Service Desk Ops Manager
- Hiring Organisation
- DXC Technology
- Location
- London, United Kingdom
- Salary
- £ 60 K
rates, and ticket volumesManage incident escalation processes to minimise business impact and ensure timely resolution.Conduct regular service reviews with stakeholders, presenting performance data, trend analysis, and improvement plans.Ensure accurate and timely production of daily, weekly, and monthly operational reports.Manage service desk budgets, forecasting costs, and identifying cost optimisation opportunities.Oversee … Voice of the Customer (VoC) programmes to capture qualitative and quantitative feedback.Continual Service Improvement (CSI)Identify, propose, and implement service improvements through data-driven analysis and trend identification.Maintain a CSI register, tracking improvement initiatives from identification through to realisation of benefits.Leverage automation, AI, and self-service opportunities to improve ...