76 to 100 of 141 Problem Management Jobs

range of blue-chip clients. The role The successful candidate will be assisting the IT Manager in all aspects of IT support including the management of our Managed Services Partner. We are looking for candidates that have appropriate IT certifications and have hands on experience and is an ambitious … support tickets raised and ensure they are given the appropriate priority and in some cases acted on instead of the MSP. Assistance with problem management and ongoing incidents, ensuring effective diagnosis and trend analysis in identifying underlying root causes and facilitating their documentation and resolution. Assist with providing ...

systems, taking full ownership through to resolution. Diagnosing and resolving advanced technical issues across Windows Server, Microsoft 365, Entra ID, networking, security, and endpoint management environments. Leading problem management for major and recurring incidents, conducting root cause analysis, and deploying permanent fixes via formal change control. Managing ...

Problem Lead Compass Group UK & Ireland Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring ...

predictable service outcomes. What you will be doing Deliver standards for availability, latency, performance, capacity, and scalability. Take part in root-cause analysis and problem management for major incidents. Champion blameless post-mortem culture and ensure actions are tracked and closed. Drive infrastructure-as-code and automation across … Azure (IaaS, PaaS, networking, identity, storage) and on-prem data centre operations. Hands-on skills with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), CI/CD pipelines (Azure DevOps, GitHub Actions). Experience with monitoring/observability tools, alert design, and dashboarding. Commercial awareness ...

months with possible extension. Rate : £600 - £650 inside IR35 Overview We are seeking an experienced Application Support Analyst to join a growing Application Management team supporting critical business and trading applications within a banking environment. The successful candidate will provide production support for front-to-back office applications, working … development teams, and infrastructure teams to ensure the stability, performance, and availability of business-critical systems. This role requires strong SQL expertise, excellent stakeholder management skills, and previous experience supporting business users within Capital Markets, Equities, or Investment Banking environments. Key Responsibilities Provide day-to-day production support ...

/Technology function on an initial 6-month contract. This is an excellent opportunity for someone with a background in IT Operations or Environment Management to take ownership of coordinating and improving development, test and non-production environments within a complex Energy & Utilities environment. You will play … uptime, resolving issues where required. Forecast environment demand and coordinate onboarding requirements for new projects. Develop processes, KPIs and documentation to improve environment management and service delivery. Identify opportunities for automation, efficiency and continuous improvement. Work closely with QA, development and project teams to ensure environments meet delivery requirements. ...

operational escalation point for complex technical issues, you will support the team in resolving difficult problems and work with our Incident Lead, Problem Lead, and second- and third-line teams to achieve timely resolutions. You will contribute to effective knowledge management by keeping service documentation and knowledge articles … People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strongunderstanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach ...

operational escalation point for complex technical issues, you will support the team in resolving difficult problems and work with our Incident Lead, Problem Lead, and second- and third-line teams to achieve timely resolutions. You will contribute to effective knowledge management by keeping service documentation and knowledge articles … People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strong understanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach ...

operational escalation point for complex technical issues, you will support the team in resolving difficult problems and work with our Incident Lead, Problem Lead, and second- and third-line teams to achieve timely resolutions. You will contribute to effective knowledge management by keeping service documentation and knowledge articles … People, we are committed Essential criteria Leadership or supervisory experience in technical support or an IT service desk environment. Strong understanding of IT service management, including incident, request and problem management. Experience managing support demand while meeting agreed service levels and performance targets. Demonstrated ability to lead, coach ...

/P2 major incident investigations, technical recovery and stakeholder communications. - Monitor SLA/KPI performance, incident queues and service quality. - Drive root-cause analysis, problem management and permanent incident resolution. - Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans. - Oversee secure infrastructure builds, patching, maintenance and configuration … team leadership within managed services or IT outsourcing. - Strong experience managing 2nd and 3rd Line infrastructure support teams. - Demonstrable P1/P2 major incident management and technical escalation experience. - Advanced troubleshooting across Wintel, virtualisation, storage, networking and database dependencies. - Strong knowledge of ITIL Incident, Problem, Change, Configuration ...

supporting both corporate and personal iOS, Windows, and macOS devices. This role will drive the development of secure access solutions, work closely with Product Management on backlog refinement and prioritisation, and ensure an optimal balance between security, scalability, and user experience. 2. Key Responsibilities Design, develop, and enhance … platform enhancements and work with vendors to improve product capabilities. Provide technical leadership for ZTNA engineering initiatives and roadmap delivery. Manage complex technical issues, problem management activities, and L3 support escalations. Build and maintain technical documentation, including solution designs, release notes, testing documentation, and operational procedures. Collaborate with ...

Entra ID Support identity and access in Entra ID MFA, self-service password reset and Conditional Access issues working with Information Security Endpoint management (Intune, Autopilot, Apple): Manage the Windows and Apple device lifecycle through Microsoft Intune Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management: Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

Entra ID • Support identity and access in Entra ID – MFA, self-service password reset and Conditional Access issues – working with Information Security Endpoint management (Intune, Autopilot, Apple) • Manage the Windows and Apple device lifecycle through Microsoft Intune – Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected • Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management • Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints • Shift work left: write ...

Entra ID Support identity and access in Entra ID MFA, self-service password reset and Conditional Access issues working with Information Security Endpoint management (Intune, Autopilot, Apple) Manage the Windows and Apple device lifecycle through Microsoft Intune Windows Autopilot and Apple Business Manager enrolment, configuration, compliance, apps, patching … before colleagues are affected Keep asset records accurate, and contribute to global build standards with the Intune & EUC Product Owner Continuous improvement and knowledge management Find the cause of repeat issues and fix them for good, contributing to Problem Management and improvement sprints Shift work left: write ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery. Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution … senior escalation point for 1st and 2nd Line engineersTake full accountability for technical outcomes and permanent resolutionPerform deep troubleshooting and root cause analysisWork with problem management to identify trends and preventative fixesNetwork Support, Engineering & Operational ChangeSupport and optimise network environments across the live managed estateDeliver operational changes ...

level is most often performed at the Civil Service job grade of: EO (Executive Officer) HEO (Higher Executive Officer) Skill Description Asset and configuration management Level: Awareness You can: track, log and correct information to protect assets and components Continual service improvement Level: Working You can: identify process optimisation … opportunities with guidance, and contribute to the implementation of proposed solutions Customer service management Level: Practitioner You can: resolve user requests, maintaining a high level of customer service deal with complex complaints use empathy to understand and meet customer needs IT service reporting Level: Working You can: produce relevant ...

making and continuous improvement. Manage stakeholder relationships across technical and business teams. Anticipate future technology trends and identify opportunities for platform enhancement. Promote product management best practice and contribute to wider communities of practice. Essential Skills & Experience Technical Expertise Candidates should demonstrate strong experience across four or more … pipeline automation Tooling including: Helm Terragrunt Git ArgoCD Government cloud security standards: NIST OWASP CIS NCSC BASH scripting Python development RESTful microservices IT Service Management (ITSM) Leadership & Product Management Proven ability to lead teams in the design, implementation, administration and support of infrastructure services. Strong ownership mindset with ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

customers, giving them a clear, low-friction route onto the platform. Key responsibilities - Platform engineering Lead design and build of Azure Landing Zones: management groups, subscription vending and hub-and-spoke networking. Own the provisioning pipelines and a reusable Terraform/Bicep module library built on Azure Verified Modules. … acceptance, with runbooks and documentation in place before handover to Cloud Run (BAU operations). Lead resolution of platform incidents, feed root causes into problem management, and reduce toil through automation as part of continual service improvement. Consumer experience and adoption Understand the consumer journey and operate ...

custody requirements. Mentor Junior Specialists and contribute to knowledge articles, troubleshooting guides and consistent support standards. Identify recurring issues and opportunities for proactive remediation, problem management, automation or improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. … Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop support, application support or End User Compute, including hands-on L1/L2 troubleshooting. Strong working knowledge of Windows ...

driving reliability, performance, and operational excellence across Ricoh's hybrid cloud and on-prem environments. You will help shape SRE practices, support incident and problem management, embed automation, and ensure infrastructure operations meet the highest security and compliance standards, including ISO 27001. This is a hands-on technical … knowledge of Azure and on-prem infrastructure (IaaS, PaaS, networking, identity, storage) Hands-on experience with infrastructure-as-code (Terraform, ARM/Bicep), configuration management (Ansible, PowerShell DSC), and CI/CD tooling (Azure DevOps, GitHub Actions) Experience with monitoring and observability stacks Solid understanding of OS fundamentals (Windows ...

restore or protect services. Identify and progress actions that reduce the risk of major incidents happening again. Hand over unresolved root-cause investigation to Problem Management and chair Major Incident Reviews, tracking actions to completion. Perform the Duty Manager role outside office hours, handling escalations from the Service … large IT organisation. Proven ability to lead incident response and make clear, prioritised decisions in high-impact situations. Experience using IT service management tools such as ServiceNow or Jira. Experience of on-call working, ideally including Duty Management responsibilities. Clear written and verbal communication skills, including reporting ...