1 to 25 of 221 Problem Management Jobs

Incident & Problem Management Lead The Opportunity: We are looking for a decisive and service-oriented Incident & Problem Management Lead to take ownership of and enhance our organization's response and recovery capabilities. This dual role is responsible for overseeing the entire lifecycle of both Incident Management and Problem Management, ensuring quick resolution of … operational stability, you will spearhead the development of integrated processes, facilitate cross-functional coordination, and promote continuous improvement within the IT service environment. You will collaborate with the Service Management Office (SMO) to align incident and problem management practices with business priorities, governance standards, and performance objectives. What You'll Do: • Own and manage the end-to … end functions of Incident and Problem Management as a cohesive discipline. • Lead the coordination of incident response to ensure timely resolutions, effective stakeholder communication, and proper escalation management. • Conduct root cause analyses and implement corrective actions to prevent the recurrence of major incidents. • Develop and maintain standard operating procedures, workflows, and governance models for both incident and problem More ❯

Incident & Problem Management Lead £70,000 - £80,000 London (Hybrid – 2-4 times/month in the office) Managed Services Environment You’re not just good under pressure — you lead when the pressure’s on. When things break, you bring structure. When incidents escalate, you bring clarity. And when patterns emerge, you make sure they don’t become … aren’t. But this isn’t just an opportunity to keep the lights on, you’ll be actively helping to transform, reshape and set up a whole new incident & problem process to help improve the overall service offering to the external clients. This is your opportunity to join a leading Managed Services Provider in a hybrid London-based role … where you’ll lead and evolve the organisation’s Incident & Problem Management function. It's a hands-on, outcome-driven position where you'll deliver operational stability today — and lead transformational improvements for tomorrow. What’s in it for you? Salary : £70,000 - £80,000 Location : London (hybrid working – you’ll be expected in the office More ❯

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management … Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem resolution through collaboration. *Ensure accurate problem records and known errors. *Organise and chair meetings related to the practice. *Provide problem training and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior IT Problem & Major Incident Manager Knowledge, Sills and Experience: *Experience in the More ❯

to ensure compatibility with organizational standards, business rules, and needs. Oversee installation, implementation, configuration, and support of system components. Diagnose faulty system/server hardware. Provide ongoing optimization and problem solving support. Network Administration: Configure and optimize network hubs, routers, and switches (e.g., higher-level protocols, tunneling). Develop and implement network backup and recovery procedures. Diagnose network connectivity … network requirements, including network architecture and infrastructure. Security Administration: Assess the effectiveness of security controls. Apply security policies to meet security objectives of the system. Assess all the configuration management (change configuration/release management) processes. Develop procedures and test fail-over for system operations transfer to an alternate site based on system availability requirements. Analyze and report … architecture principles to meet organization's confidentiality, integrity, and availability requirements. Ensure application of security patches for commercial products integrated into system design meet the timelines dictated by the management authority for the intended operational environment. Ensure the execution of disaster recovery and continuity of operations. Implement specific cybersecurity countermeasures for systems and/or applications. Ensure the integration More ❯

to ensure compatibility with organizational standards, business rules, and needs. Oversee installation, implementation, configuration, and support of system components. Diagnose faulty system/server hardware. Provide ongoing optimization and problem solving support. Network Administration: Configure and optimize network hubs, routers, and switches (e.g., higher-level protocols, tunneling). Develop and implement network backup and recovery procedures. Diagnose network connectivity … network requirements, including network architecture and infrastructure. Security Administration: Assess the effectiveness of security controls. Apply security policies to meet security objectives of the system. Assess all the configuration management (change configuration/release management) processes. Develop procedures and test fail-over for system operations transfer to an alternate site based on system availability requirements. Analyze and report … architecture principles to meet organization's confidentiality, integrity, and availability requirements. Ensure application of security patches for commercial products integrated into system design meet the timelines dictated by the management authority for the intended operational environment. Ensure the execution of disaster recovery and continuity of operations. Implement specific cybersecurity countermeasures for systems and/or applications. Ensure the integration More ❯

In addition, you lead projects with strategic impact both within and beyond the scope of your department. You play a central role in shaping and optimizing planning and capacity management across the organization. You combine strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. Your responsibilities cover a broad range of domains, including … strategy, performance management, people leadership, stakeholder collaboration, budget control, and project management. 1 Strategy: You translate the organization's and division's strategy into a concrete strategy for your department. You turn organizational objectives into clear goals for your team and employees. You define individual responsibilities for key functions within your department. You communicate strategy and objectives clearly and … contribute to evaluating and adjusting cross-divisional planning processes and initiate improvement projects to sustainably and innovatively optimize the quality and efficiency of planning and service delivery. 2. Performance Management: Organizational Activities: You are responsible for developing, implementing, and continuously improving the planning strategy. You coordinate all activities and projects within your department with a focus on maximum efficiency. More ❯

In addition, you lead projects with strategic impact both within and beyond the scope of your department. You play a central role in shaping and optimizing planning and capacity management across the organization. You combine strategic insight with operational leadership, ensuring efficiency, quality, and customer focus in all planning processes. Your responsibilities cover a broad range of domains, including … strategy, performance management, people leadership, stakeholder collaboration, budget control, and project management. 1 Strategy: You translate the organization's and division's strategy into a concrete strategy for your department. You turn organizational objectives into clear goals for your team and employees. You define individual responsibilities for key functions within your department. You communicate strategy and objectives clearly and … contribute to evaluating and adjusting cross-divisional planning processes and initiate improvement projects to sustainably and innovatively optimize the quality and efficiency of planning and service delivery. 2. Performance Management: Organizational Activities: You are responsible for developing, implementing, and continuously improving the planning strategy. You coordinate all activities and projects within your department with a focus on maximum efficiency. More ❯

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify … underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you ll be collaborating with cross-functional teams and stakeholders, excellent communication is a More ❯

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify … underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you'll be collaborating with cross-functional teams and stakeholders, excellent communication is a More ❯

IT Problem Manager/Problem Analysis/Problem Coordinator Leeds area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful IT Problem Manager/Problem Analysis/Problem Coordinator will be investigating and analysing incidents to identify … underlying problems and root causes by proactivity looking at ServiceNow. As IT Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks and applications. Ideally as IT Problem Manager/Problem Analysis/Problem Coordinator should have excellent knowledge of ITIL, (ITIL v 4 accreditation is ideal). As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a More ❯

R- Description The Digital Modernization Sector has an opening for an Incident/Problem/Queue Manager to work in Washington, DC. Specific duties include: Queue Management Provide subject matter expertise in quality management of ticket handling and content, as well as applied technical services Provide quality oversight of ticket handling procedures, ticket content, categorizations, prioritizations, routing … triage of Incident and Request tickets received through ServiceNow Assign tickets to appropriate queues and/or service support technicians Manage technician workload balance by queue assignment and queue management Will support tickets being entered through Self Service Portal for accuracy and assignment Apply subject matter expertise to continuous process improvement Responsible for refinement and development Standard Operating Procedures … and work instructions for the Queue Management Support communications between queue owners, technicians, and team leads for the rollout of new processes and remediation of ticket handling, ticket quality anomalies, and Incident Management Will oversee and report on tickets unassigned, open, and aging ticket at an enterprise level Attend ad hoc meetings relating to briefing status of tickets More ❯

continuous operation of critical IT infrastructure and systems. This role oversees the day-to-day activities of the operations team, driving proactive operational maintenance, measured monitoring, and planned change management activities. The Ops Manager achieves service reliability by proactively monitoring for risks, adhering to an ITSM practices, measuring team efficiency, and fostering ongoing team development. The Operations Controller champions … performance and deliver maximum value to the business. Responsibilities: Centralized Control and Coordination: Serve as the primary point of contact for coordination of all maintenance, measurements, monitoring and change management activities Operational Health and Stability: Ensure the continuous operation and stability of IT infrastructure Monitor system performance, proactively address risk and mitigation Maintain and improve operational documentation Incident, Problem and Change Management: Lead and coordinate incident resolution efforts, ensuring timely and effective responses to service disruptions Drive problem management activities, including root cause analysis and remediation engineering with Architecture and Engineering team Manage the change control process, ensuring that changes are implemented in a controlled and compliant manner, minimizing risks to service availability Track and More ❯

This role required experience and exposure to technology services within the Service Infrastructure domain. These include Linux and Windows Servers, Server Virtualization, Cloud Infrastructure, Storage Infrastructure, DevOps and Automation, Management and Orchestration Tooling, and Identity, Credentials, and Access Management. Responsibilities: Technical Vision and Strategy: - Develop and maintain the overall technical vision, strategy, and roadmap for the Desktop End User … the Desktop End User Experience architecture and processes - Promote a culture of continuous learning and improvement within the team Financial Awareness: - Solid understanding of financial principles, including budgeting, cost management, return on investment (ROI) analysis, and total cost of ownership (TCO) The Lead Technical Architect must possess experienced expertise and a strong working knowledge of the following technical areas … Microsoft 365 (M365) Email and Collaboration - Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD) - Windows Client Operating Systems - Desktop Management - Client-side Application Management - Mobile Device Management (MDM) - File and Print Services Qualifications: - Must have, or able to obtain DoD Secret security clearance. - Bachelor's degree in computer science, Information Technology, or related fields. - 7 or More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data … two or more information technology platforms: Server Virtualisation, Desktop Virtualisation, Data and Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server and Peripheral Hardware. - Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management and Availability Management. - Significant experience in leading highly complex technical problems to resolution, including team management More ❯

how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data … two or more information technology platforms: Server Virtualisation, Desktop Virtualisation, Data and Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server and Peripheral Hardware. - Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management and Availability Management. - Significant experience in leading highly complex technical problems to resolution, including team management More ❯

how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data … two or more information technology platforms: Server Virtualisation, Desktop Virtualisation, Data and Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server and Peripheral Hardware. - Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management and Availability Management. - Significant experience in leading highly complex technical problems to resolution, including team management More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends More ❯

Job Title: Operations Project Management Analyst (Senior) Pay Rate: 60/hr W2 + 7/hr referral Location: Ft Meade, MD Duration: 6 Months Temp to Perm Top Requirements Active TS/SCI clearance 12+ years exp AND a Bachelors degree, or +4 years exp in lieu of Bachelors or -2 years exp with Masters Sec+ cert, or … any other DoD IAT Level II cert ITIL v3 or v4 Client is currently seeking an Operations Project Management Analyst for a large Government Integrator in the Baltimore Metro area. This Operations Project Manager will support the Service Operations Service Management Office (SOSMO) providing an ITIL (Information Technology Infrastructure Library) based methodology for Change, Incident, and Problem … and releases & deployments Collect, measure, and report on key performance indicators and critical success factors for both the SMO program and SMO functions to include at a minimum Incident Management, Problem Management, Change Management, Release & Deployment Management, Event Management, along with Capacity and Availability measures in support of Performance Management activities. Ability to More ❯

knowledge across one or more information technology platforms; Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware. - Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management. - Significant experience in leading technical problems to resolution, including team management and external More ❯

join our team in Annapolis Junction, MD. Responsibilities include but are not limited to: With no supervision and minimum guidance, oversee the evaluation, design, documentation, installation, implementation, testing and problem isolation and resolution, monitor, tune, and enforce standards for AVMM End User Devices and related networks. Design and/or maintain a complex range of AVMM and computer network … complete larger efforts (modernization, refresh, projects) Minimum Qualifications: Bachelor's degree and 4 years of experience or 10 additional years of relevant experience with no degree. Experience with service management knowledge in key, incident management, problem management, change management, service level management and knowledge management Experience in a technical management role with … and business concepts to various audiences, ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution. Experience with resource management with the ability to manage teams, personnel and customers' needs Experience effectively managing and satisfying projects of a technical nature. Preferred Qualifications: Experience with customer ticketing systems such as More ❯

budgets and demonstrate financial awareness including ROI and TCO analyses. Technical Acumen (Expertise): • Enterprise cybersecurity architecture and operations • Network protocols, routing/switching, segmentation, and encryption • Identity and Access Management (IAM) solutions • Endpoint protection, threat detection, and incident response • Cloud security (Azure, AWS, GCP) and cloud-native platforms • Security monitoring and SIEM tools (Splunk, QRadar) • Network security solutions: Cisco … Manager, Microsoft Azure Virtual Desktop, Windows 11 design and deployment, or related technologies • Proven experience in designing, implementing, and operating Desktop End User technologies • Deep understanding of IT service management (ITSM) frameworks • Deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management • Strong relationship management … to communicate effectively with both technical and executive audiences • Experience leading and mentoring technical teams Desired Skills and Experience: • Experience in a specific industry (e.g., DoD IT Operations) • Project management experience • ITIL Strategic Leader certification Certifications: • Required: CompTIA Security+ • Preferred: o Microsoft certifications related to Desktop End User Experience technologies (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified More ❯

Service Management Consultants - Jira, ITSM, JSM, Atlassian, SC Cleared Xpertise are urgently looking for several Service Management Consultants (Jira, ITSM, JSM, Atlassian, SC Cleared) for an ASAP start. Candidates will have the following skills and experience: Proven experience in IT service management ITSM Proven experience in configuration, optimisation and administration of Jira Service Management (JSM), Jira … Software and Confluence Proven experience of Agile Proven experience of Incident Management, Problem Management, Change Management and Request Management Proven experience of JSM Automations, Workflows and Assets (Insights) Proven experience of Jira Query Language (JQL) Proven experience of Atlassian Access and/or Crowd Proven API experience Proven experience of Confluence Experience with ITIL … Agile, or DevOps frameworks. Good knowledge of Scripting or automation tools (eg, PowerShell, Python, or REST APIs). Candidates must be SC Cleared Hybrid - Wiltshire - inside IR35 Service Management Consultants (Jira, ITSM, JSM, Atlassian, SC Cleared - please send CVs immediately More ❯

ServiceNow workflows Experience with at least one scripting language (Ruby, Python, Perl, Bash, JavaScript) DOD approved 8570 IAT Level II Certification (e.g. Security+ CE) Certified ServiceNow Administrator (CSA) Logical problem-solving approach and the ability to clearly communicate the situation and proposed solution to the customer Strong interpersonal and communication skills, with the ability to present in a group … API, MID Server, Data Import, Data Export, Transform Maps, Update Sets, ACLs, Security Rules, Notifications, Service Portal, Widgets, AngularJS, JavaScript, HTML, CSS, JSON, XML, Performance Analytics, Reporting, Dashboards, Incident Management, Change Management, Problem Management, Asset Management, Discovery, Orchestration, HRSD, CSM, GRC, SecOps, DevOps, Agile Development, Test Management, ATF, Version Control, Git, Agile, SCRUM, SDLC More ❯

Cloud Consulting have an urgent requirement for 3 x Service Management Consultants to work on a high-profile project for a leading defence company. The roles are inside of IR35 and are based Full time on-site in Wiltshire. Candidates will have the following skills and experience: Proven experience in IT service management ITSM Proven experience in configuration … optimisation and administration of Jira Service Management (JSM), Jira Software and Confluence Proven experience of Agile Proven experience of Incident Management, Problem Management, Change Management and Request Management Proven experience of JSM Automations, Workflows and Assets (Insights) Proven experience of Jira Query Language (JQL) Proven experience of Atlassian Access and/or Crowd Proven More ❯