26 to 50 of 144 Service Delivery Jobs in the North of England

Overview of Role We are looking for a highly organised and proactive Connectivity & Project Operations Coordinator to support the successful delivery of customer connectivity solutions and projects. This is not a traditional project coordination role. You will play a central role in managing the end to end flow … shape processes, improve ways of working, and make a genuine impact on how the function operates. You will work closely with colleagues across technical delivery, procurement, field engineering and finance, acting as the operational hub that ensures projects and orders progress efficiently and nothing falls through the cracks. ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader , at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices … customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities: Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs. Lead and support the team, helping them grow, perform well ...

carrying out basic hardware and operational tasks on behalf of customers. Working under supervision and reporting into the Remote Hands Manager, this role supports service delivery through predefined activities such as equipment checks, cable patching and device handling while adhering to operational processes and customer instructions. This … documented procedures and work instructions Assist with rack audits and documentation Assist with receiving and moving equipment Assist with asset tracking and inventory management Service Delivery & Customer Support: Respond to service requests via ticketing systems Work within SLAs and priority levels Accurately record actions and update tickets ...

carrying out basic hardware and operational tasks on behalf of customers. Working under supervision and reporting into the Remote Hands Manager, this role supports service delivery through predefined activities such as equipment checks, cable patching and device handling while adhering to operational processes and customer instructions. This … documented procedures and work instructions Assist with rack audits and documentation Assist with receiving and moving equipment Assist with asset tracking and inventory management Service Delivery & Customer Support: Respond to service requests via ticketing systems Work within SLAs and priority levels Accurately record actions and update tickets ...

providers like BT, Atos, and Microsoft. Review and assess Statements of Work (SOWs) to ensure they align with contractual agreements, commercial terms, rates, and service commitments. Provide commercial challenge and scrutiny of supplier proposals to ensure value for money and alignment with business requirements. Monitor, track, and manage supplier … requests and proposals through approval and governance processes. Conduct supplier performance reviews against contracted obligations, service levels, and agreed deliverables. Manage and coordinate supplier performance escalations to ensure issues are resolved efficiently and appropriately. Ensure compliance with supplier governance frameworks, processes, and controls. Support contract lifecycle activities relating ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

recruiting for a Business Analyst to join a well-established Harrogate-based MSP going through a major business transformation programme, spanning finance, service delivery and sales functions, alongside a broader push into AI-first, data-led ways of working. This is a 12-month FTC with genuine scope … role to grow, and hybrid working at 2 days a week in Harrogate. What you'll be doing: Working closely with stakeholders across finance, service delivery and sales to gather and document requirements Running workshops, writing user stories, and supporting Agile delivery cycles Mapping current state ...

Operations Manager York Hybrid Lorien are partnering with a client who require an IT Operations Manager to oversee the performance and delivery of IT services in a fast-moving environment. This is a hands-on leadership role, combining technical involvement with team management to ensure reliable, efficient IT operations … . Key Responsibilities Service Delivery & Operations Ensure IT services are stable, secure, and performing effectively Manage incidents and requests within agreed timeframes Monitor system health and oversee patching, backups, and maintenance Leadership & Team Management Lead and develop a team of IT engineers Allocate and prioritise workload aligned ...

help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience. Key Responsibilities Manage customer queries via Zendesk and phone, resolving issues within SLAs Take ownership … suggest product improvements Share knowledge with the team and stay up to date with product updates and industry changes Support continuous improvement in service delivery and customer experience This is a hybrid role with three days a week based in our Swinton office. Some travel to other offices ...

deliver innovative support solutions for advanced air systems. The role focuses on developing digital support strategies and defining data-driven solutions that enhance the delivery of through-life services. Working across engineering and support functions, you will help ensure data and information are effectively managed, analysed and exploited … teams to develop model-based representations of the TLS digital ecosystem. Support the integration of the TLS Digital Strategy with wider programme, product and service development activities, ensuring requirements relating to IT, digital infrastructure, technologies, C2&I, data management and governance are captured and communicated. Contribute to ensuring alignment ...

product suite. You won’t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You’ll sit at the heart of that pod, owning issues end to end and taking … valuable experience in a growing HR tech space with exposure to modern platforms Impact: Gain variety and development opportunities across support, projects and technical delivery What you’ll be doing • Investigating and resolving technical issues across our HRIS platform, within agreed SLAs. • Owning cases from first contact to resolution ...

Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service … Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

headquartered technology-led group on the appointment of a Head of Infrastructure & Cyber Security. This is a great opportunity to lead a sizeable Infrastructure, Service Delivery and Cyber function at a pivotal point in the organisation’s evolution. The business operates reliable, high-availability digital services across … Services or a similar technology leadership role within a complex, platform based environment. The successful candidate will bring experience across infrastructure, cloud, cyber, service delivery and operational resilience. Just as importantly, they will be collaborative, commercially aware, pragmatic and able to build trust with experienced technical teams while ...

Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. … role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line ...

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing … story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across ...

opportunity with a minimum of three days per week in the office. What will you be involved in? As part of Sage’s IT Delivery Graduate Programme, you’ll gain hands-on experience across our global IT function, developing the skills, knowledge, and business understanding needed for a successful … career in technology. You’ll complete rotations in two or more areas, including Architecture, IT Delivery, Development, IT Service Delivery, and Service Operations. Along the way, you’ll learn how technology strategy is shaped, delivered, and supported within a global organisation. You’ll have the opportunity ...

areas Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

Service Lead 📍 Manchester (5 days onsite) 💰 Up to £75,000 🔒 BPSS eligible We're supporting a major enterprise organisation delivering a large-scale Identity & Access Management transformation and are looking for an experienced IAM Service Lead to own and mature a complex hybrid IAM service. This … leadership role with responsibility for service governance, continual improvement, stakeholder management and operational ownership across a broad IAM estate supporting both on-premise and cloud identity platforms. What you'll be doing Owning the IAM service end-to-end, ensuring stable, secure and compliant service delivery. Leading ...

Marine Management Organisation On behalf of Maritime Management Organisation (MMO), we are looking for a IT Service Manager (Inside IR35) for a 9 month (until end of March 2027) contract based in Newcastle (2-3 days per week on site). As a IT Service Manager, your main … responsibilities will be: * Work closely with business specialists/service designers to translate business requirements and user needs into new services/products or enhancements to existing services and user experience * Create and manage service/product backlogs, prioritising effectively in conjunction with key stakeholders against a wide ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs … that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful ...

MSite has an exciting opportunity for a Customer Service Representative to join our team working in Liverpool. You will join us on a full-time, permanent basis. We are an extraordinary technology brand looking for extraordinary people. From humble beginnings, MSite has risen to become a global leader, providing … story and join a dynamic market leader at a crucial stage of its development. At MSite, you can expect more. The Customer Service Representative role: As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across ...

optimisation of mechanical infrastructure. With the support of their established team of Data Centre Services Engineers, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the sites. See the attachments in the document section for the full job description and more detail … sites. Key responsibilities: Leadership & governance Own and lead end-to-end data centre operations ensuring continuous service availability. Manage people resourcing, shift patterns and escalation processes and lead and develop the on-site teams as well as managing vendors and contractors Maintain training programmes for the operations teams including ...