101 to 125 of 231 Service Delivery Jobs in the Midlands

system availability, support, change control, issue resolution and escalation. Ensure technology operations support day-to-day business performance and long-term scalability. Lead technical delivery, digital change projects and technology implementation activity across the business. Support the Project Lead to ensure projects are well scoped, planned, prioritised, delivered … embedded effectively. Set clear delivery standards, project governance, documentation expectations, testing requirements and handover processes. Work cross-functionally with operational, finance, property, lettings, compliance and leadership teams to deliver technology-enabled change. Ensure digital change activity improves efficiency, data quality, service delivery and user experience. Lead technology ...

summary This is an exciting opportunity to join an established Lincolnshire Talking Therapy service as a B2 Administrative Assistant for the Skegness LTT Team. We are looking for an organised, flexible, efficient team player to join our busy mental health talking therapies service. The successful applicant will be based … Holly Lodge, Skegness, supporting service delivery, working Mon- Friday. The service will provide regular supervision and training to support this. You will require excellent communication, organisational and IT skills, as well as having an exemplary telephone manner, with the initiative to work on your own at times. ...

real stakeholders. The IT Analyst role focuses on turning business needs into clear, actionable requirements, bridging the gap between end users and IT delivery teams. If you enjoy stakeholder management, requirements gathering and making sense of complex information, this IT Analyst role is built for you. With an umbrella … rate of £37.22 per hour, and clear expectations around compliance and service delivery, it offers a strong platform to make an immediate impact in the IT and business systems industry. What You Will Do: - Collaborate with business teams to identify and analyse business needs and translate them into ...

real stakeholders. The IT Analyst role focuses on turning business needs into clear, actionable requirements, bridging the gap between end users and IT delivery teams. If you enjoy stakeholder management, requirements gathering and making sense of complex information, this IT Analyst role is built for you. With an umbrella … rate of £37.22 per hour, and clear expectations around compliance and service delivery, it offers a strong platform to make an immediate impact in the IT and business systems industry. What You Will Do: - Collaborate with business teams to identify and analyse business needs and translate them into ...

summary The role is designed to use technical skills to develop a strong service delivery to provide analysis across a diverse range of services. In carrying out your role, at least one of the agreed strategic anchors should be at the core of everything you do: Commissioning … early if the ICB receives a high number of applications. Previous applicants need not apply. Main duties of the job To support the operational delivery of day to day reporting across the system, focusing on financial reporting, contracting monitoring, and performance analysis, including: Analyse utilisation of health and care ...

Start date: beginning October 2026 To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues. Undertake … function. Participate in internal meetings, as required, to share and develop knowledge and best practice. Provide ‘end to end’ ownership of all incidents and service requests to ensure that problems are resolved effectively. Be proactive and ensure that regular status updates are provided to open tickets. Build and maintain ...

answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team. As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting … determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of contact (first ...

efficient connectivity within sites, between BRUSH locations, and to cloud and hosted environments. The position will work closely with internal IT teams and managed service providers (MSPs) to maintain network services, monitor performance, troubleshoot issues, and support the delivery of network-related projects and improvements. The role … accordance with BRUSH Group change management processes and technical standards. Provide 2nd and 3rd line technical support for network-related incidents, problems, and service requests, ensuring issues are resolved within agreed service levels. Troubleshoot and resolve network connectivity issues across LAN, WAN, Wi-Fi, internet, cloud, and hosted ...

architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. Your Impact AI & Workflow Innovation: Architect … Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to elevate self-service ...

portfolio of live consultancy engagements, facilitating regular engagement discussions, identifying risks and opportunities, and ensuring stakeholders and suppliers remain aligned on objectives, performance and delivery expectations. Success in this role will come from your ability to build trusted relationships, communicate effectively, influence stakeholders, challenge constructively and maintain oversight across … multiple engagements simultaneously. This is less about procurement activity and more about relationship management, stakeholder engagement, commercial performance and delivery oversight. Key Responsibilities Build and maintain strong relationships with stakeholders, consultants and suppliers across a portfolio of live engagements. Act as a trusted point of contact, understanding stakeholder priorities ...

portfolio of live consultancy engagements, facilitating regular engagement discussions, identifying risks and opportunities, and ensuring stakeholders and suppliers remain aligned on objectives, performance and delivery expectations. Success in this role will come from your ability to build trusted relationships, communicate effectively, influence stakeholders, challenge constructively and maintain oversight across … multiple engagements simultaneously. This is less about procurement activity and more about relationship management, stakeholder engagement, commercial performance and delivery oversight. Key Responsibilities Build and maintain strong relationships with stakeholders, consultants and suppliers across a portfolio of live engagements. Act as a trusted point of contact, understanding stakeholder priorities ...

payments worth over £195bn a year that support millions of people across the country. This is an influential advisory role at the heart of service design and delivery. You'll act as a trusted expert on fraud, error and security risk, helping teams across Universal Credit and Working … threats. Drawing on your expertise, you'll identify risks, assess vulnerabilities and recommend practical solutions that protect public money, safeguard citizens and support the delivery of effective public services. The scale of what we do is extraordinary, and the impact of your work will be felt across services used ...

simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking … work and help our customers which is always supported by strong human insight and communication.A core engineer who owns the day-to-day delivery, resilience and improvement of our online products and services. The Cloud Operations Engineer resolves incidents independently, builds and maintains automation and Infrastructure as Code ...

through the SC Clearance process We are seeking an experienced Senior Linux Engineer to join a specialist team responsible for delivering both Managed Service and Project-based activities . This is a senior technical role supporting a complex Linux estate across live production, development, and test environments. The successful … supporting complex multi-platform UNIX/Linux infrastructures. Strong understanding of Linux server performance tuning, patching, and system maintenance. Experience working within managed service and operational support environments. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Technical Knowledge Linux & UNIX SUSE Linux Enterprise Server (SLES ...

high level of performance across the department. You will set daily priorities, monitor progress, and provide strategic direction to your direct reports. Client & Service Excellence: You will serve as a key point of contact for clients, ensuring their objectives are met while maintaining professional and proactive communication. … accountable for meeting and exceeding KPIs and swiftly addressing any service failures to maintain exceptional delivery standards. Performance & People Management: You will be responsible for setting and monitoring daily service deliverables. A critical part of your role is to build and develop a high-performing team ...

ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive … busy/demanding environment Knoweldege Training and Experience Essential Ability to communicate effectively with people at all levels Ability to plan workload Desirable Customer Service Experience Experience of using a full range of IT systems Disclosure and Barring Service Check This post is subject to the Rehabilitation ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost. Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element … Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value. HMRC has around 400 FTE working within the end-to-end Commercial function, although ...

Visit to learn more. About the role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments.Your ImpactAI & Workflow Innovation: Architect and deploy … ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails.Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to elevate self-service and operational usability.Enterprise Integration & Automation: Connect ServiceNow with Azure DevOps, IAM, ITOM, and third-party ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

continued growth, we are looking for an experienced and commercially aware Technical Support Manager to lead our pump repair workshop and field service operations. This is an exciting opportunity for a technically skilled engineering professional who combines strong leadership capabilities with commercial awareness and a passion for delivering exceptional … customer service. The Role As Technical Support Manager, you will oversee the delivery of high-quality technical support services while driving operational efficiency and commercial performance. Acting as a key link between customers, sales teams, and technical personnel, you will ensure repairs and service activities are completed safely ...

network assessments. Design robust, scalable network architectures (LAN/WAN, SD-WAN, Cloud Networking, Cybersecurity, Wireless) tailored to client requirements. Deliver engaging product and service demonstrations, Proofs of Concept (PoCs), and technical proposals/RFPs. Translate client requirements into accurate Bills of Materials (BoMs), scopes of work (SoWs … webinars, product launch presentations, and represent Infinity Labs at industry trade shows and events. Provide competitive intelligence and market feedback to internal engineering and service delivery teams to help shape service offerings. Key Requirements Experience: 3+ years of experience in Network Engineering, Pre-Sales Engineering, Solutions Architecture ...

Operations Manager, you’ll play a key role in leading the delivery of high-quality onsite and field services across a defined region. You’ll work closely with Team Leaders, service teams, customers and internal stakeholders to make sure our services run smoothly, consistently and to the standards … team of Team Leaders. It would suit someone that is located in or around the Derby area. What you'll do Lead the operational delivery of onsite and field services, ensuring services meet agreed SLAs, KPIs and customer expectations. Manage, coach and support Team Leaders, helping them develop their ...

that improve homes and communities across the UK. As one of the country's leading property services providers, we combine operational excellence with innovative delivery to provide exceptional outcomes for our social housing partners. WPS Planned Housing Maintenance specialises in planned maintenance, energy efficiency retrofits and complex refurbishment projects. … project documentation, certifications and evidential records. Champion continuous improvement and identify opportunities for automation and digital innovation. Work collaboratively with operational teams to improve service delivery, productivity and governance. Lead training and development initiatives to improve digital capability across the business. Provide insights and recommendations to senior leadership ...