101 to 125 of 234 Service Delivery Jobs in the North of England

description, and then click on Apply. Enjoy solving complex IT challenges and making technology work better for people? Join Odevo UK's IT Shared Service team and make a meaningful difference across our UK operating companies. We're looking for an experienced Senior EUC Support Technician to deliver excellent … support. Reporting to the Service Delivery Manager, you'll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement. What you'll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server ...

About Us Information and Technology Ltd is a growing Managed Service Provider delivering infrastructure, cloud, cybersecurity and managed IT services to businesses throughout the UK. We pride ourselves on our long-term client relationships, delivering exceptional customer service and helping organisations use technology to improve productivity, security … security, support strategic decision-making and help ensure the continued growth and success of the business. You will have significant input into technical standards, service development, technology selection and the future direction of our technical services function. Who We're Looking For You may currently be working ...

across a major public sector digital transformation programme. This is an exceptional opportunity for a senior digital leader to shape the future of digital service delivery, accessibility, and inclusive design at scale, driving innovation and improving end-to-end user experiences across complex service environments. The Role … Deputy Director, you will lead the development of digital standards, accessibility initiatives, and service transformation programmes that improve public-facing digital services. You will work across organisational boundaries to define strategic direction, champion inclusive and accessible design practices, and identify opportunities to modernise and transform services through innovative approaches ...

primary on-site IT support contact, providing hands-on technical assistance to local users while working closely with a wider UK-based Service Operations team. The role will involve troubleshooting hardware and software issues, managing ServiceNow tickets and taking ownership of local laptop builds, configuration and deployment. Key Responsibilities … walk-up and scheduled assistance. Diagnose and troubleshoot hardware, software, Windows operating systems and basic network connectivity issues. Log, manage and resolve incidents and service requests through ServiceNow. Ensure tickets are accurately documented and users receive regular updates. Resolve technical issues locally wherever possible, escalating more complex incidents when ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

delivering excellent customer service. Key Responsibilities Application Support Provide 1st and 2nd line support/maintenance for all supported applications Systems Maintenance and Service Development Provide support to the Senior Information Analyst role in the development and delivery of new functionality and upgrades to existing solutions. Work … constantly develop and improve the effectiveness and quality of service provided to other business areas and continually build on operational relationships and operational understand. Face to Face Support Deliver face to face and remote technical support to colleagues Telephone Support Dealing with Service Desk telephone calls from colleagues ...

technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs. What You'll Be Doing: 1. Planning & Scheduling Oversight Manage and optimize engineer scheduling … Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with service management systems (CASH desirable) Strong analytical and reporting ...

want to work with modern platforms and influence technical decision-making. With an ambitious roadmap spanning cloud adoption, application modernisation, network transformation and service improvement, this is a business where infrastructure is viewed as a strategic enabler rather than simply a support function. You'll join a collaborative team … technology transformation, working on everything from cloud services and virtualisation to networking, resilience and business-critical applications. You'll combine technical expertise with project delivery, helping design, implement and support solutions that have a tangible impact across the organisation. Working alongside architects, project managers and service delivery ...

Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting. Working with global stakeholders, you will … shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

Infrastructure Automation, partnering with architects, software developers, DevOps engineers, and network specialists to create scalable, resilient, and highly automated solutions. Responsibilities: Network Automation & Service Development Design and develop automation solutions for enterprise network provisioning, configuration management and lifecycle operations. Build and maintain Python-based services, APIs and microservices that … support network service delivery and operational workflows. Develop reusable automation frameworks and service templates that enable consistent infrastructure deployment at scale. Engineer solutions that integrate with network controllers, orchestration platforms and management systems. Design and implement automation workflows across routing, switching and data centre environments. Software Engineering ...

their technical expertise and industry-leading workplace culture. They are looking for a hands-on Contract Performance Lead to bridge the gap between seamless delivery and account expansion. In this role, you will champion our client’s contractual obligations, empower a small customer performance team, and hold internal stakeholders … resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

services, this is an exceptional opportunity to make a measurable impact. What You’ll Be Doing Lead, support, and develop the IT operations and service delivery team Manage daily IT operations across cloud, infrastructure, and on‐prem environments Own Azure, M365, Entra ID, Intune, endpoint, networking, patching … Disaster Recovery Maintain system stability, performance, and security Enable the business to move to a DevOps and Product Delivery model Deliver improvements across service quality, processes, and user experience Work closely with internal teams to support business growth and operational needs What You’ll Bring Experience managing ...

also play a key role in strengthening operational resilience through the development of playbooks, contingency plans and continuity strategies, while supporting the successful delivery of business and technology change that enhances the experience of both colleagues and customers. About you For this role, you will have: Previousline management experience … within an operational, service or support environment Strong understanding of Retail Services, financial services, customer service delivery and relevant Nationwide products, policies,processesand systems Good working knowledge of Business Continuity and Incident Management processes,policyand governance Experience of quality assurance, problem solving and consultancy within an operational ...

delivering IT infrastructure support to Client, a leading audit, tax and consulting firm. This role supports Client’s National Technology team, a dynamic internal service function responsible for deploying and managing critical technology solutions that drive business operations and strategic growth As part of the Datacentre & Cloud team … infrastructure such as power and cooling systems, colocation services, and external data centres. Ensures optimal performance, scalability, and security of the platform as a service environment .Administers and supports enterprise Remote Desktop Services (RDS) and Active Directory (AD) environments, ensuring secure and efficient user access management. Develops, maintains ...

doing Supporting and maintaining core infrastructure services. Troubleshooting and resolving complex technical issues. Contributing to cloud, infrastructure and application projects. Working closely with service delivery, project and architecture teams. Supporting disaster recovery, high availability and business continuity initiatives. Driving automation and continuous improvement across the technology estate. Skills ...

Infotel UK is looking for an experienced Quality Assurance Manager to lead QA and service management across automotive technology programmes. The role will work closely with automotive clients, engineering teams, product owners, and delivery teams to ensure high standards of quality, reliability, and compliance throughout the product lifecycle. … digital platforms, and modern Agile/DevOps delivery. Responsibilities Define and implement QA strategies, standards, processes, and governance across automotive programmes. Lead QA and service delivery teams across multiple projects and workstreams. Manage and improve Ticket Processing & Tracking across ITSM tools. Facilitate and execute regular stakeholder workshops. Produce ...

implementing trailblazing solutions to advance our business. In this role, you will analyze and refine complex processes across various departments, including finance, technical support, delivery, and customer service. Your mission will be to develop comprehensive end-to-end systems that enhance operational efficiency. An enthusiastic and proactive approach … instrumental in enabling colleagues to leverage our extensive toolset effectively. Your support will empower teams company-wide to achieve peak performance. Customer service is key to success in the role – living our values are woven through everything we do to guarantee that our service delivery is second ...

customer journeys across the customer lifecycle. As a Product Manager, you will own a specific customer journey spanning Sales, Quote, Order, Fulfilment, Service Change and Billing activities. You will be responsible for defining the vision, strategy and roadmap for your journey, ensuring customer, colleague and business outcomes are delivered … through effective collaboration across Product, Engineering, Architecture, Service and Commercial teams. Rather than owning an individual product, you will take accountability for the overall journey experience, bringing together capabilities, processes and stakeholders to deliver seamless end-to-end outcomes. You will play a key role in identifying pain points ...

approach to data governance, ensuring our data remains high quality, trusted, well-defined and secure across the Group while enabling better decision-making and service delivery. As Data Governance Manager, you will lead the development and embedding of our Data Governance Framework, working collaboratively with data owners, data stewards ...

that underpin the end-user digital experience, ensuring these services are secure, resilient, supportable, and continually improved in alignment with University strategy and IT service management best practice. As the senior technical specialist for the Digital Workspace estate, you will help shape and develop the technical roadmap and future … maintain, and automate digital workspace environments. You will manage key relationships with internal stakeholders and maintain relationships with external technology vendors to ensure consistent service delivery and provide technical oversight for purchasing decisions. You will need excellent organisational and interpersonal skills, with the ability to interpret complex organisational ...

role in delivering the technology, infrastructure and digital capabilities that enable Gateshead Council, its schools and key partners to operate effectively and innovatively. The service provides strategic leadership, development, implementation and support of ICT solutions, ensuring employees are equipped with the tools and skills needed to work efficiently while … residents and communities. Join us and help defend the digital front line of local government. As Cyber Security Manager, you will lead the delivery of a robust and forward-thinking cyber security service that safeguards Gateshead Council's digital assets, infrastructure and information. You'll manage a team ...

data platform team to execute on the firm’s strategy to use data to drive strategic decision making. The role provides hands-on delivery and operational support for our data platform, to help ensure that we have a platform that remains performant and responsive to business needs in alignment … tools lawyers need to do their jobs efficiently and effectively. Key Responsibilities Willing to get hands-on managing the platform and getting involved in service delivery as required by the business. Own the end-to-end data platform roadmap, aligning analytics and data science capabilities to firm, practice ...

operational data. Proven leadership skills with the ability to collaborate, influence stakeholders and drive positive outcomes through data-led insight. Experience leading change and service improvement, taking projects from concept to delivery while influencing others to achieve objectives. Strong decision-making skills with the ability to interpret complex … that support operational and strategic decision making. By combining data from multiple sources, you’ll identify trends, measure performance and uncover opportunities to improve service delivery across Universal Credit and Labour Market services. You’ll work with operational colleagues, digital teams and senior stakeholders, including Directors and Ministers ...