Remote Senior Customer Support Specialist
- Location
- Milton Keynes, Buckinghamshire, United Kingdom
Service Level Agreements (SLAs), and other efficiency metrics. Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Recognize recurring patterns in customer issues and advocate for improvements … Operations and Support Leadership. Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. At times, collaborate across the Support team to resolve tickets in escalated queues. Share ...