1 to 25 of 254 Problem Management Jobs in the UK excluding London

ROLE OVERVIEW We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. You … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

ROLE OVERVIEW//We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management … below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Problem Management Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. Proactively identify and log problems based on incident trends … Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. Collaborate with technical teams to define and implement corrective actions and preventive measures. Monitor and report on problem resolution progress, ensuring timely closure and documentation. Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. Ensure problems are prioritised based on business More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology, and vendor … have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential. This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction More ❯

of potential technology innovations and, where approved, assisting their implementation; Supporting the department's ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users … and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff … development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. More ❯

of potential technology innovations and, where approved, assisting their implementation; Supporting the department's ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users … and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff … development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. More ❯

of potential technology innovations and, where approved, assisting their implementation; Supporting the department's ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users … and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff … development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. More ❯

of potential technology innovations and, where approved, assisting their implementation; Supporting the department's ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users … and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff … development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. More ❯

of potential technology innovations and, where approved, assisting their implementation; Supporting the department's ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users … and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff … development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective stakeholder … follow the required framework. Facilitate Major Incident reviews to establish actions to prevent or mitigate future Incidents, recording details to ensure traction and to support Senior Stakeholder reporting. Drive Problem diagnosis, both reactive and proactive, to ensure required actions are agreed, prioritised and tasks assigned are monitored through to completion. Identify Incident and Problem trends, working with IT More ❯

IT operations for all financial trading applications for BGC Partners and associated entities. The department consists of several individual disciplines including customer-facing support (“eOperations”), technical support and system management (“Production Support”), and IT Service Management (Incident, Problem, Change, and associated governance routines). We are seeking a qualified candidate for the following position: IT Service Management (Incident, Problem & Change) Process Manager Assist with the running and development of the ITSM function, through the support and continual improvement of key (Major) Incident, Problem and Change Management processes. The ITSM Analyst, reporting to the Global Head of IT Service Management. Support the management of Major Incidents, ensuring efficient resolution and providing effective stakeholder … follow the required framework. Facilitate Major Incident reviews to establish actions to prevent or mitigate future Incidents, recording details to ensure traction and to support Senior Stakeholder reporting. Drive Problem diagnosis, both reactive and proactive, to ensure required actions are agreed, prioritised and tasks assigned are monitored through to completion. Identify Incident and Problem trends, working with IT More ❯

assessment of potential technology innovations and, where approved, assisting their implementation; Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users … and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff … development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … cause analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to … continuously improve and optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture More ❯

Job summary The Digital Incident and Problem Lead is a critical member of the DDaT service delivery team, primarily responsible for the resilience, continuity, and recovery of all digital services across the Trust and wider health system. A central function of the role is to develop and maintain a robust business continuity framework in line with best practices. This … identifying vulnerabilities and developing effective solutions to ensure continuous service availability for patients. In addition to strategic planning, the Lead is responsible for the practical aspects of incident and problem management. This includes developing and maintaining a comprehensive reporting and monitoring regime to oversee all plans, tests, incidents, and problems, categorized by type and severity. A key operational duty … with an imperative focus on reducing or avoiding risks to clinical (patient) safety, security, and information governance. The role demands strong leadership, communication skills, and specialist knowledge in incident management and business continuity, preferably in a 24/7/365 digital service environment. Main duties of the job We are seeking a proactive and skilled Digital Incident & Problem More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures. Good understanding around change management and controls. Good understanding of problem management and driving those to closure along with driving Post incident review meetings. More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

Major Incident and Problem ManagerBridgend - hybrid 3 days a week onsiteSalary: up to £55k + benefits Benefits include 10% pension, private medical, annual bonusOur client is a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM … priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post-incident reviews.Generate reports with key metrics for incident and problem management.Assist in proactively … identifying potential issues.Drive and implement continuous service improvement initiatives.Skills/experience:Experience within a similar Incident and Problem Management roleStrong background within IT Service ManagementITIL Foundation certificationExcellent communication and stakeholder engagementStrong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UKBy applying to this advert you are giving CPS Group (UK) Ltd authority to More ❯