1 to 25 of 80 Problem Management Jobs in the UK excluding London

join the Digital Systems Team as a Applications and Interface Manager. The key role in providing the overall day to day and operational management of web applications and interfaces that the Team support. The role encompasses providing leadership on system interfaces, web applications and front end support. Ensuring systems … ensure that the interfaces are proactively monitored to provide customer/partner assurance. Extensive experience in the use of clinical system support/staff management/Interface experience is required for this post. Main duties of the job The Applications and Interface Manager leads a team of staff that ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

Duration: Initial 9 months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme with … ground running. Key Skills required: Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This ...

migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service … Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play a crucial role in ensuring the smooth operation and optimal performance of the Unit 4 application whilst maintaining a high level of service delivery. Duties of the Unit 4 Service ...

thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service … culture of continual process improvement within the Service Desk team and the wider IT Team. What You'll Do ·Provide Day-to-day management of the Service Desk function for a subset of customers ·Drive the meeting of customer SLAs and an exceptional customer service, ·Ensure tickets are logged ...

role is critical in supporting the firms core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice … management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role is central to enabling our lawyers ...

diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, you'll drive continual service improvement, maintain accurate technical documentation, and play a crucial … complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management ...

migrations using RISE with SAP/SAP Cloud ERP, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, change management and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale … shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Strong experience of SAP programmes, specifically On-Prem to Cloud SAP migrations using ...

Solution Architect you will have ownership of the solution design through the delivery phases. Task Description: Technical Authority for a portfolio of services. Technical management of issues escalated. Provide communication about fixes for technical risks in the live service resulting from HPI's or MI's. Input into … clients to become their trusted advisors through boldness and honesty. Solution Delivery - will ensure solution delivery is performed according to agreed specification. Technical problem management - will own technical problem management and resolution relevant to the solution development Primary interfaces: Service Directors, Operation Architect - Project's Secondary ...

post-incident review Maintain oversight of 24/7 operational coverage, including shift rotas where applicable Identify trends and recurring issues, contributing to problem management and service improvement initiatives Support crisis situations, ensuring alignment with business continuity and resilience plans Essential Skills & Experience Active DV clearance (mandatory) Proven … experience managing incidents in complex, secure, and/or mission-critical environments Strong background in ITSM leadership, including incident and problem management Demonstrated ability to remain calm under pressure and manage multiple concurrent incidents Excellent stakeholder management and communication skills, including engagement at senior levels Strong analytical ...

role: Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement. Incident & Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures. Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse … met. Required Skills & Qualifications: Minimum of four years in technical support and three years in a leadership role. Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs. Experience managing hybrid support teams and familiarity with IT service management frameworks ...

Microsoft Endpoint Manager, and SCCM (Configuration Manager) across multiple sites. The successful candidate will operate as a 3rd line escalation point, supporting complex incidents, problem management, and EUC platform improvements Key Responsibilities Provide 3rd Line Support for EUC, Endpoint, and Microsoft 365 related issues Act as a senior … escalation point for complex incidents and problem management Administer and support Microsoft 365 (M365/Office 365) including Exchange Online, Teams, SharePoint Online, OneDrive Manage Intune/Microsoft Endpoint Manager including device compliance, configuration profiles, security baselines, and Windows 10/Windows 11 endpoints Support and maintain SCCM ...

team and take ownership of our ServiceNow platform. This role is a mix of administration and development , with a strong focus on ITSM , particularly Problem and Change Management , as well as platform configuration and upgrade support. You’ll play a key role in ensuring ServiceNow is stable, well … closely with IT and wider stakeholders. Key Responsibilities Administer, configure, and support the ServiceNow platform Configure and maintain ITSM modules, with a focus on Problem Management and Change Management Support and contribute to ServiceNow upgrades , patches, and releases Develop and enhance workflows, forms, business rules, UI policies ...

modern delivery methods, across project and business-as-usual (BAU) work. Collaborate with project and service managers to support planning, integration, and dependency management, surfacing risks and constraints early. Manage and control budgets, forecasts, and actuals, ensuring financial commitments are met and issues are escalated appropriately. Oversee incident, problem, and change management, ensuring alignment with governance, contractual requirements, and service management processes. Protect live services by ensuring effective monitoring, resilience, and incident response, including rapid mobilisation for high-priority incidents. Provide clear, timely reporting and updates, raising risks, issues, assumptions, and dependencies to support informed decision ...

technology, thrives in a fast-paced environment, and takes ownership of delivering high-quality service outcomes. The successful candidate will uphold Fortescue's Service Management practices, including Hardware Asset Management (HAM), while fostering collaboration, professionalism, and continuous improvement across the UK region. What you will do Customer Satisfaction … with the Perth Executive Support team. Act as the "voice of the customer," promoting a culture of service excellence and continuous improvement. Incident, Request & Problem Management Asset Management & Stock Control Key Relationships: Technology Service Delivery Lead - UK: Receive direction, prioritisation, and performance feedback; escalate complex issues ...

clear network security product vision aligned with Zero Trust principles, organizational governance frameworks, and regulatory compliance requirements. Deep understanding of security policy lifecycle management, identity and access management integration, micro-segmentation strategies, and continuous verification principles. Skilled in managing network security product backlog prioritized based on risk assessment … Proxy services, Network Access Control (NAC), Next[1]Generation Firewalls (NGFW), Intrusion Detection/Prevention Systems (IDS/IPS), and Security Information & Event Management (SIEM) integration, spanning physical, virtual, and cloud environments. Strong understanding of network security technology fundamentals including Zero Trust Architecture (ZTA) principles, Software[1]Defined Perimeter ...

basis. Skills and day-to-day activities Application support: The role involves providing second line support, including user, hardware, software and network support Incident management: This role requires managing incidents through a structured system and coordinating with third parties Problem management: The role involves troubleshooting and problem … Windows environment Network support: You will understand LAN/WAN technologies and perform tasks like TCP/IP, VPN and ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service ...

size market. About The Role The Managed Services team offers a 24/7 support framework for our clients, primarily focusing on Event Management, Patching, Planned Maintenance, and Change planning and implementation. In support of these key areas of delivery, the team collaborate with all areas of Operational Delivery … ensure proactiveness is at the heart of everything we do. The collaborative approach includes working with service transition, problem and change management, automation, and continual process improvement. Our Managed Services Engineers serve as the main escalation point for customer incidents or requests. Besides the reactive aspect ...

/strategy. The Director of Service Delivery will be collaborating closely with the Director of Technology and other heads of to oversee their, change, problem, incident and 3rd party suppliers across all technological aspects of the organisation. As this organisation continually invests in its infrastructure, you will have … Service Delivery are: - Expert knowledge on all things Service Delivery- Ability to communicate and work closely with senior stakeholders- Proven experience leading incident management, change and problem management- Demonstratable leadership qualities- Want to work in a friendly and flexible work environment Director of Service Delivery/Head ...

with Technology colleagues, Supply Chain teams, and external partners to keep our systems performing at their best.This role brings together day-to-day support, problem solving, testing change, and identifying opportunities to improve how we work. You’ll be part of a team that keeps products moving efficiently from … service for our customers. You will be responsible for In this role, you will: Keep our systems safe, stable and compliant Follow established change management, governance and security procedures. Support regular system testing, including disaster recovery and patching activities. Ensure supplier contracts, licences and security requirements are adhered to. ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

data, feedback, and industry trends to streamline service delivery Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver … Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. ...

above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch … monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. ...

Practice Group/Department: Integrations/Development & Data Management Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright … security measures across the data lifecycle, supporting compliance and auditability. Contribute to standards, code reviews and communities of practice. Metadata & Semantic Services: Provide metadata management, define categories and relationships, and enable semantic capabilities for data discovery and interoperability. Monitoring & Issue Resolution: Monitor health and performance of data systems, identify ...