376 to 400 of 583 Service Management Jobs in the UK

drive real business outcomes? We're looking for a commercially astute and technically aware ICT Supplier Manager to take ownership of our supplier management function. This is a key role within ICT Governance, acting as the single point of contact between ICT and our technology suppliers while ensuring … Role You'll be responsible for managing the performance, governance, commercial relationships, and risk oversight of a diverse portfolio of ICT suppliers, including managed service providers, cloud vendors, software providers, telephony partners, and infrastructure suppliers. Key responsibilities include: Owning and developing the ICT supplier management framework. Acting ...

components and other platform capabilities, adopting a configuration-first approach. Integrations & Automation: Develop and maintain customer integrations, APIs and automation solutions to improve service efficiency and connect ServiceNow with external platforms. Technical Quality & Governance: Ensure development meets technical standards for security, performance, maintainability and upgradeability, including code reviews, testing … functionality, address technical debt and deliver innovative solutions for customers. Technical Leadership & Collaboration: Serve as a technical lead, providing guidance and best practices across service operations platforms. Collaborate with internal and external stakeholders to gather and analyse requirements, translating and documenting these into effective solutions. Support internal Mastek growth ...

building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way. Essential: Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms. Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO) . Experience … similar systems-focused role. Experience managing product backlogs and prioritising competing change requirements. Strong experience translating business requirements into effective technical solutions. Excellent stakeholder management and facilitation skills. Strong analytical, problem-solving and organisational skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Degree-level education ...

building relationships with stakeholders at different levels and explaining complex technical information in a clear and straightforward way. Essential: Demonstrable experience working with Field Service Management or Enterprise Asset Management platforms. Strong working knowledge of IFS Cloud and/or IFS Mobile Workforce Optimisation (MWO) . Experience … similar systems-focused role. Experience managing product backlogs and prioritising competing change requirements. Strong experience translating business requirements into effective technical solutions. Excellent stakeholder management and facilitation skills. Strong analytical, problem-solving and organisational skills. Ability to communicate technical concepts clearly to non-technical stakeholders. Degree-level education ...

platforms Configure, maintain, and troubleshoot dynamic routing protocols including: OSPF BGP Implement and support core network services including: IP Addressing Subnetting VLANs QoS Traffic Management Deploy and manage overlay networking technologies such as VXLAN. Implement secure networking solutions, including firewall policies, IDS/IPS technologies, and secure communications. Support … validation, and commissioning activities. Produce and maintain technical documentation including: Low-Level Designs (LLDs) Network Build Guides Configuration Standards Operational Runbooks Work closely with Service Management teams to troubleshoot, investigate, and resolve incidents and service issues. Conduct root cause analysis and recommend improvements to increase service ...

Cyber Security Service Integration Manager This is a new and exclusive opportunity for a Cyber Service Integration Manager to join the thriving Cyber team in this thriving investment bank as they grow their Service Integration Manager - Cyber team Role details Title: Service Integration Manager - Cyber Salary … Focus of the role: the first-line service-management framework for Cyb click apply for full job details ...

deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business. Key Responsibilities Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative … team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change. Identify opportunities ...

Remote Working with limited travel to offices locations in the UK, up to £160,000 base + Bonus + Benefits. Technology Operations | Business Transformation | Service Excellence Location: UK-wide flexible location, with travel to key business locations as required The opportunity: Transform a large-scale technology operation, challenge … have the opportunity to assess how the function operates today, identify where performance and quality can improve, and develop a clear plan to transform service delivery. Working closely with senior leadership and colleagues across Product, Change and Infrastructure, you'll break down silos, improve collaboration and ensure the business ...

Manage complex endpoint activities including builds, rebuilds, migrations, deployments and upgrades. Troubleshoot device compliance, security, software deployment, certificate and policy-related issues. Utilize endpoint management platforms including Microsoft Intune, Configuration Manager and Jamf. Assess technical risks and ensure changes are implemented in line with security and operational standards. Produce … high-quality technical documentation, troubleshooting guides and knowledge articles. Contribute technical expertise to projects, technical investigations and service improvement initiatives. Stay up to date with modern workplace technologies, endpoint management practices and security trends. We need a candidate with Significant experience providing advanced onsite or endpoint technical support ...

across TechOps, SysOps, Networks and Voice, whilst remaining closely involved in technical decision-making and infrastructure strategy.Please note: This is not a purely people-management position. We're specifically looking for a candidate with strong hands-on AWS expertise who can provide technical leadership, challenge existing approaches, drive improvements … recognised cloud subject matter expert.This role is based from our Crewe offices alongside the team.What you'll be doing...Owning the operational management of our cloud infrastructure, with AWS at the heart of our environment.Ensuring cloud platforms and infrastructure services remain secure, resilient, scalable and highly available.Leading and developing teams ...

Disposal and Replacement. With staff that are active members of the IfSE and IET, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. The Role: As senior consultant … Equally, you could be deployed on longer-term, large-scale programmes, operating within a team delivering products and artefacts as part of a wider service or solution. We deliver these services across a wide client base, including UK MOD and NATO, other government agencies, and wider Defence ...

design and governance of a multi-country IFS Cloud rollout. You'll be the architectural authority across Finance, Supply Chain, Service Management, Asset Management, and integrations, ensuring a scalable global template while driving successful delivery through testing, cutover and go live. 6 month intitial contact with view ...

business systems improvements. What You'll Do: Lead teams responsible for application support, business systems development and testing Drive improvements in governance, processes and service delivery Act as the senior escalation point for business-critical applications Manage and prioritise application change requests and enhancements Oversee the delivery of developments … function Support application strategy and continuous improvement initiatives What You'll Bring: Experience leading application, business systems or software development teams Strong people management and stakeholder management skills Experience introducing governance, structure and best practice into technology functions Strong understanding of the software development lifecycle Good SQL knowledge ...

About the BusinessQuilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees 160.5 billion in customer investments (as of September 2026). It has an adviser and customer offering spanning … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which ...

transform the way IT is delivered to colleagues with a focus on simplicity, mobility, and efficiency. IT Support is core to enabling and maintaining service at the highest levels, ensuring our colleagues can remain focused on our customers. We support unified, global IT platforms, multi-channel engagement … contribute to continuous improvement projects, and ensure complex issues are accurately documented and escalated when necessary. Key Responsibilities Key Accountabilities and Decision Ownership: • IT Service Excellence: Execute day-to-day IT support activities with the colleague experience in mind, delivering a high quality, responsive service to all colleagues. ...

escalation point for complex incidents and problems Lead infrastructure improvements, upgrades and technology roadmaps Support Microsoft 365, Teams, Entra ID, Exchange Online and endpoint management platforms Drive security, compliance and service performance across the workplace estate Manage relationships with technology vendors and service providers What … Bring Proven experience in a senior infrastructure, support or architecture role Strong expertise across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with ...

escalation point for complex incidents and problems Lead infrastructure improvements, upgrades and technology roadmaps Support Microsoft 365, Teams, Entra ID, Exchange Online and endpoint management platforms Drive security, compliance and service performance across the workplace estate Manage relationships with technology vendors and service providers What … Bring Proven experience in a senior infrastructure, support or architecture role Strong expertise across Microsoft 365, Entra ID, Active Directory, Teams and Endpoint Management Experience with workplace technologies, collaboration platforms and unified communications Experience operating within ITIL service management environments Desirable: Microsoft certifications ITIL qualification Experience with ...

effectively. You'll work as part of a small, experienced team with strong peer support and clear escalation routes, taking ownership of incidents and service requests and providing practical, hands-on assistance with Windows 11, Microsoft 365, user accounts, devices and connectivity. If you would like to feel part … hold a sponsor licence and therefore are unable to provide sponsorship. This post is subject to a Standard Disclosure and Barring Service check. NO MEDIA OR AGENCIES Job description Job responsibilities JOB DESCRIPTION: IT Support Technician Post: IT Support Technician Accountable to: Head of IT Job Purpose: To provide ...

interim basis. This role will provide hands-on support to the Identity team, assisting with day-to-day operational activities across identity and access management technologies. The successful contractor will help maintain and support core identity services, allowing senior technical specialists to focus on ongoing project delivery and strategic … change initiatives. Key Responsibilities Provide operational support for Active Directory (AD) and Microsoft Entra ID environments. Assist with user lifecycle management, including joiners, movers, and leavers processes. Support identity and access management activities, ensuring secure and efficient user access. Troubleshoot and resolve identity-related incidents and service ...

hear from you. What you'll be responsible for Operational transformation and continuous improvement Conduct a thorough assessment of existing operations, processes, workflows and service delivery performance. Identify bottlenecks, inefficiencies, duplication and opportunities to improve quality, productivity and customer outcomes. Challenge established ways of working constructively, replacing outdated processes … transformation roadmap, prioritising improvements that create measurable business value. Embed a culture of continuous improvement, ownership and accountability throughout the function. Technology operations and service delivery Lead the end-to-end delivery lifecycle, including client onboarding, technical implementation, deployment and ongoing support. Improve the consistency, quality and reliability ...

diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout … Digital Workplace. Portfolio ScopeThe Executive Director will lead a strategically significant portfolio within DWE, accountable for business outcomes across a combination of product, service and enabling capabilities. Product PortfoliosDigital Collaboration: Enterprise collaboration platforms, meeting technologies, team productivity tools and GenAI capabilities that enable seamless work across global teams. Personal ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

that underpin major national defence programmes, ensuring suppliers deliver against commercial, operational and strategic objectives. Key Responsibilities: Developing and executing IT supplier and vendor management strategies. Managing the full supplier lifecycle from selection and onboarding through to contract renewal and offboarding. Leading sourcing activities, competitive tenders and commercial negotiations. … Building strong partnerships with key technology suppliers and service providers. Driving supplier performance through robust SLA, KPI and governance frameworks. Managing supplier reviews and identifying opportunities to improve quality, innovation and cost efficiency. Working closely with Digital, Procurement, Finance and Service Management teams to optimise supplier performance. ...

skilled Team Leader with a background in IT and/or Audio-Visual support and service delivery We have an exciting opportunity to lead a team focussed on the support of specialist and advanced IT equipment, software and solutions supported by Digital, Data and Technology Group (DDaT), enabling … team to make a significant contribution to the on-going development of an exceptional service, and to provide support within a changing business, research and technical environment.About the roleYou will lead a small team of second line IT Support Engineers supporting the learning, teaching, research, and administrative activities ...