76 to 100 of 431 Problem Management Jobs

service desk function responsibility for our client including all engineer resource development as well as the responsibility of customer major incidents, problem management, service requests and change requests & Capacity/Release management, Risk Management, Continual Service Improvement. The primary function of the role is to work … secure and meets security guidelines. Develop and maintain run books. Ensure configuration documents are up to date. Ensure service processes for change, configuration and problem management are always adhered to. Raise Change Requests and attend Change Advisory Board where needed. Visit datacentre and branch offices to perform site ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity* Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure* Educate … with industry and company standards* Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact in the following ways: Provide … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on-call support ...

Service Management Analyst Up to £36,000 | Poole, Dorset | Hybrid, 4 days per week in the office What if your job wasn't just to resolve the next issue... but to help stop it happening again? If you enjoy looking beyond individual tickets, spotting patterns, understanding why problems keep … next step. You'll join a technology business providing complex software solutions to customers across the UK, working at the heart of its Service Management function. This isn't traditional 1st or 2nd line IT support. It's about understanding how services are performing, identifying where they can improve ...

operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem leads, client stakeholders, and cross‐functional teams to ensure our services are stable, secure, efficient, and continually improving. You will be accountable for the frameworks, governance, tooling … ability to deliver exceptional, measurable live service outcomes. Key responsibilities You will lead the development and maturity of Made Tech’s operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support ...

products, content and services millions of people love. And we do it all right here at Sky. Team overview The Sky Group Incident Management team sits at the heart of service reliability, leading the coordination and resolution of major technology incidents across Sky Group. The team provides … trends, identify opportunities to reduce service impact, work with stakeholders to improve detection and restore times, support service readiness activities, and partner closely with Problem Management to prevent repeat issues. The team operates across a diverse technology estate spanning customer-facing products, television services, sales and service platforms ...

even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands‐on problem‐solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support‐handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

Application Engineer - Wealth Management Location: London (Hybrid Working - 50% Office Based) Type: Permanent, Full-Time Join a Team Supporting Critical Investment Technology We are seeking an experienced and technically strong Application Engineer to join a specialist technology team responsible for supporting and enhancing a portfolio of business-critical investment … maintaining service stability, driving operational excellence, supporting technology change, and ensuring highly resilient and reliable platforms. The role combines technical troubleshooting, stakeholder engagement, supplier management, and continuous service improvement. The Opportunity You'll join a collaborative team responsible for the operational support, maintenance, enhancement, and continuous improvement of critical ...

opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.## ## The RoleThe Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem and change management processes. The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. ...

even if you don't tick every box below. ITIL, practised — you have worked within ITIL/ITSM frameworks day to day — running incident, problem and change processes in a live service environment, not just holding the certificate. A hands-on problem-solver — you can personally dig into … Engineering to drive escalated issues to resolution within agreed timescales, and contribute the support timeline to root cause analysis for major incidents. Service management (ITIL) Own incident management end to end for support-handled issues — logging, prioritisation, resolution and customer communication — coordinating major incidents with Service Delivery ...

Excellence & Risk Owning the operational performance of ERP Services and ensuring critical services are appropriately monitored and supported. Establishing effective approaches to observability, incident management, problem management, change management and operational readiness. Ensuring recurring incidents and operational problems are investigated to their underlying causes and addressed ...

Hybrid/IT Operations Management/SLA Management/Vendor Management - A global Japanese fashion brand is currently recruiting an IT Service Delivery/IT Operations Manager to establish and manage its day-to-day IT service across Europe. You will own the service desk experience … retail users as the European business separates from the regional organisation. The ideal candidate should have strong IT service delivery and service desk, SLA management experience, hands-on ServiceNow and Microsoft 365 knowledge, and experience managing vendors and IT services across multi-site retail environments. (Ref: YC47664 - Please include ...

Service Desk to provide support that cannot be performed remotely. In addition, team members will be required to contribute to other IT service management processes, functions and projects to ensure that service operation is efficient and professional. The vision of the Service Desk and the Desktop Support Team … administration Software installation, in accordance with Trust process and policy Manage own work load with direction from Desktop Support Manager and Desktop Supervisor Incident Management Service Request Fulfilment Configuration Management About us Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team ...

Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … service recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. ...

training to allow you to complete your apprenticeship within your working hours, youll be supported by your line manager, skills coach and the service management community, as well as fellow apprentices on the programme, so you will have plenty of sources of encouragement to help you succeed. Theres … role, some travel to the other digital hubs may be required. Job description A service manager will undertake a range of key service management duties including reporting, incident management, change and problem management, and management of services to agreed targets and work closely with Operations ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

performance of our MSP and technology suppliers, managing service levels, contract compliance, escalations and continuous improvement. Embed effective ITSM - Integrate MSP-led IT service management processes and tools into the way Splendid operates, ensuring clear, consistent and effective ways of working. Lead major incident and problem resolution - Coordinate … meaningful impact on our people and operations. Lead our IT Engineers - Lead, develop and support the Group IT Engineers, focusing the team on problem management, supplier coordination and targeted hands-on technical support where it adds the most value. What Makes You Splendid You’ll bring a strong ...

versus local design decisions, ensuring justified country-specific requirements are accommodated without creating uncontrolled divergence or unnecessary technical debt. ERP Platform Engineering & ISV Layer Management Own the technical integrity of layered ERP solutions where Microsoft platform components, localisations, multiple ISV products and bespoke changes have interdependent release and upgrade … APIs, data entities, web services, business events, file/EDI interfaces and other legacy interfaces where required. Use Azure integration services such as API Management, Logic Apps, Functions and messaging patterns to decouple systems, control interfaces and improve resilience and observability. Co-design integration contracts with Data Engineering, covering ...

across five regions, ensuring stable, secure and high‐performing Network, Cloud/Server and Database Administration (DBA) services. The role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third‐party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk … consistency through standardised runbooks, change patterns, monitoring and escalation paths. Maintain end‐to‐end service visibility so issues are proactively identified and resolved. Service Management & Incident Leadership Lead operational management of major incidents, problem management, change and release governance. Provide command‐and‐control during P1/ ...

succession plans and strengthen team capability to reduce reliance on key individuals. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Service Management Ensure incidents, service requests, and operational activities are managed within agreed service level agreements (SLAs). Chair operational review meetings and monitor … service performance. Act as the operational lead for major incidents, coordinating technical teams and customer communications. Drive problem management activities, including root cause analysis and implementation of corrective actions. Maintain effective change, asset, configuration, and knowledge management processes. Identify recurring service issues and implement long-term solutions ...

Oversee the creation of the service catalogue defining the services that encompass the programme and how the client organisation can engage for uptake Stakeholder Management: Collaborate closely with the client, service teams and third-party suppliers in the creation of the ITIL products for the in-life service. Maintain … continuous service improvement strategy for the contract. Governance and Service Reporting: Experience in establishing service governance to encompass Service structure Organisation Design Business Relationship Management Business Service Planning Service Level Management Risk Management and Issue/Problem Resolution : Experience in risk management. Experience in incident analysis ...

support Rota. Experience Must have strong system administration experience of Linux Red Hat Server in a Production enterprise environment. Experience of automation using Configuration Management tools like Ansible, Chef, Puppet, Salt Stack. Experience of supporting production VMware environments. Experience of Symantec Veritas Clustering Production Support. Experience to performing diagnostic … collaborate highly effectively with Engineering and other operational support teams to support the end to end service. Knowledge of ITIL framework (understanding of Incident, Problem, Change) Strong documentation and technical writing skills. Experience of enterprise monitoring systems Strong experience in working with ticket systems such as Service ...

clients in designing, assessing and evolving cloud operating models that are automation‐first and AI‐ready. You will work hands‐on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows and intelligent … through standardisation, automation, improved data flows and readiness for AI‐enabled operations, and translate findings into the design of future‐state operating models, service management processes and organisational structures that are standardisation‐led, automation‐first and AI‐ready. Future State Design & Operating Model Definition: Design target cloud operating models ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

clients in designing, assessing and evolving cloud operating models that are automation-first and AI-ready. You will work hands‐on across technology, service management and organisational change to help clients realise tangible business outcomes from cloud adoption, with a particular focus on how GenAI, agentic workflows and intelligent … through standardisation, automation, improved data flows and readiness for AI-enabled operations, and translate findings into the design of future‐state operating models, service management processes and organisational structures that are standardisation‐led, automation‐first and AI‐ready. Future State Design & Operating Model Definition: Design target cloud operating models ...