101 to 125 of 377 Problem Management Jobs

take ownership of the end-to-end testing lifecycle, from developing test strategies and plans through to execution, defect management, reporting and release readiness. You’ll work across both project and BAU activity, ensuring testing is embedded from the beginning and that risks and issues are identified and managed … effectively. You’ll also provide support across the wider Supply Chain Systems team, including incident and problem management, and will have the opportunity to add value across a range of projects and workstreams. What you will do: Develop and implement test strategies for Supply Chain systems (Warehouse Management ...

complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong networking background is essential … Microsoft cloud, networking , security, backup/DR and telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed ...

Ubisoft Newcastle is seeking a Problem Management Specialist to lead investigation and resolution of recurring, high-impact issues across Ubisoft’s tech landscape. You will collaborate with CRC teams, Creative Houses, Vendors, and stakeholders to boost service stability and player experience. You will drive root-cause analysis, coordinate ...

starting approach with evidence of identifying issues, shaping solutions and delivering improvements without heavy direction. Strong practical Azure experience, including Azure DevOps, Azure API Management or comparable API platform capabilities. Hands-on expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical … knowledge of incident management, problem management, root-cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform improvement work. Experience improving observability through monitoring, logging, tracing, alerting, service-health dashboards and actionable telemetry. Experience ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership … risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on‐call and out‐of‐hours cover, providing business ...

Shearman's Belfast office is seeking a Senior ITSM Process Support Analyst to reinforce the IT Service Management practice. You will provide senior-level administration, coordination and reporting support for ITSM processes across the IT organisation, supporting governance forums and driving consistent, low-risk operations. The role focuses … Change & Release Management, Problem Management and Service Design/Acceptance into Service, ensuring accurate records, MI insights and escalations to #J-18808-Ljbffr ...

project outcomes The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modules Critical … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and self‐service patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs … contact for stakeholders, ensuring that service delivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of IT incidents and problems, ensuring minimal disruption to service. Proactively identify areas for improvement and implement preventive measures. ...

captured in ITSM tooling while upholding high standards of compliance and risk management. You will work with global service desk operations, coordinate Change & Release Management, Problem Management, and Service Design/Acceptance into Service, and produce MI to support decision making. #J-18808-Ljbffr ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

/2026 23:59 Job overview We are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record. This is an exciting opportunity to play a key role in shaping … digital service delivery, together with knowledge of technologies and standards such as APIs, FHIR, HL7, GP Connect and health information exchange platforms. Strong analytical, problem-solving, stakeholder engagement and communication skills are essential. The post offers the opportunity to contribute to emerging priorities including digital care planning ...

closing date is 28 September 2026 We are looking for an experienced and motivated technical professional to lead the day-to-day technical management, optimisation and development of the Hertfordshire and West Essex Shared Patient Record. This is an exciting opportunity to play a key role in shaping … digital service delivery, together with knowledge of technologies and standards such as APIs, FHIR, HL7, GP Connect and health information exchange platforms. Strong analytical, problem-solving, stakeholder engagement and communication skills are essential. The post offers the opportunity to contribute to emerging priorities including digital care planning ...

team. You will coordinate ITSM processes, maintain documentation, and support governance forums while ensuring compliance and timely MI. You will work with Change & Release Management, Problem Management, and Service Design, partnering with service owners, vendors and stakeholders to highlight risks and drive improvements. #J-18808-Ljbffr ...

Shearman is seeking a Senior ITSM Process Support Analyst to join the IT Team in Belfast. This senior role supports Change & Release Management, Problem Management, and Service Design within the Global Service Desk function, coordinating governance forums and ensuring compliant ITSM practices. You will work closely with ...

genuine impact on both customer experience and business performance. Responsibilities Lead, coach and develop service and support teams. Manage incidents, service requests and problem management activities against agreed service levels. Monitor service performance using KPIs, metrics and management information. Take ownership of major incidents and escalations through … Champion a customer-focused culture across the team. Requirements Proven experience in a Service Delivery Manager, Operations Manager or similar leadership role. Strong people management and coaching experience. Excellent incident and escalation management skills. Experience managing performance through KPIs, SLAs and operational reporting. Strong stakeholder management ...

Technology Location: UK-London Worker Type: Permanent Responsibilities Act as the point of escalation for incidents in and out of business hours Oversee the problem management processes. Proactively assess service issues, perform trend analysis and make recommendations for intervention/improvement Design an effective set of service measures … reporting Provide excellent customer support against defined SLA's and maintain effective working relationships with business teams and internal and external service providers Follow Problem and Incident Management processes at all times, consolidate updates and elevate where necessary and participate in major incident management as the Resolution ...

coach squads in using them. Live service . Own the reliability of the website as a trading channel: service level objectives, observability, incident and problem management with a learning-focused, blameless culture. The AWS account . Own the domain`s AWS account and running services within an agreed … defined quality standard, and can give examples of holding the line when delivered work fell short. You have owned live services: observability, incident and problem management, and change control on systems where downtime costs money. You build security in. Least privilege, secure coding, and working openly with security ...

Linux desktop/server environments, cloud services, applications and end‐user hardware. Monitor IT systems proactively, identifying performance or availability risks and supporting incident, problem, backup, recovery and resilience processes. Deliver smooth onboarding and off‐boarding while maintaining accurate records across hardware, software, licences and other IT assets. Strengthen … support. Experience using ticketing, task tracking, documentation and support desk tools , with confidence maintaining IT documentation and knowledge bases. Practical experience across IT asset management, endpoint management, software/licence management, backup and disaster recovery , and user onboarding/offboarding. Understanding of incident and problem management ...

issues, not just applying quick fixes. You're the person colleagues turn to when systems are failing, technology is causing frustration, or a complex problem needs a calm and knowledgeable solution. You enjoy combining technical expertise with excellent customer service and take ownership from the moment an issue … Microsoft 365 services including Exchange Online, Teams, SharePoint and Entra ID, ensuring systems remain secure, reliable and fit for purpose. Drive improvements across endpoint management through Microsoft Intune and Windows Autopilot, helping to deliver a consistent and secure user experience. Identify recurring issues, carry out root cause analysis ...

compliant with industry standards. They will need to be able to design, implement and maintain OCI infrastructure, specifically platform services like identity and access management, observability, and core infrastructure, including virtual machines, storage solutions and networking components. Responsibilities include technical leadership, architectural reviews, platform support and mentoring junior engineers. … Responsibilities include: Leadership and Team Management Skills (50% of role): Technical leadership – guiding architectural decisions, setting engineering standards, and mentoring engineers. Coaching and talent development – setting objectives, conducting reviews, upskilling engineers, and fostering a culture of continuous learning and improvement. Project and delivery management – prioritizing work, managing resources ...

business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests. Core Responsibilities: Work on Incident, Problem and Service request tickets resolution, within agreed SLAs Support the team through any appropriate … means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business and IT stakeholders Ensure that a knowledge base of past issues encountered is maintained ...

vulnerabilities and single points of failure and recommend appropriate improvements Provide technical guidance to customers around network upgrades, optimisation and new technology Support change management activity including implementation, validation and post change reviews Contribute to network monitoring, automation and service improvement initiatives Skills & Expertis Cisco Meraki Cisco Catalyst … EtherChannel LAN and WAN environments MPLS, DIA and VPN technologies Cisco Wireless LAN Controllers and Access Points Aruba Wireless Meraki Wireless and Cloud Management SD WAN technologies Palo Alto Firewalls Network monitoring and performance management tools ServiceNow or similar ITSM platforms Experience & Qualifications Bachelor's Degree in Engineering ...