401 to 425 of 583 Service Management Jobs in the UK

their best work. If you're looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you're providing … technical expertise, service management or operational support, you'll play an important role in helping our customers succeed. Together, we turn ambition into achievement. What you will be doing: HP Frameworks Administrator Managing the administration of HP products across relevant customer frameworks and contracts. Processing customer requests ...

confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly? ICT Service Desk Technician Job reference: VAC000458 Location: Stocklake, Aylesbury, Bucks, HP20 Salary: £31,164 Per Annum Contract: 6 Months Fixed-Term Contract Hours: Full-Time … Local Government Pension Scheme | Good Annual Leave Entitlement | Employee Benefits | Employee Assistance Programme | Occupational Health | Onsite Gym Facilities About The Employer This Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 17 Fire Stations from the outskirts ...

confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly? ICT Service Desk Technician Job reference: VAC000458 Location: Brigade Headquarters, Stocklake , Aylesbury, Bucks, HP20 1BD Salary: £31,164 Per Annum Contract: 6 Months Fixed-Term Contract … Package: Local Government Pension Scheme | Good Annual Leave Entitlement | Employee Benefits | Employee Assistance Programme | Occupational Health | Onsite Gym Facilities About Us Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 17 Fire Stations from the outskirts ...

standards. It combines deep operational expertise with strong automation, Infrastructure as Code (IaC), and observability capability to reduce toil, improve recovery, and enable predictable service outcomes. What you will be doing Deliver standards for availability, latency, performance, capacity, and scalability. Take part in root-cause analysis and problem management … Introduce KPIs and dashboards for reliability, incident trends, MTTR, change failure rate, and capacity. Occasional travel to datacentres and offices to ensure projects and service meets business requirements. Please note we are unable to provide sponsorhip for this position You will ideally have Strong business awareness alongside technical capability ...

lead a small team of engineers delivering and supporting secure IT systems for one of our key customer contracts. This isnt a traditional service-management role. Youll combine technical leadership, people management and hands-on engineering, taking ownership of delivery while remaining close enough to the technology … line support capability Experience with system design, integration and implementation Experience leading, mentoring or providing technical direction to other engineers Strong customer and stakeholder management skills Ability to prioritise technical work and make sound decisions around risk, security and delivery Willingness and eligibility to undertake Developed Vetting (DV) longer ...

Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow … discovery sessions to understand customer processes, pain points, and dependencies Design workflow transformations that complement how the customer operates IT Drive implementation and change management to ensure adoption and operational improvements Secure executive sponsorship and named ownership for each workflow Execute Quarterly Customer Health Reviews Facilitate structured quarterly conversations ...

technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs. What You'll Be Doing: 1. Planning & Scheduling Oversight • Manage and optimize engineer scheduling … Scheduling Efficiency • Engineer Utilisation • Open Call Backlog Reduction • System Compliance (CASH accuracy) • SLA Performance • Data Accuracy & Reporting Quality What You'll Bring: • Experience in service planning, scheduling, or operations • Strong understanding of Fire & Security service environment • Experience with service management systems (CASH desirable) • Strong analytical ...

technical background in Fire and Security. This role acts as the central operational hub, ensuring engineers are effectively scheduled, performance is tracked, and service delivery is controlled in line with business objectives and KPIs. What You'll Be Doing: 1. Planning & Scheduling Oversight Manage and optimize engineer scheduling … Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with service management systems (CASH desirable) Strong analytical ...

digital solutions, you will manage support requests from initial contact through to resolution or effective escalation. You will combine practical troubleshooting with excellent customer service, supporting access, permissions, data, workflows, configuration and application usage. Embedded within the Digital Development Team, you will work with product owners, developers, data specialists … operating systems, networks, infrastructure, identity services, software engineering, database development or infrastructure design. Your Impact in this position You will provide a friendly, responsive service that improves user adoption, reduces repeat incidents and helps colleagues work safely and effectively. By giving clear guidance, delivering training, maintaining accurate records ...

Strong IT troubleshooting and support skills, with experience supporting Windows operating systems, Microsoft 365 applications, hardware, mobile devices, printers, and workplace technologies. • Excellent customer service and communication abilities, with the confidence to engage with users at all levels, manage support requests effectively, and provide clear and professional technical guidance. … Well-organised and team-oriented approach, with experience using IT Service Management (ITSM) tools, maintaining accurate documentation and asset records, and contributing to a collaborative, efficient, and well-managed IT environment. Your profile We are looking for a motivated IT support professional with experience delivering high-quality first ...

established capability responsible for the platforms that support both business operations and the wider technology estate across a global organisation. Working closely with Infrastructure, Service Management, Cyber Security and divisional IT teams, you will ensure platforms are trusted, integrated, scalable and aligned to business objectives. Key ResponsibilitiesDefine … leading enterprise platforms, technical teams or technology functions. Experience working within complex, federated or multi-business organisations. Strong knowledge of ITSM, ITAM, CMDB, endpoint management and observability tooling. A track record of platform transformation, standardisation and continuous improvement. Experience managing technology platforms within engineering, industrial, manufacturing, energy, defence ...

lead a small team of engineers delivering and supporting secure IT systems for one of our key customer contracts. This isn't a traditional service-management role. You'll combine technical leadership, people management and hands-on engineering, taking ownership of delivery while remaining close enough … line support capability Experience with system design, integration and implementation Experience leading, mentoring or providing technical direction to other engineers Strong customer and stakeholder management skills Ability to prioritise technical work and make sound decisions around risk, security and delivery Willingness and eligibility to undertake Developed Vetting (DV) longer ...

support and infrastructure solutions to small and medium-sized businesses. The organisation offers a collaborative working environment where knowledge sharing, continuous development and customer service are valued. The successful candidate will join a technical support team responsible for maintaining and improving customers' IT systems, both remotely and on-site. … Support Engineer you will be administering Microsoft 365, Windows Server, Active Directory, Hyper-V and Azure environments. Managing security settings, software updates and patch management to help protect customer systems. As the IT Support Engineer you will be troubleshooting hardware, software, networking and system failures, both remotely ...

Oracle engineers, including recruitment, objective setting, one-to-ones and performance reviews. Own delivery planning with product owners: backlog prioritisation, estimation, sprint planning, release management, and progress reporting. Set and uphold engineering standards for SQL, PL/SQL and APEX development, including code review, source control, CI/… automated testing. Provide technical direction on Oracle APEX application architecture, security, performance and environment management (development, test and production). Oversee the design, operation and monitoring of data pipelines, ensuring they are reliable, performant and meet agreed service levels. Define and embed a data quality framework covering validation ...

join a friendly and professional team. You will play a key role in supporting business-critical systems, helping to resolve technical issues and improve service performance. Each day brings a new challenge, giving you the chance to develop your technical and problem-solving skills while delivering a positive experience … will:Work within the Information Technology Infrastructure Library (ITIL) framework to manage incidents, problems and changes effectivelyInvestigate and resolve system issues raised through the Service Desk, providing fixes or practical workaroundsIdentify and address root causes of recurring issues to reduce business impact and improve system reliabilityDevelop, test and implement ...

candidates must be comfortable working across both modern and legacy packaging technologies. You will work closely with application owners, desktop engineering, infrastructure, security and service management teams, and deal directly with customer stakeholders. You must be able to take ownership of packaging requests, manage priorities and explain risks … options and progress clearly. ESSENTIAL EXPERIENCE AND CAPABILITIES Proven enterprise application packaging experience, ideally gained within a desktop transformation or large managed-service environment. Strong packaging experience for Windows 10 and Windows 11, including complex applications with dependencies, drivers, licensing or custom configuration. Expert knowledge of Windows Installer ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, G14 0XN Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35 ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, G14 0XN Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35 ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow, Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35, of £14.90 ...

VMware virtual environments alongside Microsoft 365 and Azure cloud services. Monitor network performance, diagnose issues and implement effective solutions. Maintain network security through patch management, firmware updates and cybersecurity best practices. Manage backup and disaster recovery processes to minimise downtime. Support and deliver IT infrastructure projects from design through … escalation point for complex technical support issues and advanced troubleshooting. Maintain accurate technical documentation including network diagrams, configurations and procedures. Follow change management processes and IT best practices. Travel to multiple sites as required. Build strong working relationships with internal stakeholders and external suppliers. Participate in a limited ...

number of inbound calls and responding to emails across multiple key business pay account clients in the hospitality, fuel and retail sector, ensuring agreed service levels are met each month. Each team member will be dealing with web issues, credit queries, transactions, invoicing and basic account management whilst … showcasing our expertise in customer service. This is a Fixed, full time contract role working 37 hours over 5 days that covers hours of service between 08:00 and 18:00 Monday to Friday and 09:00 – 13:00 Saturday. A rota confirming the working pattern will be issued ...

such as VMware Horizon, Unified Access Gateway (UAG), App Volumes, Dynamic Environment Manager (DEM), Instant Clones, VMware vSphere, ESXi, as well as the creation, management, and monitoring of Virtual Desktop Infrastructure (VDI). Extensive experience in supporting Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, Public Key Infrastructure … techniques. Experience with virtualization technologies, notably VMware vSphere, vCenter, clusters, distributed switching, and storage integration. Strong understanding of end-user computing technologies, including profile management, application virtualization, and desktop lifecycle management. Demonstrated experience in working within Agile methodologies, DevOps, or product-focused delivery teams. Familiarity with infrastructure monitoring ...

Portfolio & Operations Manager My well established, market leading Client is urgently recruiting for an experienced Senior Portfolio & Operations Manager to lead portfolio governance, operational management and financial oversight across a Digital function, supporting a major technology integration programme. The role will provide consolidated insight into portfolio performance, budgets, risks … programme teams, budget holders and external partners to promote effective governance and continuous improvement. About You Proven experience leading operations, portfolio governance and financial management within a technology or data environment. Strong programme management and PMO experience, with the ability to oversee multiple concurrent projects using agile, waterfall ...

skills in a varied support environment. The Role As a Senior Engineer, you will provide technical support to our customers, resolving incidents and service requests across a range of hardware, software, networking and cloud technologies. You will work as part of a collaborative technical team, taking ownership of support … remote support, telephone support and onsite customer visits . Key Responsibilities Provide technical support to customers. Respond to and resolve IT incidents and service requests within agreed SLAs. Troubleshoot hardware, software, networking and connectivity issues. Support Microsoft Windows desktops, laptops and applications. Administer and troubleshoot Microsoft 365 services, including ...

workflows, integrations and AI agents that reduce manual effort, improve consistency and create repeatable value. This is an engineering and ownership role, not a service desk position with occasional automation duties. You will work from business problem through design, build, testing and safe deployment, and remain accountable for performance … part of how we work, and we believe our people are what make NetTeam a great business to join. You will work across Service, Professional Services, Cyber, Commercial and Operations, with the opportunity to shape standards, reusable solutions and customer-facing services rather than simply maintain a fixed backlog. ...