76 to 100 of 126 Problem Management Jobs

global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders … Engineer role focused on secure web access and SASE engineering. The role is responsible for the end-to-end design, build, deployment, and lifecycle management of technologies that enable secure web access for both users and machine-based traffic. This includes SASE platforms, secure enterprise browser solutions, and controls ...

Description Incident and Problem Manager Location: Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with the organisation's objectives and fostering a high-perform... ZIPC1_UKTJ ...

Inside IR35 Role Overview We are seeking an experienced IAM Support Engineer (L2-L3) to provide advanced operational support for enterprise Identity and Access Management services across cloud, hybrid, and on-premise environments. The role focuses on incident resolution, complex request fulfilment, monitoring, reporting, and service improvement to ensure … RBAC, PAM, and PKI. * Troubleshoot identity synchronisation, authentication failures, MFA issues, and certificate-based access problems. * Perform root cause analysis and contribute to problem management and continual service improvement. * Monitor IAM services, integrations, and connectors to maintain availability and performance. * Respond to alerts from security monitoring tools ...

across engineering, platform, and operations teams to ensure reliable deployment of containerised services and applications. Ensure all releases comply with ITIL release and deployment management governance, including change approval and release documentation. Oversee deployment activities to cloud platforms and container orchestration environments (e.g. Kubernetes/OpenShift). Maintain version … control and release traceability for software, infrastructure configurations, and training system components. Work with configuration and change management teams to ensure releases align with approved changes and configuration baselines. Support automated build, test, and deployment pipelines to ensure repeatable and reliable releases. Coordinate release readiness activities including integration testing ...

endpoint security, and network access controls Handle cyber security incidents and support incident response and recovery activities Perform root cause analysis and work with problem management teams Plan, test, and implement changes following strict change control processes Support OT security projects and ensure compliance with regulatory standards (NISD …/27002, IEC 62443 SCADA systems (electricity or utilities environment preferred) Purdue Model understanding Secure VPN technologies (IPSec) Scripting: PowerShell/Python PKI & certificate management Knowledge of communication technologies (Fibre, Satellite, Mobile, etc.) Qualifications & Certifications Relevant degree or equivalent experience Certifications (preferred): NSE, CCNA, CCNP, CCIE or similar Must ...

contribute to BAU support tasks and also to support strategic initiatives. Attend monthly service reviews with customers and represent the team professionally. Participate in problem management Root Cause Analysis (RCA) investigations and represent changes at Change Approval Board (CAB) meetings as necessary. Perform on-call support as part … development for both self and team. Desirable skills and behaviours: ITIL Foundation certification (Version 3+). Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence. Previous experience of Mainframe Transformation or Migration projects would be advantageous. Knowledge of UK Rail or other Transport sector ...

clients and deploying IT solutions Collaborate with 3rd Line Engineers on more complex technical challenges Communicate clearly with customers and internal stakeholders Contribute to problem management and continual service improvement initiatives You’ll work closely with service desk teams, senior engineers, and client stakeholders to deliver high-quality ...

services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis and implementation of preventative actions Hands-on experience managing, deploying and supporting Microsoft Windows operating systems, Microsoft ...

Utilise your expertise within the Microsoft 365 Admin Centres to configure and maintain a secure digital workplace, with some focus on identity and access management through Microsoft Entra. • Take proactive ownership of our business-critical applications within Power Apps. This includes providing ongoing maintenance, applying best practices to optimise … performance, and iteratively building new features to meet evolving business needs. You will support Incident and Problem Management by investigating root causes and implementing preventative measures. • Partner with technology architects, cross-functional teams, and external suppliers to translate business pain points into technical requirements. You will liaise with ...

Produce and maintain technical documentation on the assigned systems Produce required department reporting associated with projects and problems assigned Documentation includes current status and problem documentation summary within the problem management system With minimal guidance, define boundaries, set priorities, plan and manage multiple projects With guidance, develop ...

Nutanix AHV Nutanix Prism Strong Linux or Windows Server experience Large-scale virtual machine environments Infrastructure troubleshooting Production support environments Incident/Change/Problem Management On-call support experience What You'll Work With Nutanix clusters AHV virtualisation Prism management tools Linux and Windows server estates ...

with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements. Establish comprehensive availability and capacity management solution using lessons learned Develop solutions to technical issues. Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering … problems. Experience working as a system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. Extensive knowledge of Citrix technologies includes XenDesktop, XenApp, NetScaler, and StoreFront. Experience with Solar Winds, Cisco Hyperflex Hyperconverged System, ESXi, Cisco Hyperflex Connect ...

Cyber Security (Contract) Preston based | Largely remote (site visits as required) £71.45 per hour (Umbrella | Inside IR35) 6-month contract (initially) Cyber Security Project Management experience essential We're looking for a hands-on Project Manager with strong Cyber Security experience to join one of the UK's leading … risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews) Acting as a Business Analyst ...

Nutanix AHV Nutanix Prism Strong Linux or Windows Server experience Large-scale virtual machine environments Infrastructure troubleshooting Production environment support Incident/Change/Problem Management On-call support experience What You'll Work With Nutanix clusters AHV virtualisation Prism management tools Linux and Windows server estates ...

experience) Nutanix AHV Nutanix Prism Large-scale virtual machine estates Linux (RHEL or equivalent) Troubleshooting across compute, storage and virtualisation Incident/change/problem management processes Production support in a 24x7 or on-call environment What You'll Work With Nutanix Prism Central/Prism Element … Youll be supporting critical hosted environments where uptime, resilience and performance are visible and valued. Theres also plenty to improve, from standardisation and lifecycle management through to automation and reducing operational risk. If you like meaningful infrastructure work rather than just ticket queues, this is a strong option. Employee ...

experience) Nutanix AHV Nutanix Prism Large-scale virtual machine estates Linux (RHEL or equivalent) Troubleshooting across compute, storage and virtualisation Incident/change/problem management processes Production support in a 24x7 or on-call environment What You'll Work With Nutanix Prism Central/Prism Element … Youll be supporting critical hosted environments where uptime, resilience and performance are visible and valued. Theres also plenty to improve, from standardisation and lifecycle management through to automation and reducing operational risk. If you like meaningful infrastructure work rather than just ticket queues, this is a strong option. Employee ...

requesting tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. Position is responsible for end user support. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues. Required ...

Server OS and Cisco networks. Specialisms in individual areas are good, but it is a breadth of knowledge that is deemed valuable. Troubleshooting and problem management are essential skills, as is an ability to communicate at an appropriate level with other stakeholders such as the project and security ...

delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes line management responsibilities, supporting and developing a team of Support Desk Engineers. DUTIES & RESPONSIBILITIES: Overseeing incidents, requests, and problem management processes. Analysing service data … identify trends and improvement opportunities. Providing line management support to the Service Desk team. Managing major incidents and customer escalations. Taking ownership of Priority 1 and 2 tickets through to resolution. REQUIRED SKILLS: Previous experience in an MSP is highly desirable Good understanding of ITIL v3/v4 best ...

Design and deliver scalable, secure network infrastructure using Cisco technologies (routing, switching, wireless) Implement and manage next-generation firewalls (Palo Alto & Fortinet), including policy management, VPNs, and threat prevention Support and integrate Dell networking and infrastructure solutions Monitor network performance and security, proactively identifying and resolving issues Troubleshoot complex … high availability Manage and optimise site-to-site and remote access VPNs Maintain network documentation, standards, and procedures Support patching, upgrades, and lifecycle management of network devices Participate in change, incident, and problem management processes Support disaster recovery and business continuity planning About You Proven experience ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

/Azure) Strong focus on network security and infrastructure resilience CCNP certification required Experience with Mimecast highly desirable Knowledge of ITIL processes (incident, change, problem management) beneficial Comfortable travelling between sites when required Experience: Typically 5+ years in network/infrastructure engineering roles Experience operating ...