1 to 25 of 201 Problem Management Jobs

The Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service management … high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service Management & Operations Excellence Implementing vision and strategy for service management and operations excellence across the organisation Incident and problem management oversight, ensuring rapid service restoration, root cause … analysis, and continuous service improvement Change and release management coordination to minimise service disruptions while enabling fast, safe deployments Service level management, including SLA/SLO definition, monitoring, and reporting to stakeholders Operational risk management across all managed services to protect business operations and customer experience Driving operational excellence through standardised processes, automation, and continuous improvement initiatives More ❯

IT Service Management Analyst/Problem Manager ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). Youll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, youll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. Youll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive service improvement. As More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Cause Analysis (RCA). Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the … Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting Incident and major incident management, ensuring a seamless link between reactive issue resolution and proactive More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Recruitment Division of Comtecs and is based within a global Law Firm, with HQ based in the City of London.*** Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to … uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting More ❯

IT Service Management Analyst/Problem Manager – ITSM, ITIL, Problem Management, Incident Management, Change Management, Root Cause Analysis, Enterprise Environments, Analysis, Reporting; Permanent, London (3/2 Hybrid), £55k - £62k +Bonus +Bens Global Law firm seeks Problem Manager/IT Service Management Analyst to join the Technology team particular focus on Root … Recruitment Division of Comtecs and is based within a global Law Firm, with HQ based in the City of London.*** Working within a small but dedicated ITIL focussed Service Management function which aims to ensure the reliability, performance, and continual improvement of critical business systems (Applications and Infrastructure). You’ll work with technical teams and service owners to … uncover root causes behind major incidents and implement long-term solutions that prevent recurrence. As the Problem Manager Analyst/IT Service Management Analyst, you’ll focus on Problem Management, leading structured investigations, facilitating Root Cause Analysis sessions, and embedding preventative measures that strengthen the service landscape. You’ll also play a key role in supporting More ❯

in creating a healthy, learning environment for our employees to flourish. Our vision: to be the most customer-centric data centre provider. About the Role Reporting to the Senior Problem Manager and working predominantly remotely, you will be responsible for identifying, analysing, and supporting the resolution of DCS service issues to minimise business impact and prevent future incidents. In … service delivery. This may also include working with or presenting to DCS customers and/or suppliers. In practice, this means that you'll manage the lifecycle of infrastructure Problem tickets across our DCS estate. These will include Mechanical & Electrical (M&E), IT and Networking infrastructure across all of our sites in Europe, India and Japan. You'll also … to analyse issue data and use that to deliver comprehensive recommendations to help mitigate these arising in future where possible. About you To be successful, you'll need strong problem management and analysis expertise, supported by knowledge and experience of at least one Root Cause Analysis (RCA) method. As you'll be investigating, analysing and reporting on a More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

IT Problem Management Specialist - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Management Specialist to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain … bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes including risk/impact assessments Participate in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key … Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading More ❯

IT Problem Management Specialist - London (3 days) - Permanent A fantastic opportunity has arisen for an IT Problem Management Specialist to join our London based law firm on a permanent basis. Key Responsibilities Own and manage the full problem management process, aligned with ITIL v4 Identify and investigate root causes through structured RCA sessions Maintain … bridges, ensuring timely resolution and effective communication Conduct Post-Incident Reviews and ensure follow-up actions are tracked Monitor incident trends and produce regular reporting for stakeholders Support change management processes including risk/impact assessments Participate in CAB/TCAB meetings and ensure adherence to governance standards Help ensure changes are implemented with minimal disruption to services Key … Experience & Skills Required Proven experience in IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading More ❯

Problem Manager Annual Salary: London: £44,700-£47,500 Non-London: £42,900-£45,600 Location: Multiple locations including Durham (DH1), Lytham St Anne's (FY8), Glasgow (G2), and Southwark, London (SE1) 40% hybrid working Job Type: Full-time A new exciting permanent opportunity has become available working with a growing civil service organisation, specifically within their enterprise service … management team, where they're looking to hire two experienced problem managers and play a pivotal role in supporting the Head of Service Operations in delivering contracted requirements related to operational and IT Services problem management. This role involves negotiating solutions with Service Providers, developing and implementing improvement initiatives, and ensuring seamless service operations during their ongoing … either of the four locations highlighted above and the salaries will be reflected whether this is London or non-London locations. Day-to-day of the role: Manage the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA More ❯

Position Summary As the Head of Service Management, you will play a critical leadership role in managing and optimizing our service support operations, ensuring the highest levels of customer satisfaction and service excellence. Leveraging your ITIL training and extensive experience in IT service management, you will lead the implementation of ITIL best practices and principles, drive process improvements … support agents, providing guidance, coaching, and performance feedback to help them excel in their roles. Foster a culture of collaboration, innovation, and continuous improvement within the team. Service Desk Management: Oversee the day-to-day operations of the service desk, ensuring timely and effective resolution of incidents, service requests, and problems. Monitor service desk performance metrics and implement strategies … to optimize service delivery and meet SLA targets. Incident and Problem Management: Lead the management of incidents and problems, coordinating with internal teams and external vendors to identify root causes, implement workarounds and permanent solutions, and prevent recurrence. Drive the adoption of ITIL incident and problem management processes and procedures. Change Management: Manage the More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

Application Support Manager – Investment Banking – London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

Its goal is to design and operate scalable resilient systems utilising software engineering principles. It brings skills and expertise to automating manual tasks (TOIL) in such areas as incident management, problem management, change management, and release management tasks, and provides operational insights through monitoring and observability; and other aspects involved in preparing and optimising automated … and deliver solutions to automate manual operation (i.e., "TOIL"). Participate in operations support and on-call rotation shifts, for SRE supported systems and products. Participate in or lead problem management activities , including post-mortem incident analysis, and provision of technical insight, documented findings, outcomes and recommendations as part of a root cause analysis to troubleshoot priority incidents. … Implement automation to reduce probability and/or impact of problems recurring possible options could include automated incident response, enhanced monitoring, observability initiatives, automation to change and release management . Identify, evaluate, and recommend monitoring and observability tools and diagnostic techniques to improve system observability and insights, including identification of requirements, nonfunctional requirements, design, implementation and operationalisation. Participate in More ❯

of potential technology innovations and, where approved, assisting their implementation; Supporting the department's ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users … and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff … development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. More ❯

assessment of potential technology innovations and, where approved, assisting their implementation; Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users … and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff … development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective stakeholder … follow the required framework. Facilitate Major Incident reviews to establish actions to prevent or mitigate future Incidents, recording details to ensure traction and to support Senior Stakeholder reporting. Drive Problem diagnosis, both reactive and proactive, to ensure required actions are agreed, prioritised and tasks assigned are monitored through to completion. Identify Incident and Problem trends, working with IT More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … cause analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to … continuously improve and optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures. Good understanding around change management and controls. Good understanding of problem management and driving those to closure along with driving Post incident review meetings. More ❯

our DevOps tool suite Collection and preparation of meaningful release and process KPIs for retrospective and iterative process optimization Supporting the implementation and optimization of ITIL-based processes (Event Management, Supplier Management, Incident, Change, and Problem Management), including ITIL-based KPIs (e.g., SLA-KPIs) Coordination of cross-departmental initiatives for product optimization from kick-off to … proof-of-concept Participation in the introduction and maintenance of standardized monitoring and escalation management in cases of KPI threshold violations Profil Several years of practical experience as a release manager, technical project manager or project manager in the IT software development environment Long-standing experience in external and internal stakeholder management (systems management, data management, test management, software development teams, ) Ability to keep the big picture in mind to understand the interrelationships of our software artifacts Proven experience in the implementation and optimization of ITIL processes Self-directed, independent and sustainable work Knowledge of the CI/CD pipeline, system environments, quality gates, release process and process design (Gitlab, Argo CD) Familiarity with More ❯

experience to work onsite at our customer location Winston Salem NC. The ideal candidate will possess deep expertise in SailPoint IdentityIQ and a strong understanding of Identity and Access Management (IDAM) and Identity Governance and Administration (IGA) frameworks. This role demands hands-on experience in Role-Based Access Control (RBAC) and SaaS migration projects. Key Responsibilities: Lead and manage … Provide technical guidance and support for troubleshooting and optimization. Ensure compliance with security standards and regulatory requirements. Required Skills & Qualifications: Minimum 8 years of experience in Identity and Access Management, with a focus on SailPoint IIQ. Strong understanding of IDAM and IGA concepts, architecture, and frameworks. Proven experience in implementing RBAC models and managing SaaS migrations. Hands-on expertise … in SailPoint IIQ components including lifecycle management, policy enforcement, and reporting. Excellent communication and stakeholder management skills. Ability to work independently at a customer site and collaborate with cross-functional teams. Preferred Qualifications: SailPoint certification(s) is a plus. Experience working in regulated environments (e.g., finance, healthcare Familiarity with other IAM tools and technologies. Do 1. Design and More ❯