1 to 25 of 428 Problem Management Jobs

Summary The Problem Performance Manager is an important role within the D&T Service Management organisation, responsible for the continuous improvement and optimisation of the effectiveness of the Problem Management practice for the assigned group of products and Services. Reporting into the Incident and Problem Practice Owner this role leads on detailed analysis, identification, and delivery of Problem Management practice improvements, focussing on improving operational stability and reducing technical debt. This role will work closely with Service Management colleagues and Service Assurance Managers who are embedded within the D&T DevOps ...

Reporting to the DVSA Service Assurance Manager, providing effective, efficient and customer centric problem management, including the maintenance of policies, processes, procedures, and standards in support of User Services and DVSA objectives and strategy. The purpose of the Problem Management Lead role is to continuously drive … forward and minimise the adverse impact of incidents and problems on the business caused by errors within the IT Infrastructure. The Problem Management Lead will assist with enhancing the reputation of IT by helping with reducing the volume of incidents being raised from reoccurring issues. (both proactive ...

looing for a Problem Manager for a leading Government organisation based in Milton Keynes, this is a Hybrid role with 3 days a week on site, 2 days WFH. Ideally You will have current SC Clearance, if not you must be eligible to obtain it. We are looking … desired level of detail) to the senior leadership team, customers, suppliers and other Government Departmental stakeholders. The role requires an individual with strong management capability, business process awareness and a service orientated mind-set in order to deliver the control, accuracy, consistency and quality required. The role also requires ...

acceptance. Support services are provisioned in accordance with the Iberdrola Global Group standard processes and procedures and using the Group Operational Support Tools (Service Management Toolset, Monitoring, Alerting, Service Console etc.) applicable to OT. Where no Global Group standard processes, procedures and tools exist for OT, the necessary policies … developed, acquired or offered as a service. Accountability Statement • To agree required SLAs of each OT service, based on cost-benefit and risk management criteria. • To assure the OT services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance ...

innovative and data driven, you could still be a good fit. About the role The Aztec Group is seeking an experienced Major Incident and Problem Manager to own and continually improve the major incident and problem management capabilities across Technology. The role will lead the response … high-impact technology incidents, coordinate technical and business stakeholders, maintain clear executive communications and drive timely service restoration. It will also establish disciplined problem management practices that identify root causes, reduce repeat incidents and ensure corrective actions are owned, prioritised and completed. The successful candidate will provide visible ...

Problem & Service Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions … resolution, the sucessfull candidate will be based onsite with our customer located in London. Amongst other tasks, you will be responsible for: Lead weekly Problem Management Boards.Own and manage the Problem Management process, ensuring recurring incidents, underlying causes and service risks are identified, investigated and progressed ...

Problem & Service Delivery Manager will be responsible for driving service quality, reducing recurring incidents and improving the consistency of ticket management across client environments. Aligned with ITIL best practice, this role owns and continually improves the Problem Management process, ensuring root causes are identified, corrective actions … resolution, the sucessfull candidate will be based onsite with our customer located in London. RequirementsAmongst other tasks, you will be responsible for: Lead weekly Problem Management Boards. Own and manage the Problem Management process, ensuring recurring incidents, underlying causes and service risks are identified, investigated ...

Site, West London Summary & KEY AREAS OF RESPONSIBILITY As Sr Change Manager you will own and be fully responsible for BAU change control management for Managed Services clients. You will lead a small team of Jr Change Analysts. You will need an understanding of Managed Services delivery and skills … work across multiple teams across both customer and NCR stakeholder teams Member of the UK Managed Services Management Office reporting to the Executive Services Manager Responsible for managing customer changes within BAU. A subject matter expert who owns and manages change projects (and their success) from start to finish ...

Title: Service Management Analyst Reports to: Manager, Service Management Department: Service Management Location: London, United Kingdom – Remote Schedule: 9:00 AM – 6:00 PM Eastern Time Term: International Contractor About Atlas Technica Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity … maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Position Overview We are seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating ...

something new, you'll find leaders who support your development and help you turn your ambition into action. What you'll do Within the Problem management Practice based on ITIL version 4, the Problem Resolver will be responsible for resolving Problems in his/her competence domain … fix. He/she will lead complex technical investigations with domain Subject Matter Experts (SMEs) to ensure corrective and preventative measures are implemented. The Problem Resolver should be a self-motivated individual with a good understanding of complex technical environments and the technologies used specifically in the L band ...

About the job you’re considering The SIAM Problem Analyst is accountable for identifying, analysing, and managing problems across a complex multi-supplier environment to reduce the impact and recurrence of service disruptions. The role is outcome-focused, ensuring that underlying causes of incidents are investigated and addressed through … effective supplier governance, collaboration, and service integration. The Problem Analyst will drive root cause analysis, coordinate permanent resolutions, and maintain oversight of problem records while ensuring suppliers meet their problem management obligations and performance commitments. Through proactive trend analysis, continual improvement, and data-driven insights ...

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

University of Salford's Digital Services department is seeking an experienced IT Problem and Service Insights Manager to own end-to-end problem management, incident trend analysis and service improvement initiatives. The successful candidate will combine strong ITIL/ITSM expertise with analytical skills to identify root … proactive, data-driven professional who thrives in a collaborative academic environment. Key Responsibilities Responsible for developing, documenting and embedding fit-for-purpose Problem Management, Service Insight and Continual Service Improvement processes aligned to ITIL best practice. Responsible for the management of regular service reviews with key senior ...

their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide. Position: Problem Manager Location: London Chiswick (On-site) Working schedule: 1st Shift We are looking for a proactive and self-motivated Senior Problem Analyst/Manager … drive effective Problem Management practices, ensuring the identification, investigation, and resolution of recurring issues and service risks. Working within a collaborative team, you will manage the full Problem lifecycle, coordinate root cause investigations, track corrective actions, and support continual service improvement initiatives. The role involves close collaboration ...

Certified as aGreat Place to Work around the world, Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings, and by Forbes for four consecutive years as one of the World's Best Management Consulting Firms. Our Technology and Cyber … experienced IT Operations Lead to strengthen service stability and operational governance across Baringa. This is a hands‐on leadership role combining Major Incident Management, Problem Management, and IT Change Management. You will lead the response to high‐impact incidents, turn operational learning into permanent improvement, and ensure ...

Service Manager Key Responsibilities Service Leadership & Governance Own the end-to-end performance, governance, and continual improvement of IT services. Develop and maintain service management strategies, operating plans, and improvement roadmaps. Act as the senior service management lead, ensuring business priorities are translated into effective service outcomes. Chair … service reviews and governance forums, providing clear updates on performance, risks, financials, and improvement activities. Service Desk Management Lead and develop the Service Desk function, including Service Desk Agents and Service Analysts. Ensure consistent processes for incident and service request intake, triage, prioritisation, routing, communication, and fulfilment. Set clear ...

Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial … seeking an experienced leader to head our UK Back Office Support Department. This senior leadership role is responsible for the day-to-day management of the UK Back Office Support function, supporting the full suite of Back Office applications. The successful candidate will work closely with internal teams, third ...

Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial … seeking an experienced leader to head our UK Back Office Support Department. This senior leadership role is responsible for the day-to-day management of the UK Back Office Support function, supporting the full suite of Back Office applications. The successful candidate will work closely with internal teams, third ...

Help keep critical IT services running smoothly. We're looking for an organised, analytical, and proactive IT Change & Problem Analyst to join our IT team at CalMac. In this key role, you'll help drive service stability, reduce recurring issues, and ensure IT changes are delivered safely, efficiently … with minimal disruption to the business. Working across technical teams, suppliers, and stakeholders, you'll coordinate IT Change and Problem Management processes, support root cause investigations, analyse service performance trends, and contribute to continual service improvement initiatives. There will also be an Operational Readiness/Release Management ...

# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 493235-en\\_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this role, you will lead … oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents, you will coordinate cross-functional teams, drive ...

Location: UK - Nottingham, UK - Hatfield | Job-ID: 220717 | Contract type: Standard | Business Unit: Information Technology Life on the team You'll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. … Problem Manager, you'll take ownership of one or more problems from identification through to resolution. You'll coordinate investigations, analyse root causes, identify known errors and bring together technical teams, Service Management colleagues and external stakeholders to deliver lasting improvements. You'll also review trends, recommend service ...

Nottingham, GBR - CC Hatfield Adm | Job-ID: 220717 | Contract type: Standard | Business Unit: Information Technology Life on the team You’ll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. … Problem Manager, you’ll take ownership of one or more problems from identification through to resolution. You’ll coordinate investigations, analyse root causes, identify known errors and bring together technical teams, Service Management colleagues and external stakeholders to deliver lasting improvements. You’ll also review trends, recommend service ...

Nottingham, GBR - CC Hatfield Adm | Job-ID: 220717 | Contract type: Standard | Business Unit: Information Technology Life on the team You'll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. … Problem Manager, you'll take ownership of one or more problems from identification through to resolution. You'll coordinate investigations, analyse root causes, identify known errors and bring together technical teams, Service Management colleagues and external stakeholders to deliver lasting improvements. You'll also review trends, recommend service ...

across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some of which require complex catalogue development experience and knowledge. Creating ...

Improvement Initiatives: Discover areas for improvement within the IT service delivery process and spearhead initiatives to enhance service quality, efficiency, and customer satisfaction. KPI Management and Reporting: Develop, monitor, and report on Key Performance Indicators (KPIs) to track the effectiveness of the service teams, and implement corrective actions when … culture where our internal employees feel valued as customers, ensuring their IT support needs are met with exceptional service and professionalism. Incident and Problem Management: Oversee incident and problem management processes, ensuring timely resolution of issues to minimize the impact on business operations. Vendor and Stakeholder ...