26 to 50 of 117 Service Delivery Jobs in the North of England

Join us as a Service Delivery Manager and lead our mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices … customer feedback to enhance our services. Your leadership will be pivotal in shaping a responsive, efficient, and customer-centric support environment. Responsibilities: Ensure our Service Desk delivers 24/7 support, keeps P1 incidents under control, and meets SLAs. Lead and support the team, helping them grow, perform well ...

stability, performance and resilience of our enterprise applications used across our Housing and Care organisation. Youll lead the Applications Support team, overseeing operational support, service quality and continuous improvement across a broad application landscape, containing everything from HR, finance, care, housing and service management platforms. As part … Service Operations and working closely with Engineering, Change Delivery teams and third-party suppliers, youll help ensure our application services remain available, reliable, secure, and fit for the future. What youll be doing Lead and develop the Applications Support team, through strong people- centred values and behaviours ...

Life on the team Our Delivery Leadership team is the central point of contact for customers into Group Delivery, ensuring high-quality service and a consistently strong customer experience. Youll join a supportive and collaborative team, working on a complex and very high-profile account. This … fast-paced environment where service performance and customer outcomes really matter, with clear opportunities to develop and progress your career. What youll do As a Customer Delivery Manager, youll be responsible for delivering services into one of our large and complex customer accounts. Youll take ownership of service ...

business development and client teams from early in the sales cycle, helping shape deals before they reach the contract stage and staying close to delivery to manage risk as programmes evolve. We are looking for someone who is as comfortable contributing to a commercial proposal as they are redlining … senior leadership and project teams on contractual risks, obligations and opportunities • Advising on intellectual property matters, including IP ownership, licensing and confidentiality in service delivery contracts • Supporting the full contract lifecycle—from pre-engagement through to post-project delivery and dispute resolution • Developing and maintaining contract templates ...

Director of HR AI Tech & Transformation (GTM, Capability & Delivery) At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges … staying ahead of advances in employee‐experience tooling such as Viva, Copilot and Gemini, and helping clients understand how these developments reshape communication, knowledge, service delivery and the wider role of HR. Overseeing the delivery of complex HR technology engagements , ensuring solutions integrate effectively across Microsoft Teams ...

technology created with purpose. YOUR ROLE As a Senior Consultant – ServiceNow HRSD , you will play a pivotal role in helping organisations transform their HR service delivery through innovative digital solutions. With the world of work evolving rapidly, HR and GBS functions are shifting from traditional service models … optimise HR processes, and deliver tailored ServiceNow capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications enabling the design and implementation of ServiceNow HRSD modules and supporting testing and deployment activities. Your insights ...

contractor payroll technology provider, supporting the United Kingdom temporary labour market. Known for compliant payroll solutions, high volume contractor processing, and exceptional customer service, the business delivers scalable payroll systems designed for umbrella companies, recruitment agencies, and contractor workforces. The Role – Customer Growth Manager (Implementations & Onboarding) This … contractor payroll Deliver a seamless customer onboarding experience with high adoption rates Act as the main client contact during implementation and early-stage service delivery Apply expert knowledge of United Kingdom payroll legislation and umbrella payroll compliance Support system configuration for high volume payroll and batch payment models ...

Lead Portfolio Delivery Manager Salary: £69,501 per annum (Candidates based in Yeading will receive the London Weighting allowance of £4,000) Vacancy Type: Permanent Location: Bristol, Swansea, Leeds, Nottingham, Newcastle, Oldham, Birmingham or Yeading. Apply before 11:55 pm on Wednesday 27th May 2026 About … Lead Portfolio Delivery Manager is a senior leadership role within DVSA, acting as the head of profession for Agile Delivery Management within one of the two core agency value streams. As a core member of the agency’s cross-discipline leadership team in either vehicle or driver value ...

people management, operational oversight, and stakeholder engagement. While technical knowledge is important, your primary focus will be leading people, managing workloads, and driving consistent service standards . This role is office-based in Bolton. The site operates 24/7, so flexibility is required to support operational needs, rota … managing a team of NOC Operators, creating a positive, accountable, and high-performing environment Managing rotas, resourcing, and workload planning to ensure consistent SLA delivery across a 24/7 operation Supporting recruitment, onboarding, training, and ongoing development of the team Acting as an escalation point for operational issues ...

Closing date: 08/06/2026 About the Role Are you a technical leader who can balance high-level strategy with hands-on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. … that ensures our digital infrastructure is resilient, user-focused, and future-ready. Why This Role? Operational Influence: Take the lead on the Group s service delivery, ensuring we don t just meet SLAs we exceed them. Strategic Impact: Play a pivotal role in the execution ...

Reporting directly to the Chief Operating Officer, the successful candidate will lead the strategic development of technology, digital transformation, cybersecurity, infrastructure, data governance, and service delivery across a multi-site environment. The organisation is seeking an individual capable of operating both strategically and operationally - someone who can influence … senior leadership and governance level while also ensuring the delivery of a robust, secure, and high-performing IT function that supports teaching, learning, operations, safeguarding, and engagement across the wider community. This appointment comes at an exciting stage of the organisation's evolution, with significant appetite for innovation, digital ...

Capgemini is looking for a Business Relationship Manager to work in Manchester. This role involves managing service delivery in a hybrid working environment and requires strong communication skills to collaborate with key stakeholders. The ideal candidate should have a proven track record in service delivery, maintain ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation … solutions Own the customer onboarding and post-implementation experience, ensuring high adoption and satisfaction Act as a senior client contact during implementation and early service delivery Apply strong knowledge of UK payroll legislation and umbrella payroll compliance Support accurate system configuration for high-volume and batch payment payroll ...

Technology is recruiting a NOC Team Leader for a growing managed services organisation in Bolton. This role is focused on people, process, and service delivery within a Network Operations environment, not technical leadership. The Role You'll take ownership of the day-to-day running … operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support new tools/systems Skills & Experience Experience in a NOC, MSP, ISP, or service operations environment Proven ...

function into a modern, high-performing technology operation. You will take ownership of a complex enterprise estate and play a central role in improving service delivery, strengthening operational maturity, and supporting a wider digital transformation roadmap. Working closely with senior leadership, you’ll have the autonomy, backing … incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service-led approach. As stability improves, you’ll play a key role in delivering priority areas of the wider digital transformation programme, supporting cloud migration ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

recognised for combining deep payroll and legislative expertise with robust, scalable systems that support complex contractor engagement at volume. With a strong reputation for service quality, compliance and innovation, the organisation continues to grow through operational excellence and client-centric delivery. The Role This is a senior Payroll/… sector. The role does not involve running payroll. You will act as the operational and subject-matter lead for client onboarding, implementation and ongoing service delivery, ensuring customers fully adopt and maximise the platform while operating compliantly and efficiently. Reporting into senior leadership, you will oversee structured implementations ...

local and global sourcing strategies. In practice, this means supporting ambitious businesses to build and scale high-performing teams, helping them meet both immediate delivery needs and long-term growth objectives. Our clients range from start-ups and scale-ups through to large enterprise organisations, and they rely … market knowledge, delivery capability, and collaborative approach to help them secure the right talent and build effective teams. We pride ourselves on building long-term partnerships with our clients, understanding their challenges, and delivering practical, flexible solutions that support their business goals. The Role: Client Services Account Manager ...

Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Role Deliver excellent customer and technology services via the service desk channels Use service monitoring tools to aid problem-solving … service delivery Use automation where possible to support the automatic resolution or mitigation of issues Support, develop and coordinate the effective functioning of business applications Contribute to the planning of application scalability, configuration changes and releases Providing virtual support for staff working remotely as well as on-site. ...

Join Our Client Cheshire Police's Team as an IT Service Desk Agent! Are you passionate about technology and dedicated to providing exceptional customer service? Our client, Cheshire Police are seeking enthusiastic individuals to fill the role of IT Service Desk Agent in Winsford. This temporary position … offers an hourly rate of £13.44, and we want YOU to be part of their dynamic team! Role Overview : As an IT Service Desk Agent, you will be the first point of contact for our customers, delivering top-notch support for the Force's IT systems. Your mission ...

business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business. Please note: All applicants must to be willing to work from the Manchester Office on occasion to attend training … later than 9am as well as being willing to cover the 8am - 4pm as needed. Responsibilities: Deliver excellent customer and technology services via the Service Desk channels Use service monitoring tools to aid problem solving and service delivery Use automation where possible to support the automatic ...

Service Desk Lead/Manager Trafford Park | On-site | £40,000 + benefits | Career-defining opportunity This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover … that changes your career. Whats in it for you? Step into a leadership role without needing years of management experience Own and shape the Service Desk function from the ground up Work directly with a forward-thinking Head of Technology and fractional CIO Get exposure to IT transformation, service ...

Role: Service Desk Team Lead Location: Whalley/Clitheroe (On-site initially, hybrid available further down the line) Salary: £30,000 £35,000 (depending on experience) A growing Managed Service Provider is looking for a hands-on Service Desk Team Lead to join their close-knit team. … into a leadership role while still remaining technically involved on a day-to-day basis. Youll play a key role in supporting the service desk function, mentoring a junior engineer, and ensuring a high level of service delivery across a varied client base. The Role ...

thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical … expertise, customer service excellence and people management to drive continual improvement across the team. About the role: Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security ...

Service Manager - ERP Transformation Sector: Local Government Location: Bradford, onsite 2/3 days a week Duration: 3 month contract Rate: Up to £550 per day As SAP Service Manager, you will oversee the day-to-day operation, performance, and development of the organisation's SAP estate. … will lead a dedicated SAP support team, manage service delivery, ensure system stability, and maintain strong relationships with stakeholders and suppliers. You will also play a key part in an upcoming ERP transformation programme-supporting the planning, transition, and implementation of a new enterprise platform. This role combines ...