1 to 25 of 121 Problem Management Jobs

Problem Management Lead Manchester (Office-based, up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management Lead. This is a key hire within their IT function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist ...

Manager to join our London based law firm on a permanent basis. Major Incident Manager/Major Incident Manager Responsibilities and Duties: * Major Incident Management within shift and OOH on rotation. * Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing … reliability of IT Services and the end-to-end Customer Service through Experience Level Management. Also, play an active role in the Experience Management Group (XMG) - chairing the forum where required. * Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

functional technical teams to diagnose and resolve issues. Ensure the incident is worked on 24/7 until resolved, if required. 2. Communication & Stakeholder Management Send comms (text and email) to all the stakeholders within 15mins 20mins. Provide timely updates to leadership, business owners, and customers. Run war rooms … reviews to identify root cause and preventive actions. Track follow up actions with respective teams. 4. Process Governance Maintain and improve the Major Incident Management (MIM) process. Work closely with Problem, Change, and Service Desk teams. Monitor SLAs and KPIs (MTTR, number of P1s, etc.). 5. Prevention ...

Problem Management Lead Manchester (Office-based, up to 2 days WFH) 35 hours per week + paid overtime Salary £40,000 to £47,000 + Benefits We are proud to be partnering with a well-established Regional Law Firm in Manchester to recruit an experienced Problem Management ...

with internal teams and third-party partners where required. Maintain clear communication with stakeholders regarding incident status, progress and expected resolution timelines. Contribute to problem management by proactively identifying recurring issues and implementing preventative measures. Support release and deployment activities, ensuring changes are fully tested and validated before … senior or lead developer capacity. Subject matter expertise in one or more Oracle Fusion modules, particularly HR-focused areas such as: Employee Records Absence Management Recruitment Learning Performance Management Self Service HR Payroll and Time & Labour Experience managing or coordinating workloads within a technical support or development team. ...

permanent basis. IT Service Delivery Manager/IT Service Desk Manager Responsibilities and Duties: * Manage the Service Desk team using the Service Management toolset and provide accurate reporting on performance. * Lead, coach and develop the Service Desk team, fostering accountability, professional growth and a culture of continuous improvement. … structured and analytical approach to problem solving, ensuring efficient IT service desk operations through methodical troubleshooting, process optimisation, and implementation of best practices. * Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management ...

migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service … Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service ...

thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service … culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide Day-to-day management of the Service Desk function for a subset of customers ·Drive the meeting of customer SLAs and an exceptional customer service, ·Ensure tickets are logged ...

role is critical in supporting the firms core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice … management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role is central to enabling our lawyers ...

someone who shares that passion for reliability, simplicity and great service. As our Technology Manager for Enterprise Platforms & Engineering, you’ll lead the management of our SAP and MyProduct (Supplier Toolkit) platforms, as well as associated enterprise systems. You’ll make sure our services are stable, secure and well … makes a real difference — keeping critical services running while enabling future innovation across Booker. You will be responsible for Lead the day-to-day management of SAP, MyProduct and the wider platform portfolio, ensuring stable, secure and reliable performance. Own end-to-end support for a 24/ ...

diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, you'll drive continual service improvement, maintain accurate technical documentation, and play a crucial … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

issues are resolved quickly while maintaining clear communication with stakeholders and technical teams. During quieter periods, you will also support the Incident and Change Management processes , ensuring operational governance and service continuity. Key Responsibilities Major Incident Management Lead and coordinate the response to P1/high-severity incidents … documentation and reporting Requirements 6-10+ years' experience working as a Major Incident Manager Strong knowledge of ITIL processes , particularly Incident, Change, and Problem Management Experience working in high-pressure operational environments Strong understanding of IT infrastructure and applications Excellent written and verbal communication skills Strong analytical ...

Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into fourcore areas providing technical and service management expertise: hosting cloud centre of excellence connectivity central capabilities Services are delivered to internal customers and NHS organisations. The Cloud Centre of Excellence (CCoE) team … anadditionalmonthlyRRP payment equal to 6% per annum. Please be aware thatRRPis none contractual and subject to review. Main duties of the job Contractual & Supplier Management Financial Management & Forecasting Procurement & Commercial Management Performance optimisation & reporting Technical Programme & Project oversight Problem Management and solution implementation Lifecycle & Portfolio ...

Service Engineer - Finance & Controlling in the Service Management team , you play a key role in supporting and evolving our Finance & Controlling applications. This role focuses on operational support, change requests, and continuous improvements, ensuring our systems grow with the business. You take functional ownership of SAP Finance & Controlling … experience, including deep expertise in SAP FI and CO modules. You understand FI-CO integration with other SAP modules; knowledge of SAP Vendor Invoice Management (VIM) is a strong asset. You have strong analytical skills, a service-minded attitude, and a hands-on approach to problem-solving. ...

Data Platform and own platform design and supplier relationships. Maintain platform availability, capacity and configuration, managing risk and downtime. Lead incident and problem management, ensuring root cause analysis and timely resolution. Support operations with appropriate out of hours cover. Ensure proactive monitoring, patching, upgrades and adherence to change … processes. Provide technical support to projects and cross-functional teams. What you'll need to succeed Proven experience in technical leadership or management roles. Strong background in incident, request, change and problem management to SLA. Experience implementing cloud technologies using Azure. Hands on experience with Microsoft Fabric ...

Data Platform and own platform design and supplier relationships. Maintain platform availability, capacity and configuration, managing risk and downtime. Lead incident and problem management, ensuring root cause analysis and timely resolution. Support operations with appropriate out of hours cover. Ensure proactive monitoring, patching, upgrades and adherence to change … processes. Provide technical support to projects and cross-functional teams. What you'll need to succeed Proven experience in technical leadership or management roles. Strong background in incident, request, change and problem management to SLA. Experience implementing cloud technologies using Azure. Hands on experience with Microsoft Fabric ...

Desirable: experience using M365 Security Controls Ensure CLS internal systems are managed to the highest standard by following industry best practice Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes Actively contribute to the development of existing … projects applying both significant communications, organisational and technical skills to achieve successful outcomes. Strong collaboration skills with senior stakeholders, peers and the project management team Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service. ...

Desirable: experience using M365 Security Controls Ensure CLS internal systems are managed to the highest standard by following industry best practice Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes Actively contribute to the development of existing … projects applying both significant communications, organisational and technical skills to achieve successful outcomes. Strong collaboration skills with senior stakeholders, peers and the project management team Through example and behavior, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service. ...

aspects of the resulting incidents or service requests and ensuring fully documented communication. The post-holder will support service operations using the incident management, system in line with Service Desk good industry practices. You will have experience of working in a Service Desk Team and be educated to degree … managing all aspects of the resulting incidents or service requests and ensuring fully documented communication.The post-holder will support service operations using the incident management, problem management and request fulfilment processes, in line with Service Desk good industry practices. This will require good communication skills and escalation ...

engineer will lead cross‐functional triage, perform deep root‐cause analysis, guide platform stability initiatives, and mentor Level‐2 engineers. Key Responsibilities Incident & Problem Management (Genesys Cloud CX & UCCE) Act as L3 escalation for all high‐severity P1/P2 contact center incidents across Genesys Cloud … eliminate repeat incidents through structural corrective actions. Author executive‐ready RCA documents including business impact, preventive actions, and long‐term remediation plans. Drive problem management, corrective action tracking, and service stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation (Genesys ...

technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction … with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues ...

technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction … with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues ...

clear network security product vision aligned with Zero Trust principles, organizational governance frameworks, and regulatory compliance requirements. Deep understanding of security policy lifecycle management, identity and access management integration, micro-segmentation strategies, and continuous verification principles. Skilled in managing network security product backlog prioritized based on risk assessment … Proxy services, Network Access Control (NAC), Next[1]Generation Firewalls (NGFW), Intrusion Detection/Prevention Systems (IDS/IPS), and Security Information & Event Management (SIEM) integration, spanning physical, virtual, and cloud environments. Strong understanding of network security technology fundamentals including Zero Trust Architecture (ZTA) principles, Software[1]Defined Perimeter ...

support requests and incidents. Monitor Deskside performance metrics and implement improvements as needed. Coordinate with other IT teams to ensure seamless service delivery. Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies Identify and implement process improvements … enhance service efficiency and effectiveness. Incident and Problem Management: Oversee the management of incidents and problems, ensuring root cause analysis and resolution. Maintain and update the Known Error Database (KEDB) and knowledge base. Asset and Inventory Management: Ensure accurate tracking and management of IT assets ...