1 to 25 of 137 Problem Management Jobs

Business Services Authority (NHSBSA) and our customers. We are looking for an experienced and motivated individual to join the IT Service Management team on a 12-month fixed term opportunity covering maternity leave Based in either Newcastle or Blackpool, this role combines both Problem Management and Change … Enablement responsibilities across two critical ITIL practices that support service stability, governance and continual improvement across DDaT You'll lead and coordinate the management of IT problems and changes across the organisation, ensuring robust governance, risk management and service assurance processes are followed. Working closely with resolver teams ...

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes … policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement ...

Operations Problem Manager £30K Hybrid home and Cardiff office based Mon – Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes … policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues and customers Main Tasks and Objectives To perform an initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement ...

touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Incident & Problem Management Analyst Job Type: Permanent Location: Warrington Number of hours: 40 hours per week – full time Ready to utilize your experience and expertise in Incident … Problem Management Analyst? We have an exciting role for you Incident & Problem Management Analyst! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making ...

governance. We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24×7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open‐source tools for the Kubernetes and CNCF ecosystem. … About the Role As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia’s delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short‐term, outcome‐driven work where required. ...

Problem Manager/Problem Analysis/Problem Coordinator Wakefield area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

support readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners Requirements ...

Capgemini Government Solutions (CGS) LLC is seeking an ITSM Problem Manager to lead enterprise problem management and eliminate recurring incidents through root cause analysis and continuous improvement. This role partners across ITSM and Cybersecurity to improve service reliability, reduce risk, and deliver actionable insights to leadership. … Responsibilities: As an ITSM Problem Manager, you will: Own the end-to-end Problem Management lifecycle (identification, RCA, remediation, closure) aligned with ITIL Lead Root Cause Analysis (RCA) and Post-Incident Reviews (PIRs) for high-severity and recurring incidents Establish and maintain problem management governance ...

support assessment and prioritisation of improvement opportunities including business case (resourcing and budgetary considerations) and measuring, evaluating and tracking benefits. Liaising with Portfolio Management Office and other areas of PDS where necessary Identify and lead CI initiatives that improve SLA performance, service availability, resilience and user experience. Produce clear … leadership and stakeholders. Improvement Delivery Champion user centred design and stakeholder engagement to ensure improvements and risk controls meet operational policing needs. Risk and Problem Management Management and co-ordination of Problem Management practice across the Managed Services Directorate. Oversight of root cause analysis ...

countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship … supporting critical trading applications. Shape the future of our production services through strategic leadership and hands‐on technical expertise. You will be responsible for management and development of a high‐performing team in our London location while providing regional leadership and oversight, governance, and the execution of running ...

Continuity Manager designs, documents, and maintains continuity and recovery plans aligned with federal requirements, NIST frameworks, ISO standards, and ITIL 4 resilience, incident, and problem-management practices. The role facilitates tabletop exercises, failover tests, and readiness reviews, providing leadership with metrics, dashboards, and audit-ready reporting. This position … failover or recovery tests; identify gaps and improvement opportunities; and drive remediation efforts with accountable stakeholders. Collaborate with IT operations, cybersecurity, incident response, problem management, service owners, and vendors to integrate continuity and resilience requirements into projects, changes, releases, and operational practices. Produce continuity and resilience metrics, dashboards ...

Major Incident Manager to join our London based law firm on a permanent basis. Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

common approaches across the Trust enterprise architecture. Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Change, Release, Problem, Performance, and Availability Management. Provide leadership in enterprise architecture technologies when working with external vendors, suppliers and other stakeholders. Provide leadership in application performance … effective customer-focused support service. Good presentation and negotiation skills to produce and present formal proposals and get proposals accepted. Excellent planning and time-management skills. Good negotiating and relationship-building skills to gain maximum benefit for customers from software suppliers and internal ICT providers. Able to set clear ...

physical and virtual servers as well as core cloud services and workstation infrastructure, monitors system performance, and troubleshoots issues. They implement automation and configuration management and plan and perform system upgrades. In terms of security and compliance, the Systems Engineer ensures that systems are secure and compliant with industry … implement cloud-based solutions (e.g., AWS, Azure, Google Cloud Platform, Microsoft 365) to support business needs. Ensure system scalability, reliability, and security. Infrastructure Management: Maintain and optimize physical and virtual servers and workstation infrastructure. Monitor system performance, conduct regular system audits, and troubleshoot issues. Implement automation and configuration management. ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

Role : Specialist Engineer Location Sheffield UK Type : Hybrid 3-days in a week Job Description: Primary skill Automation Engineer Service Lifecycle Management Oversee the design implementation operation and improvement of IT services Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs Service Strategy … customer satisfaction Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future ...

access and support interaction quality. Work with engineering and delivery teams to turn findings into practical improvements. Validate improvements using operational and experience indicators. Problem management and continual improvement Own operational problem management, with a focus on reducing repeat incidents and improving long‐term service quality. … managed services setting. Experience operating a front‐door service model with clear escalation, operational control and repeat‐demand reduction. Practical involvement in Problem Management and CSI activity. Experience handling operational escalations and addressing poor end‐user experience. Background as a senior engineer, technical lead or escalation manager. Strong ...

Candidate must be SC Cleared The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working with applications/computer systems/handheld devices and to undertake analysis, diagnosis … range from straightforward to more complicated technical issues to their desired resolution. Key responsibilities: Act as a point of contact for all Incidents and Problem Records Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule, and conduct incident reviews Ensure the closure ...

Whys, Fishbone, Fault Tree, Kepner-Tregoe) Ability to analyse technical, process, and organisational causes of failure Experience working within Incident, Major Incident, and Problem Management functions Confidence to challenge engineering teams and vendors on root causes and corrective actions Experience producing high-quality RCA reports (timeline, impact, contributing … authority. What You'll Own Root Cause Analysis: Lead in-depth RCA across incidents and major incidents, identifying true root causes - not just symptoms. Problem Management: Identify patterns, trends, and systemic weaknesses. Drive actions to reduce repeat incidents and improve stability. Data & Investigation: Collect and analyse technical, process ...

better. Duties: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management, and Asset Management and troubleshoot and resolve issues in the Remedy environment. Optimise Remedy application performance … cloud-based deployments of Remedy application Wide-ranging experience in developing and customising workflows and integrations and in programming skills e.g. JavaScript A problem-solving and analytical approach and the ability to communicate and collaborate with people at all levels ...

team (2 IT Support Officers) to ensure reliable and secure operation of: Microsoft 365 (Office 365)/Teams/Sharepoint Identity and access management Backup and disaster recovery Core business and ERP-related applications Provide client facing support services as required Maintain all IT policies, procedures and documentation Ensure … requirements Strong hands-on and strategic experience administering and developing a Microsoft 365 cloud environment, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune device management, and Entra ID (Azure AD) identity and access management Experience managing IT operations in a service-led environment, including ownership of service desk ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

strategic transformation initiatives.**NUMBER OF DIRECT REPORTS**0**MAIN PURPOSE OF THE ROLE**The Platform, Cloud and Database Technical Delivery Lead is responsible for management and technical delivery on large, strategic, high profile and complex Infrastructure projects. The role manages the planning and execution of technical elements across cross … will work in close collaboration with relevant Programme/Project Manager for change initiatives. Planning and execution include working with multiple Security, IT, Change Management and other leadership/stakeholders and a variety of Architects and Engineering technical SMEs to identify, plan, impact analyse and deliver initiatives.Deliverables include ...