51 to 75 of 141 Problem Management Jobs

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. \n ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: \n \n Infrastructure Operations and Production Support of container … technologies and orchestration platforms (Docker UCP, Kubernetes, OpenShift, etc.) \n OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. \n Contribute to automation and selfservice patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads \n Openshift Enterprise ...

consuming teams rather than becoming additional layers of complexity. Setting appropriate expectations for reliability, performance, scalability, security and service availability. Establishing effective lifecycle management for shared platforms and services. Identifying opportunities for standardisation, consolidation and reuse. Ensuring teams have clear guidance on when to use shared services and when … risks, trade-offs and technical constraints. Operational Excellence & Reliability Owning the operational performance of shared integration services. Establishing appropriate approaches to monitoring, observability, incident management, problem management and operational readiness. Ensuring critical integrations have clear ownership, appropriate resilience and effective recovery mechanisms. Leading the response to significant ...

Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices across … SLOs, error budgets, resilience, and reliability. Experience with observability and monitoring tools such as Dynatrace or similar. Experience supporting production platforms including incident and problem management. Exposure to AIOps practices and automation for proactive issue detection and resolution. Ability to work in client-facing environments and travel as required. ...

excellent opportunity to join our team as a SIAM Event Analyst. In this role, you will be responsible for monitoring, analysing, and coordinating the management of IT events across a multi-supplier service environment. You will play a key role in ensuring that events are identified, assessed, and escalated … maintain operational stability. Working within the SIAM function, you will collaborate closely with internal support teams and external service providers to drive effective event management practices, improve service performance, and support the continuous enhancement of operational processes. Your ability to analyse event trends, facilitate cross-supplier coordination, and provide ...

genuine impact on both customer experience and business performance. Responsibilities Lead, coach and develop service and support teams. Manage incidents, service requests and problem management activities against agreed service levels. Monitor service performance using KPIs, metrics and management information. Take ownership of major incidents and escalations through … Champion a customer-focused culture across the team. Requirements Proven experience in a Service Delivery Manager, Operations Manager or similar leadership role. Strong people management and coaching experience. Excellent incident and escalation management skills. Experience managing performance through KPIs, SLAs and operational reporting. Strong stakeholder management ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

Kibana GitLab Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational … secure environments. Knowledge of intelligence or law-enforcement platforms. Support and troubleshooting of analytical platforms such as SOLAR, MAT or equivalent capabilities. Stakeholder Management Excellent communication skills. Ability to engage effectively with senior business and technical stakeholders. Experience working within government, policing, national security or highly regulated environments. ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of the key business programmers. Coordinate the change management process, incident management and problem management process. Present reports and findings to key stakeholders and be the subject matter expert … GITHUB, Action, Azure DevOps – Skill Data factory, Databricks, SQL DB, Synapse, Stream Analytics, Glue, Airflow, Kinesis, Redshift, SonarQube, PyTest – SkillOptional skills: Experience in project management, running a scrum team. Experience working with BPC, Planning. Exposure to working with external technical ecosystem. MKDocs documentationProject Initiatives: To leverage trading information flow ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … across both Human and Agentic identity domains. This role owns the end-to-end identity lifecycle, from modernising enterprise directory services and privileged access management to pioneering the design of next-generation agentic AI identity management frameworks that will define how BCG secures autonomous agents and non-human ...

Role You'll play a key role in supporting and improving the firm's end-user computing environment, working across desktop engineering, endpoint management, virtual desktop technologies and workplace support services. Responsibilities will include: Providing hands-on EUC, Desktop and TechBar support Troubleshooting complex Windows, hardware and software issues … Supporting enterprise endpoint management technologies, including SCCM and modern management platforms Managing device builds, imaging, deployments and endpoint configuration Supporting Citrix and virtual desktop environments Investigating recurring incidents and identifying root causes Working with infrastructure and engineering teams to deliver permanent solutions Driving continuous service improvement initiatives Identifying ...

settings, access, licences and Dataverse capacity Practical experience of security and RBAC, compliance, audit, DLP, connector and maker governance controls Experience operating application lifecycle management and release controls across development, test, UAT and production environments using Azure DevOps Strong ITIL-aligned service management experience, including incident and problem management, service transition, continual improvement and performance reporting We're building capability in this space, so you'll need line management and stakeholder management experience, with confidence guiding delivery teams, suppliers and citizen developers and challenging design decisions And in return, you'll get the best ...

summary Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of NHS England. The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways, rapidly … across environments, teams and organisations in order to achieve this. Main duties of the job As a Service Analyst, you will join a Service Management team supporting the Genomics Service or Single Patient Records (SPR). Your service support duties include: Attend and actively contribute to stand-up meetings ...

maintaining the availability, security, and operational health of the enterprise network security estate, focusing on firewalls and SASE services. Key Responsibilities Operations & Service Management: Support security infrastructure and firewalls following ITIL practices (incident, request, problem, change management). Incident & Issue Ownership: Methodically triage, diagnose, remediate, and close … escalate with evidence when needed. Change Delivery: Translate requirements into support actions and execute controlled production changes with peer review, testing, and rollback plans. Problem Management: Perform root-cause analysis on recurring issues and implement preventative solutions. Vendor & Team Coordination: Manage technical escalations with vendors, MSPs, and internal ...

telephone, self-service, chat, and email channels, helping to ensure a seamless technology experience across the organisation. If you're passionate about technology, enjoy problem-solving, and take pride in delivering excellent customer service, we'd love to hear from you. Key Responsibilities Provide professional, customer-focused IT support … wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent ...

Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading £Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within a complex … central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident ...

Support Manager Number of Subordinates 5 Job Summary/Goals The Application Support Team Leader is responsible for the day-to-day leadership and management of the Application Support Team at a local level, including 1-2-1s, coaching and performance management, local-level conflict resolution, tracking … local monitoring of interfaces and Cron tasks to help ensure these run smoothly, escalating issues to the Applications Support Manager as needed. Release Management : Ensure changes and enhancements are understood with data structures in place to deliver software updates and new features. System Configuration and Administration : Ensure effective system ...

first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within … infrastructure environments Strong expertise in: Microsoft Windows Server Active Directory Microsoft Entra ID VMware and/or Hyper-V Experience supporting authentication, authorisation, access management, and identity services Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies Understanding of ITIL service management principles PowerShell administration and automation ...

role, offering the flexibility to work virtually from anywhere within the UK. Contract Type : Permanent The Opportunity Reporting directly to the Head of Customer Management Platforms and working under the day-to-day technical leadership and direction of the Principal Engineer, this role is responsible for enabling secure, reliable … scalable movement of data between customer management platforms, enterprise systems and analytical platforms. The role supports the technical delivery, operation and continuous improvement of integration capabilities across the Customer Management Platforms estate, ensuring consistent engineering standards, architectural alignment and operational excellence. What You Will Be Doing Integration Engineering ...

first-time fix rates and customer satisfaction Support Windows Server, Active Directory, Entra ID, and virtualisation platforms Perform root cause analysis and contribute to problem management activities Assist with technical escalations and mentor colleagues where required Follow change, incident, and security management processes Maintain accurate records within … infrastructure environments Strong expertise in: Microsoft Windows Server Active Directory Microsoft Entra ID VMware and/or Hyper-V Experience supporting authentication, authorisation, access management, and identity services Knowledge of DNS, DHCP, Group Policy, and core Microsoft technologies Understanding of ITIL service management principles PowerShell administration and automation ...

Oracle engineers, including recruitment, objective setting, one-to-ones and performance reviews. Own delivery planning with product owners: backlog prioritisation, estimation, sprint planning, release management, and progress reporting. Set and uphold engineering standards for SQL, PL/SQL and APEX development, including code review, source control, CI/… automated testing. Provide technical direction on Oracle APEX application architecture, security, performance and environment management (development, test and production). Oversee the design, operation and monitoring of data pipelines, ensuring they are reliable, performant and meet agreed service levels. Define and embed a data quality framework covering validation rules ...

through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues and contribute to problem management and service improvements. Work collaboratively with infrastructure, security and other technical teams to resolve complex issues. Support Digital Employee Experience initiatives, helping … connectivity and troubleshooting. Strong communication and customer service skills, with the ability to support users at all levels. A proactive approach to problem-solving, with the ability to take ownership of issues through to resolution. Desirable Experience Microsoft Intune/Endpoint Manager. Microsoft Entra ID (Azure Active Directory). ...

steps. Maintain real-time situational awareness across all critical services, particularly during overnight batch, replenishment, and early-morning trading readiness windows. Incident & Major Incident Management Act as the on-shift Major Incident Manager, working alongside our partner to drive rapid restoration of service. Make judgement calls on escalation — waking … leaders, engaging suppliers, invoking service continuity plans. Own customer, colleague and business impact assessment during incidents, ensuring the right level of response. Monitoring & Event Management Ensure monitoring tools and dashboards are actively used and events acted upon promptly. Identify noise, false positives and monitoring gaps and feed them into ...

will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development. This role requires an active DV clearance. What … initial analysis, and either resolve or escalate where needed. Monitor live services and help ensure systems are running effectively within agreed service targets. Support problem management and change activity by following defined procedures and maintaining accurate support records. Assist with testing, system checks, and release support activities ...

supporting the delivery and continuous improvement of network services, working closely with colleagues across Network Security, Network Operations, Network Projects and the wider Information Management function. If you have a background in IT service management and are looking for a role where you can contribute to service improvement … Responsibilities: Provide centralised coordination and support across the Network Service Function. Support the implementation and continuous improvement of ITIL processes, including Incident, Change and Problem Management. Work collaboratively with Network Security, Network Operations, Network Projects and wider business stakeholders. Produce and interpret service reports using ITSM tools, identifying trends ...

through to resolution, ensuring appropriate communication and documentation throughout. Investigating recurring and complex issues and performing Root Cause Analysis (RCA) as part of the Problem Management process. Planning, raising and implementing network changes through the organisation's formal Change Management process. Planning and delivering regular patching, firmware … environments. Strong hands-on experience with Zscaler ZIA and ZPA. Strong hands-on experience with Check Point Firewalls. Experience working within Incident, Problem and Change Management processes. Practical experience of network and security patching, firmware updates and upgrades. Strong understanding of networking fundamentals Excellent troubleshooting and analytical skills ...