301 to 325 of 390 SLA Jobs

/technical domain. Write papers, articles and case studies and publish them on the intranet. Performance Parameters Contribution to customer projects measured by quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, CSAT. Automation process optimization measured by reduction in process/ ...

solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System ...

On-Site ICT Level 3 Support Engineer Widnes/Denton Permanent The Level 3 Support Analyst role is to provide escalated contact to end users so they can accomplish business tasks. This includes logging, prioritising ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

Job Location: Woolpit Additional Location Information: Salary: From £37,704 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate ...

escalation processes Ensure timely response and resolution of incidents and service requests Act as an escalation point for complex or high-priority issues SLA & KPI Management Own and report on service desk performance against SLAs and KPIs Monitor metrics such as: First Response Time Resolution Time (MTTR) First Contact Resolution … Ensure clear boundaries between project work and support activities Assist in identifying opportunities for project work from recurring support issues Key Performance Indicators (KPIs) SLA compliance across all clients Reduction in ticket backlog Improvement in response and resolution times Customer Satisfaction (CSAT/NPS) Team utilisation and productivity Reduction ...

regards to incident resolution and requests Handling customer requests and escalate according to company procedures Manage work queues and prioritise events, ensuring compliance with SLA’s Assist the service desk team leader in managing our service desk to deliver excellent customer service Work efficiently and productively to achieve and exceed … SLA’s and KPI’s Your previous experience Experience with how an ITIL service desk runs Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office 365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills ...

regards to incident resolution and requests Handling customer requests and escalate according to company procedures Manage work queues and prioritise events, ensuring compliance with SLA’s Assist the service desk team leader in managing our service desk to deliver excellent customer service Work efficiently and productively to achieve and exceed … SLA’s and KPI’s Your previous experience Experience with how an ITIL service desk runs Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office 365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills ...

Fast Company 2021 Best API & Best Trading Technology - presented by Global Fintech Awards. About this Role We are seeking an experienced Senior Product Manager (SLA Management) to own the end‐to‐end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will ...

teams Strong analytical, communication, and stakeholder-management abilities Comfortable working in a dynamic, fast-changing environment Responsibilities: Own end-to-end service delivery and SLA performance Monitor service metrics and produce clear performance reporting Act as main customer contact and escalation point Build strong relationships and run regular service reviews … Drive continuous improvement and resolve issues quickly Identify risks and implement mitigation plans Ensure SLA and contract compliance Support billing and identify efficiency opportunities Coordinate enhancements, upgrades, and minor change requests ...

Job Location: Cardiff Additional Location Information: Salary: From £31,519 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate ...

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and ...

desired resolution. Key responsibilities: Act as a point of contact for all Incidents and Problem Records Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule, and conduct incident reviews Ensure the closure of all resolved and end-user confirmed Incident records Provide guidance … Agile DevOps methodology Act as a point of contact for all Incidents and Problem Records Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule, and conduct incident reviews Ensure the closure of all resolved and end-user confirmed Incident records Provide guidance ...

including configuration and link checks for field engineers. Monitor network performance using SolarWinds and respond proactively to alerts. Ensure all incidents are resolved within SLA targets and accurately documented. Maintain clear and consistent communication with customers during fault resolution. Escalate issues appropriately to internal and external stakeholders. Conduct root cause … ensure regular updates to customers. Collaborate with third-party providers and carrier management teams to maintain service standards. Drive process improvement initiatives and ensure SLA compliance (targeting 95%+ resolution rate). What We’re Looking For Proven experience leading technical or NOC service teams. Strong ability to manage incidents ...

installation, maintenance, and administration of computer equipment and associated software, telecoms, and audiovisual systems. Role Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk ...

cloud services Ensure performance and availability of business-critical systems Manage incidents, service requests, and system documentation Maintain asset registers and licensing records Supplier & SLA Management Act as the primary contact for external IT providers Monitor SLA performance and manage service delivery Support supplier relationships and contract oversight Escalate ...

modify reports, dashboards, and report types to support business reporting needs. Maintain and update ServiceNow tickets daily with accurate, reproducible details and ensure SLA adherence across the Salesforce support queue. Support release management activities including sandbox refreshes, change set deployments, and post-deployment validation in production. Monitor Salesforce platform health … Working knowledge of Apex, Lightning Web Components, or other Salesforce development concepts (read-only level) is a plus. Understanding of case management workflows and SLA-driven support environments. Ability to perform structured work assignments with minimal supervision and lead small initiatives independently. Proficient in troubleshooting platform access, data, configuration ...

Life on the team A Security Cleared (Minimum SC) First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid ...

balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first mindset. Strong understanding of ITIL environments and SLA-driven service delivery. High attention to detail and ability to stay calm under pressure. Eligible for Security Clearance (SC minimum; NPPV3 preferred). … Doing Delivery & Customer Experience Act as the primary contact for customer issues, ensuring high-quality, timely communication. Oversee incident and request handling to ensure SLA adherence and clear, accurate updates. Coordinate with field teams and third parties to maintain seamless service delivery. Ensure incident records and customer updates meet professional ...

point of contact for application support and technical issues • Investigating and resolving incidents across live systems • Managing service requests in a structured, SLA driven environment • Working closely with L2/L3 teams to resolve complex issues • Monitoring application performance and system health • Supporting users across functional and technical queries • Identifying … years experience within Application Support, Technical Support or Systems Support • Experience with Jira, ServiceNow or similar ticketing systems • Strong understanding of incident management and SLA environments • Basic SQL knowledge and troubleshooting capability • Awareness of web applications, HTML and JSON • Strong communication and problem solving skills • Exposure to ITIL practices • Must ...

ROLE TITLE: Duty Technician/2nd line support LOCATION: Hursley 5 days per week - Monday to Friday ASSIGNMENT LENGTH: 12 Months Salary: £48,000 per annum CLEARANCE: ***The ideal candidate will have active SC Clearance ...

features to be used within the system Monitor incoming errors and ensure these are investigated and resolved within the agreed customer Service Level Agreement (SLA) Carry out thorough testing to ensure a Right First Time result is achieved Monitor and manage error logs, backups & any red box errors that ...

Assurance Testing Engineers. Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA). After-hours phone support coverage may be required based on business needs. The Maven Support Analyst's primary responsibilities include providing Production Support Services ...

visibility rather than authority. Own the on-call and escalation structure, ensuring the right people are reached at the right time. Service Desk and SLA Management Own the service desk end-to-end: tooling, processes, SLAs, and team performance. Be accountable for SLA compliance across all client environments; know … numbers, report them, and drive improvement when they slip. Track SLA metrics to support monthly governance and ensure process improvement is a constant focus to protect Raidiam's commercial commitments. Shape monitoring and alerting effectiveness, keeping false positive rates low and ensuring runbooks exist for all production environment events. Release ...

equipment where applicable Replace consumable components to enable quick resolution for end users Manage and maintain your own ticket queue in line with SLA/KPI targets Ensure accurate and timely ticket updates, working proactively to prevent SLA breaches Drive aged tickets through to resolution Liaise with workflow coordinators ...