1 to 25 of 69 Service Delivery Jobs in the South West

Service Delivery Manager (Data) Location: Remote (only within the UK) Salary: up to £65k Job Purpose: The Service Delivery Manager is a new and strategically important role for us. You will be accountable for managing the delivery of our unique AI-powered data transformation products … and manage the many moving parts that go into delivering these services and building out this unique product offering. Responsibilities: Plan & project manage the delivery of AI-Powered data transformation services to scope, quality, timeframe and budget Establish and tightly manage the QA process, ensuring quality gates are implemented … and quality thresholds are met by all teams Provide continuous feedback on ML model outcomes, product functionality and service delivery process to ensure embedded learning loops, continuous improvement, build efficiencies and scalability in delivery Manage partners and external resources to ensure sufficient resource capacity to deliver services more »

the successful applicant to under go SC security clearance The Role: This is intended as a guide to the type of work the Solution Delivery & Support Team Leader may be asked to perform and is not an exhaustive list. Provide effective leadership and direction to the Solution Delivery & Support team, including line management of your direct reports. Develop the capabilities of the Solution Delivery & Support team, to meet current and future demands, in line with our strategy and plans. Strengthening our Service Management and Service Delivery capability for digital, data and technology services … and proactive contribution to the Technology Solutions Practice, helping to ensure we meet the strategic objectives and aspirations. Manage the resourcing of the Solution Delivery & Support team, including recruitment and deployment. Provide technical leadership and support for our projects, ensuring we provide effective contributions on all aspects of Solution more »

You will take on the role of Weather Impacts and Advice (WIA) Network Operations Manager, working alongside the Defence Operations Team and wider WIA Service Delivery Managers in order to support Service Delivery. This role will initially be working within the Defence Squad, however it is anticipated … that it will continue to evolve to encompass all Customer Service Delivery Squads going forward and you will be responsible for ensuring service excellence is delivered to all relevant stakeholders, both internal and external. Your key duties Leading the auditing process across WIA, ensuring all sites and … the internal auditing team. Through working with the Defence Business team, be involved in SDA assurance reporting in order to demonstrate to customers the delivery of the Defence service being paid for. Collaborate across teams in order to produce the monthly customer engagement survey and also provide support more »

business. Reporting to the Head of Infrastructure & Applications, this role is an integral part of the leadership team, providing strategic direction for the broader Delivery & Operations function and will have line management responsibilities Key Responsibilities: Play a key role in shaping, implementing and in the adoption of changes to … model or organisational structures Provide leadership and team management, under a matrix structurecontinuous improvement, and embedding best practices, processes, and methods. Ensure operational IT Service Delivery, aligning services with agreed-upon service levels, standards, and policies. Service delivery, project and budget management The successful candidate … will have experecne within: Experienced team lead/management who can demonstrate project/service delivery Windows Server, all versions including core Exchange, SharePoint and Azure AD Power Platform Management PowerShell and Bash Scripting If you are interested in this fantastic opportunity please apply online or for more more »

Ready for an adventure in Defence Support? Imagine being a key player in the Through Life Support (TLS) and In Service Delivery (SDM) management of platforms and equipment from their initial concept all the way through to deployment and eventual disposal. Now, think about having the freedom to … are incredible opportunities that offer variety, challenge, and the chance to make a real impact. What Will You Do? As a Lifecycle Support and Service Delivery Manager, your role is all about planning, delivery, and operation. You'll be the go-to person for in-service … get the support they need. If you're excited about utilising Integrated Logistic Support (ILS) principles across the entire Concept, Assessment, Demonstration, Manufacture, In Service, and Disposal (CADMID) cycle, you're in the right place. What We Expect from You We're looking for top talent to join us. more »

Unlock Your Career Potential with Us: Through Life Support and In Service Delivery Specialists Are you ready to take the next step in your career and embark on an exciting journey with us? My Clients Operational Delivery team has a fantastic opportunity waiting for you to join … them as a Through Life Support (TLS) and In Service Delivery (SDM) specialist. They are at the forefront of innovation in defence programs, offering a unique chance to contribute at every stage, from concept to end-of-life disposal management. Location and Flexibility: The primary location is in … Role: In this dynamic position, you will be using a diverse set of skills, including: Planning: Shaping the future by laying out effective strategies. Delivery and Execution: Making things happen, ensuring operational excellence. Equipment Modifications: Playing a crucial role in enhancing equipment performance. Repair Procedures: Utilizing your knowledge to more »

Temporary Construction Utilities Delivery Lead 548CW Hinkley Point C, Somerset Up to £430 per day umbrella Long-term contract The Site Operations Temporary Utilities Coordination Delivery Lead reports directly to the Utilities and Projects Service Manager and is responsible for the planning and coordination of all temporary … utility application requests received by Site Operations. Responsible for ensuring the efficient delivery of a singular but substantial support service in accordance with all safety, quality time and cost parameters to meet the needs of the HPC construction project and Associated Developments. The Temporary Utilities Coordination Delivery … work – and may be involved in all stages of the procurement, planning, implementation and operation of their key contract area. The Temporary Utilities Coordination Delivery Lead is responsible for directing the safe, timely and efficient provision of the Utilities Infrastructure including Mechanical, Electrical and IT services in order to more »

Service Delivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a track record of delivering impactful solutions and expertise … with business process owners and technical teams to define operational requirements across various project stages. • Showcase expertise in defining and executing project plans, including service transition plans. • Exhibit leadership in guiding delivery teams through traditional/hybrid and agile methodologies. • Understand the procurement lifecycle, including requirements gathering, evaluation … skills. • Display financial acumen in managing engagement financials effectively. • Proficiently capture and manage project and programme risks and issues. • Hold one or more recognized delivery certifications such as PMP, Prince2 Practitioner, MSP, Certified Agile, Certified Scrum Master, SAFe Agile, or ITIL. • Possess familiarity with one or more common technologies more »

IT Service Desk Team Lead – London/hybrid working - £43,000 - £48,000 + Benefits ServiceNow, ITIL, Leadership, AzureAD, O365, Intune Are you a dynamic IT Service Desk Lead with a passion for providing exceptional technical support? Do you thrive in an environment where you can make a … significant impact? We're seeking a talented individual to join our clients team as an IT Service Desk Lead. Our client prioritize excellence in IT service delivery to meet the evolving needs of their business and ensure unparalleled support for our end-users. As a leader in … their industry, they are committed to fostering innovation and maintaining high standards of performance. As the IT Service Desk Lead, you'll be at the forefront of ensuring the IT service desk team delivers timely and effective technical support to our end-users. Your leadership will be instrumental more »

work scheme Retail discounts Career development support We are looking for someone to lead, develop and line manage the technical capability within the IT Service Delivery team, assuming responsibility for the delivery of internal and external tasking and contribute to the planning activities. Working closely with our … Service Delivery Manager and being responsible for: Monitoring and event management Service configuration management Deployment management Infrastructure and platform management What youll be expected to do Deliver IT projects adhering to relevant standards, policies and procedures including the Change Management Process, for both internal and external customers … process improvement opportunities within the technical capability for the betterment of the business, promoting innovative solutions within the tea Establish best practice for the delivery of projects, both internal and external through mentoring, procedures, systems and standards Lead on technical tasks, being aware of business impact, timescales and security more »

various global sectors and projects? Thier success stems from the diverse expertise and knowledge of our people. As a leader in their Technology Solutions Delivery & Support Team, you'll play a pivotal role in tackling our clients' toughest challenges and driving transformational activities using your top-notch technical and … identifying and seizing future opportunities arising from new technologies and work methods. Your role involves leading and developing our technical capabilities in solution and service delivery, service management, operations, and support. What You'll Do: Lead and guide the Solution Delivery & Support team, including managing direct … the ability to articulate the value of our services and win business. A growth mindset, driven to overcome challenges and obstacles. Excellent consulting or delivery credentials with technical expertise in areas such as service architecture, management, and IT systems. Diverse professional experience in Solution Delivery & Support, with more »

various global sectors and projects? Thier success stems from the diverse expertise and knowledge of our people. As a leader in their Technology Solutions Delivery & Support Team, you'll play a pivotal role in tackling our clients' toughest challenges and driving transformational activities using your top-notch technical and … identifying and seizing future opportunities arising from new technologies and work methods. Your role involves leading and developing our technical capabilities in solution and service delivery, service management, operations, and support. What You'll Do: Lead and guide the Solution Delivery & Support team, including managing direct … the ability to articulate the value of our services and win business. A growth mindset, driven to overcome challenges and obstacles. Excellent consulting or delivery credentials with technical expertise in areas such as service architecture, management, and IT systems. Diverse professional experience in Solution Delivery & Support, with more »

Role: Through Life Support & Delivery Specialists Location: Gloucestershire | Hybrid Contract Type: Permanent Salary: £27k - £36k, depending on experience Exciting Career Opportunities in Through-Life Support and Service Delivery Join Our client, a trusted leader with over six decades of experience in Engineering and Equipment supportability services and … costs, enhancing efficiency, and ensuring the right equipment and parts are always where you need them. They currently have multiple openings in their Operational Delivery function for individuals to contribute as Through Life Support (TLS) and In Service Delivery (SDM) specialists. These roles focus on equipment used … option to work from home part of the week. As part of thier team, you will be responsible for planning, delivering, and operating in-service support, managing equipment modifications, addressing repair procedures, and resolving design or maintenance challenges. Collaboration with a diverse range of specialists is key to ensuring more »

IT Service Management Specialist Inside IR35 IT Service Management Specialist required to join a leading Defence client. Responsible for supporting the vital MILSATCOM Service Delivery Organisation using an ITIL framework Service Management toolset. Assisting the IT Service Management Lead with capturing existing service … new and exciting challenges each day. Specific activities in the role include: Represent the company during site visits to client Operational Sites Capture existing Service Management processes and reflect to the Enterprise Architecture team Attend stakeholder meetings, governance forums, Design reviews & Readiness Assessments to assist the delivery of … a new ITSM approach. Support the definition of the Service Management Strategy of Operations, driving change using ITIL best practise, continuous improvement and automation. Work closely with the modelling and software teams to define and deliver into service improved approach using BMC Remedy Helix. Required Experience/Qualification more »

IT Continual Service Improvement Manager (CSI) Outside IR35 Largely Remote - Corsham circa 1-2 days per month 6months+ SC Clearance Required Job Description: The main purpose of the Continual Service Improvement role is to use methods from quality management to learn from past successes and failures. Continual Service … and communicate the CSI vision throughout the IT Supply Chain. * Provide overall direction and guidance for improvement objectives. * Work with all other areas of Service Management (Service Owners, Product Owners, Process Owners and Managers, etc) to identify and manage the improvement plan (identify improvements, review & prioritise improvements, build … facilitate improvement of new or existing services. * Driving and managing the implementation of Continual Improvement Plans for process areas, focussing on Supplier Management and Service Level Management & Reporting as initial priorities. * Work closely with others to provide governance, transparency, and accountability on tracking & reporting on service maturity (CSI more »

and subject to eligibility criteria) Private medical cover (subject to eligibility criteria) Competitive pension scheme + Life Assurance Generous Annual Leave allowance (increasing with service) plus bank holidays. An additional day off for your birthday Discounted Gym Membership Retailer Discounts Access to electric vehicle leasing scheme (subject to eligibility … criteria) Enhanced maternity/paternity and adoption pay. Length of Service Awards Christmas Vouchers Health & Wellbeing initiatives Job Description Job Title: TFS UK Business Manager Job Type: Permanent Job Location: Field Based Main Purpose of Role To manage all aspects of the TFS (Trade Facilitation Services) business within the … growth and penetration of new market segments. Ensure the growth is achievedin line with both financial and operational targets/KPIs. Make sure the service delivery is consistent with the required profitability of business activities and the attainment of annual revenue and local contribution budgets, in full cooperation more »

Position Duties and Responsibilities Provide crucial support to users and 3rd parties by triaging and resolving incidents where required, supporting problem investigations, and fulfilling service requests. For applications managed by RBSL, this role will monitor, maintain and drive improvements to the application service with users and business owner. … Act as Service Owner for a range of application systems, representing these services and ensuring their day-to-day management meets SLAs, liaising with third-party suppliers when necessary to ensure timely resolution. Maintain a strong customer focus and collaborate with Business Owners and Users, assisting them in effectively … and manage Knowledge Base articles for their applications. Develop supporting application user process and procedures. Act as the point of escalation for major incidents, service failures, or customer complaints related to the services you support. Keep relevant Business Owners informed and engage in ongoing customer liaison until resolution. Possess more »

Role Specification JOB TITLE: Field Service Engineer LOCATION: Field Based SALARY: £30,900 WORKING HOURS: Any 4 days out of 7 + every other weekend MAIN PURPOSE OF JOB To deliver a comprehensive Service Support and Service Delivery engineering function which is cost effective and efficient … Equipment within our Retail High Street Licensed Betting Offices. KEY ACCOUNTABILITIES Installation, maintenance and repair of network infrastructure, audio/visual installation, CCTV, Self Service Terminals, IT equipment and associated peripherals. Report to engineering management and liaise with Retail Service Desk and Retail Support daily. Full compliance with more »

be based in their Bristol office. You will be working as part of a global operations team with the goal of ensuring the highest service levels of availability of the mission critical software services provided. The role requires you to take accountability for any highly visible, complex and SLA … impacting issues that occur across their service offering. Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Key responsibilities: First point of contact for all Cloud Operations managed major incidents Drive all major incidents through the rigorous adoption and adherence to the major incident management process. Chair and own more »

Job Title : Service Engineer Location : Chester-Le-Street Salary : up to £34,000 We are delighted announce that we are collaborating with a well-established MSP situated in the North East to recruit a Service Engineer. This is an incredibly exciting opportunity to join our client during a … period filled with exciting and ongoing projects. Primary Responsibilities (Service Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements … and meeting deadlines. Collaborating efficiently as part of the service team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to more »

with a possibility of a permanent position Pinnacle Group are actively looking to recruit an experienced Lifecycle Project Manager to proactively manage procurement and delivery of all lifecycle maintenance and new works projects, within allocated School PFI contracts. Overall reasonability of several contracts, profit centres and support staff. This … role will be covering schools with the Exeter areas. Duties/Key Responsibilities Ensure Pinnacle’s delivery of Lifecycle & Variation services is compliant with all legislative, contractual requirements and relevant building/engineering standards Deliver a pro-active, cost-effective, and robust Contractor management strategy ensuring successful delivery … Management services associated with Lifecycle & Variations Accountable for day to day performance management of all Contractors and Pinnacle personnel (where applicable) involved in the delivery of Lifecycle New works and Variations Collaborate and co-operate with the Service Partners to deliver a customer focused cost effective and efficient more »

high availability standards that our clients expect. · The candidate will form part of a global operations team which is goaled to ensuring the highest service levels of availability of the mission critical software services provided. · The role requires you to take accountability for any highly visible, complex and SLA … impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. · Ultimately accountable for the efficiency and effectiveness … of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit. Responsibilities: Skills: · Attend war rooms to oversee and assess performance of the MIM (Incident commander) chairing the war room in line with Incident Management process per SOW · Own the more »

required hours. Our client have over 1,800 staff across 5 sites in the UK. Acting as the point of escalation from the IT Service Desk Team to resolve incidents and service requests. Undertaking operational tasks to ensure the confidentiality, integrity and availability of all IT services, systems … the IT Team, ensuring knowledge is kept up to date and in an available format. Acting as the point of escalation from the IT Service Delivery Team to resolve incidents and service requests: Ideal background of the Infrastructure Analyst: Previous experience within a similar, technical role. Microsoft … following benefits: A performance related bonus, remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more. more »

operations team. This individual will be required to take accountability for any highly visible, complex, and SLA impacting issues that occur across the SaaS service offerings. This person will be the functional process owner for the Incident and Major Incident Management processes. They will also manage the incident process … through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations. Ultimately, they will be accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident … Process governance and adherence - calling out and educating/re-educating on process non-adherence. Taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations Acting as a point of contact for all related more »

Job Purpose Responsibility for the overall delivery and for the financial accountability for projects that typically require the management of a Project team and/or Site Supervisor(s ) and/or subcontractors. Complete ownership and accountability of the delivery lifecycle from works request, survey and quotation, installation … delivery, handover, documentation, contractor control, stakeholder management and customer satisfaction. Delivery of works in accordance with Health & Safety, Environment and Quality Procedures, Industry standards, Client and MOD standards, fully meeting Client expectations; to target and budget requirements. Ensuring the quality standards of both installations and service delivery more »