101 to 125 of 291 Problem Management Jobs

holder will be responsible for managing, optimizing, and implementing HR systems and software to enhance our HR processes and drive business success.HR Tech Team Management: Manage the day-to-day operations of the team. Lead and manage contactor resource, providing leadership and creating an open collaborative culture within … team.Change Management & Tech Support: Oversee System enhancement & integrations. Provide technical consulting and hands on assistance as required during critical situations when issues arise. Attend the Change Advisory Board Change Management: (CAB) meetings and problem management meetings to gain an awareness of changes to the Workday system ...

will be responsible for managing, optimizing, and implementing HR systems and software to enhance our HR processes and drive business success. HR Tech Team Management: Manage the day-to-day operations of the team. Lead and manage contactor resource, providing leadership and creating an open collaborative culture within … team. Change Management & Tech Support: Oversee System enhancement & integrations. Provide technical consulting and hands on assistance as required during critical situations when issues arise. Attend the Change Advisory Board Change Management: (CAB) meetings and problem management meetings to gain an awareness of changes to the Workday ...

London.Travel can be expected as needed to facilitatetheexecution of projects in the localstatesbut is not expected to exceed30to 60days a year. KEY RESPONSIBILITIES Project Management — Lead regional IT projects end-to-end, including network rollouts, store expansion, ISP migration, identity management, and IT security initiatives. Plan and allocate … resources to deliver projects on time and within budget, and organisehypercaresessions to ensure a smooth transition into business-as-usual operations. Stakeholder Management — Act as the primary liaison between the IT function, senior management, regional business stakeholders, external partners, and Global HQ. Build strong working relationships to resolve ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support team. Bring your expertise in application support, reliability engineering, cloud technologies, and operational excellence to Citi … Architecture teams to improve system resilience, performance, supportability, and operational readiness. Execute application-level recovery testing and support enterprise resiliency programs. Participate in Incident, Problem, Change, Availability, and Capacity Management processes. Ensure operational procedures, support documentation, and knowledge articles remain current and effective. What we’ll need from ...

framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity ...

APAC. This is a hands-on, technical lead role with direct accountability for solving technical issues, service delivery quality, team performance, and escalation management across time zones.Functionally, the role reports into the Global Support Head based in New York, maintaining close alignment with global standards, tooling, and reporting cadences. … governance framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team.Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL-aligned framework and audit controlsMaintain oversight of the Production Change process with ...

with customers and internal stakeholders. Work collaboratively with technical support teams to ensure customer issues are resolved efficiently and effectively. Oversee key ITIL service management processes, including Major Incident Management, Change Management and Problem Management. Produce, maintain and enhance service reports, ensuring customers receive clear … minimum of three years' experience in a Service Delivery Manager role, ideally within a mature Security Operations Centre (SOC) environment. Experience using service management and collaboration platforms such as CRM systems, Salesforce, Confluence, Microsoft Power Apps and Microsoft 365. A solid understanding of cybersecurity technologies and concepts, including SIEM ...

cloud services. Contribute to the future CI/CD and pipeline strategy, including roadmap definition, reusable deployment patterns and operational handover requirements. Support change management, incident resolution, problem management, service improvement and other ad hoc cloud platform projects as required. Why Forsters? We are renowned … maintaining accurate CMDB data through automation. Experience with Ansible, Windows Server, Active Directory, Docker, Kubernetes, Azure Container Apps or AKS. Experience with Azure Cost Management, budgets, FinOps practices and resource optimisation. Familiarity with Azure Policy, automated security policy enforcement and legal or regulated security baselines. Experience in a legal ...

availability initiatives.Maintain system security controls and ensure compliance with organizational standards.Create and maintain technical documentation, procedures, and operational runbooks.Participate in root cause analysis and problem management activities.Provide technical guidance and mentoring to junior team members.Support production implementations and planned maintenance activities, including off-hours and weekend work when … supporting and maintaining multiple IBM and CA/Broadcom mainframe products.Experience working in large enterprise environments, preferably within Banking or Financial Services.Strong troubleshooting and problem-solving capabilities.Ability to independently manage complex technical assignments.Excellent verbal and written communication skills.Experience supporting mission-critical production environments with stringent SLA requirements.Desired QualificationsExperience with ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

Service Operations (ITIL)Triage, troubleshoot, and resolve incidents and service requests (P1P4) across EC.Execute change requests for minor enhancements and fixes following change control.Drive problem management: root cause analysis, preventive and corrective actions.Maintain a clear knowledge base, runbooks, and support SOPs.Configuration and Data StewardshipMaintain and adjust EC configuration … Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions.Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability.Ensure data quality through validations, spot checks, and reconciliation.Release and TestingLead release readiness and impact assessments for SuccessFactors releases.Own ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust … well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

Ensure cloud infrastructure follows security, governance, compliance, and software lifecycle standards. Monitor cloud environments using SIEM, cloud security tooling, and observability platforms. Support incident, problem, and change management processes. Work with container platforms such as Docker, Kubernetes, ECS/EKS, AKS, or GKE. Support infrastructure automation using tools … security posture tools. Strong container knowledge, especially Docker and Kubernetes. Experience with Windows and Red Hat Linux operating systems. Knowledge of SIEM tools, incident management, change management, and problem management. Experience with cloud governance and access control, including IAM, RBAC, policies, and encryption. Exposure to regulated ...

rapid detection, escalation and remediation of security events.Driving our threat monitoring capability, identifying emerging risks that could impact our business, customers or reputation.Overseeing vulnerability management across on-premise and cloud environments, ensuring weaknesses are identified, prioritised and remediated effectively.Developing and continually improving security incident response processes, including cyber incident … environments.Strong technical expertise across modern security tooling, including Microsoft Defender, Microsoft E5 Security, Sentinel, AWS, Azure, Purview, SIEM, XDR/EDR, CSPM and vulnerability management platforms.Experience leading technical incident response, problem management and security investigations.A solid understanding of enterprise, network, cloud and SaaS/IaaS security.Experience embedding ...

ensure that change within the database environments is managed and controlled effectively alongside innovation being progressed safely. What you’ll be doingSupport and problem solve on all Production databases as a priority alongside supporting the databases within the Pre-Production environment through proactive identification of risk, swift resolution … including taking proactive steps to improve and maintain your skills, knowledge, and behaviours.To display collaborative behaviours and excellent verbal/written communication skills.ITIL Service Management awareness (Incident, Change and Problem Management processes).The self-motivation and desire to keep knowledge current in regards to database technologies including ...

solutions. Administer Microsoft Entra ID security controls, Conditional Access, and identity protection capabilities. Manage privileged access controls, RBAC, and security governance processes. Coordinate vulnerability management and remediation activities. Partner with eSentire and other security providers for incident response and threat management. Conduct risk assessments and security reviews. Lead implementation … Entra ID, Intune, and Azure environments. Support cloud architecture and platform governance initiatives. Manage identity lifecycle processes and authentication services. Support compliance, device management, and endpoint security initiatives. Participate in future cloud modernization and automation projects. Evaluate and implement improvements to Microsoft security and infrastructure platforms. Technical Leadership ...

regions and time zones.Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio.Key Responsibilities• Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services.• Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies.• Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability.• Maintain reliable connectivity between data centres ...

server platforms, architecture design, integration development, automation, and collaboration with business and technical stakeholders across the firm. Primary applications and platforms include: iManage Document Management & Integrated Solutions: iManage Work 10, Preview Servers, RAVN, iManage Mobility, Threat Manager, Co-Authoring, Closing Folders, SPM, Litera CAM, GDSI Core Platforms: Windows Server … Apache, Linux, Windows OS, MacOS, AVD This role reports to the Senior Manager of Desktop and Application Services. Responsibilities include: Application Management Administer, configure, and optimize assigned applications to ensure stability, performance, and user adoption. Monitor system health, troubleshoot issues and deliver solutions for complex technical challenges. Lead application ...

stakeholders, you’ll ensure incidents are managed professionally, communications remain clear and everyone stays focused on achieving the best possible outcome. Alongside major incident management, you’ll contribute to the wider Service Management function by supporting Change, Problem and Continual Service Improvement activities. Your experience and judgement … comfortable coordinating multiple technical teams during periods of high pressure. We’re particularly interested in people who can demonstrate: Previous Major Incident Management experience within an enterprise IT environment. A strong understanding of ITIL Service Management principles. Excellent communication skills with the ability to engage confidently at both ...

range of blue-chip clients. The role The successful candidate will be assisting the IT Manager in all aspects of IT support including the management of our Managed Services Partner. We are looking for candidates that have appropriate IT certifications and have hands on experience and is an ambitious … support tickets raised and ensure they are given the appropriate priority and in some cases acted on instead of the MSP. Assistance with problem management and ongoing incidents, ensuring effective diagnosis and trend analysis in identifying underlying root causes and facilitating their documentation and resolution. Assist with providing ...

internal Technical Design Architect discussions and table solutions where appropriate.Troubleshooting and maintaining a wide range of customer IT systemsAbility to handle Major IncidentsVendor management where required.Clear timeous stakeholder engagement at all levels across both Advania and customerEnd to end Change Management in compliance with customer change processInitiate, update … approve and maintain knowledge articles.Involvement in problem management to identify root cause analysis. Comfortable to work with minimal supervision and with team members that are located remotely.Individual task queue management, ensuring that SLAs are met; time to respond and time to resolve.Accurate time booking against support ...

logged and updated throughout their lifecycle. Collaborate with infrastructure teams and third-party suppliers to resolve incidents quickly. Identify recurring issues and contribute to problem management and service improvements. Create and maintain knowledge base articles and technical documentation. What we're looking for in the IT Support Engineer … account administration and Joiner, Mover, Leaver processes. Mobile device support (iOS and Android). Teams telephony, printers and other end-user technologies. IT Service Management (ITSM) tools and working within SLA-driven service desks. Troubleshooting technical issues with strong analytical and problem-solving skills. You'll also have ...