26 to 50 of 580 Service Management Jobs in the UK

Service Asset & Configuration Manager Location: Corsham (On-site with flexibility) Clearance: Active DV Clearance Required Type: Contract About the Role We are seeking an experienced Service Asset & Configuration Manager to lead and enhance Service Asset & Configuration Management (SACM) capabilities within a highly secure operational environment. This … excellent opportunity to play a key role in developing, governing, and improving SACM processes, tooling, and reporting across complex live service environments. The successful candidate will be responsible for maintaining configuration management standards, ensuring data accuracy across the CMDB, driving continual service improvement, and collaborating with stakeholders ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool ...

KingdomWorkplace: HybridSchedule: Full time, DaysPosted: 2026-11-04Closes: 2026-11-11SummaryThe Problem Performance Manager is an important role within the D&T Service Management organisation, responsible for the continuous improvement and optimisation of the effectiveness of the Problem Management practice for the assigned group … products and Services.Reporting into the Incident and Problem Practice Owner this role leads on detailed analysis, identification, and delivery of Problem Management practice improvements, focussing on improving operational stability and reducing technical debt. This role will work closely with Service Management colleagues and Service Assurance Managers ...

Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate … best practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages. Key Responsibilities Review and validate the existing Jira Service Management architecture Assess the operating model and alignment to ITSM best practice Conduct architecture and process gap analysis Evaluate CMDB maturity, structure ...

Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate … best practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages. Key Responsibilities * Review and validate the existing Jira Service Management architecture * Assess the operating model and alignment to ITSM best practice * Conduct architecture and process gap analysis * Evaluate CMDB maturity, structure ...

seeking an experienced and innovative ITSM Administrator to play a key role in the development, administration and ongoing enhancement of NHIS's enterprise IT Service Management platform. In this exciting role, you will collaborate with service owners, technical specialists, customer organisations and external suppliers to transform operational … requirements into secure, efficient and sustainable service-management solutions. You will configure and optimise workflows, automation, service catalogues, dashboards, reports and service-level agreements across a wide range of ITSM disciplines, including incident, problem, change, asset, configuration and service request management. You will also support ...

health and healthcare outputs, in order to achieve the aim of the Client Medical Command. The Operational Resilience Lead role sits in the Live Service Team reporting to the Service Management and Operations Lead. The primary focus of this role is to ensure the continuous availability, reliability … resilience and continuity of IT services in line with needs and objectives. Key areas of responsibility include:Availability Management, IT Service Continuity Management, Capacity Management, Monitoring and Event Management and Demand Management. Any previous experience of working within Gov, NHS and Clinical/critical systems ...

Head of Service Operations We are looking for an experienced Head of Service Operations/Director of Service Management to join a global technology and AI organisation undergoing significant business and technology transformation. This is an opportunity for an established Service Management leader … across multiple regions. The successful candidate will bring strong operational leadership, commercial awareness and the ability to engage confidently with senior stakeholders, whilst driving service excellence, operational consistency and continuous improvement. This is a hands-on leadership role focused on managing and improving existing live services rather than delivering ...

Cleared Senior Service Architect Location: Basingstoke (Onsite) Rate: Up to £675 per day (via approved umbrella company) Contract Length: Until 31st May 2027, with potential extension Security Clearance: Active DV Clearance Required We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme … delivering critical services within a secure environment. This role requires a strong background in both service management and technology, with responsibility for defining and delivering service design artefacts that support successful operational acceptance and long-term service delivery. The successful candidate will work closely with stakeholders ...

Cleared Senior Service Architect Location: Basingstoke (Onsite) Rate: Up to £675 per day (via approved umbrella company) Contract Length: Until 31st May 2027, with potential extension Security Clearance: Active DV Clearance Required We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme … delivering critical services within a secure environment. This role requires a strong background in both service management and technology, with responsibility for defining and delivering service design artefacts that support successful operational acceptance and long-term service delivery. The successful candidate will work closely with stakeholders ...

Cleared Senior Service Architect Location: Basingstoke (Onsite) Rate: Up to £675 per day (via approved umbrella company) Contract Length: Until 31st May 2027, with potential extension Security Clearance: Active DV Clearance Required We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme … delivering critical services within a secure environment. This role requires a strong background in both service management and technology, with responsibility for defining and delivering service design artefacts that support successful operational acceptance and long-term service delivery. The successful candidate will work closely with stakeholders ...

Cleared Senior Service Architect Do you have the right skills and experience for this role Read on to find out, and make your application. Location: Basingstoke (Onsite) Rate: Up to £675 per day (via approved umbrella company) Contract Length: Until 31st May 2027, with potential extension Security Clearance: Active … Clearance Required We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme delivering critical services within a secure environment. This role requires a strong background in both service management and technology, with responsibility for defining and delivering service design artefacts ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

innovative digital services that make a meaningful difference. As a DevOps Analyst supporting our NHS programme, you will play a vital role in strengthening service delivery, improving operational performance and enabling teams to deliver better outcomes. Working across Agile delivery, DevOps and IT service management, you will … every month. Your future duties and responsibilities: In this role, you will play a central part in coordinating DevOps, Agile delivery and IT service management activities, helping teams deliver high-quality, reliable services. You will take ownership of operational processes, performance reporting and governance activities, ensuring delivery priorities ...

1072632Category: Technology and ITLocation: Manchester, Lancashire, United KingdomPosted: 2026-11-04Closes: 2026-11-11Lead Service Analyst – Life Services, Contact and Digital WorkplaceUp to 48,000 plus great benefits (Work Level 6A) Manchester city centre - in this role you’ll work in a hybrid way splitting your time … ways of working so we can deliver even better services for our Co-op, our colleagues, members and customers.We're looking for a Lead Service Analyst to join our Technology team and help us deliver reliable, high-performing services that support colleagues, customers and members across Co-op Life ...

client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards … adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change ...

client is seeking a Change Manager/Analyst who is responsible for the governance, administration, assurance, maintenance and continual improvement of the enterprise Change Management practice. The role will support the Change Management strategy, ensuring that changes are assessed appropriately, risks are identified and mitigated, governance standards … adhered to, and service disruption resulting from change activity is minimised. Responsibilities Change Management Governance Support the enterprise Change Management strategy and roadmap alongside the Head of Change and Configuration Management. Implement and support the Change Management practice across the organisation. Maintain and continuously improve Change ...

Location: PREFRENCE IS THE SOUTH WEST - Hybrid/Remote options available, depending on location About the role We are seeking an experienced IT Service Delivery Manager to take ownership of key enterprise customer relationships within a fast-paced Managed Service Provider (MSP) environment. This is an excellent opportunity … customer-focused IT Service Management professional who combines strong relationship management skills with hands-on operational expertise. You will be responsible for ensuring consistently high service standards, managing escalations, monitoring performance and driving continuous improvement across a range of enterprise technology services. The successful candidate will ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Level & Continual Improvement Manager Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support … United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Level & Continual Improvement Manager Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support … United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The Service Level & Continual Improvement Manager is responsible for ensuring IT services meet agreed service levels and that continual improvement delivers measurable business and customer ...

foster them, it's deeply embedded within our DNA. Invest in us and we'll invest in you!. Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It's a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

Service Operations Manager - SC Cleared We are seeking an experienced Service Operations Manager to take ownership of day-to-day service management across a complex, multi-supplier IT environment. This is a key operational role, responsible for ensuring services are delivered effectively, consistently … high standard. You will work across Service Desk, End User Compute, technical teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute ...

Service Operations Manager - SC Cleared We are seeking an experienced Service Operations Manager to take ownership of day-to-day service management across a complex, multi-supplier IT environment. This is a key operational role, responsible for ensuring services are delivered effectively, consistently … high standard. You will work across Service Desk, End User Compute, technical teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute ...

Opportunity An ambitious and growing business is seeking a Head of IT Service & Support to shape, modernise and lead its IT support function during a significant period of growth and change. This is a rare opportunity to join a business that is investing heavily in its technology capability, operating … model and employee experience. With strong backing from senior leadership, you will have the platform, autonomy and support to build a modern, high-performing service function that can scale with the organisation's future ambitions. This is not a role focused on maintaining the status quo. Instead, you will ...