101 to 125 of 383 Service Management Jobs in the UK

Service Coordinator West Bromwich (Hybrid ) Full Time, Permanent £24,500 - £25,500 Benefits Are you a highly organised, detail driven Service Coordinator ready for your next challenge within a global business? Whether you are early in your career or already experienced in scheduling and coordination, this … workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The role As a Service Coordinator you will be responsible for ensuring the efficient scheduling and deployment ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business ...

Service Administrator West Bromwich (Hybrid ) Full Time, Permanent £24,500 - £25,500 Benefits Are you a highly organised, detail driven Service Administrator ready for your next challenge within a global business? Whether you are early in your career or already experienced in scheduling and coordination, this … workplace solutions company. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The r ole As a Service Administrator you will be responsible for ensuring the efficient scheduling and deployment ...

Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible … operation of our business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain our key performance indicators, producing customer reports, and serving as an escalation point for both ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM ...

Role: Incident & Problem Management Analyst (SC Eligible/Clearance) Job Type: Permanent Location: Warrington Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference … with customers and identify opportunities to support their strategy and improve their processes across functions. Job Purpose and Primary Objectives The Incident and Problem Management Analyst will be the first point of contact for providing technical support to the accounts designated users. Activities require a competent aptitude for working ...

solve 70% of allocated calls remotely and this role will be telephone based. The IT Support team also provides an emergency "on call" service for which there is rota participation. About us Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. … Knowledge & Skills Essential A good understanding of: Windows W10, W11 Microsoft Office 365 OneDrive PC and peripheral desktop hardware Anti-virus/Malware technologies Service Management processes Information acquisition in order to solve problems Active Directory Network technologies Remote access Desirable A basic understanding of: MS Server ...

Role Overview A senior leadership position is available within a technology operations function for an individual with strong experience in incident and service disruption management. The role involves overseeing a team responsible for handling critical service events on a continuous (24/7) basis within a centralised operational … setting. The successful candidate will provide direction during high-impact service interruptions, take ownership of escalated issues, and ensure that operational responses are timely, structured, and effective. Eligibility for UK Security Check (SC) clearance is required. Experience & Capability Core Requirements Demonstrable experience managing high-severity service incidents ...

single point of accountability for operations , while working closely with Delivery, Product, Architecture, Security, and Vendors to enable smooth transitions, controlled change, and continuous service improvement. The SRE/Operations Manager is accountable for the end-to-end stability, availability, and performance of all services. Key Responsibilities Overall Accountability … operations across multiple service areas (L1/L2/L3 as applicable). Be accountable for availability, reliability, performance, and recoverability of all in-scope services. Act as the final escalation point for Major Incidents, service risks, and operational failures. Service Reliability & Operations (SRE Focus) Define ...

Important High Level Summary Notes For this role, you must be able to demonstrate: End-to-end ownership of enterprise data applications Accountability for service performance (SLAs, SLOs, KPIs), stability, and lifecycle management Experience operating within ITSM frameworks (incident, problem, change, release governance) Ownership of service governance … progress through people and market-leading technology. This role is responsible for the end-to-end ownership of a global data/analytics platform service domain, ensuring performance, stability, governance, and continuous improvement.You will sit between Technology Operations, Architecture, and business stakeholders, ensuring that platform services are well-governed ...

their global technology team. Working closely with a global vendor, the role is responsible for shaping, optimising and maturing the global Device as a Service (DaaS) operating model, driving operating excellence, service stability and an improved colleague experience at scale. You will lead a small programme team … insights and ensure successful transition into stable BAU operations. We are seeking a pragmatic, outcome focused and adaptable leader with demonstrable success delivering similar service-improvement programmes in lean, complex environments where hands-on delivery is required alongside programme leadership. The successful candidate will ideally be based within commutable ...

schools and central teams. You'll balance operational oversight with strategic leadership across cyber security, infrastructure, cloud platforms, identity and access governance, and IT service management, while also driving transformation, AI adoption and future-focused investment planning. The remit spans governance and standards, risk management, policies … compliance, service performance and SLAs, procurement and supplier management, budget ownership, and user enablement (with a strong emphasis on Microsoft 365 adoption and consistent practice). Success in the role will come through strong stakeholder engagement and trusted partnerships working closely with senior leaders, headteachers, safeguarding and governance ...

Service Delivery Manager (SC Cleared/Single UK National) Basingstoke | On-site | £600 per day | Contract We’re working on a high-profile, secure programme and are looking for an experienced Service Delivery Manager to take ownership of end-to-end IT service delivery in a mission … services across infrastructure and support functions Ensuring services meet agreed SLAs, KPIs, and compliance requirements Acting as the primary point of contact for service performance and delivery Leading incident, problem, and change management in line with ITIL best practice Analysing service performance data, identifying trends, and producing ...

King’s Service Centre’s mission to support and deliver innovation and excellence to King’s College London, working towards our Vision 2029. Responsibilities: As a member of the Service Desk team, you will provide the highest standard of first line support for IT services to staff … students at Kings’ College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance KPIs. The Service Desk is a 24-hour contact centre, supporting IT, Estates & Facilities, Switchboard, Student and Residences queries. The post holder will handle frontline queries from various ...

Service Desk Graduate Location: Chorley Employment Type: Full Time Working Hours: Monday to Friday What’s in it for you… We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job - you’re starting a career with real support … virtual GP and Mental health support & counselling services? Cycle to Work scheme? Discount club - supermarkets, phone bills, gyms & more!? Life assurance cover? Long service recognition? Active local social committees? Regular social events? Paid volunteering opportunities in your community? About the role… As part of the IT Service Desk ...

Working closely with both Counter and BigChange’s mobile engineering pods, you’ll help design and deliver modern solutions to complex problems, empowering field service professionals to perform their roles efficiently and effectively. If you're a skilled Mobile Engineer with a passion for building high-quality mobile applications … growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices ...

platforms, working closely with senior stakeholders across the business to align systems with wider commercial objectives. A major focus will be vendor and stakeholder management, acting as the key point of contact across several strategic third-party suppliers while driving roadmap alignment and value realisation. You’ll also support … incident and service management activities, ensuring platforms remain stable, optimised, and continuously improved. Key responsibilities include: Owning and managing product roadmaps Managing strategic vendor relationships Driving stakeholder engagement across business and technology teams Prioritising enhancements and platform investment decisions Supporting incident and service management Ensuring ongoing ...

platforms, working closely with senior stakeholders across the business to align systems with wider commercial objectives. A major focus will be vendor and stakeholder management, acting as the key point of contact across several strategic third-party suppliers while driving roadmap alignment and value realisation. You’ll also support … incident and service management activities, ensuring platforms remain stable, optimised, and continuously improved. Key responsibilities include: Owning and managing product roadmaps Managing strategic vendor relationships Driving stakeholder engagement across business and technology teams Prioritising enhancements and platform investment decisions Supporting incident and service management Ensuring ongoing ...

strong pipeline within the ITSM and MSP ecosystem. You’ll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. If you thrive in a target-driven environment and enjoy owning the full sales cycle, this … Business Development Proactively generate and win new business across MSPs and enterprise organisations Identify, engage, and influence key decision-makers in IT, Operations, and Service Management Build and execute strategic prospecting plans using tools like HubSpot, Salesforce, and LinkedIn Sales Navigator Develop a strong pipeline through outbound activity ...

Service Delivery Manager - Warwick (Hybrid – 2 days on-site pw) Salary: c. £60,000 + benefits Experienced IT Service Manager to lead service delivery and vendor management, working in an end user environment where the majority of IT services are outsourced. You will be managing … managed service providers (MSPs) during a major technology transformation. This is a high-impact role where you’ll shape supplier relationships and ensure optimal service performance working closely with IT and business leadership. Key Responsibilities Manage end-to-end service delivery and performance Monitor SLAs/KPIs ...

areas within LTHTs End User Compute function, within Leeds Teaching Hospitals Trust (LTHT). Main duties of the job The role also involves line management, mentoring and development of direct reports working on those areas. Working with the EUC Operations Manager within DIT, to contribute to good practice (e.g. … ITIL based) IT service management. About us The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery ...

balancing speed, risk containment, and longterm system integrity Lead the design and adoption of fully orchestrated operational workflows, integrating observability, automation, AIOps, and incident management into cohesive, endtoend operating patterns Reduce reliance on manual handoffs and adhoc intervention by driving standardized, automated, and repeatable operational responses Apply prior production … agentic capabilities should-and should not-replace human decisionmaking, with appropriate controls and escalation paths Regularly produce and review key performance metrics with management, product teams, and client services partners Establish dashboards and analytics for service health, operational effectiveness, and team performance Lead customer success efforts through close ...

balancing speed, risk containment, and longterm system integrity Lead the design and adoption of fully orchestrated operational workflows, integrating observability, automation, AIOps, and incident management into cohesive, endtoend operating patterns Reduce reliance on manual handoffs and adhoc intervention by driving standardized, automated, and repeatable operational responses Apply prior production … agentic capabilities should-and should not-replace human decisionmaking, with appropriate controls and escalation paths Regularly produce and review key performance metrics with management, product teams, and client services partners Establish dashboards and analytics for service health, operational effectiveness, and team performance Lead customer success efforts through close ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely … with technology teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow ...