376 to 400 of 712 Service Management Jobs in the UK

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible … providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...

Deliver strategic initiatives including cloud transformation, infrastructure modernisation, AI adoption and enterprise application programmes. Manage multiple concurrent projects and workstreams, ensuring strong governance, risk management and successful delivery. Develop and maintain programme roadmaps, budgets, resource plans and delivery schedules. Lead cyber security programmes including ISO 27001, Cyber Essentials Plus … resilience initiatives. Oversee enterprise application projects including ERP, HR, CRM, Service Management and systems integration. Manage third-party suppliers, systems integrators and outsourced delivery partners. Ensure programme governance, financial control, reporting and benefits realisation across all workstreams. Present programme updates, risks and investment proposals to Executive Leadership ...

Newsweek and more. About the job The Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … effectiveness. You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal and external ...

DevOps and tooling team across UK and offshore locations, driving a culture of continuous improvement and engineering excellence Oversee end-to-end platform lifecycle management ensuring availability, resilience, security and compliance across all tooling environments Drive standardisation and optimisation of CI/CD pipelines, automation frameworks and DevOps practices … across the organisation Manage BAU performance, incident escalation and service reliability for critical DevOps platforms, including P1 management and stakeholder communications Oversee delivery of DevOps and tooling elements within major transformation programmes and cloud initiatives Act as a key stakeholder interface across IT, business and architecture teams ...

beyond. You translate ServiceNow delivery into clear operational impact, drive business readiness, and ensure process, role, and operational ownership is established across ITSM, CSM, Service Catalog, portals, workflows, automations, and integrations. You work across IT, business functions, operational teams, and regional stakeholders to ensure users understand what is changing … what is expected from them, and how ServiceNow will support day-to-day operations. Success is measured through operational readiness, adoption, process compliance, service improvement, and the ability of teams to operate effectively from day one. Roles & Responsibilities: Change and Impact Management * Identify and maintain a clear view ...

quality technical documentation, including system configurations, process documentation, support runbooks, and architectural diagrams. Provide hands on engineering support for BAU operations, including incident resolution, service requests, and operational improvements across supported platforms. Deliver infrastructure related changes and project work, ensuring adherence to change management processes, security standards …/or NetBackup), ensuring data protection and recoverability requirements are met. Collaborate with network, security, and application teams to support wider infrastructure and service delivery initiatives. Support security compliance and audit activities, including evidencing controls and supporting remediation activities where required. Work closely with third parties and incumbent suppliers ...

Temporary Customer Service Administrator Alfreton Temporary with the opportunity to become permanent Part Time, 20-25 hours per week Weekly Pay , £13ph SF Partners are currently recruiting for a Temporary Customer Service Administrator to join a busy and friendly service department. This is an excellent opportunity … right person. You'll be joining a well established team with a wealth of experience, supporting engineers and customers with day-to-day service administration. If you enjoy a varied role, speaking with customers and keeping everything organised, this could be a great fit. The role Handling incoming customer ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will initially be based in Bradford but were moving our office … Principal Consultant Finance to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

Service Operations Coordinator Basingstoke – office based with occasional homeworking £30K to £35K per annum Due to continued growth my client is seeking a Service Operations Coordinator to join the team. Working within a collaborative team, you'll play a key role in ensuring operational processes run efficiently, customer … commitments are met and service information remains accurate. The position offers genuine scope for progression, with opportunities to take ownership of new responsibilities and contribute to improving processes as the business continues to grow. You will: Manage maintenance agreements, service contracts and renewal schedules. Ensure customer renewals ...

demand, consistently delivered to a high standard, and aligned with Enterprise Architecture direction through effective governance and decision-making. This role provides line management for Solution Architects, owns resourcing across initiatives, and drives capability development and architectural consistency across all solution architecture activity and technical governance. This role ensures … aligned with Enterprise Architecture direction* Act as the final delegated authority for solution design, assuring quality, consistency, and alignment with Enterprise Architecture direction **People Management & Capability Development*** Line manage Solution Architects, including performance, development, and engagement* Coach and mentor architects to improve capability and influence* Identify capability gaps ...

reporting for key broadcast and media technology initiatives. Build trust-based relationships with all stakeholders, providing strategic delivery insight and proactive communication Account Management - Oversee account performance: monitor service levels, identify improvements, and ensure client satisfaction. Leverage tools like Jira to help teams plan, coordinate and optimise flow. … strong knowledge and experience of the broadcast and media sector, including end to end media operations and content supply chains (e.g. ingest, media asset management, content distribution, metadata workflows) - Minimum 5 years, ideally 10 years, within the UK broadcast media Proven experience within a similar Agile Delivery Management ...

reporting for key broadcast and media technology initiatives. Build trust-based relationships with all stakeholders, providing strategic delivery insight and proactive communication Account Management - Oversee account performance: monitor service levels, identify improvements, and ensure client satisfaction. Leverage tools like Jira to help teams plan, coordinate and optimise flow. … strong knowledge and experience of the broadcast and media sector, including end to end media operations and content supply chains (e.g. ingest, media asset management, content distribution, metadata workflows) - Minimum 5 years, ideally 10 years, within the UK broadcast media Proven experience within a similar Agile Delivery Management ...

cover 5 main areas:**1. Run Operations Excellence**: Together with the IT Application owner and an offshore team, you will be responsible of providing service excellence to the Finance community, enhance operational efficiency and compliance: * As a gatekeeper, you will be the first line of contact for any questions … tests yourself* Optimise licenses in the best way, review system access regularly and ensure highest levels of internal controls and external audits on access management with your partners in Tech**2**. **Data Quality Management:** As a data steward, you will be responsible for the data quality ...

excellence, and infrastructure governance. Key Responsibilities of the Global Infrastructure Leader role: Define and deliver the global infrastructure strategy across Cloud Engineering, Identity & Access Management (IAM), Server & Compute, and Collaboration technologies. Lead global infrastructure operations, ensuring services remain secure, resilient, scalable, and highly available. Drive cloud-first initiatives, automation … develop Regional Infrastructure Managers, providing strategic direction and fostering a high-performing engineering function. Own infrastructure governance, operational performance, KPIs, SLAs, and continual service improvement. Manage strategic vendor and managed service provider relationships to ensure service quality and value. Partner with Architecture, Security, and Technology teams ...

solving, operational performance, and continuous improvement in a fast-paced technology environment. What you'll be doing Leading and developing Technical Support and Field Service teams Acting as the senior technical escalation point for complex customer and operational issues Driving SLA performance, service quality and customer satisfaction Managing … audits, and technical standards Working with OEMs, dealer groups and third-party installation partners Monitoring device performance and operational KPIs to improve reliability and service delivery Implementing process improvements and driving operational excellence Supporting compliance, certification activities and technical governance What we're looking for Proven leadership experience within ...

services. Manage and support cloud platforms including AWS and Azure. Oversee infrastructure technologies including Windows 11, firewalls, DNS, networking and Microsoft Teams telephony. Drive service improvements and implement operational best practice. Monitor service performance and ensure effective incident and problem management. Work closely with senior stakeholders across … organisation to support business objectives. Manage third party suppliers and service providers. Ensure compliance with security, governance and operational standards. Essential Experience Proven experience managing IT Infrastructure and Operations teams. Strong technical background across cloud, networking and end user computing. Experience supporting Azure and AWS environments. Knowledge of Windows ...

laptop, and peripheral devices. Provide basic Active Directory administration. Assist with onsite data centre "hands and eyes" support. Record and manage incidents using IT Service Management tools. Deliver excellent customer service while meeting agreed SLAs. Essential Skills & Experience 1–2 years' experience in an IT Support, Service …/IP). Basic Active Directory administration. Experience supporting desktop and laptop hardware. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability to work independently in an onsite environment. Desirable Skills ITIL Foundation Certification. CompTIA A+ Certification. Microsoft Fundamentals Certification. Experience using ServiceNow or other ITSM ...

lead its internal IT function. This is an excellent opportunity for someone with a strong technical background who enjoys combining hands-on infrastructure management with team leadership, strategic planning and continual service improvement. You'll be responsible for the day-to-day delivery of IT services across multiple … organisation's IT infrastructure, systems and services. Ensure high levels of availability, performance and security across the IT estate. Manage incidents, problems, changes and service improvements in line with ITIL best practice. Oversee Microsoft 365, infrastructure, networking and security technologies. Manage relationships with external suppliers and service providers. ...

teams Ensure robust traceability from requirements through to design, configuration, testing and acceptance Govern deployment readiness, cutover planning and phased rollout execution Protect customer service, operational continuity and business performance during implementation Lead, Influence and Inspire This role requires a highly credible leader capable of bringing together senior stakeholders … business and technical workstreams, suppliers and rollout phases Strong background in solution assurance, systems integration, data migration and deployment readiness Demonstrated expertise in stakeholder management, governance and executive reporting Experience leading systems integrators, software vendors and delivery partners to agreed outcomes and quality standards Highly Desirable ERP-enabled transformation ...

large scale, high-impact digital health projects and programmes. Oversee multiple complex technology programmes using AI and data, ensuring delivery excellence, commercial performance, risk management, and high-impact outcomes. Drive market strategy, proposition development, and thought leadership for the Health practice embedding Digital and Technology into everything we do. … year client relationships. Lead development of major proposals and bids, including acting as Bid Lead for high‐value pursuits. Leadership responsibility to support the management, mentorship, professional development and growth of junior colleagues, developing key capabilities and Digital Healthcare domain expertise in line with the Healthcare Technology Strategy. Champion ...

ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value. Core Accountabilities Business Partnership & Relationship Ownership Acts as the primary IT point of accountability … level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management ...

experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job Description Mandatory Skills: Observability, Resiliency, Service Management, Reliability, Performance engineering, Scalability, release management, Cloud cost management. Role Description Skills: ROLE PURPOSE Lead the Site Reliability Engineering practice, driving … reliability. Own the definition and enforcement of non-functional requirements (NFRs) using FMEA-based resiliency frameworks, and champion observability, self-healing automation, automated incident management, and database operations automation. Ensure systems are resilient, performant, cost-optimised, and continuously improving. KEY RESPONSIBILITIES Define and enforce non-functional requirements (NFRs ...