1 to 25 of 85 Problem Management Jobs

dreams a reality by designing, engineering and validating the products of tomorrow for the worlds leading manufacturers. We are seeking a proactive and analytical Problem Management Specialist to join our team. The candidate will be responsible for identifying, analysing, and resolving recurring incidents and problems to prevent future … root causes. Drive the resolutions across various stakeholder groups to prevent recurring incidents. Collaborate with cross-functional teams to prioritize and resolve problems. Document problem resolution processes and best practices. Monitor and report on the effectiveness of problem management activities. Identify trends and patterns to anticipate ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through ...

Incident & Problem Manager** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking an experienced and governance-focused Incident and Problem Manager to oversee … effective management of IT incidents and problems across the organisation's technology landscape. In this critical role, you will ensure that incidents, including major incidents, are resolved promptly to minimise business disruption and that underlying problems are identified, analysed, and addressed to prevent recurrence. You will provide strategic ...

Incident & Problem Analyst** Duration: 6 Months Possibility for extension) Location: London/Hybrid (3 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are seeking a highly organised and analytical Incident and Problem Analyst to support … effective management of IT incidents and problems across the organisation's technology landscape. You will also play a key role in continuous improvement initiatives, helping to strengthen operational resilience and safeguard critical business services by applying best practices and supporting governance activities across the technology estate. Key Responsibilities: Monitor ...

responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management, while also serving as a technical subject matter expert (SME) and escalation point for complex issues. The Senior Analyst will lead initiatives … development. Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible. Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests. Functional Escalations within Sub Team: Manage escalations within ...

Title: Incident & Problem Analyst Duration: 6 months (with possibility for extension) Location: London/Hybrid (3 days on-site) Rate: £419 PWD Via Umbrella We are looking for a highly organised and analytical Incident & Problem Analyst to support the effective management of IT incidents and problems across … resolved promptly to minimize business disruption, while underlying problems are accurately identified, analysed, and addressed to prevent recurrence. You will contribute to incident and problem management processes , ensuring adherence to governance standards and compliance with regulatory and operational resilience frameworks, including DORA . You will also play ...

proactively address performance issues Manage platform upgrades, patches, and version control Provide monthly health and performance reports for all managed security platforms Data Source Management & Integration Manage onboarding of data sources to security platforms (e.g., log sources to SIEM) Configure data parsing, normalization, and enrichment to ensure data quality … CMDB, and ticketing systems Implement SSO (Single Sign-On) and MFA (Multi-Factor Authentication) integration with recipient clients or Global's identity and access management systems Access Management & Governance Enforce Role-Based Access Control (RBAC) across all security platforms Conduct quarterly access reviews to ensure least-privilege access ...

seeking a highly skilled and experienced Operations Manager to lead our IT operations. The ideal candidate will have a strong background in IT Service Management (ITSM) and IT Infrastructure Library (ITIL) frameworks, with extensive experience in cloud operations and service delivery. This role requires a visionary leader … ensuring high availability, performance, and security. Develop and implement operational strategies aligned with organizational goals, focusing on efficiency, scalability, and cost-effectiveness. IT Service Management (ITSM) & ITIL: Champion the adoption and adherence to ITIL best practices across all operational processes, including incident management, problem management, change ...

work." This is a hybrid position with three days per week in our Berlin office (at Alexanderplatz). What You Will Do IT & Infrastructure Management Oversee and consolidate IT operations, infrastructure (network, servers, cloud) and security policies for Retail Media. Collaborate with the internal corporate IT support teams, ensuring … employees have the secure and efficient tools they need (e.g., O365, ERP, CRM, identity management). Develop and execute a long-term IT strategy that supports business scalability, M&A integration, and robust security compliance (e.g., ISO 27001, GDPR). Device Management & Field Operations Lead the strategy ...

Skills/Knowledge/Experience Good understanding of the relationship between Active Directory, Azure Directory Service, and conditional access with regards to mobile device management in Intune, as well as MDM/MAM strategies, solutions, and policies. Experience integrating Intune in a complex environment/large organization. Maintain Intune … device management (iOS, Android, Windows) and mobile access management environment, including AR/VR device environment. Manage Apple DEP/VPP integration. App assignment and installation, security compliance metrics, and enrollment metrics. Handling MDM incident tickets at all severity levels and all types of service requests in queue. ...

strengthen our 3rd-line capability across Business Intelligence and core Windows/SQL infrastructure. This role will identify workarounds, resolutions and investigation for problem root causes as well as serving as an escalation point for application support teams for any concerns on the platform more generally. The role involves … working closely with resolver teams, problem management, service, change and development teams - applying Windows expertise to resolve incidents, progress problem records, guide infrastructure needs, and build capability through a shift-left approach. What youll do Investigate and resolve complex BI and platform incidents, collaborating with service desk ...

strengthen our 3rd-line capability across Business Intelligence and core Windows/SQL infrastructure. This role will identify workarounds, resolutions and investigation for problem root causes as well as serving as an escalation point for application support teams for any concerns on the platform more generally. The role involves … working closely with resolver teams, problem management, service, change and development teams - applying Windows expertise to resolve incidents, progress problem records, guide infrastructure needs, and build capability through a shift-left approach. What youll do Investigate and resolve complex BI and platform incidents, collaborating with service desk ...

improve processes Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations Being responsible for global incident management, problem management and change management processes for employee experience technology Training Upon completion, there are a number of careers which an apprentice … Saturday, 31st January 2026 Start Date Monday, 14th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade ...

ensure sustained performance. Provide subject-matter expertise on reliability practices to support organisational goals and the reliability roadmap. Contribute to system design, application management, capacity planning, and architecture discussions, ensuring operational requirements (availability, performance, disaster recovery) are met. Participate in operational support and on-call rotations for supported systems … products. Prioritise and manage enhancements and defect resolution. Lead or contribute to problem management, including blameless post-incident reviews and root cause analysis with documented insights and recommendations. Collaborate closely with engineering, TMO, and delivery teams to enable high-performing systems management. Troubleshoot and ensuring pro-active monitoring ...

About The Role Team – IT Service Management Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis … Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about: The Incident Manager oversees the end-to-end management of Technology and Business impacting incidents, including IT outages (applications, infrastructure, networks) and business issues (supplier failures, facilities, health & safety, regulatory breaches, payment disruptions ...

Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you'll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It'll offer the opportunity … lead on Change Management & Major Incident Management, while also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality, and measurable ...

role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...

with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. … external market benchmark assessments, reflected in the integrated market strategies, to include competitor market watch assessments, market trend analysis, market dynamics and innovation. Active management of business compliance to the Procurement Policy specific to spend category, whilst ensuring workload management & prioritisation and agile working methodologies are adopted ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call … result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. Updating and documenting Service Requests on a Remedy system Participation in a 24-hour call … result of avoiding issues/outages in the customer network. Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards ...

availability and performance. The ideal candidate has deep hands-on experience managing IT operations in complex environments, a strong background in infrastructure and service management, and the ability to lead incident response and problem resolution. Key Responsibilities Lead and manage day-to-day IT operations, ensuring stable … secure infrastructure performance. Oversee system monitoring, capacity planning, and performance optimization activities. Direct and coordinate incident, problem, and change management processes. Manage and mentor IT operations teams, including network, systems, and support personnel. Establish and maintain operational standards, documentation, and best practices. Collaborate with cybersecurity, engineering, and application ...

associated technology stack across all development, testing and business critical production environments, including on call. Develop, maintain and provide IT capacity and performance management services across the associated technology stack. Installation, administration and support of all relevant systems. Provide appropriate consultancy services to other business users. … systems can be recovered as required. Plan and support the processing of all batch processing, data imports and exports. Provide effective incident and problem diagnosis and resolution utilising other internal and external support teams when required. Assist with regular capacity planning, performance measurement and tuning tasks liaising with other ...

looking for IT Service Manager, this role will serve as an individual contributor primarily responsible for reporting and metrics within theWealth Management Technology service management organization. Individual will be able to create templates, gathering data and establishing frameworks for our reporting deliverables transforming existing processes into Metrics & Measurements … reporting schedules, progression and validation review on period basis throughout the Lifecyle. Mandatory Skills:- 6+ years of relevant work experience 4+ Years proven Reporting Management experience with proven track record and experience with deploying and delivering complex solutions Strong Experience working with ServiceNow Advanced skills in Microsoft Office product ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems ...