101 to 125 of 429 Problem Management Jobs

agile environment. Our teams take full product ownership from design through to deployment, with a proactive support model that includes incident management and a rotational on-call function. Core support hours are UK based, from 9am to 5pm, with on-call coverage as required. What you'll be doing … support model from 9am to 5pm UK time, and take part in an on-call rota for out of hours and weekend support Lead problem management and blameless post incident reviews, and turn findings into lasting fixes Support teams onboarding to the platform, and feed support insight back ...

Jenkins/GitHub) Configuring and running Code/Binary scans using solutions like SonarQube, Semgrep, Blackbuck, Trivy, GitLeaks Veracode, etc. Configuring and using Secrets management tools like Vault and Cloud native solutions Broad knowledge of SDLC Tools, specifically Build, Test and Deploy Automation tools, e.g., Maven, Gradle, Selenium, Ansible … Linux Servers. Cloud services (AWS/Azure/GCP). Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls. Strong problem solving skills on these platforms Minimum knowledge and understanding of financial markets are desirable. Ability to work independently and in a team environment. Ability ...

business, IT, data, security, architecture, quality, and compliance functions. Own product delivery governance, prioritisation cadence, backlog health, release planning, capacity allocation, and management of scope, time, cost, and value trade‐offs. Drive operational excellence through reliable product operations, incident and problem management, root‐cause analysis, and post … cross‐functional teams and delivering measurable outcomes through Agile and Lean product practices. Strong product strategy skills, including vision setting, roadmap development, prioritisation, portfolio management, and value measurement through OKRs/KPIs. Understanding of digital R&D workflows in laboratory and/or field environments, including data capture, experimentation ...

Also Have Experience of mentoring, coaching or developing colleagues. Experience of coordinating workloads or monitoring Service Desk ticket queues. Involvement in major incident management, problem management or root cause analysis. Experience of supporting colleague performance or development reviews. Knowledge of ITIL principles and service management best ...

business, IT, data, security, architecture, quality, and compliance functions. Own product delivery governance, prioritisation cadence, backlog health, release planning, capacity allocation, and management of scope, time, cost, and value trade-offs. Drive operational excellence through reliable product operations, incident and problem management, root-cause analysis, and post … cross-functional teams and delivering measurable outcomes through Agile and Lean product practices. Strong product strategy skills, including vision setting, roadmap development, prioritisation, portfolio management, and value measurement through OKRs/KPIs. Understanding of digital R&D workflows in laboratory and/or field environments, including data capture, experimentation ...

business units to understand their needs and ensure service alignment. Oversee the resolution of major incidents and ensure root cause analysis is completed. Drive problem management processes to reduce recurring issues and improve service stability. Ensure changes are assessed, approved, and implemented with minimal disruption to services. Collaborate … deployments effectively. Identify opportunities to enhance service quality, efficiency, and customer satisfaction. Lead service improvement initiatives and track their impact. Manage and mentor service management staff, fostering a high-performance culture. Ensure the team is equipped with the skills and tools needed to deliver excellent service. Ensure services comply ...

Line engineers, our Project Transition team and Microsoft support where needed. We want someone who brings sound technical judgement to platform design and problem solving, not someone who just works through a checklist. The desk is open from 7am to 7pm. You’ll work 37.5 hours a week across … platform knowledge than 2nd Line diagnostics can provide Design and implement changes across the Microsoft 365 and Azure estate, following Focus Group’s Change Management process Use PowerShell (Microsoft’s scripting language) and other tools to automate diagnostics, fixes and repetitive admin tasks Raise and manage cases with Microsoft ...

Service Delivery & Experience Manager Are you an experienced IT service management leader who can improve service performance while creating a simpler, more trusted experience for customers? This is an opportunity to shape how live IT services are delivered across Laing O'Rourke. You will guide service management teams … Service Delivery & Experience Manager is responsible for how live IT services are delivered and experienced day to day. You will lead the incident, request, problem and change management processes, alongside service performance reporting, knowledge management, self-service, operational risk and service continuity. Managing managers and a wider ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

integrations. Build and improve Catalog Items and workflows for event-related requests, including automated emails, confirmations and fulfilment activities. Design and configure an asset management solution for digital training assets, ensuring appropriate ownership, lifecycle tracking and reporting, copying templates already in place for asset management modules for separate … structure, taxonomy and user experience in alignment with Common Service Data Model principles. Provide platform development support for the rollout and continued improvement of Problem Management. Advise on the capabilities and limitations of the ServiceNow platform and recommend solutions that are scalable, maintainable and aligned with best practice. Produce ...

business stakeholders · Prioritise incidents based on business impact and agreed service levels · Monitor incident queues and ensure timely updates and resolution progress · Support problem management activities and contribute to preventative improvements · Analyse recurring issues and recommend corrective actions or process improvements · Document investigations, fixes, and known error workarounds … Support system testing, releases, patches, and change activities where required · Maintain clear communication with stakeholders throughout the incident management process · Assist with user support, training guidance, and knowledge-base documentation Required Skills & Experience · Experience supporting Siemens Teamcenter applications · Strong incident management and troubleshooting skills · Understanding of PLM processes ...

Voice, UCaaS, CCaaS, and networking to resolve complex technical issues, improve service reliability, and deliver innovative solutions. You’ll play a key role in problem management, incident response, and automation, helping our teams diagnose issues quickly and provide reliable customer support. Working closely with engineering, software development … sharing, and continuous improvement. What will you be doing day-to-day? Providing specialist technical support for Voice, UCaaS, CCaaS, and networking solutions. Leading problem management, identifying root causes, assessing mitigations, and implementing long-term solutions. Developing diagnostic tools and automation to improve efficiency and first-time resolution. ...

Service Asset and Configuration Management (SACM) Clearance Level - High (Active or eligibility to gain DV STRAP) Location: Huntingdon UK UNLEASH YOUR POTENTIAL The Service Asset and Configuration Management (SACM) is part of the Service Management team (ITAM Team) and provides consistent & efficient management of Assets … Process, Technology etc.) to define and manage the configuration elements of services that are user-centric. Responsible for the delivery of cost effective SACM Management that achieves customer's requirements, meets mission needs and which can be fully integrated with the customer's service. Service Delivery Reporting into ...

difficult client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution of major incidents and subsequent root … cause analyses. Champion governance, risk and engagement processes and be responsible for others following the processes. Manage change using robust change management processes that prevent scope creep. Ability to manage workflows with popular ticket management tools such as ServiceNow, Jira Service Desk, Zendesk etc. Create, run and report ...

response and resolution times, SLA compliance and customer satisfaction, identifying areas for improvement. Maintaining strong working relationships with clients, ensuring clear communication, effective issue management and a customer-focused approach. Overseeing incident management, problem management and change processes, ensuring recurring issues are identified, investigated and addressed … user experience. Supporting the onboarding of new clients, users and services, ensuring appropriate support processes and procedures are in place. Working closely with senior management and technical teams to support service improvement initiatives and maintain high standards of IT service delivery. The ideal candidate will have previous experience ...

class technical support while also acting as true engineers - employing complex troubleshooting, customer connectivity onboarding, real-time monitoring, incident response, change execution, and escalation management for a highly distributed, latency-sensitive global network spanning both physical infrastructure and cloud platforms. A defining element of this role is its strong … metrics, collectors, and dashboards. Build tooling that strengthens root cause analysis, predictive monitoring, and data-driven operational decision-making within the NOC. Packet Analysis & Problem Management - 10% Respond to customer multicast gap claims and complex market data integrity inquiries. Perform packet captures and deep packet inspection using tcpdump ...

Data Framework. The Digital Employee Experience (DEX) team supports over 110,000 end users, focused on user experience, data and automation, cross-functional problem resolution, and insight-led continuous improvement. Using DEX tooling, analytics, automation and user feedback, the team proactively identifies and resolves technology issues, addresses root causes … digital experience for employees within our organisation. You will be responsible for managing the current DeX solution (NexThink). Experience in a similar DeX management toolset, (such as Lakeside Systrack, 1E Catch Point, Aternity, ControlUp DEX, Ivanti Neurons, Riverbed Alluvio) is also welcome. The role will entail monitoring, optimising ...

reliability, resilience and operational performance of large-scale platforms within a regulated environment. This role combines hands‐on engineering with technical leadership, production incident management, automation and reliability engineering. You will drive improvements across platform operations, embed reliability throughout the software development lifecycle and apply agentic AI to incident … problem, change and risk management. Key Responsibilities Take ownership of technical outcomes, drive engineering quality, mentor colleagues and share expertise across teams. Collaborate with product, platform, operations and security teams to embed reliability into the software development lifecycle. Define and track KPIs for reliability, performance and operational efficiency. Lead ...

reliability, resilience and operational performance of large-scale platforms within a regulated environment. This role combines hands-on engineering with technical leadership, production incident management, automation and reliability engineering. You will drive improvements across platform operations, embed reliability throughout the software development lifecycle and apply agentic AI to incident … problem, change and risk management. Key Responsibilities Take ownership of technical outcomes, drive engineering quality, mentor colleagues and share expertise across teams. Collaborate with product, platform, operations and security teams to embed reliability into the software development lifecycle. Define and track KPIs for reliability, performance and operational efficiency. Lead ...

based RCA for recurring, high-impact and major incidents; distinguish symptoms from underlying causes and define corrective actions that prevent recurrence. Major incidents and problem management: Provide technical direction during major incidents, support restoration and own technical problem records through to closure. Carrier and vendor escalation: Provide … Alcatel, DrayTek, UniFi or Aruba experience. Microsoft, VoIP or networking certification, such as Network+, CCNA or equivalent. Experience leading major-incident technical work, problem management or service improvement. Success Measures Complex escalations resolved within agreed SLAs with clear technical ownership. High-quality RCA with evidence, corrective action ...

efficiency. The team is responsible for the evaluation, certification, integration, and ongoing support of Linux-based infrastructure, including hardware platforms, Red Hat Linux, configuration management, system services such as DNS, DHCP, and NTP, and a variety of internally developed tools. In the Technology division, we leverage innovation to build … power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Infrastructure Production Management & Reliability Engineering position at Director level (equivalent to AVP) which is part of the job family responsible for maintaining the stability and reliability ...

team – and who get excited about making a real-world impact with data. Job Description Meet our Team We are the Identity and Access Management team, part of Cybersecurity at Hitachi Vantara, and we are passionate advocates of cybersecurity! We maintain key tools, processes, and capabilities across our corporate … environment that ensure the proper identity and access management of our employees, vendors, customers, partners, applications, and non-human identities. We are out-of-the-box thinkers, innovators, and team players. We constantly seek new and better ways of doing things. We need highly motivated individuals to join ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and selfservice patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

Responsibilities Champion end-user experience and Digital Employee Experience (DEX) Analyse service data, KPIs, repeat demand and user feedback to identify friction Lead operational problem management and drive CSI initiatives Act as an escalation point for service quality and user-experience issues Coordinate operational response during major incidents … Manager/Service Experience Manager or similar) Solid understanding of modern Workplace/EUC technologies (M365, Intune, Entra ID, Autopilot etc.) Proven involvement in problem management, RCA, and continual improvement Excellent communication skills, especially during service disruption Ability to remain calm, pragmatic, and decisive under pressure Empathy ...

consuming teams rather than becoming additional layers of complexity. Setting appropriate expectations for reliability, performance, scalability, security and service availability. Establishing effective lifecycle management for shared platforms and services. Identifying opportunities for standardisation, consolidation and reuse. Ensuring teams have clear guidance on when to use shared services and when … risks, trade-offs and technical constraints. Operational Excellence & Reliability Owning the operational performance of shared integration services. Establishing appropriate approaches to monitoring, observability, incident management, problem management and operational readiness. Ensuring critical integrations have clear ownership, appropriate resilience and effective recovery mechanisms. Leading the response to significant ...