326 to 350 of 387 SLA Jobs

seeking a Help Desk Specialist to support enterprise IT operations in a federal environment. This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Key Responsibilities Provide Tier 1 IT support to end users and system administrators Troubleshoot desktop, application, and network issues Manage Active Directory …/Android, MDM) Perform device imaging, deployment, and lifecycle management Support VPN, remote access, and hybrid work environments Maintain ticketing system records and meet SLA targets Assist with IT asset inventory and logistics Required Qualifications Associate's degree (Bachelor's preferred) 2+ years of Help Desk/Desktop Support experience ...

Advisory Systems Manager Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Based in Oxford, you will join the Business Systems team, supporting Aurora’s Advisory business unit by managing and optimising its ...

genuinely matter. Main duties of the job Logging and prioritising tickets Accurately record incidents and service requests in real time, ensuring correct categorisation and SLA alignment. Managing user communication Keep customers informed throughout the lifecycle of their issue, from first contact to resolution and closure. Handling inbound calls … first point of contact for all IT queries, providing initial troubleshooting and guidance. Monitoring queues Review unassigned tickets, email requests and SLA timers to ensure timely action and escalation. Supporting major incidents Assist Level 2 Analysts or take ownership out of hours to drive swift resolution. Escalating issues Invoke technical ...

support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base To log, update … take ownership of problems and be proactive when dealing with all issues Provide basic maintenance and break-fix solutions of internal systems within SLA’s To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents Communication with all areas of the business including service notifications ...

support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. You’ll act as the key escalation point for technical and service issues, while working closely with … ensure seamless service delivery. Key Responsibilities Service Desk Operations Oversee the end-to-end lifecycle of incidents and service requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues ...

unsustainable services entering de livery. Service Performance & Continuous Imp rovementLead continual service improvement initiatives across the managed services po rtfolio.Analyse trends rela ting to:SLA per formanceService creditsCost- to-serveOperational ef ficiencyCustomer sati sfactionDrive proactive service optimisation and governance impro vements.Ensure services evolve in line with customer requirements, business objectives … Service Management, or Managed Servic es function.Strong background managing complex IT managed services contracts and service frameworks.Experience overseeing multi-year service agreements with defined SLA and KPI structures.Proven track record delivering Service Improvement P lans (SIPs).Strong under standing of:Contrac t governanceCommercia l managementCh ange controlRis k managementMargi ...

call readiness—to support shift‐left and consistent operational quality. Define and manage data‐driven KPIs (MTTR, MTTD, recurrence, L2 resolution %, SLO/SLA compliance, CSAT), using insights to drive prioritisation and improvement. Develop the team from L2 to L2.5 capability through automation, safe configuration changes, feature‐flag operations … with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data‐driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability and healthy on‐call practices. Clear, concise communicator ...

ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be escalation point of contact for the customer base around all aspects of their service, including … during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA’s via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service ...

ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be escalation point of contact for the customer base around all aspects of their service, including … during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service ...

dedicated team support. The role requires the use of SQL Server and XFI application tools to provide issue resolution in line with contracted SLA’s as well as helping develop additional functionality as required by clients. A Senior Support Analyst will also be expected to provide elements of mentoring … analytical skills to debug and troubleshoot configuration or systemic issues. Conduct triage and analysis of support requests from the client whilst adhering to contracted SLA’s. Estimation and design of solutions to insurance issues. Gathering and interpreting client business requirements. Documenting and planning of fixes/changes required. Development ...

sites. Is This You? This role requires a unique "dual-focus" mindset. You ll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage. You are the right fit if you can: Manage Conflicting Demands: You can juggle ...

Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers to reactive service works Ensure emergency and critical system faults are prioritised effectively … proactive customer engagement Handle escalated service issues and high-profile customer concerns professionally Oversee accurate sales order processing and contract administration Ensure contract information, SLA details, asset data, and pricing are maintained accurately Own and manage KPIs including SLA adherence, retention, WIP, dispatch efficiency, and PPM completion Identify and implement ...

support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s. Role Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments … hardware and achieve team SLA’s Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base To log, update and manage all calls via the IT call logging system Incident categorisation, prioritisation and escalation of service desk incidents and requests ...

given targets with zero intervention from Team Leader such as: - Ticket logs are maintained in a timely and efficient manner (in line with SLA's) - Constantly review all tickets in 1LS queues (supporting set KPI's) - Working to aid avoidance of SLA breach on tickets - Manage aged tickets to closure. ...

resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team … Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure ...

recovery concepts. Experience with Linux/Unix environments. Familiarity with monitoring and logging tools (iCinga, Nimsoft, Splunk, ELK). Experience working in ITIL/SLA-driven production environments. Strong troubleshooting, analytical, and communication skills.Experience working in ITIL/SLA-driven production environments. Excellent troubleshooting, analytical, and communication skills. Excellent communication ...

alert analysis and resolving issues. Key Objectives & Responsibilities: Daily management of support tickets Daily Checks Compiling reports/ad-hoc reports Resolving tickets to SLA On-site equipment sign-off Ability to coordinate across teams, working closely with peers to deliver on SLA’s Advanced skills in troubleshooting and analysis ...

Worldline sites as required . Day-to-Day Responsibilities: Managing team workload and ensuring that at least 98% of ServiceNOW tickets are handled within SLA requirements. Report progress and escalate risks and issues to Specialist Services Operational Team manager and customer stakeholders as required. Develop own application knowledge alongside team … leading remote teams and managing diverse workforces (2 years+). Proven experience of delivering application support to business critical mainframe services in 24*7 SLA-driven environments (5 years+). Proven experience of providing on-call support as part of a rota. Excellent written and verbal communication skills in relation ...

presales activities (product demos, POC, RFP/RFI responses) to validate managed services offerings and accelerate deal closure. Developed customized managed services proposals including SLA design, SOW creation, and TCO/ROI modelling to align technical scope with commercial objectives. Collaborated with account executives, delivery teams, and engineering to design … Cisco/Juniper) and delivered hands‐on POCs for stakeholder sign‐off. Prepared implementation runbooks, migration plans, and operational handovers to ensure predictable SLA delivery and smooth service transitions. Supported contract negotiations, renewals, and upsell/cross‐sell opportunities with technical justification, pricing models, and vendor licensing management to protect ...

Ensure contractual commitments are fully executed Act as key interface between customer and internal teams Own post-go-live operational performance Lead KPI and SLA reviews Monitor operational performance and customer outcomes Drive adoption and value realisation Build long-term customer relationships, support long-term partnership development with key customer … Metrics) Project Delivery Excellence (On-Time, On-Quality, On-Budget) Revenue Realisation and Cash Collection Performance Customer Satisfaction and Account Health Operational KPI and SLA Performance Contract Execution Accuracy and Value Realisation Risk Identification, Escalation Resolution, and Governance Effectiveness Continuous Improvement and Operational Excellence Requirements Proven experience in project delivery ...

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...

Aatom Recruitment is looking for RQ(phone number removed) - Applications Support Officer on behalf of a Local Authority. Job Title: RQ(phone number removed) - Applications Support Officer Contract Duration: 3 Months Hours Per Week: 35 ...

Aatom Recruitment is looking for RQ(phone number removed) - Applications Support Officer on behalf of a Local Authority. Job Title: RQ(phone number removed) - Applications Support Officer Contract Duration: 3 Months Hours Per Week: 35 ...

process improvements that enhance security outcomes and operational effectiveness. Governance & Reporting Produce and maintain KPI/KRI reporting covering vulnerability trends, remediation performance, and SLA compliance. Support audit activities, security reviews, and compliance initiatives. Provide visibility of infrastructure security posture and ongoing risk reduction efforts. Incident & Threat Response Support … organisations. Strong communication and stakeholder management skills. What Success Looks Like Measurable reduction in critical and high‐risk vulnerabilities. Improved patch compliance and remediation SLA performance. Increased automation and operational efficiency. Successful audit and compliance outcomes. Enhanced visibility and control of infrastructure security risk. #J-18808-Ljbffr ...