1 to 25 of 195 Problem Management Jobs

Incident & Problem Management Lead The Opportunity: We are looking for a decisive and service-oriented Incident & Problem Management Lead to take ownership of and enhance our organization's response and recovery capabilities. This dual role is responsible for overseeing the entire lifecycle of both Incident Management and Problem Management, ensuring quick resolution of … operational stability, you will spearhead the development of integrated processes, facilitate cross-functional coordination, and promote continuous improvement within the IT service environment. You will collaborate with the Service Management Office (SMO) to align incident and problem management practices with business priorities, governance standards, and performance objectives. What You'll Do: • Own and manage the end-to … end functions of Incident and Problem Management as a cohesive discipline. • Lead the coordination of incident response to ensure timely resolutions, effective stakeholder communication, and proper escalation management. • Conduct root cause analyses and implement corrective actions to prevent the recurrence of major incidents. • Develop and maintain standard operating procedures, workflows, and governance models for both incident and problem More ❯

us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The role is hybrid office based in either Chippenham or Hartlepool. The Problem and Capacity Analyst role is a varied and exciting role. The role is to ensure the day-to-day Problem and Capacity Management process activities are delivered … is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Problem and Capacity Team Leader, the successful candidate will be responsible for providing Problem and Capacity Management to NEC and our customers. The Problem Management Team … Incidents and Problems on the business caused by errors within the IT Infrastructure and applications. This may be proactive or reactive. The successful candidate will show the ability to problem solve, have good written and verbal communication skills with the ability to be influential and persuasive and work collaboratively with business stakeholders. The role is responsible for delivering of More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management … Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate problem records and known errors. *Organise and chair meetings related to the practice. *Provide problem training and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior IT Problem & Major Incident Manager Knowledge, Sills and Experience: *Experience in the More ❯

Transformation Programme. As a key member of the Future NHS Workforce Solution Transformation Programme, you will have the opportunity to showcase your experience in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid … understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT Service Manager who can fulfil the outlined requirements. What do we offer? o 27 days … the job In this role, the post holder will support a series of dedicated assurance activities within the Future NHS Workforce Solution Transformation Programme with a focus on Process Management assurance, including: Service design and delivery, including the development of the service management approach, application of and adherence to IT Service Management (ITSM) policies, processes and procedures More ❯

As an Incident & Problem Manager at Evri, you will play a pivotal role in governing IT Incidents and Problems to minimise disruption across the business. You will take ownership of the Major Incident process (P1/P2) as well as lower-level incidents (P3/P4), ensuring swift recovery of services, clear communication, and a consistent customer-first focus. … In addition, you will drive the Problem Management process, delivering Post Major Incident Reports, root cause analysis, and Service Improvement Plans to reduce incident volumes and improve overall system stability. This role is critical to protecting Evri from the financial and operational impact of IT outages, and you will work collaboratively with IT teams, business stakeholders, and external … future growth and we would love to give you the opportunity to grow with us! Interested? Take a look below to understand what youll be doing as Incident/Problem Manager: Owning and governing the Incident Management process, ensuring it is fit-for-purpose and supports SLA achievement. Leading recovery of high-profile, complex Major Incidents (P1/ More ❯

continuous operation of critical IT infrastructure and systems. This role oversees the day-to-day activities of the operations team, driving proactive operational maintenance, measured monitoring, and planned change management activities. The Ops Manager achieves service reliability by proactively monitoring for risks, adhering to an ITSM practices, measuring team efficiency, and fostering ongoing team development. The Operations Controller champions … performance and deliver maximum value to the business. Responsibilities: Centralized Control and Coordination: Serve as the primary point of contact for coordination of all maintenance, measurements, monitoring and change management activities Operational Health and Stability: Ensure the continuous operation and stability of IT infrastructure Monitor system performance, proactively address risk and mitigation Maintain and improve operational documentation Incident, Problem and Change Management: Lead and coordinate incident resolution efforts, ensuring timely and effective responses to service disruptions Drive problem management activities, including root cause analysis and remediation engineering with Architecture and Engineering team Manage the change control process, ensuring that changes are implemented in a controlled and compliant manner, minimizing risks to service availability Track and More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

This role required experience and exposure to technology services within the Service Infrastructure domain. These include Linux and Windows Servers, Server Virtualization, Cloud Infrastructure, Storage Infrastructure, DevOps and Automation, Management and Orchestration Tooling, and Identity, Credentials, and Access Management. Responsibilities: Technical Vision and Strategy: - Develop and maintain the overall technical vision, strategy, and roadmap for the Desktop End User … the Desktop End User Experience architecture and processes - Promote a culture of continuous learning and improvement within the team Financial Awareness: - Solid understanding of financial principles, including budgeting, cost management, return on investment (ROI) analysis, and total cost of ownership (TCO) The Lead Technical Architect must possess experienced expertise and a strong working knowledge of the following technical areas … Microsoft 365 (M365) Email and Collaboration - Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD) - Windows Client Operating Systems - Desktop Management - Client-side Application Management - Mobile Device Management (MDM) - File and Print Services Qualifications: - Must have, or able to obtain DoD Secret security clearance. - Bachelor's degree in computer science, Information Technology, or related fields. - 7 or More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends More ❯

to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts, licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. In this role,will be developing and implementing service assurance policies, procedures, and best … practices across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Service Assurance will also support with contract management to ensure the effective and efficient … management of contracts throughout their life cycle for in-life add moves and changes. As a Head of Service Assurance, you will be responsible for; Customer-Centric Excellence: Youll collaborate closely with our customers, understanding their unique needs and challenges. By leveraging data, analytics, and best practices, youll provide tailored recommendations to optimize their service experience. Commercial Acumen: As More ❯

Job Title: Operations Project Management Analyst (Senior) Pay Rate: 60/hr W2 + 7/hr referral Location: Ft Meade, MD Duration: 6 Months Temp to Perm Top Requirements Active TS/SCI clearance 12+ years exp AND a Bachelors degree, or +4 years exp in lieu of Bachelors or -2 years exp with Masters Sec+ cert, or … any other DoD IAT Level II cert ITIL v3 or v4 Client is currently seeking an Operations Project Management Analyst for a large Government Integrator in the Baltimore Metro area. This Operations Project Manager will support the Service Operations Service Management Office (SOSMO) providing an ITIL (Information Technology Infrastructure Library) based methodology for Change, Incident, and Problem … and releases & deployments Collect, measure, and report on key performance indicators and critical success factors for both the SMO program and SMO functions to include at a minimum Incident Management, Problem Management, Change Management, Release & Deployment Management, Event Management, along with Capacity and Availability measures in support of Performance Management activities. Ability to More ❯

Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

budgets and demonstrate financial awareness including ROI and TCO analyses. Technical Acumen (Expertise): • Enterprise cybersecurity architecture and operations • Network protocols, routing/switching, segmentation, and encryption • Identity and Access Management (IAM) solutions • Endpoint protection, threat detection, and incident response • Cloud security (Azure, AWS, GCP) and cloud-native platforms • Security monitoring and SIEM tools (Splunk, QRadar) • Network security solutions: Cisco … Manager, Microsoft Azure Virtual Desktop, Windows 11 design and deployment, or related technologies • Proven experience in designing, implementing, and operating Desktop End User technologies • Deep understanding of IT service management (ITSM) frameworks • Deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management • Strong relationship management … to communicate effectively with both technical and executive audiences • Experience leading and mentoring technical teams Desired Skills and Experience: • Experience in a specific industry (e.g., DoD IT Operations) • Project management experience • ITIL Strategic Leader certification Certifications: • Required: CompTIA Security+ • Preferred: o Microsoft certifications related to Desktop End User Experience technologies (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified More ❯

you forward Volt is immediately hiring for ServiceNow Developer in New York, NY 10014 As a ServiceNow Developer, you will: Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas. Practical experience in the creation or modification of the relevant … ITSM toolset components. Writing scripts, business rules, UI and data policies, REST/SOAP integrations, scoped App, reports, script includes, Knowledge management, loading of data through Import Sets, knowledge of Data sources and transform map. The ServiceNow Developer is responsible for developing, designing and owning technical solutions on the ServiceNow ITSM/CSM module. The Service Now Developer will … will have: IT Degree or relevant tertiary education in Computer Science ServiceNow CSM + ITSM + 1 other product like ITAM, ITOM etc Skills: ITSM, CSM, CMDB, IT Asset Management, Integrations, Portals, JavaScript. Exposure to/general understanding of ServiceNow licensing Pay Rate: $43 - $45 per hour Pay range offered to a successful candidate will be based on several More ❯

ITOM, IRM, CMDB). Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process area. Paying: to £550/day (Outside IR35). More ❯

system solutions in a Linux environment. • Proven ability and knowledge of ServiceNow integrations with other systems. • Experience implementing and supporting of ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management. • Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps. • Knowledge and experience supporting relational databases such … as MariaDB to include installation, optimization, indexing and coding. • Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management. • Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities. Additional Responsibilities: • Work with the CSI Lead and evaluate impacts … resolve support issues within ServiceNow • Configure application related fields, forms, views, email notifications, acceptance roles and access control • Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices. • Provide support to end users and stakeholders on SPM functionalities and best practices. • Consistent and regular attendance is an essential function More ❯

Major Incident and Problem ManagerBridgend - hybrid 3 days a weekBenefits include 10% pension, private medical, annual bonusCPS Group are supporting a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM team and will be integral to … priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post-incident reviews.Generate reports with key metrics for incident and problem management.Assist in proactively … identifying potential issues.Drive and implement continuous service improvement initiatives.Skills/experience:Experience within a similar Incident and Problem Management roleStrong background within IT Service ManagementITIL Foundation certificationExcellent communication and stakeholder engagementStrong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UKBy applying to this advert you are giving CPS Group (UK) Ltd authority to More ❯

highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Desirable knowledge in programming/scripting for network automation and operational efficiency. Service management background (Incident, Problem and Change Management). Key Responsibilities Technical Leadership Being the hierarchical and functional escalation point for a Network Second Line team, directly triaging issues … the team including conducting 121's, team meetings and performance reviews. Motivate, guide and coach team members to hit agreed targets via formal objectives and supporting development plans. Incident & Problem Management Proactively partner with the Observability Management function to establish trending and opportunities for Customer infrastructure optimisation. Be a process manager and advocate for Problem Management … in place. Personal Attributes Demonstrates technical leadership qualities with excellent verbal and written communication skills, with the ability to articulate complex problems at all levels. Strong technical troubleshooting and problem solving skills. Capable of motivating, mentoring and nurturing team members. Maintains a positive attitude and serves as a positive influence on team members. Quickly evaluates information, identifies key issues More ❯

to drive common approaches across the Trust enterprise network architecture. 3. Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management. About us Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across … In depth knowledge of virtualized Windows environments. Excellent understanding of Cisco Nexus technology. Advanced hands on configuration skills with network devices. Advanced troubleshooting of network connectivity and routing issues. Management of network Incidents. Management of Events and Alerts. Advanced technical management of escalations from teams and other departments. Advanced theoretical and enterprise knowledge across two or more … information technology platforms: Database administration, Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware. Significant experience of IT Service Management, Incident Management, Problem Management, Change Significant experience in leading highly complex technical problems to resolution, including managing external suppliers. Significant experience in project delivery of technical projects. Experience in More ❯

monitoring of Medline applications. Job Description This is a Work-From-Home position.You will be required to be on site 1 day per month. As part of the Service Management Office, your primary goal is availability. In your role as Splunk SME, you will identify and help resolve application issues and outages, train team members and users on using … software and hardware vendors to remediate identified issues and defects Define and implement standards for monitoring of infrastructure and applications Understand and adhere to ITIL best practices like incident management, change management, event management, and problem management Be a champion of best practices for high availability of infrastructure and applications Some weekend work is required … Minimum Job Requirements 3+ years supporting Splunk Enterprise or Splunk Cloud in a multi-application environment Strong problem isolation, resolution, analytical and diagnostic skills 3+ years of experience on an operations team in a demanding fast-paced environment Demonstrated experience with IT Service Management processes, including incident management and change management. General knowledge of Windows and Linux More ❯

IT Service Management (ITSM) Operations Advisor LV8D Solutions has an opening for an IT Service Management (ITSM) Operations Advisor to assist a Government customer oversee the daily operational status of a large-scale IT infrastructure at a customer facility in the Ft Belvoir area. The successful candidate will help evaluate IT service deliveries to ensure they meet mission … Directors to make real-time decisions, and assist with troubleshooting outages to ensure the rapid return to normal IT operations. Candidates will be expected to leverage traditional IT Service Management (ITSM) processes, such as Event Management, Incident Management, Problem Management, Process Improvement, etc. in the execution of their duties. Role Responsibilities: The successful candidate must More ❯

interdependencies, develop, and define project success criteria, manage change, and mitigate/manage risk through the project lifecycle. Required Qualifications: Shall have 10 or more years of IT Project Management experience. Demonstrated ability to manage complex and/or high-risk projects including Agile/Waterfall projects with multiple components. Shall be able to coordinate and complete projects on … business technical processes. Ability to identify and manage directorate and functional area interdependencies. Demonstrated experience working with ServiceNow or similar product offerings that are in line with IT Service Management duties and responsibilities such as Incident Management, Problem Management, Configuration Management, and Change Management. Excellent ability to communicate on technical and non-technical matters. Ability … to accurately track milestones, dependencies, tasks, and levels of effort, to ensure quality of value. Ability to develop concept of operations and project management documentation. Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) positions as defined. Required Education and Certifications: Certifications Project Management Professional (PMP) certification. Education Bachelor's degree from an More ❯

/IT environment from cyber threats and ensuring the continuous and safe operation of essential industrial processes. Additionally, this position will be responsible for OT asset inventory and vulnerability management for the company's network assets including firewalls, switches, IoT devices which includes physical security systems, cameras, UPS devices, HVAC and lighting controls. Key Responsibilities: Cybersecurity Assessment: Conduct security … to OT environments to detect and mitigate cyber incidents. Network Security: Design, implement, and maintain security measures for OT networks, including firewalls, intrusion detection systems, and access controls. Patch Management: Oversee patch management processes for OT systems, ensuring timely updates and minimal disruption to critical operations. Security Policies: Develop and enforce security policies and procedures for the OT … and operations, to align cybersecurity efforts with overall business objectives. Training and Awareness: Provide training and awareness programs for OT/IT staff to promote cybersecurity best practices. Vendor Management: Review/Monitor/Audit Vendors to confirm they follow Unitil standards which includes: Risk Assessment and Compliance. Periodically evaluate vendor for renew or offboarding. Asset Management: Develop More ❯

of digitalization, smart living, energy efficiency, and sustainability. Whatever your role is, you are a part of a talented team that enjoys exploring and designing new technologies. Aufgaben Lead problem management efforts, including external moderation and team improvements Handle P1/P2 incident management and conduct 8D root cause analysis and lessons learned Oversee a specific cost … global) Collaborate with the global support team for service center transitions Profil Successfully completed studies in Informatics, Electronics or a comparable field Proven experience in IT and OT solution Management Familiarity with Windows and Linux server Management, IT Service Management (e.g. ITIL) and Service Now Knowledge of cost center management and license management Strong understanding … of infrastructure management and technical Services Excellent problem-solving and incident management skills Ability to coordinate and manage multiple tasks and Projects Strong communication and team collaboration skills Fluent english language skills, german is an advantage Wir bieten We offer competitive salaries and additional benefits based on your performance, experience and qualification. The employment is in accordance More ❯