51 to 75 of 126 Problem Management Jobs

primary point of contact for all IT incidents across the business, you will be expected to resolve issues by using your technical and problem-solving skills to diagnose each incident to the best of your ability. Ownership of incidents when escalated to the wider 3rd line IT support functions. … Working within a technical team you will be supporting multiple technologies including Windows, Active Directory, Mobile Device Management and various bespoke systems, you will also be trained to support the Pharmacy IT systems in our pharmacies and warehouses across England/Scotland/Wales and Northern Ireland. Support network ...

Glasgow or Cardiff Valid SC Clearance Required A major UK public sector organisation is seeking an experienced Salesforce Principal Developer to lead the operational management, optimisation, and continuous improvement of a complex Salesforce environment. This senior role is responsible for the stability, quality, resilience, and performance of Salesforce services … Salesforce environments . Demonstrable experience leading Salesforce administration teams . Proven experience managing suppliers, vendors, and technical risk. Strong background in platform operations, configuration management, incident/problem management, and release governance. Salesforce certifications (or ability to obtain within 6 months): Salesforce Certified App Builder Salesforce Certified ...

platforms Monitor production systems and respond to alerts (e.g. Dynatrace, Splunk) Troubleshoot and resolve complex, business-critical incidents Take ownership of major incidents and problem management Support releases and change management processes Build strong relationships with traders, dev teams, and infrastructure Identify and drive stability improvements … ETFs/Index products Excellent Communication Skills Clear, confident, and credible with senior stakeholders Need to have excellent written and verbal communication Strong Problem-Solving Ability Candidates will be assessed on this in interview Technical Experience Python (essential) KDB (essential) Additional/Preferred Skills Unix/Linux SQL Understanding ...

looking for a Head of Major Incident & Incident Management to join a large-scale Technology Operations function in Belfast. This is a senior leadership role within a growing command hub environment, offering the opportunity to build and shape a high-impact operational capability.This position goes beyond … Incident Managers, ensuring high-quality service restoration during critical incidents while driving continual improvement across the wider incident lifecycle. Executive-level communication and stakeholder management will be a key part of the role. Key experience required: Strong background leading a Major Incident or Incident Management function Deep understanding ...

looking for a Head of Major Incident & Incident Management to join a large-scale Technology Operations function in Belfast. This is a senior leadership role within a growing command hub environment, offering the opportunity to build and shape a high-impact operational capability. This position goes beyond … Managers, ensuring high-quality service restoration during critical incidents while driving continual improvement across the wider incident life cycle. Executive-level communication and stakeholder management will be a key part of the role. Key experience required: Strong background leading a Major Incident or Incident Management function Deep understanding ...

Azure and on-prem environments Acting as a Subject Matter Expert for defined platforms and technologies Supporting joiners, movers and leavers, device builds, asset management and MDM Hands-on troubleshooting, software and hardware installation, backups and restores Working closely with 3rd line, security, change and external vendors Contributing … Active Directory, Exchange, GPO Experience with Azure, SaaS, MDM, basic networking and virtualisation (VMware preferred) Familiar with ITIL, SLAs, CSAT and structured incident/problem management Excellent communication skills and a customer-first mindset Confident troubleshooting complex technical issues and working under pressure Why Apply? Join a financially ...

looking for a Senior Application & Data Engineer to join their internal technology team. You will be supporting the design, delivery, and ongoing management of business-critical applications and reporting solutions across Microsoft Azure and the Power Platform ecosystem. The role is Hybrid and you will be required onsite … suppliers, and senior stakeholders to ensure successful delivery Provide technical leadership across application, reporting, and data services Follow ITIL processes for incidents, changes, and problem management Required Experience Strong background within Financial Services, Investment Management, or similar regulated environments Proven experience delivering modern application and reporting solutions ...

Work alongside experienced engineers to troubleshoot incidents and resolve issues Learn how enterprise systems integrate using APIs, messaging, and middleware platforms Follow IT service management processes (change, release, incident, and problem management) Essential Skills & Experience Good working knowledge of Linux/Unix (academic, personal, or commercial experience … APIs) Familiarity with monitoring or logging tools (e.g. Splunk, Dynatrace) Basic scripting experience (Shell, Python, or similar) Knowledge of ITIL or service management concepts (training provided ...

Work alongside experienced engineers to troubleshoot incidents and resolve issues Learn how enterprise systems integrate using APIs, messaging, and middleware platforms Follow IT service management processes (change, release, incident, and problem management) Essential Skills & Experience Good working knowledge of Linux/Unix (academic, personal, or commercial experience … APIs) Familiarity with monitoring or logging tools (e.g. Splunk, Dynatrace) Basic scripting experience (Shell, Python, or similar) Knowledge of ITIL or service management concepts (training provided ...

senior engineers to troubleshoot incidents and resolve technical issues Learn and support enterprise system integrations using APIs, messaging, and middleware platforms Follow IT service management (ITSM) processes including incident, change, release, and problem management Monitor system performance and ensure service availability and reliability Maintain documentation for systems ...

have a strong technical breadth, with the ability to troubleshoot across networks, databases, infrastructure, and applications. This is an active role in Serious Incident Management, Change and Enhancement delivery and Problem Management, often coordination with cross-functional teams and external partners. Previous experience working in the Insurance ...

reduce meantime to resolution. Create and maintain clear documentation for L1/L2 teams; deliver enablement sessions as needed. Contribute to incident reviews and problem management, driving permanent fixes and automation for recurring issues. Participate in a limited weekend/on-call rotation (approximately 4–6 weekends … communicator capable of translating complex technical issues for diverse audiences. Demonstrated bias for action: resolve incidents while building long-term fixes and automations. Strong problem-solving: identify edge cases, add validations, and anticipate failure modes. Experience with SDLC and support tooling: GitLab, incident management, JIRA, and standard ticket ...

customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security … switching fundamentals (Cisco) Analytical mindset with a strong attention to detail Excellent communication skills, both verbal and written, to explain complex IT concepts Strong problem-solving skills and the ability to work independently and within a team Desirable: Certifications (CCNA, RHCA, MCSE, VCP-DCV) Exposure to Infrastructure as Code ...

date, managing the full application lifecycle including upgrades, patching, configuration changes, and proactive health monitoring Implement system changes and enhancements following ITIL change management practices, evaluating impact and risk, coordinating UAT, and maintaining audit-compliant documentation throughout Work closely with business teams to understand operational processes, mapping workflows, translating … internal and external developers to resolve issues and implement new connections Act as the escalation point for business-critical incidents, leading root cause analysis, problem resolution, and on-call support where required, while managing supplier relationships, SLAs, and vendor performance What they're looking for: Strong hands-on experience ...

Salary: Competitive + benefits We are recruiting on behalf of a client for an experienced Cloud Services Manager to lead the delivery and operational management of Azure cloud services. This is a key senior role within the organisation's IT function, with responsibility for Azure IaaS platforms and service … stakeholder engagement. Key Responsibilities Lead and manage Azure IaaS platforms Act as Azure Delivery Lead for cloud operations and initiatives Oversee day-to-day management of Azure environments Ensure effective delivery and optimisation of: Azure storage solutions Azure networking services Security and secrets management using Azure Key Vault ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes line management responsibilities, supporting and developing … customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve our key performance ...

EMEA Credit traders Front-office support for trading , pricing , risk and trade capture platforms Ownership of BAU support , issue investigation and resolution Major Incident & Problem Management Monitoring and alerting of critical trading systems Proactive identification of system issues and stability risks Release support and enforcement of change management … Corporate Bonds CDS (Credit Default Swaps) Credit Indices/ETFs Experience supporting electronic trading and risk platforms Understanding of market data flows Excellent problem solving and communication skills Technical Skills Unix/Linux SQL Python KDB Monitoring tools: Dynatrace , Splunk ITIL processes Grid/distributed computing (nice to have ...

teams by delivering secure, operationally robust cloud environments * Monitoring platform health, performance and capacity using Azure Monitor and Log Analytics * Participating in incident response, problem management and root cause analysis * Automating operational tasks to improve reliability and reduce manual effort * Creating and maintaining technical documentation and standards * Mentoring … Code (e.g. Bicep, Terraform) * Strong scripting and automation skills (PowerShell, Azure CLI) * Experience using CI/CD pipelines, ideally Azure DevOps * Strong analytical and problem-solving skills * Ability to communicate complex technical concepts clearly * A proactive mindset with a passion for continuous learning Benefits * 26 days annual leave plus ...

internal teams, and stakeholders to deliver high-quality managed services that exceed expectations. This role blends deep technical expertise with strong communication and service management skills. What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final … customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work ...

Support and manage security controls across Azure Active Directory and Microsoft 365 Provide clear recommendations on security risks and remediation activities Support incident response, problem management and change processes Maintain and optimise cloud security tooling and platforms Lead post-incident reviews and drive continuous improvement Support mentoring ...

business continuity, and secure-by-design operations. About you We are looking for someone with • Proven experience, including proutil, rfutil, dbanalys, AI/BI management, storage areas, and index maintenance • Pro2 expertise: Proven experience deploying and supporting Pro2 replication at scale (thousands+ tables, near real-time SLAs), including trigger … management, agent tuning, and conflict handling • Performance tuning: Deep understanding of locking, latching, buffer management, scatter/clustering, and workload profiling • Backup/DR: Online backups, AI roll-forward, PITR, replication to secondaries; evidence of DR testing and RTO/RPO accountability Why Riverside? At Riverside ...

Services operations with on-call rotation as required. Review and improve operational runbooks, SOPs, and knowledgebase articles. Participate in service reviews, RCA discussions, and problem‐management activities. Ensure environments comply with security, governance, and operational standards. Work closely with Service Delivery Managers to ensure SLA/SLO adherence … customer satisfaction. Strong knowledge and hands-on experience with Palo Alto firewalls (VM-PA). Proficiency in working with Firewall Management platforms such as Strata Cloud Manager/Panorama Familiarity with Global Protect. Experience/Understanding of Cloudflare In-depth understanding and practical experience with routing protocols, particularly BGP. ...

Services operations with on-call rotation as required. Review and improve operational runbooks, SOPs, and knowledgebase articles. Participate in service reviews, RCA discussions, and problem‐management activities. Ensure environments comply with security, governance, and operational standards. Work closely with Service Delivery Managers to ensure SLA/SLO adherence … customer satisfaction. Strong knowledge and hands-on experience with Palo Alto firewalls (VM-PA). Proficiency in working with Firewall Management platforms such as Strata Cloud Manager/Panorama Familiarity with Global Protect. Experience/Understanding of Cloudflare In-depth understanding and practical experience with routing protocols, particularly BGP. ...

projects including upgrades, migrations, security improvements, and hardware refresh programmes Support ISO 27001-aligned processes and collaborate with other teams as appropriate Participate in problem management and continuous improvement initiatives Ongoing training and development, including support for IT certifications Work as part of a collaborative IT team where … years’ experience in a Service Desk or IT support role within a Windows/Microsoft-based environment, including an understand Microsoft 365 administration, endpoint management systems and software packaging (RMM, MDMs) Strong diagnostic and troubleshooting ability, using a structured approach to problem resolution Clear and confident communicator, comfortable ...