76 to 100 of 721 Service Management Jobs in the UK

Service Desk Manager London - (4 days On-site, Friday WFH) £50,000 - £65,000 + 25 Days Holiday + Career Progression + Pension Are you an experienced Service Desk Manager from an IT Managed Service Provider environment looking for a pivotal leadership role where you can shape … future of a growing service operation, develop high-performing teams, improve processes, and have a direct impact on client satisfaction and business success? This is a fantastic opportunity to join a growing and ambitious business where the Service Desk sits at the heart of the operation. Reporting directly ...

truly collaborates with science, strategy, and technology, amazing things can happen. Ad Age touted that “Known may be the ultimate example of a full-service agency,” and honored us with two prestigious recognitions this year: #3 on The A-List as one of the top agencies in the world … Workplace Technology/SaaS Engineer to own our Atlassian environment and run the SaaS and identity platforms our employees depend on every day. Jira Service Management sits at the centre of this role. You will design, build, and maintain the service desks, workflows, and automation that route ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

Senior Project/Programme Manager, Performance & Service Management Overview Our client runs technology delivery across portfolios, delivered through tribes and squads staffed by a mix of internal, offshore and strategic vendor partners. A standard performance metrics framework already exists in Jira, with rolled-up reporting in Jira Align … discipline and stakeholder governance as any other enterprise programme Key Responsibilities Programme governance and delivery Own the delivery plan for evolving the performance and service management framework, including a SharePoint site build, extended Jira Align reporting, and integration of budget and finance data currently held in Excel ...

Senior Delivery Manager-Oracle EBS Service Delivery Manager-UK Role – Senior Delivery Manager Technology – Oracle EBS Service Delivery Manager Location – UK Business Unit – ORC Compensation – Competitive (including bonus) Job Description We're looking for an Oracle EBS Service Delivery Manager to support UK public sector clients. … senior delivery leader accountable for end-to-end NHS AMS operations covering Application Support, Design & Development, Customizations, In-Flight Projects, Testing, Release Management and Continuous Service Improvement. The role owns service quality, SLA/KPI performance, major incident governance, stakeholder communication, operational readiness and smooth transition ...

join their team as an OAT Quality Engineer. This is an exciting opportunity to work on critical projects within a dynamic environment, supporting service management and operational testing. What you'll be doing: * Designing and executing operational acceptance test activities to ensure system readiness and performance * Supporting service management and operational processes to optimise service delivery * Conducting technical testing of AWS-hosted applications to verify functionality and resilience * Utilising monitoring tools such as Splunk, Dynatrace, New Relic, and Elastic Stack to analyse system performance and identify issues * Assisting with system administration tasks, including scripting with ...

Service Desk Analyst The Opportunity We're looking for a customer-focused Service Desk Analyst to join a busy and collaborative IT team, providing high-quality technical support across a diverse technology environment. This is an excellent opportunity for someone who enjoys solving technical issues, delivering exceptional customer … service, and working within a structured IT Service Management (ITSM) environment. This is a hybrid role requiring the successful candidate to work 2–3 days per week from our client's office in Bristol , with the remaining time working remotely or from other agreed locations. Occasional travel ...

Service Architect +Current DV Clearance is essential +On site in Basingstoke +18 months + +Outside IR35 +£700 - £750 per day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with technical architects, engineering teams ...

Title Supply & Service Manager Location Asda House Employment Type Full time Contract Type Permanent Hours Per Week 37.5 Salary Competitive salary plus benefits Category IT Operations Closing Date 17 August 2026 We’re looking for a Service Manager to take ownership of our Blue Yonder Forecast & Fulfilment … service - a critical platform that underpins replenishment across our depots and stores. This is a high-impact role with the scope to shape how the service operates, influence strategy, and drive meaningful improvements. You’ll have the autonomy to embed best practice, enhance performance, and ensure the service ...

than 50 markets. The Group has over 180,000 employees, and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.As one of the top financial groups globally with a vision to be the world's most trusted, we want to attract, nurture … strategic delivery portfolio within the Technology domain, covering the following key portfolios: Branch, GCIB, Data, Finance, Compliance and Financial Crime, Risk, Digital Engineering Service (including Infrastructure and IT Service Management), Tech Other, and Cyber Security. These portfolios are overseen by the Regional Portfolio Committee.The Cyber Portfolio delivers ...

Service Desk Agent at Thames Water, you'll be part of an award-winning team transforming how we deliver IT support across the business. You'll be the first friendly point of contact for colleagues and contractors, helping to resolve issues quickly so people can stay connected and productive. … support users across phone, email, self-service, and face-to-face at our Digital Drop-in Clinics. From fixing laptop and Microsoft 365 issues to supporting meeting rooms and setting up devices on site, you'll play a hands-on role in keeping Thames Water running smoothly. ...

Opportunity We're seeking a driven, entrepreneurial Account Executive to join a newly formed team bringing Asana's platform to IT and service teams. This is a unique opportunity to be at the ground floor of an emerging go-to-market motion, working as part of a dedicated team … helping to bring customer feedback to the product team and design the product and pricing strategy. You'll be starting conversations with IT leaders, service delivery teams, and cross‐functional stakeholders who are looking to modernize how they coordinate work, deflect repetitive requests, and deliver exceptional employee experiences. This ...

ready to take ownership of essential business services that support national security and public sector operations? Your Impact At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. … work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities. Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative ...

Hardware Asset Management (HAM) Architect Location: Remote Duration: 2 months initial Our Client is hiring for a reputed client for an exciting Hardware Asset Management (HAM) Architect contract role, focused on shaping how physical technology assets are planned, governed, tracked and disposed of across their lifecycle. What … doing: * Define and govern an enterprise Hardware Asset Management strategy, operating model and roadmap * Lead target-state HAM processes and governance structures, including standards and controls for lifecycle management * Govern end-to-end asset lifecycle activities: planning, procurement, receipt, deployment, moves/adds/changes, maintenance/refresh ...

Hardware Asset Management (HAM) Architect Location: Remote Duration: 2 months initial Our Client is hiring for a reputed client for an exciting Hardware Asset Management (HAM) Architect contract role, focused on shaping how physical technology assets are planned, governed, tracked and disposed of across their life cycle. What … doing: * Define and govern an enterprise Hardware Asset Management strategy, operating model and roadmap * Lead target-state HAM processes and governance structures, including standards and controls for life cycle management * Govern end-to-end asset life cycle activities: planning, procurement, receipt, deployment, moves/adds/changes, maintenance ...

Line PMO team, part of the Project Governance function. The Governance team plays a critical role in supporting bank-wide projects through management reporting, project accounting operations, financial reviews aligned to project planning, and process approvals required for project initiation. The In Line PMO team, covering both Bank … strategic delivery portfolio within the Technology domain, covering the following key portfolios: Branch, GCIB, Data, Finance, Compliance and Financial Crime, Risk, Digital Engineering Service (including Infrastructure and IT Service Management), Tech Other, and Cyber Security. These portfolios are overseen by the Regional Portfolio Committee.This role sits within ...

department specific business systems Documenting a projects business and technical requirements Undertake proactive system reviews with vendors Gathering requirements and acceptance criteria from management and end users Manage system upgrades Education & Experience: At least 5 years experience in designing, supporting and implementing business systems Project Management Full … Driving License Knowledge: Experience with Business System Development Knowledge of systems architecture and design Good Experience in Works Management Systems Experience in Microsoft Power platforms. Experience in BPMN (Business Process Management Notation) Business Change & Transformation Management Operational Service Management Stakeholder Management Customer Relationship Management ...

Service Desk Team Leader Salary: £41,772 - £44,300 per annum plus excellent benefits Location: Walsall, West Midlands Contract: Full Time, Permanent, 37 hours per week Closing Date: 16th August 2026 Interview Date: 25th August 2026 (Teams) and from 2nd September 2026 (In-Person) At whg, we’re transforming … deliver digital services to support our colleagues and customers. We’re looking for an experienced and people-focused IT Service Desk professional who can lead our frontline IT support team and help shape an exceptional service experience across the organisation. As our IT Service Desk Team Leader ...

intelligence, and innovation? We're looking for an experienced ITOM Product Owner to lead the vision, strategy, and roadmap for our ServiceNow IT Operations Management (ITOM) platform, ensuring it delivers meaningful business value and supports operational excellence across the organisation. In this pivotal role, you'll work … intersection of technology and business, shaping and evolving capabilities such as Discovery, CMDB, Service Mapping, Event Management, AIOps, Cloud Operations, and Automation. Partnering with stakeholders, architects, engineers, and delivery teams, you'll drive product adoption, prioritise investment, champion best-practice use of the platform, and ensure the ServiceNow ...

functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely … largely unsupervised, and to deliver to written requirements Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Communicates professionally and effectively, through verbal ...

First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. … first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical ...

First Line IT Service Desk Analyst Waterlooville Permanent | Full Time | Hybrid £28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. … first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical ...

summary This role supports the delivery of high-quality ICT service management to all our staff at Princess Alexandra Hospital. The post holder will manage a team to resolve issues both pro-actively and reactively, to maintain a smooth and efficient ICT operations. Main duties … Lead and manage the Desktop Engineers (2nd line support) and support the ICT Head of Service Delivery to lead and manage the Support Officers (1st line support). Develop customer service and the customer experience within the team. Support the development and maintenance of ITIL based process ...

Position Service Desk Manager (Information Technology) Location County Hall, Chichester, PO19 1RQ Start Date ASAP Contract Duration 01 September March 2027 Working Hours 37 hours per week, Monday to Friday, 09 00 Pay Rate £33.26 per hour Job Reference (phone number removed) Job Responsibilities Manage … operations of the IT Service Desk. Lead and support the Service Desk team to deliver effective IT support. Ensure service requests and incidents are handled within agreed service levels. Monitor service performance and identify areas for improvement. Maintain strong communication with internal teams, stakeholders ...