IT ProblemManagement Lead A highly reputable financial services corporation is currently hiring an IT ProblemManagement Lead to oversee a team of IT problem managers who facilitate the root causes of critical/recurring incidents. The selected candidate will work closely with various stakeholders … in Wolverhampton 3 days per week on a hybrid basis. Core deliverables: Oversee day-to-day process execution and act as SME for the ProblemManagement process. Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change … management, incident management, and configuration management. Identifying underlying causes of incidents and preventing recurrences, updating ServiceNow with the root cause, and permanent resolution information Maintain the Known Error Database and ensure the Service Desk is actively benefitting/applying known workarounds. Implement mechanisms for proactive problemmanagementmore »
IT ProblemManagement Lead A highly reputable financial services corporation is currently hiring a ProblemManagement Lead on a permanent basis to oversee a team of problem managers who facilitate the root causes for critical/recurring incidents. The chosen candidate must have strong capabilities … be based in Wolverhampton or Chatham 3 days per week. Core deliverables: Oversee day-to-day process execution and act as SME for the ProblemManagement process. Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change … management, incident management, and configuration management. Identifying underlying causes of incidents and preventing recurrences, updating ServiceNow with the root cause, and permanent resolution information Maintain the Known Error Database and ensure the Service Desk are actively benefiting/applying known workarounds. Implement mechanisms for proactive problemmanagementmore »
IT ProblemManagement Lead A highly reputable financial services corporation is currently hiring a ProblemManagement Lead on a permanent basis to oversee a team of problem managers who facilitate the root causes for critical/recurring incidents. The chosen candidate must have strong capabilities … be based in Wolverhampton or Chatham 3 days per week. Core deliverables: Oversee day-to-day process execution and act as SME for the ProblemManagement process. Recording, managing, and advancing the problem by escalating to an elevated level of expertise, if appropriate, by integrating with change … management, incident management, and configuration management. Identifying underlying causes of incidents and preventing recurrences, updating ServiceNow with the root cause, and permanent resolution information Maintain the Known Error Database and ensure the Service Desk are actively benefiting/applying known workarounds. Implement mechanisms for proactive problemmanagementmore »
Job Purpose The purpose of the IT ProblemManagement Lead role will be to oversee a Team of Problem Managers who facilitate the identification of root causes for critical and recurring Incidents impacting the group. In addition, the function needs to actively review available information to proactively … identify Problems and avoid Incidents occurring. The IT ProblemManagement Lead will be responsible for ensuring Problem Records are created, updated, and closed in ServiceNow with a sufficient level of information, maintained in good time and will work cross-functionally to mature Problem Management. The production … sign off and publication of Root Cause Analysis reports in addition to Dashboard Reporting which articulates the themes, trends and value added from effective ProblemManagement is essential. The role needs to be highly visible, collaborative and solicit inputs across the function. Core Responsibilities Oversee day-to-day more »
IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you Job Title: Problem Manager(Need Active SC) Duration: 6 months Location: Barrow Based, 2-3 days onsite Job Description: Reporting into the Problem Lead, the Problem Analyst primary responsibility is management of the ProblemManagement process in scope of the Service Support ITIL processes. The goal of Problem Analyst is to prevent, remove or minimize the adverse impact of Incidents and Problems on the business that is caused by errors within … or internal Service Desk problems, assure timely delivery of the results. • Completes regular standard tasks following given prioritization. • Follows procedural activities described in the ProblemManagement documentation. • Provides the analysis of the aggregate incident data to identify key trends. • Collects data for the resolution of the investigated problems more »
IT ProblemManagement Lead £60,000 - £70,000 + bonus Wolverhampton Hybrid (3 days a week) I am looking for an experienced IT ProblemManagement Lead for my client based in Wolverhampton. My client is looking for an IT ProblemManagement Lead who can … will lead a small team and communicate problems with stakeholders across departments including 3rd parties. A collaborative approach is key for my clients comprehensive problemmanagement strategy, you will schedule and chair problem reviews, delivering regular reports for decision-making. You will be joining during an exciting … also pivotal time of modernization within the organization so awareness of resolving common problems during systems and technologies upgrades is essential. As an IT ProblemManagement Lead you will have: Previous experience as a Problem Manager Experience with ServiceNow ITSM tooling to identify and prevent recurring issues more »
requires that the postholder can lead a team in line with the Tilbury Douglas values and leadership behaviours. What you will be doing IT Management Availability Management Continuity Management Service Level Management Supplier Management Change Management Asset Management Release & Deployment Management Storage … ManagementProblemManagement Incident management Emerging Technology Monitoring Technical SME What we will need from you Extensive Infrastructure and IT Operations background as demonstrated by practical experience. Strong technical knowledge across networking (SD WAN), telephony (Teams), Cloud Infrastructure (Azure & M365, Teams/SharePoint and desktop technologies more »
West Midlands, Chelmsley Wood, West Midlands (County), United Kingdom
Harvey Nash
planning, implementation, maintenance, control, review and audit of IT service provision, to meet business requirements and satisfy customer and compliance commitments. Responsibilities Include: IT Management Availability Management Continuity Management Service Level Management Supplier Management Change Management Asset Management Release & Deployment Management Storage … ManagementProblemManagement Incident management Emerging Technology Monitoring Technical SME This is a hands-on, delivery focused position and requires a candidate with a broad set of skills who can operate across a variety of levels of detail and complexity, related technical and professional disciplines, and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Meridian Business Support Limited
you will take ownership of the day- to-day activities supported by a team of 20 experienced IT colleagues. Overseeing SLAs achievements from Incident Management & ProblemManagement/Application management to Software Asset Management whilst supporting our internal support functions, external suppliers, and 3rd party … UK&I colleagues across c.300 sites. Provision of the day-to-day activities to enable the delivery of service to agreed levels including Incident Management, ProblemManagement, Application management and Software Asset Management. Regularly monitor and review the levels of IT services to ensure that service … delivery meetings agreed service levels. Identifying service delivery issues and initiating actions to proactively maintain and improve the levels of service. Management of Major Incidents through to conclusion, including the preparation and distribution of communication throughout the lifecycle and RCA reporting. Maintain and manage relationships with key suppliers to more »
in our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & ProblemManagement specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problemmanagement). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident … the IP Specialist takes on the role of problem manager and opens a problem for investigation on the root cause or other improvements. The IP specialist is responsible for all communication during the lifecycle of the incident & problem. The IP Specialist is also responsible for detecting trends & be more »
collaboration and growing together. Here, you'll work with engineers and analysts to assure the quality of service data maintained on our IT Service Management (ITSM) tool ServiceNow. This data will be utilised to gain an understanding of our application and technology estate and draw insights into our efficiency … insights and support strategic decision making Taking ownership of specific data-related problems and solving them Acting as an enthusiastic data advocate, promoting data management and governance What you'll need Data Management & Governance: Applying data management policies and approaches to ensure data quality and foundations, reducing … decision making Collaboration: Working together and sharing information with, within and across boundaries, to achieve a common goal, thereby collectively maximising potential, at pace Problem Solving: Defining a situation that is difficult or undesirable, and then identifying and prioritising the best solution to fix it Impactful Communication: Engaging in more »
Whiteley, Hampshire, United Kingdom Hybrid / WFH Options
Onecom
technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and ProblemManagement functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they … Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and ProblemManagement Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely … all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and ProblemManagement process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if more »
Loughborough, Leicestershire, East Midlands, United Kingdom
Connexa
office Salary up to £44,000 The successful candidate will oversee the ICS Technical Team's operations and assume overall accountability for IT Service Management, including Incident and ProblemManagement, ICS asset management, procurement, and Network/Server Infrastructure management for the organization. Key Responsibilities … Lead the management and enhancement of IT Service Management, Service Desk, and Network/Server Infrastructure, ensuring seamless service delivery to all users and meeting SLA resolution targets. Manage and develop the Network and Server Infrastructure, both cloud-based and onsite, encompassing performance monitoring, capacity planning, maintenance, security … integrity of the organization's technical infrastructure, implementing security policies, adhering to IT health check results, and maintaining agreed technical standards for Network, Infrastructure management, and Cyber Security. Ensure the Technical team achieves agreed SLA targets for allocated calls. Address and resolve assigned and escalated incidents, problemmanagementmore »
the world's most recognizable and innovative organisations. Job Description Astreya is looking for an experienced IT Technical Support Generalist with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high-quality … clients. Responsibilities: Setup and configuration of all MAC OS, PCs Knowledge in zero-touch deployment for MACs and PC Experience with JAMF self-service management and command-line Imaging and reimaging of MAC Laptops to the latest OS Version and Windows Backup and Restoration of End User Data Provide … resolved within the SLA. Proactively communicate to your supervisor when you encounter errors in documented support procedures. Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment Adhere to incident management, problemmanagement, change management, and knowledge managementmore »
Your role - * Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes. * Establish and maintain comprehensive capacity management planning process considering current and future demand. * Act as Subject Matter Experts for capacity and availability related issues, relating to both services … and resources and collaborates with other Service Management services, and other stakeholders. * Contributes to the efficient and effective running of all Availability & Capacity Management related activity. * Identify future business requirements that will affect capacity/availability requirements and ensure there is a match between the capacity of IT … propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each. * Ensures high quality reports are produced and manages associated management actions * Maintenance and improvement of role related ProblemManagement documentation, through effectively and timely review and authorisation. * Adherence to Availability & Capacity Managementmore »
or internal businesses/end-user requirements. You will also provide IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, ongoing management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information … customer’s location when required/justified. Responsibilities: Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk. Integrates technical knowledge and business understanding to create superior solutions for the … company and for customers. Incident Management: Resolve single- and cross-technology incidents independently. Work with team members to resolve unusually complex or cross-technology incidents. Escalation Management: identify, manage, and lead escalations through L3. Work with others to help manage escalations through L5. ProblemManagement: Proactively more »
leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead ProblemManagement investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations … with focus on ProblemManagement advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space more »
leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead ProblemManagement investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … analysis within incident/alerting/trending data sources Ideal candidate experience: A good Graduate with technical background or IT Support experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations … with focus on ProblemManagement advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead ProblemManagement investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations … with focus on ProblemManagement advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
in Newcastle, this role is pivotal in providing customer support to our clients. Key Responsibilities and Duties: This role will lead Operational Customer Service Management, providing ITIL standard incident, problem and change management support for all customers. Incident Management - Help manage major/complex incidents where … Help to produce data analytical reports based on common trends for customers. This will include Service Availability reports, SLA's , Ticket Volume, Change performance. ProblemManagement - Drive Root Cause Analysis (RCA) and eradication planning across incidents to ensure performance improvement is delivered, ticket resolution within SLA and clear … understanding of the root causes of the problems. Change Management - Co-ordination and reporting of all changes. Weekly/Monthly reviews of changes past/future, reporting on change statistics and performance. Vendor management - Coordination collaborating with Tier 3 Operations when troubleshooting and planning network upgrades/delivery more »
of customer satisfaction by managing customer expectations and ensuring prompt issue resolution. Must be well presented to showcase the professionalism of Intergence. Incident and problemmanagement: Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs). Analyse incidents and identify trends to … proactively address recurring issues. Escalate incidents to the appropriate teams when necessary. Contribute to problemmanagement activities by identifying and documenting root causes and proposing preventive measures. As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude. Requirements … software, and networking concepts. Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. Familiarity with ITIL framework and IT service management principles. Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. Strong organisational skills with the ability to prioritise and more »
professionalism and ensure customer satisfaction throughout the support process. Continuously strive to enhance the end-user experience and exceed their expectations. Utilise IT service management principles and processes to deliver efficient and effective service delivery. Follow best practices and standard operating procedures in incident management, problemmanagement … service desk or support role, providing second-line technical assistance to end-users. Coding and scripting would be a bonus! Strong understanding of service management principles and ITIL framework. Familiarity with ITSM platforms, ideally ServiceNow to use the tool and help us improve it. Excellent problem-solving and more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Hays Technology
Your new company Hays Technology are recruiting an Incident and Problem Manager on a permanent basis to join a large public sector organisation based in the Newcastle area. This is a brand new role to make your own and reports into the Head of End User Support. Your new … role In your new role, you will be responsible for owning and enforcing the Incident and Problem processes to ensure rapid restoration of service and the identification of root causes analysis or continuous service improvement plans to avoid incidents and reduce the time to resolution. You will be leading … the analysis, specification, design, and Implementation of best practice IT incident and problem processes and procedures across the organisation to ensure that adherence is comprehensive, effective, and transparent. You will be a key member of the End User Support and wider service management team and will try limit more »
Chichester, West Sussex, South East, United Kingdom Hybrid / WFH Options
Zenzero Solutions
for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problemmanagement, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior … IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problemmanagement, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service … and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. more »
Northampton, Northamptonshire, East Midlands, United Kingdom
Deltra Recruitment Ltd
ensure operational excellence across the organization. Job Description: The Head of IT Service Operations will lead the delivery of IT services, manage incident and problem resolution, oversee change and release management, and drive continuous improvement initiatives. Key Responsibilities: Service Delivery Management: Lead the IT Service Operations team … to deliver high-quality IT services and support, ensuring SLA adherence. Incident and ProblemManagement: Develop incident and problem resolution processes, including root cause analysis and prevention. Change and Release Management: Oversee smooth deployment of changes, updates, and new releases to IT systems and services. IT … proactively identify and address potential issues. Continuous Improvement: Drive initiatives to optimize IT service operations, increase efficiency, and enhance service quality. Vendor and Supplier Management: Manage relationships with IT vendors, suppliers, and service providers. Team Leadership: Provide leadership, guidance, and mentorship to the IT Service Operations team. IT Governance more »