1 to 25 of 91 Service Delivery Jobs in the South West

Help Desk & Service Delivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and … committed to excellence. We are looking for a Help Desk & Service Delivery Manager, based in Taunton, Somerset - Hybrid - Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & Service Delivery Manager to oversee the performance of their Help Desk … team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients More ❯

UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients More ❯

As a Service Delivery Manager, you will lead Notting Hill Genesis' IT support operations, ensuring seamless service delivery that empowers our teams to deliver exceptional housing services. Your role combines technical leadership with strategic oversight, driving efficiency through ITIL-aligned processes and maximising the power of … Asset & Vendor Coordination: Oversee IT asset management and liaise with third-party providers to ensure seamless system support and compliance. Continuous Improvement: Refine IT service delivery through data-driven insights, ensuring alignment with NHG's operational and regulatory requirements. The ideal candidate We believe great service starts … we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. We're seeking a Service Delivery Manager who blends technical expertise with inspirational leadership. You'll bring: ITIL Foundation certification (or higher) and a strong IT technical background More ❯

req2561 Posted: 14/02/2025 - Application Deadline: 28/02/2025 Role Overview: The Group IT Head of Service Operations will oversee several key functions within the IT department, ensuring the delivery of high-quality service and support to end users. The post-holder … satisfaction targets and SLAs while adhering to ITIL policies and processes. They will drive strategic initiatives, foster innovation and ensure continuous improvement (CI) in service delivery. Your objectives and responsibilities will focus on Establishing a global, round-the-clock service desk, incorporating service portal automation and a … chatbot interface to enhance service efficiently Development and implementation of IT & IS service delivery strategies aligned with the goals Oversight of the procurement function of Global IT Services from third parties, optimising costs, and holding partners accountable for their contractual obligations Serving as the primary contact for More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are … achieved. You will also be responsible for leading a team of experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such … the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service More ❯

Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯

The Delivery Manager is a key role contributing to the successful delivery of contracted professional services within the technology space to our customers within both the public and private sectors. We build teams to either deliver a complete outsourced service or to blend with a customer team … to enable a joint delivery. We are looking for a Delivery Manager to report into the CTO, who is accountable for the overall successful service delivery to all customers. This role holds accountability for the delivery of the committed statement of work, performance management of our … resolving issues impacting our ability to deliver a high-quality outcome. This role requires the successful candidate to possess a rare mix of project delivery, people management, and stakeholder management within a technology landscape. Overall customer ownership is shared across the delivery manager, account manager, engagement lead, and More ❯

Closing date: 10 May 2025 Sector: Creative and Design Role: Manager Contract Type: Permanent Hours: Full Time Job Responsibilities Lead and promote the IT Service Design function Drive continual service improvement across the IT division Hybrid role with up to 80% homeworking and 20% in Stratford-upon-Avon … About the Role An excellent opportunity has arisen within our large, and highly skilled IT division as IT Service Design Manager on a permanent basis. As the IT Service Design Manager at NFU Mutual, you will lead and promote the IT Service Design function by developing and … and adapt IT practices that meet both IT and business objectives and expectations. Your role will involve overseeing, evaluating, and authorising the creation of Service Design Packages for each new or changed IT service, ensuring alignment with industry good practices, IT service management frameworks, policies, processes, standards More ❯

Project Coordinator Location: Bradley Stoke Salary: £28,000 £32,000 Are you organised with strong administration and customer service skills? If so, apply to join our team! As a Project Coordinator you will directly support the successful delivery of projects undertaken by the Delivery team (Voice, Connectivity … Networking and IT) through effective facilitation, tracking and reporting. Job Objective Create Project Planners for each new order. Assign provisioning tasks to Service Delivery Agents to ensure services delivered on time and within schedule. Provide weekly updates to all key stakeholders from the Customer and sales person to … the delivery team and SMT. Manage and document processes and monitor controls. Manage the Project on a day to day basis whilst liaising with delivery team. Meeting co-ordination, minute taking and action requests. The Provisioning Coordinator will be responsible for overseeing orders and ensuring services are delivered More ❯

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide critical support to operational … users? This is a unique opportunity to take the reins of a well-established Level 4 Service Desk as part of a flagship programme within the Defence sector. My client is delivering across the NSOIT(D) Programme , supporting the delivery and sustainment of the OpNET capability . They … re now looking for a strong leader and service operations expert to lead a high-performing team of experienced engineers in managing incidents, supporting deployments, and enhancing customer service across multiple military and civilian locations. What you'll be doing: Leading a highly skilled Level 4 Service More ❯

in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and … enhanced van stock to achieve a high first fix rate. Responsible for van stock management in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of service delivery excellence for your role, ensuring you deliver the basics right every time and are … part of a team where service is central to good performance. Managing Risk Be aware of your operational and regulatory risks that may impact your operations. Report any risks that may affect the business to your line manager. Managing Health & Safety Conduct Risk Assessments and Method Statements, compiling reports More ❯

Service Desk Manager Salary: £45,000 - £50,000/annum Job Location:St Ives Job Type: Permanent About the role We are looking for a proactive and results driven Service Desk Manager to oversee the smooth operation of our CAFM Service Desk. The successful candidate will be … responsible for managing a high performing team, ensuring KPIs and SLAs are consistently met, and driving service excellence. You will also play a pivotal role in identifying and implementing process improvements to enhance the overall performance of the service desk. What youll be getting up to Provide effective … leadership, guidance and line management for the service desk team. Conduct regular one-to-one meetings, performance reviews and training to support team development. Create a collaborative and high-performing team environment that encourages accountability and ownership. Monitor and ensure KPIs and SLAs are consistently achieved for allocated customer More ❯

apetito business operates 24/7 providing a vital service to our customers. IT is central to the success of the business and the IT team supports the infrastructure and services vital to its operation. We are embarking on a period of exciting change, and this role will be … is committed to delivering world-class services to the business and supporting its continued growth. This role will play a pivotal part of our service delivery offering and will lead the way in primarily supporting our cloud infrastructure across multiple resources. This role is based at our Head … patching schedules, ensuring timely updates and security compliance. Monitoring & Reporting Understanding environment demands to scale resources efficiently and proactively. Working with the Head of Service Delivery, Cloud & Infrastructure to properly budget for resource trends; ensuring cost efficiency through costs management and invoice reviews. Generate system and service More ❯

Technical Delivery Associate Manager - Cheltenham Accenture Security helps organizations prepare, protect, detect, respond to, and recover, at all points of the security lifecycle. We hire the very best security talent and arm them with the coolest tools and latest tech so they can help our clients build resilience as … we create integrated, customized turnkey solutions. We blend risk strategy, digital identity, cyber defense, application security and managed service solutions to rethink the entire security lifecycle. The Accenture Security practice is a unique group of people passionate about Information Security. We are currently looking for a SOC Manager. This … team, the successful candidate shall either possess (or have the eligibility to obtain) UK security clearances. Job Summary The primary objective of the Technical Delivery Associate Manager is to support projects to deliver either the transition of new a service and/or throughout the run-phase of More ❯

line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent … contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools … and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support More ❯

to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to … by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing … of new client configurations Requirements: Technical Numerate or analytical degree Excellent telephone manners, customer service skills, active listening skills, verbal, and written communication skills. Good general IT skills Accurate usage of grammar and meticulous attention to detail Excellent verbal and written communications skills Soft Skills Analytical and problem-solving More ❯

difference in Public Sector Pension over 28%. Hybrid. Excellent benefits. About Our Client The Government Property Agency is changing the way the Civil Service works and is at the forefront of the Government's transformation agenda; reshaping the relationship civil servants have with their place of work. The … Agency is central to the delivery of key Government policies and tackling climate change by contributing to the Net Zero agenda. To do this we are delivering a major change programme across the UK and consolidating our portfolio in order to save £1.4 Bn over 10 years. Beyond the … We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan More ❯

Role: Senior Level 2 Service Desk Engineer ?? Location: Portishead HQ (with occasional travel to local sites) ?? Full-time | 37.5 hrs/week | Mon-Fri between 07:30-19:30 (rotational shifts) ?? Permanent Role - hybrid ?? Salary: Up to £38,000 Are you a passionate problem-solver who thrives in a … love the satisfaction of helping people, fixing issues, and improving IT services that really matter? We're on the hunt for a Level 2 Service Desk Engineer to become the go-to expert for technical support across a vital public sector organisation. ? Why You'll Love This Role * Jumping … into action to resolve incidents and service requests with efficiency and skill * Tackling escalations from Level 1 support and providing guidance to help them grow * Delivering exceptional service with a proactive and customer-focused mindset * Playing a key part in improving service delivery and helping roll More ❯

in partnerships with UK government customers and commercial providers to deliver research, technology, products, and services in the communications security sector. Reporting to the Service Operations Team Lead you will be part of the Service Delivery team. You will need to be highly organised and efficient with … is an important role for our organisation and will be instrumental in helping us to support the continued growth of our business through the delivery of successful outcomes to our customers. Due to the nature of our work, all candidates will be required to obtain and maintain an appropriate … UK security clearance Typical Activities Working in collaboration and with Project Delivery teams across the business supporting delivery outcomes for all stakeholders and customers. Responsibility for infrastructure development and continuous improvement including updating policies, procedures, controls and guidelines for Information Security. Maintaining the Information Security Management System, including More ❯

Role Title: Regional General Manager Salary: £70,000 - £80,000 plus benefits Location: East Anglia Our client is an entrepreneurial, rapidly growing Field Service business, in the Facilities Management and Property Services sector. They are seeking to recruit a Regional General Manager to lead the effective and efficient delivery … in alignment with culture and values Working closely with the Technical function, delivering services in the most environmentally responsible way both in terms of service delivery and treatment Delivering outstanding customer service, leading to best-in-class customer satisfaction and retention rates Working closely with the Commercial … greater customer engagement and to achieve organic growth targets Seamlessly integrating the operations of new customers as the company grows, to deliver outstanding customer service Identifying potential acquisition targets and seamlessly integrate the operations of new bolt-on acquisitions Deploying group policies, processes, technology and services throughout the operational More ❯

over 7 SALARY: £40,000.00 per annum MAIN PURPOSE OF ROLE: As the Soft Services Manager you will be required to manage the delivery of the Security & Cleaning contracts to the standards required of both ABM and Savills. You will ensure that the site, Management Centre, all public areas … including all associated service yards/roads, toilets, common areas and back of house areas are fully secured and cleaned to a level of service which exceeds the client's expectations and are safe through a planned and proactive management program. KEY RESPONSIBILITIES: Manage the delivery of … continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered. Provide professional support to the business in service-related matters and to the client in all contract matters. Control the delivery of the staff rosters, completion of payroll and correct manning More ❯

We're here to help! ROLE OVERVIEW AND PURPOSE As the Shared Services Manager you will be required to manage the day-to-day delivery of the Security, Cleaning and Guest Services teams at a high-profile Shopping Centre in the Heart of Tewkesbury. Due to nature of this … role, and ongoing commitment to service excellence, we are keen to hear from people with similar experience with a good understanding of security, cleaning and guest services. ABM Services operate in an honest and integral manner, meeting our clients' demands in the best way possible. We concentrate on putting … We also concentrate on getting the job done to the highest standard and everything we do is backed up by the quality of our service, our proactive relationship with the client, the creativity of our ideas and the direct approach we take. KEY RESPONSIBILITIES: To manage the delivery More ❯

hours per week, 52 weeks per year 5 days per week, variable between 07.30 17.30 25.5 days rising to 30.5 days after five years service The IT Support Field Technician plays a vital role in ensuring that staff and students have reliable access to IT services. This position involves … Senior IT Analysts, organise and monitor own workloads to meet organisational needs. Ensure the prioritisation of own workloads is implemented efficiently and effectively. IT Service Desk and Support The IT Support Field Technician will: Act as the first point of contact for IT support issues on-site, diagnosing and … resolving hardware and software problems. Follow the IT Service Desk support and incident management policies. Follow IT Service Desk incident and support service offerings in line with the internal and external KPIs and SLAs. Ensure that all stakeholders have access to the IT resources required to perform More ❯

seasoned 2nd Line Engineer seeking a fresh and exciting challenge? This is your chance to shine! Were inviting you to join our Desktop Support Service team, proudly based in Gloucestershire. In this role, youll be at the heart of providing essential hardware support to a prestigious government client. From … security protocols, including software encryption and system lockdown. Updating asset management records and maintaining audit trails. Handling incident management and request fulfilment using a Service Management toolset. What youll bring: Experience as a Laptop/Desktop Hardware Support Engineer. Previous service delivery experience, preferably in a multi … vendor environment. Strong communication, analytical, and customer service skills. High attention to detail, particularly when recording asset and incident data. It would be great if you had: ? Familiarity with ITSM/ITIL frameworks (experience with service and asset management tools is beneficial but not essential). If you More ❯