51 to 75 of 87 Problem Management Jobs

Senior AWS DevOps Engineer

Hiring Organisation
Data Careers
Location
South East London, London, United Kingdom
Employment Type
Permanent, Work From Home
provisioning, application deployment and operational processes Support containerised workloads using Kubernetes and related technologies Improve platform monitoring, observability, alerting and operational dashboards Support incident management, root cause analysis and problem management Work with security teams to address vulnerabilities, compliance requirements and secure-by-design principles Contribute ...

2nd Line Engineer

Hiring Organisation
Planet Recruitment
Location
Abingdon, Oxfordshire, United Kingdom
Employment Type
Permanent
Salary
£35000 - £40000/annum
desktop technical support, diagnosing customer issues and providing a high level of first time fix Supporting the implementation of cloud solutions Incident and problem management - taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers To ensure service level … agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical experience ...

DevOps Engineer (Windows Server Migration)

Hiring Organisation
Adecco
Location
London, South East, England, United Kingdom
Employment Type
Contractor
Contract Rate
£450 - £550 per day
successful migration outcomes. Azure & DevOps Operations Supporting Azure cloud platforms and associated services. Assisting with Azure DevOps CI/CD, deployment, release, and environment management activities. Supporting cloud-hosted applications and platform services. Contributing to platform improvements, operational support, and technical troubleshooting activities. Platform Support & Governance Supporting production … production environments. Assisting with incident resolution, problem management, and service improvements. Supporting Power Platform solutions, including Power Apps and Power Pages. Your experience includes... Proven experience supporting Windows Server environments ( or later). Experience delivering application and service migrations between Windows Server platforms, including dependency analysis, testing, validation ...

Unified Connectivity Engineer (L3)

Hiring Organisation
Claranet Limited
Location
London, South East, England, United Kingdom
Employment Type
Full-Time
Salary
Salary negotiable
Role The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play … platforms including Teams, Exchange Online integration, and collaboration tools Collaborate with Network, EUC, vendors, and service teams to resolve dependencies Support major incident management and escalations across UCC services Drive continuous service improvement and reduce recurring issues Maintain accurate documentation to support compliance and audit requirements Mentor L1/ ...

ICT Systems Manager

Hiring Organisation
Leicestershire Fire and Rescue
Location
Leicester, Leicestershire, East Midlands, United Kingdom
Employment Type
Permanent
Salary
£40,000
exciting opportunity to join a forward-looking ICT Team delivering quality system solutions to a Blue Light Service. Working alongside our experienced System Management Team you will help ensure that Leicestershire Fire and Rescue Service (LFRS) have the right systems in place to deliver quality services that enable … Service The successful candidate will have relevant knowledge of System portfolio Management. This would cover areas such as System Administration, procurement and contract management, user training, Change Management process and projects. Technical knowledge of system configuration, incident and problem management would also be relevant. You will ...

Service Desk Engineer - 2nd line

Hiring Organisation
Tate
Location
Milton Keynes, Buckinghamshire, United Kingdom
Employment Type
Permanent
Salary
£38000 - £43000/annum shift allowance, annual bonus
customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however … still very much a client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents ...

System Engineer

Hiring Organisation
Carrington West
Location
Cheltenham, Gloucestershire, United Kingdom
Employment Type
Contract
Contract Rate
£100.00/hour
through transition into live service and operational environments Diagnose and resolve complex system performance and reliability issues Provide technical input into change, incident, and problem management processe Stakeholder & Delivery Collaboration Translate operational and business requirements into robust technical solutions Collaborate with architects, engineers, developers, delivery managers, and defence … Strong understanding of full system lifecycle delivery (requirements through to live operation) Experience integrating systems in complex, multi-technology environments Strong troubleshooting, analytical, and problem-solving capability Excellent written and verbal communication skills Desirable Skills & Experience Experience with cloud, hybrid, or distributed system architectures Exposure to secure, regulated, defence ...

IT Vendor Manager Role

Hiring Organisation
Robert Half Limited
Location
City of London, London, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£85,000
heart of technology operations, owning service performance across internal teams, strategic suppliers and business-critical platforms. This isn't a traditional infrastructure management role. It's an opportunity to become the single point of accountability for technology service outcomes, influencing senior stakeholders, driving supplier performance and ensuring technology delivers … root cause analysis and long-term remediation plans. Delivering executive-level reporting, dashboards and service health insights. Driving cost transparency, forecasting and demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management ...

Apprentice CSOT Support Analyst

Hiring Organisation
UNIVERSITY OF BIRMINGHAM
Location
Edgbaston, Birmingham, West Midlands, England, United Kingdom
Employment Type
Intermediate Apprenticeship
Salary
£22,037 a year
core systems related issues via all the Service Desk’s contact methods Ensuring all contact with users is recorded accurately in the IT Service Management tool Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues Utilising skills, experience, and documented knowledge … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues Participating in ITIL-based Incident and Problem Management in line with documented processes Occasionally carrying out remote desktop support to resolve minor issues Ensuring that technical solutions are documented within ...

2nd Line Service Desk Engineer Stoke-On-Trent

Hiring Organisation
Dee Set
Location
Stoke-on-Trent, Staffordshire, England, United Kingdom
Employment Type
Full-Time
Salary
£26,797 per annum
positive user experience across business systems, infrastructure, and operational technology. Scope of Support Supports services across the IT landscape, including: Service Desk: Incident, Request & Problem Management Business Systems: Reapp Perform, COPS, Business Central, iTrent, Rydoo Infrastructure & EUC: Devices, Azure, Active Directory, networking Security & Access: Identity, endpoint protection, access … user devices & peripherals Core Behaviours: Strong customer focus and communication skills Ownership mindset – accountable end-to-end Effective under pressure with good time management Collaborative and supportive team player Proactive with a continuous improvement mindset Ability to train, influence, and build relationships Curious and adaptable to new technologies ...

Azure Cloud Engineer

Hiring Organisation
Data Careers
Location
Southampton, Hampshire, South East, United Kingdom
Employment Type
Contract, Work From Home
Contract Rate
£45,000
produce clear technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience: PKI/certificate services Azure Virtual Desktop Exchange on-prem to Exchange Online/hybrid Exchange Azure … cost management Public sector, policing or secure environment experience Active Directory, Windows Server and broader Microsoft infrastructure experience ...

Azure Cloud Engineer

Hiring Organisation
Data Careers
Location
Kidlington, Oxfordshire, South East, United Kingdom
Employment Type
Contract, Work From Home
Contract Rate
£45,000
produce clear technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience: PKI/certificate services Azure Virtual Desktop Exchange on-prem to Exchange Online/hybrid Exchange Azure … cost management Public sector, policing or secure environment experience Active Directory, Windows Server and broader Microsoft infrastructure experience ...

Workday Finance Consultant

Hiring Organisation
17918
Location
United Kingdom
Role The Workday Finance Consultant plays a key role in the implementation, optimization, and ongoing support of Workday Financial Management within a complex government shared-services environment. Working as part of a multidisciplinary delivery team, you will provide subject-matter expertise across Workday Financials, supporting business change, process improvement … defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives. Maintain accurate documentation, including knowledge articles, known error records, and troubleshooting guides, to support faster resolution ...

Workday Finance Consultant

Hiring Organisation
Radiant Systems Europe Limited
Location
Swindon, Wiltshire, South West, United Kingdom
Employment Type
Permanent
Salary
£50,000
Role The Workday Finance Consultant plays a key role in the implementation, optimization, and ongoing support of Workday Financial Management within a complex government shared-services environment. Working as part of a multidisciplinary delivery team, you will provide subject-matter expertise across Workday Financials, supporting business change, process improvement … defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives. Maintain accurate documentation, including knowledge articles, known error records, and troubleshooting guides, to support faster resolution ...

Network Engineer

Hiring Organisation
Leidos Innovations UK Limited
Location
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Employment Type
Permanent
Salary
£55,000
mission. Are you ready for your next challenge? You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, support Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers … security boundaries and rulesets. Have a good understanding of WAN connectivity and routing protocols also with experience and understanding of the implementation, configuration and management of virtual and physical networking solutions. Have hands on experience in troubleshooting Layer 2/3 switching and routing. Have hands on experience ...

IT Service Improvement Manager

Hiring Organisation
Hays Specialist Recruitment
Location
Swansea, West Glamorgan, United Kingdom
Employment Type
Permanent
Salary
GBP 50,000 Annual
Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management and service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. ...

IT Service Manager

Hiring Organisation
Trusted Technology Partnership
Location
Ringwood, Hampshire, South East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£30,000
Service Manager The Role This is an opportunity for you to join us as a Service Manager, becoming part of an established service management team responsible for the day-to-day operation of our business-as-usual support services. This role includes line management responsibilities, supporting and developing … ensuring data is clear and serve as an escalation point for internal and external stakeholders. You will be analysing service metrics contributing to the problem management process, identifying trends, anomalies, and opportunities for service improvement. Additionally, managing high severity and major incident tickets, ensuring continued alignment with existing ...

Operational Infrastructure Manager

Hiring Organisation
Bruin Financial & Professional Services
Location
London, South East, England, United Kingdom
Employment Type
Full-Time
Salary
£85,000 - £90,000 per annum
systems, legacy dependencies, and unmonitored assets. Lead disaster recovery readiness, including runbooks, testing, failover/failback, and alignment with business continuity requirements. Incident, Escalation & Problem Management Act as the senior escalation point for infrastructure-related issues. Identify true root cause and implement robust, repeatable fixes. Produce or update … stakeholder manager; able to influence at all levels. Solid planning and delivery skills across both BAU and project work. Familiarity with ITIL processes (Incident, Problem, Change) Technical Strengths (desired) Azure IaaS/PaaS, AVD, SQL, Storage, Backup, Active Directory/Entra ID, Conditional Access, RBAC, firewalls (Fortinet), networking (Meraki ...

Functional Analyst

Hiring Organisation
Robert Half
Location
Antwerpen, Belgium
Employment Type
Permanent
Salary
EUR Annual
years of relevant experience, or a Bachelor's degree with 3 to 7 years of relevant experience; you have strong analytical and problem-solving skills, with the ability to work independently and manage priorities effectively; you communicate clearly and are able to align and influence both business … Functional Analyst (m/f/x) at dynamic company? Apply today. Writing, Communication, Business Needs, Agile Delivery, Leadership, Quality Reviews, Solution Design, Problem Management, IT Solutions, Prioritize Workload, Exposure, Logic, Product Quality, Testing, Stakeholders, Acting, Translation, Quality assurance, Community Outreach, Analysis JBRP1 ...

Voice Engineer

Hiring Organisation
Pontoon
Location
Manchester, United Kingdom
Employment Type
Contract
global voice infrastructure. Supporting Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers. Participating in change and problem management reviews to enhance service reliability. Collaborating with other support teams to swiftly manage, triage, and resolve issues. Must-Have Qualifications: We're looking … Teams Admin Center, Microsoft Entra, Message Center, and Service Desk. Experience in engaging Microsoft support tickets and escalation processes. Knowledge of incident and change management processes in a core voice production environment. Nice-to-Have Skills: If you have any of the following skills, we would love to hear ...

Desktop Support Engineer

Hiring Organisation
Vallum Associates Limited
Location
Warwick, Warwickshire, West Midlands, United Kingdom
Employment Type
Contract
Contract Rate
£250 per day
Raising of IT tickets if unable to resolve by existing EUS team. Feedback queries and issues through hyper care queue for resolution and management Provide support to wider programme team to update knowledge articles with common queries experienced and resolution Manage, respond to and resolve all End User … related incidents and problems Installation, configuration and management of End User Devices and Applications Responding to and containing IT Security threats and major incidents related to End User Devices and Applications Liaising with 3rd party Vendors like HP or Dell to resolve the issues Reduction in repeat incidents through ...

Application Support Analyst - Nottingham

Hiring Organisation
Circle Recruitment
Location
Nottingham, Nottinghamshire, England, United Kingdom
Employment Type
Full-Time
Salary
£30,000 - £40,000 per annum
team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application … given on applications you have not had exposure to.) Part of your role will also be to investigate and resolve legal application incident and problem tickets, maintaining relationships with a range of stakeholders who may be challenging when reporting incidents. They are open on salary, so it will ...

IT Network & Security Engineer

Hiring Organisation
Henderson Scott
Location
West London, London, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£60,000
enhancements and transformation initiatives. Working closely with third-party suppliers and internal stakeholders. Maintaining network documentation, diagrams and operational procedures. Supporting change, incident and problem management processes. What We're Looking For Proven experience working within a large-scale enterprise networking environment. Strong networking knowledge across routing, switching … Good understanding of cyber security principles, secure access and network segmentation. Experience balancing both BAU operational responsibilities and project-based work. Strong troubleshooting and problem-solving skills. Ability to work effectively within a collaborative, close-knit technical team. Excellent communication and stakeholder engagement skills. Full UK Driving Licence ...

Network Cisco Specialist - 3rd Line

Hiring Organisation
83zero Limited
Location
City of London, London, United Kingdom
Employment Type
Permanent
Salary
£90,000
complex faults and changes through to resolution. Escalation point for 2nd Line engineers. Support customer and vendor engagements. Perform root cause analysis and problem management. Deliver network and security projects. Manage firmware upgrades, documentation, and DR testing. Mentor colleagues and contribute to technical development. Participate ...

VMware Consultant

Hiring Organisation
Church International Ltd
Location
Birmingham, United Kingdom
Employment Type
Contract
Contract Rate
GBP Annual
infrastructure services to ensure high availability and performance. Work collaboratively with a larger engineering team on complex infrastructure projects and enhancements. Support incident resolution, problem management, and platform optimisation activities. Contribute to the ongoing development and improvement of cloud and virtualisation services. Required Skills & Experience VMware Cloud Foundation ...