26 to 50 of 721 Service Management Jobs in the UK

Role Purpose The Service Delivery Manager (SDM) is accountable for the end-to-end delivery of managed services supporting critical national infrastructure (CNI) environments. The role ensures the availability, resilience, security, compliance, and continuous improvement of business-critical services operating in a 24x7 environment. The SDM serves … primary operational interface between the customer, service providers, technology partners, and internal delivery teams, driving service excellence while ensuring contractual commitments, regulatory obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident ...

Technical & Services Director Salary: £55,000 - £65,000 Role Overview This is a role for someone who takes ownership, builds structure, and makes service delivery something the business and its customers can genuinely rely on. Westbase.io operates across three core service delivery pillars: Staging and Configuration, Field Services … Services (delivered via Westbase 24/7). As the business scales, structured service governance, commercial delivery discipline, and repeatable project management are becoming critical to how we grow and retain customers. The Service Delivery Manager is a central role within the Service and Technical Directorate. ...

Role Overview The Hardware Asset Management Architect is responsible for defining and governing the enterprise Hardware Asset Management strategy, operating model, architecture, processes, and tooling. The role ensures the effective management of physical technology assets throughout their life cycle, from procurement and deployment through to retirement … disposal. The HAM Architect provides strategic leadership for asset governance, inventory management, financial optimisation, CMDB alignment, life cycle management, sustainability initiatives, and regulatory compliance. The role works closely with procurement, finance, enterprise architecture, service management, security, workplace services, datacentre teams, and technology suppliers. Key Responsibilities Strategy ...

identify and overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana … teams with which you partner. What you’ll achieve Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close Develop a deep understanding of IT and service ...

Service Desk Lead Rate - £450 - £500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We're looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic … opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high ...

currently recruiting for a Service Delivery Manager to join a leading Managed Service Provider supporting a major public sector customer. This is an excellent opportunity for an experienced Service Delivery Manager who enjoys building strong customer relationships, driving continual service improvement and ensuring high levels … service delivery within a fast-paced managed services environment. This is a predominantly remote role with one day per week required on-site in Swansea. The Role As the Service Delivery Manager, you will act as the primary point of contact for your assigned customer, ensuring contractual obligations ...

with Finance transformation experience, and the ability to operate effectively in a matrix environment. They will combine disciplined programme delivery with commercial awareness, stakeholder management, operational sensitivity and a strong bias for outcomes. What you'll be doing: This is a senior, hands-on delivery role which can bring … business processes Support the development and maturation of the Finance Shared Services organisation, helping to move from transactional delivery towards a more standardised, controlled, service-led and performance-managed model Partner with Shared Services leadership to strengthen service management disciplines, including process ownership, service measures, issue ...

CONTRACTOR MUST HOLD SC & NPPV3 CLEARANCE Role Title: Service Integration SME (x2 seats) Location: Remote (very rare travel asks may emerge - London and Manchester) | 98% remote Duration: 30/06/2027 MUST BE PAYE THROUGH UMBRELLA Role Description: The Service Integration SME will play a pivotal role … unified Target Operating Model (TOM) across multiple business units, organisations, and user communities. The role will be responsible for designing, embedding, and governing service integration capabilities that enable diverse end-user groups to transition successfully onto the client's platforms, processes, governance frameworks, and operating model. Working across business ...

Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Service Integration SME Location: Remote (very rare travel asks may emerge - London and Manchester) | 98% remote Duration: 30/06/2027 Clearance required - Active … NPPV3 Role Description: The Service Integration SME will play a pivotal role in a major organisational transformation programme delivering a unified Target Operating Model (TOM) across multiple business units, organisations, and user communities. The role will be responsible for designing, embedding, and governing service integration capabilities that enable ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides … support function across two countries. The successful candidate will define what excellent B2B support looks like, strengthen the existing operating model and ensure customer service is fully connected to the wider business. You will work closely with Product, Sales, Engineering and Operations to improve customer outcomes, protect strategic accounts ...

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. … responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading ...

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. … responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading ...

Company The Business Analyst supports the design and delivery of value-driven transformation by combining structured business analysis with practical business change and service management awareness. About the Role The role helps define business and user needs, supports service design and transition activity, and ensures change … translated into clear requirements, workable processes and measurable service outcomes. Responsibilities Experience in business analysis, business change or service improvement activity Good understanding of requirements gathering, process analysis and stakeholder engagement Awareness of service management concepts, including service design, service transition and service ...

Service Architect Must have an Active DV Clearance You will work closely with solution architects, project teams, operational stakeholders, and customers to develop service designs that meet both business and contractual objectives. The position is ideal for an experienced Service Architect with a strong background in service design, operating model development, governance, and live service transition. Service Architect Responsibilities Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support ...

dagtime left to apply: Slutdato: 8. august 2026 (Der kan stadig ansøges i 13 dage)job requisition id: R-14522**Networks Manager – EMEA (Network Service Owner)****About the Role**We’re looking for an experienced Networks Manager – EMEA to to lead the strategy, performance and evolution of the network … resilient and high-performing network services that meet the needs of a complex international business. You'll combine operational excellence with strategic thinking, driving service quality today while contributing to shaping the future network roadmap alongside our team of architects.As the operational owner of network services, you'll coordinate ...

Networks Manager - EMEA (Network Service Owner) About the Role We're looking for an experienced Networks Manager - EMEA to to lead the strategy, performance and evolution of the network services underpinning our EMEA wide business. Reporting to the Infrastructure Director, this is a critical leadership role within the Infrastructure … resilient and high-performing network services that meet the needs of a complex international business. You'll combine operational excellence with strategic thinking, driving service quality today while contributing to shaping the future network roadmap alongside our team of architects. As the operational owner of network services ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks … best practices across the business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service ...

week) Security Clearance: Due to the secure nature of the work and our customer requirement, candidate are required to hold DV clearance The IT Service Operational Readiness Lead is responsible for ensuring that new or changed IT services are fully prepared for operational support before deployment into live environments. … This role acts as the bridge between project delivery teams, service management, operations, and support functions to ensure all operational, technical, and business readiness activities are completed, documented, and approved. The role supports successful service transitions by coordinating operational acceptance, support models, knowledge transfer, training, documentation, risk ...

maintenance of Partnership hardware assets, licensing of software, protection of intellectual property and legal obligations. You will set and and maintain Partnership Asset Management policies, procedures and standards, directing and assuring the Service Integrator against these. You will promote commitment to asset control. Lastly you will initiate assessment … will actively support and partner with these teams during software contract negotiations and vendor disputes. You will be accountable for the Configuration & Asset management process, and take the lead role in setting and ensuring all Configuration & Asset Management standards and goals are applied and met, securing adherence ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join … delivering managed services to large public sector customers. This is a customer-facing role where you'll take ownership of a portfolio of managed service contracts, ensuring services are delivered against agreed SLAs while building strong relationships with customers and internal delivery teams. Although the role is home-based ...

This is an exciting opportunity to play a pivotal role in shaping end-to-end solution designs that will support large-scale business transformation, service integration, platform onboarding, and operational change. Working across business, technology, service management, and transformation teams, you will be responsible for delivering practical … transition planning and implementation activities. Support business readiness and adoption initiatives throughout the programme lifecycle. Business & Technical Analysis Collaborate with Business Analysts, Architects, Service Integration teams and key stakeholders to gather and refine requirements. Facilitate workshops to capture business, operational and technical needs. Produce and maintain functional ...

summary The Asset, Quality and Contracts officer falls within the Digital Services Assurance department which follows the ITIL standards of Service Management, empowering technology, and process to ensure the users have the best possible experience and outcomes, both externally and internally for the staff within the Trust. … legislation, the ability to work unsupervised and proactively. Being a diligent staff member with an eye for detail and a passion for improving the service, the post holder will work closely with all elements of the Digital Services teams to deliver the best outcomes of the service ...

Service Delivery Manager | Edinburgh | Hybrid Working | Competitive Pay & Benefits Ready to take ownership of service delivery that really makes a difference? At Quorum, technology is about people. As one of Scotland's largest Microsoft Partners and a Microsoft Direct Cloud Solutions Provider (CSP), we help organisations transform … they work through innovative managed services, cloud solutions and expert consultancy. We're looking for an experienced IT Service Delivery Manager to become the trusted advisor for a portfolio of clients, ensuring exceptional service delivery, driving continual improvement and building long-term partnerships. If you're passionate about ...

support the delivery of critical Defence services within a secure MOD environment. This is an excellent opportunity for someone with a strong background in Service Management who also has a solid understanding of technical infrastructure . You'll play a key role in ensuring demand is effectively forecast … prioritised, and aligned with available resources and service capability across a complex, business-critical environment. Working from either Hampshire or Corsham, you'll collaborate with technical teams, delivery managers, service owners, and Defence stakeholders to ensure services remain resilient, scalable, and aligned with operational priorities. The Role ...