351 to 375 of 387 SLA Jobs

Apex Fintech Solutions UK Ltd. is seeking a Senior Product Manager in Belfast. The role focuses on managing Service Level Agreement (SLA) strategies across technology products. You will work closely with cross-functional teams to ensure measurable service delivery. The ideal candidate has 5+ years of product management experience ...

bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues. The ideal candidate will have excellent communication skills and convey attentiveness … helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings. You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties ...

cURL), and distributed log tracing. Lead high‐severity and strategic customer escalations, providing authoritative technical direction and timely communication. Drive vendor ticket escalations, ensuring SLA adherence and proactive follow‐ups with Microsoft, Adobe, AWS, Cisco, and others. Collaborate with Engineering to deliver root‐cause fixes, submit detailed technical findings … validate permanent resolutions. Partner with Product to identify platform gaps, recurring customer pain points, and areas for workflow or UX improvement. Analyze MTTR performance, SLA trends, and operational bottlenecks; publish weekly metrics and insights. Develop SOPs, escalation workflows, and troubleshooting guides that improve global support operations. Identify automation opportunities ...

Bango environment Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations) Keeping stakeholders updated … regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s Partner onboarding - configuration tasks for existing and new customers joining the Bango platform Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms ...

with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide … understanding of Risk/Impact of changes made to customer environments Experience managing your own time and responsibilities whilst keeping to strict customer SLA’s Good time recording and record keeping, maintaining customer information Experience in working alongside service departments within the standard ITIL framework Desirables: Certifications in the aforementioned ...

live NOC environment Allocate and prioritise workloads across incidents and service requests Act as escalation point for major incidents and operational issues Ensure SLA targets and service quality standards are consistently met Oversee shift handovers and ensure accurate operational continuity Provide clear communication across internal teams, engineers, and third parties … support, service desk, NOC, or operational environment Confident communicator with the ability to manage pressure and competing priorities Experience working in SLA-driven or ITIL-aligned environments Understanding of incident management and service operations (preferred, not essential) Comfortable working in a 24/7 shift-based rota Candidates must ...

Overview:The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail. Location: Glasgow G74 5LP Rate … Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. Ensure all tasks are completed within SLA targets. Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including: Configuration of mobile phones. ...

Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail. Location: Glasgow G74 5LP Rate … Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. Ensure all tasks are completed within SLA targets. Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including: Configuration of mobile phones. ...

Overview: The position involves managing incident and request queues, coordinating onsite engineers, and delivering high-quality customer service while ensuring all tasks meet agreed SLA targets. The role also includes administrative and basic technical responsibilities, requiring strong prioritisation, communication skills, and attention to detail. Location: Glasgow G74 5LP Rate … Coordinate and manage the work distribution of onsite engineers. Adapt quickly to changing workloads, often at short notice. Ensure all tasks are completed within SLA targets. Maintain accurate records and documentation throughout all activities. Technical & Administrative Duties Perform basic technical tasks (training and documentation provided), including: Configuration of mobile phones. ...

Performance Engineer position will ensure that installed systems are performing and operating as designed and in accordance with all CTS' or customer standards, practices, SLA's while fulfilling all contractual obligations. RESPONSIBILITIES: Responsible for onsite technical implementation and troubleshooting of In-Building distributed antenna systems (DAS) and other managed networks. … respond to Technical Trouble Tickets to investigate and solve the performance issues with Inbuilding DAS systems. Some after-hours may be required to meet SLA's. Support DAS troubleshooting during the maintenance window, including collaboration and communication with Mobile Network Operators and Neutral Host venues. Oversee AHJ inspections ...

such as SCOM and PRTG Designing and configuring dashboards for network and system monitoring Supporting project delivery including solution design, estimation, and implementation Ensuring SLA compliance through effective incident response and escalation Mentoring engineers and building SME capability within the team Collaborating with architects and stakeholders to shape technical solutions … environments Proven expertise with SCOM, PRTG, and network/device monitoring Experience leading teams or acting as a senior technical specialist Solid understanding of SLA-driven environments and governance frameworks Background in project delivery (PRINCE2, PMI or similar) Excellent troubleshooting, documentation, and stakeholder communication skills Desirable Skills MCSE (or equivalent ...

Job Position: Technical Support Intern Industry: Security and Surveillance Job Type: Intern Company Overview Dahua Technology UK Limited is a world-leading video surveillance solution provider. We believe in investing and building strong R&D ...

maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that ...

Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. This role Is heavily focused on SLA's and ticket management. We're looking for someone who is able to build strong rapport with ...

technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. … Minimum 5 years' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven environments A team player with a hands-on leadership style Process-driven with excellent organisational skills Passionate about helping and developing support ...

customer-reported Partner with Product and Engineering to embed telemetry into the platform Support Operations (L1–L3) Lead global support teams ensuring high-quality, SLA-driven case management Define and enforce support processes, tooling, and performance standards Improve key metrics: First response time Resolution time Reopen rate Escalation quality Platform … with the managed service leadership team Own the managed service scorecard — defining KPIs, reviewing performance data, and driving accountability for misses Manage contract compliance, SLA adherence, and commercial exposure from managed service underperformance Lead continuous improvement programs jointly with the managed service provider, including tooling upgrades, process redesigns, and training ...

Target first-touch resolution for all queries. Oversee implementation orders and track all in-flight projects. Ensure Customer Experience Executives deliver structured, SLA-aligned responses. Own all customer cases, engaging specialist teams where needed. Maintain CRM accuracy and onboard new service pillars with correct billing. Run daily case reviews … end. Work with Customer Success to drive product adoption and retention. Collaborate with wider teams to ensure a consistent customer experience. Governance & Compliance Ensure SLA adherence and escalate risks appropriately. Maintain regular service review cycles, including performance, lifecycle, and end-of-life planning. Success Measures Net value retention SLA achievement ...

range of technologies, including: Fortinet Fortigate (FortiManager/FortiAnalyzer) Cisco routers (29xx, 83xx, 4xxx – IOS-XE) Cisco switches (29xx, 93xx) Linux, crypto, VPN, IP SLA, BGP, OSPF, IPSEC, VOIP QoS Cross-team & Customer Support Analysing logs to identify trends and propose improvements. Supporting both internal colleagues and external customers. Producing … SLA reports and making recommendations based on performance insights. Acting as an escalation point for complex network support issues. Participating in a weekend/out-of-hours emergency support rota. What we’re looking for Essential Skills & Experience Minimum FCSS/FCP and/or CCNA/CCNP or equivalent. ...

applications and stakeholders, ensuring that acceptable solutions are found in a timely manner. Manages Aldi’s partners within contract guidelines, ensuring performance and SLA's are monitored and recorded to aid in continuous improvement. Ensure change control procedures are adhered too for site applications. Testing & Deployment support for site applications … prioritise tickets based on business need/impact Working as part of an IT support function Incident coordination End User device support Strong Communicator SLA knowledge Supply Chain/Warehouse Automation experience working with automation vendors (Desirable) Working as part of an IT support function within an automated warehouse (Desirable ...

across teams, channels and specialist functions Resource allocation across sales, customer operations and case management teams Productivity, utilisation, shrinkage, ramp time and performance analysis SLA, pipeline, backlog and operational capacity management Scenario modelling linked to growth initiatives, enterprise partnerships, marketing activity and product launches Hiring and headcount planning support … Advanced Excel, modelling and forecasting capability, able to build practical models from evolving or imperfect data Strong understanding of productivity, utilisation, shrinkage, ramp curves, SLA management and workforce forecasting Analytical and commercially minded, able to translate data into operational decisions and clear recommendations Comfortable operating in fast-growth environments where ...

Job Title: Senior Firewall & Network Security Engineer Location: London Position Type: Contract Overview We are seeking an experienced Senior Firewall & Network Security Engineer with deep expertise in the Fortinet ecosystem to join our infrastructure security ...

across services and projects Establish KPI frameworks, service intelligence, and reporting structures to drive data-led decisions Improve customer outcomes through enhanced service quality, SLA performance, and NPS Lead, develop and align senior operational leaders, building a high-performance, accountable culture Act as senior escalation point for complex service … just maintaining BAU Experience managing multiple functions and senior leadership teams Strong commercial acumen, including P&L or gross profit ownership Experience driving SLA performance, customer satisfaction, and retention Advantageous Experience scaling service desks into proactive, intelligence-led functions Exposure to ITIL or similar service frameworks Experience implementing automation ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA s are met alongside excellent customer service. Shifts 42 hours per week, working 4 days per week, 11 hour days, including weekends … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

trading floors. This role focusses on maintaining uptime, ensuring resilience of critical systems, and delivering rapid response to breakdowns in line with strict SLA requirements.You will play a key role in ensuring the electrical infrastructure and critical plant operate safely, efficiently, and without interruption. Key Responsibilities Respond to breakdown maintenance … requests within agreed SLA times Carry out planned preventative maintenance (PPM) and reactive works on electrical systems Diagnose and repair faults across power distribution, UPS, CPS, and cooling systems Perform repairs and maintenance on modular UPS systems Test and diagnose power quality issues, including harmonic distortion using on-site analysers. ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...