351 to 375 of 713 Service Management Jobs in the UK

firm's network, infrastructure, and hybrid server environment. Oversee IT budgets, forecasting, and cost management. Lead disaster recovery, business continuity, backup, and risk management processes. Implement and maintain effective cyber security, network security, and data protection measures. Maintain the firm's Cyber Essentials Plus (CE+) accreditation. Provide and oversee … operational support. Experience within a legal or professional services environment would be highly advantageous, as would experience with the Partner for Windows (P4W) case management system. You must also have proven experience managing and preparing organisations for Cyber Essentials and Cyber Essentials Plus (CE+) audits . Essential Experience & Skills ...

people. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What … tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 10+ years of experience in client management, aligning account strategies to revenue opportunities 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions ...

summary Responsible for the Trust's Network and Security Governance and support function (planning, designing, configuration and deployment management, maintenance, 2nd line support), technologies, and processes for those used in 1st and 2nd line support to ensure availability and consistency of use for the end user. Providing input … meet Trust requirements. This includes the implementation of network and security related technologies and ensuring. Responsible for technical verification of the Network Managed service a network related area of the Cloud, on-site datacentres. Act as CISCO Network SME for the team and projects. In addition, the job-holder ...

business transformation programmes across Digital Transformation, Cyber Security, Infrastructure, Cloud and Enterprise Applications * Manage multiple concurrent projects and workstreams, ensuring effective governance, risk management and successful delivery * Develop and maintain programme roadmaps, budgets, resource plans and delivery schedules * Deliver strategic initiatives including cloud transformation, AI adoption, infrastructure modernisation … enterprise application programmes * Lead cyber security initiatives including ISO 27001, Cyber Essentials Plus and resilience programmes * Oversee major application projects including ERP, HR, CRM, Service Management and systems integration * Manage third-party suppliers, implementation partners and outsourced service providers * Ensure programme governance, reporting, financial control and benefits ...

will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building … culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering ...

will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building … culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

Amazon UK Services Ltd. The Operations Technology Solutions (OTS) Field Delivery organisation is seeking an IT Program Manager to provide program management across the service, support, and project portfolios in the UK & Ireland. This is a great opportunity for an individual looking to develop a career … program management within a fast-paced, operational environment. You will have the opportunity to expand your program management capabilities and take responsibility for the governance, reporting, and continuous improvement of the UK Field Delivery portfolio. This role focuses on driving Field Delivery initiatives - supporting portfolio health, process improvement ...

Digital & Data Officer, you will lead a department of approximately 60 technology professionals and play a pivotal role in delivering reliable, secure and self-service technology capabilities across the organisation . Responsibilities Lead the transformation of IB's global IT operating model into specialised , domain-aligned teams with clear … accountability and ownership. Provide strategic leadership across infrastructure, cloud operations, security, identity management, corporate systems and IT service management. Drive service reliability, resilience and operational excellence across critical enterprise technology platforms. Establish and embed modern security, identity and risk management practices, including oversight of AI‐related ...

support to end users, resolving a wide range of hardware, software and workplace technology issues while delivering an outstanding customer experience. Working closely with Service Desk, Infrastructure and other technical teams, you'll take ownership of incidents through to resolution, ensuring service levels are consistently achieved. This … skill set, escalating more complex issues where appropriate. * Install, configure and deploy end-user devices, applications and software. * Prioritise, progress and resolve incidents and service requests in line with agreed Service Level Agreements (SLAs) and customer-specific requirements. * Maintain accurate ticket updates, documenting troubleshooting activity and resolutions within ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

customers, helping them define technology strategies, shape transformation programmes, and design commercially viable solutions. The role works closely with sales, technical delivery, product, service management and vendor teams to shape compelling propositions combining Microsoft Azure, Microsoft 365, AVD, SD‐WAN, SB‐BRANCH and SASE technologies to deliver secure … lead workshops, discovery sessions and roadmap engagements. Translate business challenges into technical and commercial solutions aligned to business outcomes. Design end‐to‐end managed service solutions across cloud, workplace, networking and security domains. Support sales teams throughout the opportunity lifecycle, including proposals, presentations, RFPs, RFIs and tenders. Develop solution ...

with key stakeholders across the business to balance competing priorities and ensure alignment to strategic objectives. Contribute to company-wide discussions relating to risk management, innovation, operational effectiveness, and long-term organisational capability. Define and deliver the technology strategy in alignment with organisations objectives. Identify, evaluate, and implement technology … Lead the design, governance, and oversight of business and technology transformation programmes. Work closely with Project Success and business stakeholders to ensure appropriate project management support and governance. Oversee programme delivery, ensuring alignment with strategic priorities, effective management of risks and dependencies, and achievement of intended outcomes. Provide ...

systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

Service Desk Analyst/Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity for someone with … support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical support to colleagues across ...

their live technology estate, ensuring stability, resilience, and continuous improvement. This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time. Key Responsibilities Lead technical oversight of the live IT estate, ensuring stability … performance, and resilience Work closely with architecture teams to transition solutions into operational service Provide governance and oversight of managed service providers, ensuring quality delivery Review and assess technical changes, focusing on risk, impact, and alignment Drive incident analysis and root cause resolution across complex environments Maintain ...

infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace … activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop ...

requirements Coordinating change approvals across technical, operational, and business stakeholders Supporting risk and impact assessments for planned technology changes Producing governance reports, dashboards, and management information Managing change scheduling and resolving conflicts across multiple workstreams Identifying improvements to change management processes and controls What You'll Bring 5+ … years' experience in Technology Change Management, IT Service Management, or a related discipline Strong understanding of IT change governance, controls, and compliance frameworks Experience supporting Change Advisory Boards (CABs), governance reviews, and approval processes Proven ability to coordinate across multiple stakeholders and technology teams Strong reporting, documentation ...

Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoftRequired Skills -Artificial Intelligence (AI), Client Relations, Data Literacy, Executive Presence, Information Security, People Leadership … Program Management, Risk Management, StorytellingLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -Enterprise Risk AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve ...

required. Key Responsibilities Client Engagement: Act as the primary point of contact for clients, ensuring their needs and expectations are met. Project Management: Define and agree project deliverables and milestones. Oversee the delivery of multiple IT consultancy projects, ensuring they are completed on time, within scope, and on budget. … Relationship Management: Build and maintain strong, long-lasting client relationships. Strategic Planning: Develop and implement strategies to increase the efficiency and effectiveness of consultancy services. Risk Mitigation: Proactively address challenges, resolve issues, and implement solutions. Resource Allocation: Allocate resources appropriately to ensure the successful delivery of projects. Team Leadership ...

Harvey Nash are now inviting candidate to apply for the role of Service Transition Lead. Contract running until march 2027 Inside of IR35 Hybrid to Reading - two days a week £625 - £648 a day Role Overview We are seeking an experienced Service Transition Lead to manage the transition … state support while maintaining coexistence with the existing Oracle E-Business Suite (EBS) on-premise ERP modules. Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service ...

Responsibilities Support Squarcle’s digital and defence growth by shaping enterprise, solution and service architectures for complex NATO, MOD and wider defence clients. Operate across bid, mobilisation and delivery phases, helping Squarcle interpret client requirements, define credible technical and service delivery approaches, shape transition and operating models … assure that proposed solutions are secure, supportable, interoperable and deliverable within classified, multi-national and mission-critical environments. Provide strategic technology and service delivery advice to senior client stakeholders, clearly articulating trade-offs, risks, assumptions, dependencies and recommendations. Develop compelling bid narratives, technical responses, service management approaches ...

world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve … remains secure, well-governed, documented, auditable and operationally resilient. The role focuses on IT governance, ISO 27001 maintenance, Microsoft 365 and Azure governance, risk management, documentation, compliance, and project-to-BAU transitions. Purpose of the role Maintain effective IT governance, operational continuity and control evidence. Support ISO 27001 post ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible … providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … commercial evaluations. Approve and govern system changes, ensuring security, architecturalintegrityand operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...