76 to 100 of 389 Service Management Jobs in the UK

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … bring additional expertise to the team from the outset and help strengthen their existing Microsoft 365 capabilities. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...

employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What are they looking for? Their IT Department provides support for all internal IT systems, services, hardware … bring additional expertise to the team from the outset and help strengthen their existing Microsoft 365 capabilities. Main Duties and Responsibilities: User Support & Service Desk To be responsible for the day-to-day delivery of 1st line through to 3rd line support to their organization ...

advising and influencing senior clinical and corporate leaders, providing clear, evidence-based recommendations and assurance on highly complex digital and infrastructure risks, investments, and service performance. The role requires the ability to communicate highly complex technical issues clearly and confidently to non-technical audiences, including Executive Directors and Board … level forums. This role is strategically balanced: - 50% Digital Service Delivery and Service Strategy: Owning the user experience, governance, continual service improvement, and strategic direction for the Service Desk, Telephony, IT Admin, and small project delivery. - 50% Core Infrastructure Strategy and Resilience: Leading the planning, architecture ...

Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within a regulated financial services … environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with ...

will report to the CFO and take ownership of IT operations across the business. The immediate focus will be improving day-to-day service delivery, clearing a backlog of IT requests, creating better structure around triage and prioritisation, and building confidence in how IT supports users. You will manage … specialist partners * Supporting Microsoft 365, Azure, Entra ID, networking and core infrastructure * Providing hands-on technical support where needed * Supporting system updates, changes and service improvements * Improving IT processes, reporting and user confidence * Ensuring new systems and changes are ready to move into BAU support What they are looking ...

Service Design & Introduction Lead (VP) City of London Hybrid (3/2 split) Contract £515 - £892 per day (via Umbrella) cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead (VP) to work … with them on a contract. The responsibilities of the candidate will include: Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness. Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before go-live. ...

Service Desk Team Leader An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function. This role is focused on driving service performance, improving first-time resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead … develop a team of ~10-15 Service Desk Analysts in a 247 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction targets Act as escalation point for major incidents and operational issues Manage rota planning to maintain ...

Service Desk Team Leader (24×7 Operations) An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function delivering 24×7 IT services across a multi-entity environment . This role is focused on driving service performance, improving first-time … resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer satisfaction ...

About The Role FDM is a global business and technology consultancy seeking an experienced Service Transition Manager to support a Systems Integrator/Consultancy client delivering large-scale programmes for a Public Sector end client. This role sits across complex portfolios and is critical in ensuring the safe, controlled … very good prospects to extend and will be a hybrid role based in Telford. The successful candidate will take ownership of end-to-end service transition, including operational readiness, release-to-live and cutover planning, and early life support. You will work across multiple delivery teams and suppliers, ensuring ...

seeking an experienced Service Desk Manager to lead and modernise a busy IT support function within a charity environment. This role will focus on driving the transition to a more structured, first-line support model, improving processes, and supporting the rollout and optimisation of the Halo ITSM platform. … will play a key role in embedding best practices, improving documentation, and ensuring the Service Desk operates efficiently as a true first-line function, working closely with Infrastructure, Digital, and Project teams. Key Responsibilities Lead, manage, and develop the Service Desk team, ensuring high-quality first-line ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service ...

Title:Service Delivery Manager Location: Scotland Salary: Competitive Type: Permanent Sector: PubliC Sector Job Description Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. … first point of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service ...

Digital Service Desk Team Leader (Contract) Location: Norwich or Chelmsford (site-based) Working Pattern: Full-time, 37.5 hours + on-call rota Contract: 3 month contract initially Pay: £20 - £22 per hour PAYE Overview Our client is looking for a Digital Service Desk Team Leader to oversee … delivery of a high-performing, customer-focused first-line IT support function. This is a hands-on leadership role , responsible for managing Service Desk Analysts and Senior Analysts, ensuring efficient ticket resolution, maintaining SLA performance, and driving continuous improvement across IT support services. ...

About the Role We're looking for a hands-on and proactive Service Desk Team Leader to support the day-to-day running of our Service Desk. Working for a super fast-paced MSP with HUGE growth plans! This is a great opportunity for an experienced Service … help the team manage their own workloads more effectively and develop better habits. You'll also act as an escalation point, support incident management and work closely with Engineering and Service Management to improve overall service delivery. Key Responsibilities Support Day-to-Day Service Desk ...

Governance Manager, you will support the development of a high-performing portfolio of technology suppliers and strategic partners by strengthening governance for supplier management, performance oversight and relationship development. In addition, the role contributes to IT category management and the identification of efficiencies. Key focus areas include: -Ensuring … supplier and IT category metrics, to inform strategic direction and support continuous improvementThis is a key cross-functional role that promotes standardisation, governance, service improvement and operational stability, helping the organisation improve efficiency, manage risk, and achieve its strategic objectives. Key Responsibilities: Business Partnership & Stakeholder Engagement Build trusted relationships ...

Service Desk Manager London (hybrid) 6 month contract (Outside IR35) £500 - £600 p/d A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across … office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities: Lead and manage the Service Desk and Field Support teams, driving ...

months, 1x 18 months Main duties of the job: Working in the Information Services – Planning and Administration team to provide procurement, financial, asset management and administrative support that enables the department to meet and exceed agreed service levels to its customers Develop innovative solutions to solve business problems … with Council financial regulations and Contract Standing orders Where required by a line manager, provide administrative support to the IT services department including asset management, FOI support and telephony contract admin Follow IT Services planning and administration processes and policies Support the continuous development and enhancement of the service ...

department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activity Provide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failure Educate … with industry and company standards Work in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk‐based decisions by providing ...

Line Support Engineer – Stoke-on-Trent We’re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex … environments. You’ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You’ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch ...

Service Delivery Director Must have an Active DV Clearance. The Service Delivery Director will drive service performance, financial control and continuous improvement while identifying opportunities for growth and increased value. This role suits a strategic Service Delivery Director who can lead large teams and operate confidently … within secure environments. Responsibilities Lead end to end service delivery across multiple contracts aligned to SLAs. Own full P&L accountability, financial governance and cost control. Manage service risks, performance and productivity improvements. Lead and develop a team of Service Directors and delivery managers. Drive Service ...

Remote - Long-term Contract We are seeking an experienced BMC Remedy & Helix Service Owner to lead the governance, delivery, and operational performance of enterprise ITSM platforms. This role will be responsible for service strategy, vendor management, stakeholder engagement, and ensuring service excellence across BMC Remedy … Helix environments. Key Responsibilities Own the end-to-end service strategy, roadmap, and governance for BMC Remedy and BMC Helix. Drive service improvements, platform modernisation, and operational excellence initiatives. Manage third-party vendors, ensuring delivery against SLAs, KPIs, and contractual commitments. Oversee application development, operations, maintenance, and change ...

Service Desk Agent Join our team as an ICT Service Desk Agent, where you will be the first point of contact for IT-related queries. This role is ideal for someone with strong customer service skills and an interest in IT, looking to expand their knowledge … experience in a dynamic environment. Day to Day of the Role: Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT). Perform accurate assessment of calls, aiming for a first-time fix where possible. ...

Engineering/IT) Engineering IT/PLM Manager – Cambridge/Hybrid – £70-75k & Benefits. The Product Lifecycle Manager is responsible for the ownership, management, optimisation and continuous improvement of Engineering IT systems, with a primary focus on Product Lifecycle Management (PLM). The role will … lifecycle, configuration, roadmap and continuous improvement plan for PLM and associated Engineering IT applications, including upgrades, enhancements and decommissioning decisions. · Application Portfolio Management: Manage core Engineering IT applications that support PLM, CAD integration, data management, reporting and configuration control. · PLM Champion: Champion PLM across Marshall Land Systems, promoting ...

Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head … Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability and excellence. Drive ...

Technology continues to grow our SAP Practice and were looking for an experienced SAP Service Delivery Manager to join us. Were passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with support and adjustments available throughout the hiring process. … Service Delivery Manager, youll take full ownership of service delivery for a single, strategic customer. This is not a portfolio role youll be fully dedicated to one account, embedded within the customers environment and working closely with their team day to day. The customer operates a global business ...