51 to 75 of 144 Service Delivery Jobs in the North of England

Customer Support Advisor/Contact Centre Customer Service Agent A great opportunity for a Customer Support Advisor/Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £26,228 per annum + Benefits LOCATION ...

grounded in genuine user needs. You will lead the design, planning, and execution of research programmes across complex services, working within Government Digital Service (GDS) standards and ways of working. You will operate across multiple phases of delivery - Discovery, Alpha, Beta, and Live -providing actionable insights that influence … service design, policy decisions, and delivery priorities. You will collaborate closely with designers, product managers, business analysts, and technical teams to ensure user-centred design is Embedded within agile workflows. Key Responsibilities: * Plan and design comprehensive user research programmes, testing both high-level concepts and detailed service ...

grounded in genuine user needs. You will lead the design, planning, and execution of research programmes across complex services, working within Government Digital Service (GDS) standards and ways of working. \n You will operate across multiple phases of delivery - Discovery, Alpha, Beta, and Live -providing actionable insights that … influence service design, policy decisions, and delivery priorities. You will collaborate closely with designers, product managers, business analysts, and technical teams to ensure user-centred design is Embedded within agile workflows. \n Key Responsibilities: \n * Plan and design comprehensive user research programmes, testing both high-level concepts ...

Technical Service Analyst Grade D: £30,373 (National) Contracted Hours: Full-time, 37 hours per week Contract Type: Fixed-Term until March 2027 to cover the postholder on secondment Location: Office based in Newcastle Closing Date: Wednesday 22 July 2026 at 11.59pm Make a difference Every role … youre looking for a new role in Technology that gives a true sense of meaning and purpose, then youve found it! As a Technical Service Analyst, youll help ensure our people have reliable, secure technology so they can support safe, effective care across England. Picture this Youre helping colleagues ...

Project Manager Manchester | Hybrid Working A growing organisation is looking to appoint a Project Manager to support the delivery of a broad and varied portfolio of technology and business change initiatives across the wider business. This role requires a genuinely well rounded Project Manager (Tech & Business Change) with experience … operating across multiple areas of technology and transformation, rather than someone focused purely on a single technical discipline or isolated delivery environment. The successful individual will work across a wide range of initiatives including CRM and business application projects, infrastructure and end user technology upgrades, operational systems improvements, integrations ...

with regular onsite meetings in Chandlers Ford Salary: Circa £75k + Discretionary Bonus Scheme Are you a people-focused engineering leader who enjoys driving delivery, shaping technical direction and helping teams do their best work? Do you bring a strong understanding of the software development lifecycle … standards, tools and ways of working used by your team. You'll also work closely with stakeholders across the business, including areas such as Service Delivery and Platforms, helping to keep communication clear and delivery aligned. Alongside delivery, you'll manage resources, oversee quality, reduce risk ...

with their individual contract conditions, performance targets and budgets. Lead on resolving complex queries, issues and disputes arising from customers and contractors, ensuring the delivery of a seamless service including dealing with complaints and difficult customers. Provide professional advice, guidance and information to a range of stakeholders. … ensure value for money. To be responsible for and ensure that areas and facilities relating to a managed contract which are utilised by service users are fit for purpose and meet the needs and aspirations of those service users. To ensure all Business Continuity Plans relating to managed ...

experience supporting or engineering core services including Azure, Entra ID (Azure AD), Conditional Access, and on-prem Active Directory (DNS, DHCP, GPO). Live service change and support Experience delivering and supporting technical change in a live service environment, including impact assessment, implementation, and post-change validation, alongside … incident & problem management related activities. Enterprise service delivery experience working in a large, multi-supplier or multi-team environment, understanding dependencies, governance, and shared accountability. Desktop and application management Experience with software deployment and desktop management in an enterprise setting, including troubleshooting and lifecycle management. You and your ...

Industrious Recruitment is delighted to be recruiting for a Field Service Engineer on behalf of a leading organisation within its sector. This is an excellent opportunity for an experienced engineer to join a well-established business, providing technical support and maintenance services to customers across the Chester region. … solutions. Work closely with customer IT teams to maintain and support networked systems and equipment. Build strong customer relationships through professional communication and exceptional service delivery. Keep customers informed of progress and estimated completion times throughout service visits. Liaise regularly with the Regional Field Service Manager ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across ...

York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware ...

looking for a technically strong Team Lead. You'll guide a high-performing DevOps team, shape technical direction, and work alongside customers and delivery partners to ensure critical services remain secure, resilient and continually improving. If you're someone who thrives on solving complex technical challenges, mentoring engineers … lead a multidisciplinary DevOps team responsible for delivering and supporting secure services within a high-assurance environment. Working closely with technical specialists, delivery managers and customer stakeholders, you'll provide technical leadership across live services and project delivery, helping to prioritise work, manage risk and ensure solutions ...

Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware ...

will join HMRC's flagship Customs Transformation Programme , supporting the testing of the UK's central customs platform within a high-performing IBM delivery team. As a Quality Engineer, you will work closely with Business Analysts and stakeholders to understand requirements, design and execute test scenarios, and contribute … Work with a bespoke BDD (Behaviour-Driven Development) automation framework Identify, log, and track defects through to resolution Collaborate with developers, analysts, and wider delivery teams Communicate effectively with both technical and non-technical stakeholders Contribute to continuous improvement of testing processes and tools Support delivery within ...

ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive … Managing Intersystems servers/Developing with Intersystems Objects and SQL Knowledge & Experience Essential Experience producing long term technically resilient software plans to support digital service objectives and product lifecycle, including: planning, development, testing, integration, deployment Specialist knowledge and advanced understanding of a variety of development techniques and methodologies, specifically ...

efficient access to Windows-based systems across the enterprise. Your expertise is essential for maintaining operational integrity, preventing unauthorised access, and enabling smooth service delivery across the organisation. What you’ll Do Manage user/non-user accounts and access across Windows environments. Administer privileged access controls … processes to make them more effective. Lead onboarding, access recertification, audit remediation, and automation efforts. Provide consultancy on large/complex initiatives ensuring full service introduction governance. Help shape how Windows access is managed as identity and access management continues to change. Stay flexible and ready to work with ...

systems Assist with deployment and configuration of client infrastructure and telecoms systems Carry out testing and documentation of installed cabling and hardware Support project delivery for installations, upgrades and relocations Maintain accurate technical documentation and handover notes following each job Client Interaction & Service Delivery … tools, ladders and access equipment Maintain a clean, organised and professional working environment at client sites Internal Collaboration Work closely with the Service Desk and Project teams to ensure smooth job delivery Provide feedback from site visits to improve processes and service quality Contribute to internal documentation ...

Systems) Experience and Skills: Required: 7+ years of experience working with Technology or in engineering, technology fields Proven knowledge and understanding of standard IT service delivery, ITIL and Agile practices. Proven experience in technical product management or technical product delivery. Deep understanding of business/processes and high … level understanding of high-quality digital product delivery Strong interpersonal skills with a focus on translating analysis into actionable recommendations Proficiency in Agile delivery tools; JIRA, Leankit, Confluence, Asset Mgmt, etc. Proficiency in Service Now application. Preferred: Experience in managing software product portfolio for a product line ...

Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side … will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience ...

removing bottlenecks at scale, this is a role where you can make a real impact. The Role You will be joining the Engineering and Service Delivery community, working closely with Platform Owners,DevSecOps, Quality Engineering, and Environments teams. This is a highly collaborative role that sits … aligned, environments are ready, and risks are understood and managed. Youllplay a key role in evolving our release practices towards automation, observability, and progressive delivery, while enabling teams to move faster without compromising stability or compliance. What Youll Do Defining and evolving release and deployment strategies that enable safe ...

part of the Digital Clinical team, the post holder will work closely with the CCIOs and Digital Clinical Safety and Governance Officer to support delivery of the Future Christie programme and the Christie 2028 Strategy.The post holder will provide operational nursing and AHP leadership to support the safe design … planning, implementation and evaluation of digital systems. Support approaches to improve digital readiness, capability and adoption across the workforce. Contribute to the development and delivery of digital training and education in collaboration with digital, workforce and education teams.Digital Systems and Informatics Participate in the testing, configuration and optimisation ...

working with a fast-growing IT consultancy who are quickly developing a strong reputation by helping organisations accelerate their digital transformations through expert delivery across cloud, AI, software engineering and enterprise technology. They combine strategic consultancy with hands on technical expertise and partner with clients to solve complex challenges … maintaining, supporting, and delivering network services across the organisation. The role leads a small team of engineers while actively contributing across BAU support, project delivery, and operational improvement. The position focuses on ensuring stable, secure, and high-performing networking across sites, warehouses, offices, and cloud environments, while also providing ...

provide essential administrative and operational support to the development and maintenance of our information systems. Working within Digital Services, you'll contribute to the delivery of strategic, tactical and day-to-day system management. The role sits within the Digital Services Deployment and Support Team, who lead on planning … ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues. We are committed to creating and maintaining a fair and supportive ...

Systems) Experience and Skills: Required: 7+ years of experience working with Technology or in engineering, technology fields Proven knowledge and understanding of standard IT service delivery, ITIL and Agile practices. Proven experience in technical product management or technical product delivery. Deep understanding of business/processes and high … level understanding of high-quality digital product delivery Strong interpersonal skills with a focus on translating analysis into actionable recommendations Proficiency in Agile delivery tools; JIRA, Leankit, Confluence, Asset Mgmt, etc. Proficiency in Service Now application. Preferred: Experience in managing software product portfolio for a product line ...

colleagues and other departments to enhance operational efficiency. Provide timely technical support to internal users and our Corporate Distributors, ensuring a high standard of service and clear communication. Working areas include: SAAS application development (Zoho One). Microsoft 365 Administration (maintaining and improving M365 tenant(s)), including Entra … Firewall management. AWS cloud administration. IT Incident response & DR. What youll need: A minimum of 5+ years experience in IT Infrastructure/Networking/Service Delivery or equivalent roles. IT relevant certification(s) (BSc, Diploma, CompTIA) or equivalent. Strong knowledge of ITIL. Full UK driving licence. Proven experience ...