, Knowledge Management, Contract Management, Service Catalog, Reporting Modules Strong knowledge of the ServiceNow platform, its architecture, and modules Proficiency ...