26 to 50 of 126 Problem Management Jobs

call rotations. Review, maintain, and enhance operational runbooks, SOPs, and knowledge base documentation. Contribute to service reviews, root cause analysis (RCA), and problem management activities. Ensure compliance with security, governance, and operational standards. Collaborate with Service Delivery Managers to meet SLA/SLO targets and maintain high customer … satisfaction. Skills and experience Strong hands-on experience with Palo Alto firewalls (VM-Series). Proficiency with firewall management platforms such as Strata Cloud Manager and Panorama. Familiarity with GlobalProtect. Experience with Cloudflare services. In-depth knowledge of routing protocols, particularly BGP, including: Prefix-lists,Route-maps ...

systems within a secure, air-gapped environment * Applying patches, upgrades, and monitoring system health to ensure operational resilience * Following strict change, incident, and problem management protocols in line with ITIL standards * Contributing to the stability and security of national defence infrastructure * Documenting procedures and continuously improving operational processes … What you'll bring: * Proven experience as a RHEL System Administrator * Strong knowledge of x86 server architecture * Familiarity with ITIL-based processes (change, incident, problem management) * Experience working in air-gapped or highly secure environments * Proficiency in system patching, upgrades, and monitoring * Ability to follow and enhance Standard ...

systems within a secure, air-gapped environment Applying patches, upgrades, and monitoring system health to ensure operational resilience Following strict change, incident, and problem management protocols in line with ITIL standards Contributing to the stability and security of national defence infrastructure Documenting procedures and continuously improving operational processes … What you'll bring: Proven experience as a RHEL System Administrator Strong knowledge of x86 server architecture Familiarity with ITIL-based processes (change, incident, problem management) Experience working in air-gapped or highly secure environments Proficiency in system patching, upgrades, and monitoring Ability to follow and enhance Standard ...

critical role in standardising the delivery of new services, managing resource allocation, ensuring technical consistency, and enabling seamless handover into live operations. Previous management experience isn't a must have for this one. You’ll be responsible for ensuring that infrastructure and project delivery align with operational readiness, compliance … business efficiency, with a strong focus on SD-WAN deployment, Fortinet estate management, licensing, and vendor engagement. Responsibilities: Project Delivery & Service Transition: Own the end-to-end technical delivery of infrastructure projects into live service. Work with Solution Architects and Technical Design Authority to ensure new technologies meet through ...

involved and help shape conversations around tech you’re interested in, share your knowledge and experience, and learn from colleagues working in very diverse problem spaces. AI You’ll be expected to responsibly adopt AI‐assisted engineering practices—such as GitHub Copilot, GitLab Duo, and similar tools—for code … root-cause analysis. Exposure to AIOps practices , leveraging automation and intelligence for proactive issue detection and incident reduction. Experience supporting production platforms , including incident management, problem management, and continuous improvement. Ability to mentor junior engineers , influence technical standards, and act as a technical point of escalation. What ...

ordinate improvements, developments and updates to the many systems HCL use. Support the Senior IT Engineer with a range of activities including hardware management, security reporting, providing user support and training on the many systems HCL use. Ensure continuous improvement is always made through the IT HCL uses, that … streamlines workflows and benefits internal teams whilst supporting HCL’s overall business objectives. MAIN AREAS OF RESPONSIBILITY Technical Support & Problem Management: Working alongside the IT Manager and Senior IT Engineer prioritising the resolution of technical support requests, ensuring prompt and efficient incident resolution. Implement best practices for incident ...

setup Enhance reporting to improve business visibility of IT activities Work with service requests, tickets, and reporting via JIRA Support major incident and problem management reporting Contribute to reducing incidents through improved reporting insights Deliver cross-training to global users (UK, Singapore, New York) Collaborate within ITSM/… ITIL frameworks (incident & lifecycle management) Required Skills & Experience Expert-level Power BI development and reporting experience Strong experience working with large, complex reporting environments Hands-on experience with JIRA (essential) Solid understanding of ITSM/ITIL processes (incident & problem management) Ability to translate data into actionable insights ...

Prem Infrastructure Team, providing expert troubleshooting, solution implementation, and performance optimisation across server, storage, and virtualisation layers. Daily duties include performance monitoring, patch management, capacity planning, image deployment, system builds, BAU operational support, and proactive identification of risks and service improvements. Alongside BAU tasks, you will work extensively … cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise Server ...

availability and performance. The ideal candidate has deep hands-on experience managing IT operations in complex environments, a strong background in infrastructure and service management, and the ability to lead incident response and problem resolution. Key Responsibilities Lead and manage day-to-day IT operations, ensuring stable … secure infrastructure performance. Oversee system monitoring, capacity planning, and performance optimization activities. Direct and coordinate incident, problem, and change management processes. Manage and mentor IT operations teams, including network, systems, and support personnel. Establish and maintain operational standards, documentation, and best practices. Collaborate with cybersecurity, engineering, and application ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call … result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards ...

will be working with: Linux & Red Hat Enterprise Linux (RHEL) - Administration of RHEL 7/8/9, including installation, patching, upgrades, and lifecycle management - System performance tuning, troubleshooting, and root cause analysis - User, group, permissions, and SELinux management - Filesystem and storage management (LVM, XFS, ext4 … physical and virtual Linux servers in enterprise environments - Experience with VMware and Red Hat Virtualization platforms - Backup, recovery, and capacity planning support Automation & Configuration Management - Bash scripting for operational automation - Ansible playbooks and roles for configuration management - Standardisation and reduction of configuration drift Azure Cloud & Hybrid Platforms - Azure ...

mobile platforms including Android and iOS Troubleshoot issues within a Microsoft 365 hybrid environment, including Exchange Online, Teams, SharePoint, Intune, and identity/access management Manage joiners, leavers, and internal role changes, ensuring secure and efficient access provisioning Install, configure, and maintain IT hardware and software in line with … security improvements Support internal processes aligned with ISO 27001, collaborating with departments such as HR, Finance, and Compliance Assist with ongoing service improvement, problem management, and documentation Service Desk Analyst - Skills and Experience Minimum of 2 years' experience working as a Service Desk Analyst or in a similar ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

production support operation. Demonstrates technical proficiency for relevant products, tools and/or processes across the role disciplines. Able to execute routine and complex problem diagnostics, incident and/or problem management, change implementation, product installation, hardware and software support. Ability to develop strong working relations with … deficiencies with minimal direction from management. Must be able to solve complex problems from a broad range of disciplines. Must be familiar with incident, problem and change management processes and escalate problems according to established procedures and timelines. Seeks and offers ideas or new ways of doing things ...

service enhancements, small change requests, and ongoing improvementscoordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking … ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers and driving ...

service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always … looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers ...

maintain relationships with stakeholders to meet their requirements, including one to one liaison, setting expectations. Interacting effectively and confidently with the Business Customers, IT Management and Vendors The natural ability to work in a collaborative, team focussed environment Understands the global needs of SharePoint Product Excellent communications skills with … team effectively Takes on a lead role, provide consultancy advice and guidance and manage through to completion any functional projects and activities Demonstrates advanced Problem Analysis/Problem Solving methodologies Benchmarks and review improved ways of working - continually seeking opportunities for productivity improvement, quality improvement and cost reduction ...

customer-facing services. Working within a collaborative Managed Services function, you'll be involved in incident response, platform maintenance, monitoring, operational improvements, and change management activities across cloud infrastructure environments. This position would suit someone who enjoys a mix of operational support, cloud engineering, troubleshooting, and continuous improvement within … Operations Support and maintain AWS production environments within a managed services setting Carry out routine maintenance including patching, upgrades, backups, certificate renewals, and capacity management Ensure cloud platforms remain secure, stable, and highly available Participate in an on-call escalation rota when required Incident & Problem Management Respond ...

infrastructure support tickets, project requests Monitoring-for, triaging & resolving infrastructure & application system issues Scheduled & manual systems maintenance, support, monitoring, audit, and reporting (including backup management, vulnerability remediation, configuration management) Must have Skills; AD, Azure, MS365 suite, Hyper-V, RDS, AWS, MFA, SSO, Identity & Access Management. Linux Operating Systems … Ubuntu, CentOS, RHEL) Incident, change & problem management (incl. 3rd parties) Process-driven ITSM tooling (Jira, ServiceNow or similar) Ansible Backup technologies i.e. Veeam (local, Azure, AWS) DataCentre monitoring & out-of-band hardware management OS & Application patching tools Structured troubleshooting methodologies Enterprise Microsoft systems installation, troubleshooting & maintenance Powershell ...

services for a mid-sized, multi-region user base. Focus on resolving incidents efficiently, maintaining system availability, and supporting business operations. Key Responsibilities Incident & Problem Management Own incidents and service requests through to resolution Troubleshoot complex technical issues across systems and applications Conduct root cause analysis and follow … support/service desk roles Strong troubleshooting skills Confident using Azure, Entra and Intune Familiarity with ITSM tools Understanding of IT service management processes Desirable: Experience in regulated environments Knowledge of cloud platforms, directory services, device management, and networking fundamentals Attributes Analytical and problem-solving mindset Strong ...

looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex … ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. What Youll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly ...

looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex … Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

database and OS administration skills, and a deep understanding of system copies, transports, upgrades, and security. They must excel in troubleshooting, monitoring, and incident management, while ensuring compliance and system resilience. Strong soft skills (communication, documentation, teamwork) are as critical as technical expertise. Future-ready engineers should also develop … NetWeaver, S/4HANA, SAP Cloud Connecter, SAP UI5/Fiori Essential - System Copies & Client Administration Refreshing systems, managing clients, transports Transport Management System (TMS) Moving changes across landscapes SAP Kernel Upgrades & Patching Keeping systems secure and updated - Solution Manager (SolMan) - Monitoring, Change Request Management (ChaRM), and EarlyWatch ...

enhancing scripts to automate routine tasks and improve efficiency Contributing to resilient infrastructure design, including clustering and high-availability solutions Following established IT service management practices (incident, change, and problem management) Partnering with internal teams to deliver upgrades, enhancements, and infrastructure projects What We’re Looking ...