276 to 300 of 771 SLA Jobs

analyze data to assure the proper functioning of all equipment. Responsibility for managing the IT work order system (ServiceNow) to ensure that all internal SLA's are met. Creation and execution of the preventative maintenance procedures for all critical MEP systems. Availability for 24/7/365 coverage ...

vendor best practices and technical standards. Hold relevant vendor certifications and accreditations through approved training programs. Deliver high levels of customer service while meeting SLA and operational requirements. Additional Information: An Active SC Clearance is Must How to Apply: If you're interested in this role, click 'apply ...

enterprise SaaS and/or on-premise software in a client-facing technical support or application support role, including practical experience with ticketing workflows, SLA management, and impact-based prioritisation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause across integrations ...

enterprise SaaS and/or on-premise software in a client-facing technical support or application support role, including practical experience with ticketing workflows, SLA management, and impact-based prioritisation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause across integrations ...

. Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: Functionality not working as expected. Missing or incorrect data within the application. Data not being correctly passed to third parties ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs ...

ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner. Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc. Provide the highest quality customer care and communication ...

accountability, collaboration and continuous improvement. Own the strategic relationship with KNAPP, holding partners accountable for service delivery, maintenance performance, system optimisation and agreed SLA and KPI outcomes. Act as the senior lead for incident control and operational escalation, ensuring issues are managed quickly and effectively, with clear communication and minimal ...

pipelines (artifact versioning, approvals, promotion strategy, policy-as-code where applicable) Establish observability standards using VictoriaMetrics/Prometheus (metrics strategy, alerting, SLO/SLA monitoring, dashboards) Provide production leadership: incident response, RCA/postmortems, reliability improvements, capacity planning Mentor engineers, review designs/code, and raise overall engineering quality across ...

creating a culture of accountability,collaborationand continuous improvement. Own the strategic relationship with KNAPP, holding partners accountable for service delivery, maintenance performance, systemoptimisationand agreed SLA and KPI outcomes. Act as the senior lead for incident control and operational escalation, ensuring issues are managed quickly and effectively, with clear communication ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required Experience working in a Managed Hosting/ ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business ...

participate in ongoing IT migrations and lifecycle projects. Responsibilities include AD management, Citrix XenApp, Windows Server, VMware, and networking tasks, with a focus on SLA delivery and regulatory compliance. Probation may include project work and training opportunities. #J-18808-Ljbffr ...

systemsWhy Join Us? Work remotely with a global team Shifts 8 AM to 5PM (Flexible toadjust to 24*7 rotation whenrequired to meet SLA)Support mission-critical systems used worldwideGain exposure to cloud, databases, and enterprise-scale production systemsOpportunity to grow into senior engineering or DevOps roles ...

checklists, and documentation (data dictionaries, lineage notes, known limitations) so quality expectations are repeatable and auditable. Partnering with Data Engineers on handoff contracts (schemas, SLA expectations, alerting thresholds), with Quant Researchers on analytic sanity checks, and with operations on repeatable triage when anomalies appear in production datasets. Qualifications 3+ years ...

London and New York. Deliver white‐glove deskside and remote support with immediate triage and ownership through resolution. Adhere strictly to the 30‐minute SLA for portfolio managers, with disciplined communication and accountability. Proactively monitor endpoint performance, trading application stability, and infrastructure readiness to prevent disruption before market impact. Function … trusted source of technical guidance, demonstrating discretion, sound judgment, and authority in all executive interactions. Maintain rigorous ServiceNow ticket hygiene to ensure data integrity, SLA transparency, and service improvement insights. Remove friction for senior stakeholders, enabling focus on investment performance rather than technology issues. Tier 2: Support Engineer Team Leadership ...

administrator and (over time) platform owner forHaloITSM– owning configuration governance and routine changes such as new catalogue items, SLA adjustments, useronboardingand report creation. Continuous improvement:Drive ongoing improvement of workflows and processes, partnering with Managed Services, networking, data centre, cloud, BusinessApplicationsand Internal IT tostandardiseand simplify how we work. Integrations:Monitorthe … integrations (e.g.ServicePath, NAV/D365 Business Central, Site24x7, PagerDuty), own reconciliation reporting and elevate data discrepancies. Reporting:Produce andmaintain per‐customer and internal SLA reporting packs using Halo’s native reporting engine. Knowledge & data:Maintainthe knowledge base, CMDB/assetdataand onboarding materials so that content staysaccurateas new processes and services ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support requirements, and transition plans. Define and contribute to SLA, KPI, service catalogue, and underpinning contract requirements. Conduct impact assessments of current operating models and design future service models. Define early life support requirements ...

service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support requirements, and transition plans. Define and contribute to SLA, KPI, service catalogue, and underpinning contract requirements. Conduct impact assessments of current operating models and design future service models. Define early life support requirements ...

alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact ...

ensuring world-class service and timely issue resolution. You will work with the Service & Reliability function to prioritise problems, oversee production activities, and drive SLA improvements, leveraging MS Office and JIRA Service Management. #J-18808-Ljbffr ...

Sword Group is seeking a Service Delivery Manager to shape and lead service delivery, ensuring efficiency and KPI/SLA alignment. You will support growth and strengthen customer relations across geographies, while maturing service management practices with an ITIL framework. The role offers opportunity to influence processes, manage diverse teams ...